Support associate jobs in Kenosha, WI - 503 jobs

Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution. The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution. This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives. Claims & Subrogation Leadership Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements Serve as escalation point for complex, high-value, or disputed claims Partner closely with operations, customer service, legal, and risk management teams Coordinate with insurance carriers, adjusters, brokers, and external counsel Communicate claim status, trends, and outcomes to internal stakeholders and customers Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts) Maintain accurate documentation and case management records Identify recurring issues and recommend process improvements to reduce future claims Support audits, reporting, and risk mitigation initiatives Provide guidance, training, and informal leadership to claims and logistics support staff Develop best practices, standard operating procedures, and escalation frameworks Assist management with performance metrics, KPIs, and claims trend analysis Qualifications Required Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation Strong working knowledge of freight claims, cargo loss/damage, and liability recovery Experience working with carriers, insurers, and third-party adjusters Ability to interpret contracts, bills of lading, and transportation regulations Strong analytical, organizational, and negotiation skills Preferred Experience in a 3PL, freight forwarder, carrier, or logistics service provider Familiarity with domestic and/or international shipping regulations Prior experience leading or mentoring junior staff Bachelor's degree in Business, Supply Chain, Risk Management, or related field

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications. Provide end-user and system support across Syncreon, CLI, and other plant locations. Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations. Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices. Provide L2/L3 support for: Windows and mac OS operating systems End-user devices Core infrastructure services Participate in plant leadership meetings and weekly change management calls. Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives. Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3). Hands-on experience with Windows OS, mac OS, SCCM, and Intune. Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation. Experience managing hardware assets, printers, and scanners. Excellent communication, coordination, and documentation skills. Ability to work independently in an onsite plant environment. Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes, incident management, and change management. Experience working with multiple plant locations and stakeholders.

Consumers Credit Union (CCU) is adding two Service Desk Specialists to the Tech department! This is an entry-level opportunity where you'll be assisting and providing first-level technical support in a fast-paced, collaborative environment. This is a great opportunity for someone who is tech focused, detail-oriented, and enjoys working with a variety of applications. Schedule/Location: This position offers a hybrid work schedule where some of your work week will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely. As a Service Desk Specialist, you will be responsible for providing first level support, primary Service Desk assistance to employees. This includes performing installations, maintenance, troubleshooting and repair on computer hardware, applications, and peripherals. You'll support PC-based system software, printers, interfaces, and connectivity software. CCU is a dynamic organization that implements process improvements and embraces change to drive continuous growth and efficiency. The ideal candidate will embrace change, deliver consistent, high-quality performance, and effectively manage evolving responsibilities in a fast-paced environment. Main Duties and responsibilities: Install, support, and manage hardware, software, and network components to maintain a stable computing environment Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications Support and maintain devices such as scanners, receipt printers, check printers, and document printers Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training Document system changes in the intranet, service desk ticketing system Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate Qualifications: Associates Degree or completion of specialized tech courses is preferred. 3+ years of work experience in PC usage, hardware/software support or related is preferred. With this being an early career position, the team will consider 1+ years of experience if you have basic knowledge of providing Level 1 support. Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi. Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable. Critical thinking and problem-solving skills. A self-starter with the ability to work independently. Availability to work 40hours/week and be scheduled between the following hours: Monday - Friday: 7:30AM - 6:15PM, Rotating Saturdays: 8 AM - 2 PM. Compensation: The salary range for this role is $20.16 to $30.24 per hour. This role is eligible for sales incentives. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20. For more information about benefit offerings, please visit our careers page: about/what-we-do/careers About CCU: Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org Equal Opportunity Employer: CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or . Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!

Professional Services Group is now hiring a part-time Peer Support Specialist! Are you passionate about helping others achieve their greatest potential? Are you looking for a meaningful part-time position to make a real difference in your community? Join our team with Professional Services Group! We are a community-based social services organization dedicated to helping individuals and families through dynamic and innovative programming. JOB SUMMARY: The Adult CCS Service Facilitation program provides intensive case management services to adult clients who have significant mental health and/or substance use needs and diagnoses. The Certified Peer Support Specialist works within a multi-disciplinary team to help consumers in their recovery journey. Clients are supported through the success of their goals by a flexible array of community-based services. These services incorporate a wraparound model of service delivery to assist the person in living their best possible life, reducing the impact of their mental health and/or substance abuse disorder, and assisting the person in their journey to recovery. As the Peer Support Specialist, you will serve as a role model, mentor, advocate, and motivator to individuals with a history of substance abuse to help promote long-term recovery and prevent relapse. The Peer Support Specialist must demonstrate an ability to share personal recovery experiences and develop authentic peer-to-peer relationships. KEY RESPONSIBILITIES OF THE CERTIFIED PEER SUPPORT SPECIALIST: Participate as an integral part of the person's identified recovery team. Communicate, collaborate, and support providers of family teams. Provide information as to the purpose of peer support and recovery models. Provide recipients with information and insight about recovery. Exercise judgment to intervene as an advocate in school, work, the community, and during emergency and crisis situations as appropriate. Provide support in connecting service recipients with community organizations and support groups. Attend team meetings as needed. Safely transport clients as needed. SALARY: $18.00-20.00 per hour LOCATION: Kenosha Job Center, with some flexibility for hybrid work hours when on-site meetings are not scheduled. Local travel is required to meet with clients within the home and other community spaces, with mileage reimbursement. SCHEDULE: Part-time 12-20 hours per week. Hours of the position will vary but are typically Monday-Friday between 9:00am and 6:00pm. Some evening hours may be required depending on consumer availability. WHY WORK WITH PSG/CIP? Be part of a passionate team dedicated to making a difference in the community! Flexible hours and great work-life balance. Work culture that values not only the well-being of the clients we serve but also our staff Benefits offered to part-time employees include: 401(k) and profit sharing; pet insurance; and Employee Assistance Program (EAP) One of our health insurance plans is now offered with no monthly premium! REQUIREMENTS: Must have reliable transportation on a daily basis, a valid driver's license, and automobile insurance. Must be certified or in the process of being certified through the State of Wisconsin as a Peer Support Specialist At minimum, must have a high school diploma / GED / equivalent. Equal Employment Opportunity/M/F/disability/protected veteran status

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs. The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment Provide ongoing enhanced training sessions for patients and caregivers Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits Demonstrate empathy and understanding when interacting with patients and their caregivers Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays) Manage responsibilities and workload independently within your designated regional territory Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes Manage administrative tasks in a timely and efficient manner, including but not limited to: Documentation in customer relationship management (CRM) system Expense reporting Equipment inventory management Ongoing trainings, assessments, and other regulatory tasks Regular travel by vehicle and air to support patient care and service needs Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle Adapt to frequently changing business needs and schedules to ensure seamless patient support QUALIFICATIONS/KNOWLEDGE: Minimum Requirement: Associate's degree with 2 to 3 years' relevant professional experience OR Bachelor's degree with 1 to 2 years' relevant professional experience Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred Experience working in a for-profit environment preferred Strong emotional intelligence and situational awareness Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit) Must possess a valid driver's license Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management Commercial air travel required, with potential travel outside of the assigned territory Primary residence must be within assigned territory Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment Assigned territory subject to change based upon business need Attendance at company meetings, both within and outside of the assigned territory, is required OTHER: Ability to lift up to 50 pounds Ability to drive long distances ABOUT NOVOCURE: Our vision Patient-forward: aspiring to make a difference in cancer. Our patient-forward mission Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward values - innovation - focus - drive - courage - trust - empathy Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Customer Support Specialist needs 2-5 years Pharmaceutical experience. Customer Support Specialist requires: Excellent People skills Analytical Advanced Excel Skills Proficient Business Objects Fast pace Quick learner Self-driven Bachelor's degree preferred Customer Support Specialist duties; Attend business critical meetings to become part of the solution for any issues that may arise and participate in cross functional team meetings. Lead or participate in Continuous Improvement Programs to ultimately provide our customers with a high level of quality service. Perform operational support for Customer Service management. Create reporting to monitor the effectiveness of the organization by determining operational metrics and reporting for service performance. Monitor and evaluate Customer Service Representatives (CSR) phone interactions with Health Care Professionals (HCP), consumers, distributors, pharmacies, etc. against established metrics and provide feedback to supervisors for performance discussions with incumbents on an ongoing basis. Additional Information $22//hr 12 months

The Company: Kinter is a family business obsessed with making retail display hardware easier for our customers. We've been manufacturing and distributing retail display hardware for over 40 years. Our approach to business is simple - treat each other and our customers like family. Summary/Objective: The Field Operations Support Specialist travels to customer retail locations to survey stores for ESL conversion readiness and determine required Kinter components. The role takes accurate measurements and part counts, documenting data using Microsoft Excel and internal templates, tests fit and function across various store fixture environments in accordance with established standards and guidelines and also assists with day-to-day operational activities by supporting reporting, technology systems, and process improvements efforts. The standard schedule is typically Monday-Friday; however, hours may need to flex during travel weeks depending on flight schedules, store access windows, and project timelines. The pay range for this role is fixed at $50,000 to $60,000, commensurate with experience. Candidates with strong, relevant experience may be offered salaries toward the higher end of the range, while those earlier in their careers can expect offers aligned with the entry level of the range. Essential Functions: Travel to customer retail locations to conduct ESL conversion readiness surveys and identify required components. Take accurate measurements and part counts, documenting data using Microsoft Excel and internal templates. Test product fit and functionality in various retail fixture environments in accordance with established standards and guidelines. Document field findings, fixture conditions, and exceptions through reports and photographs. Assist with day-to-day operational support activities, including reporting, data entry, and process coordination. Support the use of technology systems, software tools, and applications used in field and operational workflows. Troubleshoot and resolve routine technical or process-related issues to minimize operational disruptions. Collaborate with cross-functional teams, vendors, and internal stakeholders to support project execution. Track and maintain accurate operational data and documentation. Escalate unclear or unfamiliar installation situations to Product Development for direction. Interact professionally with customer store staff and ensure a positive representation of Kinter. Perform additional duties as assigned. Required Skills/Abilities: Valid Driver's License and REAL ID or Passport (required for air travel). Strong attention to detail, accuracy, and organizational skills. Proficiency with Microsoft Office Suite. Clear verbal and written communication skills. Basic math and measurement skills; comfortable using tape measures, calipers, and related tools. Ability to troubleshoot or adapt when faced with unique or unfamiliar situations. Preferred Education and Experience: High School Diploma required Bachelor's degree preferred. Prior customer service experience is required. Supervisory Responsibilities: None Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Adjusting or moving objects up to 15 pounds. Ability to make repetitive movements, including moving of the wrists and/or fingers, bending, or squatting. Prolonged periods of standing and walking during site visits to customer retail locations. Work Environment: This position will work indoors in a temperature-controlled environment, with periods of time spent on site visits at customer retail locations. Site conditions may vary by store and include stairs, tight spaces, or uneven surfaces. Travel: Travel to customer sites averages 50-75% of the time. The Location: Kinter is located on the outskirts of Waukegan, just minutes from Gurnee and Wadsworth. Office and warehouses are located off IL Route 41, which makes the commute easy from surrounding towns. Why Join Our Team? Be part of a dedicated, family-owned business with a proven track record of success and a deep commitment to its employees. Enjoy generous Paid Time Off (PTO) and paid holidays to maintain a healthy work-life balance. Benefit from comprehensive medical, dental, and vision insurance-100% covered for the employee by Kinter, with no payroll deductions. Secure your future with our fully employer-funded pension plan (contributions start after 1 year, fully vested after 5 years, with no deductions from your paycheck). Unlock long-term growth potential and opportunities to advance within the company.

What we do at Shaker matters. We help to connect people with jobs. A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the right messages. That takes smarts and creativity. Ideas and innovation. That takes great people of many talents. And that is exactly what we have at Shaker. There's so much we can accomplish together. Join us. Job Description Responsibilities Prepare creative proposals outlining deliverables, timelines, and accurate pricing. Review incoming requests, identify missing details, and collaborate with Client Service teams to gather required information. Coordinate with external vendors to obtain pricing for creative, print, and premium production needs. Deliver quotes on time and ensure all pricing is complete, accurate, and properly documented. Maintain a clear log of active proposals, tracking statuses, deadlines, and follow‑ups. Support SOWs and contracts by confirming scope, deliverables, timelines, payment terms, and production requirements. Identify and escalate any quick‑turn or late requests that could impact timelines or broader departmental work. Support vendor coordination, file delivery logistics, internal QC needs, and assist Creative Leadership with operational improvements and special projects. Work within Shaker's proposal software to ensure saved languages, deliverables and pricing are current and well documented Juggle requests and project priorities simultaneously Liaise with necessary creative team members to gather essential information for accurate proposals Qualifications Requirements 1-3 years of experience in creative operations, production coordination, account support, or related roles. Excellent communication skills with strong organization, accuracy, and attention to detail. Proficiency in MS Office Suite (Word, PowerPoint, Teams) and Excel. Ability to manage multiple proposals, deadlines, and client requests concurrently. Comfortable working in fast‑paced, high‑volume, deadline‑driven environments. Strong work ethic with reliable prioritization, follow‑through, and detail orientation. Experience collaborating with creative teams, vendors, or production partners (preferred). Willingness to reach out for clarification or push back when needs are unclear. Team‑first mindset focused on collective success over individual credit. Core Competencies Detail-Focused: Ensures accuracy in pricing, documentation, and proposal delivery. Deadline-Driven: Consistently meets request timelines with organized follow-through. Collaborative: Works well across Creative, Account, and vendor teams. Process-Minded: Naturally looks for opportunities to streamline workflow. Dependable: Maintains reliable tracking, updates, and communication. Additional Information Shaker Recruitment Marketing is a family-owned recruitment advertising and marketing communications agency that has exceeded the expectations of clients since 1951. Strategically responding to change, we have created a legacy of success through excellence in creativity, service, relationship-building, employee/client retention, and agility. We offer best-in-class solutions for employer branding, media planning and buying, career site design and development, social media recommendations, and mobile solutions. The actual salary will vary based on applicant's location, education, experience, skills, and abilities. Salary range is Our benefit package includes: Medical Insurance Dental Insurance Vision Insurance 401k with Employer Match Paid Time off (PTO) Parental Leave Life Insurance Disability, AD&D, Critical Illness Insurance Pet Insurance Pre-paid Legal Insurance Technology Stipend Commuter Benefits / Discounted Parking Volunteer Time Off Employee Assistance Program Shaker Recruitment Marketing is an equal opportunity employer. Shaker RM evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. All your information will be kept confidential according to EEO guidelines.

SALARY RANGE $26.19 - $36.37 WORK ASSIGNMENT DETAILS Waukesha County's Department of Health & Human Services is recruiting for a talented Economic Support Specialist. Economic Support Specialists perform work determining eligibility for public assistance programs including FoodShare, Medical Assistance, BadgerCare, and Child Care. This work is performed through a call center environment in a multi-county consortium, requiring strong customer service skills to assist clients effectively, provide accurate information, and ensure a positive experience during interactions. Additionally, good written communication skills are essential for accurately documenting casework and corresponding with members. CLASSIFICATION SPECIFICATION To view the full classification specification for Economic Support Specialist click here. Minimum Training & Experience Requirements 1. High School Diploma or GED. 2. Three (3) years of post high school work experience in financial counseling, analysis or planning; child support, paralegal work, economic assistance, independent research or investigation, counseling in a human service agency, interpreting and applying complex rules or regulations, or related work experience. 3. Post high school education from a recognized college or university may be substituted for the work experience on a year-for-year basis. Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site café and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit: ****************************** The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.

