Support Agent jobs at Sonder

Job Title: Travel Support Agent Job Type: Flexible Schedule | Independent Contractor Are you passionate about travel and love helping others plan unforgettable experiences? Vacation Advertiser is hiring Travel Support Agents to assist clients with their travel arrangements and provide top-notch service from anywhere with internet access. This is a remote opportunity ideal for friendly, motivated individuals who enjoy problem-solving and customer interaction. Whether you're new to the industry or looking to expand your travel career, we offer the tools and support to help you succeed. Key Responsibilities Assist clients with travel bookings, changes, and cancellations Deliver exceptional customer support via phone, email, and chat Provide accurate travel recommendations based on client preferences Resolve travel-related concerns quickly and professionally Keep client records organized and up to date Stay informed about travel policies, destinations, and promotions Qualifications Strong communication and interpersonal skills Customer-focused mindset and attention to detail Basic computer proficiency (email, online forms, portals) Previous experience in travel, hospitality, or customer service is a plus, but not required Must reside in the U.S., Mexico, Caribbean, UK, or Australia What We Offer Flexible schedule - set your own hours Remote work - operate from the comfort of your home Ongoing training and professional development Access to exclusive travel perks and discounts Opportunities for advancement and leadership Start your journey today! If you're ready to build a meaningful career in travel support, apply now and help clients explore the world with ease and confidence.

Job Title: Customer Support Travel Agent Join Vacation Advertiser - Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we're looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team. As a Customer Support Travel Advisor, you'll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer-whether they're looking to plan their next getaway, need assistance with booking, or have a question about one of our services. What You'll Do: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist clients with booking travel arrangements and troubleshooting issues Provide detailed information about destinations, services, policies, and promotions Ensure customer satisfaction by resolving concerns quickly and effectively Collaborate with travel advisors, sales teams, and vendors to solve complex issues Maintain accurate customer records and follow company protocols What We're Looking For: 1+ years of experience in customer support, hospitality, or travel-related services Excellent communication and interpersonal skills Tech-savvy and comfortable using CRM platforms and booking tools Ability to stay calm and organized in a fast-paced environment Passion for travel and desire to help others plan incredible vacations A proactive attitude and strong problem-solving skills Must have an entrepreneur mindset! Preferred (but not required): Experience in the travel industry or familiarity with travel booking systems Knowledge of all-inclusive resorts, cruises, and European vacations Bilingual abilities (especially Spanish) Job Details: Job Status: Full-time or Part-time Schedule: Flexible with some preferred weekend availability Location: Remote (U.S.-based only) Perks: Travel discounts Training Work-from-home flexibility Opportunities for growth within the company Why Vacation Advertiser? Vacation Advertiser is more than a travel company-it's a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we'd love to hear from you! Ready to Apply? We're excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Houston Texans are in a season of growth and are seeking an individual for the position of IT Support Analyst. Our Texans Teammate Habits:Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do. Basic Function: Provide technical support and consultation to internal users on matters relating to software, hardware, network, and mobile devices at multiple office locations. Work as part of the Service Desk team to support and promote the goals of the organization. Job Function (Duties & Responsibilities): Create a positive client support experience and build strong relationships by analyzing and resolving problems and issues in a timely and responsive manner, communicating promptly on progress, and interacting with Club employees with a consummately professional attitude. Participate in defining user needs throughout the organization, and in the analysis and selection of new technology required to meet expanding computer needs throughout the Club. Test various software or hardware options to evaluate ease of use and fit in our organization and make recommendations based on price, technical functionality, durability, manufacturer support, future needs, etc. Participate in the design, testing and deployment of configurations for employees throughout the organization. Apply knowledge and experience to understand, analyze and resolve problems and issues with software, hardware and information system procedures, resolve or escalate technical issues as necessary to achieve timely problem resolution, provide consultation and implement effective solutions. Develop and update user training manuals and procedures. Create, review and update frequently asked questions and knowledgebase articles. Provide all new hires with a thorough and informative orientation of the Organization's information systems and associated processes and procedures. Manage and execute the setup and deployment of PC and/or laptops for new employees using standard hardware images and software via Microsoft System Center Configuration Manager (SCCM). Participate in the overall service delivery process (Information Technology Infrastructure Library and IT Service Management (“ITIL/ITSM”)). Investigate and resolve software and hardware incidents (e.g., MS Office suite, operating systems, graphics, printing, email, mobile devices, VPN, web browser, etc.). Document problem analysis, communication, and resolution in ServiceNow, the ITIL/ITSM service desk tracking application. Maintain an updated inventory of service desk related assets such as PC hardware, software, mobile devices, printers and scanners, and conduct semi-annual physical equipment audits. Correspond with software and hardware vendors to request service regarding defective products and follow through on process to satisfactory completion. Modify configurations, utilities, software settings, etc., for workstations as required. Remain current on all state-of-the art technical equipment and best practices in the information systems industry through self-paced learning, training courses and technical conferences. Perform various other tasks that may be assigned from time to time by Service Desk Manager. Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner. Skills Required: Strong interpersonal and customer service skills and the ability to develop solid working relationships at all levels across the organization. Excellent attention to detail and an ability to produce high-quality, accurate work under pressure and within designated deadlines. Strong working knowledge of PC hardware and computer systems. Strong working knowledge of Windows OS and Mac OS Working knowledge of network management systems, i.e., Microsoft Active Directory / Azure Active Directory, Windows Server and MS Exchange. Experience with configuration of M365 suite of software applications a plus. Experience with MDM systems (MS Endpoint Manager, Jamf Cloud, WorkspaceOne a plus. Basic telecom system administration experience preferred. Ability to troubleshoot and to apply strong problem-solving skills in resolving issues at the end user level, including analysis and resolution of software applications issues (i.e., evaluate whether a program meets user needs, and if not, make appropriate recommendations; hardware issues and network issues). Ability to support a 24/7 work environment in providing services to the Houston Texans (“Club”) and be willing to work rotating schedules during the Club's football season. Ability to maintain confidential and/or proprietary information. Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities. Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines. Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Ability to work independently with minimal direction to complete personal goals and as a team member in order to accomplish department goals. Education/Experience: Bachelor's degree from a four-year accredited college or university preferred. High School Diploma required. Minimum three (3) years working in related I.T. fields preferred. Title: IT Support Analyst FLSA Status: Exempt Department: Information Technology Reports to: Service Desk Manager Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible. If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Analyst I on the Predictive Customer Modeling team, you'll help shape the future of customer insights by building models that forecast behavior and drive smarter decision-making. You'll dive into data to uncover patterns, power revenue-driving strategies, and help cross-functional teams bring these models to life. From optimizing promotional impact to guiding cross-sell strategies, you'll play a pivotal role in making our customer experience more intelligent, predictive, and personalized. What you'll do as an Analyst I, Predictive Customer Modeling Build and deploy predictive models that forecast customer behavior and drive revenue outcomes. Translate complex model outputs into scalable solutions that teams across DraftKings can activate. Partner with Data Science and Data Engineering to apply best-in-class practices using tools like Databricks, Airflow, and Bitbucket. Use data and industry insights to uncover growth opportunities and elevate our modeling strategy. Create automated tools, analyses, and Tableau dashboards that measure and communicate product and promotion performance. Analyze customer retention and gameplay trends to inform marketing investments and vertical strategies. Lead deep-dive analyses and cross-functional partnerships to turn insights into action across the business. What you'll bring Bachelor's degree or equivalent in Mathematics, Statistics, Economics, Computer Science, Engineering, Business Analytics, or another relevant discipline. At least 1 year of experience in business analytics or data science. Practical experience with SQL/Snowflake and Tableau. Python/R experience is a plus. Exposure to data science principles, including machine learning, regression and classification techniques, and model evaluation, as well as familiarity with tools like Databricks, Airflow, XGBoost and Bitbucket, is a plus. Knowledge of A/B testing, experimental design, and hypothesis testing methods. Curiosity to learn about a complex business and a desire to grow as an analyst. #LI-AS1 #AC2025 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This role is responsible for the technical support of personal computing infrastructure, networking components, and specialized security and audio/visual (A/V) systems for County users. Key responsibilities include installing, upgrading, analyzing, troubleshooting, and repairing personal computers, application issues, and server problems. The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports audio/visual hardware and software systems, such as displays, multimedia devices, digital signage, speakers, microphones, amplifiers, and mixers. The incumbent must independently perform a broad range of technical, computer-related tasks and exercise judgment and decision making in the diagnostic and resolution of computer, security, and A/V hardware and software problems. Good communication skills and the ability to work with users diplomatically and skillfully are required. I. PC, Networking, and System Support: * Respond to user requests for service that have been created via the IT work order system. * Troubleshoot problems and develop solutions; provide a wide variety of client support and technical issue resolution. * Analyze needs of users, formulate and implement solutions, and determine whether software exists to meet user needs. * Diagnose and repair personal computer hardware failure. * Perform minor and major repairs to equipment and arrange for warranty service needs. * Protect the integrity of integrated systems data; provide network support by monitoring user ports and solving problems when necessary. * Install, test, troubleshoot, and repair Category 5 and 6 network cable and related hardware, such as patch panels and wall plates. * Perform a variety of technical tasks including, but not limited to, installation and configuration of hard disks, network interface cards, internal modem/fax cards, monitors, keyboards, mice, removable media devices, and other devices requested or required. * Utilize a variety of electronic testing equipment; request and maintain an adequate supply of parts and repair materials. * Refer users to IT help desk when requests are out of provided job scope or unsupported. * Participate in on-call rotation for resolution of any issues for systems under his/her control. II. Security and Audio/Visual Support: * Apply concepts and best practices of alarm system, surveillance system, and physical access control system operations. * Apply concepts and basic practices of paging and intercom systems, loudspeaker systems, and multimedia displays. * Analyze, plan, recommend, install, upgrade, troubleshoot and repair physical security, burglar alarms, panic systems, and surveillance system devices and components such as access card readers, electrified door lock hardware, exit devices, power supplies, alarm panels and sensors, security cameras, etc.. * Analyze, plan, recommend, install, upgrade, troubleshoot and repair audio/video systems such as microphones, speakers, amplifiers, mixers, signage players, displays, etc.. III. Administrative and Planning: * Advise the Operational Network Manager (ONM) on hardware and software alternatives and on recurring hardware and software problems. * Advise directors on equipment requirements and problem areas and make recommendations for solution of problems. * Assist in evaluating new hardware and software. * Document complete and accurate hardware and software specifications and details along with resolutions to problems and work performed; create complete and concise documentation. * Maintain inventory of computer hardware and software. * Notify supervisor of any materials needed to complete duties. * Plan or organize assigned tasks. * Maintain County issued vehicle and equipment in a clean and good working condition. * Regular and timely attendance is required. * Maintain effective working relationships with those contacted during work activities. * Perform other related duties as assigned/required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. EDUCATION and/or EXPERIENCE High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities. KNOWLEDGE OF * Skill in the application and maintenance of Microsoft Windows 10, and 11. * Familiarity with low voltage systems. * Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software. * Familiarity with all aspects of multimedia and audio/video systems, including matrix systems and video distribution. * Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred. * Knowledge of Crestron and AMX systems and programming is preferred. * Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation. SKILL/ABILITY TO * Organize and prioritize tasks to be completed. * Operate computers, systems, software, security systems, security software, and related equipment for the county. * Analyze various situations and determine the best solution. * Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution. * Effectively communicate verbally and in writing. * Describe complex technical systems in non-technical terms. * Learn and apply a variety of detailed procedures. * Maintain cooperative working relationship with those contacted in the course of work activities. * Write and read reports, letters, and memos. * Meet project deadlines. * Operate office equipment, such as copy machine and facsimile machine.

Job Description Role Title: Technology Enablement Executive Reporting to: Head of Global Implementations and Technology Two of the largest corporate travel agencies in the US and UK created of One Global Travel in May 2022, a joint venture designed to put local expertise at the heart of a truly global travel solution. World Travel, Inc. (US) and Clarity (UK) have a long-standing partnership, which will expand to incorporate key global market regions and provide a partner community unlike any other servicing the needs of multinational Customers. The Technology Enablement Executive role is a critical role that will focus on implementing the One Global Technology (for both global and local clients OneTech/Concur OBT (across partners utilizing the World Travel Concur Reseller agreement) OneProfile/Umbrella Faces s Other One Global technology (including, but not limited to OneTracker, OneMobile, OneReporting) to support the Community's Global and local wins. You will forge strong relationships with the One Global Community Partner Implementation Managers and internal teams to ensure sites are built in a timely manner and to spec. You will also work with the Global Technology Onboarding and Implementation Manager, suppliers and the World Travel Concur Team to identify process improvements to help ensure implementations are carried out effectively. In addition to the Implementation of clients on our technology, you will be responsible for the ongoing second line support of these products and managing escalations with our providers. The role will also focus on the onboarding of new partners so that they are ready to use the products both locally and globally. This will involve following processes to take a partner through setup, end to end testing and sign-off. A key element to this role is bringing on new technology that is required to support our One Global Technology strategy. This may be provided by one of our JV owners, or by a third-party supplier and the successful candidate would be involved in the addition of these new products and creation of both partner onboarding and client implementation processes. The successful candidate should have a deep understanding of global markets, systems and formats (Amadeus / Sabre / Travelport) and experience in managing Global Concur Implementations and agency change processes. Implementation of customers across WTI and Partner Markets utilizing the WTI Concur agreement Technical Implementation of other One Global technologies for Community Partners SME on Concur Travel and integration with other systems Understanding and supporting the documentation and delivery of Client requirements Follow, maintain and improve standard documentation and processes for all customer tasks to help increase efficiencies and consistency while minimising cost and errors Triage problems reported by partners and provide solutions and resource for resolution Act as a team player supporting all other individuals within the team Liaison with third-party suppliers to ensure appropriate setup and problem resolution Configure, test and roll out Online Booking Tool changes and implementations, as needed Configure, test and roll out One Global Product changes and implementations, as needed Configure, test and roll out Umbrella Faces changes and implementations, as needed Document solutions and changes for training and maintain Standard Operating Procedures Significant experience in Concur technical implementations within a TMC environment essential Experience with Umbrella Faces or similar profile management tool and HR system integrations Thorough knowledge of travel industry operations, technologies and corporate travel tools are essential Comfortable in a partner/customer facing position Solid understanding of global markets and the different nuances between regions Proven Project and Product management skills Capable of working independently and in a team environment as a role model, supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility Proactive, consultative and analytical with ability to follow through consistently Self-directed, organized and able to properly prioritize tasks Ability to work in a fast-paced, stressful environment Technical Aptitude High level of competency in Office - Word, PowerPoint, Excel Microsoft Visio experience desired Innovative with a desire to constantly improve products and processes

[if gte mso 9]> Normal 0 false false false false EN-US X-NONE X-NONE [if gte mso 9]> [if !mso]>st1\:*{behavior:url(#ieooui) } [if gte mso 10]> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} [if gte mso 9]> [if gte mso 9]> StartFragment POSITION DESCRIPTION POSITION TITLE : Technology Support Specialist PAY RANGE/GRADE : $60,000 - $70,000 (Commensurate with Experience) /Grade 5 The compensation listed is the current salary range for the position. Final offer may be determined by multiple factors including but not limited to, qualifications, skills, experience, and other relevant factors. ESSENTIAL FUNCTIONS: The Technology Support Specialist assists in the performance of the day-to-day operations of the Technology Department under the direction of the Director of Information Technology. In general, the Technology Support Specialist will be the first point of contact for all helpdesk inquiries. In all instances, the Technology Support Specialist must perform in accordance with and be committed to the Bickerdike mission. The position requires the ability to plan, organize, and execute tasks; analyze information, make informed decisions, use critical thinking and reasoning skills, and monitor and regulate behavior and emotions. Read, review, comprehend, evaluate, and interpret technical materials, research issues, report on technological data, plans, and studies. RESPONSIBILITIES 1. Assist the Director of Information Technology with the assigned day-to-day functions of the technology needs of the organization; including, but not limited to: Desktop support, cell phone management and troubleshooting, printers and copier support, technology inventory management, Active Directory management, and Server Management. 2. Support and assist the Director of Information Technology in the replacement and setup of hardware, software, and other systems such as desktops and Laptops, as directed. 3. Implement and carry-out a desktop/laptop imaging system for laptops and desktops, in conjunction with the Director of Information Technology. 4. Assist with the creation and management of technology inventory, including but not limited to: hardware cables, old laptops, desktops, phones and server area. This includes creating an inventory schedule for pickup and disposal. 5. Organize and maintain IT resources throughout the organization, at the direction of the Director of Information Technology. 6. Ensure that all Windows updates and patching are run on the laptops/desktops of all users of the organization. 7. Ensure the timely order placement and installation of toner for all copiers, and printers of the organization and carry-out recycling of old toners as required, in coordination with the Director of Information Technology. 8. Ensure the management, set-up and troubleshooting of company issued cell phones including the MDM application, in coordination with the Director of Information Technology. 9. Ensure proper preliminary cable and networking management as assigned. 10. Manage and troubleshoot all helpdesk ticketing system and emails and escalate any unresolved issues to the Director of Information Technology as needed. 11. As a member of the Administration team, assist in the coordination of organizational events including, but not limited to: annual meeting, annual retreat and staff meetings. 12. Perform other duties as assigned. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable persons with disabilities. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, lift and/or move up to 50 pounds. QUALIFICATIONS Minimum of 4 years of related experience. Associate's Degree in Information Technology or Computer Science required, Bachelor's Degree preferred. CompTIA A+ Certification, ITIL or MCDST certification preferred. Must possess excellent communication (written & oral), interpersonal, customer service and organizational skills. Must have access to a car, valid driver's license and auto insurance for field work. Familiarity with Server Management, IP Networking, Active Directory management, Android environment, Firewall, Windows environment, and troubleshooting Desktop related issues a plus. Must be willing to work flexible hours. Must have access to a car, valid driver's license and proof of insurance for field work. Chicago northside residents within the communities we serve, preferred. REPORTING RELATIONS : This position reports to the Director of Information Technology and in the absence of this supervisor, shall report to the Vice President of Administration and Operations, or as assigned. POSITION CLASSIFICATION : Non-Exempt Bickerdike is an Equal Opportunity Employer Drug Free Workplace 8/25 EndFragment

We are looking for a customer service oriented, tech-savvy professional to join our IT team in a highly user-focused position. This individual will coordinate with our managed services provider to produce timely resolution of technical issues related to desktops, laptops, mobile devices, applications, and peripherals to ensure the highest level of customer satisfaction. This role requires hands-on problem solving, proactive communication, and the ability to support both day-to-day tasks and long-term technology projects. Key Responsibilities: * Deliver positive in-person & remote technical support for both simple and complex technical issues, including (but not limited to) diagnosing & resolving hardware, software, and connectivity issues; occasional travel to other BRC sites throughout NYC necessary * Maintain IT infrastructure and systems (Microsoft 365, network equipment, and end points.) * Work with managed services provider to track and manage support cases; ensure timely resolution and communication to staff. * Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and conference room A/V equipment. * Install & maintain agency-approved applications and software solutions and manage licensing of third-party application software. * Oversee hardware and software inventory, asset management, license compliance, and procurement and disposal of equipment. * Monitor IT support performance metrics and generate reports to evaluate managed services provider performance and identify areas for improvement. * Support on-boarding & off-boarding workflows * Develop subject matter expertise of all desktop software, custom developed applications, and SAAS products in use. * Collaborate with CCTV, fire & elevator alarms, and other IT services vendors to solve issues. * Maintain up-to-date knowledge of industry trends, technologies, and best practices. * Perform any other related duties as assigned. Hours: Full-time 37.5 hours per week * Monday-Friday 9am-5:30pm * This position is based in New York City, and requires 5 days-a-week onsite. Only local candidates will be considered. Required experience: * 5+ years of experience in IT support. * Extensive experience with hardware, software applications, operating systems, and network connectivity. * Demonstrated ability in helping people and solving problems with strong customer service skills. * Technical expertise in current standard desktop software (Microsoft Office and Windows.) * Proficiency with LAN/WAN troubleshooting. * SharePoint administration skills to manage, configure, and optimize the agency's SharePoint environment a plus. * Reliable, proactive, and able to anticipate customer needs. * Good verbal and written communication skills. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: * Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. * A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. * Tuition assistance and many training opportunities for career development. * Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

As a member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company. This includes both in-person and remote technical support and assistance for all staff in both office and Warehouse environments. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, support and repair. Your expertise and knowledge of current versions of Windows and mobile OS technologies as well as Microsoft Office and other key applications is essential to this role. You will assist with the deployment of new laptops, workstations, and other technology, and may perform some maintenance and upgrades to existing computer equipment. What you'lldo: Experience with utilizing a ticket system to document nature of incident, request, and resolution. Working Knowledge and experience with Active Directory Users and Groups. Hands-on experience supporting and administrating on-premises and cloud-based systems such Azure AD, Microsoft 365, SharePoint, etc. Experience with troubleshooting Windows OS. Basic Networking and troubleshooting. Provide 1st-level support including installing and upgrading software, application configuration. Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices. Create and maintain technical documentation for company deployed technologies. Positive attitude and patience with ability to approach issue resolution with a sense of ownership. Excellent communication skills and work well in a team environment. Perform Office 365 maintenance including migrations/backups Ability to troubleshoot network, Wi-Fi, and server issues. Scan network for system and application vulnerabilities, remediate issues Management of Hyperconverged system running virtual servers Manage Citrix environment Windows server support following best practices for AD, DNS, & GPO administration. Implement security best practices for Active Directory and Office 365 using SSO Manage system backups and replication of DR site Management of Mitel VOIP Systems Create and deploy OS images for various devices Monitor network devices and server resources, Provide reports using various tools on application response time and system up time Report on all routine maintenance tasks, including backups, device patching About you: College Level of reading and writing and a minimum level of experience using computer systems. 3+ years working in a technical support or Service Desk role supporting enterprise-class systems and networks #LI-LD1 #LI-ONSITE

Job Details Legal Address - TWIN BRIDGES, CA Seasonal $20.00 - $20.00 Hourly AdministrativeDescription Job Title: IT Support Specialist Department: Information Technology Reports To: Director of Information Technologies Prepared By: Sierra-at-Tahoe Prepared Date: 09/2025 FLSA Status: Non-exempt Pay Status: Hourly YR Status: Seasonal (Full-time) Benefit Status: None Pay Rate: Starting at $20/hr DOE Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you'll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you're looking for a full career switch centrally stationed in the beautiful Sierra Nevada, you just found it. NOTE: This job description shall not be construed as a contract for employment. Must be at least 18 years of age. Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check. SUMMARY To assist with the support, installation, and maintenance of various information systems hardware, software, and telephone systems. The ability to effectively manage multiple priorities and make independent decisions while working in the field is required. The ability to multitask and follow through to a solution is a critical position attribute. As a customer focused organization, internal and external guest relations are very important. Duties and Responsibilities are (but not limited to): Perform first level problem assistance and/or resolution of client issues, by phone, in person and remotely. Provide issue escalation to other IT support staff as necessary. Daily responsibilities of software support include Accesso Siriusware and Accesso Freedom point of sales, Microsoft Windows 11, Microsoft Office 365, Daily responsibilities of hardware support include Dell desktops and laptops, various tablets and handheld computers, Boca ticket printers, Fargo pass printers, Axess pass printers, Axess lift gates, and office printers and copiers. Record problems, requests, progress, and solutions in ticket tracking system. Document and update existing documentation for IT procedures and installations. Educate and train new and existing end-users in the use of core business applications and assist them in improving their task efficiency through available system tools and procedures. Install some network cabling for PC's, printers, and other networked devices. Climbing, crawling, or otherwise safely maneuvering on and in buildings and lifts with provided safety equipment, when required. Job duties may include crawling under buildings or in roof voids, but not in “confined spaces” with restricted airflow or an inability to exit the work area. Carrying or moving equipment either alone or in team lifting. Participate on an ongoing basis in the formulation, implementation and enforcement of proper resort and corporate system usage and support policies. Aid other departments as needed throughout the season. Other duties as assigned. RESPONSIBILITIES TO SAFETY 1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times. 2. Report any potentially harmful equipment or situations to the immediate supervisor without delay. 3. Report safety-related accidents and incidents at once to immediate supervisor. 4. Follow all company and department safety policies and procedures. 5. Operate equipment in a safe manner that will not lead to injury of yourself or others. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Solid knowledge of personal computer hardware and operating environments. Basic understanding of various cabling topologies and protocols, including Ethernet and Wireless. Familiarity with a Windows Active Directory environment. Ability to deal effectively with a wide variety of company personnel and departments. Demonstrate an ability to multitask and effectively manage and prioritize the workload. Experience with retail systems, software, and operations. EDUCATION and/or EXPERIENCE Basic 2 year (Information Services, Information Technology,) education or at least 2 years related experience, or a combination of education and experience from which comparable knowledge and skills are acquired. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Resort certification on any necessary equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts, confined spaces and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the workplace is usually moderate.

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group. Responsibilities Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company. This position will work onsite at our Beverly Hills Office (345 N. Maple Dr). * Field incoming help requests from end users via both telephone and e-mail in a courteous manner. * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Responsible for first line Tier 2 technical support. * Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software. * Utilize remote control software to remotely troubleshoot and fix user problems. * Image, configure, and maintain laptops, desktops, and printers. * Troubleshoot phone issues (with assistance from in-house telecom department as needed). * Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software. * Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management. * Escalate IT issues when necessary. * Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable. * Able to work extended hours in the event of serious problems or scheduled work. * Able to work as part of the after-hours team rotation for on-call. * Provide clear & concise information through written and verbal communications. * Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Build rapport and elicit problem details from help desk customers. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow-ups to help requests. * Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery. Qualifications * Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience. * 3+ year(s) experience supporting end-user computing technical service support in a business environment. * Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent). * Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus. * Experience supporting Mac OS is a plus. * Experience with onboarding process a plus. * Experience supporting remote users via VPN, RDP, and other remote access tools. * Understanding basic cybersecurity principles and ability to follow IT security policies and best practices. * Good time management and multi-tasking skills. * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred. * Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide. * Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location. * Flexibility to work occasionally after-hours or weekends as needed. * Ability to participate in on-call rotation schedules when necessary. * Experience working in a team-oriented, collaborative environment. * Demonstrates initiative and follow-through to ensure successful results. * Strong ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain technical information quickly. * Excellent written and oral communication skills. * Ability to present ideas in user-friendly, non-technical language. * Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques. * Highly self-motivated and directed. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation with a commitment to user satisfaction and white glove service. * Able to lift a minimum of 25 pounds. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Setting: 100% Onsite Schedule: Monday - Friday, 8:30am - 5pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment. Essential Duties and Responsibilities: Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem. Responsible for setting up workstations with computers and necessary peripheral devices. Responsible for installing and configuring appropriate software and functions according to specifications. Offer daily operations and systems support to employees in person, via phone, or email. Troubleshoot hardware and software issues in person, remotely, and via phone. Verify the functionality of hardware and software components. Follow up with users to ensure resolution of issues. Identify and escalate situations requiring urgent attention. Inform management of recurring problems. Log all help desk interactions; Track and route problems and requests, and document resolutions. Redirect problems to the correct resource. Research questions using available information resources. Stay current with system information, changes, and updates. This position will drive to our various locations to serve and assist. Qualifications: Associate's Degree in Computer Science or related field preferred Minimum two (2) years of experience in troubleshooting and providing help desk support Minimum two (2) years of experience in computer networks and systems maintenance Minimum two (2) years of customer service background Requires a valid and clean driver's license, auto insurance, and reliable transportation Ability to meet deadlines and manage stress effectively in high-pressure situations Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience A strong sense of discretion and confidentiality is required Strong experience in Microsoft Suite Working knowledge of fundamental operations of relevant software, hardware, and other equipment Preferred Qualifications: CompTIA A+ Certification Bachelor's Degree in Computer Science or related field is a plus Job Description Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. Experience troubleshooting Mac and Windows operating systems. Provide first-line support for IT issues reported by users. Triage all help desk tickets and respond / escalation of tickets as required. Responsible for tickets involving issues and errors, new hire setup and equipment deployment. Provide onsite and remote support via phone on / or remote session. Perform timely updates for workstation hardware and software upgrades as required. Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. Must be able to work independently and be a quick learner. Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. Perform post-resolution follow up and document resolution. Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE A+ certification is preferred. 2+ years in troubleshooting computer hardware and software issues. Knowledge of Microsoft technologies such as Office, Active Directory, servers. Knowledge of networking technologies such as IP, DNS, DHCP. Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Strong Problem-solving. Ability to work independently as well as in a team. Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. Exceptional customer service orientation. Ability to absorb and retain information quickly. Excellent communication and organizational skills as well as the ability to work as part of a team A high degree of confidentiality required. Ability to work in a fast-paced, always changing environment. Ability to juggle multiple projects, tasks and issues.

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. * Experience troubleshooting Mac and Windows operating systems. * Provide first-line support for IT issues reported by users. * Triage all help desk tickets and respond / escalation of tickets as required. * Responsible for tickets involving issues and errors, new hire setup and equipment deployment. * Provide onsite and remote support via phone on / or remote session. * Perform timely updates for workstation hardware and software upgrades as required. * Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. * Must be able to work independently and be a quick learner. * Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. * Perform post-resolution follow up and document resolution. * Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE * A+ certification is preferred. * 2+ years in troubleshooting computer hardware and software issues. * Knowledge of Microsoft technologies such as Office, Active Directory, servers. * Knowledge of networking technologies such as IP, DNS, DHCP. * Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES * Strong Problem-solving. * Ability to work independently as well as in a team. * Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail * Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. * Exceptional customer service orientation. * Ability to absorb and retain information quickly. * Excellent communication and organizational skills as well as the ability to work as part of a team * A high degree of confidentiality required. * Ability to work in a fast-paced, always changing environment. * Ability to juggle multiple projects, tasks and issues.

***HIRING IMMEDIATELY!!!**** Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.Visit "Whaley Careers" to find your place to grow. ********************************* Service Support Specialist - Hiring Immediately!Whaley Foodservice, LLC | One of the Southeast's Largest Commercial Kitchen Service ProvidersWhaley Foodservice is seeking an experienced Service Support Specialist to support daily branch operations. We are looking for the next great team member to provide customer service, service order processing, and administrative support for our technicians and management team. If you're interested in joining our team and building your career, we want to hear from you!Why Work for us? Competitive Compensation Comprehensive Health Coverage 401(k) Plan with Company Match Healthy Work & Life Balance CFESA Certification & Ongoing Training for Your Future Company Service Vehicle, Tools, Tablet, Cellphone, Uniforms Take part in our Town Shares Program - Share in our company's success! What You'll Do Provide great customer experience answering phone calls from customers Open and close service orders for billing Assist with customer issues and technician support on service orders Run and submit daily/monthly reports Ensure accurate warranty part returns Maintain a clean, professional office environment What We're Looking For Must be at least 18 years of age 1-3 years customer service or administrative experience, working in a service or related industry would be a big plus! Strong computer skills (Microsoft Word & Excel) Excellent communication & multitasking abilities High attention to detail and ability to work as part of a team Completion of a satisfactory background check and drug screen is required Grow your career with a leading service company! Apply today at: ********************************* Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems. This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Technical Support & Troubleshooting Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests. Diagnose and resolve hardware failures, connectivity issues, and performance degradation. Administer user accounts, access controls, and permissions within Active Directory and other IT systems. Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions. Escalate complex or high-priority issues to senior technicians or specialized IT staff.. Support casino administrative systems, point-of-sale (POS) terminals, and internal applications. Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems. User Assistance & Training Provide technical support via phone, email, radio, and in-person interactions. Assist employees with software usage, system navigation, and troubleshooting procedures. Educate staff on IT security best practices to safeguard sensitive casino data. Document common technical issues and resolutions to improve response efficiency. System Maintenance & Compliance Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities. Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies. Protect confidential information and enforce cybersecurity measures in line with industry regulations. Professional Development & Collaboration Stay current on emerging technologies, industry trends, and security protocols. Work collaboratively with IT team members and other departments to support casino operations. Participate in regular team meetings, training sessions, and professional development opportunities. Direct Reports: None. Access to Sensitive Areas: All areas when accompanied by authorized personnel and/or security. Signatory Authority: None. Minimum Qualifications: High School Diploma or GED - Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Knowledge, Skills and Abilities: Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications. Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration. Familiarity with Microsoft certification standards and best practices for IT support. Strong troubleshooting and problem-solving abilities for hardware, software, and network issues. Proficiency in word processing, spreadsheets, and database applications in a Windows environment. Ability to prepare, review, and analyze technical documentation and operational reports. Assess technology needs and ensure system performance meets operational requirements. Implement, test, and maintain network systems and software applications. Work independently, manage time effectively, and meet strict deadlines. Maintain confidentiality and uphold casino IT security policies. Communicate clearly and professionally, both verbally and in writing. Build and maintain positive working relationships across diverse teams and cultural backgrounds Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. Work Environment: While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke Must be able to work Nights, Weekends, and Holidays

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. This position supports service technicians and customers virtually. ESSENTIAL DUTIES and RESPONSIBILITIES: * Provide remote, phone, email, VPN and video technical support to customers and Service Technicians to diagnose equipment problems and find solutions for Krones find solutions for Krones' Blowmolder Portfolio. * Develop and maintain communication systems between KINC, KAG & service technicians to share company changes and product developments. * Liaise with Product line managers to provide accurate product information to Service Technicians. * Communicate directly with customers on machine problems, to ensure customer satisfaction. Assign a high priority to "machine down" events and high-profile requests from customers. * Promote remote service VPN for customer troubleshooting with HMI. * Provide and promote interactive (augmented reality) video support to customers and technicians. * Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy. * Create and maintain SAP reclamations and warranty parts orders deliveries. * General electrical troubleshooting on all Krones equipment for hour, weekend, and holiday support. * Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy. * General electrical troubleshooting on all Krones equipment for hour, weekend, and holiday support. * Requires up to 30% travel, both domestic and foreign. * Perform any other duties as assigned. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. MINIMUM REQUIRED QUALIFICATIONS: Education: High school diploma/GED A two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required. Experience: * 6 years of experience reading mechanical installation blueprints, mechanical drawings, electrical diagrams, & pneumatic diagrams * 6 years of experience in machine hardware (control circuits, actuators and sensors); * 6 years of experience with combination Installation, troubleshooting, standard, heat set, C2, C3, Gen4, CAB Gen1, CAB Gen2, blow molding PET process PREFERRED QUALIFICATIONS: Education: Associate's Degree in Electrical, Electromechanical or Mechatronics Bachelor of Applied Sciences (EE) or equivalency of minimum four years of industry experience preferred. Experience: * 4 years of experience reading mechanical installation blueprints, mechanical drawings, electrical diagrams, & pneumatic diagrams * 4 years of experience in machine hardware (control circuits, actuators and sensors); * 4 years of experience with blow molding technology such as the following machines. Installation, troubleshooting, rebuilding, standard, heat set, C2, C3, Gen4, CAB Gen1, CAB Gen2, blow molding PET process, etc.. SKILLS: Professional Skills: * Knowledge of MS Office Suite and Krones Portfolio. * Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards. * Technical knowledge of the complete Krones product line is required. Soft Skills: * General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills. * Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills. PHYSICAL / WORKING DEMANDS: 1) Generally good working conditions in an office atmosphere with limited exposure to the plant/shop. Limited physical effort is required. Protective equipment (safety glasses, etc.) is required in shop areas. 2) Must be able to work in a high volume, intense work environment while consistently working to meet or exceed tight deadlines. 3) Equipment use includes PC, copy machine, telephone, calculator. 4) Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10#) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%) (then acting in a Regional Service Tech capacity, the following requirements apply: ability to lift/carry 50-60# tool kit/suitcase (10 - 40% of time), ability to work double/triple shifts occasionally (less than 10%), ability to climb onto machine table tops at heights of 30" to 50" (less than 10% of time), ability to lift a 30 - 80# dead weight starting from a mid-thigh level height to approximately 12" and carry the weight for distances of up to 30' across level ground. Also requires ability to bend/crawl under an obstruction at a height of 32" off the ground. Must have an adequate sense of balance. Must not be subject to dizzy spells or loss of consciousness.) 5) Travel (25-50%) may be required. 6) Appropriate OSHA safety training required. 7) Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health, and safety requirements as the first priority in the performance of their work duties. An employee is responsible for notifying their immediate supervisor of a violation or deficiency in working conditions and for recommending corrective measures, if possible. Additionally, the employee's immediate supervisor is to be notified of every injury or illness or near miss. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world. As a Krones employee, you'll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. This position supports service technicians and customers virtually. ESSENTIAL DUTIES and RESPONSIBILITIES: Provide remote, phone, email, VPN and video technical support to customers and Service Technicians to diagnose equipment problems and find solutions for Krones find solutions for Krones' Blowmolder Portfolio. Develop and maintain communication systems between KINC, KAG & service technicians to share company changes and product developments. Liaise with Product line managers to provide accurate product information to Service Technicians. Communicate directly with customers on machine problems, to ensure customer satisfaction. Assign a high priority to “machine down” events and high-profile requests from customers. Promote remote service VPN for customer troubleshooting with HMI. Provide and promote interactive (augmented reality) video support to customers and technicians. Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy. Create and maintain SAP reclamations and warranty parts orders deliveries. General electrical troubleshooting on all Krones equipment for hour, weekend, and holiday support. Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy. General electrical troubleshooting on all Krones equipment for hour, weekend, and holiday support. Requires up to 30% travel, both domestic and foreign. Perform any other duties as assigned. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position . MINIMUM REQUIRED QUALIFICATIONS: Education: High school diploma/GED A two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required. Experience: 6 years of experience reading mechanical installation blueprints, mechanical drawings, electrical diagrams, & pneumatic diagrams 6 years of experience in machine hardware (control circuits, actuators and sensors); 6 years of experience with combination Installation, troubleshooting, standard, heat set, C2, C3, Gen4, CAB Gen1, CAB Gen2, blow molding PET process PREFERRED QUALIFICATIONS: Education: Associate's Degree in Electrical, Electromechanical or Mechatronics Bachelor of Applied Sciences (EE) or equivalency of minimum four years of industry experience preferred. Experience: 4 years of experience reading mechanical installation blueprints, mechanical drawings, electrical diagrams, & pneumatic diagrams 4 years of experience in machine hardware (control circuits, actuators and sensors); 4 years of experience with blow molding technology such as the following machines. Installation, troubleshooting, rebuilding, standard, heat set, C2, C3, Gen4, CAB Gen1, CAB Gen2, blow molding PET process, etc.. SKILLS: Professional Skills: Knowledge of MS Office Suite and Krones Portfolio. Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards. Technical knowledge of the complete Krones product line is required. Soft Skills: General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills. Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills. PHYSICAL / WORKING DEMANDS: 1) Generally good working conditions in an office atmosphere with limited exposure to the plant/shop. Limited physical effort is required. Protective equipment (safety glasses, etc.) is required in shop areas. 2) Must be able to work in a high volume, intense work environment while consistently working to meet or exceed tight deadlines. 3) Equipment use includes PC, copy machine, telephone, calculator. 4) Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10#) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%) (then acting in a Regional Service Tech capacity, the following requirements apply: ability to lift/carry 50-60# tool kit/suitcase (10 - 40% of time), ability to work double/triple shifts occasionally (less than 10%), ability to climb onto machine table tops at heights of 30" to 50" (less than 10% of time), ability to lift a 30 - 80# dead weight starting from a mid-thigh level height to approximately 12" and carry the weight for distances of up to 30' across level ground. Also requires ability to bend/crawl under an obstruction at a height of 32" off the ground. Must have an adequate sense of balance. Must not be subject to dizzy spells or loss of consciousness.) 5) Travel (25-50%) may be required. 6) Appropriate OSHA safety training required. 7) Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health, and safety requirements as the first priority in the performance of their work duties. An employee is responsible for notifying their immediate supervisor of a violation or deficiency in working conditions and for recommending corrective measures, if possible. Additionally, the employee's immediate supervisor is to be notified of every injury or illness or near miss. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish