Representative, Support Center III - Bilingual (Spanish/English) Preferred
Molina Healthcare Inc. 4.4
Support associate job in Macon, GA
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials.
Job Duties
* Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement.
* Handles escalated calls on behalf of management.
* Provides excellent customer service for all call center communication channels.
* Accurately documents all member/provider communication
* Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
* Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations.
* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs.
* Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence.
* Engages and collaborates with other departments.
* Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer.
* Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria.
* Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria.
* Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention.
* Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues.
* Completes research for state, legislative or regulatory inquiries as applicable.
* Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions.
* Achieves individual performance goals as it relates to call center objectives.
* Proactively engages and collaborates with other departments as required.
* Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations.
* Assists with formal training needs of other employees along with new hire or training classes as needed.
* Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits.
* Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues.
* Supports other inquiry areas including the most complex issues.
* Conducts initial research and works to immediately resolve issues.
* Appropriately escalates issues based on established risk criteria.
* Recommends and implements programs to support member needs.
* Resolves member inquiries and complaints fairly and effectively to ensure member retention.
* Responds to incoming calls from members and providers.
* Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs
* Assist other retention or inbound functions as dictated by service level requirements
* Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times.
Job Qualifications
REQUIRED EDUCATION:
Associate's Degree or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
3-5 years customer service or sales experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Bachelor's Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
5-7 years
Proficient in systems utilized:
* Microsoft Office
* Genesys
* Salesforce
* Pega
* QNXT
* CRM
* Verint
* Kronos
* Microsoft Teams
* Video Conferencing
* CVS Caremark
* Availity
* Molina Provider Portal
* Others as required by line of business or state
PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:
Broker/Healthcare insurance licensure
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.65 - $34.88 / HOURLY
* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
$21.7-34.9 hourly 6d ago
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Computer Field Tech Position- Macon, GA
BC Tech Pro 4.2
Support associate job in Macon, GA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IMINT Analyst Mid Fort Gordon - Supporting the 513th
Caci International 4.4
Support associate job in Gordon, GA
Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * **Job Description:** - Conduct analysis of target locations utilizing various types of collection methodologies including panchromatic, SAR (to include 2CMV and CCD), MSI, EO/ IR imagery, Ground Moving Target Indicator (GMTI) data, Synthetic Aperture Radar (SAR) imagery, Full-Motion Video (FMV), and commercial imagery utilizing Electronic Light Tables (ELTS) such as SOCET GXP, iSpy, and Remote View (RV).
- Utilize advanced software tools to operate and organize GIS databases, process imagery, and interpret AI outputs that enhance analysis, automate feature detection, and integrate all available intelligence in order to communicate findings into structured documents with annotated visuals to support intelligence, military, or environmental assessments and create graphical products.
- Perform TACID of ground, air, air defense, and naval order-of-battle. Identify Lines of Communication, Patterns of Life, Disposition, Activity Based Intelligence, and GEOINT tippers.
- Perform basic all-source research utilizing classified search engines, open-source databases, and tools to support GEOINT reporting. Be proficient with the use of the Microsoft Office Excel and PowerPoint to help build and create graphical GEOINT products.
- Provide records management support to various customers utilizing databases such as the Modernized Integrated Database (MIDB)/National Production Workshop (NPW), Geospatially Enabled Target Materials (GETM), Joint Targeting Toolbox (JTT), and Cedalion, and create detailed reports and briefings using GETS and NGA Report Builder.
- Leverage SIGINT, OSINT, HUMINT, and/or additional intelligence disciplines to provide a more robust intelligence product to a support the customer and collaborate with multidisciplinary teams, including geospatial analysts, government civilians, and external agencies, to interpret imagery in context and refine analytical conclusions.
- Utilize unit-specific standard operating procedure (SOP) documents, GEOINT professional writing and product guides, and Intelligence Community directives to compose second and third-phase GE
**Requirements:**
BA/BS degree in Remote Sensing, Cartography, Geography, or related field AND 7years of Intelligence Analysis experience to include 5 years of CURRENT GEOINT Analysis experience; ORHS diploma/GED AND Specialized Training with at least 10 years of Intelligence Analysis experience to include 7 years of CURRENT GEOINT Analysis experience
**Minimum Qualifications:**
- Excellent written & oral communication, research, and analytic skills
- Expert ability to manage personnel, requirements, and coordination of projects
- Expert capabilities to research, create, develop, and deliver professional briefings, multimedia presentations, and written reports
- Experience supporting decision making and special projects on integration issues, including the preparation, production, and coordination of written products and briefings for senior stakeholders
- Experience with assessments, enterprise data integration, governance, and metrics, including the application of metadata management techniques and data modeling and design
- Expert knowledge of Army structure and defense level intelligence operations: intelligence collection, fusion, analysis, production, and dissemination for intelligence databases and products
Experience with tradecraft and publication and ability to coordinate and support cross-community meetings and working groups, assimilate large volumes of information, and independently produce written reports
**Desired Experience:**
- Knowledge and experience with intelligence operations and in assisting with drafting expert assessments across operations priorities on behalf of the stakeholder
- Specialized training from any intelligence collection and analysis school or certification to include GEOINT Professional Certification (GPC-F, GPC_IA-II,GPC_GA-II, GPC_IS-II, etc.)- Knowledge and understanding of the National System for GEOINT (NSG)
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**________________________________________________________________________________________**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. (************************************************
**________________________________________________________________________________________**
**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** .
The proposed salary range for this position is:
$54,700 - $112,000
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
$54.7k-112k yearly 46d ago
After School Program Support Staff
First Presbyterian Day School 3.6
Support associate job in Macon, GA
FPD is seeking
part-time
After School Program staff for the 2025-26 school year. Typical work hours are
12:00pm - 6:00pm
or 2:30pm - 6:00pm.
ABOUT FPD
First Presbyterian Day School (FPD) is a 3K-12th grade Christ centered, college preparatory independent school located in Macon, Georgia which exists to educate and equip children to change the world for God's glory.
ABOUT THE ROLE
This employee will be responsible for helping with activities, games, crafts, etc. within the program while working with the assigned grade levels. Employee will help to ensure the safety and well-being of each child while creating a fun and interactive environment that allows children to grow and develop into the person that God has created them to be through FPD enrichment programs.
Essential Responsibilities and Duties:
Oversee a group of children
Keep on task with the daily schedule
Lead activities in line with the theme for the day/week
Handle minor discipline issues
Interact with the children to create a fun environment
Handle paperwork when/ if necessary
Help with check in and check out of daily attendance
Assist with dismissal and cleanup
Requirements
Growing Christian with a credible profession of faith and involvement in an evangelical church
Capacity to initiate and nurture relationships
Willing to work with others in a team environment
Positive attitude and welcoming spirit
Demonstrated skills defined within the content of the position description, including excellent interpersonal and written/ verbal communication skills
$23k-26k yearly est. 60d+ ago
Support Associate - Soma
Chicos Fas Inc. 4.1
Support associate job in Macon, GA
We are customer obsessed, innovative, and have the best culture in retail. Join our team today! The SupportAssociate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
Ensures new products are properly merchandised and represented in a timely manner.
Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
Participates in pricing changes and markdowns.
Alerts store management to cash supply needs.
Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
Assists with boutique cleanliness and organization
Customer Experience
Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Teamwork and Growth
Promotes an inclusive, collaborative approach to problem solving
Seeks personal developmental opportunities and readily solicits feedback
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
Previous stock or cashier experience preferred
Must be 16 years of age or older
Excellent communication skills
Excellent customer service skills
Strong organizational skills and ability to multi-task in a fast-paced environment
Able to learn or adapt to technology provided by the company
Must be able to work the majority of the shift standing
Ability to work quickly and within strict timelines
Ability to demonstrate teamwork
Exposure to visual merchandising and product placement techniques desired
Communicate with customers, Associates, and Management; wear / communicate with headset
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
5359 Shoppes at River Crossing
$23k-27k yearly est. 8d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support associate job in Macon, GA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 21d ago
Online Support Specialist (ENTRY LEVEL)
Convenant Academy
Support associate job in Macon, GA
Online Support Specialist Entry-level
Covenant Academy is seeking a motivated and enthusiastic individual to join our team as an Entry-level Online Support Specialist. This position offers an excellent opportunity for those looking to start a career in educational technology and online support. The Online Support Specialist will work closely with our experienced team to provide technical assistance and support for our online learning platform.
Key Responsibilities:
1. Assist in providing technical support to students, teachers, and parents using the online learning platform.
2. Respond to basic technical inquiries and troubleshoot common issues related to the online platform.
3. Collaborate with senior support specialists to escalate and resolve complex technical issues.
4. Monitor support tickets and ensure timely and efficient responses to user inquiries.
5. Learn and familiarize yourself with the features and functionalities of the online platform to provide effective support.
6. Assist in user account management, course setup, and content maintenance on the platform.
7. Participate in training sessions and workshops to enhance knowledge and skills in online support.
8. Maintain accurate records of support activities and user interactions.
Qualifications:
1. High school diploma or equivalent required; Bachelor's degree in a relevant field is a plus.
2. Strong interest in educational technology and online learning.
3. Basic knowledge of computer systems, software applications, and troubleshooting techniques.
4. Excellent communication skills and a customer service-oriented approach.
5. Ability to work well in a team environment and willingness to learn from experienced professionals.
6. Detail-oriented with strong organizational skills.
7. Enthusiasm for professional growth and development in the field of online support.
If you are a self-motivated individual with a passion for technology and education, and are looking to kickstart your career in online support, we invite you to apply for the Entry-level Online Support Specialist position at Covenant Academy. This role will provide you with valuable experience and opportunities for growth in the rapidly evolving field of educational technology. Join us in supporting our students and teachers in their online learning journey.
Additional Information
Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program.
Package Details
Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program.
$34k-57k yearly est. 60d+ ago
Personal Support Specialist
Avanta Care Home Care-Atlanta
Support associate job in Macon, GA
Job DescriptionJob Title: Personal Support Specialist (PSS) Schedule: Part-Time We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal for someone who is caring, dependable, and committed to making a difference in the lives of others.
Key Responsibilities:
Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and mobility
Perform light housekeeping duties including meal preparation, laundry, and tidying living spaces
Provide companionship and emotional support to clients
Assist with medication reminders (as allowed by state regulations)
Monitor and report any changes in the clients condition or behavior
Follow care plans and document daily activities accurately
Adhere to safety protocols and infection control procedures
Qualifications:
High school diploma or equivalent
Certification as a Personal Support Specialist (PSS) or willingness to complete approved training
Previous experience in home care, assisted living, or a related field is preferred but not required
Strong communication and interpersonal skills
Ability to handle physical aspects of the job (e.g., lifting, bending)
Reliable transportation and valid drivers license (if travel is required)
Must pass background checks and any other state-required screenings
Why Join Us:
Flexible part-time hours
Supportive team environment
Opportunity to make a meaningful difference in the community
$34k-57k yearly est. 29d ago
Treasury Support Specialist - Houston County
Morris Bank 4.0
Support associate job in Warner Robins, GA
Treasury Support provides an essential function in the maintenance of current clients. The Treasury Support Specialist (TSS) provides ongoing servicing needs for clients who have been onboarded into Treasury products or services, including mBiz. The TSS is responsible for ownership and resolution of client issues with a concierge-like focus. The TSS will work primarily with the most complex clients within Morris Bank, ensuring that communicated needs are met and perceived needs are identified and referred to front-line team members as referrals. The TSS will also serve as a first-line researcher to make recommendations for improvements to systems and services.
ESSENTIAL FUNCTIONS
Maintain a deep knowledge of all Treasury products and services along with accompanying laws, rules, and regulations.
Build a working knowledge of commonly used client accounting systems, account management platforms, and specialty software used in integration of Treasury products and services.
Maintain a working knowledge of consumer online banking systems and services in order to both round out knowledge of total client relationships, as well as provide backup and support for the Customer Contact Center.
White-glove customer service, with rapid response times for client requests.
Work Positive Pay exceptions on BeB. Coordinate with Dep Ops for any return items.
Review Remote Deposit Open/Pending batches daily to see if customer needs assistance.
Verify all customer ACH Origination file totals and processed status. This includes monitoring transmittal forms, duplicate and/or suspended files. Research any ACH Origination file issues with customer and/or FIS to correct before end of day.
**May be required to stay late to verify all files are processed normally before leaving. Resolution of client issues related to mBiz or Treasury products and services.
Email ACH report to required client recipients at the end of each day.
Scan and file all daily ACH Origination transmittals and reports.
Review and set up new mBiz Enrollments submitted through Service Requests and send mBiz welcome email to customers.
Process Treasury Management limit increases submitted through BoardVantage.
Scan and maintain all Treasury customer documents.
Assist with regulatory audits on all Treasury products.
Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program.
Performs other duties as assigned by management.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
Bachelor's degree; 5 years banking experience; or 2 years banking experience with a two-year degree or completion of a specialized course of study at a business or trade school
3 years experience in front-line technical client service
Knowledge of all deposit applications on the OSI system preferred
Knowledge of software applications: Windows, Microsoft Word and Excel
Technical problem solving for internet use and technology preferred
Presents a professional image in dealing with customers, interdepartmental and external representatives
Strong attention to detail, good judgement and decision-making skills
Excellent oral and written communication skills and knowledge of alternative communication methods used by technical support teams
Ability to exercise personal and professional responsibility and work under minimum supervision
General knowledge of Bank operations preferred
General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred
Travel may be required
PHYSICAL REQUIREMENTS
Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone
EQUIPMENT USED
Computer, telephone, fax machine, scanner, photocopier, check scanners, specialty online services.
SUPERVISORY REQUIREMENTS: None
WORKING CONDITIONS
Requires extensive contact with the general public.
Requires incumbent to remain sedentary within office.
May require travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.
$35k-61k yearly est. 2d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Support associate job in Macon, GA
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$55k-76k yearly est. 19d ago
Restaurant Support Role
Panera Bread Co 4.3
Support associate job in Macon, GA
Are you ENTHUSIASTIC and GOOD with PEOPLE? Do you need a PART TIME and FLEXIBLE JOB? Would you like to be a part of a TEAM and receive EXCELLENTmeal discounts? How about a job you can be PROUD of? One that serves CLEAN, FRESH FOOD? We are seeking High Energy, Positive individuals that like to make customers smile!
If you are tired of looking for that PERFECT OPPORTUNITY,
LOOK NO FURTHER and JOIN the PANERA BREAD TEAM!
As an Associate, you will work in a CLEAN, FUN, FAST PACED ENVIRONMENT, with many opportunities for GROWTHand ADVANCEMENT.
* Flexible Scheduling! (around school, extracurricular activities or other jobs)
* General hours of operation from 6:00am - 9:00pm (some cafes and times vary)
* You can work 15-40 hours a week!
* MUST be 16 years old
APPLY NOW!
Isn't it time for you to LOVE your Job?
PANERA BREAD IS A DRUG FREE WORK ENVIRONMENT
$27k-36k yearly est. 60d+ ago
Technology Specialist
Jasper County Charter System 3.4
Support associate job in Monticello, GA
Job Description
(230 DAYS OF EMPLOYMENT)
BASIC FUNCTION/PURPOSE
The Technology Specialist is responsible for covering all technology needs at the campus location or locations assigned. They will work closely with teachers, office employees and administrators as well as interact with parents and students as needed to resolve technology issues. This position will support and uphold the mission and vision of the Jasper County Charter System.
DUTIES AND RESPONSIBILITIES
Ability to apply a working knowledge of and troubleshoot issues with computer hardware, software and networks including but not limited to servers, laptops, desktops, audio-visual equipment, current generation applications and operating systems
Provides technical support with the installation, repair and maintenance of computer hardware, software and peripherals incorporating the various configurations used in the system facilities to support school personnel and students
Maintains confidentiality of sensitive information and material and adheres to chain of command
Communicates clearly with all stakeholders in a timely and professional manner
Maintains a professional attitude towards the public and all stakeholders, especially during adversity.
Adheres to and supports the board policies, procedures, and district guidelines and best practices with respect to Technology, Digital Citizenship and Cybersecurity and Safety
Shows initiative and assumes responsibility for all aspects of job responsibilities; performs routine tasks with minimal direct supervision
Stays up to date on ever-changing technical knowledge and expertise relevant to role and keeps current on educational technology
Performs all other duties and responsibilities as assigned by supervisor
EDUCATION AND EXPERIENCE
Associate Degree in a relevant major with in-field technical certification or an equivalent combination of education and experience required
Bachelor's Degree - relevant technology major preferred
Minimum of 3 years experience in working with technology in an educational setting preferred
PHYSICAL DEMANDS
The usual and customary methods of performing the job's functions require the following physical demands:
Regular walking, standing, sitting, lifting, carrying, occasionally lifting items above twenty-five pounds
Physical actions may include pulling cabling through attic or roof spaces, crawling under desks, stooping, kneeling, crouching, bending at the waist, and reaching up to retrieve equipment
The job is performed regularly inside campus locations which are subject to moderate to loud student, campus, and environmental noise
Unscheduled or urgent support outside of business hours may occur
Moderate travel between campuses when needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
$50k-62k yearly est. 12d ago
Personal Support Specialist
Home Care Association 4.1
Support associate job in Macon, GA
Replies within 24 hours Job Title: Personal Support Specialist (PSS) Schedule: Part-Time We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal for someone who is caring, dependable, and committed to making a difference in the lives of others.
Key Responsibilities:
Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and mobility
Perform light housekeeping duties including meal preparation, laundry, and tidying living spaces
Provide companionship and emotional support to clients
Assist with medication reminders (as allowed by state regulations)
Monitor and report any changes in the client's condition or behavior
Follow care plans and document daily activities accurately
Adhere to safety protocols and infection control procedures
Qualifications:
High school diploma or equivalent
Certification as a Personal Support Specialist (PSS) or willingness to complete approved training
Previous experience in home care, assisted living, or a related field is preferred but not required
Strong communication and interpersonal skills
Ability to handle physical aspects of the job (e.g., lifting, bending)
Reliable transportation and valid driver's license (if travel is required)
Must pass background checks and any other state-required screenings
Why Join Us:
Flexible part-time hours
Supportive team environment
Opportunity to make a meaningful difference in the community
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Becoming a Caregiver
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
As our population ages, the demand for caregivers is growing every day! Is this career right for you?
Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.
$33k-45k yearly est. Auto-Apply 60d+ ago
IT Field Service Tech
Jamtek Electrical
Support associate job in Macon, GA
We are currently seeking a skilled IT Field Tech to join our team in Macon, GA. The ideal candidate will have experience in providing technical support and troubleshooting for a variety of IT systems and equipment.
Responsibilities:
Install, configure, and maintain hardware and software systems
Provide technical support to end -users on various IT issues
Troubleshoot and resolve network connectivity issues
Perform routine maintenance and updates on IT systems
Assist with system upgrades and installations
Keep accurate records of IT equipment inventory and maintenance schedules
Collaborate with other team members on IT projects and initiatives
Requirements
Requirements:
High school diploma or equivalent
2+ years of experience in IT support
Strong knowledge of Windows operating systems
Proficiency in troubleshooting hardware and software issues
Excellent communication and customer service skills
Ability to work independently and as part of a team
Valid driver's license and reliable transportation
If you meet the qualifications and are looking to further your career in IT, please apply with your resume and cover letter. We offer competitive pay and benefits, as well as opportunities for professional growth and development.
$33k-54k yearly est. 60d+ ago
Entry Level Chat Support
Cannasense Total Wellness
Support associate job in Warner Robins, GA
CannaSense Total Wellness
Cultivating Responsible Cannabis Use
CannaSense Total Wellness is currently training volunteers across the country to help man our chat support system. You do not have to be a computer guru, but you should be comfortable with a computer, have great internet connection and a few 2 hour blocks of free time. You can only qualify if you are in the collective.
Work From Home Office
This is a virtual work from home office position. Warner Robins, Georgia is only the office location in charge of our volunteer program.
Scheduling Plan
We are training volunteers to sign in to our chat system and assist other patients. To keep things running smoothly, we need a scheduling structure.
What we need.
2 Hour dedicated Time Slots - Patients need your full attention.
Time Slots Scheduled Weekly - update your availability weekly.
You are free to do more. But we schedule in 2 hour time slots.
NOTE: We do not need a resume for this position.
ALSO NOTE: This is a required position for any candidate who wishes to apply for any other position with us in the future.
$29k-47k yearly est. 60d+ ago
Transportation Revenue System Specialist
CDM Smith 4.8
Support associate job in Macon, GA
Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include:
-Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs
-Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation
-Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies
-Supporting client procurements of system solutions.
-Designing and overseeing testing and evaluation of revenue system solutions
-Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints
-Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations
-Managing tasks and projects, including scope, schedule, budget, and resource identification
-Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public
-Mentoring junior and mid-level staff in revenue collection systems
-Supporting business development efforts and proposals in areas related to the above
-Managing RUC and/or tolling projects
**Job Title:**
Transportation Revenue System Specialist
**Group:**
TSO
**Employment Type:**
Regular
**Minimum Qualifications:**
Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
-Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems
-Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy
-Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems
-Fluency with financial analysis, including cost analysis of revenue collection systems
-Understanding of transportation technology and innovation trends
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$104,229
**Pay Range Maximum:**
$182,374
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$104.2k-182.4k yearly 60d+ ago
Independent Contractor-Family Support Services
Health Connect America 3.4
Support associate job in Macon, GA
Join Our Impactful Team at Health Connect America!
Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.
Come make a difference and grow with us!
Our Brands
Responsibilities
Scope of Services
The Independent Contractor-Family Support Services will provide family support services designed to improve family functioning and child well-being. Services may include, but are not limited to:
Coordinating with community providers to facilitate comprehensive care and referrals for families
Participating in collaborative case planning and case review meetings, when requested
Delivering case management activities such as:
Supervised visitation
Parent aide support
Behavioral Aide
Transportation
Crisis intervention
Advocacy and linkage to services (including drug screening facilitation if applicable)
Completing in-home visits to monitor progress and provide ongoing support for families involved with DFCS.
Offering parenting education and modeling positive parenting strategies
Coordinating with external professionals (e.g., schools, therapists, case managers) to ensure service alignment
Maintaining documentation of services rendered, including case notes and service logs, in accordance with agency expectations
Providing transportation services related to the family service plan (e.g., visitation, appointments) as appropriate
Qualifications
Bachelor's degree in a human services-related field (e.g., Social Work, Psychology, Counseling, Criminal Justice)
or
High School Diploma/GED with at least 5 years of verifiable experience in the field
Strong understanding of family systems, trauma-informed care, and community resources
Reliable transportation, valid driver's license, and proof of insurance
Willingness to complete required background checks and contractor onboarding
Deliverables
Timely submission of service logs, progress updates, and reports
Accurate documentation aligned with billing and reporting standards
Services provided in accordance with contract terms, including hourly or task-based invoicing
Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!
Performing work at Health Connect America and it's companies as an Independent Contractor is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters
$34k-44k yearly est. Auto-Apply 60d+ ago
IT Training Specialist I
Georgia Farm Bureau 4.5
Support associate job in Macon, GA
Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required
Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods based on requirements and specifications provided by management. (Instructor Led, ELearning, Documentation, Presentations, Webinars, etc)
Assist in the planning and implementation of custom and off-the-shelf software as it relates to user education
Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc)
Write user documentation and job aids in order to provide self-directed application assistance
Maintain a high-level of technical expertise of software applications used by our user community
OTHER RESPONSIBILITIES/REQUIREMENTS:
The Training Specialist I must be able to independently learn application software quickly in order to develop a training objectives and goals for adult learners with varied skill levels.
Remain current on technology and procedures.
Continued growth in insurance industry knowledge.
Assist with the administration to the company LMS.
Ability to backup Support Desk personnel on specific applications when needed.
Some day and overnight travel may be required.
Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company.
QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:
A bachelor's degree and 2 years experience providing training to users in an information technology environment or 5 years equivalent experience training users in an information technology environment; extensive knowledge of Windows 7 and above OS, Microsoft Office products; experience writing technical documentation required. Excellent technical and business writing skills required. Occasional day and overnight travel required. Experience conducting classroom training desired. Experience providing support for an LMS and experience using Content Authoring software desired. Experience conducting classroom training desired. Actively pursuing or commitment to begin Training Certification.
COMPUTER SKILL REQUIREMENTS
Must possess PC operating system and application usage skills. See lists below. Industry equivalent software accepted.
Training and Support Software Skills
Graphic Screen Capturing and manipulations
Content Authoring Software
Audio/Photo Editing Software
Learning Management Systems
Case Management Systems
Remote Assistance Software
Application Software Skills
Microsoft Office Pro Suite/SharePoint
LMS (Learning Management System)
Ticketing Management Software
Sapiens/StoneRiver Systems
Policy Management Systems
Billing/Receipting Systems
Imaging System
Hardware Knowledge
Ability to setup/troubleshoot remote training classrooms. Knowledge of connectivity, switches, routers (wireless & wired) laptop configurations.
PC OS, peripherals (speakers, microphones, printers, scanners, etc.)
SUPERVISORY RESPONSIBILITIES:
None. However, this employee must be able to review work of trainers from other Home Office production departments.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This position requires the incumbent to set up remote classrooms. Loading computer equipment in/out of vehicles and moving equipment using a two-wheeled dolly is required. Arranging tables, chairs, projectors/screens are also required.
While performing the duties of this job, the employee is regularly required to stand for extended periods of time; sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is also required to walk and stoop. The employee must regularly lift and/or move up to 30 pounds. Specific vision requirements by this job include close vision and the ability to adjust focus.
$51k-77k yearly est. 60d+ ago
IT Specialist
Huber Engineered Materials
Support associate job in Macon, GA
Portfolio Business: Huber Engineered Materials J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.
Position Summary
The IT Specialist is an IT On-site support position that acts as a subject matter expert for Huber Infrastructure and/or applications. The IT Specialist provides advanced technical troubleshooting, responding to user inquiries at an intermediate level. This position provides an enhanced (L2) user experience by understanding the needs of the customer or the business. The IT Specialist is an experienced professional that will bring maturity and critical thinking to the role. This position contributes to the success of projects and initiatives and supports continuous improvement by bringing suggestions or ideas to IT Management.
This position will support and enforce information technology (IT) policies, and Huber's hardware and software compliance and lifecycle for our Gordon, GA and Aiken, SC locations.
Principal Duties & Responsibilities
* Responsible for providing excellent customer service to users and the business by bringing a proactive and detail-oriented approach to all work. This includes resolving incidents and requests in accordance with defined SLAs as either the primary or escalated technician.
* Supports all applications, IT infrastructure, and services related to the site(s) that they support. This may include supporting IT and OT hardware and software.
* Coordinate, collaborate, or escalate with/to functional IT groups as needed to support the needs of the customer or the business.
* Performs the installation, upgrades, and support of IT equipment, along with troubleshooting any issues that may arise. This includes but is not limited to overseeing the entire lifecycle of PCs, ensuring their continued functionality and efficiency.
* Subject matter expert (SME) for some technology (hardware/software) that is used by the business and provides advanced technical troubleshooting in resolving issues at the site(s) they support.
* Serve as an SME for some technologies (software/hardware) and provide excellent on-site and remote technical support to customers and the business in alignment with the agreed upon SLA targets. All work should be documented completely after troubleshooting and confirmation of resolution.
* Coordinate with colleagues and/or Functional IT groups as needed to facilitate escalated technical support. Continue to serve as the "owner" of all queries through completion.
* Collaborate with the business to identify opportunities for improvement and make recommendations to IT Management. Support the creation and implementation of solutions as assigned.
* Support IT Management as needed in resolving Major IT Incidents.
* Serve as the intelligent onsite hands for Functional IT groups as needed to support the IT Infrastructure.
* Work independently with little direct supervision and is responsible for maintaining communication and completing deliverables by the assigned deadlines.
* When requested, provide technical assistance outside of normal office hours.
* Assist with communication to stakeholders and IT management as needed regarding service provisioning and outages.
Specialized/Technical Knowledge or Required Skills
* Bachelor's degree within Information Technology field of study, or equivalent work experience.
* Minimum 3+ years of IT experience 3+ years of End-User Experience (EUX) focus area expertise.
* Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required.
* Advanced Windows Desktop OS knowledge is required.
* Knowledge of and experience with Active Directory, Network Essentials, Microsoft Office Productivity Applications, PC Setup/Imaging and VoIP/Telephony systems
* Experience with mobile device management (MDM) setup, troubleshooting, and configuration skills (iOS and Android)
* Experience supporting Audio and Video conferencing technologies (Zoom, Teams, or similar.)
* Excellent communication skills with the ability to understand and converse in English.
* Excellent customer service, interpersonal skills, telephone etiquette, time management, and problem-solving skills
* Excellent teamwork and collaborative skills
* Strong knowledge of service desk applications and associated operations (ServiceNow or similar preferred)
* Working knowledge of ITIL Service Management
* Ability to travel site to site 30% of time.
* This is an onsite role and would be required to provide support locally and via phone/collaboration tools, etc
Physical Requirements
* Ability to lift and transport equipment weighing up to 50lbs/23kg, as well as the ability to crawl under desks or climb ladders as needed for IT tasks (installation, maintenance, etc.). There may be additional training required based on local/regional laws.
Key Competencies
Summary
Education
Bachelors in Information Systems
Total Rewards
J.M. Huber Corporation complies with all local/state regulations requiring salary range transparency.
Any offered salary is determined based on relevant factors such as an applicant's skills, performance, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.
U.S. Market-Based Salary Range
IT Specialist
[$55,000.00 - $77,000.00]
In addition to base compensation, individuals may be eligible for an annual discretionary bonus and profit-sharing payout.
Huber also offers a comprehensive, competitive benefits package as detailed on the Huber Benefits Hub
Our employees are our strongest asset, and their safety, health, and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance.
J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required
United States South Carolina Aiken
Nearest Major Market: Macon
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$55k-77k yearly 60d+ ago
Associate IT Specialist
JD Irving 4.0
Support associate job in Macon, GA
What we offer
Irving Tissue is proud to offer a competitive salary and benefits package, including but not limited to:
Medical, Dental, Vision Insurance effective 1st of the month following start date
401K with 5% company match eligible on the 1st of the month 30 days following your start date
Health & Wellness Reimbursement
Employee & Family Assistance Program
Product Purchase Program
Opportunities to take part in job related training and development
Growth and progression opportunities within Irving Tissue and the larger network of the J.D. Irving group of companies
Relocation costs (if applicable)
Education:
University degree, college diploma in Information Technology or related field or relevant experience
0-2 years of experience in IT environments (network, systems and end user)
CompTIA - A+
Dell Hardware Technician Support
Experience:
Process or Underway Certifications: (Any) Cisco Certified Network Associate or Microsoft Certified Systems Associate
Six Sigma White Belt Certification
Expert knowledge of desktop applications: Windows 10, Windows 11, Teams, Office 365, Internet Explorer 11, Microsoft Edge, Google, Chrome, SCCM Remote control, Apple OS
Expert knowledge of end user computing technologies: desktops, laptops, mobile devices, tablets (both android and Apple).
Knowledge of Video Conferencing technologies
Knowledge of server hardware, Microsoft Server Operating Systems and Cisco Edge Devices
The Associate IT Specialist will be a collaborative member of the Business Solutions Group (BSG) Teams, delivering service solutions that satisfy business and operations requirements through the implementation of leading best practices at the Macon Irving Tissue site. Thie position will have a direct report to the Macon Tissue Finance Manager but will also have a dotted line reporting to the Business Solutions Group Director. End to end resolution of customer incidents.
Execution of defined and specific customer service requests. Execution of defined and specific customer project tasks.
Execution of site reviews of assigned business facilities assigned by Finance Manager or Senior Technical Analyst. Provide timely service reporting.
Execution of field site preventative maintenance.
Execution of field site lifecycle activities for Desktop devices, endpoint network switching and Microsoft server hardware.
How much does a support associate earn in Macon, GA?
The average support associate in Macon, GA earns between $23,000 and $68,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Macon, GA
$40,000
What are the biggest employers of Support Associates in Macon, GA?
The biggest employers of Support Associates in Macon, GA are: