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The Account Support Specialist is a customer-facing role that provides account management and customer development support to potential and existing customers in a contact-center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential new customers leveraging solution-based conversations. Duties and Responsibilities Deliver professional account management which results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services Understanding how the individual bottler go-to-market strategies affect customer experiences Maintain and/or repair customer relationships to retain customers Use available resources to gather data, analyze issues, and have confidence in decision-making abilities. Analyzing data to determine root causes and/or identify opportunities Handling customer issues to final resolution Resolution of Customer Support Tickets (Cases) Meet and maintain all key performance metrics Provide validated and constructive feedback to team leaders that will drive individual and team performance. Handle ad-hoc project activities Collaborate and actively participate in a teamwork environment to drive engagement Extended periods of sitting, typing, and use of multiple computer screens in fast fast-paced environment Must be flexible to work any shift Key Skills and Abilities Effective and empathetic listening Building rapport Relationship building Critical thinking Problem-solving Independent thinking & decision-making Ability to effectively handle difficult situations Multi-tasking and the ability to manage multiple channels of communication Influencing customers and various internal stakeholders Understanding of customer-facing bottler processes Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce) Adherence to the process for more effective and quality completion of tasks Education Requirements High School Diploma or GED Years of Experience 2+ years of related experiance Required Travel Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package. Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required Rewards & Recognition- Acknowledging our employees' contributions Retirement Plans & Guidance- Programs to assist associates in saving for retirement Health & Welfare Plans- Medical, life, and disability insurance plans Company Message Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE Creating legendary experiences? No problem. As a Bartender, you know what it takes to create a fun and welcoming environment at the bar, serving food in the bar area and preparing flavorful and satisfying beverages for all guests. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office. Weekly Pay Flexible Schedule Shift meal discount and family dining discount* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS You are of minimum age to serve alcoholic beverages (or higher, per applicable law). You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements. RequiredPreferredJob Industries Other

The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer-first mindset, and a forward-thinking approach to technology. As an AI-driven organization, we expect the CSD Field Technician to actively leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. The ideal candidate embraces automation, continuous learning, and innovation to deliver exceptional IT support in a rapidly evolving environment. Frequent travel and hands-on work in diverse settings are essential components of this position. Benefits Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability Tuition Reimbursement for qualified skilled trade programs Student Loan Repayment Program Employee Referral Program ResponsibilitiesThe CSD Field Technician: Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas). Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems. Interface with internal customers every day - keeping a customer-first mindset. Manage help desk ticketing queues. Utilize AI tools such as Copilot daily, contributing to an AI-focused operation. SkillsThe ideal candidate will have: 2+ years of experience in IT support or field service roles Strong knowledge of Windows, mac OS, iOS, and networking fundamentals Familiarity with I0T devices, POS systems, and enterprise applications. Excellent communication and customer service skills. Experience with Microsoft Intune, Azure AD, and endpoint management preferred. Proficiency in PowerShell and automation scripting preferred. Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation preferred. Physical Requirements: Ability to lift up to 75 lbs and work on ladders. Tolerate noise and temperature variations Comfortable working in varied environments including construction sites. Sit, stand and walk for extended periods of time. Valid driver's License with good driving record Willingness to travel frequently across the Midwest. To ApplyPlease submit a resume. Military Members are welcome and Veterans are encouraged to apply! Who is Edw. C. Levy Group of Companies? We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers. The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

