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Account Support Specialist
Coca-Cola Bottlers' Sales and Services 4.3
Support associate job in Tampa, FL
The Account Support Specialist is a customer-facing role that provides account management and customer development support to potential and existing customers in a contact-center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential new customers leveraging solution-based conversations.
Duties and Responsibilities
Deliver professional account management which results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services
Understanding how the individual bottler go-to-market strategies affect customer experiences
Maintain and/or repair customer relationships to retain customers
Use available resources to gather data, analyze issues, and have confidence in decision-making abilities.
Analyzing data to determine root causes and/or identify opportunities
Handling customer issues to final resolution
Resolution of Customer Support Tickets (Cases)
Meet and maintain all key performance metrics
Provide validated and constructive feedback to team leaders that will drive individual and team performance.
Handle ad-hoc project activities
Collaborate and actively participate in a teamwork environment to drive engagement
Extended periods of sitting, typing, and use of multiple computer screens in fast fast-paced environment
Must be flexible to work any shift
Key Skills and Abilities
Effective and empathetic listening
Building rapport
Relationship building
Critical thinking
Problem-solving
Independent thinking & decision-making
Ability to effectively handle difficult situations
Multi-tasking and the ability to manage multiple channels of communication
Influencing customers and various internal stakeholders
Understanding of customer-facing bottler processes
Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce)
Adherence to the process for more effective and quality completion of tasks
Education Requirements
High School Diploma or GED
Years of Experience
2+ years of related experiance
Required Travel
Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion.
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees' contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans
Company Message
Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$36k-63k yearly est. 2d ago
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Key Account Support Specialist
Advantage Solutions 4.0
Support associate job in Tampa, FL
Primary Posting Location : City Charlotte Primary Posting Location : State/Province NC Primary Posting Location : Postal Code 28201 Primary Posting Location : Country US Requisition ID Type Full Time Category Client Services/Account Management
Minimum
USD $18.50/Hr.
Maximum
USD $26.44/Hr.
Summary
Key Account Support Specialist
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.
In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
* Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
* Develop and conduct negotiations to maximize profitability and maintain positive relationships
* Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
* Analyze performance metrics of assigned clients and make recommendations for improvement
* Recommend ways to improve business margin for clients and recommend action plans
* Strategize on how to maximize marketing spend to achieve client's financial goals.
* Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
* Drive cross-collaboration among all other internal teams
* Analyze data reports to ensure financial performance meets forecasted targets
* Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
* Strong presentation skills
* Excellent interpersonal and organizational skills
* Working knowledge of syndicated data
* Proficiency in Microsoft Excel
* Intermediate or advanced computer skills
* Strong written communication and verbal communication skills
* Conflict management skills
* Demonstrated ability to provide cross-functional leadership
* Well-organized, detail-oriented, and able to handle a fast-paced work environment
* Flexible and adaptable, able to change and alter according to changes in projects or business environment
* Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
* Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
* Develop and conduct negotiations to maximize profitability and maintain positive relationships
* Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
* Analyze performance metrics of assigned clients and make recommendations for improvement
* Recommend ways to improve business margin for clients and recommend action plans
* Strategize on how to maximize marketing spend to achieve client's financial goals.
* Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
* Drive cross-collaboration among all other internal teams
* Analyze data reports to ensure financial performance meets forecasted targets
* Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
* Strong presentation skills
* Excellent interpersonal and organizational skills
* Working knowledge of syndicated data
* Proficiency in Microsoft Excel
* Intermediate or advanced computer skills
* Strong written communication and verbal communication skills
* Conflict management skills
* Demonstrated ability to provide cross-functional leadership
* Well-organized, detail-oriented, and able to handle a fast-paced work environment
* Flexible and adaptable, able to change and alter according to changes in projects or business environment
* Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties and s
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
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$18.5-26.4 hourly 3d ago
Treasury Management Support Specialist II
Seacoast National Bank 4.9
Support associate job in Saint Petersburg, FL
can be located in St. Petersburg, Boca Raton or Stuart, FL.
(3 days in the office/2 days remote).
This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews.
Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods).
Responsibilities
Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls.
Reviews maintenance requests, completes maintenance requests timely with attention to detail.
Processes orders for replacements scanners and return labels
Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed.
Researches non post of RDC transactions, performs maintenance to RDC platforms as needed.
Completes account servicing requests with a high degree of customer satisfaction.
Reviews hourly ACH reports to ensure transmissions are occurring as anticipated.
Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts
Compiles daily, weekly and monthly reports as requested.
Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P.
Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues.
Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization.
Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction.
Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly.
Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates.
Resolves problems or discrepancies on customer accounts in a timely manner.
Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
Adheres to Seacoast National Bank's Code of Conduct.
Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research
Completes other tasks as assigned.
Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties.
Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.
Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services.
Requirements
High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields.
Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services.
Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.
Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding.
Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them.
Strong customer service skills.
Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation.
Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.
Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.
Ability to maintain a high degree of confidentiality.
Work independently, requiring supervisory approval in unusual or sensitive situations.
Strong customer service, operational, and telephone skills.
Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-49k yearly est. 6d ago
NMCI/Flank Speed End User Support - FL
Solvere Technical Group
Support associate job in Bayport, FL
Solvere Technical Group is seeking a skilled NMCI/Flank Speed End User Support professional to join our team. The ideal candidate will provide technical support and assistance to end users in a timely and efficient manner.
Responsibilities:
Provide NMCI/Flank Speed end user support.
Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
Manage, maintain, and track NMCI seat and peripheral Contract Line-Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews.
Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
Provide hands on assistance for issues that do not require direct NMCI Help Desk support.
Configure laptops for remote access to support CNSL staff travel.
Maintain an accurate inventory of NMCI and government assets.
Provide end user support for NMCI hardware and software to include various Microsoft products.
Assist with printer and peripheral devices.
Qualifications:
Possess five (5) years of experience working with NMCI networks.
Experience must include:
Knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series.
Experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.
Clearance Requirements:
Active Secret Clearance
Physical Requirements:
This position may involve physical activities typical of a professional work environment. Specific physical demands will vary depending on the role and work setting
BENEFITS
Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company's 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.
About the Company Visit: ************************
Solvere Technical Group is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status or any other characteristics protected by law.
$31k-51k yearly est. 2d ago
Multi Tiered Systems of Support (MTSS) Specialist (2025-2026) *Anticipated Vacancy*
Pasco County Schools 4.3
Support associate job in Wesley Chapel, FL
*Open Until Filled*
Responsible for assisting with developing and implementing MTSS systems at the school and district level by fostering a climate of shared responsibility and shared commitment; supporting regional and school communities in the implementation of evidence-based practices and programs; advocating for an integrated, Multi-Tiered System of Supports; promoting the use of collaborative planning and problem solving; modeling the use of data to drive decision making; seeking, providing, and supporting professional development opportunities; advancing meaningful parental and community involvement; and delivering comprehensive services.
EDUCATION, TRAINING & EXPERIENCE
Master's degree in education or a closely related field
Experience with development and implementation of professional development training
Experience with program evaluation strategies and methods
Experience in the assessment of student skills using a variety of formal and informal assessment tools
Experience with the implementation of a Multi-Tiered System of Supports at the school or district level
CERTIFICATES, LICENSES & REGISTRATIONS
Valid Florida Educator's Certificate
PREFERRED QUALIFICATION
School based Leadership experience
School Psychologist experience
Must have experience in Multi Tiered Systems of Support, including identification of needs, implementation of interventions, and action planning around data.
Click here for Job Description.
Pasco County Schools utilizes the Florida Care Provider Background Screening Clearinghouse for fingerprinting and Level II background screening.
For more information about the Florida Clearinghouse and Level II background screening requirements, including eligibility assessments and compliance guidelines, please visit *********************************
Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices.
$47k-61k yearly est. 60d+ ago
Client Support Associate, Commercial Insurance
Franklin St.
Support associate job in Tampa, FL
Franklin Street is currently seeking a Client SupportAssociate to join our team in Tampa, FL.
The ideal candidate must possess Bachelor's degree in Risk Management or other applicable area of concentration strongly preferred. Must have at least one year of experience working with commercial lines. Candidates must possess an active 4-40 or 2-20 commercial insurance license or the ability and desire to obtain an active license soon after hire.
Position Overview:
The Client SupportAssociate - Commercial Insurance will assist an Account Manager(s) in support of our group of insurance agents to enable the agents to reach a high level of production and provide exceptional customer service to our clients. The person in this role works on assigned, basic tasks as a way of learning each piece of the commercial insurance business under strict control and guidance from others on the insurance support team.
Assists Insurance Agents with client paperwork and processing including but not limited to:
Updates databases and spreadsheets for the insurance team.
Keeps coverage information, endorsements, and correspondence updated in management system (AMS360) and proprietary database on an ongoing basis.
Scans and uploads documents on a daily basis.
Performs routine insurance processing functions
Entering policies into our insurance database system (AMS 360)
Processing endorsements in AMS
Obtain loss runs for renewals
Creating Acord Applications
Completing Supplemental Applications
Creating Certificates of Insurance and Evidence of Insurance
Understanding lender compliance
Summaries of Insurance
Creating client invoices
Checking policies
Responds to various inquiries from clients. Gathers signed documents, delivers signed documents to underwriters, and obtains any additional information to finalize bind requests from agents (ex: loss runs).
Assists agents/brokers as needed by producing general correspondence, client binders, memos, charts, tables, graphs, business, and premium allocations, etc.
Assists agents/brokers with day-to-day tasks and special projects.
Performs other duties as assigned.
Assists Practice Leaders with marketing process to include but not limited to the following: prerenewal presentations, loss summaries, SOV analysis, allocations, and submissions
Requirements
An active 4-40 or 2-20 commercial insurance license or the ability and desire to obtain an active license soon after hire. (within approximately 90 days or less)
Bachelor's degree in Risk Management or other applicable area of concentration strongly preferred.
AMS 360 proficiency or similar industry software experience a plus.
Advanced proficiency in MS Office suite including Excel, Word, Outlook, and related software required.
The ability to learn and become proficient in additional applicable software
Strong written and verbal communication skills (professional level English). Must be able to speak clearly and concisely. Must possess the ability to represent the company professionally both in person and over the phone with a pleasant demeanor and customer service focus. Professional business attire is required.
Bilingual (Spanish) a plus.
Analytical ability is required in order to gather and summarize data for reports, find solutions to various problems, and prioritize work.
Must possess strong organizational skills and be able to multi-task in a fast-paced, deadline driven, business environment.
Ability to represent the company professionally in front of guests with a pleasant demeanor, and hospitality / customer service focus. Professional business attire is required.
Must possess strong organizational.
About Franklin Street:
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients' evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions-Real Estate, Capital, Insurance, Property Management, and Project Management-Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you've been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.
Learn more about Franklin Street and our award-winning culture at *******************
Franklin Street offers competitive salaries, medical - including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.
Must be able to successfully pass pre-employment (post-offer) drug screen and background check.
Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.
$29k-51k yearly est. 30d ago
Fraud Support Associate I
Dev 4.2
Support associate job in Saint Petersburg, FL
Company DescriptionJobs for Humanity is partnering with FIS Global to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the Role:
As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.
About the team:
The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client's consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.
What you will be doing:
Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
Participate in department initiatives to improve efficiencies.
Stay up-to-date on changing fraud trends.
Work from eligibility is based on performance and business needs; Associates will report to the office if their performance does NOT meet standards or if the client or FIS requires a return office
In-class room training 9 AM - 5:45 PM CST/10 AM - 6:45 PM EST
On the job training
Participant in frequent up-training to expand overall knowledge of processes and services
What you will need:
High school diploma or GED
2 years of customer service experience
Prior call center experience, banking experience is preferred
Outstanding customer service skills (verbal and written) that foster customer satisfaction
Excellent computer navigation and operation skills
Ability to work independently and in a team environment
At FIS, we are as committed to growing our employees' careers as our own business. We offer:
Attractive benefits including medical, dental, and vision coverage
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
$29k-46k yearly est. 60d+ ago
Client Support Associate
GCM 4.6
Support associate job in Saint Petersburg, FL
Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client SupportAssociate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
$27k-41k yearly est. Auto-Apply 60d+ ago
Boarding School Support Associate, Summer 2026
IMG Academy 4.4
Support associate job in Bradenton, FL
The Boarding School SupportAssociate, Summer 2026 will be responsible for helping process all aspects of student enrollment at IMG Academy. Assist in guiding over 1,500 returning students, new students, and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure the Enrollment Office is fully supported to provide resources and support that is necessary for the student to have an incredible experience at IMG Academy! Responsibilities include but are not limited to owning processes and communication related to the onboarding of students. In addition, creating, distributing, and finalizing enrollment agreements. Position Responsibilities:
Process
Effectively communicating with clients about requirements and expectations for their boarding school experience
Responsible for the onboarding experience of a boarding school family, including managing the clearance of registrations forms for boarding school
Utilize CRM system and other trackers daily to update communication and process on all required student health & registration forms
Communication
Provide exceptional customer service and accurate communication with current and potential IMG Academy families
Act as a liaison and point of contact between the families and the Academy, specifically regarding the onboarding experience
Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrive to campus
Collaboration
Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effective communication
Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth
Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts, John Hopkins, and other relevant stakeholders on campus
Manage the Support Team email and phone line to fulfill customer requests
Provide coverage, manage and assist the clearance of registration forms for boarding school.
Provide coverage during boarding school check-in to answer any questions, way find and assist where needed
Assist with overflow of needs from other departments especially during peak seasons on campus
Other duties as assigned
Goals
Successfully contribute to achieving 100% registration and health forms clearance for boarding school
Maintain accurate enrollment data and status tracking in real time
Maintain accurate registration and health forms data and status tracking in real time
Knowledge, Skills and Abilities
1 year of progressive work experience
Experience with high-volume calling
Excellent written and verbal communication skills
Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.)
Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion
Proven ability to multi-task while handling a wide array of responsibilities
Experience communicating highly sensitive information amongst multiple departments
Strong commitment to customer service and the student-athletes' and their families' experience, as well as collaboration within the team and across multiple departments on campus
Preferred Skills
Knowledge of electronic contract signing software is sought, but not required (i.e. - Adobe, Signable, etc.)