**Opportunity** As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. *****We are seeking a Operations Agent for our Northlake facility***** *****Direct Hire - Full Benefits***** **Shift: 9:00 AM - 5:30 PM Monday - Friday** **JOB SUMMARY:** The Operations Support role is responsible for answering incoming calls/emails and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. **Essential Functions:** + Answer incoming calls and provide excellent customer service to all callers + Monitor and respond to customer inquiries received through email + Make outgoing calls to follow-up on shipment status, resolve issues and update customers + Track, trace, enter and update shipments + Data Entry + Assist and support Pilot stations and cartage agents + Master outside customer applications + Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention + Perform other duties as assigned **Skills/Competencies:** + Excellent oral and written communication and problem-solving skills + Technological aptitude using the internet and on-line tools + Ability to multitask + Excellent organizational skills with emphasis on detail **Company Benefits:** + Medical + Dental + Vision + 401k + Company Match + Employee Assistance Program + Paid Time Off + Flexible Work Schedules (when possible) + And more! **Pay Range:** $20-$22 per hour _*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws._ \#INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Northlake United States of America,Illinois,Northlake,60164 Full time Day Shift (United States of America) Created: 2026-01-16 Contract type: Regular Job Flexibility: Site Based Ref.R168648

Join and be a part of a winning team at Williams Consent Decree Program that provides support to clients based on their own experiences with serious mental illness to increase skills in the areas of independent living and self-advocacy. You will explain, guide, support, and assist clients with goals of improved stability and self-sufficiency, independent living, self-advocacy, and development of supportive relationships. Co-leads client activities. Scheduled Hours: As needed * Monday-Friday (Day Shift) * Flex your schedule * Assists in the planning and implementation of activities of the Drop-In Center * Assists in the development and leading of mental health recovery groups. * Assists in the development and leading of advocacy training groups. * Provides supportive peer counseling. * Assists in implementing independent living skills and leading independent living skills classes and groups. * Assist with transportation of client(s) to and from home and outings * Assists in providing community consultation and education, as assigned. * Assists in the development and facilitation of training to clients and the community. * Explains LCHD programs to clients and/or family * Assists family through the intake, referral, and connection with other agencies. * Provides support and advocacy for families receiving services. * With a high school diploma, G.E.D. certificate is required. * Certified Recovery Support Specialist (CRSS) is preferred, but not required. * Requires one year of direct and personal experience with the mental health system as a primary consumer of services. * Requires valid driver's license and insurance. As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at ********************************************************** Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

This is an on-site role working at the Good Hope Road location. Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards. Essential Functions: Assist with the installation, configuration, and support of desktops, laptops, and thin clients. Prepare and deploy computer equipment with standard software and configurations. Set up and provide basic troubleshooting for mobile devices. Diagnose and resolve routine hardware and software issues using manuals or under supervision. Create and update user documentation for hardware and software systems. Assist with managing user accounts and basic access permissions as directed. Provide support for break/fix issues, software installations, and hardware repairs under guidance. Escalate complex issues to Service Desk Support II or other IT teams as needed. Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed. Other Functions: Perform other tasks and responsibilities as assigned. Success in This Role Includes: Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals. Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications. Exposure to IT Service Management tools such as KACE or ServiceNow is a plus. Good verbal and written communication skills. Ability to follow instructions and work effectively in a team environment. What You'll Bring High school diploma or equivalent; Associate degree in Information Technology preferred. 1-2 years of experience in IT support or a related field. Basic hands-on experience with Microsoft Windows OS and networked printers/scanners. Valid driver's license, adequate insurance, and a clean driving record. #LI-Onsite #LI-DM3

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of department leadership, performs clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high level. Executes to daily scheduled tasks, takes initiative within the scope of the role, and strives to improve work processes based on laboratory and client needs. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Understands to a high degree the importance of daily tasks performed and the impact they have on the patients and providers we work with to provide lifesaving diagnostic services. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Understand and perform to all applicable regulatory and compliance requirements. May support leadership during audits. Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed. Receive, classify, and process specimens in an accurate and expedient manner. Inspect specimens and paperwork for accuracy and acceptability. Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample. Use appropriate systems to accurately perform data entry functions. Proofread own work for content, spelling, accuracy, and document format. Maintain sample integrity and ensure proper identification of all specimens. Prepare samples for laboratory testing, as needed. May perform reagent preparation. Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed. Properly identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate. Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve issues with follow up to customers in a prompt manner. Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions. Maintain organization of departmental records, as needed. Support the maintenance of reagent and supply inventory, as needed. Work weekend and holiday rotations, as scheduled. May train others on job tasks, as assigned. Maintain all applicable competencies, sufficient continuing education credits, and perform duties in accordance with laboratory policy Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma or equivalent required Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred Experience 1-3 years customer service experience required 1-3 years medical related experience or training preferred Data entry or LIS (Laboratory Information System) experience preferred Knowledge, Skills and Abilities Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. Strong attention to detail and problem-solving skills. Aptitude for computers and strong data entry skills. Ability to manage frequent interruptions in a fast-paced and high-volume environment. Ability to transition from one task to another in an efficient manner. Ability to provide a high level of customer service. Effective verbal and written communication skills Flexibility to work independently and with a team. Organized and able to efficiently prioritize multiple tasks to provide a productive workflow. Ability to work independently with structured written or oral instructions. Knowledge of medical terminology preferred. Understand time zones and military time. Tools and Technology General office equipment (i.e. computer, printer, fax, copy machine, scanner). required Personal Computer (desktop, laptop, tablet). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required Lab/department specific equipment, including, but not limited to: Box cutter Pipettes (single channel, multi-channel, electronic, etc.). Centrifuge, freezers, refrigerators Water bath Automated cell washer Heat block Balances pH meter required Not ready to apply? Connect with us for general consideration.

Regal Ware is a fourth generation led, family-owned company based in the US Midwest for over 100 years. We produce and sell the best cookware products in the business and we're always looking for what's next in the kitchen. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Support our divisions - when they grow, we grow Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset Create an environment where all employees can do their best work You will love it here if you believe in the following: Everybody matters Do the right thing We are in this together Passion for our customers If this sounds like the company for you, your seat at our Regal Ware family table awaits. Your seat at the table: Divisional Support Specialist You will love this seat if you get, want, and have the capacity to: Administrative & Operational Support Provide day-to-day administrative support to divisional leadership and team members, including scheduling, correspondence, and meeting coordination. Prepare and manage reports, presentations, and documentation to support divisional operations and leadership meetings. Maintain accurate filing systems, records, and databases in compliance with company policies. Coordinate logistics for divisional activities, events, and internal initiatives. Divisional Communication & Coordination Serve as a central point of contact for internal and external stakeholders related to divisional activities. Facilitate effective communication between the division and corporate departments such as Finance, HR, IT, and Supply Chain. Support communication of policies, updates, and initiatives to divisional team members to ensure alignment and understanding. Data Management & Reporting Collect, analyze, and maintain divisional data for performance tracking and reporting purposes. Prepare dashboards, summaries, and reports that provide insight into key performance indicators (KPIs) and operational trends. Ensure accuracy, consistency, and timeliness of data used for business reviews and leadership reporting. Financial & Procurement Support Assist in budget tracking, purchase requisitions, and invoice processing in coordination with Finance and Procurement. Monitor divisional spending to ensure compliance with approved budgets and financial policies. Support vendor and contract documentation management, ensuring timely processing and record accuracy. This seat reports to: Iconic Kitchen Brands, President Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who: Works with a sense of urgency and aligned purpose Has a passion for our customers and a focus on end consumers Is a servant leader who is collaborative and approachable Has strong ethics and integrity Is courageous and inspirational There are so many benefits to being a part of the Regal Ware Team! Our benefits package is built with you and your family in mind - and that starts with the things that are most important to you - your health, your lifestyle, and your future. Learn more at ********************************** *Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Requirements We need this seat to have: Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field preferred. 3-5 years of experience in administrative, operational, or business support roles. Experience supporting a division, department, or business unit in a corporate environment is strongly preferred. Strong organizational and multitasking skills with high attention to detail. Excellent written and verbal communication abilities. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and collaboration tools (Teams, SharePoint, etc.). Strong analytical and problem-solving skills with a proactive, service-oriented mindset. Ability to handle sensitive information with discretion and professionalism. Collaborative team player capable of working across departments.

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: Member Support Specialists are the face to Sun Life's external clients. The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life's internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction. How you will contribute: * Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems during peak times as needed. * Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. * Inquiries will focus on aspects of the client's group benefits plan. Topics will include details about their eligibility, coverage and claims. * Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes. * Empathetically assist the member through the claims process. * Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience. * Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment. * When not supporting Customer Calls, responsibilities will also include administrative duties which facilitate new claim set up, and management of existing claims within Claim Shared Services * Review STD, LTD, Life, Life Waiver of Premium, Absence Documents * Manage Special Handling Process using instructions which vary for each group * Provide input and recommendations and analysis to management on business process * Emphasize Continuous Improvement, either enhancing the client experience or creating an efficiency. * Assignment of tasks to the appropriate area based on various criteria * Ability to identify complex diagnosis and handle accordingly * Able to meet production goals each day, based on work assigned * Ability to maintain a high level of accuracy when handing assigned work * Respond to all emails, both internal and external, within the required timeframe * May assist in special project work or other duties as defined by the needs of the business * Requires working knowledge of claim processing procedures and system applications * Requires critical thinking skills, high accuracy, quality work products, ability to multi-task and maintain a high production of pace and focus * Must possess appropriate verbal communication skills to address various departments and clients * Effective judgement to use both categories of skills when applicable, as outlined above, to enhance or expedite the client experience What you will bring with you: * Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible * Flexibility in being able to shift between different responsibilities throughout the day, or based on the task at hand * Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience * The ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical * Manage stressful situations with composed behavior demonstrating empathy and understanding * Demonstrated aptitude in problem solving and thinking "outside the box" * Possess the capability to work effectively in a fast paced environment that demands high energy and passion for customer service * Commitment is required to be flexible, adaptable and motivated to pitch in and support the team's work at all times * Proven record of providing strong and effective customer service * Ambition to continuously learn and develop professionally through feedback and coaching * Solid systems and technology skills * Strong verbal and written communication skills * Proficiency with Windows and Microsoft Applications * Ability to work in a fast pace, high volume and deadline driven environment * Strong working both independently and as part of a team * Bachelor's degree or equivalent work experience preferred Salary Range: $40,600 - $54,800 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 01/02/2026

Clinical Services Support Specialist, Full-Time, Day Shift Community Care is hiring a Clinical Services Support Specialist to be a part of our dedicated team providing care and service. The Clinical Services Support Specialist position is a full-time opportunity with weekday hours offering work-life balance, and is perfect for someone who enjoys team collaboration and being part of a mission driven organization. The position is based at our Milwaukee location - 3220 W. Vliet St, Milwaukee, WI 53208. Clinical Services Support Specialist Responsibilities: Coordinates and leads assigned quality and/or performance improvement initiatives for the Family CarePartnership program. Develops and coordinates programs for specific member populations based on the organization'sstrategic goals and initiatives. Facilitates the development and implementation of standards of care and monitors and assurescompliance; collaborates with site and clinical leadership to identify and address practice issues, staffknowledge and skill deficiencies, opportunities for coaching, and standardization of practice. Acts as a role model and resource for Partnership program team members in the areas of organizationalchange, critical thinking, care planning, and evidence based practice adoption and professional practice. Provides clinical consultation and guidance for staff regarding care management of members; Regularlymeets face to face with clinical staff to advise of clinical practice changes and to assist with clinicalproblem solving. Assists with care management and clinical orientation, competency validation, and onboarding of RNstaff. Clinical Services Support Specialist Job Requirements: Education: Bachelors Degree in Nursing required; Masters in Nursing preferred Candidates with an associate's degree in nursing along with RN Case Manager certification and currentenrollment in a BSN program are eligible for consideration. Licensure: Current Wisconsin Registered Nurse license; CPR & AED Experience: A minimum of 5 years of general nursing experience required Community Care experience preferred Clinical Services Support Specialist Job Schedule: 8:00AM - 4:30PM, 40 hours per week Monday - Friday About Community Care Community Care is a local nonprofit with more than 40 years of experience helping older adults and adults with disabilities live as independently as possible within the community. We coordinate and deliver a full range of supportive services that help more than 13,000 Wisconsin residents live safely, confidently, and with dignity. We are Wisconsin-based with local offices supporting each of the 15 counties we serve. Our dedicated team works with members to develop care plans to meet their health and social needs Together with our community partners, we're committed to providing compassionate, personalized care that empowers members to live a healthy and independent lifestyle. Compensation and Benefits: Our employees make a real difference in people's lives every day, that is why we are proud to offer a compensation package that includes: Generous, paid time off Competitive pay and benefits (health, dental, vision, etc.) Flexible benefits plan Employee referral program Coworkers care program Retirement plan with employer contribution Employee Assistance Program Community Care is an Equal Opportunity Employer

IMPACT, a non-profit organization, offers a competitive pay with full benefits package for a FT (30hrs/wk), hybrid, Peer Support Specialist in our IMPACT 211 program. Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement. Our role is critical. Critical conditions. Critical connections. Critical change. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply. POSITION SUMMARY: IMPACT 211 is our Contact Center, which operates 24/7/365. As a member of the IMPACT 211 team, the Peer Support Specialist provides quality support to all of IMPACT and its outside customers, demonstrating IMPACT's philosophy of customer service, community focus, collaboration, compassion, integrity and expertise. Answers IMPACT 211 information and referral line and its tie-in agency's incoming telephone calls, chats, and texts. Peer Support Specialist provide the following services: problem assessment, problem solving, information and referral, and assistance in the development of an action plan to customers within the scope of family, health, and social services that appropriately meets their needs. RESPONSIBILITIES: Provides assessment, problem solving, information and referral, and crisis intervention, when necessary, in an empathetic and nonjudgmental manner. Assist customers in developing an action plan. Ask all customers permission to conduct a Customer Satisfaction Survey during the initial call. Accurately document customer contacts in a computerized database and other means. Use peer support certification and training to provide advocacy and support for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs, or groups. Identify as a person with lived mental health and/or substance use in recovery Intentionally share their own recovery as a way to empower others in their journey of recovery Demonstrate understanding on how trauma affects mental health and substance use recovery Consistently complete follow-up interactions on all consenting callers on the Wisconsin Addiction and Recovery Helpline. Participates in ongoing training and staff meetings, as well as required education for peer support recertification. Keeps informed of and demonstrates knowledge of all special service programs. Ability to effectively work in and adapt to ongoing necessary changes. Works varying work schedules. Ensures that IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality Actively participate in and support the organization's initiatives. ABILITIES/SKILLS: Exceptional customer service skills, both internally and externally. Able to work effectively in a team-oriented environment. Exceptional verbal and written communication skills. Good judgment, problem solving and decision-making skills. Bilingual ability preferred. Possesses cultural competency skills to work effectively with diverse customers and staff. Ability to respond effectively to a variety of social service needs. Ability to adapt to and apply on-going program development changes. Dedication to problem solving and empowering others Solutions orientated and have ability to multitask Professional and Reliable Interested in personal growth and development Has a positive outlook on recovery and the benefits that it brings Must have the availability to work Saturday and Sunday every other weekend. QUALIFICATIONS: Must hold a current Peer Support Specialist Certification and is able to meet the State of WI's recertification requirements. High School Diploma, or GED, or higher Inform USA certification within 90 days from date of eligibility A minimum of one year of customer service experience, preferably in the social service field Inbound call center experience preferred. Computer proficiency necessary Reside in the State of Wisconsin BENEFITS (eligible on the 1st of the month, following 30 days of employment): Health insurance, Dental and Vision Flexible Spending - Employees can make pre-tax payroll deductions for medical and childcare expenses. Free Long Term Disability Free Life & AD&D Free Employee Assistance Program (EAP) - Offers 24/7 resources to employee and family for personal, financial, emotional, legal issues. AFLAC - IMPACT offers supplemental insurance on an employee voluntary contribution basis. 401(K) Plan - Eligibility is six (6) months of service and 500 hours. Paid Time Off (PTO) begins accruing with the first day of work. This time can be used after the initial 90-days. IMPACT observes (11) Holidays - New Year's Day, Dr Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve. IMPACT IS AN EQUAL OPPORTUNITY EMPLOYER