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  • Crisis Support Specialist - PM

    Dupage County Health Department 2.7company rating

    Support associate job in Aurora, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time evening position is scheduled to work Friday - Monday, from 2:00 PM to 12:00 AM. The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - $2.00 shift differential for off-shift work - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a Crisis Support Specialist, you will: - Assist adult clients by facilitating illness self-management skill building, identification and use of adaptive and compensatory skills, utilization of natural resources, and connection to community resources, while working in the Crisis Residential Program. In addition, provide similar supports in the mental health units at the Crisis Recovery Center. - Provide case management services - Act as a care coordinator, facilitating transition from a crisis point of care to ongoing services - Collaborate with a multidisciplinary team and other community agencies to ensure appropriate levels of service delivery - Interview and gather information from collateral contacts, clients, and caregivers to provide appropriate resources - Complete client assessments, treatment plans, and participate in client engagement activities - Contribute collaboratively to team meetings to ensure appropriate levels of service delivery for clients - Update records in a timely manner within the electronic system - Maintain compliant case records including documentation of all client activity and adhere to productivity guidelines - Participate in emergency response activities as assigned - Provide support, placement searches, and coordination for the Mobile Crisis Response Team Requirements - Bachelor's or Master's degree in Psychology, Social Work, or related field - 1+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience The preferred candidate will be capable of projecting the warmth and sincerity needed to work effectively with clients; strong ability to work within a collaborative team approach; knowledge of harm reduction practices, stages of change, motivation enhancement treatment and local community resources. Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $44.4k-52k yearly 4d ago
  • Information Technology Support Associate

    Berkot's Super Foods 4.0company rating

    Support associate job in Joliet, IL

    Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off
    $31k-40k yearly est. 2d ago
  • Support Lead, ServiceNow IRM and GRC

    Kellymitchell Group 4.5company rating

    Support associate job in Chicago, IL

    Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois. Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders Desired Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 5+ years of hands-on experience with ServiceNow IRM Extensive experience with GRC processes, specifically in a support or maintenance capacity Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA) Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc. In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow Excellent communication and problem-solving skills Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $66k-92k yearly est. 3d ago
  • IT Support Technician

    Sierra Its 4.5company rating

    Support associate job in Schaumburg, IL

    We are seeking a hands-on *IT Support Technician* to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented, customer-focused, and comfortable supporting a wide range of hardware, software, and infrastructure technologies. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. This position involves workstation deployment, troubleshooting, Active Directory cleanup and migration tasks, custom software support, and general desktop/server support in a fast-paced environment. *Key Responsibilities* *End-User Support* * Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments. * Support end users via phone, remote tools, and in-person visits (75% on-site, 25% phone). * Deploy, configure, and troubleshoot PCs, laptops, monitors, and peripheral hardware. * Provide mobile device support (iOS/Android). * Troubleshoot issues related to Internet Explorer and Google Chrome. *Systems & Administration Support* * Assist with Active Directory cleanup, management, and migration activities. * Support user account management, permissions, and group policy troubleshooting. * Provide basic exposure-level support for servers and networking equipment. *Software & Application Support* * Support custom and line-of-business applications used throughout the organization. * Provide support for Microsoft 365 applications and user account issues. * Assist with software installations, updates, and configuration. *Infrastructure & Backup Support* * Perform assigned routine VMware environment maintenance tasks. * Support backup solutions including Veeam and Backup Exec, including monitoring and basic troubleshooting. * Assist with backup/restore operations when needed. *Requirements* * 2+ years of professional IT support experience (desktop, helpdesk, or similar role). * Strong hands-on experience supporting PCs, laptops, and hardware peripherals. * Experience with Active Directory user management; exposure to AD migrations preferred. * Familiarity with Windows 10/11 operating systems. * Experience supporting Microsoft O365 applications. * Ability to support commonly used browsers (IE, Chrome). * Basic understanding of servers, networking concepts, and troubleshooting. * Experience with VMware, Veeam, or Backup Exec is a strong plus. * Ability to work independently and manage daily priorities in a busy environment. * Excellent communication and customer service skills. xevrcyc We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies and a stable environment with room for skill growth in server, virtualization, and backup technologies. Thank you, SierraITS Job Types: Full-time, Contract Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Benefits: * Health insurance * Paid time off Work Location: In person
    $25-30 hourly 1d ago
  • L2 Field Support Technician

