Support associate jobs in Georgetown, TX - 451 jobs
All
Support Associate
Support Specialist
Systems Support Specialist
Information Technology Associate
Support
Service Desk Specialist
Customer Support Associate
Software Support Specialist
Client Support Specialist
Equipment Support II
Sunstate Equipment 4.5
Support associate job in Austin, TX
Sunstate Equipment Co.: Where Safety and People are Core Values! We take care of our People and it shows! Hiring Immediately, Pay dependent on Experience, PAID WEEKLY! Typical Schedule: Monday - Friday 7:00AM - 5:00PM (Overtime Eligible) Pay Range: Starting at $17 - $21 per hour dependent on experience, overtime after 40 hours, quarterly branch performance bonus.
Location: 16436 N Interstate Hwy 35 Austin, TX 78728
Exceptional Perks
Uniforms Provided AND cleaned for FREE
Work Boot Allowance Annually
Rent ANY of our equipment for FREE
FREE Prescription Safety Glasses
Unique Vacation Overtime Averaging benefit that pays you overtime while you're on vacation!
"My Holiday" to observe a paid holiday of your choice annually.
Medical, dental, and vision benefits after a full month of employment
PTO, sick leave, and personal time accrued after 90 days
401k Retirement Plan enrollment after 90 days
Position Details & Requirements
Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.
Previous 1 year of experience with operating construction equipment or general labor experience is preferred.
You will be assisting our drivers and customers with the loading and unloading of equipment onto trailers for transport.
Must be comfortable operating equipment, and ensuring equipment is properly cleaned and ready for rent.
Must be comfortable working outside within the elements in a yard, that is onsite Concord, NC branch.
Strong safety focus, safety is one of our top core values.
Possess good organizational skills, motivated to meet our goals, and team oriented willing to help your team members.
You are driven and ambitious to have a rewarding career with a growing company, there's room for advancement!
You are self-motivated motivated to grow and learn in a fast-paced environment.
Full range of motion is a requirement. You'll be climbing in and out of equipment a lot.
Are you bilingual in Spanish? That's a plus!
You are a self-starter, willing to learn, and show initiative! There's room to grow within the company if you're seeking an employer with career advancement opportunities.
Interested? Apply now!
#LI-HJ1
Why Choose Us?
At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.
We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier!
Be YOU at Sunstate
At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.
Sunstate Equipment Co. is an Equal Opportunity Employer
A Drug Free Workplace and Participates in E-Verify
$17-21 hourly 3d ago
Looking for a job?
Let Zippia find it for you.
Sage Intacct Customer Support Senior Associate
Bakertilly 4.6
Support associate job in Austin, TX
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
Are you interested in joining one of the fastest growing professional services firms in the nation?
Are you excited to connect the world of finance and accounting with technology?
If yes, consider joining Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist! At BT your main responsibilities will include working directly with project customers, providing support for end users, and working directly with customers, internal consultants, and external vendors for solutions. The position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.
As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. (This position is REMOTE.)
Does this describe you?
You want to work for a leading professional services firm whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions
You want to grow professionally and develop your client service and technical skills to build a career with endless opportunities
now, for tomorrow
What you will do:
Be a trusted member of the engagement team and responsible for:
Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
Determining a course of action upon review of case tickets
Testing possible solutions in demonstration environments
Adding internal comments to variations of potential solutions and contact customers with possible solutions
Escalating issues without immediate resolution to internal management or Sage Intacct's customer support and/or engineering
Following up regularly on outstanding tickets
Delegating certain issues to the implementation or technical services team for highly configured instances of the software
Corresponding throughout issue resolution process in a timely manner
Other duties as assigned
Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
Enjoy friendships, social activities and team outings that encourage a work-life balance
Qualifications
A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
Strong leadership, project management, organizational and analytical skills, initiative, adaptability
Microsoft Suite skills
Eligibility to work in the U.S. without sponsorship
The compensation range for this role is $67,060 to $127,120. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
$31k-48k yearly est. Auto-Apply 14d ago
PT Support Associate - Seasonal F&F
Tory Burch 4.9
Support associate job in Austin, TX
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
We have the best team in the world and believe in paying competitively and rewarding high performance.
Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day in the Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
Occasional overnight travel may be required
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
Adaptable - We change before we have to
Entrepreneurial - We own it
Collaborative - There's no “I” in Tory
Client & Brand Focused - We put ourselves in Tory's shoes
Live the Values - We show up for each other
Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
$33k-40k yearly est. Auto-Apply 60d+ ago
Software Support Specialist I
Compugroup Medical 4.0
Support associate job in Austin, TX
Create the future of e-health together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
You will experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long.
You will clearly and accurately document your calls in our internal CRM system while following our internal guidelines.
You will analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products.
Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality.
Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution.
Your Qualification:
Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.
Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.
Experience in a call center, hotline, support or service role beneficial.
Ability to thrive in a high call volume environment and multi-task in a fast-paced environment and stressful situations.
Ability to independently perform research using resources such as the internet and procedure manuals.
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
$61k-88k yearly est. Auto-Apply 29d ago
System Support Specialist
Capital Metropolitan Transportation Authority 4.2
Support associate job in Austin, TX
WHO WE'RE LOOKING FOR
The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation.
WHAT YOU BRING
High school diploma or equivalent.
One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship.
Knowledge, Skills, and Abilities:
Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems.
Good oral and written communication skills and ability to establish and maintain effective working relationships.
Ability to coordinate several diverse job requirements and projects.
Ability to lift and carry 70 lbs. with assistance.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing work of a complex nature.
Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment.
Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
Mobility Status:
As an Onsite position, the incumbent's primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date.
SECURITY SENSITIVE POSITION
This position is a “Security Sensitive” position. CapMetro will conduct annual criminal background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
• Customer Service
Diagnose and resolve user problems.
Train internal customer on Edge Device software.
Manage user access to software.
Provide after-hours on-call support on a rotational basis.
• Edge Device hardware management.
Assist in installation and minor maintenance.
Assist in contracted maintenance and license management.
Assist in inventory maintenance.
• Edge Device software management.
Assist in installation of upgrades and minor maintenance.
Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.).
Assist in Inventory maintenance.
• Provide technical support on projects as assigned
• Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.
$60k-82k yearly est. Auto-Apply 12h ago
Member Support Specialist
Fit 4.2
Support associate job in Austin, TX
We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.
The Member Support Specialist will:
Casual role, which requires early mornings, evenings and weekend work
Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
Responsible for studio tidiness and returning equipment to standards set by studio management
Participate in networking/community events as needed and studio promotions to generate new business
Stay up to date with, and implement FS8 brand and athletics standards at all times
Working front desk + establishing relationships with current and future members
Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
Attention to detail during shift for member experience
Stocking laundry, studio supplies, and rolling towels in preparation for classes
Willingness to evolve with new developments in the fitness industry
Professional attire + presence in studio
Representing the elements of the brand
Minimum of 20 hours/ week, + 40 calls/ shift
Any other duties as assigned
Requirements
Valid CPR and First Aid Certificate
Excellent customer service skills
Professional and effective communication skills
In-depth understanding of the benefits of Pilates, Tone and Yoga.
Passion for learning and attending continued education training
Punctual and Reliable
$34k-42k yearly est. Auto-Apply 60d+ ago
Warehouse Support Associate & Coffee Enthusiast
Pro Coffee Gear
Support associate job in Austin, TX
About us
Pro Coffee Gear is a small business in Austin, TX. We are professional, agile and fast-paced.
Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do this by pairing delightful online purchase experiences with expert 1-1 consultations. On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines. We don't simply move boxes. We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed for the long-term. We support this mission with continual training, outstanding after-sales support, and one of the largest equipment and parts selections in the country. We're looking forward to having you grow with us!
Our Culture
Our warehouse team has a relaxed but professional culture. We work hard but enjoy and have fun at work. We're also a curious bunch who are fascinated by different coffee-making equipment, their nuances across brands, and how they make coffee. We also genuinely enjoy coffee and the process of helping our clients make it. On the operational side, we take pride in delivering high-quality products and identifying any potential issue a client might face before it happens. We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again. If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be. We embrace problems as learning opportunities we can use to grow. We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with "making a mistake". Because we observe and debug small problems that come up before they become big problems, we rarely encounter after-sales issues. We embrace the small stresses associated with proactively avoiding major issues. This helps us avoid time-consuming and emotionally laborious "firefighting" exercises. It also allows us to be generous with our time when things don't go as planned.
About the Role
We are looking for a Warehouse SupportAssociate to support our team. As we are still an early-stage company, this will be a dynamic role that will cover several aspects of warehouse operations. A successful candidate will have strong technical and/or client service acumen. This person will support our head technician and logistics lead via the following activities:
Organizing, tracking, packing, and fulfilling espresso machine and small pack shipments
Receiving purchase orders, making kits, and organizing products and parts
Assisting technicians by cleaning and testing espresso machines, as well as disassembling and reassembling exterior panels
Cleaning espresso machines for photos and taking photos
Ad hoc tasks and process improvement activities, as required.
Advancement opportunities: Depending on fit, a successful candidate may transition to a technician, logistics lead, or technical sales and support role.
Benefits:
Opportunities for career growth and advancement within a rapidly expanding company.
Goal-oriented work culture, providing autonomy and opportunities for personal and professional development.
Take part in an international team!
At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
Paid time off
Professional development assistance
Schedule:
8 hour shift
Holidays
No weekends
Work Location: In person
$16-20 hourly 60d+ ago
System Support Specialist
Capmetro Corporate
Support associate job in Austin, TX
WHO WE'RE LOOKING FOR
The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation.
WHAT YOU BRING
High school diploma or equivalent.
One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship.
Knowledge, Skills, and Abilities:
Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems.
Good oral and written communication skills and ability to establish and maintain effective working relationships.
Ability to coordinate several diverse job requirements and projects.
Ability to lift and carry 70 lbs. with assistance.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing work of a complex nature.
Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment.
Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
Mobility Status:
As an Onsite position, the incumbent's primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date.
SECURITY SENSITIVE POSITION
This position is a “Security Sensitive” position. CapMetro will conduct annual criminal background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
• Customer Service
Diagnose and resolve user problems.
Train internal customer on Edge Device software.
Manage user access to software.
Provide after-hours on-call support on a rotational basis.
• Edge Device hardware management.
Assist in installation and minor maintenance.
Assist in contracted maintenance and license management.
Assist in inventory maintenance.
• Edge Device software management.
Assist in installation of upgrades and minor maintenance.
Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.).
Assist in Inventory maintenance.
• Provide technical support on projects as assigned
• Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.
$49k-76k yearly est. Auto-Apply 12h ago
Concierge Healthcare Support Associate
Serenity Mental Health Centers 3.7
Support associate job in Austin, TX
Start Your Career in Healthcare at Serenity Mental Health Centers
If you're great with people and ready to build a meaningful career, Serenity Mental Health Centers offers the perfect place to begin. We're looking for individuals with strong customer service backgrounds who want to step into healthcare and make a real difference in the lives of others.
At Serenity, your ability to create positive experiences, communicate clearly, and show empathy becomes the foundation for excellent patient care. No healthcare experience is required - just a genuine desire to help and grow.
Positions available:
What you can do to help patients in our clinics:
Receptionist - Greeting every patient when they walk in and giving them a personalized experience. Gather and keep all information up to date.
Intake Coordinator - Completing assessments with patients before their appointments and supporting them towards their healing journey.
Treatment Technician - Performing TMS treatment while engaging patients in positivity work, goal setting, life skills.
Employee Leadership - Supporting clinic management, covering clinic roles, and meet with patients to help them move forward with their treatment plans.
What You'll Gain
This role is designed to help you build a long-term future in healthcare, offering:
Full, hands-on training - no prior medical experience needed
Experience working in a professional clinical setting
Skills and knowledge to grow into advanced patient care or leadership roles
A supportive team environment
Who Thrives Here
You're likely a great fit if you:
Have strong customer service, retail, hospitality, and overall people skills.
Enjoy helping people and creating positive interactions
Are organized, dependable, hardworking, and eager to learn new skills
Want to begin a career path in the healthcare industry
Build Your Future With Us
If you're ready to turn your people experience into a fulfilling healthcare career, we'd love to welcome you to Serenity Mental Health Centers.
Apply today and start your journey in patient care.
Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.
$30k-36k yearly est. Auto-Apply 19d ago
IT Systems Support Specialist
Unitedwayaustin
Support associate job in Austin, TX
Description United Way for Greater Austin IT Systems Support Specialist Department: Systems and Operations Regular, Full-time, Exempt
Who we are:
United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.
Who we want:
The IT Systems Support Specialist will be responsible for monitoring and maintaining IT systems, providing technical support to end-users, and assisting with the deployment and configuration of hardware and software. In this role, you will be responsible for managing third-party applications and ensuring compliance with security policies and procedures. The ideal candidate will have strong troubleshooting skills, attention to detail, and experience with CRM platforms.
Who you are:
Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions.
Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results.
Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments - you garner the trust and support of others.
Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
Action-oriented: You actively identify issues and proactively work to improve the status quo.
Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service.
Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership.
Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans.
What you'll do:
System Monitoring & Maintenance
Monitor servers, networks, applications, and system performance.
Perform routine maintenance tasks.
Assist in troubleshooting hardware, application, and software issues.
User Support
Respond to help desk tickets related to system access and configuration.
Provide basic technical support for end-users.
Collaborate with internal and external stakeholders for new and existing initiatives.
Provide general IT helpdesk support functions both onsite and offsite.
Configuration & Deployment
Assist in installing and configuring operating systems and applications.
Support deployment of new hardware and software under supervision.
Backup & Recovery
Execute scheduled backups and verify data integrity.
Assist in restoring systems and data when needed.
Security & Compliance
Apply security patches and updates as directed.
Help enforce IT policies and procedures (password policies, access controls).
Conduct scheduled security assessment yearly.
Documentation
Maintain accurate records of system configurations and changes.
Document troubleshooting steps and resolutions for internal knowledgebase.
Maintain control database and recommend improvements to SOP.
Application Support
Manage and administrator 3rd party applications and vendors across the organization.
Microsoft 365 and Azure administration and support.
Salesforce and donor database administration.
Perform routine maintenance, modification, reports, and integration with all United Way applications.
What you'll bring:
Bachelor's degree in a related field or the equivalent of education and experience
2-5 years of experience in IT support or systems administration
Confidence and success in project and process management
Ability to connect strategic vision with tactical execution.
A highly motivated, self-starting, and results-driven approach.
Skilled in utilizing data to drive decisions and actions.
Strong commitment to collaboration and teamwork; ability to work well with staff across all departments
Exceptional organizational and planning skills and keen attention to detail.
Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments
Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration. Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements.
Commitment to diversity, equity, and inclusion and a passion for social justice
High level of confidentiality and organizational skills.
Must be able to lift and position items weighing up to 35 lbs.
What you'll receive:
Dynamic and rewarding work environment
Competitive Compensation
Hybrid Work Option
Employer 403(b) Matching
Employer-Sponsored Health Insurance (for employees)
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Generous Paid Time Off (PTO)
Paid Parental Leave
FMLA
Employee Assistance Program (EAP)
This position is located in Austin, Texas, and reports directly to the Director of Systems and Technology.
Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.
Salary Description $57,490 - $67,000
$57.5k-67k yearly 7d ago
Client Support Specialist
Microventures 3.7
Support associate job in Austin, TX
MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to merge crowdfunding with the venture capital industry. MicroVentures provides an opportunity for angel investors to invest in startups alongside venture capitalists, often on the same terms. We are looking for service-oriented individuals to help us revolutionize the way our investors access and invest in private companies!
Your Role at MicroVentures:
You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will:
1) Build strong relationships by educating clients on the investment process and answer any questions during the lifetime of the investment.
2) Problem solve current client issues to meet the immediate need as well as identify opportunities to enhance future client interactions.
3) Work with your team to solve current problems our clients face and to improve the systems and processes MicroVentures uses. Qualities We Look For:
Coachable
Adaptable
Persuasive
Empathetic
Entrepreneurial
What Your First Year Looks Like - Phase 1:
Learn the foundations of the position through our dynamic training program.
Acquire FINRA Series 7 & 63 as a condition of employment.
Weekly coaching which consists of Shadow sessions, roleplays to simulate the job experience and/or chat/email reviews
Implement the training and coaching by helping our clients through their chosen communication channel (Chat, Email and/or Inbound phone calls)
What Your First Year Looks Like - Phase 2:
Now licensed, you will learn the role of an Investor Support Specialist through the tier 2 of our training program
Weekly coaching which consists of Shadow sessions, roleplays to simulate the job experience and/or chat/email reviews
Work with our high net worth accredited investors to ensure a smooth investment process.
What Your First Year Looks Like - Phase 3:
Ongoing training and coaching to develop your skills so you can engage clients through outbound calls to discuss current offerings and/or their existing portfolio
Master your craft and encourage your entrepreneurial spirit at MicroVentures.
What MicroVentures Does for You:
Study materials and sponsorship of SIE, Series 7 & 63
401K Match (100% match on the first 5% and 50% on the next 5%)
Annual discretionary bonus
MicroVentures covers the base plan for Medical, Dental and Disability insurance
3 Weeks paid time off + holidays
4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend
Hybrid work environment in Austin TX
$100 monthly technology stipend (phone and internet)
$34k-43k yearly est. Auto-Apply 60d+ ago
Relationship Support Specialist
Third Coast Bank 4.1
Support associate job in Austin, TX
Job Description
The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments.
Essential Functions:
Client Service & Communication
Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries.
Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers.
Supports Relationship Managers with servicing requests, account questions, and onboarding needs.
Maintains a professional, positive, and customer-focused approach in all interactions.
Loan Support & Documentation
Assists in gathering required documentation for new loans, renewals, and extensions.
Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers.
Requests documents from internal departments and ensures they are completed and routed appropriately.
Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials.
Organizes and maintains electronic and physical loan files to support accurate recordkeeping.
Operational Support
Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence.
Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup.
Prepares new account packages for commercial and consumer clients.
Assists with compiling reports related to loan and deposit activity.
Supports Relationship Managers during absences by helping address routine customer requests within assigned authority.
Cross-Department Coordination
Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs.
Develops working knowledge of commercial banking products and services to support client onboarding and service requests.
Follows bank policies, procedures, and compliance requirements in all daily tasks.
Additional Responsibilities
Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals.
Supports team goals, contributes to a positive work environment, and completes special projects as assigned.
Performs all other duties as assigned.
Education & Experience Requirements
High school diploma or GED required; college coursework or degree preferred.
1-3 years of banking, financial services, or retail banking experience preferred.
Strong customer service skills with the ability to communicate effectively in person, by phone, and via email.
Basic understanding of bank products and services; interest in learning Commercial Banking.
Proficiency with Microsoft Office and ability to learn banking systems quickly.
Strong organizational skills, attention to detail, and ability to manage multiple tasks.
Solid math skills and ability to perform standard calculations.
Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group.
Valid driver's license and reliable transportation if job duties require travel.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Job Type:
This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.
Travel:
No travel is expected for this position.
$38k-61k yearly est. 11d ago
Deal Desk Specialist
Sonar
Support associate job in Austin, TX
Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it - your internal team, gen AI, or third parties - resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar's solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.
We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily.
We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly.
And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals.
At Sonar, CODE is more than just an acronym - it's a mindset that defines daily operations.
Why You Should Apply:
At Sonar, we're a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don't. Our solutions don't just solve symptoms of problems - we help fix issues at the source - for all code, whether it's developer-written, AI-generated, or from third parties.
We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we're all about the mission: supercharge developers to build better, faster.
The impact you will have As a Deal Desk Specialist at Sonar, you will have the unique opportunity to contribute to the transformation of our business and how we support our sales teams. In this role, you will partner with our sales teams daily with a core focus on driving deal velocity, collaborating with internal stakeholders, and helping to establish a culture of continuous improvement. Your expertise and strategic insights will be key in optimizing the sales process while functioning as a hub for all deal activity that will impact Sonar's quote to cash (Q2C) operations. This role will also have an impact on key metrics that support Sonar's business goals and objectives and will play an essential part in maintaining streamlined processes and facilitating successful business outcomes.
What you will do daily:Deal Strategy and Processing
Proactively engage with sales teams on committed pipeline deals.
Generate standard and complex quotes using the CPQ system, based on customer needs and pricing guidelines.
Review deal support activities to ensure adherence to sales, finance, and legal policies.
Facilitate and optimize approval workflows for Order Forms and contracts to enhance efficiency and accuracy.
Collaborate with sales to understand deal specifics and aid in qualification to resolve potential issues.
Provide timely responses to deal-related inquiries via cases, Slack, or email within defined SLAs.
Draft, review, and finalize necessary documentation for deal execution.
Maintain the highest standards of data integrity in Salesforce (SFDC) by updating account information, contacts, and opportunity statuses comprehensively.
Address and resolve any issues or discrepancies related to deals and contracts effectively, mitigating risks.
Structure deals to meet revenue recognition standards and guidelines, ensuring financial accuracy and compliance.
Sales Team Enablement and Process Improvement
Provide training and support to sales teams on deal desk processes and best practices, enhancing best practices for deal support.
Offer feedback on strategies to improve customer satisfaction and streamline the deal process.
Additional Responsibilities
Assist with projects and other tasks as required.
Provide extended support during End of Month (EOM) and End of Quarter (EOQ) periods to meet business demands.
The experience you will need:
Experience in supporting sales pipeline and deal progression.
Strong understanding of sales processes and pricing strategies.
Detail-oriented with a focus on data integrity and compliance.
Proficiency in crafting accurate and complex quotes.
Knowledge of general pricing strategies to maximize revenue and customer LifeTimeValue (LTV).
Familiarity with drafting and reviewing contracts.
Ability to ensure compliance with sales, finance and legal policies.
Ability to resolve issues efficiently and support revenue recognition standards.
Strong analytical abilities to interpret complex data and metrics.
Capability to generate actionable insights to support decision-making.
Proficient in CRM systems (Salesforce preferred) and CPQ tools.
Ability to leverage technology to streamline processes and improve efficiency.
Excellent written and verbal communication skills for internal and external interactions.
Ability to articulate strategies and solutions clearly to stakeholders.
Proven track record of working collaboratively with sales, finance, legal, and other teams.
Build and maintain strong relationships across departments.
Experience in conducting training sessions and providing continuous support to sales teams.
Benefits of Working with Sonar:
Flexible comprehensive employee benefit package that is 90% paid by the company.
We encourage usage of our robust time-off allocations.
We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
Generous discretionary Company Growth Bonus, paid annually.
Fully paid parking in the heart of downtown Austin, Texas.
Global workforce with employees in 20+ countries representing 35+ unique nationalities.
We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
We Value Diversity, Equity, and Inclusion:
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
$36k-52k yearly est. Auto-Apply 5d ago
IT Systems Support Specialist
United Way for Greater Austin 3.9
Support associate job in Austin, TX
Full-time Description United Way for Greater AustinIT Systems Support SpecialistDepartment: Systems and OperationsRegular, Full-time, Exempt
Who we are:
United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.
Who we want:
The IT Systems Support Specialist will be responsible for monitoring and maintaining IT systems, providing technical support to end-users, and assisting with the deployment and configuration of hardware and software. In this role, you will be responsible for managing third-party applications and ensuring compliance with security policies and procedures. The ideal candidate will have strong troubleshooting skills, attention to detail, and experience with CRM platforms.
Who you are:
Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions.
Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results.
Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments - you garner the trust and support of others.
Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
Action-oriented: You actively identify issues and proactively work to improve the status quo.
Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service.
Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership.
Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans.
What you'll do:
System Monitoring & Maintenance
Monitor servers, networks, applications, and system performance.
Perform routine maintenance tasks.
Assist in troubleshooting hardware, application, and software issues.
User Support
Respond to help desk tickets related to system access and configuration.
Provide basic technical support for end-users.
Collaborate with internal and external stakeholders for new and existing initiatives.
Provide general IT helpdesk support functions both onsite and offsite.
Configuration & Deployment
Assist in installing and configuring operating systems and applications.
Support deployment of new hardware and software under supervision.
Backup & Recovery
Execute scheduled backups and verify data integrity.
Assist in restoring systems and data when needed.
Security & Compliance
Apply security patches and updates as directed.
Help enforce IT policies and procedures (password policies, access controls).
Conduct scheduled security assessment yearly.
Documentation
Maintain accurate records of system configurations and changes.
Document troubleshooting steps and resolutions for internal knowledgebase.
Maintain control database and recommend improvements to SOP.
Application Support
Manage and administrator 3rd party applications and vendors across the organization.
Microsoft 365 and Azure administration and support.
Salesforce and donor database administration.
Perform routine maintenance, modification, reports, and integration with all United Way applications.
What you'll bring:
Bachelor's degree in a related field or the equivalent of education and experience
2-5 years of experience in IT support or systems administration
Confidence and success in project and process management
Ability to connect strategic vision with tactical execution.
A highly motivated, self-starting, and results-driven approach.
Skilled in utilizing data to drive decisions and actions.
Strong commitment to collaboration and teamwork; ability to work well with staff across all departments
Exceptional organizational and planning skills and keen attention to detail.
Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments
Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration. Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements.
Commitment to diversity, equity, and inclusion and a passion for social justice
High level of confidentiality and organizational skills.
Must be able to lift and position items weighing up to 35 lbs.
What you'll receive:
Dynamic and rewarding work environment
Competitive Compensation
Hybrid Work Option
Employer 403(b) Matching
Employer-Sponsored Health Insurance (for employees)
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Generous Paid Time Off (PTO)
Paid Parental Leave
FMLA
Employee Assistance Program (EAP)
This position is located in Austin, Texas, and reports directly to the Director of Systems and Technology.
Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.
Salary Description $57,490 - $67,000
$57.5k-67k yearly 5d ago
Phone Support & Preparedness Specialist
Mira Safety 4.3
Support associate job in Cedar Park, TX
Reports To: Director of Sales & Customer Service Compensation: $25/hour + performance-based incentives Schedule: Monday-Friday, 9:00 AM - 6:00 PM CT
This role is ideal for candidates with a background or strong interest in emergency preparedness, tactical equipment, or military/law enforcement environments.About MIRA SafetyMIRA Safety is committed to safeguarding lives with cutting-edge protective gear, from military-grade gas masks to advanced safety solutions for civilians, first responders, and tactical professionals. Our mission is to empower individuals and organizations with reliable, top-tier safety equipment, ensuring they are prepared for the unexpected.
We operate in a high-accountability, fast-paced environment where preparedness, ownership, and execution matter. Our team is mission-driven, detail-oriented, and built around individuals who take pride in educating customers and helping them make confident, informed decisions in high-stakes situations.
As we continue to grow, we are seeking driven, disciplined, and mission-aligned individuals who want to help build a globally trusted preparedness brand.
About the Role
This is not a traditional call-center role.
The Phone Support & Preparedness Specialist serves as both a frontline customer advocate and a trusted preparedness consultant. You will educate customers on complex protective equipment, guide purchasing decisions, overcome objections, and identify opportunities to upsell and cross-sell-while delivering a high-trust, professional customer experience.
You will own conversations end-to-end, operate with urgency, and align customer needs with MIRA Safety's product ecosystem. This role works closely with Sales, Customer Service, and Leadership to support revenue growth and long-term customer success.
This Role Is a Strong Fit If You:
Thrive in mission-driven, high-ownership environments
Are comfortable discussing tactical, emergency, or safety-related equipment
Enjoy educating customers and guiding purchasing decisions
Can balance empathy with confidence and authority
Are motivated by performance, growth, and accountability
Key Responsibilities
Handle ~70 inbound and outbound customer calls per day with professionalism and authority
Conduct consultative, solution-oriented conversations (not scripted call handling)
Educate customers on CBRN equipment, emergency preparedness solutions, and proper product use
Identify customer needs and recommend appropriate products or alternatives
Confidently upsell, cross-sell, and overcome objections when appropriate
Support order placement, troubleshooting, and post-purchase inquiries
Maintain accurate, detailed records in CRM and ticketing systems
Own customer issues end-to-end and ensure timely resolution
Communicate order issues, trends, and customer feedback to Sales and Leadership
Continuously develop product, industry, and preparedness knowledge
Operate effectively in a fast-paced environment with shifting priorities
Maintain punctual, reliable onsite attendance
Perform other duties as assigned
Physical & Work Environment Requirements
Office-based environment
Ability to sit for extended periods
Ability to lift up to 10 lbs
No travel required
Minimum Requirements
2+ years of phone-based customer-facing experience with consultative and/or sales components
Demonstrated ability to overcome objections and influence purchasing decisions
Strong verbal communication skills with the ability to explain technical or complex products
Experience using CRM, ticketing, or order management systems
Proficiency with Google Workspace or similar productivity tools
Demonstrated empathy, patience, and professionalism in high-stress customer interactions
Ability to work onsite, full-time (Monday-Friday, 9:00 AM - 6:00 PM CT
Strongly Preferred Qualifications
Prior CBRN, emergency preparedness, or safety equipment experience
Military, law enforcement, or first responder background
Veterans/current service members: DD-214 or statement of service preferred
Tactical gear or preparedness market experience (professional or personal)
Familiarity with the Entrepreneurial Operating System (EOS)
Comfort delivering paid consultations or advisory-style customer calls
Hiring Process
Qualified candidates will be invited to complete a Culture Index assessment as part of the evaluation process.
Benefits
Competitive hourly compensation with performance-based incentives
Health, dental, and vision benefits
Paid time off and holidays
Ongoing training and professional development
Opportunity to grow into senior support, sales, or consulting roles
Supportive, mission-driven team environmen
If you are a highly motivated individual looking to grow your career in business development, we want to hear from you!
MIRA Safety is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
$25 hourly Auto-Apply 3d ago
Learning Support Specialist II
Texas A&M International University 4.0
Support associate job in Austin, TX
Job Title Learning Support Specialist II Agency Texas A&M International University Department ACE - Academic Support Proposed Minimum Salary Commensurate Job Type Staff Job Description The Learning Support Specialist II, under general supervision, works in close collaboration with faculty and staff to provide exceptional support services across learning spaces, with a particular emphasis on assisting in maximizing the effectiveness of a variety of learning systems. Serves as an advocate for the integration of innovative technology and the advancement of the efficiency and effectiveness of the learning environment.
Essential Duties and Responsibilities
* Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies.
* Provides triage instructions using a variety of communications systems.
* Assists in the testing of new applications and system configurations.
* Assists in the research and development of new solutions to enrich and supplement instruction.
* Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building/updating LMS documentation and video tutorials.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Additional Responsibilities
* Train and mentor Supplemental Instructors (SI) on key concepts that must be covered in each course.
* Demonstrate academic best practices for specific subjects and assignments, including writing research papers, giving presentations, developing study habits, managing test anxieties, and organizing class notes.
* Communicate closely with faculty and tutors on student issues and academic matters.
* Identify and conduct targeted intervention for at-risk students.
* Collect, track, and monitor data on student progress and generate regular reports for the deans.
* Develop and distribute handouts and study notes for traditionally challenging courses.
Minimum Requirements
* Education - Bachelor's degree in a related field
* Experience - Two years of related experience.
Preferred Education and Experience
* Advanced degree in the related field of support
* Experience in tutoring, teaching, working with college students
* Experience working with at-risk adults
* Experience working with freshmen through senior
* Experience in clinical practices for related majors
Knowledge and Abilities
Knowledge of:
* Word processing, spreadsheet, and database applications.
Ability to:
* Multitask and work cooperatively with others.
* Excellent customer service and time management skills.
* Strong verbal and written communication skills.
* Strong interpersonal and organizational skills.
* Present information clearly and concisely.
* Work independently and as part of a team.
Preferred Knowledge and Abilities
Knowledge of:
* Instructional best practices and assessment of learning outcomes
* Skilled data collection and analysis
* Strong communication with professors and staff
* Strong leadership dispositions in monitoring SI leaders
Licensing / Professional Certification - None.
Physical Requirements - None.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others
This position generally does not supervise employees.
Other Requirements
* Work beyond normal office hours and/or work on weekends.
* Position requires on campus, face-to-face interactions.
* Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Salary: $19.06/hourly
INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:
* Resume
* Cover Letter
* 3 -5 professional references and their full contact information
* Unofficial transcripts
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
$19.1 hourly Auto-Apply 40d ago
AUXILIARY SUPPORT SPECIALIST
Eanes ISD (Tx
Support associate job in Austin, TX
Conditions of Employment * Can you, after employment, submit verification of your legal right to work in the United States? * Are you willing to submit to a criminal history background check? * Do you certify that the information contained in this application for employment with the Eanes Independent School District, to the best of your knowledge, is true, accurate and complete? Any deliberate falsifications, misrepresentation or willful omission of facts shall be sufficient cause for disqualification of this application or termination of employment.
* I authorize representatives of Eanes ISD to contact all persons and entities listed on this application and to make all their contacts, inquiries and investigations which they deem necessary in order to verify my education, employment, and police history, including but not limited to contacting current/past employers, educational institutions, and law enforcement agencies. I hereby consent to the release of any such information by third persons and I understand that Eanes ISD will keep such information in a confidential file, available only to appropriate district officials.
* I understand the application becomes the property of the district. I understand the district reserves the right to accept or reject it. I understand this application shall be considered active for a period of time not to exceed one year.
General Questions
* How did you learn about this position?
* Are you related to anyone in the district or a board member?
* If you are related to someone in the district or a board member please indicate who.
* Are you retired with the Teacher Retirement System of Texas (TRS)?
* Have you ever been convicted of a violation of law other than a minor traffic violation? If yes, please explain.
* Have you ever had a professional certificate revoked or suspended? If yes, please explain.
* Have you ever been convicted of any offense for physical or sexual abuse of a child? If yes, please explain.
* Have you ever had a charge of child abuse against you substantiated? If yes, please explain.
* Have you ever been involuntarily terminated or asked to resign, or resigned in lieu of termination from the employment of another school district? If yes, please give the name of the district, the date and the reason for the resignation or termination.
* Do you have any computer or network certifications? Please list any of these below.
* Computer Skills- Please provide information about your computer skills: Years of Experience Keyboarding words per minute Word Processing applications Database applications Bookkeeping- Please provide information about your experience in the below bookkeeping areas: spreadsheets e-mail applications web/internet browsers graphics design Microsoft Windows / Apple
* Audio/Video Skills- Please provide information about your experience Audio/Video skills and applications: Years of Experience Software packages used
* If you have any additional skills or experience that you think would uniquely qualify you for this position, please provide information below:
Attachments
Cover Letter 1
Resume
Transcripts
Reference Letter/List
License
Other
Back The Eanes Independent School District is an Equal Opportunity Employer and does not discriminate because of age, race, color, creed, religion, disability, gender, sexual orientation or national origin in the educational programs or activities which it operates, including employment therein. Eanes ISD reserves the right to modify the details of a position posting at any time. Applications are kept on file for one year.
$35k-58k yearly est. 12d ago
IT Intellectual Property Associate Attorney
Pathwayrp
Support associate job in Austin, TX
EmTacq specializes in EMployer Talent ACQuisitions, matching the most qualified candidates with the most competitive positions available. We pride ourselves on not just putting bodies in seats, rather matching professionals to their careers. We are headquartered in the Raleigh / Durham, NC area. However, as a recruiting agency we service companies and candidates across the United States. We are your best source for professional, value driven recruitment services.
Job Description
Seeking associates (multiple openings) to join a High Tech IP Litigation practice. The associates will apply technical and patent law expertise in handling all aspects of intellectual property (IP) litigation for companies in the high tech industry (i.e., electronics, semiconductors, telecommunications, computer hardware and software, etc.), including analyzing complex patents and claims, conducting pre-filing investigations and validity and infringement analyses, preparing full case work-ups, and representing clients at trials in U.S. district court jurisdictions and at the International Trade Commission.
The associates will provide legal analysis and counsel on legal, policy, and general business issues, anticipating and guarding against legal risks facing the clients and the firm; conduct legal research and draft and/or review legal documents, including memoranda, procedural motions, depositions, and discovery requests and responses; conduct interviews of witnesses and/or key employees; prepare outlines for depositions, and take and/or defend the same; perform IP due diligence assessments, including assisting with the development of invalidity strategies and case strategies; and conduct meetings with opposing counsel.
Qualifications
J.D. from an accredited U.S. law school with outstanding academic credentials;
Bachelor's degree or higher (or foreign equivalent) in Computer Software, Computer Science, Electrical or Electronic Engineering, or a related technical field.
Additional Information
Equal Employment Opportunity
Our client is proud to be an equal opportunity/affirmative action employer. They are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is their policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.
$47k-78k yearly est. 2d ago
ELA Support Specialist - Middle School
Smartstart Education
Support associate job in Killeen, TX
Middle School ELA Tutors
Are you passionate about teaching and learning? Are you motivated to make a positive impact in the lives of urban, working-class youth? If yes, this position with SmartStart Education is right for you!
The Job:
SmartStart Education seeks a small group ELA tutors to work with small groups of middle school students Tuesday through Thursday. Each small group consists of 1-4 students. Each group consists of students who have been identified as students who are struggling with fundamental ELA skills. Students are from Grades 6 through 8.
The tutor will work with each group several times throughout the week at a middle school in Killeen, TX. Groups will take place within the classroom (push-in services) or outside of the classroom (pull-out services). Tutors should be flexible and comfortable with both settings. Each tutor will be given the responsibility of taking daily attendance and monitoring student progress using a personal device (mobile phone).
Job Details:
The tutoring position begins promptly on October 21, 2025 and ends on March 12, 2026. The schedule will be 7:00am to 3:00pm, 7:30am to 4:00pm or 7:50am to 4pm depending on site. Applicants are encouraged to schedule interviews as soon as possible to allow ample time to complete onboarding steps. Failure to do so may result in a position being unavailable.
Qualifications:
If you believe that this position aligns with your qualifications and showcases your exceptional skills, we kindly request your confirmation regarding your ability to meet the following minimum requirements:
Possession of a bachelor's degree from an accredited institution in any field is mandatory. ***Please note that applications with anticipated graduation dates will not be considered.
Demonstrated experience of at least one year in teaching or tutoring, either within a school environment or another educational setting.
Comprehensive understanding of the unique challenges faced by urban students, schools, and communities, encompassing racial disparity, socio-economic disparity, and cultural disparity.
Mastery of middle school ELA concepts and skills, substantiating proficiency in the subject matter.
Display of genuine passion and unwavering commitment towards fostering the success of students.
Exemplary punctuality, ensuring timely attendance and adherence to established schedules.
Proficiency in communication skills, enabling effective and articulate interaction with students, colleagues, and interested parties.
Ability to comfortably commute to the designated location.
If you are confident in meeting these minimal qualifications, we encourage you to proceed with your application.
$34k-58k yearly est. 60d+ ago
PT Support Associate - Seasonal F&F
Tory Burch 4.9
Support associate job in Austin, TX
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
* Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
* We have the best team in the world and believe in paying competitively and rewarding high performance.
* Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
* We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
* We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
* We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day in the Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
* One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus
* Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
* Occasional overnight travel may be required
* Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
* Adaptable - We change before we have to
* Entrepreneurial - We own it
* Collaborative - There's no "I" in Tory
* Client & Brand Focused - We put ourselves in Tory's shoes
* Live the Values - We show up for each other
* Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
How much does a support associate earn in Georgetown, TX?
The average support associate in Georgetown, TX earns between $32,000 and $94,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Georgetown, TX