Scheduler jobs at St Joseph Medical Group

The Guthrie Clinic works with the communities we serve to help each person attain optimal, life‐long health and well‐being. The Centralized Scheduler will provide the highest quality patient care consistent with Guthrie's Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Centralized Scheduler provides direct, daily operational support in a manner consistent with The Guthrie Clinic's Service Excellence Standards. The Centralized Scheduler will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Performing all centralized scheduling services and procedures (as assigned), including scheduling, pre‐registration, cancellation and insurance and benefits verification. Maintaining and applying detailed knowledge of Patient Access workflows and the centralized scheduling and registration system in order to address patient inquiries about scheduling, pre‐registration, cancellation, insurance and benefits verification/billing/payments, and any self‐pay/personal financial liabilities. Education, License & Cert: High school graduate or GED required. Experience: Prior healthcare customer service, scheduling, insurance billing and payment knowledge. Two years previous healthcare experience. Previous experience using or implementing Epic. Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology. Excellent written, verbal communication and interpersonal skills. Strong typing skills and proper phone etiquette. Ability to make independent judgment decisions about the data being gathered Essential Functions: 1. Perform scheduling, pre‐registration, cancellation, and insurance and benefits verification and patient payment collection and all other centralized scheduling duties in compliance with customer service standards. 2. Strong customer service skills to ensure quality phone calls with the patients. 3. Execute front‐end centralized collection of all patient insurance benefits information to ensure accurate payment of services as well as educate patients on copays and previous balances. Schedule patients with financial counselors for assistance when appropriate or get patient to a customer representative to learn more about their balance. 4. Develop strong working relationships with physician offices, non‐centralized scheduling and registration areas, ancillary coding, and other areas as needed to ensure appropriate and effective communication and coordination of service delivery. 5. Assist patients with enrollment of my chart or any issues related to my chart and educate on the capabilities. 6. Adhere to all relevant policies and procedure as outlined by direct report. 7. Meet productivity, quality requirements and service goals as outlined in the performance expectations. 8. Function as a team member to assist other centralized schedulers with tasks as needed including assisting in training of all employees as assigned. 9. Communicate to direct report all centralized scheduling obstacles, concerns and system deficiencies impacting the team and provide support in dealing with complex issues. 10. Complete special projects, make outbound calls to schedule from referrals/orders, enter in orders and referrals, assist with conversational messaging with patient or work queues as assigned. 11. Operate and utilize the Epic System while staying current and learning new skills as needed to perform all aspects of the position. Other Duties: 1. Assist and participate in departmental meetings when needed. 2. Support the Guthrie Clinic's system‐wide vision and goals of central scheduling. 3. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position The pay ranges from #17.06-26.61 Rev. 2-2-2024

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

The role of the Off Hours Scheduler is to ensure that clients care needs are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting caregivers with their shift preferences and availability, the Off Hours Scheduler works collaboratively across departments and documents appropriately. The Off Hours Scheduler reports to the Sr. Scheduling Manager. Weekends begin at 5pm on Fridays and end at 8:30am on Mondays. Off Hours Scheduler is also responsible for holiday coverage and holidays are rotated among supervisors. Essential Duties and Responsibilities: Filling Scheduling request as quickly and independently as possible, and with caregivers, most likely to meet the client's needs. Provide timely and effective responses to clients and caregivers needs. Time off request must go through scheduling manager to ensure coverage. Email the Home Care Team promptly each morning after on-call (approximately 8:30am) so they can receive time sensitive information and must be available for a period after email update has been sent in case there are follow-up questions. Updates schedules and documents appropriately in our software system. Communicates with client regarding schedule changes, tardiness or any situations that require communication. Communicates client schedules to caregiver and job duties for assigned shift. Escalates issues appropriately Maintain confidentiality of all information pertaining to employees, clients, and client's family members. Provide seamless transition of support between HouseWork's official business hour of operation and On-Call hours of operation Performs other duties as assigned. Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or equivalent required. 1-year recent experience as an off-hours scheduler in a home care agency or other healthcare field. Competency in Microsoft applications, including Word, Excel, and Outlook Ability to work effectively both independently and as part of a team. Excellent telephone and customer service skills Must pay attention to detail, stay organized, and be flexible Read, write, speak, and understand English Work Environment: Work from home Pay Range: The compensation for this position is $22 per hour for active working time and $2 per hour for waiting time. Various factors will determine final compensation such as a candidate's years of relevant work experience, skills, certifications, and location. HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

**Working Conditions:** + Initial training will be conducted onsite. Following successful completion of training, the role will transition to remote work. **Working Hours:** + Monday to Friday, 8:00 AM to 5:00 PM The Scheduling Specialist 1 under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information. **ESSENTIAL FUNCTIONS OF THE ROLE** Contacts patients or providers for outpatient diagnostic procedures. Contacts patients to schedule outpatient diagnostic procedures. Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider. Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure. Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure. Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available. Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period. **KEY SUCCESS FACTORS** Must consistently meets performance standards of production, accuracy, completeness and quality. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and suffering patients in addition to life/death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! class:( $data.display Type === 'InputTextArea') ? 'block__field--full-width' : ($data.display Type === 'InputRichText' || $data.name === 'description Ext' || $data.name === 'qualification Ext' || $data.name === 'description Int' || $data.name === 'qualification Int') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="description Int-container" html: $component.get FieldValue($data)" id="description Int-value" formfieldid="description Int" **Purpose:** Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. **Responsibilities:** + Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. + Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. + Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. + Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. + Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. + Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. + Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. + Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. + Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. + Remain current on all departmental policies, procedures, plan benefit designs, and modifications. + Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. + Maintain employee and patient confidentiality at all times. + High School Graduate. + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence. + Proven success in finding innovative solutions to enhance the patient experience. + Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. + Proficient in Microsoft Office and Excel preferred. + Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. + Must have a desire to help others and portray empathy in all situations. + Demonstrated flexibility and motivation to learn & grow in the role. + Complete and thorough understanding of 'Excellence in Service' requirements. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

We are hiring for a Schedule Specialist to join our team in Tyrone, PA. At OMNI Homecare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. We strive to offer benefits that reward the whole you! * employee wellness programs * flexibility for true work-life balance * holidays & paid time off * continuing education & career growth opportunities * company-wide support & resources to help you achieve your goals Take your career to a new level of caring. Apply today! Responsibilities The Scheduling Specialist is responsible for managing patient referrals and visit schedules. * Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers. * Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits. * Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits. * Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate. Education and Experience Education Requirements * High school education or equivalent Experience Requirements * Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred. Skill Requirements * Exceptional organizational, customer service, communication, and decision making skills required. * Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: *************************** OMNI Home Care a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.

**Penn State Health** - **Penn State Health Corporation** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** Monday - Friday 8:00a - 4:30p **Recruiter Contact:** Nicole Cox at ******************************** (MAILTO://********************************) **SUMMARY OF POSITION:** Serves each patient with the highest quality scheduling experience in every interaction every day. Responsible for the scheduling of patient visits, pre-operative and/or diagnostic tests, and procedures for assigned area of responsibility. **MINIMUM QUALIFICATION(S):** + High School Diploma or equivalent + One (1) year relevant experience **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH CORPORATION?** There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Union:** Non Bargained **Position** Scheduler II - Corporate Call Center **Location** US:PA:Camp Hill | Clerical and Administrative | Full Time **Req ID** 87736

UPMC University of Pittsburgh Physicians is hiring a Full-Time Scheduling Specialist, Associate to help support their scheduling services contact center. Hours: Daylight See what being a Scheduling Specialist, Associate can do for UPMC and what UPMC can do for you - it's more than just a job! What Can You Bring to UPMC? + Contribute to UPMC's mission of Life Changing Medicine + Set the standards for the level and quality of care for the care delivery team + Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members. + Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care. + Demonstrate a commitment to the community and to your health care profession What Can UPMC Do for You? + A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future + Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program + Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave + Competitive pay for the work that you do **Purpose:** Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. **Responsibilities:** + Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. + Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. + Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. + Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. + Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. + Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. + Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. + Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. + Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. + Remain current on all departmental policies, procedures, plan benefit designs, and modifications. + Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. + Maintain employee and patient confidentiality at all times. html: $component.get FieldValue($data)" id="qualification Int-value" formfieldid="qualification Int" + High School Graduate. + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude that is portrayed. + Ability to help others embrace the spirit of service and provide a high level of service excellence. + Proven success in finding innovative solutions to enhance the patient experience. + Excellent organizational, interpersonal and communication skills, both written and oral. + Strong ability to make independent decisions required. + Proficient in Microsoft Office and Excel preferred. + Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. + Must have a desire to help others and portray empathy in all situations. + Demonstrated flexibility and motivation to learn & grow in the role. + Complete and thorough understanding of 'Excellence in Service' requirements. **Licensure, Certifications, and Clearances:** Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran** html: $component.get FieldValue($data)" formfieldid="qualification Int"

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of the Quantum One Building in the South Side of Pittsburgh and is work from home after training. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! **Responsibilities:** + Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary. + Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries. + Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests. + Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. + Document all actions taken on a patient account. + Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. + HS Diploma or equivalent + 1-year general customer service experience **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

Are you highly organized and ready to make a meaningful impact in healthcare scheduling? Join Cross Keys Village - The Brethren Home Community as our Clinical Scheduler and play a vital role in delivering exceptional care to our residents. This position is a full-time hourly role working 37.5 hours per week. Who We Are As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals - and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs. Job Description As the Clinical Scheduler, your scope of responsibilities will include but is not limited to: Developing and maintaining master and orientation schedules for all new team members within the scheduling software to ensure consistent coverage. Utilizing scheduling software to create, maintain, and update schedules for nursing team members in the Healthcare Center, Personal Care, and Brookside Memory Care, ensuring compliance with regulatory and organizational guidelines. Reviewing daily schedules for accuracy and appropriate coverage across the continuum of care. Maintains “Open Shift” list; communicates needs to team, campus wide. Collaborating with Administration in each service line to recruit and schedule qualified personnel for open shifts. Maintaining ongoing communication with nursing leadership and team members regarding schedule updates and staffing needs. Reviewing, approving and tracking PTO requests and other scheduling changes in accordance with organizational guidelines. In collaboration with Human Resources and facility administration, assists in creating and maintaining policies related to scheduling, attendance, and staffing. reviewing and updating policies annually or as needed. Consulting with leadership before approving permanent changes to the master schedule. Serving as a technical resource for the scheduling software, participates in system upgrades, and assisting in the implementation of new modules. Acting as a liaison for team members regarding scheduling software inquiries and usage. Meeting regularly with CKV service line Administrators to maintain strong working relationships and alignment on staffing needs. Following up on call-offs to ensure adequate coverage and proper documentation. Maintaining records of on-call team member availability and ensuring appropriate shift coverage. Monitoring and entering leave codes (e.g., FMLA, STD, LOA, Workers' Compensation) in scheduling software. Providing attendance and staffing updates to service line Administrators and clinical leadership. Processing and reconciling changes in scheduling software from deployment sheets for payroll purposes; maintaining required PPD. Completing payroll for all clinical team members and responding to payroll-related inquiries. Required Skill Set Minimum of three years of experience in a long-term care or healthcare setting. High school diploma required; Associate degree or relevant certification preferred. Prior office management and scheduling experience. Proficiency in web-based scheduling software, Microsoft Excel, Word, and time and attendance systems. Must have excellent communication and interpersonal skills, both in person and over the phone. Ability to manage resources efficiently and support budgetary considerations. Demonstrates fairness, professionalism, and the ability to build positive relationships with team members. Join Our Work Family As a valued team member at Cross Keys Village, you'll enjoy competitive compensation and a comprehensive benefits package, including paid time off, wellness programs, and opportunities for professional growth. Our large and beautiful campus also offers excellent dining options, vibrant community events, and much more to enrich your work experience. If you're ready to bring your organizational skills to a mission-driven community, apply today and become part of the Cross Keys Village family!

Are you highly organized and ready to make a meaningful impact in healthcare scheduling? Join Cross Keys Village - The Brethren Home Community as our Clinical Scheduler and play a vital role in delivering exceptional care to our residents. This position is a full-time hourly role working 37.5 hours per week. Who We Are As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals - and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs. Job Description As the Clinical Scheduler, your scope of responsibilities will include but is not limited to: * Developing and maintaining master and orientation schedules for all new team members within the scheduling software to ensure consistent coverage. * Utilizing scheduling software to create, maintain, and update schedules for nursing team members in the Healthcare Center, Personal Care, and Brookside Memory Care, ensuring compliance with regulatory and organizational guidelines. * Reviewing daily schedules for accuracy and appropriate coverage across the continuum of care. Maintains "Open Shift" list; communicates needs to team, campus wide. * Collaborating with Administration in each service line to recruit and schedule qualified personnel for open shifts. * Maintaining ongoing communication with nursing leadership and team members regarding schedule updates and staffing needs. * Reviewing, approving and tracking PTO requests and other scheduling changes in accordance with organizational guidelines. * In collaboration with Human Resources and facility administration, assists in creating and maintaining policies related to scheduling, attendance, and staffing. reviewing and updating policies annually or as needed. * Consulting with leadership before approving permanent changes to the master schedule. * Serving as a technical resource for the scheduling software, participates in system upgrades, and assisting in the implementation of new modules. * Acting as a liaison for team members regarding scheduling software inquiries and usage. * Meeting regularly with CKV service line Administrators to maintain strong working relationships and alignment on staffing needs. * Following up on call-offs to ensure adequate coverage and proper documentation. * Maintaining records of on-call team member availability and ensuring appropriate shift coverage. * Monitoring and entering leave codes (e.g., FMLA, STD, LOA, Workers' Compensation) in scheduling software. * Providing attendance and staffing updates to service line Administrators and clinical leadership. * Processing and reconciling changes in scheduling software from deployment sheets for payroll purposes; maintaining required PPD. * Completing payroll for all clinical team members and responding to payroll-related inquiries. Required Skill Set * Minimum of three years of experience in a long-term care or healthcare setting. * High school diploma required; Associate degree or relevant certification preferred. * Prior office management and scheduling experience. * Proficiency in web-based scheduling software, Microsoft Excel, Word, and time and attendance systems. * Must have excellent communication and interpersonal skills, both in person and over the phone. * Ability to manage resources efficiently and support budgetary considerations. * Demonstrates fairness, professionalism, and the ability to build positive relationships with team members. Join Our Work Family As a valued team member at Cross Keys Village, you'll enjoy competitive compensation and a comprehensive benefits package, including paid time off, wellness programs, and opportunities for professional growth. Our large and beautiful campus also offers excellent dining options, vibrant community events, and much more to enrich your work experience. If you're ready to bring your organizational skills to a mission-driven community, apply today and become part of the Cross Keys Village family!

Full-Time. Scheduling and pre-registering of patient appointments. Responsible for obtaining pertinent demographic and insurance information from patients and physician offices. Minimum Requirements High school graduate or equivalent. Ability to communicate effectively, cooperatively, and discreetly. Excellent customer service skills, basic computer/keyboard skills, medical terminology preferred, and word processing experience preferred.

Could you be our next Registration Scheduling Specialist at Newtown Square? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: 2PM-7PM Monday & Thursday (No Weekends) Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79118 * Employee Status: Regular * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist at Paoli Hospital? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: Monday-Friday (w/ every other weekend required) [2:30PM-11:00PM] Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 77890 * Employee Status: Regular * Schedule: Full-time * Shift: Evening Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist with Main Line Health? By applying for this position, you can explore ALL Registration Scheduling Specialist opportunities across our Main Line Health locations - including but not limited to: Lankenau Medical Center, Bryn Mawr Hospital, Riddle Hospital, Paoli Hospital, Main Line HealthCare (MLHC) - Concordville, Mirmont Treatment Center, Ellis Preserve, and more. When you apply to this position, you will be considered for openings across multiple sites based on your experience, interests, and operational need. Available Opportunities Across Our Main Line Health Locations: Available shifts: Full-time and Part-time Available schedules: Days, Evenings, Nights Please note: Some locations include weekend shifts based on operational needs Why work as a Registration Scheduling Specialist with Main Line Health? Develop and Grow Your Career! Be one of the many Main Line Health employees who advance their career through our Tuition Reimbursement Program, eligible for up to $6,000 annually based on FTE status/position. Many of our Registration Scheduling Specialists grow into leadership, billing, or clinical roles within the health system. Make an Impact! As one of the first points of contact for new and returning patients, you make the first impression that sets the tone for their entire experience. You'll play an integral role in providing excellent, empathetic customer service by accurately capturing patient data, ensuring a smooth registration or scheduling process, and helping patients understand their services and financial responsibilities. Join the Team! There's a litany of reasons why our registration/scheduling team loves it here, but don't take my word for it. I invite you to check out some of our news, updates, and awards, our multi-year running Great Place to Work certification, and our commitment to diversity, respect, equity, and inclusion (Main Line Health is the top-ranked PA health system in Forbes Magazine's America's Best Employers for Diversity for 2024). Position-Specific Benefits Include: You are eligible for up to 120 hours of paid time off annually (based on FTE status). We also offer several employee discounts to various activities, services, and vendors, as well as free employee parking at all Main Line Health locations. Experience: Required: * 2+ years of customer service experience. * Excellent customer service and computer skills. Preferred: * Minimum of 2 years of registration experience in a medical setting. * Knowledge of medical terminology. * Knowledge of insurance and third-party reimbursement. Education: * High school diploma or GED required. Apply today! Your application will be reviewed, and if selected, you'll be contacted for a one-way video interview or a direct phone screen with a recruiter. Thank you for your time and interest in Main Line Health! Additional Information * Requisition ID: 250000HE * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Pay Range: $18.01 - $27.91 * Job Grade: 205

Could you be our next Registration Scheduling Specialist at MLHC - Concordville? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: 8AM-12PM, Tuesday-Saturday Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79133 * Employee Status: Regular * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

**_Trinity Health Mid-Atlantic, is looking for an experienced Radiology Scheduling Specialist to join our Patient Access team!_** **Employment Type:** Full Time **Shift:** 40hrs/wk, days **M-F, shift will depend on department needs.** **:** + Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. + Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. + Begins the overall patient experience & initiate the billing process for any services provided by the hospital. **Minimum Qualifications** + High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. + National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. + Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems. **Additional Qualifications (nice to have)** + Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting. + Experience in complex facility based ancillary testing across multiple facilities/states. + Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures. **We offer a competitive salary and comprehensive benefits including:** + Medical, Dental, & Vision Coverage + DailyPay + Retirement Savings Program + Paid Time Off + Tuition Reimbursement + Free Parking + And more! **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Trinity Health Mid-Atlantic, is looking for an experienced Radiology Scheduling Specialist to join our Patient Access team! Employment Type: Full Time Shift: 40hrs/wk, days M-F, shift will depend on department needs. : * Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. * Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. * Begins the overall patient experience & initiate the billing process for any services provided by the hospital. Minimum Qualifications * High School Diploma or equivalent. Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. * National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. * Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems. Additional Qualifications (nice to have) * Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting. * Experience in complex facility based ancillary testing across multiple facilities/states. * Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures. We offer a competitive salary and comprehensive benefits including: * Medical, Dental, & Vision Coverage * DailyPay * Retirement Savings Program * Paid Time Off * Tuition Reimbursement * Free Parking * And more! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.