Support associate jobs in Caldwell, ID - 148 jobs

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. Job Duties * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. * Handles escalated calls on behalf of management. * Provides excellent customer service for all call center communication channels. * Accurately documents all member/provider communication * Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. * Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. * Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. * Engages and collaborates with other departments. * Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. * Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. * Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. * Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. * Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. * Completes research for state, legislative or regulatory inquiries as applicable. * Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. * Achieves individual performance goals as it relates to call center objectives. * Proactively engages and collaborates with other departments as required. * Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. * Assists with formal training needs of other employees along with new hire or training classes as needed. * Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. * Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. * Supports other inquiry areas including the most complex issues. * Conducts initial research and works to immediately resolve issues. * Appropriately escalates issues based on established risk criteria. * Recommends and implements programs to support member needs. * Resolves member inquiries and complaints fairly and effectively to ensure member retention. * Responds to incoming calls from members and providers. * Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs * Assist other retention or inbound functions as dictated by service level requirements * Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. Job Qualifications REQUIRED EDUCATION: Associate's Degree or equivalent combination of education and experience REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: 3-5 years customer service or sales experience in a fast paced, high volume environment PREFERRED EDUCATION: Bachelor's Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 5-7 years Proficient in systems utilized: * Microsoft Office * Genesys * Salesforce * Pega * QNXT * CRM * Verint * Kronos * Microsoft Teams * Video Conferencing * CVS Caremark * Availity * Molina Provider Portal * Others as required by line of business or state PREFERRED LICENSE, CERTIFICATION, ASSOCIATION: Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Join our chic team, dedicated to a styling and social experience that inspires women to express The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONAL RESPONSIBILITIES: Operational Excellence• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.• Ensures new products are properly merchandised and represented in a timely manner. • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.• Participates in pricing changes and markdowns.• Alerts store management to cash supply needs.• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.• Assists with boutique cleanliness and organization Customer Experience• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience Teamwork and Growth• Promotes an inclusive, collaborative approach to problem solving• Seeks personal developmental opportunities and readily solicits feedback Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. QUALIFICATIONS: High school diploma or equivalent Previous stock or cashier experience preferred Must be 16 years of age or older Excellent communication skills Excellent customer service skills Strong organizational skills and ability to multi-task in a fast-paced environment Able to learn or adapt to technology provided by the company Must be able to work the majority of the shift standing Ability to work quickly and within strict timelines Ability to demonstrate teamwork Exposure to visual merchandising and product placement techniques desired Communicate with customers, Associates, and Management; wear / communicate with headset Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required. PHYSICAL REQUIREMENTS:· Constant Walking/Standing- 67-100% of 8-hour shift· Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift· Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

The Resware Administrator (RA) plays a critical role in the continuous process improvement efforts at TitleOne. The RA interprets and applies operations, leadership, and administrative personnel's requirements. The RA implements, modifies, and trains through Resware the Company's primary production software. The RA has a variety of duties including user administration, setup configuration, workflow analysis, action list management, document management, and report development. RA is responsible for coordination of all activities regarding the efficient use of Resware. Essential duties and responsibilities include the following. Other duties may be assigned. Lead, research, develop, and deploys new/reengineered organizational processes and on-going programs that utilize ResWare. Works closely with Title and Escrow operational teams to improve Resware operational efforts; eliminate waste and variation in processes; assist with tests and experiments to improve processes. Manage partner process and data in Resware. Activity may include modifying partner access permissions, ensuring data quality, partner clean up and proper use of partners within Resware. Monitor, review, and modify ResWare basic configuration to optimize set up. This includes a variety of features including, but not exclusive to: Office/business, file numbers, user role groups, users, action lists, file permissions, search data, curative types, recording data, premiums, CD fees, templates, email templates and accounting. Perform user maintenance and administration including adding, deleting, and modifying users and user groups. Coordinate other technical needs and requirements with IT. Coordinate Resware team including Power Users to ensure help desk requests are addressed in a quality and timely manner. Provide ResWare team with advance information and training on changes to application. Manage new application release implementation to include testing, documentation, communication, training, and implementation. Facilitate and manage projects for strategic application enhancement implementation. Analyze and interpret operational requirements into scopes of work and communicate to developer for changes. Develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency. Coordinates technology integrations with third-party vendors, monitors the quality thereof, and maintains the relationship with those vendors. Qualifications/Experience: High school diploma and/or GED Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise. Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience troubleshooting and supporting software systems/solutions Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.

The Resware Administrator (RA) plays a critical role in the continuous process improvement efforts at TitleOne. The RA interprets and applies operations, leadership, and administrative personnel's requirements. The RA implements, modifies, and trains through Resware the Company's primary production software. The RA has a variety of duties including user administration, setup configuration, workflow analysis, action list management, document management, and report development. RA is responsible for coordination of all activities regarding the efficient use of Resware. **Essential duties and responsibilities include the following.** Other duties may be assigned. Lead, research, develop, and deploys new/reengineered organizational processes and on-going programs that utilize ResWare. Works closely with Title and Escrow operational teams to improve Resware operational efforts; eliminate waste and variation in processes; assist with tests and experiments to improve processes. Manage partner process and data in Resware. Activity may include modifying partner access permissions, ensuring data quality, partner clean up and proper use of partners within Resware. Monitor, review, and modify ResWare basic configuration to optimize set up. This includes a variety of features including, but not exclusive to: Office/business, file numbers, user role groups, users, action lists, file permissions, search data, curative types, recording data, premiums, CD fees, templates, email templates and accounting. Perform user maintenance and administration including adding, deleting, and modifying users and user groups. Coordinate other technical needs and requirements with IT. Coordinate Resware team including Power Users to ensure help desk requests are addressed in a quality and timely manner. Provide ResWare team with advance information and training on changes to application. Manage new application release implementation to include testing, documentation, communication, training, and implementation. Facilitate and manage projects for strategic application enhancement implementation. Analyze and interpret operational requirements into scopes of work and communicate to developer for changes. Develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency. Coordinates technology integrations with third-party vendors, monitors the quality thereof, and maintains the relationship with those vendors. **Qualifications/Experience:** High school diploma and/or GED Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise. Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience troubleshooting and supporting software systems/solutions Excellent communication (oral and written), interpersonal, organizational, and presentation skills. **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds. TitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members' lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (************************ **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (*********************** , Century 21 (*************************** , Coldwell Banker (******************************** , Coldwell Banker Commercial (****************************** , Corcoran (************************** , ERA (********************* , and Sotheby's International Realty (*********************************** , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. **At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (********************************************************************** . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran

Your role as a Building Automation Installation Specialist II As a Building Automation Installation Specialist II, you will assemble, plan, route, install, and repair wiring and other electrical components and equipment necessary to install engineered control and security systems. You will also contribute to the desired safety and work culture of the organization. Electrical Wiring/Installation: * Plan layout and installation of electrical wiring and equipment based on job specifications and local codes * Connect wires to electrical components as needed for a complete and operational system. * Test electrical systems or continuity of circuits in electrical wiring or equipment using testing devices, such as ohmmeters or voltmeters to ensure compatibility and safety of system. * Use a variety of tools or equipment, such as power construction equipment, measuring devices, power tools, and testing equipment, such as ammeters. * Place conduit, pipes, or tubing, inside designated partitions, walls, or other concealed areas, and pull insulated wires or cables through the conduit to complete circuits between boxes * Work from ladders, scaffolds, or roofs to install, maintain, or repair electrical wiring or equipment * Responsible for personal and team safety on jobs. May include pre-task planning and tool box talks. * Assemble, install, test, or maintain electrical or electronic wiring or equipment using hand tools or power tools Documentation: * May assist with preparing completed job as-built documentation. * Completes and submits labor and expense reports and paperwork in a timely, complete and accurate manner. Material and Equipment: * Maintains assigned equipment and literature * If company vehicle is provided - maintains vehicle and inventory on vehicle necessary for efficient job completion. * May monitor assigned jobs for changes in materials or equipment and notify supervisor. * May provide job material requests to supervisor as they are needed. Project Planning: * Examines project plans, specifications and submittal documentation then reviews with Project Manager to get a complete project understanding. * Prepare sketches or follow blueprints to determine the location of wiring or equipment and to ensure conformance to building and safety codes Other: * Maintains basic product knowledge, procedures and methods, and continuously learns more advanced product applications. * Responsible for staying up to date on company installation standards, safety training and current building codes as they pertain to scope of work. * Manages own backlog to ensure timely and accurate job completion. Keeps supervisor informed of job status and elevates problems as needed. * Mentor and train Controls Installation Specialist I What we're looking for in you * Associate's degree in electrical construction, technical, or related preferred. Or 2-4 years of equivalent experience. * 2+ years of experience or training in the electrical field * 2+ years of experience using testing equipment such as multi-meters and digital analyzers * 2+ years of experience with Microsoft Office Your life at Harris As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country. Harris Benefits + Compensation * Medical, dental, vision, and life insurance * 401K with company match * Vacation time, sick time, and paid holidays * Paid Parental leave * Sales Incentive Plan Visit our Careers Page for additional benefit details: ******************************************************************* Pay Range: $20.14 - $30.20 per hour The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.

Supported employment services Coordinator. Witco is looking for a Support Coordinator to direct a team of Job Coaches providing vocational employment services to people with disabilities employed in the community. Witco partners with Vocational Rehabilitation Services and others to serve the needs of people requiring employment support due to disability. Services range from evaluations, job placement and follow along, to on-site support ensuring job duties are completed efficiently and employer/employee communication is in place. Support Coordinators are instrumental in directing the day-to-day logistics and scheduling functions to Direct Support staff. This is an ideal position for someone with a passion for serving our community and the ability to lead, direct, and inspire others. ESSENTIAL DUTIES Supervises, trains, and leads a team of job coaches serving a caseload of clients working in the local community. Participates in the interviewing, selection, and hiring of Direct Support Professionals. Provides coaching coverage as scheduled. Drafts weekly schedules for team to ensure coverage for client needs. Coordinates client coverage for call-ins, staff vacations, and other needs. Develop strategies to implement comprehensive person-centered plans designed to achieve the desires of the person served. Draft comprehensive reports reflecting outcome of services provided. Recommend changes to services and plans as required or appropriate. QUALIFICATIONS High School diploma or GED Excellent verbal and written communication. Self-motivated, outgoing, and enthusiastic. Ability to lead and inspire others. Computer Scheduling and communications proficiency. Patience, compassion, empathy, and a desire to see others succeed. Prior experience working with individuals with intellectual or developmental disabilities, in social work, or providing supported employment is preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. EOE/M/F/Vet/Disability Must complete an obtain clearance for Criminal History, with fingerprinting, employment references, and pre-hire drug screen required.

Job Description Supported employment services Coordinator. Witco is looking for a Support Coordinator to direct a team of Job Coaches providing vocational employment services to people with disabilities employed in the community. Witco partners with Vocational Rehabilitation Services and others to serve the needs of people requiring employment support due to disability. Services range from evaluations, job placement and follow along, to on-site support ensuring job duties are completed efficiently and employer/employee communication is in place. Support Coordinators are instrumental in directing the day-to-day logistics and scheduling functions to Direct Support staff. This is an ideal position for someone with a passion for serving our community and the ability to lead, direct, and inspire others. ESSENTIAL DUTIES Supervises, trains, and leads a team of job coaches serving a caseload of clients working in the local community. Participates in the interviewing, selection, and hiring of Direct Support Professionals. Provides coaching coverage as scheduled. Drafts weekly schedules for team to ensure coverage for client needs. Coordinates client coverage for call-ins, staff vacations, and other needs. Develop strategies to implement comprehensive person-centered plans designed to achieve the desires of the person served. Draft comprehensive reports reflecting outcome of services provided. Recommend changes to services and plans as required or appropriate. QUALIFICATIONS High School diploma or GED Excellent verbal and written communication. Self-motivated, outgoing, and enthusiastic. Ability to lead and inspire others. Computer Scheduling and communications proficiency. Patience, compassion, empathy, and a desire to see others succeed. Prior experience working with individuals with intellectual or developmental disabilities, in social work, or providing supported employment is preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. EOE/M/F/Vet/Disability Must complete an obtain clearance for Criminal History, with fingerprinting, employment references, and pre-hire drug screen required. Job Posted by ApplicantPro

at Clarvida - Idaho Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. Adult Peer Support Specialist As an Adult Peer Support Specialist, you'll provide support to clients who are experiencing an acute mental health crisis. By sharing your lived experience to help promote recovery and resiliency, this position encourages hope, wellness, and self-advocacy to clients within a crisis center setting. Maintains the safety and security of the center by conducting client and visitor check-ins and discharge, communicating with staff on shift, and providing assistance by connecting callers to the appropriate staff. Perks of this position: $18-$19/hour 25 hours a week (daytime, evening, weekend shifts available) Overnight pay differential Consistent hours and pay Stability and growth opportunities of working with a national agency What we're looking for: Peer support certificate issued by the Idaho Department of Health and Welfare- If not certified, please see below** High School Diploma or GED Ability to pass background checks, including Enhanced Fingerprinting with ID DHW. ** If you are not Peer Support certified: Please visit the department Idaho Department of Health and Welfare website (link provided below) and read about the requirements to become peer support certified. If you meet the requirements and are interested in becoming certified please submit a cover letter along with your resume letting us know you are interested in becoming certified. We can provide a screening questioner and may be able to offer assistance with training costs if you are hired with the understanding that you will become certified. Please visit the department Idaho Department of Health and Welfare website (link provided below) and read about the requirements to become peer support certified. If you meet the requirements and are interested in becoming certified please submit a cover letter along with your resume letting us know you are interested in becoming certified. We can provide a screening questioner and may be able to offer assistance with training costs if you are hired with the understanding that you will become certified. Please visit the department Idaho Department of Health and Welfare website (link provided below) and read about the requirements to become peer support certified. If you meet the requirements and are interested in becoming certified please submit a cover letter along with your resume letting us know you are interested in becoming certified. We can provide a screening questioner and may be able to offer assistance with training costs if you are hired with the understanding that you will become certified. (The link below can be copied and pasted into your browser search bar, it will take you to Idaho Department of Health and Welfare website where it has more information about the certification process) ******************************************************************************************************************* What we offer: Full Time Employees: Paid vacation days that increase with tenure Separate sick leave that rolls over each year Up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings without waiting for payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Employee Assistance program Pet Insurance Perks @Clarvida- national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Company cellphone *benefits may vary based on Position/State/County Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. If you're #readytowork we are #readytohire! Now hiring! Not the job you're looking for? Clarvida has a variety of positions in various locations; please go to ******************************************** To Learn More About Us: Clarvida @ ************************************************** Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. "We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a [email protected] email, or a personal LinkedIn account that is associated with a Clarvida.com email address."

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for Paylocity client employee product users. In this role, you will receive, prioritize, document, and actively resolve client requests, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will administer both technical and non-technical support, building crucial relationships across departments to address client needs promptly and effectively. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries. Responsibilities: The primary duties of the Support Specialist include, but are not limited to: * Administer Technical and Non-Technical Support: Provide comprehensive support to clients, addressing their technical and non-technical queries with efficiency and professionalism. * Interdepartmental Collaboration: Establish strong working relationships within and across departments to effectively prioritize client needs, communicate project status, and manage timing expectations. * Scope Determination: Analyze client requirements to determine the scope of their needs, ensuring a clear understanding of their objectives. * Problem Solving: Utilize critical thinking and problem-solving skills to troubleshoot and resolve client questions, striving for prompt and accurate solutions. * Data Gathering and Evaluation: Gather pertinent data, identify options, and recommend courses of action to achieve client objectives. * Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients, ensuring their needs are met to their satisfaction. Requirements: * High School Diploma or Equivalent * 1+ years demonstrated Client/Customer Service experience. * Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls. * Familiarity and comfort with web-based applications * Intermediate experience with Microsoft Office, especially Microsoft Excel. * Basic project management abilities specifically related to managing high volume client requests and solutions. * Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season. Preferred Skills: * Bachelor's degree in related field * Call Center Experience * Bi-lingual Fluency Spanish and English * Healthcare and welfare benefits concepts * Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $20 - $25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here.opens in a new tab This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ******************************* in a new tab

The Information Technology Services (ITS) department at NNU is seeking someone to provide legendary user support and customer service. The Systems Support Technician 2 leverages technology to serve NNU's students and employees. This position elevates the computing environment through the analysis and implementation of policies and patches. The Systems Support Technician 2 works closely with a team of staff to provide support. This position is a full-time, non-exempt position and will report to the IT Operations Manager. Essential Functions * Prioritizes, coordinates, delegates, and completes user support requests and trouble tickets. * Serves as a point of escalation for System Support Technician 1 and help desk. * Performs user account management and configuration. * Acts as liaison with departments to ascertain needs and recommended solutions. * Assists in scheduling and management of Student Technical Assistants * Develops and enhances campus computer images and processes for supported hardware. * Designs and implements workstation configurations and software settings. * Performs deployment and upgrade of workstation hardware and software as required. * Implements and automates new and existing software packages. * Manages and enforces system update policies (mac OS, iOS, Windows). * Assists in the development and implementation of IT policies, procedures, and best practices. * Builds, installs, and upgrades tools for campus computer labs. * Maintains asset management and assists with lifecycle procurement and disposal. * Troubleshoots with contracted team for installations and repairs. * Performs data cleanup and analysis for ITS systems. * Performs other duties as assigned. Requirements Minimum Qualifications * Associate's degree (in Information Technology) or equivalent combination of education, technical certifications, and experience in the following: * Three (3) years or more experience in Tier 2 help desk support. * Apple DEP, School/Business Manager, JAMF. * Microsoft 365 (Teams, SharePoint, Office), Microsoft Admin Center, Entra, and Active Directory. * Configuration Manager, PDQ Deploy/Inventory. * Print Server and Printer Networking * Enterprise Resource Planning and Student Information Systems. * Intermediate knowledge of networking environments and principles. * Basic scripting knowledge and skills. * Experience with Change Management Processes. * Strong written and verbal communication skills. * Intermediate knowledge of Audio Visual and Classroom Presentation systems. * Ability to lift up to 50 pounds with or without reasonable accommodation. Preferred Qualifications * Bachelor's Degree (in Information Technology) or equivalent education. * 4 - 5 years of relevant experience. * Relevant experience with the culture of higher education. Compensation Salary will be determined by the educational background and experience. Personnel receive a generous benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program. Application Process To be considered for this position, a complete application packet must be received.? Complete application packet will include the following: * Letter of interest * Application form * Resume * Statement of Faith * Two professional reference letters * Letter of reference from pastor or elder Northwest Nazarene University is an Equal Opportunity employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right, to prefer employees on the basis of religion. (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

ESSENTIAL JOB FUNCTIONS AND STANDARDS: Function: The position of I.S. Support Specialist III is of great significance to Valley Wide Cooperative. The I.S. Support Specialist III oversees the daily operations of the I.S Service Desk team and will report to the I.S. Operations Manager. This role will ensure timely and effective technical support for end-users across the organization. It will combine hands-on technical expertise with leadership responsibilities, including staff supervision, performance management, and service improvement initiatives. This person will act as a liaison between the support team and other I.S departments to maintain operational continuity and enhance user satisfaction. Job Summary: These are the basic requirements of the position and must be performed competently. Supervise and mentor I.S. Support Specialists, including training, and assisting in performance evaluations. Monitor workload distribution and ensure coverage for service desk operations, including on-call rotations. Foster a collaborative and customer-focused team culture. Oversee ticketing system operations: ensure proper logging, categorization, prioritization, and resolution of incidents and service requests. Escalate unresolved or high-impact issues to appropriate technical teams. Track metrics and generate reports on service desk performance. Provide advanced support for hardware, software, and network-related issues. Guide team members in resolving complex technical problems. Ensure compliance with internal security and access protocols. Maintain and improve internal knowledge base articles and troubleshooting guides. Document recurring issues and resolutions to streamline support processes. Promote knowledge sharing across the team. Supervise tracking and documentation of I.S assets including hardware, software, and loaner devices. Ensure proper decommissioning and replacement of obsolete equipment. Identify opportunities for process improvement and implement best practices. Coordinate training sessions for team development and onboarding. Stay current with emerging technologies and company policies. ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of related work experience in Information Technology preferred. Prior supervisory or team lead experience. Strong communication skills; ability to communicate professionally with managers, supervisors, employees, customers, vendors, and the public. Ability to make appropriate decisions and execute them according to policy. Ability to determine the order of need and task priority based on importance. Exhibit a professional and positive image.

Job DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Starting pay is $21.50 per hour Schedule is 6:30am - 3:00pm is responsible for providing administrative support to the Operations Department. * Monitoring, tracking and updating attendance and performance records * Generating Constructive Performance Discussion Records * Processing/Researching departmental expenses (including Company financials, operational expenses, and company-confidential data) * Track inventory and ordering of all office supplies and uniforms. * Coordinating and arranging meetings, preparing agendas, reserving and preparing facilities * Performing other duties as assigned to meet business needs Qualifications: (If it is listed it is a required, unless otherwise noted as Preferred) * HS diploma or GED preferred and four years related experience and/or training; or equivalent combination of education and experience. * MS Office (Word, Excel, PowerPoint, Email) * Photo shop/Graphic design * Operation of fax and copy machines * 10 key by touch * Must be willing to work flexible hours, Holidays and some weekends Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends." Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs. Equal Opportunity Employer Shamrock Foods Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn. (************************************************** **_Duties And Responsibilities:_** + Building long-term relationships with the contractors within the assigned area of focus. + Following construction bidding to ensure all applicable projects are addressed utilizing the company tools (Dodge reports, Dashboards, SFDC, etc.) + Creating new market share by selling a broad range of products and services to new customers. + Utilizing approved marketing materials to demonstrate sales presentations and proposals to prospective customers; assuring that the customers understand the value proposition and positive advantages of Everon's products and services over those of the competition. + Following up with prospects and bids in a timely manner. + Independently establishing call plans and customer follow-up strategies and tactics; consistently applying time and territory management techniques. + Through in-house training, networking, and research, maintain an in-depth knowledge of Everon's complete line of products/services and customers' needs. + Conducting post installation follow-up by contacting the customers, ensuring commitments were met and affirming customer satisfaction once the customer has been in service. **_Work Environment:_** + The noise level in the work environment is usually moderate. + Normal office/field environment. + Must be able to work extended hours to support timelines, construction sites, and customers' facilities. + Must be able to work extended hours to support business requirements. **Qualifications - External** **_Minimum Qualifications (Education, Skills & Experience):_** + High School Diploma, Bachelor's degree, or equivalent, or three (3) to five (5) years of professional experience in high volume sales and a fast-paced environment. + A minimum of five (5) years of industry experience as a successful sales representative. + Must have consistently met or exceeded sales performance for the past three (3) to five (5) years. + Must demonstrate professional knowledge with an in depth understanding of all or most of the following systems: fire alarm/life-safety, intrusion alarm, access control, video surveillance, nurse-call, plus low voltage systems in general, installation, testing, inspection and maintenance. + Keen understanding of the construction contracting environment. + Strong prospecting skills, ability to build customer relationships through consultative selling and promoting customer confidence in Everon Security Services. + Lead generation and organic pipeline, planning and forward-thinking skills. + Must have a technical aptitude and an understanding of drawings and codes. + Exceptional customer service, thoroughness and self-motivation. + Must be self-motivated and have a strong work ethic. + Must have strong negotiation skills and prospecting skills. + Must be proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook). + Excellent verbal, written and presentation skills with the ability to present to senior level executives within the customer organizations. + Must have a driver's license with an acceptable driving record. + Must be able to clear a drug screening. + Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English **_Physical Requirements:_** + While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. + The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds. + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

ViaPath is seeking Technical Support Representatives - Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly. Position will be based at the ViaPath office located in Fruitland, ID. Shift will be Monday - Friday, 8:00AM - 5:00PM Central or 2:30PM - 11:30PM Central. Responsibilities Serve as an Ambassador for ViaPath Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting Provide technical support of ViaPath products for customers, business partners, and internal employees Accurately document & record technical support calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in ticket and tracking software applications Open/Work problem issues and proactive tickets as escalated from other team members. Escalate those issues that cannot be resolved using current knowledge to the next level Communicate with the customers and give them a comfort level that their issue is being properly addressed Participate in technical aspects of installation and upgrade projects for new and existing customers, working with both on-site technicians, customers, partners and end-user customer personnel Test/setup/troubleshoot of client software installations, test platforms, and equipment Other duties as assigned such as inmate request handling, data entry, etc. On-call work is required upon completion of training based on rotation Qualifications High School Diploma or GED Minimum of 6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting Proficient in the use and basic troubleshooting of industry standard software packages including but not limited to: Microsoft Office (Word, Excel, Outlook, etc.) required Browsers: Internet Explorer, Google Chrome, Apple Safari required Remote connectivity tools such as VPN, RDP, VNC is desired Android OS / iOS Troubleshooting is desired Linux knowledge/troubleshooting is desired SQL experience desired ServiceNow is highly desired Exceptional listener and communicator; Strong verbal and written communications skills Ability to work in a fast-paced environment and multi-task on work assignments Strong organizational skills Able to work independently and in a team environment Excellent research and documentation skills Ability and interest to learn proprietary systems Schedules may vary based on business need Additional Information ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations. Benefits Overview ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes: Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs. Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available. Flexible Time Off (FTO) - Including vacation and sick time Company Holidays Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions. Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available. Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters. Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services. Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.