KFC Team Member - Early Pay Access!
Support associate job in Scituate, RI
Team Member
**We offer early wage access through Tapcheck so you can cash out on your wages before payday!**
At KFC, we feed the world. But we do more than fill people up. We fulfill their lives. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So, our jobs are more than a paycheck-they're about being independent, having fun, and making new friends.
As a Team Member, you could be the smiling face that greets and serves customers. Or you could be the cook that prepares our world-famous chicken (and tell your friends you know the “secret” - just kiddin'). Whatever job you do, you know what you do matters - to your team and to your customers.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do.
You like talking - a lot - even to strangers (despite what your Mom told you). This is important because you're not able to text message customers.
You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - working as a team.
And you're at least 16 years old.
Pay range for this position is $15.00 - $17.25/hr
Keep in mind, this is just basic information. You'll find out more after you apply. Independently owned, franchised, or licensed locations may have different requirements.
Permanent Service Desk Engineer
Support associate job in Boston, MA
PERMANENT Service Desk Engineer~ Hybrid 3 days
Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere.
RESPONSIBILITIES:
White Glove/ End User Support
Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications.
Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency.
Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech.
Identity, Device, and Application Management
Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls.
Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning.
Maintain asset inventory accuracy and chain of custody for devices and loaners.
Automation & Continuous Improvement
Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks).
Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution.
Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines.
Security & Compliance
Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage.
Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation.
Assist in BCP/DR exercises and ensure support readiness for critical business periods.
Global Site Support & Vendor Coordination
Coordinate with a Managed Service Provider to perform Tier 1 support
Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics)
Assist with office moves, equipment deployment, and conferencing/AV maintenance.
ITSM Process Excellence
Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management.
Maintain accurate, current documentation of procedures, configurations, and known errors.
REQUIRED SKILLS:
Bachelor's Degree in Computer Science or related field
3-5 years in a Service Desk/Desktop Support role within a professional IT environment.
Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting.
Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot).
PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs.
Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira).
Excellent communication and customer empathy; able to translate technical issues into business friendly language.
Strong organization and multitasking in a fast paced, high stakes environment.
PREFERRED QUALIFICATIONS:
Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency.
Exposure to Azure.
Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff.
Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows).
Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms.
Familiarity with SCCM/MECM or co management with Intune.
Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.
Senior Desktop Support Administrator
Support associate job in Boston, MA
The Senior Desktop Support Administrator supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence.
Office location and hours:
This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am - 4:00pm.Availability for occasional travel and on-call support is essential.
Responsibilities:
Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues.
Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices.
Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools.
Qualifications:
Required skills include familiarity with Windows and mac OS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune.
Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies.
Basic understanding of networking and video conferencing technologies.
Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support.
A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial.
Perks and Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range: $80,000-$108,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
IT Security & Compliance Specialist
Support associate job in Providence, RI
Chisholm Chisholm & Kilpatrick (CCK) is a nationally recognized law firm committed to providing exceptional client service in the areas of Veterans Law, ERISA law, and Bequest Management. CCK is seeking an Information Security & Compliance Specialist to lead our information security and compliance program. The ISS will be responsible for helping to develop, implement, and oversee policies and controls that ensure compliance data security requirements and SOC 2 Type II audit certification. This hybrid/flexible position requires both strategic thinking and hands-on execution, with strong cross-functional collaboration across IT, legal, operations, and client-facing teams.
Key Responsibilities:
Develop and maintain the firm's Information Security Management Program (ISMP).
Establish and enforce data governance and cybersecurity policies in accordance with SOC 2, and relevant state laws.
Handle documentation of controls, risk assessments, audit responses, and security-related protocols.
Lead regular risk assessments and threat modeling initiatives.
Manage the SOC 2 Type II audit process, partnering with third-party auditors and internal stakeholders.
Monitor cloud platforms, email, file sharing, and endpoints for data security compliance.
Implement and maintain tools such as SIEM, MFA, and endpoint protection solutions.
Evaluate third-party vendors for security posture and compliance alignment.
Foster a culture of compliance through education and stakeholder engagement.
Respond to incidents as needed, including triage, containment, and remediation support.
Maintain up-to-date knowledge of industry trends, emerging threats, and best practices.
Job Requirements:
Bachelor's degree in information security, Computer Science, or a related field
Minimum 5 years of experience in an information security role, preferably within a highly regulated environment.
And understanding of state data security laws and regulations and experience preparing for or managing SOC 2 Type II audits.
Familiarity with NIST, ISO 27001, or COBIT frameworks.
Experience with security tools (SIEM, endpoint protection, DLP, MFA, etc.).
Experience with the incident response life cycle.
Excellent communication skills and ability to work with legal, technical staff and non-technical staff.
Hybrid working model, must be within driving distance of Providence, RI
Compensation & Benefits:
Competitive salary based on experience
CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
Gym membership reimbursement
15 days of PTO which increase to 20 days of PTO after 1 year plus 12 paid company holidays in 2025
401k matching
Paid Parental Leave
Information Technology Associate
Support associate job in Boston, MA
IT Associate
A well-established investment management firm in Boston is seeking an
IT Associate
to join its growing technology team. Reporting to the Director of IT, this newly created position offers broad exposure across systems support, data management, and cloud migration initiatives.
About the Role:
The IT Associate will take on a variety of responsibilities supporting both firmwide technology operations and ongoing infrastructure projects. The role provides an excellent opportunity to gain hands-on experience in a collaborative environment where technology plays a key role in driving operational excellence.
Key Responsibilities:
Write SQL queries and batch scripts to extract and manage data across multiple databases.
Support an ongoing firmwide project to transition data and systems to the cloud.
Assist with server upgrades, software installations, and troubleshooting hardware and network issues.
Provide responsive technical support to internal users and maintain system performance standards.
Collaborate with the Director of IT on special projects and process improvements.
Qualifications:
Bachelor's degree in Computer Science or a related field.
1-2 years of experience in IT, database management, or technical support.
Working knowledge of SQL, scripting, and cloud-based environments.
Strong analytical and problem-solving skills with a proactive, team-oriented mindset.
Compensation:
Base salary up to $80,000, plus discretionary bonus and comprehensive benefits.
This is a great opportunity for an early-career IT professional to develop a well-rounded technical foundation within a dynamic and professional firm environment.
Sr. Technical Support Specialist
Support associate job in Boston, MA
Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and ongoing usability of laptop and desktop computers, and conference room equipment. This person will have a strong emphasis on Executive Support and handling A/V & Conference Room equipment. The client uses both MacOS and Windows 10, and candidates will need advanced experience supporting both. Candidates must have strong customer service skills.
MUST HAVE Qualifications:
· REALLY GOOD Executive Support experience
· Advanced A/V engineer experience (Zoom and cisco conference room equipment specifically)
· must be confident with both MacOS and Windows 10
· Office 365
· Active Directory
· InTune / Azure AD and JAMF
Nice to Have:
· Networking
REQUIRED
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Senior Information Technology Support Technician
Support associate job in Providence, RI
Senior IT Support Technician
Department: Information Technology
Providence, RI | On-site | Full-Time
Do you thrive on solving complex IT puzzles and keeping systems running like a well-oiled machine? If so, we want YOU on our team!
We're on the hunt for a Senior IT Support Technician who's not just technically sharp, but also a great communicator and collaborator. This is your chance to step into a pivotal role where your expertise will directly impact the success of our operations.
What You'll Do
Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Problem Solving: Respond to IT issues; hardware maintenance, software, networking, etc.
System Maintenance: Install, modify, and repair computer hardware and software.
Training: Train computer users and promote good computing practices within the organization.
Collaboration: Work closely with other IT staff to ensure smooth operations.
Record Keeping: Maintain accurate records of all IT-related issues and actions taken.
What You Bring
Bachelor's degree in computer science, Information Technology, or related field. Relevant certifications would be a plus.
6 to 8 years of proven experience as an IT Support Technician or similar role.
Knowledge of computer systems, hardware, and software.
Strong problem-solving skills and the ability to make strategic decisions.
Excellent communication and interpersonal skills.
In-depth knowledge of IT best practices and industry standards.
Preferred technology expertise in Windows AD, ESXI and Veeam
Why Admiral?
We're a family-owned company with over a century of history-and a vision that's always looking forward. At Admiral, you're not just taking on a role; you're becoming part of something we're building together.
Let's make great things happen.
IT Service Desk Technician
Support associate job in Boston, MA
Job Title: IT Service Desk Technician
Reports To: Manager, IT Support
Employment Type: Full-Time
Workplace Type: Hybrid
The Celito Team
The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.
Job Overview
In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution.
Responsibilities and Duties:
Initial point of contact for all IT related incidents and requests
Work within ticketing system to provide clients with timely and meaningful updates
Troubleshoot IT related issues remotely or in person and escalate any unsolved issues
Image laptops (Windows OS and MacOS) and customize with company applications
Support both Windows and Mac systems
Document IT procedures, create runbooks and reports
Continually improve IT support processes
Onboard and offboard users on multiple platforms
Train new hires on policies, procedures and technical skills
Support with conference room AV
Troubleshoot printers and Wired/Wireless networks
Other duties, project work and responsibilities as assigned
Requirements:
3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team
Experience working in an IT Service Management platform or Help Desk ticketing system
Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus
Experience with documentation and procedure design
Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus
Strong knowledge of Windows OS and Mac OS
Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices)
Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign)
Excellent customer service, communication and interpersonal skills
Able to travel and work at customer sites as needed
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Support associate job in Warwick, RI
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Senior Information Technology Support
Support associate job in Boston, MA
Senior IT Support | SaaS | $100,000 | Boston, MA
About the Company:
Our client is a leading enterprise technology firm delivering innovative cloud-based solutions that help organizations manage and secure their data. They offer a collaborative, fast-paced environment with strong growth opportunities and excellent benefits.
Role Overview:
We're seeking a Senior IT Specialist to lead technical support operations, manage desktop infrastructure, and oversee IT projects. This is a hands-on role requiring strong technical expertise and leadership skills.
Key Responsibilities
Lead and mentor the on-site IT support team.
Manage IT projects including software deployments and hardware upgrades.
Oversee inventory and procurement processes.
Configure and support SaaS applications (Okta, Jamf Pro, Intune, Automox, Zoom, Office365).
Act as escalation point for complex technical issues.
Requirements
Bachelor's degree or equivalent experience.
6+ years in IT support roles.
Strong knowledge of networking, OS troubleshooting, and tools like Okta, Office365, Jamf Pro, Intune.
Project management experience and excellent communication skills.
Benefits
Flexible hybrid work model.
Comprehensive health, dental, and vision coverage.
401(k) with company contributions.
Generous PTO and paid holidays.
Professional development and training opportunities.
******************* | ************** | DM
IT Desktop Support (Backfill)
Support associate job in Boston, MA
Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
Ability to lift / move computer equipment weighing up to 50 lbs.
Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
Experienced in repeat call analysis and developing preventive actions.
Experienced in Problem management.
Excellent written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
Experience of ticketing tools (ServiceNow / Remedy etc.).
Must haves:
Desktop imaging
Application Installation / support
Outlook issues troubleshooting
Printer related troubleshooting
Conference room management
Knowledge on ticketing tool
Non-Technical
Good Customer management skill
Good in oral and written communication
Able to interact and work with customers at different levels
Driven and result oriented
Passionate about the work
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Laboratory IT Technician
Support associate job in Cambridge, MA
Our client, a leader in the biotechnology & pharmaceutical industry, is hiring an Lab IT Specialist to join their team in Cambridge, MA!
**This is a 6-month W2 contract with benefits**
As the Lab IT Specialist, you will support scientists and lab personnel by providing onsite IT support for Windows-based lab computing environments, instrument-connected systems, hardware lifecycle management, and compliance-focused desktop operations across multiple scientific labs.
Responsibilities:
Provide technical support for lab IT environments integrated with scientific instrumentation
Implement customer-specific benchtop computing configurations
Administer Windows connectivity, security policies, permissions, and group policies
Support OS, hardware, peripherals, enterprise print strategy, software packaging, and software distribution
Manage onboarding, relocation, and retirement of lab equipment and PCs
Troubleshoot complex IT and instrument-related issues, escalating as needed
Desired Skills:
1+ year experience with Windows technologies, networking, remote computing, backup systems
ServiceNow experience
Windows 11 upgrade experience
Experience with scientific instrumentation or life sciences environments
Group Policy and Active Directory experience
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Technical Support Engineer
Support associate job in Boston, MA
This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company.