REPORTS TO: Full Cart Program Director DEPARTMENT: Full Cart DIRECT REPORTS: None EMPLOYMENT TYPE: Part-Time, Non-Exempt BILINGUAL: English and Spanish WHY THIS ROLE MATTERS When someone reaches out for help, you will be the voice they hear, and that moment matters. Every call is a chance to uplift a family, answer questions with kindness, and offer encouragement without judgment. This role is more than a job, it is a chance to build trust, create clarity, and ensure that every person feels seen and supported. You will be a champion for care, helping individuals navigate access to food and health-related resources with warmth, respect, and dignity. POSITION SUMMARY Client Experience Support Agents are essential to the care and connection that defines the Full Cart Program. In this role, you will provide warm, respectful phone-based support to individuals and families navigating food access and health-related resources. Through a combination of inbound and outbound calls, agents offer guidance, listen with empathy, and make sure each household feels seen, supported, and informed. This position is ideal for individuals with backgrounds in social work, public health, nursing, pharmacy, pre-med, or human services, as well as those looking to grow in community health and support work. All representatives are trained to communicate clearly, maintain confidentiality in accordance with The Health Insurance Portability and Accountability Act (HIPAA), and uphold the dignity of everyone we serve. MAIN RESPONSIBILITIES Thrive in a high-volume call center environment that supports 500 to 1,000 participant calls per day, while ensuring each interaction is personal, clear, and compassionate. Make outbound calls to program participants to walk them through simple steps related to food assistance, digital support, or well-being check-ins. Answer inbound calls from individuals who may have questions about how to register, how to access their benefits, or navigate their current support. Speak kindly and clearly, using language suitable for a third to fifth-grade reading level. Follow HIPAA guidelines when handling participant information and maintain strict confidentiality at all times. Accurately document call outcomes, barriers, and next steps in our internal system. De-escalate concerns with calm, non-judgmental support, without pressuring anyone into a decision. Help troubleshoot simple technical challenges (e.g., understanding a text message, submitting a form). Maintain a compassionate and professional tone, especially when working with individuals who manage Health-Related Social Needs. These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Requirements MINIMUM REQUIREMENTS High school diploma or equivalent required. 1+ year of experience in a call center, customer service, nonprofit, healthcare, or social support role preferred. Experience in social work, public health, nursing, pharmacy, behavioral health, or pre-med studies preferred, but not required. Strong verbal communication skills, especially when simplifying complex topics in a way that is easy to understand. Must be comfortable using basic computer tools and phone systems (training provided). Demonstrated reliability, empathy, and a solutions-focused approach. Salesforce experience preferred but not required. Experience with RingCentral Phone System preferred but not required. Bilingual in English/Spanish/Arabic preferred but not required. Flexibility to work a varied schedule. Must adhere to HIPAA privacy and security standards at all times. * Background check report is required for this role. ESSENTIAL PHYSICAL SKILLS Acceptable eyesight (with or without correction) Ability to communicate both orally and in writing Acceptable hearing (with or without hearing aid) to effectively interact with technology and community members. Ability to operate a computer and other technology-based tools Ability to sit for extended periods and use a computer and headset simultaneously. Capable of typing while engaging in active phone conversations. Occasionally lift or move materials up to 10 lbs if working on-site (e.g., printed guides, headsets). Salary Description $20.00 per hour

This role is responsible for the technical support of personal computing infrastructure, networking components, and specialized security and audio/visual (A/V) systems for County users. Key responsibilities include installing, upgrading, analyzing, troubleshooting, and repairing personal computers, application issues, and server problems. The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports audio/visual hardware and software systems, such as displays, multimedia devices, digital signage, speakers, microphones, amplifiers, and mixers. The incumbent must independently perform a broad range of technical, computer-related tasks and exercise judgment and decision making in the diagnostic and resolution of computer, security, and A/V hardware and software problems. Good communication skills and the ability to work with users diplomatically and skillfully are required. I. PC, Networking, and System Support: * Respond to user requests for service that have been created via the IT work order system. * Troubleshoot problems and develop solutions; provide a wide variety of client support and technical issue resolution. * Analyze needs of users, formulate and implement solutions, and determine whether software exists to meet user needs. * Diagnose and repair personal computer hardware failure. * Perform minor and major repairs to equipment and arrange for warranty service needs. * Protect the integrity of integrated systems data; provide network support by monitoring user ports and solving problems when necessary. * Install, test, troubleshoot, and repair Category 5 and 6 network cable and related hardware, such as patch panels and wall plates. * Perform a variety of technical tasks including, but not limited to, installation and configuration of hard disks, network interface cards, internal modem/fax cards, monitors, keyboards, mice, removable media devices, and other devices requested or required. * Utilize a variety of electronic testing equipment; request and maintain an adequate supply of parts and repair materials. * Refer users to IT help desk when requests are out of provided job scope or unsupported. * Participate in on-call rotation for resolution of any issues for systems under his/her control. II. Security and Audio/Visual Support: * Apply concepts and best practices of alarm system, surveillance system, and physical access control system operations. * Apply concepts and basic practices of paging and intercom systems, loudspeaker systems, and multimedia displays. * Analyze, plan, recommend, install, upgrade, troubleshoot and repair physical security, burglar alarms, panic systems, and surveillance system devices and components such as access card readers, electrified door lock hardware, exit devices, power supplies, alarm panels and sensors, security cameras, etc.. * Analyze, plan, recommend, install, upgrade, troubleshoot and repair audio/video systems such as microphones, speakers, amplifiers, mixers, signage players, displays, etc.. III. Administrative and Planning: * Advise the Operational Network Manager (ONM) on hardware and software alternatives and on recurring hardware and software problems. * Advise directors on equipment requirements and problem areas and make recommendations for solution of problems. * Assist in evaluating new hardware and software. * Document complete and accurate hardware and software specifications and details along with resolutions to problems and work performed; create complete and concise documentation. * Maintain inventory of computer hardware and software. * Notify supervisor of any materials needed to complete duties. * Plan or organize assigned tasks. * Maintain County issued vehicle and equipment in a clean and good working condition. * Regular and timely attendance is required. * Maintain effective working relationships with those contacted during work activities. * Perform other related duties as assigned/required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. EDUCATION and/or EXPERIENCE High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities. KNOWLEDGE OF * Skill in the application and maintenance of Microsoft Windows 10, and 11. * Familiarity with low voltage systems. * Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software. * Familiarity with all aspects of multimedia and audio/video systems, including matrix systems and video distribution. * Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred. * Knowledge of Crestron and AMX systems and programming is preferred. * Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation. SKILL/ABILITY TO * Organize and prioritize tasks to be completed. * Operate computers, systems, software, security systems, security software, and related equipment for the county. * Analyze various situations and determine the best solution. * Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution. * Effectively communicate verbally and in writing. * Describe complex technical systems in non-technical terms. * Learn and apply a variety of detailed procedures. * Maintain cooperative working relationship with those contacted in the course of work activities. * Write and read reports, letters, and memos. * Meet project deadlines. * Operate office equipment, such as copy machine and facsimile machine.

Job description Interested in food? We help the world's food & beverage companies bring innovation to life. We are a global market research company based in the Netherlands, operating in one of the world's leading regions for food research and development. We are looking for a Customer Success Analyst to join our Account Management team. This role is designed to support our Account Managers by owning day-to-day client enablement and platform support. About the job As a Customer Success Analyst, your mission is to ensure that clients receive timely, accurate, and practical support in their day-to-day use of our platform. You will play a key role in helping clients understand our data, adopt the platform effectively, and receive a consistent and high-quality level of service throughout their subscription. About Innova Market Insights INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector. Job requirements This role is highly execution-focused and combines analytical work, client interaction, and strong organizational skills. Analytical: Use Innova's database to conduct structured analyses and extract valuable insights in response to client questions and support requests. Translate data and insights into high-quality presentations and materials, following corporate guidelines and standardized formats. Support Account Managers by preparing analyses and decks for client meetings, trainings, and ongoing service delivery. Client-facing responsibilities: Contribute to company growth through: Join client calls alongside Account Managers to support platform usage, answer questions, and help address day-to-day client needs. Deliver client trainings and demonstrations to ensure effective platform adoption and understanding. Ensure client requests are handled efficiently and in line with the agreed service level. Organizational responsibilities: Coordinate closely with Account Managers to prioritize requests and ensure the client service plan is consistently executed. Manage and track client requests, follow-ups, and deliverables to ensure timely completion. Stay updated with the latest features and functionalities of our platform to provide accurate and timely support to clients. Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively. Your Qualifications Bachelor's degree in Business, Data Science, Food Science, or a related field. Minimum of 2 years' experience in a customer support, customer success, or analyst role, preferably within market insights, data, SaaS, or the food industry. Strong analytical and technical aptitude, with the ability to quickly learn new software tools. Clear and professional communication skills, with the ability to explain data and concepts in a practical, client-friendly way. Highly organized, detail-oriented, and comfortable managing multiple requests simultaneously. Strong service mindset and motivation to support clients and internal stakeholders. Knowledge of the FMCG or food & beverage industry is a plus. Are you ready to grow with us? Do you want to be part of an energetic and international organization and have an impact on what we will eat and drink in the coming years? Then we would love to hear from you! We look forward to meeting you. Innova Market Insights is an equal opportunity employer. We are committed to creating an inclusive workplace where all individuals are treated with dignity and respect. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law. Our recruitment and selection practices are designed to be fair, transparent, and accessible. We ensure that job requirements are based solely on the skills, qualifications, and experience necessary for the role. Where needed, reasonable accommodations will be provided to applicants and employees with disabilities. At Innova Market Insights, we believe diversity strengthens our teams and drives innovation. We welcome candidates from all backgrounds and encourage applications from underrepresented groups. All done! Your application has been successfully submitted! Other jobs

Hiring Company: Delicatessen Services Co., LLCOverview:The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk. As such, this individual, having demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment.Job Description: Essential Duties and Responsibilities Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices. Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc. Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems. Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications. Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle. Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc. Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience High School Diploma Required; Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. A+ Certification or equivalent Network + CCENT Certifications and/or equivalent ITIL Foundations or Equivalent Certification a plus Additional Responsibilities Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Willing to be included in the on-call support rotation. This is a Work From Office position. Location:Sarasota, FLTime Type:Full time Department:Management Information Systems

DESCRIPTION Technology Support Specialist PAY RANGE/GRADE: $60,000 - $70,000 (Commensurate with Experience) /Grade 5 The compensation listed is the current salary range for the position. Final offer may be determined by multiple factors including but not limited to, qualifications, skills, experience, and other relevant factors . ESSENTIAL FUNCTIONS: The Technology Support Specialist assists in the performance of the day-to-day operations of the Technology Department under the direction of the Director of Information Technology. In general, the Technology Support Specialist will be the first point of contact for all helpdesk inquiries. In all instances, the Technology Support Specialist must perform in accordance with and be committed to the Bickerdike mission. The position requires the ability to plan, organize, and execute tasks; analyze information, make informed decisions, use critical thinking and reasoning skills, and monitor and regulate behavior and emotions. Read, review, comprehend, evaluate, and interpret technical materials, research issues, report on technological data, plans, and studies. RESPONSIBILITIES 1. Assist the Director of Information Technology with the assigned day-to-day functions of the technology needs of the organization; including, but not limited to: Desktop support, cell phone management and troubleshooting, printers and copier support, technology inventory management, Active Directory management, and Server Management. 2. Support and assist the Director of Information Technology in the replacement and setup of hardware, software, and other systems such as desktops and Laptops, as directed. 3. Implement and carry-out a desktop/laptop imaging system for laptops and desktops, in conjunction with the Director of Information Technology. 4. Assist with the creation and management of technology inventory, including but not limited to: hardware cables, old laptops, desktops, phones and server area. This includes creating an inventory schedule for pickup and disposal. 5. Organize and maintain IT resources throughout the organization, at the direction of the Director of Information Technology. 6. Ensure that all Windows updates and patching are run on the laptops/desktops of all users of the organization. 7. Ensure the timely order placement and installation of toner for all copiers, and printers of the organization and carry-out recycling of old toners as required, in coordination with the Director of Information Technology. 8. Ensure the management, set-up and troubleshooting of company issued cell phones including the MDM application, in coordination with the Director of Information Technology. 9. Ensure proper preliminary cable and networking management as assigned. 10. Manage and troubleshoot all helpdesk ticketing system and emails and escalate any unresolved issues to the Director of Information Technology as needed. 11. As a member of the Administration team, assist in the coordination of organizational events including, but not limited to: annual meeting, annual retreat and staff meetings. 12. Perform other duties as assigned. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable persons with disabilities. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, lift and/or move up to 50 pounds. QUALIFICATIONS Minimum of 4 years of related experience. Associate's Degree in Information Technology or Computer Science required, Bachelor's Degree preferred. CompTIA A+ Certification, ITIL or MCDST certification preferred. Must possess excellent communication (written & oral), interpersonal, customer service and organizational skills. Must have access to a car, valid driver's license and auto insurance for field work. Familiarity with Server Management, IP Networking, Active Directory management, Android environment, Firewall, Windows environment, and troubleshooting Desktop related issues a plus. Must be willing to work flexible hours. Must have access to a car, valid driver's license and proof of insurance for field work. Chicago northside residents within the communities we serve, preferred. REPORTING RELATIONS: This position reports to the Director of Information Technology and in the absence of this supervisor, shall report to the Vice President of Administration and Operations, or as assigned. POSITION CLASSIFICATION: Non-Exempt Bickerdike is an Equal Opportunity Employer Drug Free Workplace 8/25

We are looking for a customer service oriented, tech-savvy professional to join our IT team in a highly user-focused position. This individual will coordinate with our managed services provider to produce timely resolution of technical issues related to desktops, laptops, mobile devices, applications, and peripherals to ensure the highest level of customer satisfaction. This role requires hands-on problem solving, proactive communication, and the ability to support both day-to-day tasks and long-term technology projects. Key Responsibilities: * Deliver positive in-person & remote technical support for both simple and complex technical issues, including (but not limited to) diagnosing & resolving hardware, software, and connectivity issues; occasional travel to other BRC sites throughout NYC necessary * Maintain IT infrastructure and systems (Microsoft 365, network equipment, and end points.) * Work with managed services provider to track and manage support cases; ensure timely resolution and communication to staff. * Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and conference room A/V equipment. * Install & maintain agency-approved applications and software solutions and manage licensing of third-party application software. * Oversee hardware and software inventory, asset management, license compliance, and procurement and disposal of equipment. * Monitor IT support performance metrics and generate reports to evaluate managed services provider performance and identify areas for improvement. * Support on-boarding & off-boarding workflows * Develop subject matter expertise of all desktop software, custom developed applications, and SAAS products in use. * Collaborate with CCTV, fire & elevator alarms, and other IT services vendors to solve issues. * Maintain up-to-date knowledge of industry trends, technologies, and best practices. * Perform any other related duties as assigned. Hours: Full-time 37.5 hours per week * Monday-Friday 9am-5:30pm * This position is based in New York City, and requires 5 days-a-week onsite. Only local candidates will be considered. Required experience: * 5+ years of experience in IT support. * Extensive experience with hardware, software applications, operating systems, and network connectivity. * Demonstrated ability in helping people and solving problems with strong customer service skills. * Technical expertise in current standard desktop software (Microsoft Office and Windows.) * Proficiency with LAN/WAN troubleshooting. * SharePoint administration skills to manage, configure, and optimize the agency's SharePoint environment a plus. * Reliable, proactive, and able to anticipate customer needs. * Good verbal and written communication skills. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: * Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. * A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. * Tuition assistance and many training opportunities for career development. * Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

Hiring Company: Frank Brunckhorst Co., LLCOverview:Reporting directly to the IT Systems Support Supervisor, the responsibilities of the System Support Specialist are to install, configure, maintain, and support the hardware and software systems used in our Production & Distribution environments, and provide technical assistance and training to system users.Job Description: Responsibilities: Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical assistance to system users. Installs, configures, troubleshoots, and upgrades computer related manufacturing equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, and HMI's, etc. Administers telephone and voicemail systems. Installs and maintains extensions, lines, and fax devices. Acts as liaison between equipment vendors and the company. Performs administration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of Supervisor, or Manufacturing Support Manager. Installs, configures and troubleshoots computer networks and assemblies associated with Boar's Head's time and attendance, gate access systems, and on premise reporting system. Writes automated routines and programs using common desktop software. Implements and maintains any future electronic systems as may be required. Installs, configures, monitor's, maintains stand-alone/network LaserJet printers and/or Multi-Function Devices. Documents Standard Operating Procedures and Work Instructions at the direction of Lead Systems Support Specialist, Supervisor, or Manager. Inspects purchase/transferred IT Assets and assures equipment received is in good order. Fills out all required paperwork for accounts payable. Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, disk drives, and other similar or related equipment. Loads specified software packages, such as operating systems, standard applications such as Microsoft Office Suite, proprietary ERP applications, etc. Enters commands and observes system functions to verify correct system operation. Instructs users in use of equipment, software, and manuals. Performs network troubleshooting to isolate and diagnose common network problems. Upgrades network hardware and software components as required. Installs wiring as required for network and telephony systems. Trains users to use new or modified equipment and processes. Monitors functioning of equipment to ensure systems operate in conformance with specifications. Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. Qualifications: H.S. diploma plus broad specialized training in technical, electronic/computer training equivalent to two (2) years of college. One (1) to three (3) years of experience in an ERP supported manufacturing environment. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. #LI-CF1 Location:Brooklyn, NYCompensation Range:$18.99 - $28.48Time Type:Full time Department:Management Information Systems

New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients' people, property, and assets. Overview: As a Support Specialist, you will be a crucial part of our technical support operations, working to ensure the security and integrity of our digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our networking infrastructure and safeguarding our technological ecosystem. Position: Support Specialist Location: Pittsburgh, Pennsylvania. All candidates must currently reside within a commutable distance to Robinson, PA. No relocation is offered. Travel: None. This position is onsite, in-office. Hours: This position requires a rotating shift to support a 24/7/365 operation. Job Type: Full-time Essential Job Function and Responsibilities: Investigate and troubleshoot networking, security equipment, and operating system errors. Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities. Utilize tools to investigate and categorize events based on their severity/impact. Analyze alerts and reports to identify potential incidents and vulnerabilities. Prepare and maintain detailed reports, documentation, and notation of actions performed. Collaborate to Identify opportunities to enhance monitoring and response processes. Contributes to the development of playbooks, procedures, training, and documentation. What's in it for you? Why work for Edgeworth: We are growing! We want all candidates and employees to know that we are excited about the positive improvements we're making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we're continually improving. Together, with a shared focus on our goals, we're building a successful, dynamic company where everyone can thrive. We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work. Benefits: Top-tier compensation Full-time, non-exempt hourly with full benefits (medical, dental, vision, life insurance/AD&D/short-term and long-term disability, 401(k) matching) Training & Education Assistance Paid Time Off (PTO) Salary Description $27/hour We look forward to the possibility of you joining our team. Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e-Verify to check employment authorization. Requirements Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: Required Skill(s): 2+ years of experience in technical support and/or network support position. Network protocols (TCP/IP, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls) Windows & Linux Operating Systems Strong technical background with specific knowledge in servers or networking Strong analytical skills, initiative, and the ability to work under pressure Detail oriented and organized approach while working in a ticketing system Preferred Skill(s): Virtualization technologies (VMWare, Hyper-V, etc.) Security Applications (SentinelOne, Ironscales, Sublime, etc) Storage, Disaster recovery & Backup solutions (Datto, Veeam, etc.) Scripting knowledge and syntax (PowerShell, Python, SQL) Identity Provider/Multi-Factor Authentication (Duo Security, Entra ID, Okta) Preferred certifications include MCSA, CCNA, Security+, and/or Network+ Bachelor's degree in computer science, Information Security, or a related field is valued but not required Salary Description $27/hour

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group. Responsibilities Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company. This position will work onsite at our Beverly Hills Office (345 N. Maple Dr). * Field incoming help requests from end users via both telephone and e-mail in a courteous manner. * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Responsible for first line Tier 2 technical support. * Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software. * Utilize remote control software to remotely troubleshoot and fix user problems. * Image, configure, and maintain laptops, desktops, and printers. * Troubleshoot phone issues (with assistance from in-house telecom department as needed). * Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software. * Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management. * Escalate IT issues when necessary. * Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable. * Able to work extended hours in the event of serious problems or scheduled work. * Able to work as part of the after-hours team rotation for on-call. * Provide clear & concise information through written and verbal communications. * Evaluate documented resolutions and analyze trends for ways to prevent future problems. * Build rapport and elicit problem details from help desk customers. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow-ups to help requests. * Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery. Qualifications * Associate's degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience. * 3+ year(s) experience supporting end-user computing technical service support in a business environment. * Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent). * Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus. * Experience supporting Mac OS is a plus. * Experience with onboarding process a plus. * Experience supporting remote users via VPN, RDP, and other remote access tools. * Understanding basic cybersecurity principles and ability to follow IT security policies and best practices. * Good time management and multi-tasking skills. * Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred. * Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide. * Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location. * Flexibility to work occasionally after-hours or weekends as needed. * Ability to participate in on-call rotation schedules when necessary. * Experience working in a team-oriented, collaborative environment. * Demonstrates initiative and follow-through to ensure successful results. * Strong ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain technical information quickly. * Excellent written and oral communication skills. * Ability to present ideas in user-friendly, non-technical language. * Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques. * Highly self-motivated and directed. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation with a commitment to user satisfaction and white glove service. * Able to lift a minimum of 25 pounds. PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy

A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services. The Experience You'll Create: The IT Support Specialist provides first-level technical support at corporate, warehouse and customer sites, serving as the main point of contact for employees. They deliver excellent service, resolving issues quickly - ideally on first contact. This early-career level role is ideal for those seeking a long-term IT career. It offers exposure to infrastructure, cloud, applications, and related technologies, with growth opportunities into roles like Infrastructure Administrator, Product/System Administrator, or Software/Data Developer. * Provide first-contact technical support for IT issues via ticketing system, phone, chat, or in-person assistance. * Troubleshoot and resolve problems with devices, Microsoft 365 apps, network connectivity, and core business platforms. * Log, categorize, and prioritize support tickets accurately, resolving issues independently or escalating as needed. * Deliver a professional and friendly support experience, clearly communicating status and resolution steps to users. * Strive for first-time resolution, validate solutions with users, and proactively share recurring issues with the team. * Demonstrate a sense of urgency in addressing user issues and set clear expectations for resolution timelines. * Follow security and compliance standards in all support activities, while continuously learning new technologies and processes for future IT career growth. * Performs other related duties as assigned. Ingredients for Thriving: * Strong customer service mindset with excellent verbal and written communication skills. * Basic understanding of computer systems, networking concepts, and troubleshooting. * Familiarity with Microsoft 365 or similar productivity platforms. * Ability to diagnose problems, think logically, and follow troubleshooting steps. * Willingness to learn, take feedback, and grow technical skills. * Ability to remain calm, professional, and solution-oriented under pressure. * Associate or Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience) * Internship, help desk, or technical support experience * Familiarity with ticketing systems (e.g., Jira, ServiceNow). Savor the Benefits: We offer a range of benefits for eligibles team members, including: * Health Coverage - Medical, Dental and Vision * Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness * 401(k) with Company Match * Paid Time Off * Paid Parental Leave * Wellness Programs * Additional Perks To see a summary of current benefits, please visit **************************************************************** #LI-KR1

.** The Information Technology Analyst is a front-line, customer-facing role for both resort staff and guests. This position combines technical expertise with a strong commitment to exceptional customer service, ensuring every interaction reflects the resort's high standards of hospitality. The Analyst is responsible for resolving hardware, software, and network issues, while fostering a positive and professional technology experience. In addition to providing hands-on support, the role contributes to system maintenance, documentation, and IT projects that enhance operational efficiency and guest satisfaction. Key Responsibilities Customer Support & Technical Assistance • Serve as a point of contact for IT support, assisting both resort associates and guests with technical issues. • Troubleshoot and resolve hardware, software, and network-related problems in a timely and professional manner. • Provide excellent customer service, ensuring a positive experience for all users. • Educate users on IT best practices and available self-service resources. System & Network Support • Assist in maintaining workstations, printers, point-of-sale (POS) systems, and other IT infrastructure. • Support basic network troubleshooting, including connectivity issues and Wi-Fi access for staff and guests. • Escalate complex technical issues to higher-level Information Technology staff as needed. Communication & Coordination • Provide updates to resort staff regarding the status of their IT requests. • Act as a liaison between resort associates and the IT department to ensure clear communication and efficient problem resolution. • Work closely with IT leadership to manage workloads and coordinate team resources effectively. Information Technology Operations & Project Support • Assist with IT system updates, software installations, and scheduled maintenance. • Support IT-related projects, including deployments of new technology and system upgrades. System Monitoring & Incident Response • Monitor IT systems for alerts, outages, and performance issues, and escalate incidents as necessary. • Assist with basic troubleshooting before escalating complex issues to high-level support. Administrative & Reporting Duties • Maintain IT asset inventory records and assist in tracking equipment assignments. • Generate reports on IT service performance, ticket trends, and recurring issues to help improve IT support operations. • Assist in documenting IT processes and standard operating procedures (SOP's). Work Environment • Resort environment with a mix of office-based and on-site support. • Will require flexible hours, including weekends, evenings, and holidays, based on operational needs. o Occasional lifting of IT equipment (up to 50 lbs.). Supportive Functions In addition to the performance of the key responsibilities, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company. • Support other departments and managers as needed. • Support hotel guests as needed • May monitor functioning of equipment to ensure system operates in conformance with specifications Internal Relationships Reports to the Assistant Director of Information Technology, Operations External Relationships This role has regular contact with support vendors and external stakeholders and/or other vendor project managers. Qualifications The individual must possess the following knowledge, skills, and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Customer-first mindset with a passion for problem-solving and creating seamless technology experiences for guests and staff. • Strong organizational and multitasking abilities to handle multiple requests efficiently. • Excellent verbal and written communication skills. • Proficiency in using IT ticketing systems such as Kaseya Autotask. • Working knowledge of IT concepts, hardware, and software troubleshooting. • Ability to remain calm and professional in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Familiarity with the following software applications: o Monday Project Management or familiarity with PM software o Hotel POS Systems: Agilysys, Micros, SpaSoft, Jonas, CVPS o MS Office 365 o MS Windows Server o Remote support software o MS Windows 10 Workstation o MS Azure / Local Domain Controller Education/Experience Requirements • Associate's or bachelor's degree in Information Technology, Computer Science, or a related field preferred. • 1 - 2 years of IT support experience in a customer-facing role, preferably in a hospitality or service industry setting. LICENSES OR CERTIFICATES • Certifications such as: o CompTIA A+ o ITIL Foundation is a plus o Microsoft 365 Certified: Modern Desktop Administrator Associate is a plus In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality -the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The IT Support Technician will assist with the set-up and maintenance of all networking systems for all Dutch Wonderland IT infrastructure, as well as provide IT support for special events. This position is responsible for the installation and modification to office and park computer hardware and software systems, while also providing technical advice and support to system users. We are currently looking for a: Dutch Wonderland IT Support Technician Roles & Responsibilities: Roles & Responsibilities: · With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment · Provide direct user support for all assigned users' software and hardware needs. · Support computer equipment or units of local area networks requiring use of standard interface protocols · Assist with installation and cabling, user support, backups, and IT documentation · Assist with configuration of various IT Systems (workstations) throughout the organization's facilities and festival grounds · Provide support to users relating to both hardware and software problems on their personal computers · Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards · Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks · Maintain computer network documentation and update computer maintenance manuals, as needed · Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks · Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication · Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders · Assist with the take down, removal, and/or storage of workstations for festivals and events · Maintain PCI standards and compliance with all applicable hardware/software · All other duties assigned by leadership Education and Experience: · High School diploma, GED, or equivalent · Associate's degree, Bachelor's degree, or technical certification in IT, Computer Science, or related discipline preferred; Equivalent work experience will also be considered · 1-2 years of work experience as an IT Technician or Support role preferred · Previous IT Help Desk experience is a plus · Previous POS Setup / Troubleshooting skills is a plus Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Requirements: · Must be at least 18 years of age to comply with PA Child Labor Laws · Ability to work flexible schedule, including evenings, weekends, and holidays · Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season · Ability to frequently travel to domestic US park locations throughout the summer (Up to 20% expected travel) · Must possess a valid driver's license and a good driving record · Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner · Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. · Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment · Ability to prioritize, triage, and successfully resolve IT issues and emergencies · Must be proficient in Microsoft Office Products · Must possess strong written and verbal communication skills · Must possess strong attention to detail and problem-solving abilities · Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements: · Ability to remain seated for extended periods of time, while using a computer · Ability to stand, walk, and remain on feet for extended periods of time during the day · Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders · Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more · Ability to consistently use hands to grasp, control, move objects/tools Working Conditions: · This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations · Subject to extended work hours to complete time-sensitive IT requests; Working extra hours each week is typical, particularly during the park's operating season · Subject to working in cluttered or confined IT and server spaces · Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions · Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments · Frequent exposure to dust and chemical cleaning agents Team member benefits: Do not miss the chance to spark your career now!

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. * Experience troubleshooting Mac and Windows operating systems. * Provide first-line support for IT issues reported by users. * Triage all help desk tickets and respond / escalation of tickets as required. * Responsible for tickets involving issues and errors, new hire setup and equipment deployment. * Provide onsite and remote support via phone on / or remote session. * Perform timely updates for workstation hardware and software upgrades as required. * Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. * Must be able to work independently and be a quick learner. * Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. * Perform post-resolution follow up and document resolution. * Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE * A+ certification is preferred. * 2+ years in troubleshooting computer hardware and software issues. * Knowledge of Microsoft technologies such as Office, Active Directory, servers. * Knowledge of networking technologies such as IP, DNS, DHCP. * Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES * Strong Problem-solving. * Ability to work independently as well as in a team. * Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail * Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. * Exceptional customer service orientation. * Ability to absorb and retain information quickly. * Excellent communication and organizational skills as well as the ability to work as part of a team * A high degree of confidentiality required. * Ability to work in a fast-paced, always changing environment. * Ability to juggle multiple projects, tasks and issues.

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. Experience troubleshooting Mac and Windows operating systems. Provide first-line support for IT issues reported by users. Triage all help desk tickets and respond / escalation of tickets as required. Responsible for tickets involving issues and errors, new hire setup and equipment deployment. Provide onsite and remote support via phone on / or remote session. Perform timely updates for workstation hardware and software upgrades as required. Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. Must be able to work independently and be a quick learner. Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. Perform post-resolution follow up and document resolution. Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE A+ certification is preferred. 2+ years in troubleshooting computer hardware and software issues. Knowledge of Microsoft technologies such as Office, Active Directory, servers. Knowledge of networking technologies such as IP, DNS, DHCP. Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Strong Problem-solving. Ability to work independently as well as in a team. Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. Exceptional customer service orientation. Ability to absorb and retain information quickly. Excellent communication and organizational skills as well as the ability to work as part of a team A high degree of confidentiality required. Ability to work in a fast-paced, always changing environment. Ability to juggle multiple projects, tasks and issues.

ESSENTIAL JOB FUNCTIONS Perform functions of IT Support Technician I in addition to duties listed below. Manage major hardware/software upgrades. Monitor and maintain all SQL databases. Assist IT Network Administrator with appliance and network management, server log assessment and data backup. Monitor and configure phone system, including adding/deleting users, assigning DIDs and setting up voicemail boxes. Assist in network design and implementation. Assist in server installation and configuration. Track updates for firmware, software, and hardware. Install, configure and support microcomputer hardware, software and peripherals. Install, configure and support all network hardware, software, cabling and peripherals. Provide high level of expertise in troubleshooting spreadsheets, databases and other office productivity software. Assume responsibility for tracking application documentation, system documentation and training materials in inventory database. Provide technical assistance to computer users. Document existing computerized and manual processes. Evaluate and recommend computer software products. Arrange for outside service personnel to correct warranty and major hardware problems. Ensure full system backup of network files and applications. Perform other duties and responsibilities as assigned. Qualifications EXPERIENCE & QUALIFICATIONS Minimum 2-year degree in Computers preferred. Combination of education and experience resulting in strong computer and information systems background. Experience working with Microsoft products (including operating systems) and SQL. SKILLS, KNOWLEDGE & ATTRIBUTES Excellent communication and interpersonal skills. Excellent troubleshooting and problem-solving skills. In-depth knowledge and understanding of computer and information systems. Knowledge of data processing capabilities and procedures. Knowledge of internal controls. Knowledge of report formatting. UNIVERSAL REQUIREMENTS Sensitivity to various cultures, including Native American cultures. Regular attendance and punctuality. Able and willing to work any changes in scheduled hours as required. Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same. PHYSICAL DEMANDS Mobility throughout the facility. While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.