Top 20 companies that use Trouble Tickets

2. Windstream

How Windstream uses Trouble Tickets:

• Determine which silo to assign tickets to for the ERC technicians who solve/work trouble tickets for the customers.
• Open trouble tickets for tier 2 support.
• Enter a trouble ticket and submit for testing, when unable to resolve the trouble for the customer.

Most common skills for Windstream:

• Ethernet
• Service Calls
• Customer Service
• Provisioning
• Trouble Tickets
• Inbound Calls

3. Pearson

Most common skills for Pearson:

• PHP
• Product Development
• Customer Service
• XML
• QA
• VPN

4. Victra

Most common skills for Victra:

• Credit Card

5. Vaco Binary Semantics

6. CoreSite

How CoreSite uses Trouble Tickets:

• Provide status on trouble tickets.

Most common skills for CoreSite:

• Customer Service
• Digital Marketing
• Disaster Recovery
• Security Policies
• Software Products
• Alarm Systems

7. Teltech Communications, Llc

Most common skills for Teltech Communications, Llc:

• API
• Lan
• Infrastructure
• Technical Issues
• Financial Performance
• Process Improvement

8. U.S. Department of the Treasury

Most common skills for U.S. Department of the Treasury:

• Treasury
• IRS
• SharePoint
• PowerPoint
• Subpoenas
• Tax Issues

9. CenturyLink

How CenturyLink uses Trouble Tickets:

• Manage internal/external escalations, as required, Provide follow up and closure of assigned trouble tickets.
• Walked clients and customers through the tech support process advised customers to call in to submit trouble tickets due to services.
• Create trouble tickets which summarize customer and other repair issues and closure of assigned trouble tickets.

Most common skills for CenturyLink:

• Cloud
• Customer Service
• Inbound Calls
• Billing Issues
• Customer Satisfaction
• Ethernet

10. TEKsystems

How TEKsystems uses Trouble Tickets:

• Created and documented trouble tickets for ultimate problem resolution.
• Created trouble tickets and updated database with resolutions to hardware/software/networkproblems that clients experienced daily.
• Recorded interactions with customer and escalated trouble tickets to next troubleshooting tier.

Most common skills for TEKsystems:

• SharePoint
• VoIP
• Troubleshoot
• Infrastructure
• Technical Support
• PC

11. General Dynamics

How General Dynamics uses Trouble Tickets:

• Make recommendations on trouble tickets as necessary.Assist other analyst and team leads as required and when requested.
• Maintained SRS Remedy Database to track all incoming trouble tickets.
• Generate electronic trouble tickets for APC related issues.

Most common skills for General Dynamics:

• DOD
• Technical Support
• RF
• Linux
• SharePoint
• Management System

12. Nes Holdings

Most common skills for Nes Holdings:

• IRS
• Cable Management
• Cost Analysis
• Regulatory Compliance
• DOD
• Business Process

13. Amazon

How Amazon uses Trouble Tickets:

• Utilize Remedy Trouble Ticketing system to prioritize incoming tickets, keeping with Service Level Agreements that have been set forth.
• Devised creative solutions to resolve trouble ticketsquickly to the best benefit of Fulfillment by Amazon merchants and customers.
• Opened trouble tickets for systemic issues.

Most common skills for Amazon:

• Customer Orders
• Pallets
• Inventory Control
• Pallet Jack
• RF Scanner
• Problem Solve

14. Verizon Communications

How Verizon Communications uses Trouble Tickets:

• Work in a team environment to prioritize our largest customer's work orders and trouble tickets.
• Maintained escalated trouble ticket database.
• Created and tracked trouble tickets, and dispatched field technicians when appropriate.

Most common skills for Verizon Communications:

• Customer Service
• Customer Satisfaction
• Ladders
• Project Management
• Customer Complaints
• Cycle Management

15. Enterprise Information Services

Most common skills for Enterprise Information Services:

• EEO
• SQL Server
• Web Services
• Technical Troubleshooting
• Applicant Tracking Systems
• RFP

16. Xponential Fitness

17. Leidos

How Leidos uses Trouble Tickets:

• Ensured various application resources were available, and resolved / documented trouble tickets utilizing the Remedy ticketing system.
• Played a key role in developing documentation for publication on the website, which aided customers in logging a trouble ticket.
• Support trouble tickets submitted via the electronic problem reports system.

Most common skills for Leidos:

• Cell-Based Assays
• DOD
• Project Management
• RF
• Subject Matter Experts
• SharePoint

18. ASRC Federal

Most common skills for ASRC Federal:

• Sample Preparation
• IC
• Lims
• Linux
• Data Analysis
• Management System

19. Invictus International Consulting

Most common skills for Invictus International Consulting:

• CPR
• Facebook

20. SKC Communications

How SKC Communications uses Trouble Tickets:

• Resolved issue by assessment with questions, make trouble ticket, troubleshoot by isolating issues remotely using software tools i.e.

Most common skills for SKC Communications:

• Training Programs
• Trouble Tickets
• Retrofit
• Training Materials