    Insight Global

    Support associate job in Chicago, IL

    Required Skills & Experience • 3-5 years of experience • Exemplary customer service skills (verbal and written) • Proficient Windows and Mac troubleshooting and support • Mobile device computing skills • Basic network troubleshooting and support • Microsoft 365 knowledge • Basic hardware troubleshooting • Ability to perform Root Cause Analysis • Experience working with processes and procedures in a large organization preferable • Able to lift 50 lbs. unaided • Reliable car Nice to Have Skills & Experience • Bachelor's degree • ServiceNow and Ivanti experience Job Description Our primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project. Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
    $34k-49k yearly est. 1d ago
  • Computer User Support Specialists (Professional, Scientific, and Technical Services)

    Mercor

    Support associate job in Chicago, IL

    Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $37k-63k yearly est. 60d+ ago
  • Administrative Support

    The Larko Group

    Support associate job in Chicago, IL

    This role offers the opportunity to directly support efforts that advance education equity and expand opportunities for young people across Chicago and Lake County. Reporting to the Executive Director, you'll work closely with a collaborative team to strengthen initiatives spanning early childhood through college and career success, as well as key supports like experiential learning, mental health, and violence reduction. We're looking for someone who thrives in a fast-moving, mission-driven environment and is passionate about partnering with nonprofits to make a lasting impact. Responsibilities Manage the Executive Director's complex calendar, including scheduling meetings, calls, and travel, while proactively resolving conflicts and anticipating time-sensitive needs. Draft, proofread, and edit correspondence, presentations, reports, and meeting materials. Prepare and submit monthly expense reports and ensure compliance with submission deadlines. Provide project management support for meetings, internal initiatives, and process improvement efforts. Coordinate and execute logistics for internal and external meetings, events, and special projects. Oversee office and vendor management, ensuring a professional, well-maintained workspace and effective vendor relationships. Support team culture by planning team-building activities, volunteer events, and celebrations that strengthen collaboration. Provide ad hoc scheduling and administrative support for senior staff and stakeholders reporting to the ED, working closely with fellow administrative staff to ensure seamless coordination. Ideal Experience Deeply committed to making a difference, with a passion for nonprofit/foundation work and education equity. Bachelor's degree preferred; minimum of 5 years of experience providing executive-level support. Highly detail-oriented with strong proofreading skills and accuracy in managing forms and documentation. Proactive and resourceful with a strong work ethic and sense of accountability. Proven track record of excellence, integrity, discretion, and strong collaboration skills. Skilled at thriving in fast-paced environments with the ability to prioritize, multitask, and manage diverse projects and deadlines effectively. Open to candidates from diverse industry backgrounds; commitment to diversity, equity, and inclusion strongly valued. Advanced proficiency in Microsoft Suite (Excel, Word, PowerPoint) and familiarity with collaboration platforms such as Teams and Zoom. #117901 The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.
    $30k-45k yearly est. 1d ago
  • PT Support Associate - Seasonal

    Tory Burch 4.9company rating

    Support associate job in Chicago, IL

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Occasional overnight travel may be required * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 16.00 USD - 19.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $25k-29k yearly est. Auto-Apply 48d ago
  • Service Desk Specialist I

