About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
Hard Work
Innovation
Teamwork
Performance
Excellence
About the Role:
Our Garnishment Support employees will enjoy working in a fun, fast-paced, professional office environment. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you! As a Garnishment Support employee your responsibilities will include:
Contacting various banks, credit unions, state and local courts to verify our garnishment and levy paperwork has been received and processed
Contacting various employers to follow-up on the status and payment of wage garnishments
Managing the levy and wage garnishment process through a software-based work queue
Updating account statuses to ensure proper and efficient handling of post-judgment collection accounts
Collaborate with our Collections and Legal staffs on
ad hoc
projects
Our most successful team members share the following background and skills:
At least 2 years of experience in customer service, collections, or financial services
Independent thinking and practical problem solving
Excellent active listening, written and verbal skills
Determination to meet or exceed individual goals
Strong customer service skills
Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
Competitive compensation
Health, dental, and vision benefits after 90 days
401k retirement plan after 6 months of service
Paid holidays and generous time off
Firm provided life and disability insurance
Employee Assistance Program to help navigate life's challenges
Responsible for executing technical support activities for GMP Finishing Operations in a multi-product, Fill/Finish CDMO facility. Activities include cross-functional deviation investigations, CAPAs, AIs, targeted innovations, audit support, and overall plant performance. This position will work closely with Quality as well as Operations, Continuous Improvement and Project Management to support site objectives. This role may work overtime and/or an on-call schedule for technical supports and site deviation analysis, as needed.
Non-Negotiable Requirements:
Bachelor's degree in life sciences or equivalent training and/or experience is necessary.
1-2 years of relevant experience in pharmaceutical manufacturing is required.
Strong skillset in root cause analysis, technical writing and CAPA in a GMP environment and/or related LEAN/six-sigma experience.
Preferred Requirements:
Previous experience in a CMO and sterile filling is preferred.
Knowledge of QA principles and procedures in a pharma, biopharma, and/or biotech manufacturing environment.
Responsibilities Include (but are not limited to):
Work closely with respective team members from Operations, Engineering, Maintenance, Project Management and Quality to ensure all documentation (and respective data) is gathered in an expeditious manner for timely completion of deviation investigations.
Ensure appropriate risk analysis, root cause and corrective action tools and identification is used for all deviation investigations.
Author and revise site procedures in a timely manner to address CAPA and corrective actions for deviation investigation and/or site continuous improvement projects.
Assist implementations of targeted new technologies and procedures.
Assist in audit checks for the building and equipment as necessary
Assess, evaluate, and provide immediate corrective actions for GMP discrepancies and intra batch process monitoring, analysis, and reporting.
Serve as first line of defense for all manufacturing excursions, GMP lifecycle management of execution level process data, providing for unit operation (formulation, sterile filling, inspection/labeling).
Support strategic plans for process and plant improvements in order to increase efficiency and manage costs.
Stock PPE as necessary
Maintain vision of the production floor and equipment.
Send Technical Notes to update Maintenance and Management.
Utilize eMaint to compare and verify calibration for equipment.
Train employees on cleaning and corrective actions for equipment.
Effective cross-functional collaboration with Quality, Continuous Improvement, MSAT, AMAs, Operations Supervision and Management.
Assist engineering and validation with implementation, commissioning, and validation of process equipment.
Take corrective action by thinking creatively and problem solving to develop innovative solutions based on sound scientific analysis.
Initiate revisions to cGMP procedures, and master batch records as applicable.
Initiates daily, weekly, and monthly site quality metrics and trend reviews.
Assists in the review and approval of Validation documents and site change controls.
Full job description available during formal interview process.
What Sets GRAM Apart from Other Employers:
MEDICAL BENEFITS starting day 1: Blue Cross Blue Shield medical and dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying for 75% of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums!
Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year!
PTO: Full-time employees accrue up to 13 days of time off per calendar year. You choose how to use this time for your vacation, sick, or mental health needs!
WELLNESS TIME OFF: Employees earn 1 hour of time off for every 30 hours worked to use how you choose.
PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility!
PAY: Depends on Experience and is discussed during the interview process.
If you meet the required criteria listed above, GRAM welcomes you to apply today!
$76k-110k yearly est. 60d+ ago
Regional Technology Specialist (Western Michigan) - Johnson and Johnson MedTech, Electrophysiology
8427-Janssen Cilag Manufacturing Legal Entity
Support associate job in Grand Rapids, MI
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
MedTech Sales
Job Sub Function:
Capital Sales -- MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Grand Rapids, Michigan, United States, Muskegon, Michigan, United States
Job Description:
Johnson & Johnson MedTech, Electrophysiology, is recruiting a Regional Technology Specialist to join our team in Western Michigan.
Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at *******************/.
About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.
Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech
As the Regional Technology Specialist, you will:
Be an integral part of J&J MedTech Electrophysiology US Field Sales & Service group reporting to a New Technology Manager (NTM), and closely partnering with, the Regional Business Director (RBDs) and Territory Managers (TMs).
Under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, you will focus on:
Assessing and increasing the clinical competency development for the assigned workgroup's field organization, and assessing team members' clinical skills, identifying internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond.
Launching new technologies; and have accountability for achieving geographically aligned business objectives. Through this support, they will be a strategic partner to implement emerging education related to new technologies, organizational directives and to quantifiably improve their workgroup's level of clinical competence. The end result should be that Electrophysiology personnel are recognized as best in industry for their commercial, technical and clinical competencies and that new technology is introduced flawlessly.
May also be accountable to provide technical and clinical product support to Electrophysiology (EP) physicians and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems to enable practitioners to perform advanced cardiac ablation procedures.
Build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization.
Partner with Territory Managers, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
Work in coordination with the NTM and Global Education & Training team to accurately assess the clinical skills of assigned electrophysiology clinical team members and establish a prioritized clinical development plan leading to continual growth and business goal attainment.
Facilitate the development of the assigned electrophysiology clinical team members to meet the requirements of the certification and ongoing clinical development process.
Develop & execute a workgroup-wide certification plan that brings 100% of the group to the targeted level and accurately assesses the clinical skills of assigned per diem clinical support and manages them through the per diem certification process. Measure, and is accountable, to quantifiable learning and growth in their assigned workgroup.
Partner with Sales and Service leaders to execute content for emerging and targeted areas of growth. Partner with various stakeholders including Sales, Marketing and Global Education and Training to execute continual education of all sales and clinical field personnel.
Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO System and all appropriate software modules) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. Educate assigned customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Share best practices to increase value for customers.
Use and coach aligned workgroups on consultative selling techniques to identify potential sales opportunities within the account. Create awareness of electrophysiology solutions and facilitates Territory Manager (TM) and Clinical Account Specialist (CAS) contact with the key decision makers to drive incremental business.
Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. other EP/Ultrasound CAS, FSE, RBD/KAM) and other internal and external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners.
Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
Respond daily to requests by email and voicemail from customers, practitioners and partners. Perform administrative work, including CAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company system input.
As required, respond to requests for case support to customers for the operation and use of electrophysiology equipment. Set appointments, present clinical and technical information, and be present to ensure optimal equipment usage.
Communicate with counterparts, supervisor, and business partners to ensure efficiency and open lines of communications.
Maintains Safe Fleet standards according to Company guidelines.
Communicate business related issues or opportunities to the next management level.
Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
Perform other duties assigned as needed.
Required Qualifications:
A minimum of a bachelor's degree, or 5 years of relevant professional work experience.
Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities.
Do you have a valid driver's license issued in the United States?
Must be willing and able to travel up to 70% overnight locally, regionally, and nationally.
Preferred Qualifications:
Certification in cardiology technology (E.g. IBHRE, RCES), for EP and clinical experience.
Managerial / supervisory experience.
Live in the assigned geography.
Strong computer skills, including proficiency with Microsoft Office products
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Here's what you can expect:
Application review: We'll carefully review your CV to see how your skills and experience align with the role.
Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.
Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA
Required Skills:
Preferred Skills:
Brand Positioning Strategy, Communication, Competitive Landscape Analysis, Compliance Management, Customer Centricity, Customer Experience Management, Incentive Policy, Procedures, and Quotas, Industry Analysis, Market Opportunity Assessment, Problem Solving, Profit and Loss (P&L) Management, Project Management, Sales Prospecting, Strategic Sales Planning, Strategic Thinking, Sustainable Procurement, Vendor Selection
$71k-110k yearly est. Auto-Apply 16d ago
Software Support Specialist
Ludus
Support associate job in Grand Rapids, MI
We're looking for a Software Support Specialist with Customer Service experience supporting SaaS products to join our team. This role involves providing exceptional customer service through live chat, email and phone, helping users navigate our ticketing platform, and ensuring a smooth experience for all customers.
Full-time · West Michigan (Hybrid)
Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, retail and registration needs.
We are seeking a Software Support Specialist to join our Customer Success team at Ludus. In this role, you'll be the first point of contact for customers, providing support via live chat, email, and phone. You will use your experience with SaaS products to help customers navigate our platform, answer questions, and resolve issues efficiently, ensuring a smooth and positive experience for all users.
If you are a proactive professional with SaaS customer support experience and a passion for delivering exceptional service, we want to hear from you.
Monday-Friday, 9 a.m. - 5 p.m in Ada,Michigan Office (Hybrid)
Saturday Rotation
Learn more about Ludus here
Things you should know before applying
At Ludus, our mission is to bring people together through shared experiences. It's a big goal that allows for limitless expansion to make a difference in the world.
We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.
We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.
In order to grow as a company and individually, discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.
If you prefer a hand-holding environment where everything is black and white, that's not us. If you're a self-starter and can thrive in controlled chaos, Ludus is the place for you - it's time to find your role ⬇️
What you'll be doing
Respond promptly and professionally to customer inquiries via chat, email and phone
Troubleshoot and resolve customer issues, escalating when necessary
Provide accurate, up-to-date information on products and services
Stay current on product knowledge to increase autonomy and efficiency
Actively contribute to team goals and collaborative projects
Traits we're looking for
(In no certain order)
Strong Technology and SaaS Expertise - Proven experience supporting SaaS products via chat, email, or phone, and the ability to quickly learn Ludus's software, including its flexibility and customization for customers.
Passion for Helping People - Ability to think creatively and guide customers to maximize their use of Ludus.
Communication Skills - Proficient in written and verbal communication with customers via chat, email, phone, as well as creating help articles, videos, and other resources.
Autonomous Decision Making - Confidence to make decisions that benefit both customers and the team.
Self-Motivation - Proactively learning to gain autonomy over the product.
Prioritization & Task Management - Efficiently managing multiple tasks, prioritizing customer support and key projects, and adapting to various roles within a small, collaborative team.
BONUS Qualifications:
2+ years of customer service experience supporting SaaS products via chat, email, or phone.
Understanding of event or box office ticketing software in performing arts industry.
Familiarity with customer service software, such as Intercom/Zendesk, and the ability to quickly learn new platforms.
Experience using Apple/Mac products, Jira and Slack
Comfortable working in a hybrid environment with 2-3 days per week in our West Michigan office
Perks
💪 Health Insurance (Medical, Vision, Dental) - Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.
💵 401(k) matching - Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).
📈 Profit Sharing and Stock Options - We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success.
👓 Personal Wellness - $50 monthly reimbursement that can be used on anything personal wellness related.
🎫 Experience Credit - $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.
⛱ Flexible Vacation Time - Employees start with 12 days to use for vacation or personal time off. Time is added based on tenure.
😷 Sick Days - Ludus offers 72 hours of sick leave for employees under the weather.
Role Details
Compensation: Starting at $25/hr (40 hours per week)
Location: Hybrid / West Michigan (U.S. Only)
Apply for the job
Interested in joining our growing team? Then we'd love to hear from you!
$25 hourly 60d+ ago
Customer Support Technician
Disher 3.5
Support associate job in Plainwell, MI
Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.
What it's like to work here:
This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do:
Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
Answering customer service phone calls and e-mails.
Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
Other project related activities as needed.
What will make you successful:
3 to 5 years of experience in a related field or position.
Travel experience.
Driver's license.
Ability to get a passport (travel to Canada and Mexico).
Experience with electrical systems and controllers - HMI troubleshooting experience.
Proficiency with a multimeter.
Must enjoy learning new things.
Must be able to act calmly in stressful situations.
Self-motivated and organized.
Good communication skills.
$30k-44k yearly est. Auto-Apply 60d+ ago
Residential Support Staff - Part time - 2nd/3rd Shift
MOKA 3.3
Support associate job in Grand Rapids, MI
Residential Support Staff - Part time - 2nd/3rd Shift - 24 hrs/week Cares for individuals with disabilities in a residential environment including activities within the community. Essential Functions: Include the following, other duties may be assigned
Advocates for those served on personal, family, and community levels.
Observes and documents changes in the physical and mental condition of those served.
Administers first aid and simple nursing procedures as needed.
Ensures the privacy and dignity of those served and reports any suspected abuse or neglect.
Transports individuals to and from community locations using an agency vehicle or personal vehicle as needed.
Administers programs to individuals and documents progress, as prescribed.
Assists in meal preparation, cleaning, small home repairs and light residential maintenance duties.
Provides hospitality to all visitors at the residence.
Explores opportunities for community participation possibilities for those served.
All employees will respond to health risks or any hazardous condition(s) and communicate using the agency hierarchy any potential health risk, hazardous or unsafe condition(s).
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
That normally acquired in a high school diploma or GED.
Language Skills
Ability to document statistics and prepare correspondence, communicate effectively with a variety of groups and individuals. Ability to read, understand and carry out instruction, policies and the like.
Reasoning Ability
Ability to make decisions and reason through situations ensuring the welfare and safety of individuals served.
Certificates, Licenses, Registrations
Must possess a valid MI Driver's license.
Other Qualifications
Must have and maintain an acceptable driving record according to MOKA's current vehicle insurance carrier's criteria. Must possess good moral character as defined by the state of Michigan, and be at least 18 years of age.
Physical Demands
Exerting 50-120 pounds of force occasionally, (when lifting an individual served in cooperation with at least one other employee), or in excess of 50 pounds of force frequently, or 10-20 pounds of force constantly to move objects or assist clients. Physical demand requirements are in excess of those for Medium work.
Work Environment
Are normally in an indoor residential setting, may include other indoor areas such as offices, stores, locations of social activities etc. May include exposure to outdoor atmospheric conditions experienced during home maintenance, transporting or outing activities.
$25k-29k yearly est. 60d+ ago
ELP Supportive - Part Time
The Young Women's Christian Association of Kalamazoo, Mich 3.6
Support associate job in Kalamazoo, MI
PRIMARY FUNCTION: Early Learning Professionals work within a teaching team to support the care and development of young children ages 6 weeks-12 years in a structured early learning environment.
QUALIFICATIONS:
High school diploma or equivalent required.
Significant and relevant post-high school education or training in early childhood education or child/family-related field, but at minimum meet the requirements for a Lead Teacher as required by State of Michigan Child Care Licensing.
Two years of experience working with young children and families in some capacity at minimum. Licensed childcare experience preferred.
Understanding of Creative Curriculum (curriculum), Teaching Strategies GOLD (developmental assessment tool), and Ages and Stages Questionnaire (developmental screener) preferred.
Ability to meet requirements of Bureau of Child and Adult Licensing.
Satisfactory response to criminal and child abuse and neglect history checks.
Able to work with people of diverse backgrounds.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
RESPONSIBILITIES:
Assists children in all daily activities including, but not limited to: toileting, personal hygiene, dressing and eating.
Organizes and implements age-appropriate learning activities/ experiences with individual children and small and large groups within the approved curriculum.
Observes and assesses utilizing Teaching Strategies GOLD and ASQ-3/ASQ-SE.
Supervises children's activities to ensure safety, promote socialization and enjoyment of children attending the facility.
Works cooperatively with the Site Director, Program Coordinator, Community and Family Liaison and/or teaching team to resolve any programmatic or family concerns including but not limited to communication, service delivery, quality, curriculum, personnel, and assessment.
Works cooperatively with the Site Director, Program Coordinator, Community and Family Liaison, and/or teaching team on assigned duties, such as preparing activity materials, room cleanliness and using time effectively.
Participates in mealtime activities with the children to encourage good eating habits, good table manners, conversation and clean-up.
Accompanies and supervises children on field trips.
Commits to self-education on anti-bias education, racial justice, and gender equity issues.
Monitors health status of children for illness or areas of concern.
Cleans up after activities.
Provides written and/or verbal communication to parents regarding child's daily activities, progress and behavior.
Observes all Children's Center and YWCA policies and procedures.
Complies with applicable local, state and federal licensing requirements/certification and/or regulations.
Complies with association policy regarding required reporting of child abuse.
Safeguards confidential information gained as a result of the position.
As a YWCA employee, projects a positive image of the Association and its programs to the community, the Association and the program.
Works cooperatively with program participants, YWCA staff and volunteers.
Performs other duties as assigned.
WORKING CONDITIONS AND ESSENTIAL FUNCTIONS:
YWCA location
Off-site location
Potential outdoor events
Sitting, standing, kneeling, bending, some lifting
Frequently required to stand
Frequently required to walk
Frequently required to sit
Occasionally required to utilize hand and finger dexterity
Frequently required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Frequently required to taste or smell
Frequently exposure to outside weather conditions
Occasionally exposure to extreme heat or cold (non-weather)
Frequently exposure to blood borne and airborne pathogens or infectious materials (does this mean when we get exposed to blood of kids)
While performing the duties of this job, the noise level in the work environment is usually Moderate-Loud
The employee must frequently lift and/or move up to 60 pounds
Specific vision abilities required by this job include: Close vision, Depth perception and ability to adjust focus
TRAINING REQUIREMENTS:
Orientation to YWCA Personnel Policies, Mission, Purpose and One Imperative.
Racial Justice Training
Pronoun Training
Orientation to Domestic Violence, Sexual Assault, Confidentiality, Mandatory Reporting.
Training as required by State of Michigan Child Care Licensing and high-quality program implementation
Other appropriate training and in-service which will occur during employment.
$29k-37k yearly est. Auto-Apply 60d+ ago
Technical Support Representative - 2nd Shift
Corporate Openings
Support associate job in Holland, MI
We are currently looking for second shift Monday through Friday, 2:00pm to 10:00pm schedule. This role will train on first shift in office.
Tommy's is looking for a Equipment Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and electrical troubleshooting of car wash equipment. The team is quickly growing as we add more washes across the nation to support. This role is crucial to client support and needs to demonstrate exemplary customer service skills with a sense of urgency.
What can Tommy's offer you?
Competitive base pay and annual bonus
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
401k match and complimentary financial planning services with Merrill Lynch
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Nationwide presence
Position Responsibilities:
Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires understanding the problem, gathering information, and providing troubleshooting steps towards solutions all while exhibiting great communication and client services skills
Create, respond, and track service requests via the ticketing system daily
Monitor and manage assigned support requests diagnosing and troubleshooting using established procedures
Review and investigate equipment/operator manuals to come up with solutions
Escalate issues through the proper chain of commands as needed if the outside scope of knowledge.
Assist in learning documentation alongside other team members when escalating/passing an issue to learn and build a knowledge base.
Communicate progress, and status of the ticket with the requester and Tommy's internal team members
Participate in training and development opportunities as assigned.
Attend multi-week training courses internally provided by the company and show initiative to learn all car wash equipment inside and out to more effectively troubleshoot and resolve issues.
Position Qualifications & Candidate Attributes:
High school diploma or GED; Bachelor's degree preferred
2+ years of any Mechanical/Network/Automotive background
Experience working within a technical helpdesk environment
Experience with low/high voltage electrical and hydraulics a plus
Technical savvy and proficient in Microsoft Office
Excellent written and oral communication skills
Process-oriented and strong collaborator with the ability to communicate and manage well at all levels of the organization and across various departments
Strong organizational and time management skills
Ability to multitask and prioritize daily workload
Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results-orientation
Views customer care as high priority
Work Environment:
This job operates in an office environment. Office hours are Monday - Friday from 8:00am - 5:00pm, and our Equipment Support hours are Monday - Friday from 6:00am - 10:00PM then Saturday from 8:00am - 4:00pm. This role routinely uses standard office equipment such as computers and phones.
We are currently looking for second shift, Monday through Friday 2:00pm to 10:00pm schedule. This role will train on first shift.
Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors.
To successfully perform the essential functions of this job, team member must be able to:
Ability to work and commute in all weather conditions
Able to move about inside the office to access standard office equipment, etc.
Remain in a stationary position 50% of the time, alternating between sitting and standing
Constantly operate a computer and other office productivity machinery such as; keyboard, copy machine and printer
Ability to move and lift up to 30 pounds
Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
Company Overview:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy's Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world.
$30k-38k yearly est. 60d+ ago
Technical Specialist
Zoetis 4.9
Support associate job in Kalamazoo, MI
Role Description:
The animal research Technical Specialist is a critical role in the day-to-day animal facility operations and portfolio execution. This position supports Poultry in a biocontainment and non-biocontainment research environment primarily at the Zoetis Kalamazoo, MI site with some crossover work at the Richland, MI farm site. Primary species of responsibility is poultry but may also include cross-support with other species. Must properly use and maintain all necessary equipment and follow proper techniques as determined by departmental SOPs and Institutional Policies. This role performs all phases of clinical and preclinical studies, associated with the discovery and/or development of animal health products.
Weekend and holiday work expected and performed on rotation.
May not own birds or poultry; other outside contact with birds or poultry is limited.
Responsibilities:
Perform all phases of clinical and pre-clinical animal studies associated with the discovery and/or development of animal health products.
Sets up and performs a variety of animal activities, including husbandry, sample collection, processing analysis, data handling, record keeping, and laboratory and instrument maintenance in accordance with applicable Animal Welfare and GXP policies.
Carries out duties according to protocol and applicable SOPs. Assist with all aspects of study execution including but not limited to: in-vivo study protocol review; animal procurement; biological sample collection and data collection in accordance with regulatory requirements.
Lead and manage study execution.
Clean and disinfect animal housing units and rooms.
Utilizes knowledge of how functional areas are used and maintained in the completion of research protocols.
Responsible for all steps of room maintenance related to studies, with priority on cleaning and disinfecting.
Communicate with and assists managers and researchers and supports the clinical veterinarians with all aspects of veterinary care.
Helps onboard new employees and serve as a mentor.
Provide training in standard animal procedures which may include handling, dosing, biological sampling, end of study, necropsy, and biosecurity.
Identify and implement process improvements and share knowledge and expertise with others in work group.
Qualifications:
High school diploma + 4 years related experience or post-high school education combined.
Flexibility, enthusiasm and adaptability within the work environment, and a track record of successfully working in a fast-paced setting involving multiple projects and tasks.
Demonstrated math and reading comprehension required.
Desirable attributes:
Bachelor's degree in related field or +4 years related experience or post-high school education combined.
Great attitude and willingness to learn!
Previous work in commercial poultry or an animal research setting
Previous experience in an
in vivo
research setting.
Proven track record of working well in a team setting and being a great teammate.
A track record of successfully working in a fast-paced setting involving multiple projects and tasks
Demonstrated math and reading comprehension required.
Physical Requirements:
Ability to lift 50 pounds.
Role requires the usage of Personal Protective Equipment (PPE) and a very high level of personal hygiene to be maintained while at work.
Role requires the usage of Personal Protective Equipment (PPE) and a very high level of personal hygiene to be maintained while at work.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$92k-118k yearly est. Auto-Apply 13d ago
Client Support Specialist
Children's Advocacy Center of Kent County 3.4
Support associate job in Grand Rapids, MI
Job Description
Client Support Specialist
Classification: Non-Exempt
Position Type: Full-time, In-person
Reports to: MDT & Intake Supervisor
Hourly Wage: $18.00-$20.00
Purpose
The Client Support Specialist provides a warm, trauma-informed, and organized experience for clients and
families. This role functions as a front desk coordinator and administrative support professional within a
trauma-informed nonprofit setting.
Key Responsibilities
Client & Visitor Support
● Welcome clients, caregivers, interpreters, and visitors with empathy and professionalism.
● Assist with check-ins, forms, questions, and lobby support.
● Interact appropriately with children in the lobby during caregiver appointments.
● Provide trauma-informed customer service.
Reception & Nonprofit Administrative Operations
● Manage the CAC Clinical Calendar and keep schedules accurate.
● Serve as backup intake staff during absences.
● Make day-before reminder calls for sessions.
● Answer and direct phone calls, including covering the phone and Ring Doorbells..
● Review completed paperwork for accuracy.
● Input paper client surveys into the required system.
● Assist with general communications and administrative tasks.
Filing & Data Management
● Lead the filing system, ensuring accuracy and completeness.
Review and process paperwork from staff.
Maintain and organize physical files.
● Support large-scale filing projects, including future work involving off-site storage files.
Lobby & Facilities Support
● Maintain a clean, organized, and trauma-informed lobby.
● Implement a cleaning, toy maintenance, and toy rotation schedule.
● Restock bathroom supplies, snacks, coffee, and materials.
● Manage lobby TV content and volume.
● Prepare Advocacy Folders.
Program Materials & Resource Support
● Maintain and regularly update the community referral list (e.g., checking therapist waitlists).
● Assist in identifying and contacting partners for linkage agreements.
● Support volunteer coordination, including opportunities and scheduling.
● Assist in preparing the upper level for tours (presentation, tidiness, informational materials).
● Support major mailings, such as the Annual Appeal, event mailings, and donor communication.
Communication & Safety
● Verify visitors in NCATrak and manage secure entry to the building.
● Maintain calm communication with distressed clients or callers.
● Enforce lobby policies.
● Ensure efficient internal communication regarding client arrivals and needs.
And other duties as assigned by the President/CE0 or MDT & Intake Supervisor
Qualifications
● Experience in human services, nonprofit administration, trauma-informed care, or child-serving
systems preferred.
● Knowledge of child development and abuse dynamics preferred.
● Strong organizational skills, attention to detail, and comfort with technology.
● Proficient in Google Workspace; experience with NCATrak is a plus.
● High school diploma required; some college experience preferred.
Work Environment & Physical Requirements
● Exposure to trauma-related content and emotionally sensitive situations.
● Extended computer and desk work.
● Ability to lift up to 25 pounds as needed.
● Ability to stay grounded in a busy, sensory-rich environment.
Funding
This position is supported by grants and may evolve based on Center needs.
$18-20 hourly 9d ago
Children's Support Coordinator
Spectrumhuman 3.3
Support associate job in Grand Rapids, MI
Role and Responsibilities:
Assist children with developmental disabilities in building on their strengths
Help families remain safely together in the family home
Work in an environment convenient to the child and family
Link, monitor, and coordinate services
Develop and implement Person-Centered Plans for assigned individuals
Advocate effectively for individuals served
Monitor and document outcomes, revising plans as needed
Support culturally competent, recovery-based practices
Work Schedule and Benefits:
Opportunity for hybrid schedule after 90 days of onboarding
Flexing option available for time off without using personal leave
No weekends or on-call work required
Pay range: $20-25 per hour
Qualifications:
Bachelor's Degree in a Human Service-related field
Licensure as Social Worker in Michigan or qualifications to obtain (preferred)
Valid Driver's License
Minimum of one-year clinical experience with the population served (preferred)
Meets QIDP (Qualified Intellectual Disability Professional) qualifications (preferred)
Required Skills and Abilities:
Positive communication and effective teamwork
Ability to manage multiple tasks and priorities
Knowledge of appropriate resources for eligible consumers
Bilingual (Spanish) skills preferred but not required
Here are some key pros of the Support Coordinator position:
Meaningful work: The role involves helping children with developmental disabilities and their families, which can be highly rewarding and impactful.
Flexible schedule: After 90 days, there's an opportunity for a hybrid work schedule. The position also offers "flexing" for appointments without using personal leave.
No weekends or on-call work: This allows for a better work-life balance.
Competitive compensation: The pay range of $20-25 per hour.
Skill development: The role helps build expertise in case management, person-centered planning, and working with diverse populations.
Autonomy and leadership: The position involves developing and implementing personalized plans, advocating for clients, and making important decisions.
Continuous learning: The job requires staying updated on best practices and resources in the field.
Relationship building: Supports Coordinators develop professional relationships with clients and their families, which can be personally fulfilling.
Career growth: The experience gained can be valuable for advancement in social services or related fields.
Empowerment focus: The role aims to build clients' capacity for independence and self-advocacy, which aligns with progressive approaches to disability support.
Diverse responsibilities: The job involves a mix of tasks including assessment, planning, coordination, and monitoring, which can keep the work interesting and varied.
These pros make the Support Coordinator position an attractive option for those interested in a challenging and rewarding career in human services, particularly in supporting individuals with developmental disabilities.
$20-25 hourly Auto-Apply 4d ago
Certified Peer Support Specialist-Housing Team
Onpoint 4.2
Support associate job in Allegan, MI
** Please Note: Candidates who can be hired with no Visa sponsorship requirements will be considered** Certified Peer Support Specialist - Housing: OnPoint is seeking a compassionate and dedicated individual to join our team as a Certified Peer Support Specialist for our Housing Team. In this role, you will support individuals on their unique wellness and recovery journeys by providing mentorship, coaching, and empathetic guidance. You will assist in skill-building, problem-solving, and offer personal insights from your own recovery experience when appropriate. The ideal candidate will possess strong interpersonal skills, a deep commitment to personal and community well-being, and a passion for helping others achieve their goals.
PAY RANGE/BENEFIT PACKAGE:
Salary: starting at $37,352.61 - $51,546.59 annually - placement above minimum salary is based on experience.
OnPoint Benefits for Part-Time:
401(a) retirement: employer matching
457 retirement
Paid holidays
Paid Time Off
QUALIFICATIONS:
High school diploma or GED required.
State of Michigan Certified Peer Support Specialist or the ability to obtain certification approved by the State of Michigan as a Peer Support Specialist within 6 months of employment required.
Dual certification as Certified Peer Recovery Coach in Michigan preferred.
Two years of experience working in supportive housing programs and/or lived experience with homelessness or supportive housing programs preferred.
Professional experience as a peer support specialist preferred.
Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders.
GENERAL RESPONSIBILITIES:
In accordance with funding, regulatory and best practice standards, deliver housing peer services as outlined in each client's individual plan of service.
Attend housing meetings and sessions bi-weekly, or as otherwise scheduled.
Facilitate wellness, recovery, and other group interventions as outlined by grant requirements.
Facilitate symptom-management techniques and promote personal growth and development by assisting clients in coping with external and internal stressors Provide individuals with direct support navigating the healthcare system, accessing resources, supporting a person-centered recovery journey to achieve community inclusion, independence and resiliency.
Participate with and/or assist in engaging in community education and wellness and recovery support opportunities.
Participate in supervision, team and staff meetings, treatment planning, quality improvement, and continuing education.
Seek support and direction from clinicians when situations exceed the scope of practice.
Perform other duties as assigned.
EQUIPMENT/TECHNOLOGY KNOWLEDGE:
Efficient in Microsoft Office 365
Efficient in Electronic Medical Record system (EMR)
POSITIONS TO BE FILLED:
One part-time position (20 hours/week)
This is a grant funded position with potential for sustainability within the Housing Program.
$37.4k-51.5k yearly Auto-Apply 60d+ ago
(Full-Time) Park Support Specialist
Huron-Clinton Metroparks 3.2
Support associate job in Boston, MI
BARGAINING UNIT / LEVEL: Non-Supervisory Bargaining Unit - Level 04/06 SALARY RANGE: $54,954 - $74,942 annually DOQ (2026 rate) GENERAL STATEMENT OF DUTIES: Under the direction of the Park Operations Manager the position responsibility involves assisting with park operations, which include accounting, payroll, park revenues, and assisting in the preparation of the park budget.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Performs clerical and administrative work in answering phones, receiving the public and providing general assistance in support of park operations.
Composes, types, and edits a variety of correspondence, reports, memoranda and other material requiring judgment as to content, accuracy and completeness.
Maintains inventories and orders supplies, materials and equipment in accordance with Metroparks purchasing policies.
Communicates park policies, plans and procedures to employees and general public.
Assists park management with enforcement of Metroparks policies/procedures and ensures any required paperwork is completed, accurate and timely.
Acts as custodian of sensitive Metroparks documents and personnel records. Establishes and maintains filing systems.
Serves as the liaison between park employees/management and Human Resources and/or Finance.
Assists in the recruiting and hiring process for new seasonal and part-time personnel and coordinates the rehiring process.
Conducts reference or background checks on job applicants and volunteers.
Distributes, reviews and processes paperwork for new employees and returning seasonal employees, then enters, reviews and maintains employee data in the HR/Payroll ERP system.
Prepares and maintains employment records related to employment events, such as hiring, termination, leaves, transfers, or promotions, using HR/Payroll ERP system.
Compiles and prepares reports and documents pertaining to personnel activities.
Reviews employee time sheets, wage records, and other information to detect and reconcile payroll discrepancies.
Prepares bi-weekly payroll for processing. Monitors and maintains records in the employee time and attendance system, including records of hours worked, computation of overtime, shift premium, account distribution, paid leave time used, etc.
Coordinates workers compensation claims process for park personnel.
Assists park manager with annual budget process, including monitoring operational expenditures in compliance with budget constraints.
Ability to communicate effectively with staff and the general public; to respond to complaints, questions, and enforce rules.
NON-ESSENTIAL:
May assist with special events and activities.
May serve on employee committees
MINIMUM QUALIFICATIONS - Park Support Specialist / Level 04:
Associate Degree in related field, Bachelors preferred. Applicants with 4 or more years of related service will be given credit toward meeting the minimum educational requirements and will be considered for the position.
Knowledge of accounting principles, budget controls, auditing, cash controls and professional standards and ethics.
Knowledge of administrative and clerical procedures, filing and record management systems.
Ability to use mathematics to solve problems.
Ability to communicate using telephone and radio equipment.
Ability to establish and maintain positive working relationships with the public, outside agencies and employees.
Ability to work under stressful conditions and varied hours including weekends and holidays, depending upon park demands.
Ability to utilize computer system to include word processing, spreadsheet, publishing, and data base software applications.
Ability to maintain and keep clerical and stock records.
Possession of a valid Michigan operator's license and acceptable driving record.
May be assigned to work in other parks and districts as needed and if necessary.
May be required to adjust schedule to meet organizational needs, including special events, evenings, weekends & holidays.
Ability to perform essential duties.
MINIMUM QUALIFICATIONS - Park Support Specialist / Level 06:
Meets all of the minimum qualifications of the Park Support Specialist - Level 04.
Five or more years of related experience.
TOOLS & EQUIPMENT USED: Personal computer including data base, scheduling, publishing, spreadsheet, and word processing software; calculator, copy & fax machines; phone, radios, automobile.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit, talk and hear. The employee is occasionally required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work in outside weather conditions. The employee may be exposed to heat, wet and/or humid conditions, chemicals, animals, foliage and vegetation, etc. The noise level in the work environment is usually quiet while in the office and may be moderately loud when out in the field.
$55k-74.9k yearly Auto-Apply 41d ago
Resident Support Specialist - VA First Responder Program
Sanford Careers
Support associate job in Grand Rapids, MI
Job Description
Please note that current or former First Responder and/or Veteran experience or experience working with this population is required.
Full-time & part-time available. Base hourly pay is $15.76-$18.80.
Competitive shift differentials:
Monday-Friday 3pm-11pm: $2.00
Saturday & Sunday 3pm-11pm: $3.75
Sunday-Thursday 10:30pm-8:30am: $2.50
Friday & Saturday 10:30pm-8:30am: $5.00
Saturday & Sunday 8:00am-4:00pm: $2.25
Job Summary
The role of the Resident Support Specialist in Sanford's Veteran and First Responder program is to supervise clients and assist with day-to-day operations on the unit. This role conducts safety checks and is responsible for independently managing a community setting for clients. This position also ensures that patient care is being conducted according to policies and standards set by Sanford Behavioral Health. This role is responsible for establishing a positive and trusting rapport with Veteran and First Responder clients. As a Resident Support Specialist, this position will provide high-quality, client-centered care to Veterans and First Responders with behavioral health and substance use disorder challenges.
Role and Responsibilities
Manages a residential setting for clients.
Ensures client participation in varied recreational and recovery activities.
Assists with intake and orientation for new clients.
Performs client transfers and discharges.
Ensures all client belongings are approved and compliant with the written safety policy.
Can assist nurses with administering medication and completes vital signs as prescribed by provider in accordance with medical procedures.
Communicates medical concerns with the medical team.
Provides transportation to recovery meetings, recreational activities, and other pre-planned outings.
Participates in outside and in-house recovery meetings, groups, and activities.
Completes applicable documentation and shift notes in the electronic medical record (EMR).
Assists with conflict resolution among clients and is prepared to intervene, as required.
Performs housekeeping duties, including room flips, trash removal, stocking inventory, vacuuming, mopping, etc.
Conducts 60 min/30 min/15 min safety checks on clients.
Completes Handle with Care and CPR training and is willing to apply these techniques according to company policy.
Leads a gratitude group and facilitates recovery meetings, as needed.
Facilitates a breathalyzer and obtains a urine sample for drug screening, as needed.
Performs belonging searches after outings and passes.
Attends training and staff meetings, as required.
Cooperates with and shows respect to direct co-workers, members of the interdisciplinary team, and visitors.
Communicates end of shift notes with appropriate staff members at the start and end of the shift.
Prepares critical incident reports and disseminates them to the appropriate staff/managers, as needed.
Observes and respects clients' individual rights and confidentiality by adhering to HIPAA guidelines.
Maintains compliance with policy rules and regulations, health and safety requirements, and adheres to Sanford's code of conduct, employee handbook, and standards of practice.
Assists in other units/departments when there are changes in census or staffing shortages, as needed.
Performs other duties as assigned.
Qualifications and Education Requirements
High School Diploma or higher education, required.
Current or former First Responder/Veteran, or experience working with this population, required
Two (2) years of experience with extensive knowledge of mental health issues and substance use disorders, required.
Associate degree in behavioral science or related field, preferred.
Unrestricted Driver's License, required.
Current certification in CPR/AED and First Aid, preferred.
If a Veteran, honorable discharge required.
Knowledge/Skills/Abilities
Knowledge of the field of chemical dependency, eating disorders, and/or mental health.
Attention to detail and efficient time-management skills.
Experience with conflict resolution.
Medication administration experience and proficiency.
Effective communication skills, self-motivation, and good decision-making ability.
Crisis management and de-escalation skills.
Knowledge of suicide and self-harm and behaviors.
Ability to adhere to and knowledge of all HIPAA guidelines.
Knowledge of electronic medical records (EMR) and ability to document in the EMR.
Working knowledge or ability to learn the Microsoft365 application.
Ability to identify own strengths and areas of improvement and communicate needs to supervisor.
Demonstrates professional behavior reflective of Sanford's Mission Statement, Philosophy, and Values.
Must be able to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Must possess positive attitude to enhance a cooperative and energetic work environment.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of walking and standing.
Must be able to perform repetitive tasks such as typing for extended periods of time.
Must be able to adapt to the physical demands of lifting clients, bending, stooping, and stretching with or without assistance.
Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.
Capable of monitoring the facility and to lift up to ten (10) pounds.
Must be able to ascend and descend stairs daily.
Must be able to operate a 12-15 passenger van, including ascending and descending from the front seat.
Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
Work will be performed in an office environment with fluctuating temperatures.
ADA Disclaimer
The employee must be able to perform the essential functions of the position adequately. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing.
$15.8-18.8 hourly 27d ago
Team Support Staff - Pediatric Center of Behavioral Health, Outpatient 2nd Floor (Full-Time)
Pine Rest Christian Mental Health Services 4.8
Support associate job in Grand Rapids, MI
Cost Center
Scheduled Weekly Hours
40
Work Shift
First Shift (United States of America)
Shift & Status
Who Are We?
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.
Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do?
As a Team Support Staff at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties and Responsibilities:
Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
Maintains department specific files that may be sensitive in nature.
Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data-based systems.
In clinical areas, maintains medical records, including assisting physicians in completing medical records.
In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
May be responsible for data entry into Pine Rest's Electronic Medical Record System.
May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
May assist in ordering office supplies.
Must be able to maintain composure in environments of elevated stress levels.
What Does This Role Require?
Education/Experience:
A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.
Position requires completion of high school (or equivalent) diploma.
Preferred experience using Microsoft Office Suite
Benefits:
Medical, dental, vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.
Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.
$27k-29k yearly est. Auto-Apply 2d ago
Instructional Support Specialist
Kent Intermediate School District 3.5
Support associate job in Grand Rapids, MI
Title: Instructional Support Specialist - Center Programs Oral Deaf
Classification: KISSA Wage Schedule
Reports to and
Evaluated By: Principal/Administrator of Oral Deaf
Terms of
Employment: 182 day position subject to all rules and regulations covering classified personnel. (7.25 hours per day)
Positions
Supervised: None
BROAD STATEMENT OF RESPONSIBILITIES:
Instructional Support Specialists work under the overall supervisor of the Principal/Administrator of the buildings with direct supervision provided by the special education teacher. Instructional Support Specialists provide direct instructional support alongside the classroom teacher in the areas determined by students' Individualized Education Programs (IEP). Duties will vary depending upon the age of students served as well as the nature and severity of the students' disabilities.
DUTIES AND RESPONSIBILITIES:
Assist in the educational and social development of students under the direction and guidance of the classroom teachers.
Assist in the implementation of Individualized Education Programs for the students and monitor their progress.
Provide support for individual students inside and outside the classroom to enable them to fully participate in activities.
Work with related services staff, such as speech language pathologists, school social workers, occupational therapists, physical therapists, etc.
Assist classroom teachers with maintaining student records.
Support the management of challenging behaviors
(primarily applies to assignments at KEC and Lincoln Pines locations)
Provide assistance with feeding and toileting
(primarily applies to assignments at Lincoln Pines locations)
Assist students with medical needs including, but not limited to, Diastat and CPR.
(primarily applies to assignments at Lincoln Pines locations)
Supervise and support students in and outside of the classroom through both push-in and pull-out supports.
Collect and report data through special education student management system (PowerSchool Special Education).
Assist in the making of instructional materials for the students.
Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Must meet one of the following:
Completed at least 2 years of study at an institution of higher education OR
Obtained an associate's or higher degree OR
High school graduate
BA degree preferred.
Current CPR certification or willingness to obtain CPR certificates and CPI training.
Demonstrated dependability and promptness.
Evidence of skills with DHH.
Understanding, patient, warm, and receptive attitude toward students.
Ability to assume responsibility for supervising students on an independent basis.
Ability to maintain cooperative working relationship with students, staff, parents, and the general public while maintaining student confidentiality.
Must be able to lift 40-60 lbs.
Chauffeur license required (or willingness to obtain) with clean driving record.
Willingness to work as part of a team of professionals.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Benefits: Robust benefit package includes full medical, dental, and vision insurance; generous paid sick and vacation days; State of Michigan School Employment retirement program; Kent ISD is a participating employer for the Public Student Loan Forgiveness program (PSLF/ SAVE plan) for eligible Federal student loans.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Alternative requirements that may be appropriate and acceptable to the School Board may be considered. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The District does not discriminate on the basis of race, color, national origin, ethnicity, religion, sex (including gender identity or expression, sexual orientation, pregnancy, childbirth, or a related condition), age, height, weight, familial status, marital status, military service, veteran status, genetic information, disability, or any other legally protected basis, and prohibits unlawful discrimination, including harassment and retaliation, in any education program or activity that it operates, including in admission and employment. The Coordinator for Title IX, Section 504, the Age Discrimination Act and Title II is: Dave Rodgers, Assistant Superintendent of Human Resources
$31k-42k yearly est. 45d ago
Peer Support Specialist (25-168)
Kent County Cmh Authority
Support associate job in Grand Rapids, MI
Peer Support Specialist
FTE: Full-time, Non-Exempt
Unit: UAW
Department/Location: Case Management
Compensation: $17.24 - $22.86 hourly.
The final job offer is based on several factors (internal equity, skills, education, experience, and credentials).
Attractive Benefits Package
: Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement |Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!
Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
We are seeking a Peer Support Specialist. The Peer Support Specialist will assist individuals in understanding and using mental health and substance use disorders services. The Peer Support Specialist will model competency in recovery and demonstrate on-going coping skills.
Duties & Responsibilities
Provide professional communication and excellent customer service to individuals in multiple settings that may include a Network180 site location, the individual's residence, a physician's office, or other community location.
Provide consumer information about services and how they are delivered.
Use one's personal recovery story to facilitate the mentoring, encouraging and inspiring of hope to the individual served.
Develop and facilitate/co-facilitate peer support groups and classes, as needed.
Link, advocate or provide services to designated consumers utilizing recovery ideals and models.
Assist with maintaining and developing resources for community use, including pamphlets, books, website, educational, and training materials. Identify additional resources as requested. Develop and implement a plan for sharing this information with consumers and families.
Assist consumers in transitioning to and between provider and community services.
Provide one to one support to consumers waiting for hospitalization.
Provide support to consumers during the time intervals between referral to services and start of follow up services.
Follow up with consumers who miss scheduled appointments.
Work with peer support specialists, recovery coaches, and other interested parties to further develop peer supports services at Network180 and within the community.
This position is 40 hours a week, Monday through Friday, 8:00 am to 5:00 pm. There are no weekends, on call, or holiday requirements for this position. This assignment is in person at 790 Fuller Ave Grand Rapids, Michigan 49503 and within the community.
MINIMUM QUALIFICATIONS:
High School diploma or general education degree (GED).
Must be at least 18 years of age.
Certification as Peer Support Specialist or able to obtain certification within first year of employment by meeting the following requirements:
Primary diagnosis of a mental health condition;
A strong personal knowledge of what it is like to have first-hand lived experience with a mental health condition that has caused a substantial life disruption;
Have been a recipient of mental health treatment and/or services for at least one year, with a substantial life disruption due to their mental health condition;
Have personal experience in navigating complex mental health treatment services.
Possession of a valid driver's license and access to reliable transportation for job related use.
Ongoing stability of symptoms and recovery with ability to help others who may be experiencing behavioral health symptoms/crisis.
Knowledge about mental illnesses and/or substance use disorders as well as about recovery and crisis planning.
Computer skills, including word processing, spreadsheets, email, and data entry skills.
Excellent communication skills, both verbal and written.
Excellent problem-solving skills.
Work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities.
Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the are representative of the knowledge, skill, and/or ability required. For a detailed and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.
Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at ************ or *******************.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$17.2-22.9 hourly Auto-Apply 19d ago
Advertising Support Specialist
Chandler and Campbelle Investment Group
Support associate job in Grand Rapids, MI
Chandler & Campbelle Investment Group is working in partnership with Clear Channel Airports to manage and maintain the advertising program at the Gerald R. Ford International Airport. We are seeking a part-time employee who can assist with the installation and ad support to the team.
The Advertising Maintenance Technician is responsible for the upkeep to first-class standards of the installed advertising program at the Gerald R. Ford International Airport. The Technician will provide general maintenance and cleaning of all fixtures and/or displays as required to maintain them in "as new" condition. Work hours are flexible, some weekend work might be needed. This role requires a clean and clear background. You will be required to obtain a TSA issued airport badge. Approximately 8-10 hours per week.
Weekly Requirements:
Visually inspect all display properties for fixture condition, advertisement condition, display case interior product (if applicable), and correct placement.
Visually inspect all digital assets in program to ensure they are on and advertising content is showing.
Check and restock all literature associated with advertisement contract, and report when inventory is low (if applicable).
Visually inspect all fixtures during walkthrough.
Replace light bulbs/ LEDs in displays as needed (if applicable).
Visually inspect all components of all car/boat/specialty displays (if applicable).
Periodic Requirements: Provide the following work on an as needed basis or as otherwise stated below:
Receive material shipments for installation at the airport.
Install graphic material within 48 hours of receipt.
Coordinate and oversee all car/boat/specialty display placements as needed.
Update advertisement placement map upon new advertisement installations.
Coordinate with appropriate Airport personnel as required.
Perform walkthrough of Airport with designated Airport personnel at least once every month or more often as requested by Airport personnel.
Ensure all timing on digital equipment is accurate.
Inspect and audit all digital displays for proper content.
Troubleshoot/reboot digital equipment as needed.
Perform all digital and touch screen audits as per the schedule that will be supplied by Management.
$30k-47k yearly est. 60d+ ago
PLM Support process (Product Lifecycle Management)
Testingxperts 4.0
Support associate job in Ada, MI
Greetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Job Description:
Must Have Skills (Top 2 technical skills only)
1. Experience in SIMATIC IT Interspec
2. Product and CPG Process knowledge
3. Configuration and Customization, Application Administration and End to End implementation and Support experience
Nice to have skills (Top 2 only)
1. Exposure to Interspec to Team Center integration
2. Interspec environment management and Data Migration would be an added advantage
Desired years of experience : 5
Education/ Certifications (Required) :
Top 3 responsibilities you would expect the subcon to shoulder and execute:
1. Interspec Application Maintenance and Support
2. Interspec Application Administration and End to End implementation
3. general Project Management, Offshore coordination and Customer Management
Qualifications
Graduation
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-37k yearly est. 1d ago
Local Support Staff
Blue Lake Fine Arts Camp 4.1
Support associate job in Twin Lake, MI
Blue Lake seeks candidates for employment who are dependable, flexible, reliable, and professional. Specific start and end dates vary by position, with the majority of positions running from early June through late August. While a few positions are part-time, most positions provide excellent hours. Camp runs 24 hours a day, 7 days a week in the summer, so most positions include occasional evening or weekend commitments.
Hourly rates vary by position and start at $15+ for first year employees. Referral and End-Season bonuses are also awarded to those who qualify. Employees are provided with one free uniform shirt at the start of the season, and additional uniform shirts available at a discount.
Support Staff Positions:
Food Service
Cooks, Dishwashers, and Servers work in a professionally operated air-conditioned, large-volume food service facility. Applicants must be energetic and willing to work as part of a team. Previous food service experience is a plus, but not necessary.
Housekeeping
Housekeeping Staff work on small teams to maintain cleanliness of facilities throughout camp, including cleaning and disinfecting restrooms, shower facilities, and cabins, washing windows, dusting, sweeping, mopping, vacuuming, and laundering. Previous cleaning experience preferred but not necessary. Must have a valid driver's license.
Production Staff
Production Staff work as a team to clean and maintain complex instructional sites and performance venues throughout camp. This includes cleaning, moving equipment, helping with technical needs, set-up and tear-down, and assisting patrons. Must have a valid driver's license.
Site Custodians
Site Custodians help to maintain outdoor instructional sites, sidewalks, and other areas by taking care of basic cleanliness (sweeping, dusting, refuse removal, etc). Additional tasks may be assigned. Must have a valid driver's license.
Camp Store
Store Clerks at The Happy Camper handle sales in the snack bar or souvenir store, help clean and maintain equipment, facility, and grounds, as well as stock items and deliver orders. Previous retail experience preferred but not required. Smiles are definitely required.
Office Assistant
Office Assistants help to greet and direct guests, operate a multi-line switchboard, sort mail, and complete clerical tasks using copy and folding machines. Applicants must have excellent communication and organizational skills, be willing to work evenings and weekends, and have an understanding of the purpose, goals, and objectives of our organization. Previous experience with multi-line switchboard and in an office setting preferred.
Maintenance
Maintenance workers perform routine preventative maintenance of buildings, mechanical equipment, and utility systems, as well as major and minor repair of all buildings and equipment. Must have a valid driver's license.
Groundskeeper
Groundskeepers maintain camp property by helping to prepare camp facilities for opening, daily refuse pickup, grounds work (leaf & brush removal), moving equipment, as well as repairing, cleaning, and maintaining sites and facilities as directed. Must have a valid driver's license.
Landscaping
Landscaping assistants help with spring clean-up, basic yard work, plantings, and maintenance of planted areas throughout the campus. Hours are part-time and flexible. Previous experience preferred.
Audio Technicians
Audio Technicians work with Blue Lake Public Radio personnel to produce quality recordings of Blue Lake arts festival events and student performances. Must be willing to work evenings and weekends. Prior experience in recording and audio required.
Music Library
Music Librarians prepare music folders and teaching materials for campers, faculty, and staff throughout the summer, as well as manage loaner instruments for those who may need repairs. Experience in music required, and clerical or library experience preferred.
Job requirements
Blue Lake does not provide housing for Local Support Staff positions. Employees are expected to live locally and must provide their own reliable transportation to and from work.
Applicants for all positions except food service must be 18 years old by June 1, 2026. Food Service applicants must be at least 16 and must obtain a valid CA-7 work permit through their school.
Summer camps in the State of Michigan are required by law to obtain up to two background clearances per employee: a Criminal Background Check and a Central Registry Clearance. These background checks will be completed as part of the interview and hiring process.
All done!
Your application has been successfully submitted!
Other jobs
How much does a support associate earn in Kentwood, MI?
The average support associate in Kentwood, MI earns between $22,000 and $73,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Kentwood, MI
$40,000
What are the biggest employers of Support Associates in Kentwood, MI?
The biggest employers of Support Associates in Kentwood, MI are: