Expert jobs at Sunrun - 12 jobs

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high risk customer disputes and prevent similar situations in the future. This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited, to executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high risk escalation categories. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer's single point of contact. Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun's best practices and speedy resolutions. Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. Deliver world-class customer experience for customers led by empathy and a “can do” attitude. Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. Obtain signatures on time sensitive and confidential documents. Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) Strong knowledge of Escalations & Prevention processes and procedures. Regularly receives five star ratings and/or consistent positive feedback from customers. High school diploma or equivalent education; Bachelor's degree preferred. 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. Excellent organizational and time management skills. Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. You work best when given complete responsibility and ownership over issues, even if they're new to you. You dig in - there is nothing you're not willing to learn and master - and you sweat the details. Recruiter: Danielle Levitan (***************************) Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $64,852.52 to $86,470.02 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

Company: HII's Mission Technologies division Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $91,952.00 - $125,000.00 Security Clearance: TS/SCI Level of Experience: Senior HI This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations. HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: *************************** Summary: HII Mission Technologies is currently seeking an Image Quality (IQ) / Image Access Solutions (IAS) Expert to support our work at Beale AFB, CA. The U‑2 enterprise relies on precise, high‑fidelity imagery products to drive intelligence collection, mission planning, and national‑level analysis. Your expertise ensures that Electro‑Optical, Infrared, Multi‑Spectral, Hyper‑Spectral, and SAR imagery meets the highest standards of accuracy, clarity, and exploitation readiness. What This Role Offers - * A critical role supporting U‑2 sensor performance, imagery exploitation, and product quality * Daily engagement with advanced EO/IR, MS/HS, SAR, and tactical film imagery (OBC) * Opportunities to shape exploitation workflows, access solutions, and analytic tradecraft * Collaboration with MPC analysts, sensor SMEs, and HAISR mission partners * A chance to influence how imagery is processed, accessed, and used across the ISR enterprise #LI-SF1 What You Will Do: Imagery Quality Assessment & Analysis * Evaluate EO/IR, Multi‑Spectral, Hyper‑Spectral, SAR, and tactical film imagery for quality, clarity, and mission suitability * Conduct detailed imagery analysis to identify anomalies, degradation, or sensor‑related issues * Provide recommendations to improve imagery collection, processing, and exploitation Image Access Solutions (IAS) Support * Support the development, refinement, and troubleshooting of IAS workflows * Ensure imagery products are accessible, discoverable, and properly formatted for exploitation systems * Coordinate with MPC and exploitation teams to resolve access or dissemination issues Exploitation & Tradecraft Expertise * Apply deep knowledge of exploitation tools, software, and methodologies * Support analysts in leveraging multi‑spectral and hyper‑spectral data * Provide guidance on best practices for imagery exploitation and product generation Sensor Performance & Collection Integration * Assess imagery output to help validate sensor performance and collection strategies * Provide feedback to mission planners and sensor SMEs on collection optimization * Support integration of new or upgraded sensors into existing exploitation workflows Training, Documentation & Collaboration * Assist in developing or updating imagery‑related SOPs, guides, and training materials * Share expertise with analysts and mission partners to enhance exploitation proficiency * Participate in meetings, reviews, and technical exchanges related to imagery quality and access What We're Looking For: * 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience. * Significant experience with EO/IR imagery, including Multi‑Spectral and Hyper‑Spectral * Experience with Synthetic Aperture Radar (SAR) imagery * Experience with tactical imagery analysis, including Optical Bar Camera (OBC) film * Formal imagery analysis training (e.g., Geospatial Intelligence Training Program or equivalent) * Knowledge of imagery exploitation software and exploitation functionalities * Understanding of the intelligence collection process and multi‑spectral exploitation * Strong oral and written communication skills * Active TS/SCI clearance * Must be able to obtain a US Passport Preferred Experience: * Bachelor's, Master's, or PhD in a related field * Experience with High‑Altitude ISR (HAISR) airborne platforms * Five years of experience with EO/IR, MS/HS, SAR, and tactical imagery analysis (including OBC film) HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. Why HII We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to ************************** and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call ************** for assistance. Press #3 for HII Mission Technologies.

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program - convert your recognition points into gift cards • Employee Assistance Program - offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Energetics is accepting applications for a Subject Matter Expert (SME) in Hydrogen for immediate employment. This is a tremendous opportunity to get involved with the renewable energy technology consulting field. Qualified candidates will be graduates in an engineering or scientific field of interest, as noted below under requirements. The position is for a part-time SME who has expertise in the renewable energy field. Significant utility, industry, or national laboratory R&D experience is preferred. Leadership experience in an R&D environment is a plus. The position is a remote position, with some travel needed to attend technical meetings. We are currently recruiting for the following expertise. Other areas of transportation expertise will also be considered: 15+ years of hydrogen energy expertise Assessment of hydrogen energy options Hydrogen system design and grid integration Operations and maintenance of hydrogen energy systems Essential Duties and Responsibilities include the following: (Not listed in order of importance; other duties may be assigned) Analysis of trends and technical factors related to hydrogen energy Evaluation of hydrogen energy project plans Research and analysis of regulations and policies impacting the development and deployment of hydrogen technologies Development of studies, reports, and summaries related to renewable energy infrastructure strategies Resource assessment and roadmaps for renewable energy technology deployment. Qualifications & Experience: Requires an advanced degree in an engineering or scientific field Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree. Candidates must have at least 15 years of relevant experience in the field of hydrogen energy Candidates should have excellent understanding of renewable energy technologies, the science behind them, and their technical challenges for deployment in today's market Demonstrated experience in program and project management a plus Additional Skills/Abilities: Proficient in Microsoft Office, with advanced Excel skills preferable Excellent communication skills (verbal, interpersonal, and written) Excellent organization and time management skills Ability to excel working on self-managed tasks Ability to work within a diverse team Strong analytical, problem-solving and decision making capabilities Comfortable in multitasking on time-sensitive tasks without diminished quality of work Strong interest in sustainability Target Compensation: $60 - $120 / hour Compensation Range Currency Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering's Houses design and craft exceptional products and experiences that reflect the Group's commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion. Job Description We are currently seeking a Tech Integration Omnichannel Expert to join our team. Your opportunity Reporting to the Omnichannel Back Integration & Transversal Projects team and the Manager, you will contribute to the roadmap of a technology platform focused on OMS integration, associated systems, and the Group's Data strategy. You will be responsible for designing new features as a Design Authority, working closely with internal and external partners, business teams (Digital, Finance, Operations, etc.), and Tech teams (OMS, Payments, POS, Store Mobile Apps, Development, ERP, DevSecOps...). How you will contribute Design a set of components related to omnichannel and data topics, ensuring consistency, tracking, and build support with delivery leads. Projects range from several dozen to several thousand man-days. Provide high-level technical estimates for initiative prioritization. During the design phases : * Design new features that modify interactions between systems. * Identify configurations to be implemented in standard applications. * Identify specific developments to be implemented in applications. * Manage the data strategy for all components, including data ingestion and utilization. * Coordinate with Architecture and Enterprise teams. * Lead one or more projects during the preliminary phases, working with various stakeholders: Digital, Retail, Client Service, Operations, logistics partners, application experts, enterprise architecture, DevSecOps... * Act as Design Authority: make decisions, propose trade-offs, and report to the Manager. * Advance the team's expertise. * Supervise and support both external and internal resources, depending on the context and organizational setup. * Manage external staffing for the team. * Provide cross-functional support to other experts as Design Authority across the full scope. * Maintain the quality of technical documentation during the design phases. * Contribute to documenting processes established with business and support teams. * Assist in analyzing production incidents escalated to the build teams. * Track and maintain the design planning, from scoping to detailed design. * Support Gate 1 and Gate 2 phases. * Follow up on build phases and realign build teams as needed. Who you are Personal Skills: * Project management skills: requirements gathering and analysis, workshop organization, planning follow-up, coordination. * Experience presenting design work to business or technical stakeholders. * Proficiency with Confluence and Office suites. * Passion for technology, with a strong desire to acquire technical and functional skills. * Strong communicator and team player. * Ability to adapt communication to technical or business audiences. * Autonomous and comfortable working with remote teams. * Fluent in French and English. * Experience managing and supervising external resources. Tech Skills: * 5+ years of experience. * Experience in integrating or configuring e-commerce systems. * Strong functional understanding of an OMS, ideally Manhattan Active Omni. Experience with PSP, ERP, or WMS systems is a plus. * Mastery of interactions between OMS, Front, POS, Store Mobile App, ERP, and other systems in a cutting-edge e-commerce environment. * Proficiency with technical tools enabling these integrations (Kafka Queues, Microservices, APIs, S3…), their monitoring (Kibana, Athena…), and implementation (Postman…). * Experience in a fast-paced environment. Nice to have: * Basic knowledge of protocols: Kafka, SFTP, REST, SOAP, S3. * Experience with databases and SQL. * Good understanding of monitoring tools such as Kibana and Grafana. * General development knowledge. * Proficiency in Italian is a strong asset, as many stakeholders are based in Milan and Florence. Why work with us? This opportunity offers the chance to join a dynamic team, explore a wide variety of projects and business areas, all within a stimulating technological environment. Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms - disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Job Type Regular Start Date 2026-01-12 Schedule Full time Organization Kering SA

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program - convert your recognition points into gift cards • Employee Assistance Program - offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career The Principal Subject Matter Expert (SME) - Nuclear is a capable source of knowledge, techniques, or expertise in a specific subject area, such as energy supply and end use technology, climate and energy analysis, process engineering, information technology, strategic business planning, research and development, technology transfer, or other specialized fields. The Principal SME applies their expertise on projects requiring a solid level of knowledge and skills in the field of interest. The SME may support a wide variety of projects and customers, depending on needs. SMEs may provide on-call, as-needed services, or support projects on a full-time basis, depending on requirements. The Principal SME is an expert in the field and requires limited supervision. DUTIES & RESPONSIBILITIES: Participates on project teams or performs work independently, based on requirements. Provides technical assessments of Federal government technical programs with respect to technologies, goals and objectives, and feasibility. Reviews and ranks proposals, concept papers and other documents related to government funding opportunities. Assist with developing performance metrics for client projects and programs. Analyzes global technology developments, trends, and statistics (Nuclear). Contributes to technical and programmatic reports and analysis as required. Other assignments requiring SME-level skills. MINIMUM REQUIREMENTS: Bachelor's degree in Engineering or a scientific field or equivalent experience is required. Over 10 years related experience is required. PREFERRED REQUIREMENTS: Master's Degree Experience in consulting Compensation Range Currency Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! Enphase is designing and manufacturing power converters for a variety of clean-energy applications, including solar inverters, batteries, vehicle chargers and more. Enphase products are manufactured in high volume and with high reliability enabling 25+ years of operation. We will add Medium Voltage connectivity ( What you will do. This team is in Fremont CA. Although we prefer candidates to be located there, we have alternate locations in Petaluma CA and Austin TX that could also be acceptable. Medium Voltage Regulatory Expert is responsible for guiding Enphase towards regulatory compliance and representing Enphase in new codes and standards development in the medium voltage domain. Who you are and What you bring. * Bachelor's degree or higher * 10+ years' experience in codes and standards definition and deployment * Initial focus is on US markets; experience with EU/ROW codes and standards is a plus. The base pay range for this position is $180,000 to $280,800 per year. This salary range may be modified in the future. The successful candidate's starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.

Why Work at SMA America At SMA America, we believe in Energy that Changes . Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power - we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you. POSTITION OVERVIEW The Regional Expert is responsible for failure analysis of SMA's Large Scale & Project Solution products. Duties include root cause analyses, repair recommendations, generation of repair estimates, complex troubleshooting, training, and analysis of products and applications. The Regional Expert regularly communicates with other departments to resolve advanced issues and collaborate to improve product quality and serviceability. PRIMARY DUTIES / RESPONSIBILITIES Primary responsibility is data analysis, determining warranty conditions and providing guidance for repair activities to SMA products, such as PV plant, Battery Storage systems, Medium Voltage products, and Power to Gas Solutions. Organize and direct system wide analyses when necessary to support technical escalations for SMA customers. Preparation of work instructions, process flows, and analyzing various field data. Coaching of Field Service Engineers during complex system troubleshooting efforts. Interpret advanced measurements, analysis, and reporting on SMA's Large Scale & Project Solution products installed in power plants. Develops a detailed knowledge of SMA's Large Scale & Project Solution products and associated options. Regularly works with high voltage and current for both AC and DC. Also regularly works with computer software and communication protocols of the SMA Large Scale & Project Solution products. Maintains a high level of customer satisfaction while striving to lower the costs of field service. Occasional travel for field work in collaboration with Field Service Team may be required. Other duties as may be required or assigned. REQUIRED QUALIFICATIONS A bachelor's degree in engineering is strongly preferred. 3 to 5 years of experience in electrical, electronic, medium voltage, and or network communications are strongly preferred. Prior experience in the solar energy industry is strongly preferred. PREFERRED QUALIFICATIONS Ability to work nonstandard business hours occasionally to support service customer contracts. Knowledge of SMA's Large Scale and Project Solution product line is strongly preferred. Knowledge of solar PV systems, battery systems, medium voltage systems, system design and or inspection is required. Knowledge of engineering and mathematical concepts is required. Knowledge of power plant measurement devices and techniques is strongly preferred. Proficiency in the English language, both written and verbal, is required. Spanish and or German language skills are a plus. Technical troubleshooting skills and an attitude of thinking outside of the box is required. Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required. Attention to detail and a high level of accuracy are required. Strong verbal and written communication skills are required. Knowledge of customer service principles and practices are preferred. Ability to analyze and solve problems effectively. Ability to effectively discuss and present logistics principles to an audience. WE OFFER Salary Range: $28.00 - $33.00 per hour, depending on experience and qualifications Comprehensive benefits including health, dental and vision coverage (including $0 premium options) 401(k) plan with company match Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! Enphase is designing and manufacturing power converters for a variety of clean-energy applications, including solar inverters, batteries, vehicle chargers and more. Enphase products are manufactured in high volume and with high reliability enabling 25+ years of operation. We will add Medium Voltage connectivity ( What you will do. This team is in Fremont CA. Although we prefer candidates to be located there, we have alternate locations in Petaluma CA and Austin TX that could also be acceptable. Medium Voltage Regulatory Expert is responsible for guiding Enphase towards regulatory compliance and representing Enphase in new codes and standards development in the medium voltage domain. Who you are and What you bring. * Bachelor's degree or higher * 10+ years' experience in codes and standards definition and deployment * Initial focus is on US markets; experience with EU/ROW codes and standards is a plus. The base pay range for this position is $180,000 to $280,800 per year. This salary range may be modified in the future. The successful candidate's starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.

Description Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! Enphase is designing and manufacturing power converters for a variety of clean-energy applications, including solar inverters, batteries, vehicle chargers and more. Enphase products are manufactured in high volume and with high reliability enabling 25+ years of operation. We will add Medium Voltage connectivity (Expert is responsible for guiding Enphase towards regulatory compliance and representing Enphase in new codes and standards development in the medium voltage domain. Who you are and What you bring. Bachelor's degree or higher 10+ years' experience in codes and standards definition and deployment Initial focus is on US markets; experience with EU/ROW codes and standards is a plus. The base pay range for this position is $180,000 to $280,800 per year. This salary range may be modified in the future. The successful candidate's starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high risk customer disputes and prevent similar situations in the future. This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited, to executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high risk escalation categories. ESSENTIAL DUTIES AND RESPONSIBILITIES * Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer's single point of contact. * Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. * Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun's best practices and speedy resolutions. * Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. * Deliver world-class customer experience for customers led by empathy and a "can do" attitude. * Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. * Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. * Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. * Obtain signatures on time sensitive and confidential documents. * Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. * Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. * Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. * Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) * Strong knowledge of Escalations & Prevention processes and procedures. * Regularly receives five star ratings and/or consistent positive feedback from customers. * High school diploma or equivalent education; Bachelor's degree preferred. * 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. * Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. * History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. * Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. * Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. * Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. * Excellent organizational and time management skills. * Meticulous attention to detail, passionate about diving into the "fine print," and interested in learning and acquiring new skills. * You work best when given complete responsibility and ownership over issues, even if they're new to you. * You dig in - there is nothing you're not willing to learn and master - and you sweat the details. Recruiter: Danielle Levitan (***************************) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $64,852.52 to $86,470.02 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high risk customer disputes and prevent similar situations in the future. This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited, to executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high risk escalation categories. _The ideal candidate must be_ **_fluent in Spanish and English_** _, and possess a nuanced understanding of cultural and communication styles to effectively support our Spanish-speaking customers in Puerto Rico. The successful candidate will be expected to provide support that requires a high degree of cultural competence and an ability to be understood clearly by our customers._ ESSENTIAL DUTIES AND RESPONSIBILITIES + Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer's single point of contact. + Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. + Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun's best practices and speedy resolutions. + Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. + Deliver world-class customer experience for customers led by empathy and a "can do" attitude. + Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. + Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. + Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. + Obtain signatures on time sensitive and confidential documents. + Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. + Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. + Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. + Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) + Strong knowledge of Escalations & Prevention processes and procedures. + Must be Bilingual in English/Spanish (Puerto Rican dialect) + Regularly receives five star ratings and/or consistent positive feedback from customers. + High school diploma or equivalent education; Bachelor's degree preferred. + 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. + Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. + History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. + Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. + Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. + Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. + Excellent organizational and time management skills. + Meticulous attention to detail, passionate about diving into the "fine print," and interested in learning and acquiring new skills. + You work best when given complete responsibility and ownership over issues, even if they're new to you. + You dig in - there is nothing you're not willing to learn and master - and you sweat the details. **Recruiter:** Tyrone Taylor (************************) _Please note that the compensation information is made in good faith for this position only_ . _It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more._ _Starting salary/wage for this opportunity:_ $68,266.11 to $91,021.48 Compensation decisions will not be based on a candidate's salary history. You can learn more here (*************************************************************************************** . This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com . Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun (******************************* Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.