Service Delivery jobs near me - 1,885 jobs

Infrastructure Support - Intermediate Duration: Contract We are seeking an experienced Infrastructure Support professional to join our team in Columbus, Ohio. The ideal candidate will possess domain expertise in the service, functional area, or infrastructure supported, along with a deep understanding of infrastructure components and their management. This role involves ensuring operational stability, monitoring production environments, and participating in incident resolution and service restoration. Responsibilities: Provide end-to-end application or infrastructure service delivery to support business operations. Execute policies and procedures to ensure operational stability and availability. Monitor production environments for anomalies, address issues, and utilize standard observability tools. Escalate and communicate issues and solutions to stakeholders, participating in incident resolution and service restoration. Engage in incident, problem, and change management for full stack technology systems, applications, or infrastructure. Participate in bridge calls and communicate effectively with individuals at all levels. Administer and troubleshoot Mainframe-related components. Collaborate in large teams to achieve organizational goals. Qualifications: Bachelor's degree in information systems or a related discipline, or a 3-year technical degree. 4+ years of experience in Mainframe Operations. Experience with Mainframe System and Batch Operations specifically in IBM Z series Proficiency in tools such as Netcool, Control-M, CA7, Zeke, and Mainframe Console. Knowledge of Mainframe IPL (Initial Program Load). Basic knowledge of hardware break fixes and storage functions is an advantage. Strong problem-solving skills and decision-making ability for complex problems. Excellent oral and written communication skills. Ability to identify and implement automation opportunities. Effective listening skills and the ability to work well in a team environment. Attention to detail and adherence to policies and procedures. Ability to learn and apply technical information in a fast-paced environment. Additional Information: Dress Code: Casual About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $40 - $45 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

*Employment Type:* Part time *Shift:* Evening Shift *Description:* Shift Details: * Mid shift: 10:30 am - 7:00 pm EST. * Monday - Friday. * On-Call weekend rotation required. * In accordance with the Mission and Guiding Behaviors; the Supervisor Sterile Processing supports and assists the SPD Manager in providing 24-hour operations of the SPD service area. Meets or exceeds patient, physician, or other pertinent customer expectations. Assists in the selection, development and if required, corrective action of staff, in order to maintain competence and high-quality service or care. Develops, plans, implements, and evaluates educational programs to meet the needs of the Sterile Processing Department (SPD) and to aide in the professional development of staff. Assists the Surgical Services Manager with overall supervision and daily operations of the Sterile Processing Department. Evaluates workflow and makes staffing assignments. Assists the Manager in meeting productivity and labor expense targets. Oversees the training and competency of Sterile Processing Technicians. Recognizes and identifies the existence of problems or improvement opportunities and takes action to troubleshoot issues. Coordinates Quality Assurance programs and provides in-service and education opportunities for the department. *What you will do:* * Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients. * Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system. * (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives, and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program . * Maintains open and active communication with the medical staff, patient care staff and interdepartmental staff. * Coordinates daily work assignments, monitoring all processing areas. Maintains employee schedule ensuring adequate coverage for hours of operation and call coverage on weekends and Holidays. * Assists SPD Manager in evaluations of Sterile Processing staff. * Acts as liaison and facilitates communication between sterile processing and operating room personnel/nursing units. * Facilitates the processing of instrumentation and equipment, ensuring quality and customer satisfaction. Assist with collecting data for Quality Assurance. * Reviews operating room schedules, anticipating needs and/or conflicts with instrumentation, coordinating instrumentation for all procedures with operating room personnel. * Responsible for the daily review of all recording tapes and biological / chemical tests from all sterilizers and records results. Implements hospital policy and procedure for positive biological tests. * Monitors staff compliance with all required safety precautions. * Assumes responsibility of department in absence of Manager SPD * Coaches' staff and rounds with staff consistently. * Conducts staff meetings/huddles and provides educational opportunities for staff. * Ensures SPD policies and procedures are kept updated. * Ensures the competency of all SPD staff and other staff who may be involved in high level disinfection and/or sterilization in other areas. Maintains departmental education records in compliance with regulatory guidelines. * Oversees quality and infection control initiatives for SPD. * Provides a comprehensive and technical orientation, education and training program for the sterile processing staff. * Assists Manager with managing labor and supply components of the budget. * Assists Manager in organization functions of the department. * Assists Manager in conducting annual performance evaluations of SPD staff. * Assist the Manager with evaluation of the department's service delivery. Recommends and implements process improvements. * Responsible for all daily operations in the absence of the SPD Manager. * Develops educational calendar for all in-service training. Provides education and training to SPD staff. * Demonstrated leadership in directing and maintaining productive and positive behavior among staff. *Other Responsibilities:* * Position requires an individual who is self-motivated, able to complete assignments with minimal supervision. Attention to detail, quality of work, and ability to organize work are critical and vital factors. Independent problem solving, strongly recommended. * Must have a good working knowledge of Instruments, the operation/workings of the OR and be able to readily understand their issues and requests. Be able to speak the language of the OR. * Strong written and verbal communication skills. * Strong computer skills required including a working knowledge of MS Word, MS Powerpoint and MS Excel. * Self-starter, ability to work independently when required. Ability to set priorities, be flexible, multi-task and meet deadlines. * Detail oriented, excellent organizational and documentation skills. * Capable of communicating and coordinating with multiple departments. * A team player. * Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs. * Responsible for compliance with Organizational Integrity through raising questions and * promptly reporting actual or potential wrongdoing. * All other duties as assigned. *Minimum Qualifications:* * Education: Certification as a surgical technologist or sterile processing technician gained through an accredited certification program such as the CBSPD sterilization certification or CRCST (Certified Registered Central Service Technician), * Licensure: Certification as a surgical technologist or sterile processing technician. * Experience: Three (3) years of progressive work experience in a Sterile Processing or Operating Room setting along with a working knowledge of AAMI standards. * Effective Communication Skills *Position Highlights and Benefits:* * Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one. * Retirement savings account with employer match starting on day one. * Generous paid time off programs. * Employee recognition programs. * Tuition/professional development reimbursement starting on day one. * Relocation assistance (geographic and position restrictions apply). * RN to BSN tuition 100% paid at Mount Carmel's College of Nursing. * Employee Referral Rewards program. * Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day! * Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups. *Ministry/Facility Information:* Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! *Legal Info (auto-populated in posting):* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Manager, Field Service Reports to: Director, Commissioning The Manager, Field Service will be trained in PSA technology (to the extent necessary) and be the primary point of contact for customer requests for ARI system service. The Sr. Manager, Field Service will be responsible for process troubleshooting, routine and preventative maintenance, working with Quality department to process warranty claims and Root Cause Analyses, spare parts fulfillment, and integrating possible upgrades to ARI's PSA systems. He/She will be able to understand and explain system and component performance and best-practice operating procedures to operators and managers. Duties & Responsibilities: Experience and skill in PLC-based control systems, associated instrumentation, and mechanical equipment (process piping, pressure vessels, and valves) as required for field installations Studies P&ID'S, schematics, manuals, and other information to determine installation, operational, and maintenance procedures Able to read process, mechanical, and electrical drawings and repair equipment, utilizing knowledge of equipment and using standard test instruments and hand tools. PO creation as needed, updates ERP (enterprise resource planning) system, and prepares service proposals. Instructs and directs workers in operating, servicing, and repairing equipment. Works with engineering & quality personnel to resolve unusual problems in system operation and provide feedback on RCA (root cause analysis) reports. · Develop and execute a global field service strategy tailored to ARI's AdvanSorb-RNG systems used in biogas upgrading applications, ensuring safe, reliable, and high-performance operation across diverse customer installations. · Create standardized service procedures and documentation for performance monitoring, after-sales service, and maintenance of PSA systems, aligned with industry best practices. · Collaborate with Product Engineering, Process Engineering, Project Management, Quality Management, and Commercial Teams to incorporate serviceability and lifecycle support into PSA system designs, ensuring long-term customer satisfaction and equipment reliability. · Develop and manage preventative maintenance programs and service contracts, improving uptime and operational efficiency for customers in the renewable natural gas (RNG) sector. · Drive data-driven decision making by analyzing field performance data, failure modes, and customer feedback to identify systemic issues and implement corrective and preventive actions. · Implement and enhance remote monitoring and diagnostic tools to support predictive maintenance and minimize unplanned downtime, reducing onsite intervention and optimizing technician deployment. · Establish key service KPIs, including response times, equipment uptime, first-time fix rate, and customer satisfaction, with regular performance reporting to leadership. · Support commercial teams with technical expertise, contributing to proposals, customer presentations, and aftermarket service offerings that enhance value and differentiate the company's PSA solutions. · Manage field service budgets, vendor relationships, spare parts planning, and logistics to ensure efficient global service delivery while meeting margin and performance targets. Maintains & grows key relationships with engineers, customers, vendors, and teams. Other duties may be assigned. Education & Experience: Associate's or Bachelor's degree in Engineering or process technology preferred. 5-7 years of related onsite Commissioning experience Required. Years of experience in the industry may be considered in place of a Degree. Experience with Allen-Bradley PLCs and motor controls desired. Experience with electrical systems up to 480VAC is desirable, 4160V would be a plus. Experience with computer networking is desirable. Experience with light mechanical and electrical work (e.g., piping and/or wiring) is desirable. Working in one or more of the following service areas: Natural Gas, Biogas, or Chemical processing. Experience working at locations like Landfills, Wastewater Plants, and or Industrial Waste Treatment Plants is preferred but not required. Experience leading interactions with operators and operations management is preferred. Experience administering a robust and effective service program is highly desired.

Sales Representative - Healthcare Industry Location: Gahanna, Ohio 43230 Position Overview The Sales Representative will be responsible for developing and maintaining referral relationships within healthcare facilities, including hospitals, physician offices, and specialty clinics. This role involves educating providers on company products and services, managing a designated territory, and ensuring excellent customer service and follow-up. This is a performance-driven role that offers autonomy, growth potential, and the opportunity to make a meaningful impact in patient care delivery. Key Responsibilities Build, develop, and maintain strong relationships with healthcare professionals and referral sources Present and promote company products and services to potential clients Prospect and close new business within the assigned territory Partner with internal teams to ensure efficient service delivery and client satisfaction Track and report sales activity, goals, and market insights using CRM tools Qualifications Experience: Minimum 2 years of B2B or healthcare sales preferred; recent college graduates are encouraged to apply Education: Bachelor's degree preferred or equivalent combination of education and experience Skills & Abilities: Excellent communication and presentation skills Strong interpersonal skills with the ability to build trust and credibility Highly organized with strong time-management and attention to detail Self-motivated and results-driven Comfortable working independently and in a team environment Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems Travel: Ability and willingness to travel regularly within the assigned territory Preferred Background Sales experience in healthcare, respiratory, or medical device/equipment fields Demonstrated success meeting or exceeding sales goals Prior leadership experience is a plus Additional Requirements Successful completion of a background check Drug screening (if applicable) Valid driver's license with a clean driving record Compliance with healthcare credentialing requirements as needed Physical & Technical Requirements Ability to lift and carry standard office or promotional materials as needed Ability to sit, stand, walk, talk, and listen for extended periods Proficiency in digital tools such as email, CRM, and Microsoft Office applications Why Join Us This position offers a unique opportunity to grow professionally while contributing to improved patient outcomes. If you are driven, goal-oriented, and ready to make an impact, we invite you to apply today. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Oscar is working with a leading IT consulting organization that is looking for an experienced Director of Microsoft Engagement to join their team. We are looking for an energetic, visionary leader to oversee and expand our Microsoft services portfolio, with an emphasis on Azure and Microsoft 365. This Director-level position is responsible for elevating our Microsoft practice-driving revenue growth, increasing certification attainment, advancing technical capabilities, and strengthening our standing within the Microsoft partner ecosystem. The ideal candidate combines strategic thinking, business development expertise, marketing awareness, and technical fluency to transform a growing practice into a top-tier Microsoft partnership. Key Responsibilities: Guide the overall direction, expansion, and operational success of the Azure and M365 services practice. Create and execute 1-year and 3-year plans that align with corporate goals and market opportunities. Identify new service opportunities and emerging trends within the Microsoft ecosystem. Partner with Sales and Marketing to develop targeted go-to-market strategies. Work closely with prospects to understand their business objectives and translate them into clear solution requirements and product specifications. Offer expert guidance on solution architecture, implementation strategies, and integration of our software and blockchain-driven technologies. Partner with product, engineering, and sales teams to design tailored solutions that meet customer needs. Respond to technical RFPs, develop solution proposals, and assist in planning and executing proof-of-concept (POC) engagements. Streamline and enhance presales and service delivery processes. Qualifications: 7+ years of leadership experience within a technology services or consulting environment. Demonstrated success scaling an Azure and/or Microsoft 365 practice. Strong understanding of Microsoft Partner Center, CSP programs, and managed services operations. Proven ability to develop business, build client relationships, and influence stakeholders. Experience creating and implementing sales enablement and training programs. Strong foundation of Microsoft certifications (personally or within teams). Strong analytical and reporting skills, with experience presenting to executive leadership. Ability to travel for client meetings and Microsoft events. Recap: Location: Fully Remote Type: Full time Permanent Rate: $150k - $170k annual base salary dependent on relevant experience If you think you're a good fit for the role, we'd love to hear from you!

We are seeking a highly skilled ERP & Business Applications Engineer to lead the administration, development, and optimization of our NetSuite ERP environment and its surrounding systems. This role will be instrumental in managing Field Services Management (FSM), API integrations (including Celigo), and other business-critical platforms. The ideal candidate will possess strong technical expertise, business acumen, and a passion for driving operational excellence through systems. This role will be on a small team with no direct reports, so someone with strong technical expertise and the ability to perform well individually with little management will be ideal for this role. Key Responsibilities: Administer and develop the NetSuite ERP platform, including FSM and AvaTax modules. Design, implement, and maintain integrations using Celigo and other middleware/API tools. Collaborate with cross-functional teams to gather, interpret, and translate complex business requirements into scalable system solutions. Develop and maintain custom scripts, workflows, and automation within NetSuite. Lead and coordinate testing efforts for new features, enhancements, and integrations to ensure quality and reliability. Create and maintain comprehensive documentation for systems, processes, and configurations. Deliver end-user training and support to ensure effective system adoption and usage. Manage data integrity, identity access, and governance processes across platforms. Monitor system performance and proactively identify opportunities for improvement. Desired Qualifications: 5+ years of experience administering and developing within NetSuite ERP. Hands-on experience with NetSuite FSM. Proficiency in SuiteScript, REST/SOAP APIs, and integration platforms (e.g., Celigo). Strong understanding of business processes across finance, operations, and service delivery. Proven ability to gather and analyze complex business requirements. Experience in testing, documentation, and user training. Familiarity with data governance and identity management best practices. Excellent communication and project management skills. Ability to work independently in a remote environment. Why Join Us? Fully remote work environment within the United States Opportunity to lead and shape enterprise systems strategy Collaborative and innovative team culture Competitive compensation and benefits Exponential Power offers a competitive salary and benefits program including medical, dental, vision, life and disability insurance, FSA accounts and 401(k). Exponential Power is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation or preference, national origin, ethnicity, ancestry, disability, veteran or marital status, arrest or conviction record, use/non-use of lawful products of work premises non-work time, or any other status protected by state, federal, or local law.

We are seeking a reliable and proactive Virtual Customer Assistant to join our team. In this remote position, you will play a crucial role in providing exceptional customer service and support to our clients. Your responsibilities will include addressing inquiries, managing customer accounts, and ensuring a seamless customer experience across various platforms. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Assist customers with product-related questions, order status, and account management. Maintain a high level of product knowledge to effectively assist customers. Document customer interactions, feedback, and concerns in the CRM system. Collaborate with the support team and other departments to resolve customer issues and improve service delivery. Provide insights and suggestions to improve customer experiences and streamline processes. Assist with administrative tasks as needed, such as data entry and reporting. Qualifications: Proven experience in a customer service role, preferably in a virtual or remote setting. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Familiarity with CRM software and other customer service tools is a plus. Ability to manage time effectively and handle multiple tasks simultaneously.

About Ultrahuman:Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman's products include the Ultrahuman Ring AIR, world's lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace™ technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body. About the Role:As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer support team, that can make or break us, at Ultrahuman. If you are a good listener, love solving problems, and have great attention to detail, embracing the night owl life (from 8.00 PM to 08.00 AM IST) we would love to connect with you! Key Responsibilities:Handle High Volumes of Calls: Manage and resolve a large volume of inbound calls professionally and efficiently. Ensure adherence to response time SLAs and maintain a high standard of service quality. User Communication: Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world. Demonstrate excellent listening skills to understand user concerns and provide tailored solutions. Troubleshooting and Problem Solving: Provide accurate information and resolutions for user queries regarding Ultrahuman products and services. Identify patterns in user issues and escalate complex problems to the appropriate teams. Proactive Follow-Ups: Send outbound emails to provide updates or confirm resolutions for users, ensuring clear and concise communication. Keep users informed about the status of their queries, building trust and rapport. Ensure tickets are raised correctly, monitored to closure. Adaptability: Quickly adapt to the needs of users from different regions, adjusting your communication approach to align with cultural and linguistic nuances. Stay updated on product knowledge, new features, and updates to provide informed help and support. Customer Empathy and Patience: Approach each interaction with empathy and patience, ensuring users feel valued and understood. Handle challenging conversations with professionalism and maintain composure under pressure. Documentation and Reporting: Accurately document user interactions, key issues, and resolutions in the system for future reference. Provide detailed feedback to internal teams to aid in improving processes and user experience. Team Collaboration: Work closely with cross-functional teams, including technical support, product, operations and engineering teams, to resolve user issues effectively. Share insights and collaborate with teammates to continuously improve service delivery. Requirements: Experience: Prior experience in call support (Min of 1 year) , particularly in managing international clients, is highly preferred. Must have: A background in sports (preferably an athlete), health, fitness, and related areas. Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate thoughts clearly and concisely. Language Proficiency: Strong command of English, with an ability to understand and adapt to various regional accents. Problem-Solving: Strong analytical skills to diagnose and resolve user concerns effectively. Tech Savviness: Comfortable using CRM tools, payment gateway tools, workspace tools like slack, call support systems, and other relevant softwares. Availability: Must work night shifts to align with international time zones. Adaptability: Ability to handle diverse user profiles and dynamically adjust communication styles. Empathy: A user-first mindset with a commitment to delivering exceptional experiences. Perks: Work remotely from the comfort of your home. Opportunity to be part of a mission-driven team revolutionising health and fitness. A dynamic and inclusive work culture that fosters growth and learning. If you're ready to be the voice of Ultrahuman, delivering excellence in every interaction, apply now to join our team! To Apply:Send across a Loom Video answering the following questions to [email protected] with the subject line as: Applying for Call support (Night shift) Introduce Yourself: We like the quirky, geeky, and experimental sides of people. Include three random things about you in your intro. Let us know about your personality, unconventionally! Why Ultrahuman and Call Support? What excites you about being the voice of Ultrahuman? How do you see yourself making an impact by supporting our global user base through call support? Share how your skills and passion align with the demands of this role. Customer Experience: In your opinion, what's the distinguishing factor between good and great customer experience? Situational Question: Imagine you are on a call with a user from the US who is frustrated because their Ultrahuman ring's battery isn't lasting more than 24 hours. Record yourself role-playing how you would handle this situation. Walk us through the process of how you would address their concern, empathize with their frustration, build rapport with the user, provide a potential resolution, and outline any next steps you would take (e.g., sending an email update or escalating to technical support). Ensure your tone is professional, empathetic, and solution-oriented and most importantly friendly. Assignment Objective: We want to see how you think on your feet and adapt to real-life scenarios. This assignment will help us evaluate: Your communication skills, including clarity and adaptability to different accents. Your problem-solving approach and ability to de-escalate challenging situations. Your ability to convey empathy and build trust over the phone. Excited to join our team? Submit your Loom video and let's hear what you've got!

The C4 Site Lead serves as the onsite execution lead responsible for daily coordination of deployment activities, issue escalation, and alignment with facility leadership. The Site Lead manages onsite surge staff, coordinates with local IT and biomedical engineering teams, and ensures timely resolution of clinical and technical issues while serving as the primary onsite liaison between the Contractor, the facility, and the centralized C4. Primary Responsibilities Lead daily site operations during pre-deployment, go-live, and stabilization Conduct Daily Site Operations Reviews and contribute to C4 SITREPs and dashboards Manage onsite surge staff assignments, coverage, and issue resolution Coordinate with facility leadership, local IT, and biomedical engineering Escalate risks and issues in accordance with defined thresholds and timelines Support program reporting and site-level performance recovery Minimum Qualifications Bachelor's degree Minimum of 8 years of experience supporting large-scale integrated healthcare systems Experience supporting programs focused on Veterans healthcare preferred Demonstrated experience coordinating complex onsite operations and stakeholder engagement Able to obtain and maintain a public trust clearance Legal authorization to work in the U.S. Client Information Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during, and after EHR go-live events. Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation 5, PlayStation 4, PlayStation VR, PlayStation Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Knowledge Management Specialist (contract) Remote, USA* About the Role We are seeking a proactive and detail-oriented Knowledge Management Specialist to support the development, implementation, and continuous improvement of our global knowledge management strategy. This role is critical in ensuring the effective use of ServiceNow as our central knowledge platform, enhancing self-service capabilities, and improving service delivery outcomes across the organization. You will be responsible for managing day-to-day operational KM tasks, driving content quality and adoption, and collaborating with internal stakeholders and content owners to manage knowledge operations, monitor performance metrics, and drive continuous improvement efforts aligned with organizational goals. Key Responsibilities Knowledge Management Operations Administer and maintain knowledge bases within ServiceNow, ensuring compliance with KM processes, governance, and lifecycle standards. Monitor article performance, usage trends, and feedback to inform content improvements and identify knowledge gaps. Coordinate regular reviews of articles with content owners to improve accuracy, relevance, and usability. Support training and onboarding of knowledge contributors and users. Ensure taxonomy, tagging, and metadata standards are consistently applied. Stakeholder Engagement Act as a point of contact for knowledge contributors and help facilitate training and support. Partner with service teams to encourage adoption of KM best practices. Organize and lead knowledge review sessions and governance forums with content owners. Provide data-driven insights and recommendations to improve adoption, quality, and user satisfaction. ServiceNow Expertise Support enhancements, integrations, and automation opportunities related to knowledge management. Participate in UAT (user acceptance testing) and feedback loops for KM-related ServiceNow updates. Continuous Improvement Track and report on key KM metrics and KPIs (e.g., article reuse rate, deflection rate, contributor activity). Generate reports and dashboards to track key KM performance indicators (e.g., article usage, deflection rate, contribution metrics). Identify process improvement opportunities and contribute to the evolution of the KM strategy. Stay current with KM industry trends, best practices, and innovations to bring new ideas into the organization. Qualifications Required: Bachelor's degree in Information Management, Library Science, Business, IT, or related field. 5+ years of experience in a Knowledge Management role, preferably in a global or enterprise environment. Strong hands-on experience with ServiceNow Knowledge Management. Demonstrated success in stakeholder engagement and cross-functional collaboration. Excellent communication, facilitation, and interpersonal skills. Analytical mindset with experience using data to drive decisions and improvements. Preferred: Exposure to change management, organizational learning, or user experience (UX) principles. Experience with ServiceNow EC Pro, particularly in supporting knowledge management processes, content lifecycle workflows, and user engagement strategies. *SIE can not accommodate remote work in the following states: Alaska, Hawaii, Montana, Idaho, Wyoming and North Dakota Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below, this is an hourly rate.$50-$70 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

SummaryThe Biomedical Technician will respond to service calls within a hospital or healthcare system in Illinois. You will evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment, providing service excellence to drive customer satisfaction. This role requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate needs to be willing to work in Lake Forest, IL. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description Responsibilities : Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections. May assist more experienced technicians on basic and more complex repairs/resolution. Effectively communicate and partner with teammates and colleagues. Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation. Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction. As instructed, implement GE/customer facility contract and supports business goals/objectives. Work as a member of local team to provide efficient service delivery to all accounts within the assigned area. When trained, able to share on-call responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools, and test equipment, and ensure calibration. Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction. Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM. Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements. Qualifications : Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment. Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Quality-Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner. Ensure all test equipment is tracked and 100% calibrated on time. #LI-ER1 #LI-Onsite We will not sponsor individuals for employment visas, now or in the future, for this job opening. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $53,680.00-$80,520.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

The broader Edge Network Services (ENS) organization designs, builds(deploys), and supports(operates) a network of 2B+ active users of Facebook platform, 1B+ active users from Messenger, 1B+ users from Instagram and 1B+ users from Whatsapp. The ENS organization is organized into three global groups: "ENS Global Edge & Backbone Deploy," "ENS Foundation," and "ENS Global Operations." Each group has global scope across the lifecycle of support.The ENS Operations Team exists "to operate the world's most available, efficient, and useful network." Whether it's our day to day management of hundreds of technicians working to repair and maintain Facebook's global infrastructure, targeted reliability initiatives, or evolving our digital systems to improve efficiency and manage business risk, our team is accountable. We provide the services to manage network operations across data center, backbone, subsea, and edge locations; and on-network and off-network CDN infrastructure.This role will be part of a team of operations engineers that automate what makes sense to approach "Zero Touch Operations" and enable improved efficiency and productivity of our team members and vendor field workforces. **Required Skills:** Network Engineer, Operations and Support Responsibilities: 1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future 3. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies 4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers 5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems 6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code 7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8. Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites 9. Roadmap Ownership and Strategy: Own the planning and execution of an organizational-level roadmap and strategy to deliver business outcomes 10. Technical Leadership: Provide root cause analysis and corrective action leadership to resolve all operational issues found across edge and backbone architectures and hardware platforms. You will be integral to identifying problems and implementing effective solutions across highly cross-functional infrastructure teams to include network engineering, logistics, supply chain, compliance, legal, software system engineering, and program management to scale with the rapid expansion of the Meta platform and customer base 11. Business Ownership: Represent the organization and manage interaction with third parties such as hardware, colocation, telecom carrier, and managed service partners 12. Project Leadership: Lead highly cross-functional infrastructure projects and programs in a matrix organization covering a range of areas (data center, production network, infrastructure, logistics, supply chain, compliance, legal, and software system engineering) 13. Communication: Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management 14. Travel: International and Domestic travel may be required up to 15 percent **Minimum Qualifications:** Minimum Qualifications: 15. Operations Center Experience: Minimum of 7 years of direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale 16. Network Protocol: Advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience 17. CDN and Edge: Advanced knowledge in CDN & Network Services, peering network strategies, including topology, traffic analysis, linux operating systems, hardware platform, and architectures in complex troubleshooting scenarios 18. Repair Function: Minimum of 7 years of logical troubleshooting and physical repair with an understanding of physical infrastructure such as cable types, connector types, optic types, racks, patch panels, power/cooling, hardware components, and facilities infrastructure 19. Automation: Basic knowledge coding and automating in higher-level languages such as Python, Go, or JavaScript 20. Partnership: Experience successfully collaborating across a global team and with cross-functional partners(e.g. physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers 21. Prioritization: Experience managing from the front to prioritize and drive the bigger mission forward by translating strategy into results 22. Network and Infrastructure Design: Minimum of 5 years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements 23. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience **Preferred Qualifications:** Preferred Qualifications: 24. Facility Experience: Working within varied infrastructure environments, such as colocation facilities, cable landing stations, ILAs, owned data centers, or corporate campuses. 25. Software Systems Design: Experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels. 26. Vendor Partner Experience: Partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors. 27. Data Design: Basic knowledge applying data-driven analysis and leveraging technologies like machine learning and predictive modeling algorithms to solve complex business problems. 28. Information Technology Functional Experience: Working within global network or infrastructure operations, deployment, design/engineering and/or support teams. 29. Professional Services: Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs and contract negotiations. 30. Risk and Assurance Management: Experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines. 31. Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program **Public Compensation:** $133,000/year to $190,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

F5 Facility Services is seeking a highly skilled and self-directed Remote Commercial Handyman to join our growing team. This is a remote position that demands exceptional independence and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing a wide range of maintenance, repair, and general upkeep services to our diverse commercial clients. This role requires a broad skillset, superior problem-solving abilities, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: • Perform a variety of maintenance and repair tasks, including but not limited to: carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance, requiring minimal direct supervision. • Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships. • Perform preventative maintenance on commercial properties to ensure optimal performance and safety. • Read and interpret blueprints, schematics, and technical drawings as needed. • Communicate effectively with clients, providing clear explanations of issues and repair options. • Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. • Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. • Prepare accurate and detailed quotes for repair, maintenance, and installation projects. • Maintain and manage company-provided tools and equipment. • Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. • Be available for on-call and after-hours work, as needed. • Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. • Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: • Proven experience in a commercial handyman or maintenance role. • Proven ability to work independently and manage time effectively. • Broad skillset encompassing carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance. • Strong problem-solving and troubleshooting skills. • Excellent communication and customer service skills. • Ability to read and interpret blueprints and schematics as needed . • Proficiency in the use of hand and power tools. • Valid driver's license and clean driving record. • Strong work ethic and attention to detail. • Ability to lift and carry heavy objects, and work in various environments. • Ability to pass a background check and drug screening. • Ability to accurately estimate material and labor costs for projects. • Proficiency with mobile technology and the ability to learn and utilize company-specific applications. • Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: • Certifications in specific trades or technologies. • Experience with building maintenance systems. • Experience in a service-oriented business. Benefits: • Competitive salary. • Comprehensive benefits package (health, dental, vision, 401(k), etc.). • Company vehicle and phone. • Paid time off and holidays. • Opportunities for professional development and advancement.

WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment: Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

About Us: YipitData is the leading market research and analytics firm for the disruptive economy, and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers-ranging from the world's top investment funds to Fortune 500 companies-depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence. We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture-recognized by Inc. as a Best Workplace for three consecutive years-emphasizes transparency, ownership, and continuous mastery. What It's Like to Work at YipitData: YipitData isn't a place for coasting-it's a launchpad for ambitious, impact-driven professionals. From day one, you'll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers. Why Top Talent Chooses YipitData: Ownership That Matters: You'll lead high-impact projects with real business outcomes Rapid Growth: We compress years of learning into months Merit Over Titles: Trust and responsibility are earned through execution, not tenure Velocity with Purpose: We move fast, support each other, and aim high-always with purpose and intention If your ambition is matched by your work ethic-and you're hungry for a place where growth, impact, and ownership are the norm-YipitData might be the opportunity you've been waiting for. About The Role: YipitData's Corporate team collaborates directly with organizations like Summer Fridays, FanDuel, Uber, and Harbor Freight to help them make sense of the vast amounts of external data available. We source, clean, organize, and contextualize data to support our clients in answering their key business questions. We are expanding our Insights team within the Corporate practice by welcoming an Insights Associate to develop and deliver data-driven insights for prospective clients. This is a fantastic opportunity for someone with 3-5+ years of experience who wants to enhance their data analysis skills, gain exposure to executives, have a meaningful impact on the businesses we support, and get in on the ground floor of a rapidly growing team at YipitData. Insights Analysts will collaborate closely with Marketing, Sales, and Data Product teams to create and communicate data-driven insights, leveraging a variety of data sources to inform prospective client decision-making. You could be a good fit if you are comfortable with understanding, manipulating, visualizing, and articulating data to tell compelling business stories with immediately actionable recommendations. This is a remote-friendly opportunity that can sit in NYC (where our headquarters is located), or anywhere in the US. As an Insights Analyst, you'll gain experience in: Product & Service Delivery: Data and product delivery for corporate accounts. Responsible for quality assuring data products, engaging with clients on technical/product oriented questions, and fulfilling ad hoc solution requests. Our team collaborates closely with our central data team to refine and improve our data when issues are identified with the data or when ad-hoc prompts the need for new data features. Customer Engagement & Impact: At the end of the day, all our efforts aim to provide actionable insights with a measurable positive impact on our customer's business. Solutions team members consult with the client to uncover business opportunities and provide actionable insights that guide decision-making. Driving towards and documenting impact stories ensures stickiness and ROI. Product Innovation: Developing dynamic and scalable products to onboard and launch new clients and contribute to the enhancement, expansion and design of our core products for brands and retailers. We encourage experimentation and, through the evolution of new analytic techniques to serve customer business needs you'll help grow customer value. You Are Likely To Succeed If You Have: 3-5+ years of experience in business analytics or consulting Experience working for or collaborating with brand manufacturers and/or retailers, with a strong understanding of their business needs A passion for data-driven storytelling A passion for data analysis; SQL and/or Python experience is preferred, but not necessary; must have a willingness to learn Ability to work collaboratively in an innovative, entrepreneurial, and dynamic environment What We Offer: Our compensation package includes comprehensive benefits and perks, equity, and a competitive salary: We care about your personal life, and we mean it. We offer flexible work hours, unlimited vacation, a generous 401K match, parental leave, team events, a wellness and work-from-home budget, learning reimbursement, and more! Your growth at YipitData is determined by the impact that you make, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to self-improve and master their skills in an environment focused on ownership, respect, and trust. The annual base salary for this position is anticipated to be $125K. The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. The compensation package also includes equity. Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship. This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, and Mountain View. If the remote work is performed outside of these offices, income may be subject to New York State tax withholding. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

Title Client Support Services Manager Secondary Title Group / Grade J Classification Managerial/Supervisory Overtime Eligible Exempt Division Operations & Finance Differentials N/A Department Information Technology Services Reports To Chief Information Officer Supervision Received Works under the general supervision of the Chief Information Officer Supervisory Responsibility Supervises Management, Administrative/Confidential, Faculty, Classified, Student, Volunteer, and/or Temporary Staff of assigned department(s). Position Summary The Manager of Client Support Services oversees the daily operations of the client support team, ensuring the efficient and effective delivery of technical and customer service to internal and external users. This position provides leadership and direction to staff, develops and implements support processes, and monitors service performance to maintain high levels of client satisfaction. The role collaborates with Information Technology leadership and cross-departmental stakeholders to align support services with institutional goals, resolve complex service issues, and promote continuous improvement in client experience and operational efficiency. 1. Leadership & Management * Supervise and lead Client Support Services staff, including hiring, training, coaching, and performance evaluations. * Develop a collaborative, service-oriented culture that emphasizes accountability, communication, and continuous improvement. * Oversee workload distribution and scheduling to maintain consistent service coverage across all campuses. * Manage employee relations matters and coordinate professional development opportunities in accordance with HR policies. 2. Service Delivery & Quality Assurance * Manage daily client support operations to ensure timely and effective technical assistance for college users. * Oversee complex or escalated service issues requiring advanced troubleshooting or coordination with other IT teams. * Establish, document, and maintain service standards and procedures that promote consistency and efficiency. * Monitor key performance indicators, prepare reports, and recommend improvements based on data analysis. 3. Process Improvement & Strategic Planning * Evaluate and optimize workflows, technologies, and departmental practices to increase efficiency and service quality. * Collaborate with IT leadership in developing and implementing goals aligned with institutional priorities. * Maintain accurate and current documentation for procedures, policies, and knowledge bases. 4. Collaboration & Stakeholder Communication * Serve as a liaison between the Client Support Services team, IT units, and other college departments. * Communicate proactively regarding projects, system maintenance, and technology initiatives. * Represent Client Support Services on institutional committees and workgroups. 5. Other Duties as Assigned * Participate in professional development and college-wide initiatives supporting institutional goals. * May participate in College committees as assigned * Engages in professional growth opportunities as assigned * ·Performs other duties as assigned Institutional Expectations * Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage. * Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds. * Participates in recruitment and retention of students at an individual and institutional level in promotion of student success. * Embraces and leverages appropriate technology to accomplish job functions. * Provides high quality, effective service through learning and continuous improvement. 1. Minimum Qualifications * Education - An Associate's degree in Business Administration, Management, Communications, Computer Science, or a related field. * Experience - Four (4) years of progressively responsible experience in client support, information technology, or customer service operations, including at least two (2) years in a supervisory or lead capacity. Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree. Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines. 2. Preferred Qualifications * Bachelor's degree or higher in a related discipline. * ITIL Foundations v4 or equivalent certification in IT service management. 3. Essential Knowledge, Skills, & Abilities (Core Competencies) * Knowledge - Requires foundational knowledge of customer service operations, including standard practices for handling inquiries, resolving complaints, and maintaining client satisfaction. Must understand business communication, office software (such as Microsoft Office or Google Workspace), and standard reporting methods. Also requires familiarity with workplace supervision principles, time management, and basic budgeting or resource allocation to support departmental needs. * Skills - Requires strong leadership and team management abilities, advanced knowledge of customer service practices, and excellent communication and interpersonal skills. Must demonstrate proficiency with CRM or ticketing systems, analytical and problem-solving abilities, and the capacity to interpret performance metrics to drive improvements. Strategic thinking, organizational skills, and the ability to collaborate across departments are also essential to ensure efficient operations and exceptional client experiences. * Abilities - Must be able to lead and motivate a diverse team, foster a positive work environment, and maintain high levels of customer satisfaction. Requires the ability to analyze complex issues, make sound decisions under pressure, and manage multiple priorities effectively. Strong communication, collaboration, and strategic planning are essential, as along with adaptability to evolving client needs and organizational goals. 4. Other Requirements * Availability for occasional evening or weekend work, and routine travel between campuses. * For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required. 5. Remote Work Options (see AP 7239 Working Remotely for more details) * This position functions as an in-person work arrangement, working on campus with either a set schedule or flexibility depending on operational needs. 6. Physical Demands The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. * Manual dexterity and coordination are required for more than half of the daily work period, which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment. While performing the duties of this position, the employee is frequently required to sit, stand, walk, reach, bend, stoop, twist, see, talk, and hear, and occasionally kneel, crouch, climb, balance, and manipulate objects. The position requires some mobility, including the ability to move materials up to 5 pounds daily and 5-25 pounds rarely. This position requires both verbal and written communication abilities. 7. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee is primarily working indoors in an office environment and regularly travels between campuses to supervise staff or attend meetings. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate, and the lighting is adequate. This is a full-time Exempt/Managerial (100%, 246 days/year) position in the Information Technology Services department. Starting compensation will be based on Grade J of the 2025-26 salary schedule, in accordance with initial placement per the current Management, Administrative, and Confidential Employee Handbook. Consideration will be given to related experience and educational achievement but generally not expected to exceed the midpoint of the range. Position will remain open until filled, with screening scheduled to begin 12/1/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review. RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at ************. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609. Public Service Loan Forgiveness Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: **********************************

Description Join Chase, where you will have the opportunity to make real innovative impacts to our customers, and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist I within JPMorganChase, you will be responsible for operating equipment to process retail and credit cards for Chase customers. You will also be responsible for creating turn over reports on the daily production for the department and creating truck manifests for outbound products. JPMorganChase services several internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services providing a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems. Job responsibilities Operate required department machinery efficiently to process retail and credit card transactions. Validate and ensure the quality of daily materials and outputs, reconciling input vs. output data utilizing basic math. Generate turnover reports and prepare truck manifests to support smooth operations and timely deliveries. Collaborate with team members to enhance operational efficiency and adapt to changes in work environment and procedures. Maintain a clean and organized work area while prioritizing tasks based on client Service Level Agreements. Required qualifications, capabilities, and skills Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts. Initial proficiency in adhering to detailed instructions and procedures with precision, ensuring minimal deviation from established guidelines and protocols. Capable of quickly adjusting to changes in the work environment, including responding to daily directives from leadership, adapting to updates in standard operating procedures, and integrating new technology. Strong team-oriented mindset with excellent interpersonal skills, facilitating positive interactions with both internal and external stakeholders on a daily basis. Effective at prioritizing daily tasks based on client Service Level Agreements to ensure timely and efficient service delivery. Actively participates in maintaining a clean and organized departmental work area to support operational efficiency.

Description What We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio. At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives. Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer. Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery. Proactively inform and guide customers on new features and releases to enhance their experience and maximize value. Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs. Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals. Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively. Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success. Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery. What You'll Bring: A Bachelor's degree or higher is preferred for this role. An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions. Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios. A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success. Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities. Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing. Bonus points for previous experience in Project Management, enriching your profile. Excellent written and verbal communication skills in Japanese and English. Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Monthly wellness allowance to support your commitment to a healthy lifestyle. Comprehensive health insurance tailored for you, complete with an annual health check. Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

The Momentum Technical Subject Matter Expert (SME) will serve as a key technical authority supporting the implementation, modernization, and optimization of CGI Momentum for a Cabinet-level federal agency. This role provides deep subject-matter expertise in Momentum's financial, acquisition, and technical architecture components, offering guidance across requirements development, system configuration, and solution design. The SME will help shape system enhancements, ensure architectural alignment with federal IT standards, and advise on improvements across domains such as security, networking, automation, and software lifecycle management. The ideal candidate has extensive experience leading Momentum implementations, collaborating with both functional and technical teams, and delivering innovative system improvements that enable scalable, compliant, and efficient federal operations. Primary Responsibilities Serve as the technical SME for CGI Momentum financial and acquisition modules. Provide expert technical guidance during requirements analysis, system design, configuration, and implementation. Lead evaluations of system architecture, integrations, interfaces, and data structures. Recommend system improvements across architecture, networking, automation, security, and communications. Support development and documentation of technical specifications, design decisions, and system artifacts. Advise program leadership on modernization strategies, emerging technologies, and best practices. Coordinate with functional, development, and operations teams to ensure technical alignment. Participate in technical reviews, solution walkthroughs, and governance discussions. Troubleshoot complex system issues and guide root-cause analysis efforts. Promote adherence to software lifecycle management, configuration management, and federal IT standards. Minimum Qualifications Demonstrated experience implementing a financial or acquisition management system for a Cabinet-level federal agency. Hands-on experience with CGI Momentum configuration, customization, and integration. Proven ability to lead technical analysis, requirements development, and system implementation activities. Strong knowledge of information systems architecture, networking principles, security controls, and automation technologies. Experience providing technical or managerial direction in IT system development or modernization projects. Familiarity with federal financial management processes, acquisition lifecycle requirements, and compliance frameworks. Excellent communication skills for interfacing with technical teams, functional stakeholders, and senior leadership. Desired Qualifications Experience with large-scale Momentum implementations across both financial and acquisition domains. Knowledge of federal system modernization initiatives, cloud strategies, and emerging architectures. Experience with modeling and simulation tools used to evaluate system performance or architecture alternatives. Background supporting federal agencies with FFMIA, FISMA, FITARA, or other compliance-driven programs. Experience integrating Momentum with enterprise data systems, reporting platforms, or shared services. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.