    Cresco Labs 4.2company rating

    Support associate job in Chicago, IL

    Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you're interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Specialist I, Service Desk to provide support services for our corporate, retail and operation teams. As a Specialist I, Service Desk you will be responsible for communicating effectively across internal teams. You will take action to address technical issues, ensuring a timely resolution while also delivering personalized service. You may be assigned technology project tasks, such as installing software, working as part of a support team for new store openings, or testing new IT services. This role is part of an on-call rotation and reports to the Service Desk Manager. CORE JOB DUTIES Handle initial triage and basic troubleshooting of IT related issues raised by users via ITSM platform or phone. Assist end-users using remote desktop tools or phone, chat, email support. Accurately log and document all reported incidents and service requests in ITSM system, Fresh Service. Assist users with password resets and account unlocks. Create, modify, and deactivate user accounts, adhering to established SLAs. Contribute to the development and maintenance of the knowledge base by documenting solutions to common issues. Support office technology, such as printers, hotel workstations, and conference room equipment. Support end users by assisting with asset management in all aspects of the business. Participate in on-call rotation one week per month. REQUIRED EXPERIENCE, EDUCATION AND SKILLS Knowledgeable, having experience working in a technology or customer service-related field. Excellent problem-solving and analytical skills. Patient, friendly demeanor and commitment to providing exceptional customer service. Strong verbal and written communication skills, ability to provide professional documentation. Eagerness to learn new technologies and systems. Team-oriented collaborator that shares knowledge and experience. Thrives in fast-paced dynamic environment; can handle multiple high priority projects simultaneously. Familiarity with Fresh Service, or other ITSM platform, and Microsoft 365. Foundational knowledge of computer systems and experience troubleshooting hardware and software. At least 1-2 years of experience in a help desk and/or technology field is preferred. Strong organizational skills and ability to prioritize tasks. BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range$21-$24 USD ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California Consumer Privacy Act ("CCPA") Notice to Applicants:Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting ************************* Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at **************************** with questions.
    $21-24 hourly Easy Apply 10d ago
  • Merchandising Support Associate - Northbrook

    Neiman Marcus 4.5company rating

    Support associate job in Northbrook, IL

    Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As a Support Associate, you will assist with stocking, receiving, order fulfillment, and merchandise handling functions, including maintaining merchandise organization. You will perform operational, daily tasks to support store sales, profitability and enhance the customer experience. You report to the RPSO Manager and work in a Neiman Marcus store location. What You'll Do Complete daily store operations and support the direction of leads and managers including: Merchandise handling, transfers, and processing of inbound / outbound freight Fulfillment, packing and shipping of online and store customer orders Complete necessary merchandise placements to ensure merchandise standards are followed Merchandise price changes and reticketing; signs and moves product once marked Reticketing, damages, mark out of stocks and related inventory control processes Responsible for back stocking, stockroom organization and maintenance Under the guidance and direction of Managers and Visual, merchandises product and sets sale events and signage, while ensuring standards are followed. Support with set-up and take down of in-store events and activations Follow all safety procedures on the dock and in all other work areas What You Bring 1+ year of retail experience Demonstrate flexibility with competing tasks with a "win together" mentality Basic proficiency with MS Office Product Suite Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds Associates must work a flexible schedule based on business need, which will include evenings, weekends, and holidays Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including\: Medical, Dental, Vision Benefits Disability Benefits Paid Parental Leave, Paid Family Leave, and Adoption Support Paid Time Off Retirement Savings Plan (401K) and Life Insurance Financial Solutions NMG Associates Core Discount of 30% Personal and Professional Development Opportunities For more information, please click “Our Benefits” section on our career site or reference the link here: https\://********************************** About Neiman Marcus Group Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at *********************************. #LI-Onsite
    $22k-26k yearly est. Auto-Apply 60d+ ago
  • Tier 3 Support Associate Manager

    Spoton 4.4company rating

    Support associate job in Chicago, IL

    About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. Tier 3 Support Associate Manager Location: Chicago, IL The Tier 3 Support Associate Manager is responsible for leading and managing a team of 10-12 Enterprise Support Specialists to ensure high-quality technical support and exceptional customer service for enterprise clients. This role involves overseeing daily operations, optimizing support processes, coaching team members, and collaborating with cross-functional departments to drive customer satisfaction and operational efficiency. Shifts for this position will be in support of the manager of Tier 3 support, covering non-traditional hours (nights & weekends) and working towards 24/7 coverage. Key Responsibilities: Team Leadership & Management: Supervise, mentor, and develop a team of 10-12 Enterprise Support Specialists, fostering a high-performance culture. Conduct regular 1:1 meetings, performance evaluations, and career development plans for team members. Monitor team performance metrics (e.g., resolution time, customer satisfaction scores) and implement improvements. Ensure appropriate staffing coverage and shift scheduling to meet service level agreements (SLAs). Manage staffing levels and adherence to SLA's for the Tier 3 Support Talkdesk Queue Operational Efficiency & Process Improvement: Oversee support ticket workflows, escalations, and case management to ensure timely issue resolution. Identify opportunities to enhance support processes, automation, and knowledge base resources. Collaborate with engineering, and product teams to provide feedback on recurring customer issues and drive product improvements. Implement best practices for incident management, root cause analysis, and problem resolution. Customer Experience & Relationship Management: Ensure high levels of customer satisfaction by providing proactive and effective support solutions. Act as a point of escalation for complex customer issues and manage critical incidents. Establish strong relationships with enterprise clients, understanding their needs and aligning support strategies accordingly. Work with client services teams to drive customer retention and engagement. Reporting & Analytics: Analyze support data and generate reports on key performance indicators (KPIs), trends, and team productivity. Provide insights to senior management on customer pain points, team effectiveness, and improvement areas. Track and manage SLA adherence and customer support satisfaction ratings. Qualifications & Skills: Education: Bachelor's degree in Information Technology, Business Administration, or a related field preferred (or equivalent work experience). Experience: 5+ years in technical support, customer support, or enterprise support, with at least 2 years in a leadership or managerial role. Strong understanding of customer support environments, and ticketing systems (e.g., Salesforce, ServiceNow, Zendesk). Excellent problem-solving skills, critical thinking, and ability to manage high-pressure situations. Effective communication and interpersonal skills for both technical and non-technical stakeholders. Experience with support metrics, KPIs, and process optimization. Availability on nights and weekends Familiarity with POS systems, supplemental hardware, network infrastructure, and service industry workflows are a plus. Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development The base salary range listed will vary depending on location and experience. Base salary range: $70,000-90,000 How to Apply - If you are passionate about providing exceptional support to top-tier clients and thrive in a dynamic environment, we want to hear from you! Please submit your resume and a cover letter explaining why you are the perfect fit for this role. The base salary range listed will vary depending on location and experience. Base salary range$70,000-$90,000 USD SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.
    $23k-32k yearly est. Auto-Apply 14d ago
  • Technology Support II - Application Production support

    Jpmorgan Chase & Co 4.8company rating

    Support associate job in Chicago, IL

    JobID: 210681752 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $76,000.00-$105,000.00 Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial and Investment Bank sector, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities * Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm * Improve operational stability and availability through participation in problem management * Monitor production environments for anomalies and address issues utilizing standard observability tools * Assist in the escalation and communication of issues and solutions to the business and technology stakeholders * Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Proficiency in programming languages, including Python and SQL, along with experience using MongoDB * Familiarity with applications or infrastructure within a large-scale technology setting, whether on-premises, on AWS Cloud, or utilizing Kubernetes * Exposure to observability practices and production monitoring methodologies, with a strong background in SLO alerting, telemetry data collection, and using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. * Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills * Knowledge of one or more general purpose programming languages or automation scripting * Hands-on experience with Windows, Linux, and networking protocols or languages
    $76k-105k yearly Auto-Apply 24d ago
  • Temporary Support Associate - Oakbrook

    Tapestry, Inc. 4.7company rating

    Support associate job in Oakbrook Terrace, IL

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Req ID: 111274
    $22k-30k yearly est. 13d ago
  • Operations Support

    Nutrien Ltd.

    Support associate job in Steward, IL

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions. What you'll do:
    $31k-46k yearly est. 44d ago
  • Seasonal Retail Support Associate (Chicago Satellite Location)

    Chalet 3.5company rating

    Support associate job in Chicago, IL

    Requirements The ideal candidate will possess the following qualifications: We're looking for helpful, hardworking and accountable people who can lift at least 40 pounds (75 pounds ideally) and can work at least 3 days per week (including 1 shift on a weekend day). Previous retail or warehouse experience is a plus. Ability to work varied hours and/or days as the needs of our seasonal business dictates. We are open typically 9:00 am to 6:00 pm. We're happy to accommodate school schedules. Though it is not required, our customers kindly tend to tip during the holiday season. Please consider working for us, making some extra money, getting out of your home, and onto our friendly and fun retail campus. Thank you. Salary Description $16.60
    $23k-29k yearly est. 7d ago
  • Food Safety Team Member General Labor (Night)

    Fortrex

    Support associate job in Pleasant Prairie, WI

    $18.00 per hour Hours: 11:00 PM - 7:00 AM WHO YOU ARE: We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are committed to maintaining a safe and sanitary environment, apply now to contribute to our mission of delivering top-quality products. WHO WE ARE: Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry. Over 10,000 dedicated team members across North America. Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America. Over 50+ years of experience in creating long-lasting partnerships. OUR MISSION: We protect the food supply by eliminating risks so families everywhere can eat without fear. Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do from plant team members to consumers.? Deliver On Our Promises?: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.? Win as a Team?: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.? Advance a Safer Future?: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.? WHAT YOU WILL DO: The Food Safety Sanitor performs sanitation labor by performing the eight steps of sanitation while understanding and complying with all food safety and safety policies and procedures. Job duties include: Work cooperatively with leads and management to ensure sanitation procedures are followed. Frequently lift hoses, equipment, and chemical containers, etc. Wear employer-specified personal protective equipment ("PPE") such as gloves, face shield, eye goggles, aprons, boots, safety glasses, etc. Exposure to chemicals (with PPE required for the task). All night standing, lifting, and crouching for periods at a time. Perform all tasks safely. Use Lock-out tag-out ("LOTO"). Other duties as assigned. Learn More about what we do Click Here to Watch YOUR MUST HAVES: Must be 18 years of age or older. Ability to take direction and instruction from managers and be accountable for own actions. Safety awareness and attention to detail. Ability to work in extreme temperature fluctuations. OUR ENVIRONMENT: This position would involve you to be in a wet, hot, and or cold environment, while wearing Personal Protective Equipment ("PPE"). Shift may vary depending on location. WHAT WE OFFER: Medical, Dental, & Vision Insurance Basic Life Insurance Short- and Long-Term Disability 401k Retirement Plan Paid Holidays (varies by location) Paid Vacation Employee Assistance Program ("EAP") Training & Development Opportunities Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual.If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position. YOUR NEXT STEPS: APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process.If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW! MIEMBRO DEL EQUIPO DE SEGURIDAD DE ALIMENTOS- LABOR GENERAL nase a nuestro equipo! En Fortrex, nosotros vemos a nuestros esenciales miembros del equipo como hroes industriales- unidos en el valor de seguridad de alimentos. Como miembro del equipo de seguridad de alimentos, Usted se estar uniendo al lder de soluciones de seguridad de alimentos!Esta posicin es un trabajo de nivel de entrada con un programa de entrenamiento estructurado que le brindar muchas oportunidades para avance de carrera. Nosotros ofrecemos pago semanal con beneficios completos y oportunidades de bonos. Debido a la naturaleza de este trabajo. Usted debe tener 18 aos o ms para aplicar. Usted comenzar como un entrenado, aprendiendo como limpiar y desinfectar plantas mientras se entienden y se cumplen con todos los procedimientos y polticas de seguridad y de la seguridad de alimentos. Nosotros le ensenaremos que hacer y cmo mantenerlo a usted y a sus miembros del equipo seguros en el trabajo. En este rol usted aprender habilidades de vida que le ayudaran a crecer y avanzar. Usted se volver parte de una cultura nica-una que nos distingue a travs de los miembros del equipo, el fuerte trabajo que realizamos juntos, y la cultura de familia. Usted se sentir orgulloso a medida que protege el suministro de alimentos de Amrica. Como miembro del equipo de seguridad de alimentos, usted estar protegiendo el suministro de alimentos de la nacin durante cada turno. Esto incluye realizar el proceso verificado de los 8 pasos de saneamiento. Otras tareas incluidas: Actividades fsicas como levantar, empujar, jalar el equipo de saneamiento. Trabajar con o alrededor de qumicos de saneamiento emitidos por Fortrex; Nosotros le enseamos! Se requiere uso de protocolos especficos de seguridad; Nosotros lo entrenaremos! Trabajar en ambientes mojados, calientes y/o fros; Nosotros proveemos el equipo! Debido a la naturaleza de este trabajo. Usted debe tener 18 aos o ms para aplicar. Aprenda ms acerca de lo que hacemos oprimiendo aqu: Video de aplicacin Fortrexes lder en soluciones de seguridad de alimentos con ms de 450 plantas que limpia diariamente en norte Amrica. Nosotros abarcamos USDA, FDA e instalaciones procesadoras de comida CFIA. Nuestros clientes trabajan fuertemente para perfeccionar sus productos y Fortrex se asegura de que estn protegidos. Fortrex es un empleador de igualdad de oportunidades. LO QUE OFRECEMOS: Seguro Mdico, Dental y Visin Seguro de Vida Bsico Plan de Jubilacin 401K Das Festivos pagadas (segn la ubicacin) Vacaciones pagadas Programa de Asistencia para Empleados Oportunidades de Entrenamiento y Promocin Fortrex Solutions esta orgulloso de ser un empleado que ofrece igualdad de oportunidades. Todos los candidatos cualificados recibirn consideracin de empleo sin importar raza, religin, color, credo, sexo, gnero, identidad de gnero, nacionalidad de origen, estado ciudadano, estado de miembro de las fuerzas uniformadas, estado veterano, edad, informacin gentica, discapacidad u otro estado protegido en concordancia con todas las leyes federales, estatales y locales que apliquen. Fortrex esta comprometido con cumplir con estas leyes que protegen a los individuos cualificados con discapacidades. Fortrex proveer una acomodacin razonable a cualquier discapacidad fsica o mental conocida de un individuo cualificado a la extensin requerida por lay, provista la acomodacin requerida no cree una adversidad excesiva para la compaa y/ocoloque en amenaza directa la salud o seguridad de otros en el lugar de trabajo y/o al individuo. Si un empleado requiere una acomodacin, ellos deben notificar al gerente de sitio o al departamento de recursos humanos corporativo. Si un candidato requiere de una acomodacin, ellos deben notificar al gerente de contratacin y/o al reclutador contratando para la posicin. RequiredPreferredJob Industries Other
    $18 hourly 60d+ ago
  • Crisis Support Specialist - PM

    Dupage County Health Department 2.7company rating

    Support associate job in Geneva, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time evening position is scheduled to work Friday - Monday, from 2:00 PM to 12:00 AM. The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - $2.00 shift differential for off-shift work - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a Crisis Support Specialist, you will: - Assist adult clients by facilitating illness self-management skill building, identification and use of adaptive and compensatory skills, utilization of natural resources, and connection to community resources, while working in the Crisis Residential Program. In addition, provide similar supports in the mental health units at the Crisis Recovery Center. - Provide case management services - Act as a care coordinator, facilitating transition from a crisis point of care to ongoing services - Collaborate with a multidisciplinary team and other community agencies to ensure appropriate levels of service delivery - Interview and gather information from collateral contacts, clients, and caregivers to provide appropriate resources - Complete client assessments, treatment plans, and participate in client engagement activities - Contribute collaboratively to team meetings to ensure appropriate levels of service delivery for clients - Update records in a timely manner within the electronic system - Maintain compliant case records including documentation of all client activity and adhere to productivity guidelines - Participate in emergency response activities as assigned - Provide support, placement searches, and coordination for the Mobile Crisis Response Team Requirements - Bachelor's or Master's degree in Psychology, Social Work, or related field - 1+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience The preferred candidate will be capable of projecting the warmth and sincerity needed to work effectively with clients; strong ability to work within a collaborative team approach; knowledge of harm reduction practices, stages of change, motivation enhancement treatment and local community resources. Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $44.4k-52k yearly 4d ago
  • Service Desk Specialist I

    Cresco Labs 4.2company rating

    Support associate job in Chicago, IL

    Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you're interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Specialist I, Service Desk to provide support services for our corporate, retail and operation teams. As a Specialist I, Service Desk you will be responsible for communicating effectively across internal teams. You will take action to address technical issues, ensuring a timely resolution while also delivering personalized service. You may be assigned technology project tasks, such as installing software, working as part of a support team for new store openings, or testing new IT services. This role is part of an on-call rotation and reports to the Service Desk Manager. CORE JOB DUTIES Handle initial triage and basic troubleshooting of IT related issues raised by users via ITSM platform or phone. Assist end-users using remote desktop tools or phone, chat, email support. Accurately log and document all reported incidents and service requests in ITSM system, Fresh Service. Assist users with password resets and account unlocks. Create, modify, and deactivate user accounts, adhering to established SLAs. Contribute to the development and maintenance of the knowledge base by documenting solutions to common issues. Support office technology, such as printers, hotel workstations, and conference room equipment. Support end users by assisting with asset management in all aspects of the business. Participate in on-call rotation one week per month. REQUIRED EXPERIENCE, EDUCATION AND SKILLS Knowledgeable, having experience working in a technology or customer service-related field. Excellent problem-solving and analytical skills. Patient, friendly demeanor and commitment to providing exceptional customer service. Strong verbal and written communication skills, ability to provide professional documentation. Eagerness to learn new technologies and systems. Team-oriented collaborator that shares knowledge and experience. Thrives in fast-paced dynamic environment; can handle multiple high priority projects simultaneously. Familiarity with Fresh Service, or other ITSM platform, and Microsoft 365. Foundational knowledge of computer systems and experience troubleshooting hardware and software. At least 1-2 years of experience in a help desk and/or technology field is preferred. Strong organizational skills and ability to prioritize tasks. BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $21 - $24 USD ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting ************************* Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages. We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs. If you are in doubt, please contact us at **************************** with questions.
    $21-24 hourly Auto-Apply 9d ago
  • Seasonal Retail Support Associate

    Chalet 3.5company rating

    Support associate job in Wilmette, IL

    Chalet is a fourth generation, family owned retailer that has served our community for over 100 years. We sell a wide variety of products including outdoor plants, indoor plants, garden products, outdoor furniture, home and holiday decorations, and pet food/supplies. We have an opportunity for new team members to help us during our upcoming busy season who like to work both outside and inside in a physical job. Responsibilities include: Loading customer vehicles with their purchases. Stocking firewood, soil, fertilizer, and other outdoor products. In the holiday season, freshly cutting and securing Christmas trees to customer vehicles. Flexibility to work on other projects around the store or nursery if needed. Requirements The ideal candidate will possess the following qualifications: We're looking for helpful, hardworking and accountable people who can lift at least 40 pounds (75 pounds ideally) and can work at least 3 days per week (including 1 shift on a weekend day). Previous retail or warehouse experience is a plus. Ability to work varied hours and/or days as the needs of our seasonal business dictates. We are open typically 9:00 am to 6:00 pm. We're happy to accommodate school schedules. Please consider working for us, making some extra money, getting out of your home, and onto our friendly and fun retail campus. Thank you. Salary Description $15 - $15.50
    $23k-29k yearly est. 60d+ ago
  • Food Safety Team Member General Labor (Night)

    Fortrex

    Support associate job in Chicago, IL

    $16.50 per hour Hours: 9:00 PM - 4:00 AM WHO YOU ARE: We are seeking a meticulous and dedicated Food Safety Sanitor to join our team and ensure the highest standards of cleanliness and safety in our food production processes. If you are committed to maintaining a safe and sanitary environment, apply now to contribute to our mission of delivering top-quality products. WHO WE ARE: Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry. Over 10,000 dedicated team members across North America. Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America. Over 50+ years of experience in creating long-lasting partnerships. OUR MISSION: We protect the food supply by eliminating risks so families everywhere can eat without fear. Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do from plant team members to consumers.? Deliver On Our Promises?: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.? Win as a Team?: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.? Advance a Safer Future?: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.? WHAT YOU WILL DO: The Food Safety Sanitor performs sanitation labor by performing the eight steps of sanitation while understanding and complying with all food safety and safety policies and procedures. Job duties include: Work cooperatively with leads and management to ensure sanitation procedures are followed. Frequently lift hoses, equipment, and chemical containers, etc. Wear employer-specified personal protective equipment ("PPE") such as gloves, face shield, eye goggles, aprons, boots, safety glasses, etc. Exposure to chemicals (with PPE required for the task). All night standing, lifting, and crouching for periods at a time. Perform all tasks safely. Use Lock-out tag-out ("LOTO"). Other duties as assigned. Learn More about what we do Click Here to Watch YOUR MUST HAVES: Must be 18 years of age or older. Ability to take direction and instruction from managers and be accountable for own actions. Safety awareness and attention to detail. Ability to work in extreme temperature fluctuations. OUR ENVIRONMENT: This position would involve you to be in a wet, hot, and or cold environment, while wearing Personal Protective Equipment ("PPE"). Shift may vary depending on location. WHAT WE OFFER: Medical, Dental, & Vision Insurance Basic Life Insurance Short- and Long-Term Disability 401k Retirement Plan Paid Holidays (varies by location) Paid Vacation Employee Assistance Program ("EAP") Training & Development Opportunities Fortrex Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex Solutions is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex Solutions will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual.If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position. YOUR NEXT STEPS: APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process.If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW! MIEMBRO DEL EQUIPO DE SEGURIDAD DE ALIMENTOS- LABOR GENERAL nase a nuestro equipo! En Fortrex, nosotros vemos a nuestros esenciales miembros del equipo como hroes industriales- unidos en el valor de seguridad de alimentos. Como miembro del equipo de seguridad de alimentos, Usted se estar uniendo al lder de soluciones de seguridad de alimentos!Esta posicin es un trabajo de nivel de entrada con un programa de entrenamiento estructurado que le brindar muchas oportunidades para avance de carrera. Nosotros ofrecemos pago semanal con beneficios completos y oportunidades de bonos. Debido a la naturaleza de este trabajo. Usted debe tener 18 aos o ms para aplicar. Usted comenzar como un entrenado, aprendiendo como limpiar y desinfectar plantas mientras se entienden y se cumplen con todos los procedimientos y polticas de seguridad y de la seguridad de alimentos. Nosotros le ensenaremos que hacer y cmo mantenerlo a usted y a sus miembros del equipo seguros en el trabajo. En este rol usted aprender habilidades de vida que le ayudaran a crecer y avanzar. Usted se volver parte de una cultura nica-una que nos distingue a travs de los miembros del equipo, el fuerte trabajo que realizamos juntos, y la cultura de familia. Usted se sentir orgulloso a medida que protege el suministro de alimentos de Amrica. Como miembro del equipo de seguridad de alimentos, usted estar protegiendo el suministro de alimentos de la nacin durante cada turno. Esto incluye realizar el proceso verificado de los 8 pasos de saneamiento. Otras tareas incluidas: Actividades fsicas como levantar, empujar, jalar el equipo de saneamiento. Trabajar con o alrededor de qumicos de saneamiento emitidos por Fortrex; Nosotros le enseamos! Se requiere uso de protocolos especficos de seguridad; Nosotros lo entrenaremos! Trabajar en ambientes mojados, calientes y/o fros; Nosotros proveemos el equipo! Debido a la naturaleza de este trabajo. Usted debe tener 18 aos o ms para aplicar. Aprenda ms acerca de lo que hacemos oprimiendo aqu: Video de aplicacin Fortrexes lder en soluciones de seguridad de alimentos con ms de 450 plantas que limpia diariamente en norte Amrica. Nosotros abarcamos USDA, FDA e instalaciones procesadoras de comida CFIA. Nuestros clientes trabajan fuertemente para perfeccionar sus productos y Fortrex se asegura de que estn protegidos. Fortrex es un empleador de igualdad de oportunidades. LO QUE OFRECEMOS: Seguro Mdico, Dental y Visin Seguro de Vida Bsico Plan de Jubilacin 401K Das Festivos pagadas (segn la ubicacin) Vacaciones pagadas Programa de Asistencia para Empleados Oportunidades de Entrenamiento y Promocin Fortrex Solutions esta orgulloso de ser un empleado que ofrece igualdad de oportunidades. Todos los candidatos cualificados recibirn consideracin de empleo sin importar raza, religin, color, credo, sexo, gnero, identidad de gnero, nacionalidad de origen, estado ciudadano, estado de miembro de las fuerzas uniformadas, estado veterano, edad, informacin gentica, discapacidad u otro estado protegido en concordancia con todas las leyes federales, estatales y locales que apliquen. Fortrex esta comprometido con cumplir con estas leyes que protegen a los individuos cualificados con discapacidades. Fortrex proveer una acomodacin razonable a cualquier discapacidad fsica o mental conocida de un individuo cualificado a la extensin requerida por lay, provista la acomodacin requerida no cree una adversidad excesiva para la compaa y/ocoloque en amenaza directa la salud o seguridad de otros en el lugar de trabajo y/o al individuo. Si un empleado requiere una acomodacin, ellos deben notificar al gerente de sitio o al departamento de recursos humanos corporativo. Si un candidato requiere de una acomodacin, ellos deben notificar al gerente de contratacin y/o al reclutador contratando para la posicin. RequiredPreferredJob Industries Other
    $16.5 hourly 60d+ ago

Learn more about support associate jobs

How much does a support associate earn in Elgin, IL?

The average support associate in Elgin, IL earns between $22,000 and $69,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Elgin, IL

$39,000
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