Front Desk Agent jobs at summithospitality - 41 jobs

Description:Full SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.PREREQUISITES/QUALIFICATIONS: Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt Strong leadership skills Excellent oral and written communication skills Demonstrated planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System Able to diagnose and repair simple computer problems Skilled in math and able to operate a 10 key by touch DUTIES & RESPONSIBILITIES: Provide Customer Service to guests in an intelligent and professional manner Run shift reports/journals from Front Office Systems Prepare daily arrivals/departure reports with a strong focus on guest requests. Makes corrections and adjustments and handles all computer problems that might occur throughout the shift Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based on preferences and availability Drives the Revenue Management process by selling rooms at various rates Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions in regards to hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Duties are subject to change and additional duties may be assigned as needed by the manager on duty Able to drive Company's Vehicle for Guests Transportation to/from Assists with setting up meeting rooms WORK ENVIRONMENT: Flexible work schedule including weekends; this position is referred to as first or second shift. Able to lift 50 lbs Valid Driver's license Sitting, standing, reaching, and bending for extended periods of time. Requirements:

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by: * Assisting guests efficiently, courteously and professionally at all times. * Maintaining a high level of service and hospitality. * Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner. * Post guest charges, collect payments, and follow all cash handling procedures as required by Concord. * Handle guest mail and messages with respect to privacy and professionalism. * Be knowledgeable of the hotel brand and various programs (travel programs, special offers). * Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. * Have full knowledge of hotel safety and emergency procedures. Starting wage: $15+/hour MUST have open availability, including mornings, evenings, weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365 days a year. We are also looking to cross-train our front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. No experience necessary. Pay will remain at the starting hourly rate, with the opportunity to earn additional tips. Education and Experience: Previous hotel experience preferred but not required. Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by: * Assisting guests efficiently, courteously and professionally at all times. * Maintaining a high level of service and hospitality. * Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner. * Post guest charges, collect payments, and follow all cash handling procedures as required by Concord. * Handle guest mail and messages with respect to privacy and professionalism. * Be knowledgeable of the hotel brand and various programs (travel programs, special offers). * Be a great communicator to various departments and management on guest comments and concerns. * Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. * Have full knowledge of hotel safety and emergency procedures. Starting wage: $15+/hour MUST have open availability, including mornings, evenings, weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365 days a year. We are also looking to cross-train our front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. No experience necessary. Pay will remain at the starting hourly rate, with the opportunity to earn additional tips. Education and Experience: Previous hotel experience preferred but not required. Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintaining a high level of service and hospitality. Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments, and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Starting wage: $15+/hour MUST have open availability, including mornings, evenings, weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365 days a year. We are also looking to cross-train our front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. No experience necessary. Pay will remain at the starting hourly rate, with the opportunity to earn additional tips. Education and Experience: Previous hotel experience preferred but not required. Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintaining a high level of service and hospitality. Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments, and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Starting wage: $15+/hour MUST have open availability, including mornings, evenings, weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365 days a year. We are also looking to cross-train our front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. No experience necessary. Pay will remain at the starting hourly rate, with the opportunity to earn additional tips. Education and Experience: Previous hotel experience preferred but not required. Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality! Why join our Front Office team? $17.00 per hour starting pay Outstanding medical, dental, and vision benefits coverage Fun wellness program with annual bonus of up to $600 401K retirement plan with employer matching program Hilton brand hotel discounts for you, your family, and your friends YMCA membership monthly discount Parental leave with up to 6 weeks available for birth, adoption, and fostering Paid time off and paid holidays Opportunities to earn e-tips directly from guests and clients Friendly and supportive work environments Incredible employee learning and growth opportunities Exciting employee events and activities As a Front Desk Agent, you will: Represent the hotel through all stages of a guests' stay, from check-in to check-out Accommodate guest requests whenever possible Assign and register guests to available rooms Coordinate room status with our other hotel teams Familiarize yourself with all Biltmore Farms policies, procedures, and facilities Be a considerate, creative, and confident concierge Essential Elements As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience. Education & Experience High School graduate or equivalent. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel-related experience desired. Knowledge Be professional in all dealings with guests and co-workers. Identify problems and review information. Must be able to use math skills to solve problems quickly and correctly. Concentrate and not be distracted while performing a task. Must be able to multi-task. Anticipate guest needs. Be aware of others' actions and reactions and understand possible causes. Post Offer / Pre-Employment: For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information. AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Front Desk Associate The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. All other duties as assigned

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Summary: The Night Auditor is responsible for maintaining the front desk and reconciling the hotel's financial records during over night hours, ensuring accuracy and assisting guests with their needs. The Night Auditor is to report ten minutes before shift change time. Job Duties: Initial Duties with Guest Service Agent Going Off Duty Count the money drop for the clerk you are relieving. Watch the clerk drop the money in the locked drop box. Sign your initials on the money shift verification form. Count your bank Any shortage should be documented in writing and signed by a desk clerk and auditor. Report shortage to the manager. Check the computer and make sure your shift has been keyed in and your initials are posted. Regular duties as Night Auditor Check the day's work and correct any errors. Do all check systems Clean the lobby Set up continental breakfast Take reservations and enter into computer Do the audit; following the audit guidelines Responsibility of All Shifts To keep Lobby clean and neat at all times. Follow all rules given to you on the date hired. To complete correctly all daily forms and reports. To know the layout of interior and exterior of property. To know the location of the main gas cut off, water, electrical, and breakers. To know the location of master keys, override keys and laundry room keys so the appropriate service can be provided if a guest has a problem. To know how to shut the computer down in case of emergency or fire. Have an emergency kit with a flashlight (Know where it is at all times). Know the location of the first aid supplies Know the manager's phone number After two weeks of training, a trainee will be required to work alone. During the 120-day probationary period the manager will continue to work with trainee a part of each day to improve your proficiency. Know how to set up the American Disabilities Act (ADA) box. Refer all customers to another Daly Seven property when full at your location. Any additional responsibilities assigned by Supervisor.

Front Desk Associate The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. All other duties as assigned

Front Desk Associate The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. All other duties as assigned

Front Desk Associate/Van Driver The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Driving guests to and from the airport in the hotel shuttle van Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time All other duties as assigned

Description: SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner .PREREQUISITES/QUALIFICATIONS: Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt Strong leadership skills Excellent oral and written communication skills Demonstrated planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System Able to diagnose and repair simple computer problems Skilled in math and able to operate a 10 key by touch DUTIES & RESPONSIBILITIES: Provide Customer Service to guests in an intelligent and professional manner Run shift reports/journals from Front Office Systems Prepare daily arrivals/departure reports with a strong focus on guest requests. Makes corrections and adjustments and handles all computer problems that might occur throughout the shift Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based on preferences and availability Drives the Revenue Management process by selling rooms at various rates Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions in regards to hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Duties are subject to change and additional duties may be assigned as needed by the manager on duty Able to drive Company's Vehicle for Guests Transportation to/from Assists with setting up meeting rooms WORK ENVIRONMENT: Flexible work schedule including weekends; this position is referred to as first or second shift. Able to lift 50 lbs Valid Driver's license Sitting, standing, reaching, and bending for extended periods of time. Requirements:

Summary: The Night Auditor is responsible for maintaining the front desk and reconciling the hotel's financial records during over night hours, ensuring accuracy and assisting guests with their needs. The Night Auditor is to report ten minutes before shift change time. Job Duties: Initial Duties with Guest Service Agent Going Off Duty Count the money drop for the clerk you are relieving. Watch the clerk drop the money in the locked drop box. Sign your initials on the money shift verification form. Count your bank. Any shortage should be documented in writing and signed by a desk clerk and auditor. Report shortage to the manager. Check the computer and make sure your shift has been keyed in and your initials are posted. Regular duties as Night Auditor Check the day's work and correct any errors. Do all check systems Clean the lobby Set up continental breakfast Take reservations and enter into computer Do the audit; following the audit guidelines Responsibility of All Shifts To keep Lobby clean and neat at all times. Follow all rules given to you on the date hired. To complete correctly all daily forms and reports. To know the layout of interior and exterior of property. To know the location of the main gas cut off, water, electrical, and breakers. To know the location of master keys, override keys and laundry room keys so the appropriate service can be provided if a guest has a problem. To know how to shut the computer down in case of emergency or fire. Have an emergency kit with a flashlight (Know where it is at all times). Know the location of the first aid supplies Know the manager's phone number After two weeks of training, a trainee will be required to work alone. During the 120-day probationary period the manager will continue to work with trainee a part of each day to improve your proficiency. Know how to set up the American Disabilities Act (ADA) box. Refer all customers to another Daly Seven property when full at your location. Any additional responsibilities assigned by Supervisor.