Knowledge of a Health Record/Online Registration platform is sought, but not required
Bilingual (Spanish)
Physical Demands and Work Environment
Ability to work flexible hours to include nights, weekends and holidays is required
$29k-47k yearly est. 8d ago
Manufacturing Support Associate, Accuform NMC Brooksville - 2nd Shift
Accuform 3.6
Support associate job in Brooksville, FL
We are looking for a Manufacturing SupportAssociate that will support our AccuformNMC, Brooksville, Florida operations. AccuformNMC is an award-winning manufacturer of safety identification products with a focus on industrial safety space. The Manufacturing SupportAssociate performs a variety of functions including printing, cutting, laminating, and finishing tasks within a manufacturing value stream. Job functions may include special assignments as directed by the department or plant manager.
We are centrally located in Hernando County in the Airport Industrial Park. We have a clean, air-conditioned manufacturing facility. Come meet us and learn how you too, can make a difference the AccuformNMC way!
Schedule: 2nd Shift (2:30pm-11:15pm)
Hourly Rate $16.50 + $1.00 per hour shift differential.
RESPONSIBILITIES:
Set up and print jobs on Printers, including flatbed, hybrid, and roll printers.
Operate liquid lamination machines to apply coating to signs and sheets.
Operate roll-to-roll lamination equipment.
Operate cutting equipment to convert sheets to finished product (signs, tags, labels, banners).
Perform finishing operations for signs, tags, labels, and banners. This includes operation of drill-press, lasers, round-cornering machine, hole-punch, press brake, and other finishing equipment.
Perform startup, shutdown, cleaning, and daily maintenance on printing, cutting, lamination, and finishing equipment.
Prepare packages and pallets for shipment.
Utilize work orders to read & understand item specifications, job priorities, and daily workload.
Maintain raw material inventory levels.
Maintain a high level of quality and accuracy throughout all work processes.
Report machinery status and/or problems to supervisor.
Remove waste at end of shift.
Ensure work area is kept neat and clean.
Participate in continuous improvement initiatives. Learn and apply LEAN and 5S tools.
Train and become sufficient at all work processes within the value stream.
Cross-train in other areas of production/shipping.
Able to work OT occasionally, sometimes mandatory.
Work in other areas of Production/Shipping.
Inventory / Cycle Counting
REQUIREMENTS:
Ability to sit, stand and/or walk, for an 8-hour shift.
Ability to reach with hands and arms; bend, stoop, and crouch.
The ability to use hands and fingers effectively to handle, or feel objects, tools, or controls.
Good hand-eye coordination.
Frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.]
Ability to effectively communicate.
Must be able to wear safety glasses while in the plant and any other necessary PPE as required by the specific task.
High School Diploma or equivalent preferred.
Prior experience in a manufacturing environment preferred.
BENEFITS: We offer excellent comprehensive benefits that include:
Medical, Dental & Vision benefits.
Health Care Savings Accounts and Flexible Spending Accounts.
Paid time off including vacation & personal time.
401K - with company match. Both pretax and Roth options available.
Company paid Short Term Disability.
Company paid Long Term Disability.
Company paid Employee Assistance Program.
Employee Wellness Program
$16.5 hourly 10d ago
Support Services Specialist - Pharmacy Technician
Elevance Health
Support associate job in Tampa, FL
Support Services Specialist
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
The ideal candidate would have an active Pharmacy Technician license and live near one of the following Pulsepoints: Lake Mary-FL, Miami-FL, Tampa-FL or Harvey, Louisiana.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Schedule: This position will work an 8-hour shift Monday through Friday within the operational hours of 8:30 am - 5:30 pm (ET). Additional hours, including weekends or holidays, may be required based on operational needs.
The Support Services Specialist is responsible for performing duties to document and validate various activities, documentation, and events as they relate to the patient/pharmacy/prescriber/manufacturer requirements.
How You Will Make an Impact
Primary duties may include, but are not limited to:
Perform inbound and outbound calls, review and document accurate notes taken related to the calls and ensure correctness of entries made to patient file.
Audit patient accounts as required by manufacturing or payors, review entries for accuracy, correctness, and specific criteria.
Identify adverse events required by the manufacturers and notify the clinician ensuring all documentation requirements are met.
Review discharge work instructions to ensure all attempts have been made to service the patient prior to discharge; attempts include but are not limited to contacting the patient and the prescriber.
Follow up with the patients, prescribers, internal associates, and others to provide or obtain information needed.
Support additional therapy programs as they arise which may require additional documentation and tasks.
Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
Minimum Requirements:
High School Diploma or GED and minimum 2 years of experience in pharmacy environment.
Current, valid, active, and unrestricted State Pharmacy Tech. Certification or national certification based on applicable state(s) required.
Preferred Skills, Capabilities, and Experiences:
Previous experience working in specialty pharmacies is highly preferred.
Experience in a call center environment is preferred.
National Pharmacy Technician Certification (CPhT) is preferred.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
MED > Licensed/Registered Pharmacist/Pharmacy Technician
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$27k-51k yearly est. Auto-Apply 7d ago
Strategy, Plans, Exercises, and Policy Support Services/Military Deception (MILDEC) Specialist
Valens Global
Support associate job in Tampa, FL
Job DescriptionSalary:
We greatly appreciate your interest in the Strategy, Plans, Exercises, and Policy Support Services / Military Deception (MILDEC) Specialist position. Please note that at this time, we are currently recruiting for this position in response to a recently released Request for Information (RFI). Interviews will begin once the official Request for Proposal (RFP) is issued. Candidates who meet the qualifications will be contacted as the process moves forward.
Those who apply at this stage will have preference over candidates who apply once the position is confirmed. We are actively reviewing the details and will provide updates as soon as more information becomes available. Thank you for your patience and understanding during this process.
About Valens Global
Valens Global provides analyses, strategies, and innovative solutions thatanticipateand address critical threats to people, businesses, and governments.Our goal, simply put, is to empower clients with essential knowledge as they navigate complex security challenges rooted in a changing global society.We believe these twenty-first century challenges require analysts who are fiercely independent, forward thinking, and unafraid to challenge received wisdom. We foster an intellectually vibrant climate. We emphasize teamwork, transparency, meritocracy, accountability, and empowerment at junior levels. We are proud of ourtrack record. Our products exceed our clients expectations and stand the test of time. At Valens, you would be part of a smart, talented, and confident team of people with diverse backgrounds, experiences, and outlooks. We think Valens isa great placeto work, and we thinkyoullagree.
Valens is seeking a highly skilled and experienced professionalto join our team as a Strategy, Plans, Exercises, and Policy Support Services expert with a focus on Military Deception (MILDEC). This role is crucial in supporting the U.S Central Command (USCENTCOM) in Tampa, FL, by providing specialized expertise in MILDEC planning and coordination.
Key Responsibilities:
Provide support in the drafting, approval, and execution of current MILDEC plans and orders to enhance operational success, reduce U.S. casualties, and prevent loss of equipment
Offer subject matter expertise to USCENTCOM Component Commands for MILDEC planning, including plan coordination and de-confliction
Assess MILDEC operations by reviewing Measures of Performance (MOP) and Measures of Effectiveness (MOE) defined in MILDEC plans
Coordinate with Counterintelligence assets to ensure synchronization of MILDEC operations. Integrate MILDEC planned and current operations, activities, and investments with Computer Network Operations, Electronic Warfare, Operations Security (OPSEC), and Military Information Support Operations in support of political and military objectives
Minimum Qualifications:
U.S. Citizenship
Graduate from the Defense MILDEC Training Course IAW the current CJCSI 3211.01 and a Service or Joint level MILDEC training course IAW USCENTCOM R-525-3
At least 5 years of MILDEC planning experience, with a minimum of 3 years of experience at a Geographic or Functional Combatant Command Headquarters or Service Component headquarters that directly supports a Geographic Combatant Command
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Proficiency in MILDEC planning and coordination
Must possess and maintain a Top Secret (TS)/Sensitive Compartmented Information (SCI) clearance
Preferred Qualifications:
Experience in planning, researching, and providing qualitative analysis of MILDEC activities
Proficiency in developing joint, interagency, and multinational activities within identified ways, means, and ends
Required Application Materials:
Candidates must complete the Predictive Index Assessments. Please click on this link to be redirected to the behavioral assessment - a free-choice, untimed test that helps us comprehend how you view your personal work ethic and how you view the workplace:
Predictive Index Candidate Assessment
Your application will not be reviewed until you have completed the behavioral assessment
Cover Letter
Resume or CV
Why Join Us:
Impactful Work: Contribute to the strategic planning and coordination efforts that support national security and defense
Professional Growth: Opportunities for continuous learning and career advancement
Collaborative Environment: Work alongside experienced professionals in a dynamic and supportive setting
$27k-51k yearly est. 30d ago
2025/2026 Afterschool Regional Support Associate (Hillsborough County) - Tampa YMCA
Tampa Metropolitan Area YMCA 3.7
Support associate job in Tampa, FL
Regional SupportAssociates, under the direction of the Program Director, will provide for the safety, well- being and development of participants in the after school program. This position will assist the YMCA in Closing the Achievement Gap and cultivating an environment in which youth have a sense of belonging and interact and serve as mentor for youth, helping to nurture their self-esteem, build their confidence and form relationships through STEAM curriculum activities, crafts, games and homework support. Qualified candidates must exhibit behaviors and attitudes that are consistent with the YMCA mission and policies of the association. This position requires daily site location changes throughout Hillsborough County to ensure program sites are properly staffed.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Program Quality and Growth
* In conjunction with site supervisors, provides overall leadership, supervision and quality control for the program sites.
* Conducts monthly site quality audits.
* Maintains face counts and headcounts and staff ratio at all times.
* Demonstrates appropriate decision-making abilities.
* Works closely with the assigned school to create/maintain and improve relations with all staff in order to work together to reach and engage parents and children.
* Promotes a team concept through a positive approach to supervision, communication and interactions with others.
* Greets parents and children and maintains a positive relationship with parent and other staff. Models relationship-building skills in all interactions.
* Knows all parents, staff and children by name.
* Creates a positive atmosphere, which boosts self-esteem and general self-concept for all participants.
* Ensures quality of supplies, equipment and materials are well maintained.
* Ensures activities, experiences and routines are implemented. Prepares those activities a week in advance, in order to prepare a list of needed supplies a minimum of two weeks in advance. Must ensure what is planned for groups is age-appropriate.
* Organizes, cleans and puts away all site materials. Reports damaged materials and takes them out of circulation.
Operations/Leadership
* Communicates clearly and regularly with parents about the program and their child's participation.
* Maintains ongoing communication with supervisor.
* Adheres to and ensures enforcement of program rules and communicates them positively and effectively to staff, members and program participants.
* Conducts periodic observations to evaluate job performance of assigned staff, maintains appropriate documentation, and prepares and leads quarterly staff reviews.
* Assists Site Supervisor to organize and lead monthly staff meetings to flow down communication and provide continuing education as directed by Senior Program Director and Program Director.
* Assists Site Supervisor to plan, organize and oversee implementation of a curriculum that is developmentally and culturally appropriate.
* Collects program documents and delivers via drops on the assigned due date each week to the designated YMCA center.
* Ensures that staff use electronic time and attendance software system, if available. All time change requests must be completed and submitted by assigned due date.
* Reports to work on time and as scheduled and must be in Tampa YMCA approved uniform.
* Immediately notify the Program Director if you are going to be late or absent. Last minute notification of absence may result in disciplinary action.
* Models, reinforces and abides by the Tampa YMCA core values of Caring, Honesty, Respect, Responsibility and the Tampa YMCA Code of Conduct.
* Models, reinforces and abides by the Tampa YMCA core values of Caring, Honesty, Respect, and Responsibility and the Tampa YMCA Code of Conduct.
* Assist the YES Center Business Services with notifications to families regarding past due payments.
* Assists with the Annual Giving Campaign.
* Suggests ideas and actions to improve the program.
* Attends all staff meetings and training opportunities.
* Must have reliable transportation and willing to travel, if needed.
* Performs other duties as assigned.
Safety and Risk Management:
* Ensures all emergency procedures meet required standards and are properly displayed throughout the site.
* Maintains single point of entry on site at all times to ensure safety.
* Matches individuals authorized to pick up children to the site log.
* Audits sign in/sign out log daily. Reports discrepancies to the Program Director immediately.
* Maintains coordination with the facility and personnel to follow the YMCA's Safety and Security program.
* Provides daily inspections of areas used by the program to ensure both cleanliness and safety.
* Reports any questionable signs of abuse and document the incident with the Program Director immediately.
* Reports incidents and accidents immediately to the to the Program Director as well as contact parents when instructed by Director.
* Performs first aid as needed and ensures injury incident forms are completed in a timely manner.
* Identifies and directly reports instances of unusual, disruptive, unsafe or threating behavior, inappropriate language or conduct, or other disciplinary issues.
* Adheres to the Child Abuse & Neglect Reporting requirements, which mandate by law all childcare personnel to report suspicions of child abuse, neglect, or abandonment. The Tampa YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Director and Director of Quality and Risk Management. Conducts a thirty-minute face count check to ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Program Director as needed.
* Ensures all emergency medication for participants are maintained and accessible at all times during programming.
* Additional medication training may be required, including the implementation of administering medicine such as epi-pens, inhalers, shots, injections for diabetes, etc.
Performs all other duties as assigned.
Education/Experience:
* 18 years or older, preferred.
* High School Diploma required or GED and preferably one of the following educational requirements:
* Post-secondary level vocational certificate in childcare through the State of Florida- level vocational certificate in childcare through State of Florida- Department of Education.
* Child Development Associate (CDA)
* Associates Degree or higher from an accredited college/university in child care development
* Must have a minimum of one-year experience in school, community, volunteer or work experience in a role requiring interaction with youth.
* One-year experience in a leadership role
* Must be able to work cooperatively with children, parents and peers; demonstrate character, integrity, adaptability and patience in communicating with others.
* Must have a valid FL Driver's License with good driving record and be able to travel within Hillsborough County
Certifications/Trainings Required:
* Must obtain within 30 days of employment and maintain current certifications in CPR, AED and First
* Must obtain within 10 days of employment 8 Early Learning Certifications or equivalent.
* Maintain other required certifications as stated in the training
* Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** )
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:
* The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
* Ability to instruct and observe participants during program activities.
* The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
* Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
* Ability to sit and reach, and must be able to move around the work environment.
* Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
* Must have flexibility and the ability to adapt to changing circumstances.
* Ability to lift and move a minimum of 30 pounds.
* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
* Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
* The noise level in the work environment is usually moderate to high.
* This position requires reliable transportation and willing to travel, if needed.
This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.
$17k-22k yearly est. 60d+ ago
Onsite Service Specialist / Facilities Support
CRD Careers
Support associate job in Key Vista, FL
OUR CLIENT has been at the forefront of office innovation since 1962, empowering digital workplaces, which means connecting people to information, faster and move conveniently.
IN THIS ROLE YOU WILL:
Provide office maintenance, including but not limited to: trash removal, cleaning, ordering and restocking of pantries, restrooms and breakrooms.
This position may also include general clerical, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail/faxes, as well as applying necessary postage.
Perform meeting and conference room set ups
Provide support for facility move in/out of clients
Perform minor maintenance repairs including carpentry tasks, patching and painting, as well as lamp replacements in offices/conference rooms.
Installation and fixtures of pictures and whiteboards.
TO SUCCEED IN THIS ROLE, YOU HAVE:
A valid driver's license
3 years of experience in a high-volume administrative environment
At least 1 year of experience within the field of hospitality or convention services
The availability to work 8:00 am- 5:00 pm (M-F)
Ability to lift a 30 -50 lbs
$27k-51k yearly est. 60d+ ago
Production Application Support - Technology Support II
JPMC
Support associate job in Tampa, FL
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
$38k-70k yearly est. Auto-Apply 60d+ ago
Revenue Cycle Support Associate
Coast Dental Services, Inc. 4.2
Support associate job in Tampa, FL
Job Purpose: The Revenue Cycle SupportAssociate will be the direct line of communication for the assigned offices, District Manager's, and Senior Vice President to the Support Office. Coordinating functions related to billing, collecting patient accounts, and other Support related issues per office. The selected individual will develop and implement relationships with their assigned territory. The Revenue Cycle SupportAssociate will also work with assigned representatives to manage workflow, track progress and improve processes. The role will be responsible for providing guidance to improve overall performance, with an emphasis on the billing to collections process. This is a highly visible role and requires strong communication, follow-through, and the ability to prioritize, plan, and work cross-functionally with other departments.
Duties and Responsibilities:
* Ensure team is working effectively in resolving third party AR balances, insurance claims and claim notes, processing denials timely, etc.
* Assist the AR team to achieve established collection goals, daily metric expectations, and quality objectives for the organization.
* Prepare reports as required to reflect billing and collecting trends, AR review, etc.
* Conduct training throughout the company as required.
* Open tasks to dental center(s), providing the specific information and instructions needed to obtain claim payment.
* Read and analyze explanation of benefits and make proper adjustments according to Coast Dental claims processing criteria.
* Monitor adjustments posted each day by the offices
* Review ICODES and ensure accuracy and billing daily
* Additional duties as assigned
$24k-32k yearly est. Auto-Apply 14d ago
Treasury Services Support Specialist
Bankoftampa 4.1
Support associate job in Tampa, FL
The Treasury Services department provides specialized operational support for large and/or complex commercial deposit relationships throughout the Bank. The Treasury Services Support Specialist is responsible for supporting the implementation and onboarding of new Treasury Management clients. This includes coordinating and preparing documentation, assisting with product setup, and delivering client training to ensure a smooth transition. After onboarding, this role continues to provide dedicated support, addressing complex questions and troubleshooting issues to ensure ongoing client satisfaction and optimal use of Treasury Management products and services.
Primary Responsibilities
Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
Provides telephone support for Treasury Management clients.
Establishes and maintains a thorough knowledge of client-facing applications such as Business Online Banking, ACH Origination, Wires, Remote Deposit Capture, Positive Pay, EZ business, Escrow Pro and Lockbox services
Provides clients with conversion-related support during vendor changes and product upgrades, including proactive outreach during large-scale conversion efforts to ensure a smooth transition and effective communication.
Prepares documentation for both new and existing Treasury clients, ensuring all required forms are completed accurately for Business Online Banking, User Setups, and Treasury Management Products.
Partners with the Treasury Sales team to onboard new clients, managing the documentation, system setup, and client training process, while also providing continued support after implementation is complete.
Reaches out to various departments such as Deposit Operations, Client Solutions, IT and FIU, as needed, for troubleshooting issues.
Assists with Client Service Center as needed.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Minimum Qualifications
1 year of experience in Treasury Management, Operations or related banking field, or 2-year degree preferably with a business or finance focus or equivalent combination of education/experience
Must be able to learn and maintain in-depth knowledge on all applicable services, products and applications
Strong interpersonal communication skills, both verbal and written
Proficient in Microsoft Office Suite
Preferred Qualifications
Working knowledge of Treasury Management products and services
Accredited ACH Professional (AAP) certification and/or Certified Treasury Professional (CTP) certification
Experience with Fiserv Premier software systems
Prior client phone service experience
Our Way
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
Eligibility for health, dental, vision, life and disability insurance coverages
Retirement Plan - 401k with matching
ESOP- Employee Stock Ownership Plan
Time away from work - vacation time, sick time and holidays
Paid parental leave
Tuition Assistance
Professional development opportunities
THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER
A DRUG FREE WORKPLACE
E-VERIFY EMPLOYER
$25k-33k yearly est. Auto-Apply 24d ago
Client Support Associate
GCM 4.6
Support associate job in Tampa, FL
Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client SupportAssociate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
$27k-41k yearly est. Auto-Apply 60d+ ago
Strategy, Plans, Exercises, and Policy Support Services/Military Deception (MILDEC) Specialist
Valens Global
Support associate job in Tampa, FL
We greatly appreciate your interest in the Strategy, Plans, Exercises, and Policy Support Services / Military Deception (MILDEC) Specialist position. Please note that at this time, we are currently recruiting for this position in response to a recently released Request for Information (RFI). Interviews will begin once the official Request for Proposal (RFP) is issued. Candidates who meet the qualifications will be contacted as the process moves forward.
Those who apply at this stage will have preference over candidates who apply once the position is confirmed. We are actively reviewing the details and will provide updates as soon as more information becomes available. Thank you for your patience and understanding during this process.
About Valens Global
Valens Global provides analyses, strategies, and innovative solutions that anticipate and address critical threats to people, businesses, and governments. Our goal, simply put, is to empower clients with essential knowledge as they navigate complex security challenges rooted in a changing global society. We believe these twenty-first century challenges require analysts who are fiercely independent, forward thinking, and unafraid to challenge received wisdom. We foster an intellectually vibrant climate. We emphasize teamwork, transparency, meritocracy, accountability, and empowerment at junior levels. We are proud of our track record. Our products exceed our clients' expectations and stand the test of time. At Valens, you would be part of a smart, talented, and confident team of people with diverse backgrounds, experiences, and outlooks. We think Valens is a great place to work, and we think you'll agree.
Valens is seeking a highly skilled and experienced professional to join our team as a Strategy, Plans, Exercises, and Policy Support Services expert with a focus on Military Deception (MILDEC). This role is crucial in supporting the U.S Central Command (USCENTCOM) in Tampa, FL, by providing specialized expertise in MILDEC planning and coordination.
Key Responsibilities:
Provide support in the drafting, approval, and execution of current MILDEC plans and orders to enhance operational success, reduce U.S. casualties, and prevent loss of equipment
Offer subject matter expertise to USCENTCOM Component Commands for MILDEC planning, including plan coordination and de-confliction
Assess MILDEC operations by reviewing Measures of Performance (MOP) and Measures of Effectiveness (MOE) defined in MILDEC plans
Coordinate with Counterintelligence assets to ensure synchronization of MILDEC operations. Integrate MILDEC planned and current operations, activities, and investments with Computer Network Operations, Electronic Warfare, Operations Security (OPSEC), and Military Information Support Operations in support of political and military objectives
Minimum Qualifications:
U.S. Citizenship
Graduate from the Defense MILDEC Training Course IAW the current CJCSI 3211.01 and a Service or Joint level MILDEC training course IAW USCENTCOM R-525-3
At least 5 years of MILDEC planning experience, with a minimum of 3 years of experience at a Geographic or Functional Combatant Command Headquarters or Service Component headquarters that directly supports a Geographic Combatant Command
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Proficiency in MILDEC planning and coordination
Must possess and maintain a Top Secret (TS)/Sensitive Compartmented Information (SCI) clearance
Preferred Qualifications:
Experience in planning, researching, and providing qualitative analysis of MILDEC activities
Proficiency in developing joint, interagency, and multinational activities within identified ways, means, and ends
Required Application Materials:
Candidates must complete the Predictive Index Assessments. Please click on this link to be redirected to the behavioral assessment - a free-choice, untimed test that helps us comprehend how you view your personal work ethic and how you view the workplace:
Predictive Index Candidate Assessment
Your application will not be reviewed until you have completed the behavioral assessment
Cover Letter
Resume or CV
Why Join Us:
Impactful Work: Contribute to the strategic planning and coordination efforts that support national security and defense
Professional Growth: Opportunities for continuous learning and career advancement
Collaborative Environment: Work alongside experienced professionals in a dynamic and supportive setting
$27k-51k yearly est. 60d+ ago
Production Application Support - Technology Support III
JPMC
Support associate job in Tampa, FL
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
How much does a support associate earn in Clearwater, FL?
The average support associate in Clearwater, FL earns between $22,000 and $67,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Clearwater, FL
$38,000
What are the biggest employers of Support Associates in Clearwater, FL?
The biggest employers of Support Associates in Clearwater, FL are: