Specialist jobs at State of Arizona - 25 jobs

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA Call Center Specialist Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: * These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. * In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: * Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program * Provide thorough and comprehensive assistance for general program inquiries * Accurately document account interactions and maintain detailed records * Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary * Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: * Customer service principles and practices * Proficient understanding of call center technology and software * Applicants must have experience with high volume customer service. Skills in: * Utilizing critical thinking skills and logical reasoning to gather pertinent information * Strong organizational skills with attention to detail * Exceptional verbal and written communication * Active listening and problem-solving * Multi-task and prioritize responsibilities in a fast-paced environment * Proficiency in documentation and record-keeping * Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: * Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy * Work independently * Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines * Communicate and engage with others in a considerate and respectful manner. * Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly * Capability to collaborate with team members and efficiently make direct calls to appropriate personnel * Identify and escalate notable concerns or issues * Occasionally participate in special projects and initiatives Selective Preference(s): * Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: * Affordable medical, dental, life, and short-term disability insurance plans * Top-ranked retirement and long-term disability plans * Ten paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Sick time accrued at 3.70 hours bi-weekly * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Deferred compensation plan * Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.

Under supervision, performs work in a structured environment to monitor and coordinate traffic operations. Works with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities to monitor and manage traffic conditions and assist with management of traffic incidents. This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety. 1. Monitor ADOT cameras to provide information updates to Operational Communications, Duty Office, State Troopers, and the chain-of-command. 2. Coordinates emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions. 3. Monitors the DPS computer aided dispatch (CAD) system to provide updates on incident locations, details, and activities. 4. Provides instruction and coordination of Traffic Incident Management protocols and curricula. 5. Use the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions. KNOWLDEDGE OF: 1. police methods, practices, and procedures. 2. DPS rules and regulations. 3. Traffic Incident Management protocols and procedures. 4. general instruction, classroom management, adult learning, and authentic learning assessment. SKILL IN: 1. the operation and use of the Department's current CAD system. and electronic incident/citation/reporting software. 2. the use of Microsoft Word, Excel, PowerPoint, and Teams. 3. coordinating complex traffic incident responses. 4. writing detailed reports and after-action reviews/briefs. 5. teaching/instructing public safety and/or highway safety courses/classes. ABILITY TO : 1. effectively coordinate complex dynamic traffic incidents and collisions. 2. work in a multi-agency environment. 3. prepare clear, accurate, and grammatically correct written reports. 4. analyze situations or information and adopt quick, effective, and reasonable courses of action. 5. maintain composure and work effectively under highly stressful conditions. 6. treat persons with courtesy and respect while performing the Department's mission. 7. read and understand complex written information. 8. observe and recollect details. 9. work independently. 10. establish and maintain cooperative working relationships with those contacted in the course of work. 11. work any hours including weekends, holidays, rotating shifts, call-outs and overtime. 12. perform basic mathematic and statistical calculations. 13. communicate clearly and concisely, both orally and in writing. 14. operate a computer to input and retrieve information. Three years of law enforcement experience as an Arizona POST certified peace officer or a police communications dispatcher. Must have and maintain a valid Arizona driver license. WORKING CONDITIONS: Office setting. Availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis. FLSA STATUS: NON-EXEMPT Must pass a background investigation.

The Arizona Department of Public Safety is seeking motivated individuals in the Kingman area for our Field Operations Specialist positions who work under general supervision, performing and coordinating a variety of tasks, functions, and projects assisting law enforcement personnel and public safety operations. Performs related duties as required. This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety. Application period may close without notice. 1. Performs a variety of assignments of a support, administrative, or technical nature based on the needs of an assigned area. 2. Performs research, prepares reports, and develops and provides instruction on assigned topics. 3. Performs technical assignments and functions, such as operation of unmanned aerial systems, evidence collection, blood draws, impairment investigations, collision investigations, and highway safety operations. 4. Obtains and maintains specialty certifications, such as Drug Recognition Expert, Firearms Instructor, etc. 5. Assists the public with first-on-scene aid (e.g., traffic control, fire control, motorist assistance). 6. Supervises trainees, pre-hires, and interns. 7. Assists troopers as directed with emergency and routine duties. 8. Performs special projects or assignments as directed. Knowledge of: * police methods, practices, and procedures. * department policies, manuals, procedures, rules, and regulations. * department recruiting methods and programs. * knowledge of Arizona revised statutes. * police operations and specialty skillsets/certifications. * incident management protocols and procedures. * instructional methods and training practices. * report writing. * courtroom procedures. * evidence collection and management practices. Skill in: * the use and maintenance of police and emergency equipment. * the use of personal protective equipment. * the use of criminal justice information systems. * the use of computer software programs. * writing detailed reports and written communication. * coordinating complex incident response. * verbal communication and public presentations. Ability to: * work independently and as part of a team. * establish and maintain effective working relationships with those contacted during the assignment. * communicate orally and in writing to present information logically and clearly. * understand written and verbal instructions to complete assigned tasks accurately. * exercise sound judgment in safeguarding confidential or sensitive information. * read, comprehend, and interpret written materials of simple to moderate complexity. * work with interruptions. * adapt to changing priorities. * organize, prioritize, and perform multiple tasks. * work within stringent deadlines to complete work assignments. * effectively communicate orally and in writing. * evaluate information, make decisions, and take appropriate action. Requires five (5) years of experience as a police officer, or five (5) years of experience in a similar job/assignment with experience in traffic safety and highway/roadway operations. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: * May be required to work irregular work hours, nights and weekends, and respond to callouts. * Ability to lift heavy objects (up to 75 pounds). * Ability to work outdoors in all types of weather conditions. * Ability to travel extensively throughout the State. * Ability to bend, stretch, stoop, reach, and climb (stairs and ladders). * Drive for long periods of time. * May be exposed to dangerous/hazardous chemicals. ADDITIONAL REQUIREMENTS: Must obtain ACJIS Terminal Operator Certification within six months of hire or promotion and maintain certification throughout the course of this assignment. Must have and maintain a valid Arizona driver license by employment date.

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ELEMENTARY AND SECONDARY EDUCATION ACT (ESEA) CONSOLIDATED EDUCATION PROGRAM SPECIALIST Phoenix Location Posting Details: Salary: $70,000 - $71,500 Grade: 21 Closing Date: Open until filled Job Summary: * This position will engage in leadership, coaching, and support for the implementation and evaluation of grant programs within the Elementary and Secondary Education Act (ESEA). This includes a high degree of collaboration with Local Education Agencies (LEAs) as well as other ADE programs areas to design, develop and support academic programming around the state which supports federal programs. * This position is a leadership position which coaches LEAs to build capacity in building effective ESEA Programs. This position requires a high degree of knowledge in grants as well as school leadership with program monitoring and evaluation. * This position also requires a diverse and broad understanding of all ESEA programs and associated programs like McKinney-Vento and Equitable Services. This position will also serve in special leadership and point of contact roles as assigned, and may serve as the state point of contact for any ESEA program, such as: o 21St CCLC o Foster Care o Homeless o Equitable Services o Monitoring o Comparability o Professional Development o Rural Schools o Expanding and closing schools * Occasional in-state and rare out-of-state travel is required for this position. The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with ability and willingness to work in-office up to five days per week as business needs necessitate. Job Duties: * Engage in comprehensive and collaborative performance management. Including but not limited to: Grant approvals, management, compliance and program monitoring activities for grants assigned to Elementary and Secondary Education Act (ESEA) Consolidated Application, as well as other grant applications and planning tools such as: Title I-A, Title I-D, Subpart 2, Title II-A, Title III, RLIS, Title IV-A, Title V-B, McKinney-Vento * Collaborate with Local Education Agencies to ensure effectiveness with LEA-level planning tools and grants applications * Review planning tools and grant applications to ensure grantees are developing and implementing a compliant and effective program that is accessing and expending fiscal resources to provide equitable access to a high-quality education for all students * Review grant applications to ensure grant funds are appropriately budgeted and expended in accordance with grant program requirements, as well as state and federal law * Lead and participate in monitoring programs for compliance and effectiveness with the direction of the Director and Deputy Associate Superintendent * Prepare and complete administrative and monitoring reports as well as provide grantees with guidance on state and federal budgeting and funding compliance in accordance with the Uniform System of Financial Records (USFR), Education Department General Administrative Regulations (EDGAR), and OMB Uniform Grant Guidance (UGG) while providing exemplary customer service * Develop and provide differentiated professional learning opportunities, coaching, modeling, and technical assistance through face-to-face and virtual methods in collaboration with unit leadership, personnel, other ADE program areas, and/or external partners * Engage in a high degree of collaboration with ADE program areas to improve processes, procedures, communication, and services to the field and align internal processes with grants, specifically in state and federal budgeting and funding compliance * Serving as a point of contact with local, state, or national committees as approved by the Deputy Associate Superintendent * Work alongside the Director and Deputy Associate Superintendent to develop, refine, and evaluate programs * Serve at the director's direction in coordination with the Deputy Associate on projects and programs as the unit and agency determine Knowledge, Skills & Abilities (KSAs): Knowledge in: * Elementary and Secondary Education Act (ESEA), Arizona Revised Statutes, and State Board of Education rules governing public education * School leadership and District leadership with building effective federal programs which achieve student success * Methods and instructional strategies that strengthen the academic program of a school and LEA, and help provide an accelerated and enriched curriculum and a well-rounded education * State and federal budgeting and compliance procedures State and federal budgeting and compliance procedures * The Uniform System of Financial Records (USFR), Education Department General Administrative Regulations (EDGAR), and OMB Uniform Grant Guidance (UGG) * Knowledge of and/or experience working in or managing one or more of the following programs: Title I, Title II, Title III, RLIs, Title I-D, or Title IV-A, Title IV-B, and McKinney-Vento programs * Methods of professional learning for strengthening fiscal accountability practices, allocations and compliance * Program evaluation techniques to meet the needs of at-risk students and strategies to strengthen school programs to provide an equitable and well-rounded education for all students * Methods and instructional strategies that strengthen the academic program of a school and LEA, and help provide an accelerated and enriched curriculum and a well-rounded education * Goals, objectives, and functions of programs served * A Bachelor's degree in Education or Public Administration or related field, or equivalent experience to substitute for the degree, is required. Skills in: * Applying systems thinking * Problem solving techniques, to include root-cause analysis * Providing differentiated technical assistance and support * Plan development, implementation, and evaluation * Creating and providing highly effective professional learning using a variety of delivery methods to a variety of audiences * Communicating effectively with educators, administrators, and the public * Budget and resource allocation * Budgeting and finance practices * Analysis, interpretation, and communication of data * Exemplary customer service and communication * Work and collaborate in teams * Program/project workload prioritizing, organization practices, and workflow efficiency * Reviewing grant applications for the required criteria, providing high leverage feedback on programs and grants, approve grant applications * Competence in performing day-to-day activities using Microsoft products, Adobe products, and other computing products as determined Ability to: * Adapt to changes in compliance regulations and federal law professionally and quickly * Absorb, synthesize, interpret, and apply highly technical, specialized knowledge of funding and financial compliance in all entitlement funding programs * Partner with stakeholders to provide guidance, training, and support * Guide and support grantees in designing, implementing, and evaluating effective and compliant programs * Absorb highly technical, specialized knowledge related to the ESEA Consolidated Grant Application and other federal, state, and local programs * Coach district leaders in program effectiveness * Establish and maintain effective working relationships * Work independently and/or collaboratively in large or small groups as necessary * Communicate clearly and concisely with audiences with differing knowledge and expertise when conveying ideas, suggestions, and proposals * Manage multiple ongoing projects and programs to meet urgent/critical deadlines * Maintain a professional demeanor in daily duties and while representing the agency when working with internal and external partners/stakeholders * Gather and disaggregate data to make data-driven decisions and or use data provided to make recommendations * Assist with programs and projects at agency discretion and need * Manage, lead, and coach a portfolio of diverse Local Education Agencies (LEAs) across multiple program areas and grant funds Selective Preference(s): Preference will be given to those applicants who have experience with: * Title programs * Rural schools * Equitable Services * Foster Care Education * McKinney-Vento Homeless Assistance Act Pre-Employment Requirements: * Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: * Affordable medical, dental, life, and short-term disability insurance plans * Top-ranked retirement and long-term disability plans * Ten paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Sick time accrued at 3.70 hours bi-weekly * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Deferred compensation plan * Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness. WORKFORCE PROGRAM SPECIALIST (INDUSTRIAL PROGRAM SPECIALIST) Job Location: Address: Arizona State Prison Complex - Eyman Arizona Correctional Industries (ACI) 4374 East Butte Avenue Florence, Arizona 85132 *************************** Posting Details: Salary: $45,786.00 * Night, Graveyard, or 3rd Shift* Grade: 17 Open Until Filled Job Summary: Do you prefer night, graveyard, or 3rd shift work? Make your law enforcement, correctional, military, or security experience work for you. This rewarding career opportunity is waiting for you. Apply today! The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production in a manufacturing setting, maintaining security, and fostering a safe and efficient work environment. For further information about the Arizona Correctional Industries, visit: ******************* Job Duties: * Supervises workforce participants and community-based work crews at ACI work sites * Maintains the safety and security of participants and work crews through site, vehicle, pat, and stripte searches * Conducts continuous observations and accountability headcounts * Oversees production activities and workforce conduct in manufacturing centers * Coordinates with the designated Regional Operations and Workforce Development Managers to align workforce efforts with production schedules and operational needs * Reviews work output, provides coaching, and administers performance evaluations and discipline when necessary * Maintains safe, orderly, and productive work sites and supervises civilian work crew leaders where applicable * Ensures timely completion and submission of reports related to incidents, work performance, and operational issues * Assists participants in gaining industry-recognized credentials and accessing apprenticeship programs * Monitors contractors for compliance with ACI contract obligations * Partners with ACI's Training and Education Manager to help participants secure post-release employment * Drives / operates State vehicles to transport participants, attend to worksite needs, or on State business * Performs other duties appropriate to the assignment Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency laws, rules, regulations, policies, and procedures relevant to the assignment * Principles and practices of inmate management and supervision * Problem-solving and conflict resolution techniques * Inventory controls * Search techniques Skill in: * Applying laws, rules, regulations, policies, and procedures * Written and verbal communication * Establishing and maintaining interpersonal relationships * Problem-solving, conflict resolution, and decision-making * Inventory control and search techniques * Attention to detail * Prioritization and time management * Leadership and supervision Ability to: * Lift/Cary approximately 20 lbs. * Push/Pull approximately 20 lbs. * Walk/Run approximately .25 miles * Establish and maintain security, order, and discipline measures * Work with and supervise inmates * Maintain security and control of tools, equipment, and confidential information * Diplomatically and tactfully respond to issues * Establish and maintain professional working relationships with employees and inmates * Administer work evaluations and work production reviews * Evaluate documentation for accuracy and completeness * Conduct various types of searches * Work independently with minimal supervision, make sound decisions * Adhere to and enforce ADCRR's policies and procedures * Provide clear and concise instructions to inmate workers * Safely transport inmates between the facility and work location Selective Preference(s): * Commercial Driver's License (CDL) with passenger endorsement * Two (2) years of experience as a Correctional Officer, or professional experience in correctional services or the criminal justice field. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation and a drug test. Requires a valid Commercial Driver's License (CDL) with passenger endorsement within 90 days in the event there is a rotation and/or operational need that requires transporting inmates. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees: * Vacation and sick days with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options * Exceptional retirement program * Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program * An incentivized commuter club and public transportation subsidy program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. WIC Vendor Training Coordinator Job Location: Address: 150 N 18th Ave, Phoenix, AZ 85007 This Posting is for Current Internal ADHS Applicants ONLY. Posting Details: Salary: $57,200 Grade: 21 * Hybrid* Job Summary: This Posting is for Current Internal ADHS Applicants ONLY. The position, under the direction of the WIC Vendor Manager, coordinates vendor training, assists the retail grocer authorization processing of executed contracts; is responsible for the effective operations; coordinates and travels to conduct initial retailer on-site visits and point of sale certifications of vendors throughout Arizona. The position will also be responsible for their content areas of the annual WIC State Plan. They will assist in all areas of the vendor authorization process as needed and coordinate with other WIC teams. Job Duties: Assist in the retail grocer program authorization processing to include, but not limited to: mailing of application package to interested retailers; tracking of all returned applications; verification of the Supplemental Nutrition Assistance Program (SNAP) authorization status through the Store Tracking and Redemption System (STARS) automation system; screening for incomplete information; evaluate competitive price data; Coordinate travel to and conduct on-site evaluations and point of sale certifications of applicants throughout the state for compliance with program's minimum stock requirements, sanitation, and eWIC readiness; coordinate contract execution; assemble and mail-out approved vendor packets; coordinate applicant denial notifications with Program Integrity Manager; Prepare documents for retailer applicant appeals, as needed; develops, coordinate and manage the printing of enrollment materials and forms; facilitate changes to the vendor application and evaluation process to include the option of online shopping. Facilitates data entry and quality control of vendor information into the HANDS computer system; maintain integrity of vendor records and contract files. Interprets documents submitted by vendor applicants to determine vendor authorization approval in consultation with the WIC Vendor manager. Conducts on-going analysis and design for system improvement and develop processes to adapt to emerging technology to allow the vendor authorization process to become more electronic based rather than paper based as regulations and statues allow. This includes assisting in Joint Application Development sessions, cooperates in review of business requirement documents, conducts testing, and updates standard works as needed. Conduct UPC collection in stores during designated periods and provide assistance and back up to the vendor authorization specialist. Represents the Arizona WIC program when providing technical assistance to retailer representatives throughout Arizona as well as HANDS Consortium Partners. Develops WIC policies and procedures that include EBT regulations as well as updated HANDS and vendor Web functionality regarding the WIC retailer authorization and prepares assigned chapters of the annual WIC State Plan. Adjusts all training materials to ensure it incorporates new policies, foods, and regulations, incorporating adult learning principles to make trainings engaging. Takes the lead on drafting and finalizing vendor alerts. Other duties as assigned as related to the position Knowledge, Skills & Abilities (KSAs): Knowledge of: * Retail grocery operations, WIC federal regulations, objectives, standards and guidelines as they pertain to program operations and activities. * Principles and practices of administration. * Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. * Adult learning theory and principles Skill in: * Good analytical skills. * Excellent oral and written communication skills. * Excellent computer skills in Microsoft office products and Google Suite. * Familiar with mapping of locations. * Examining intricate legal and financial documents. * Good interpersonal skills. * Problem solving skills. * Planning activities. * Excellent presentation skills Ability to: * Read and interpret WIC regulations so that they can meet their job responsibilities. * Develop and follow procedures. * Review and design effective plans for program improvement in line with federal and program guidelines. * Establish and maintain effective working relationships with staff, vendors and others to effectively manage communications distribute information and ensure comprehension of materials and other information provided. * Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. Selective Preference(s): Experience in WIC or retail grocery system to include two years of applying and interpreting federal or state regulations and program/business operations. Pre-Employment Requirements: This Posting is for Current Internal ADHS Applicants ONLY. Driver's License If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: − Affordable medical and dental insurance plans − Paid vacation and sick time − Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). − 10 paid holidays per year − Wellness program and plans − Life insurance − Short/long-term disability insurance − Defined retirement plan − Award winning Infant at Work program − Credit union membership − Transit subsidy − ADHS Student Assistance Pilot Program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Advocacy Program Specialist Division of Behavioral Health & Housing (DBHH) Job Location: Address: 150 N. 18th Ave, Phoenix, AZ 85007 Posting Details: Must reside in Arizona. Salary: $49,000 - $51,000 Grade: 19 FLSA Status: Non-Exempt Closing Date: Open Until Filled This position requires in-state travel in the Phoenix Metropolitan area up to approximately 50% of the time. Candidate may be eligible for remote work based in the Phoenix Metropolitan area. Job Summary: A career in public service awaits you. COME JOIN OUR TEAM! A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities. What You'll Do: This position will be responsible for the delivery of Special Assistance to individuals with a serious mental illness (SMI) determination with an identified need (as defined by A.A.C. R9-21-104) in the Phoenix Metropolitan area with activities that include: (1) education regarding an individual's rights, (2) advocate on behalf of clients, (3) assist clients in protecting their rights and obtaining needed services and (4) actively participate in the grievance and appeals process as necessary. This position also provides education, advocacy and support to the community as needed and as assigned. This position requires in-state travel in the Phoenix Metropolitan area up to approximately 50% of the time. Candidate may be eligible for remote work based in the Phoenix Metropolitan area. Major duties and responsibilities include but are not limited to: * Provide intensive advocacy by representing individuals with an SMI determination and identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes. Conduct meetings via telephone, video conference and in person as deemed necessary and follow the approved documentation protocol. * Provide information, technical assistance and facilitate the resolution of issues with the Regional Behavioral Health Agreements (RBHA) and care providers to meet the needs of the clients. * Promote client rights and protection through outreach, the distribution of educational materials and facilitation of group education in the community. * Immediate representation to all newly assigned special assistance members, including but not limited to, initial outreach welcoming clients to OHR, explaining the role and preparing the advocacy chart. * Provide advocacy and guidance to the community about SMI grievances and appeals and service & discharge planning. * Completes weekly/monthly activity reports and database (case list) entries in a timely manner. Knowledge, Skills & Abilities (KSAs): Knowledge: * Basic structure and operation of the behavioral Health system service and discharge planning processes; consumer rights * SMI grievance and administrative appeal processes, rules, statutes and regulations that define the standards of care applicable to the behavioral health system * Understanding of all applicable regulations, policies and procedures * Practical application of working with stakeholders and clients including their natural and formal supports - Intermediate knowledge of Microsoft products * Understanding of HIPAA * Understanding of the Arizona Administrative Code R9-21 Skills: * Negotiation skills including but not limited to collaborative communication * Strong interpersonal skills with people of diverse cultures and socioeconomic backgrounds and those in crisis * Effective written communication skills, including writing of reports and professional correspondence * Time management and attention to detail * Oral and written case preparation and presentation c Proficient at review and interpretation of policy, law and designated record sets Abilities: * Communicate professionally, both orally and in writing with clients and their RBHA provider to facilitate resolution or presenting issues * Effectively educate on how to navigate the behavioral health system, up to and including how to access services and exercise the SMI rights * Organize and prioritize multiple tasks and to re-prioritize as necessary * Conduct client meetings by telephone, video conference or in person as guided by standard of work and immediate supervisor * Research, comprehend and recite the Arizona Administrative Code R9-21 to enforce the SMI rights Qualifications: Minimum: * Two years of experience in Arizona's public behavioral health field and one year of experience in the provision of advocacy. Preferred: * Bachelor's degree in psychology, sociology, social work, public health, law or similar field. Pre-Employment Requirements: * Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. * Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: * 10 paid holidays per year * Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. * Other Leaves - Bereavement, civic duty, and military. * A top-ranked retirement program with lifetime pension benefits * A robust and affordable insurance plan, including medical, dental, life, and disability insurance * Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) * RideShare and Public Transit Subsidy * A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program * Administered through the Arizona State Retirement System (ASRS) * Defined benefit plan that provides for life-long income upon retirement. * Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. * Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program * Voluntary participation. * Program administered through Nationwide. * Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing ********************. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness. WORKFORCE PROGRAM SPECIALIST (INDUSTRIAL PROGRAM SPECIALIST) Job Location: Address: Arizona State Prison Complex - Eyman Arizona Correctional Industries (ACI) 4374 East Butte Avenue Florence, Arizona 85132 *************************** Posting Details: Salary: $45,786.00 * Night, Graveyard, or 3rd Shift* Grade: 17 Open Until Filled Job Summary: Do you prefer night, graveyard, or 3rd shift work? Make your law enforcement, correctional, military, or security experience work for you. This rewarding career opportunity is waiting for you. Apply today! The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production in a manufacturing setting, maintaining security, and fostering a safe and efficient work environment. For further information about the Arizona Correctional Industries, visit: ******************* Job Duties: * Supervises workforce participants and community-based work crews at ACI work sites * Maintains the safety and security of participants and work crews through site, vehicle, pat, and stripte searches * Conducts continuous observations and accountability headcounts * Oversees production activities and workforce conduct in manufacturing centers * Coordinates with the designated Regional Operations and Workforce Development Managers to align workforce efforts with production schedules and operational needs * Reviews work output, provides coaching, and administers performance evaluations and discipline when necessary * Maintains safe, orderly, and productive work sites and supervises civilian work crew leaders where applicable * Ensures timely completion and submission of reports related to incidents, work performance, and operational issues * Assists participants in gaining industry-recognized credentials and accessing apprenticeship programs * Monitors contractors for compliance with ACI contract obligations * Partners with ACI's Training and Education Manager to help participants secure post-release employment * Drives / operates State vehicles to transport participants, attend to worksite needs, or on State business * Performs other duties appropriate to the assignment Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency laws, rules, regulations, policies, and procedures relevant to the assignment * Principles and practices of inmate management and supervision * Problem-solving and conflict resolution techniques * Inventory controls * Search techniques Skill in: * Applying laws, rules, regulations, policies, and procedures * Written and verbal communication * Establishing and maintaining interpersonal relationships * Problem-solving, conflict resolution, and decision-making * Inventory control and search techniques * Attention to detail * Prioritization and time management * Leadership and supervision Ability to: * Lift/Cary approximately 20 lbs. * Push/Pull approximately 20 lbs. * Walk/Run approximately .25 miles * Establish and maintain security, order, and discipline measures * Work with and supervise inmates * Maintain security and control of tools, equipment, and confidential information * Diplomatically and tactfully respond to issues * Establish and maintain professional working relationships with employees and inmates * Administer work evaluations and work production reviews * Evaluate documentation for accuracy and completeness * Conduct various types of searches * Work independently with minimal supervision, make sound decisions * Adhere to and enforce ADCRR's policies and procedures * Provide clear and concise instructions to inmate workers * Safely transport inmates between the facility and work location Selective Preference(s): * Commercial Driver's License (CDL) with passenger endorsement * Two (2) years of experience as a Correctional Officer, or professional experience in correctional services or the criminal justice field. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation and a drug test. Requires a valid Commercial Driver's License (CDL) with passenger endorsement within 90 days in the event there is a rotation and/or operational need that requires transporting inmates. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees: * Vacation and sick days with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options * Exceptional retirement program * Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program * An incentivized commuter club and public transportation subsidy program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness. WORKFORCE PROGRAM SPECIALIST (INDUSTRIAL PROGRAM SPECIALIST) Job Location: Address: Arizona State Prison Complex - Eyman Arizona Correctional Industries (ACI) 4374 East Butte Avenue Florence, Arizona 85132 *************************** Posting Details: Salary: $45,786.00 * Night, Graveyard, or 3rd Shift* Grade: 17 Open Until Filled Job Summary: Do you prefer night, graveyard, or 3rd shift work? Make your law enforcement, correctional, military, or security experience work for you. This rewarding career opportunity is waiting for you. Apply today! The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production in a manufacturing setting, maintaining security, and fostering a safe and efficient work environment. For further information about the Arizona Correctional Industries, visit: ******************* Job Duties: * Supervises workforce participants and community-based work crews at ACI work sites * Maintains the safety and security of participants and work crews through site, vehicle, pat, and stripte searches * Conducts continuous observations and accountability headcounts * Oversees production activities and workforce conduct in manufacturing centers * Coordinates with the designated Regional Operations and Workforce Development Managers to align workforce efforts with production schedules and operational needs * Reviews work output, provides coaching, and administers performance evaluations and discipline when necessary * Maintains safe, orderly, and productive work sites and supervises civilian work crew leaders where applicable * Ensures timely completion and submission of reports related to incidents, work performance, and operational issues * Assists participants in gaining industry-recognized credentials and accessing apprenticeship programs * Monitors contractors for compliance with ACI contract obligations * Partners with ACI's Training and Education Manager to help participants secure post-release employment * Drives / operates State vehicles to transport participants, attend to worksite needs, or on State business * Performs other duties appropriate to the assignment Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency laws, rules, regulations, policies, and procedures relevant to the assignment * Principles and practices of inmate management and supervision * Problem-solving and conflict resolution techniques * Inventory controls * Search techniques Skill in: * Applying laws, rules, regulations, policies, and procedures * Written and verbal communication * Establishing and maintaining interpersonal relationships * Problem-solving, conflict resolution, and decision-making * Inventory control and search techniques * Attention to detail * Prioritization and time management * Leadership and supervision Ability to: * Lift/Cary approximately 20 lbs. * Push/Pull approximately 20 lbs. * Walk/Run approximately .25 miles * Establish and maintain security, order, and discipline measures * Work with and supervise inmates * Maintain security and control of tools, equipment, and confidential information * Diplomatically and tactfully respond to issues * Establish and maintain professional working relationships with employees and inmates * Administer work evaluations and work production reviews * Evaluate documentation for accuracy and completeness * Conduct various types of searches * Work independently with minimal supervision, make sound decisions * Adhere to and enforce ADCRR's policies and procedures * Provide clear and concise instructions to inmate workers * Safely transport inmates between the facility and work location Selective Preference(s): * Commercial Driver's License (CDL) with passenger endorsement * Two (2) years of experience as a Correctional Officer, or professional experience in correctional services or the criminal justice field. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation and a drug test. Requires a valid Commercial Driver's License (CDL) with passenger endorsement within 90 days in the event there is a rotation and/or operational need that requires transporting inmates. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees: * Vacation and sick days with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options * Exceptional retirement program * Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program * An incentivized commuter club and public transportation subsidy program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness. WORKFORCE PROGRAM SPECIALIST (INDUSTRIAL PROGRAM SPECIALIST) Job Location: Address: Arizona State Prison Complex - Perryville Arizona Correctional Industries (ACI) 2105 North Citrus Road Goodyear, AZ 85395 *************************** Posting Details: Salary: $45,786.00 Grade: 17 Open Until Filled Job Summary: Make your law enforcement, correctional, military, or security experience work for you. Are you seeking a new and rewarding career opportunity? Don't wait, apply now! The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production in a manufacturing setting, maintaining security, and fostering a safe and efficient work environment. For further information about the Arizona Correctional Industries, visit: ******************* Job Duties: * Supervises workforce participants and community-based work crews at ACI work sites * Maintains the safety and security of participants and work crews through site, vehicle, pat, and stripte searches * Conducts continuous observations and accountability headcounts * Oversees production activities and workforce conduct in manufacturing centers * Coordinates with the designated Regional Operations and Workforce Development Managers to align workforce efforts with production schedules and operational needs * Reviews work output, provides coaching, and administers performance evaluations and discipline when necessary * Maintains safe, orderly, and productive worksites and supervises civilian work crew leaders where applicable * Ensures timely completion and submission of reports related to incidents, work performance, and operational issues * Assists participants in gaining industry-recognized credentials and accessing apprenticeship programs * Monitors contractors for compliance with ACI contract obligations * Partners with ACI's Training and Education Manager to help participants secure post-release employment * Drives / operates State vehicles to transport participants, attend to worksite needs, or on State business * Performs other duties appropriate to the assignment Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency laws, rules, regulations, policies, and procedures relevant to the assignment * Principles and practices of inmate management and supervision * Problem-solving and conflict resolution techniques * Inventory controls * Search techniques Skill in: * Applying laws, rules, regulations, policies, and procedures * Written and verbal communication * Establishing and maintaining interpersonal relationships * Problem-solving, conflict resolution, and decision-making * Inventory control and search techniques * Attention to detail * Prioritization and time management * Leadership and supervision Ability to: * Lift/Cary approximately 20 lbs. * Push/Pull approximately 20 lbs. * Walk/Run approximately .25 miles * Establish and maintain security, order, and discipline measures * Work with and supervise inmates * Maintain security and control of tools, equipment, and confidential information * Diplomatically and tactfully respond to issues * Establish and maintain professional working relationships with employees and inmates * Administer work evaluations and work production reviews * Evaluate documentation for accuracy and completeness * Conduct various types of searches * Work independently with minimal supervision, make sound decisions * Adhere to and enforce ADCRR's policies and procedures * Provide clear and concise instructions to inmate workers * Safely transport inmates between the facility and work location Selective Preference(s): * Commercial Driver's License (CDL) with passenger endorsement * Two (2) years of experience as a Correctional Officer, or professional experience in correctional services or the criminal justice field. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation and a drug test. Requires a valid Commercial Driver's License (CDL) with passenger endorsement within 90 days in the event there is a rotation and/or operational need that requires transporting inmates Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees: * Vacation and sick days with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options * Exceptional retirement program * Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program * An incentivized commuter club and public transportation subsidy program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness. WORKFORCE PROGRAM SPECIALIST (INDUSTRIAL PROGRAM SPECIALIST) Job Location: Address: Arizona State Prison Complex - Eyman Arizona Correctional Industries (ACI) 4374 East Butte Avenue Florence, Arizona 85132 *************************** Posting Details: Salary: $45,786.00 * Night, Graveyard, or 3rd Shift* Grade: 17 Open Until Filled Job Summary: Do you prefer night, graveyard, or 3rd shift work? Make your law enforcement, correctional, military, or security experience work for you. This rewarding career opportunity is waiting for you. Apply today! The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production in a manufacturing setting, maintaining security, and fostering a safe and efficient work environment. For further information about the Arizona Correctional Industries, visit: ******************* Job Duties: * Supervises workforce participants and community-based work crews at ACI work sites * Maintains the safety and security of participants and work crews through site, vehicle, pat, and stripte searches * Conducts continuous observations and accountability headcounts * Oversees production activities and workforce conduct in manufacturing centers * Coordinates with the designated Regional Operations and Workforce Development Managers to align workforce efforts with production schedules and operational needs * Reviews work output, provides coaching, and administers performance evaluations and discipline when necessary * Maintains safe, orderly, and productive work sites and supervises civilian work crew leaders where applicable * Ensures timely completion and submission of reports related to incidents, work performance, and operational issues * Assists participants in gaining industry-recognized credentials and accessing apprenticeship programs * Monitors contractors for compliance with ACI contract obligations * Partners with ACI's Training and Education Manager to help participants secure post-release employment * Drives / operates State vehicles to transport participants, attend to worksite needs, or on State business * Performs other duties appropriate to the assignment Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency laws, rules, regulations, policies, and procedures relevant to the assignment * Principles and practices of inmate management and supervision * Problem-solving and conflict resolution techniques * Inventory controls * Search techniques Skill in: * Applying laws, rules, regulations, policies, and procedures * Written and verbal communication * Establishing and maintaining interpersonal relationships * Problem-solving, conflict resolution, and decision-making * Inventory control and search techniques * Attention to detail * Prioritization and time management * Leadership and supervision Ability to: * Lift/Cary approximately 20 lbs. * Push/Pull approximately 20 lbs. * Walk/Run approximately .25 miles * Establish and maintain security, order, and discipline measures * Work with and supervise inmates * Maintain security and control of tools, equipment, and confidential information * Diplomatically and tactfully respond to issues * Establish and maintain professional working relationships with employees and inmates * Administer work evaluations and work production reviews * Evaluate documentation for accuracy and completeness * Conduct various types of searches * Work independently with minimal supervision, make sound decisions * Adhere to and enforce ADCRR's policies and procedures * Provide clear and concise instructions to inmate workers * Safely transport inmates between the facility and work location Selective Preference(s): * Commercial Driver's License (CDL) with passenger endorsement * Two (2) years of experience as a Correctional Officer, or professional experience in correctional services or the criminal justice field. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation and a drug test. Requires a valid Commercial Driver's License (CDL) with passenger endorsement within 90 days in the event there is a rotation and/or operational need that requires transporting inmates. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees: * Vacation and sick days with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options * Exceptional retirement program * Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program * An incentivized commuter club and public transportation subsidy program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM Honoring the contributions and sacrifices of Arizona's public safety employees by providing outstanding service to those who protect and govern our state. RETIREMENT SPECIALIST SUPERVISOR Phoenix, AZ 85016 Posting Details: Salary: $47,564 - $77,500 Grade: 22 Closing Date: January 26, 2026 Job Summary: Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona's public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona's community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit ************* to learn more about our agency. JOB SUMMARY: The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist Supervisor. The Retired Members Retirement Specialist Supervisor, under the direction of the Retired Members Manager, is responsible for the timely coordination, assignment and verification of all health insurance premiums, insurance subsidy, and retirement benefits as it relates to pension payroll. In addition, this position is responsible for the verification and processing of all cancer claims as it relates to the Cancer Insurance Plan that is administered by the System. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: The Retirement Specialist Supervisor is responsible to: * Review, assign and approve all new retirement applications to include normal, disability, surviving spouse, guardian/child, DROP, Reverse DROP, lump sum death benefits and deferred annuity for CORP and PSPRS retirement plans. * Analyze and reconcile all application discrepancies to include benefit calculations. * Review and coordinate CORP and PSPRS disability applications with legal counsel for statutory compliance. * Verify and determine continuing child eligibility benefits. * Review, assign and approve all monthly payroll adjustments to include recalculations, complex split benefits with ex-spouses, IRS levy orders, child support orders, medical and dental changes and benefit increases. * Investigate and reconcile balancing discrepancies for pension payroll. * Manage and assign all retirement and insurance workload to Retired Member Specialists. * Review and approve all completed retirement and insurance work for accuracy and payment per the monthly payroll schedule. * Train staff on retirement and insurance processes and procedures. * Relate statute and program changes to Retired Members Specialists. * Acts as a key Liaison to Public Safety Personnel Retirement System (PSPRS) and Corrections Officer Retirement Plan (CORP) local pension boards. * Interpret and explain comprehensive policies, procedures and statutes to local board staff and employers regarding retirement benefits to include Deferred Retirement Option Plan (DROP), Reverse DROP, disability, return to work rules, health and cancer insurance and subsidy entitlements. * Consult with upper management, internal staff and legal counsel on unusual situations/requests and assist with providing resolutions. * Administer the Elected Official Retirement Plan (EORP) program benefits and serve as the EORP Local Board Secretary. * Counsel and assist all EORP members with retirement planning. * Determine EORP retirement eligibility and calculate pension benefits. * Process EORP disability applications to include Internet research and conferring with third party entity to recommend quality physicians to conduct independent medical exams for disability applicants. * Verify, enter and maintain annual active member EORP salary information, which may require physical transport of retirement files to/from the file room and scanning area. * Research and explain comprehensive policies, procedures, laws and regulations to members, local boards, employers, internal staff, outside entities and other state agencies in regards to retirement options to include health and cancer insurance benefits, disability benefits return to work rules and annual benefit increases. * May serve as the primary coordinator or assist with the following tasks and special projects as needed: o Administer DROP o Oversee and process the daily ADOA electronic add/change/term forms o Annual permanent benefit increase program o Administer and process the monthly Medicare eligibility letters o Review, calculate and process the monthly contribution clean-up for retired members o Draft and edit written procedures o Annually evaluate and update retiree and ex-spouse benefit amounts that qualify under the excess benefit arrangement program (QEBA) o Develop member letters and training materials for staff to include integrating new processes, procedures and software Knowledge, Skills & Abilities (KSAs): Knowledge of: * State Retirement System benefit programs. * State and federal statutes as they relate to the retirement plans. * Policies and procedures applicable to the System. * Customer service techniques. * Basic mathematical calculations. * Computer programs such as Google Suite, Windows Office Suite, internet, phone attendant systems, basic retirement system, banking system and relational databases. Skill in: * Interviewing to determine level of member knowledge and understanding. * Data analysis. * Communicating effectively both verbally and in writing. * Public speaking. * Group facilitation. * Computer operations. * Problem solving. * Organization and multi-tasking. Ability to: * Effectively explain complex policies and procedures over the phone. * Determine and categorize the process being requested or required. * Interact with the public in engaging, friendly and helpful manner. * Meet deadlines with accuracy. * Grasp and interpret policies accurately and quickly. * Work effectively in a team environment and meet team objectives. * Maintain a high level of professionalism and judgment. Selective Preference(s): * Bachelor's degree in related field. * Project management experience. Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis). By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment. Contact Us: If you have any questions please feel free to contact Andrew Goodwin at ****************** or ************ for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM Honoring the contributions and sacrifices of Arizona's public safety employees by providing outstanding service to those who protect and govern our state. RETIREMENT SPECIALIST SUPERVISOR Phoenix, AZ 85016 Salary: $47, 564 - $77,500 Grade: 22 Closing Date: January 26, 2026 Job Summary: Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona's public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona's community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit ************* to learn more about our agency. JOB SUMMARY: The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist Supervisor. The Retirement Specialist Supervisor provides support and guidance to active member specialists: regarding complex or unusual contribution reporting and adjustment issues, analyzing situations requiring special consideration and recommend appropriate courses of action; coordinates with external stakeholders to manage and oversee the disability determination process; develops, coordinates, and expands educational and training initiatives for members, employers, and local boards to promote understanding of policies, procedures, and compliance requirements. Reviews work of subordinates for accuracy, compliance, and completeness, providing feedback and corrective guidance s needed; monitors performance metrics and establish methods to measure progress, identify trends, and address areas requiring improvement; mentor and coach department personnel, fostering professional development and a culture of accountability, continuous improvement, and high performance. Ensure departmental directives, policies, and procedures are followed; monitor timeliness and service-level goals; and address emerging issues in the absence of the department manager. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: * Responsible for training staff in departmental processes. This includes: * Instructions on membership forms, change forms, and contribution processes. * Established methods to measure progress and focus on areas of need. * Mentor department personnel provide coaching that will instill in each staff member with a goal toward self-improvement. * Prioritize and distribute workload. This includes: * All membership and change forms, contribution research and adjustments, and any other assignments deemed necessary by the department manager. * Respond to all members, employers, and local boards concerns via phone, e-mail, and walk-in. Inquiries may include: * Contribution concerns, website navigation, and plan statutes. * Answer questions and concerns from user base which is made-up of the personnel, payroll, finance, and HR departments of each employer in all plans. * Develop, coordinate, and expand educational and training initiatives for members, employers, and local boards to promote understanding of policies, procedures, and compliance requirements. * Manage and oversee the disability determination process, coordinating with external stakeholders to ensure timely, accurate, and compliant outcomes. * Provide backup to the department manager. * Ensure department directives are maintained, timeliness goals are met, and new or ongoing issues are addressed should the department manager not be available. Knowledge, Skills & Abilities (KSAs): Knowledge of: * State and federal statutes as they relate to the retirement plans. * Policies and procedures related to the operations of the Member Services division. * Accounting and auditing principles sufficient to provide general information to members. * Rules of grammar and composition to prepare, review and edit documents. * Records management systems (automated and manual) State Retirement System benefit programs. Skill in: * Participating in teams and work groups for formulating a team approach to problem solving and plan development. * Composing, editing correspondence and forms. * The use of computer programs. * The application of problem-solving techniques. * Providing high level customer service. * Effectively explaining complex system policies and procedures to others. Ability to: * Exercise sound judgment in safeguarding confidential or sensitive information. * Apply laws, rules and regulations applicable to the retirement system. * Establish and maintain effective working relationships with those contacted in the course of the position's areas of responsibility. * Effectively communicate across all mediums. * Organize, prioritize, and perform multiple tasks. * Work within stringent deadlines to complete projects and assignments. * Read, comprehend and interpret complex materials. Selective Preference(s): Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team-oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis). By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment. Contact Us: If you have any questions please feel free to contact Andrew Goodwin at ****************** or ************ for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness. WORKFORCE PROGRAM SPECIALIST (INDUSTRIAL PROGRAM SPECIALIST) Job Location: Address: Arizona State Prison Complex - Eyman Arizona Correctional Industries (ACI) 4374 East Butte Avenue Florence, Arizona 85132 *************************** Posting Details: Salary: $45,786.00 * Night, Graveyard, or 3rd Shift* Grade: 17 Open Until Filled Job Summary: Do you prefer night, graveyard, or 3rd shift work? Make your law enforcement, correctional, military, or security experience work for you. This rewarding career opportunity is waiting for you. Apply today! The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production in a manufacturing setting, maintaining security, and fostering a safe and efficient work environment. For further information about the Arizona Correctional Industries, visit: ******************* Job Duties: * Supervises workforce participants and community-based work crews at ACI work sites * Maintains the safety and security of participants and work crews through site, vehicle, pat, and stripte searches * Conducts continuous observations and accountability headcounts * Oversees production activities and workforce conduct in manufacturing centers * Coordinates with the designated Regional Operations and Workforce Development Managers to align workforce efforts with production schedules and operational needs * Reviews work output, provides coaching, and administers performance evaluations and discipline when necessary * Maintains safe, orderly, and productive work sites and supervises civilian work crew leaders where applicable * Ensures timely completion and submission of reports related to incidents, work performance, and operational issues * Assists participants in gaining industry-recognized credentials and accessing apprenticeship programs * Monitors contractors for compliance with ACI contract obligations * Partners with ACI's Training and Education Manager to help participants secure post-release employment * Drives / operates State vehicles to transport participants, attend to worksite needs, or on State business * Performs other duties appropriate to the assignment Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency laws, rules, regulations, policies, and procedures relevant to the assignment * Principles and practices of inmate management and supervision * Problem-solving and conflict resolution techniques * Inventory controls * Search techniques Skill in: * Applying laws, rules, regulations, policies, and procedures * Written and verbal communication * Establishing and maintaining interpersonal relationships * Problem-solving, conflict resolution, and decision-making * Inventory control and search techniques * Attention to detail * Prioritization and time management * Leadership and supervision Ability to: * Lift/Cary approximately 20 lbs. * Push/Pull approximately 20 lbs. * Walk/Run approximately .25 miles * Establish and maintain security, order, and discipline measures * Work with and supervise inmates * Maintain security and control of tools, equipment, and confidential information * Diplomatically and tactfully respond to issues * Establish and maintain professional working relationships with employees and inmates * Administer work evaluations and work production reviews * Evaluate documentation for accuracy and completeness * Conduct various types of searches * Work independently with minimal supervision, make sound decisions * Adhere to and enforce ADCRR's policies and procedures * Provide clear and concise instructions to inmate workers * Safely transport inmates between the facility and work location Selective Preference(s): * Commercial Driver's License (CDL) with passenger endorsement * Two (2) years of experience as a Correctional Officer, or professional experience in correctional services or the criminal justice field. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position Pre-Employment Requirements: Employment is contingent on the selected applicant passing a background investigation and a drug test. Requires a valid Commercial Driver's License (CDL) with passenger endorsement within 90 days in the event there is a rotation and/or operational need that requires transporting inmates. Candidates who have been separated from State Service for more than two (2) years will require successful completion of a training curriculum upon their assignment to the position. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees: * Vacation and sick days with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options * Exceptional retirement program * Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program * An incentivized commuter club and public transportation subsidy program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. ELIGIBILITY SPECIALIST Job Location: Division of Developmental Disabilities (DDD) 8990 West Peoria Avenue, Peoria, Arizona 85345 Posting Details: Salary: $40,424.38 Grade: 17 Closing Date: February 4, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Eligibility Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. Job Duties: Essential Duties and Responsibilities include but are not limited to: * Conducts eligibility interviews; reviews eligibility referral/redetermination; tracks redetermination; compiles information regarding eligibility determination/redetermination from a variety of sources in order to make recommendations on DDD eligibility determinations. * Receives and screens applications and refers applicants to community resources as appropriate. Writes comprehensive progress notes, sets-up new member files. * Reviews documentation makes eligibility determinations, research disability diagnoses. * Correspondence with families on initial applications, denial of service notices, etc. Attend training and meetings. Knowledge, Skills & Abilities (KSAs): Knowledge in: * Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities. * Health Insurance Portability and Accountability Act (HIPAA), Principles and practices of case management. * Community resources, Medical and behavioral health issues and terminology. * Principles of applied behavioral interventions; Child development and human development principles. * Procurement and purchasing practices; Crisis intervention techniques, social work practices. Skills In: * Oral and written communication; Conducting needs assessments. * Developing, evaluating, and maintaining member eligibility plans; Interviewing, counseling, and interacting with members and family members. * Problem identification and resolution; Coordinate and facilitate eligibility interviews as needed. * Interpersonal relations as applied to contacts with members, representatives of other governmental and community organizations, and the public. * Using various computer software (Microsoft Word, Excel, etc.). Ability to: * Work independently and within diverse work teams. * Organize and manage eligibility case load. * Document files and information within the required/mandated timelines. * Maintain confidentiality. Selective Preference(s): The ideal candidate for this position will have: * Two (2) years of professional experience coordinating social service activities (e.g., PCSPs, client referral for services, community services, etc.) OR * One (1) year as a Human Service Specialist I in Arizona State Service (OR) * Bachelor's or master's degree from an accredited college or university. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11). * Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults. * Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us Shobana Jeyaraj at ************ or *******************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or *******************. Requests should be made as early as possible to allow time to arrange the accommodation.

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, *************** to learn more about the ASRS. RETIREMENT SPECIALIST ENTRY Job Location: Address: 3300 N. Central Avenue, Phoenix, Arizona 85012 Posting Details: Compensation: $18.2692/hr. + excellent benefits and work/life balance (No nights, no weekends, paid holidays, and training provided) Consideration for promotion to Retirement Specialist and opportunities to work from home may occur once the combination of performance metrics and six months in job role are met. Posting closes on January 28, 2026. Job Summary: We are looking to hire great people who are excited about delivering world class customer service and who enjoy the rewarding experience of knowing they helped someone. We love what we do! Does this sound like an opportunity for you? If so, have your next career move be to a job you love, where you can make a difference helping people plan for their future while working for an employer who respects your work-life balance. The Retirement Specialist communicates and educates members on the benefits and options available from the ASRS. After four weeks of paid training we encourage growth and development to our team members. We enjoy a great work-life balance, no nights or weekends, and after training telework requests will be considered. Our members rely on you, our Retirement Specialists, to help them navigate through their retirement options and career with an Arizona participating employer. Job Duties: * Providing World Class Customer Service to callers whether they're brand new members, in the middle of their career, enjoying their retirement, or not a member at all * Explaining information related to ASRS specific policies and procedures to our members in an inbound call center environment * Educating members on the impact of their retirement decisions * Answering and clarifying member account questions/concerns * Assisting members with accessing their online account information * Servicing member accounts * Explaining benefit calculations * Researching member inquiries * Providing member account support to divisions within the ASRS Knowledge, Skills & Abilities (KSAs): * Candidates with at least 1 year of customer service experience are encouraged to apply * Experience in interacting with the public in a service position, i.e. food service, retail, etc. * Analytical, computer, organizational, and multi-tasking skills * Ability to be trained on: * Complex policies and procedures that will be discussed with members * How to meet objectives and deadlines with accuracy * Effective communication over the phone * Experience working in a team environment and meeting team objectives * Ability to maintain a high level of professionalism and judgment * High School diploma or equivalent required Pre-Employment Requirements: * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). * Candidates selected for hire will be subject to a background investigation to include credit and criminal history. Benefits: The State of Arizona offers a comprehensive benefits package that includes: * Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options) * Tuition/Professional Certification monetary assistance * A top-ranked retirement program * 10 paid holidays per year * Accrued vacation and sick days * An incentivized commuter club and public transportation subsidy program * Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks * The opportunity to participate in deferred compensation, credit union membership, and a wellness program * Rewarding work that benefits the people of Arizona * Public Service Loan Forgiveness eligible employer * Free covered parking For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: * Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

DEPT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. Taxpayer Support Specialist 2 Job Location: Address: 400 W Congress St, Tucson, AZ 85701 Posting Details: Salary: $34,000 Grade: 15 Closing Date: Until Filled Job Summary: The Taxpayer Support Specialist 2 is the face of the Department of Revenue by interacting in person with taxpayers. This position also serves taxpayers via Live Chat, emails and phone calls in the Tucson office. The Taxpayer Support Specialist 2 will provide basic and accurate information to taxpayers and will receive, sort, and distribute daily deliveries. Additionally, the Tax Support Specialist 2 is responsible for coordinating lobby traffic by checking in visitors,, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk. They are also responsible for assisting with clerking duties when needed or assigned. * This position is 100% in office at the Tucson location. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Front Desk Service * Greets, welcomes, and directs taxpayers at the front desk in a professional and courteous manner * Provides basic and accurate information taxpayers in person at the front desk * Documents taxpayer interactions and/or transactions, and records details of inquiries, complaints or comments, and any actions taken * Receives, sorts, and distribute daily deliveries * Assists with filing assistance, taxpayer education, refund issues/disputes, and State of Arizona tax policies and procedures * Maintains office security by following safety procedures and controlling access via the reception desk (logbook monitoring, visitor badges, etc.) * Coordinates lobby traffic by checking in visitors, triaging walk-ins, and documenting summons * Refers unresolved customer grievances or inquiries to designated departments or leads/supervisors and escalate difficult taxpayer inquiries and grievances to r team leadership Agency/Department Compliance & Continuous Improvement * Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. * Actively contributes to team and individual effectiveness through the following: - * Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated * Completes all required training in a timely manner. * Participates in assigned work teams as appropriate. * May complete periodic metrics, projects, huddle boards and reports as requested. * Prepares for and actively participates in 1:1 coaching with supervisor * Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Other duties as assigned Knowledge, Skills & Abilities (KSAs): Requirements Education & Experience * Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment. * Minimum of one year related experience to include a minimum of 6 months of customer service or front desk reception Licenses & Certifications None Knowledge/Understanding * Knowledge of principles and processes for providing customer and personal services * Knowledge of generally accepted accounting practices, as it applies to cash handling Skills * Strong verbal, written, and active listening skills * Strong customer service skills to include conflict de-escalation and resolution techniques * Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages * Keyboarding/typing at least 40 wpm and 10-key skill * Effective interpersonal skills and demeanor * Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations * Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Abilities * Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety * Ability to work primarily in-office with occasionally remote work opportunities * Ability to work with a high degree of autonomy and also participate collaboratively as part of a team * Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner * Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed * Ability to learn and apply LEAN concepts, principles, and tools * Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Additional Job Demands * In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. * No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.) Selective Preference(s): * Experience working in a high production environment * Previous experience with Continuous Improvement, Six Sigma and/or Lean * Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment * Bilingual in English and Spanish Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: * Employment Verification and Reference Checks * State and Federal Criminal Background Check, including fingerprinting * Arizona Tax Filing Records Check * If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides a world class comprehensive benefits package including: * Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options. * Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education. * Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: *********************************************************** Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************. * The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

DEPT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. Taxpayer Support Specialist 1 Job Location: Address: 1600 W Monroe st. Phoenix, AZ 85007 Posting Details: Salary: $34,000 per year /$16.34 per hour Grade: 13 Closing Date: Until closed Job Summary: Position Summary: The Taxpayer Support Specialist 1 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix office. This role is responsible for receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. The Taxpayer Support Specialist 1 will provide basic and accurate information to in-person taxpayers and will receive, sort, and distribute daily deliveries, including providing assistance with opening and sorting mail and working Post Office return mail. Additionally, the Tax Support Specialist 1 is responsible for coordinating lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk. Supervision: This position does not have direct reports. This position is available for onsite work on a full-time basis within Arizona The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Service Delivery * Greet, welcome, and direct taxpayers at the front desk in a professional and courteous manner * Provide basic and accurate information to in-person taxpayers, as requested * Documents taxpayer interactions and/or transactions, and records details of inquiries, complaints or comments, and any actions taken * Receive, sort, and distribute daily deliveries * Maintain office security by following safety procedures and controlling access via the reception desk (logbook monitoring, visitor badges, etc.) * Coordinate lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons * Refer unresolved customer grievances or inquiries to designated departments or leads/supervisors and escalate difficult taxpayer inquiries and grievances to Tax Clerk 3's and/or team leadership Agency/Department Compliance & Continuous Improvement * Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. * Actively contributes to team and individual effectiveness through the following: - * Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated * Completes all required training in a timely manner. * Participates in assigned work teams as appropriate. * May complete periodic metrics, projects, huddle boards and reports as requested. * Prepares for and actively participates in 1:1 coaching with supervisor * Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. * Other duties as assigned Knowledge, Skills & Abilities (KSAs): Education & Experience * Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment. Licenses & Certifications * None required Knowledge/Understanding * Knowledge of principles and processes for providing customer and personal services * Knowledge of generally accepted accounting practices, as it applies to cash handling Skills * Strong verbal, written, and active listening skills * Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages * Keyboarding/typing at least 40 wpm and 10-key skill * Strong customer service skills such as conflict de-escalation and resolution * Effective interpersonal skills and demeanor * Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations * Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Abilities * Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety * Ability to work in the office on a full-time basis * Ability to work with a high degree of autonomy and also participate collaboratively as part of a team * Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner * Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed * Ability to learn and apply LEAN concepts, principles, and tools * Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Additional Job Demands * In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. * No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.) Selective Preference(s): * Experience working in a high production environment * Previous experience in cashiering * Previous experience with Continuous Improvement, Six Sigma and/or Lean * Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment * Bilingual in English and Spanish Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: * Employment Verification and Reference Checks * State and Federal Criminal Background Check, including fingerprinting * Arizona Tax Filing Records Check * If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides a world class comprehensive benefits package including: * Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options. * Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education. * Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: *********************************************************** Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************. * The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER) Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Address: 209 Bisbee Road, Bisbee, Arizona 85603 Posting Details: Salary: $18.6159 Grade: 18 Closing Date: February 1, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, and can work independently in a fast-paced environment while providing quality interaction and communication with our clients. This position is an in office position. Job Duties: Essential Duties and Responsibilities include but are not limited to: * You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone. * You will be attending paid classroom training with on the job training (learning by doing). * Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations. * Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance. * While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens. * Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices. * Computer navigation of various software application, including but not limited to Google Suite or Microsoft. Skills in: * Professional written and verbal communication. * Customer friendly, empathetic and patient. * Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone. * Core math skills, including but not limited to, addition, subtraction, multiplication and division. Ability to: * Evaluate and make appropriate decisions (or determinations). * Access, maintain, review and interpret information. * Work independently as well as interacting with others on a team. * Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process. Selective Preference(s): The ideal candidate for this position will have: * One (1) year of experience performing eligibility reviews or one (1) year of customer service experience. * A High School Diploma or GED. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jason Hamm at ************ or ***************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at ************ or at ***************. Request should be made as early as possible to allow time to arrange the accommodation.