Key Responsibilities:
Resolving customer questions and issues by service ticket and email
Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed
Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary
Managing IT projects such as file migration, email services, SIEM services and software deployment
Documenting troubleshooting and problem resolution steps for internal and external use
Skills and Experience:
BA/BS degree in Information Technology or a related technical field, or equivalent practical experience.
4+ years of relevant customer support experience of commercially deployed
product/service; proven working experience in enterprise technical support
Experience working in a fast-paced work environment with a growing customer base
Ability to multi-task and prioritize
Experienced with enterprise IT software deployments (Windows and Mac).
Familiarity with configuring and using common mail clients (Microsoft Outlook and
Gmail)
Experience using a service ticketing system (Jira and Confluence experience preferred)
Excellent written and verbal skills; excellent phone manner
Preferred Skills
Knowledge of virtual desktops and AWS workspaces is a plus.
CompTIA A+ certification
Experience with Linux is a plus
MSP experience preferred
Familiarity with iOS or Android
Familiarity with Zoom
IT Support Engineer IV
Support associate job in Waltham, MA
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.
What You'll do:
Provide comprehensive technical support by applying substantial knowledge and experience to resolve a wide range of moderately complex issues. This role involves adapting solutions to various situations, conducting fact-finding to understand problems, and taking responsibility for service quality and timeliness. The position includes mentoring junior staff and contributing to process improvements within the support team.
Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
Perform advanced troubleshooting for desktop, hardware, and web application issues.
Conduct comprehensive remote support sessions for multi-system technical problems.
Develop and deliver client training on system usage and best practices.
Contribute to knowledge base articles and process documentation improvements.
Proactively identify system issues and coordinate appropriate response measures.
Collaborate with other departments on technical projects and initiatives.
Coverage for support roles during peak periods.
Comply with all applicable Company policies and procedures.
Regular and consistent attendance, including in-person attendance where required.
Other work as assigned by your manager or leadership.
The information in this job description represents a summary of the role and is not intended to be a comprehensive list of job duties. Responsibilities and duties of the position may change without notice at the Company's discretion.
What you bring:
Bachelor's degree in IT field or equivalent experience preferred
Minimum 2-5 years of progressive technical support experience
Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
Proficiency in multiple remote support platforms and monitoring tools
Demonstrated ability to train users and create educational materials
Understanding of ITIL principles and service management practices
Excellent problem-solving skills with ability to analyze complex technical issues
Strong interpersonal skills for client relationship management
Relevant technical certifications preferred
Working Conditions (Physical Requirements):
Normal office environment. Some travel may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.: $51,100 USD - $80,300 USD
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Physician Support Associate | M-F 8a-4:30p
Support associate job in Putnam, CT
Radiology Partners is seeking a Physician Support Associate I (PSA-I) coordinates physician workflows for all Jefferson outpatient sites, supporting all Partner-Hospital physician workflows and performs various administrative tasks related to the efficiency of image reading. Organizes workflows to maximize Radiologist productivity and efficiency.
WHO WE ARE AND WHAT WE DO
Jefferson Radiology is a Radiology Partners practice, which is the largest and fastest growing on-site radiology practice in the US. We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients. With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners. We serve our clients with an operational focus, and, above all, a commitment to quality patient care. Our mission is To Transform Radiology.
WHY RADIOLOGY PARTNERS
* Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
* Compensation Reviews, Career Growth Opportunities
* Generous PTO Plans and Paid Holidays
* Proudly Certified as a Great Place to Work for Five Consecutive Years
POSITION DUTIES AND RESPONSIBILITIES
* Within a team environment, monitors work lists for exams performed in the Jefferson Radiology enterprise. Assigns STAT and subspecialty exams to appropriate Radiologist for timely reading. Monitors exams in order to assign coverage during lunch breaks for the Radiologist. Anticipates and ensures that when STAT exams are performed in the various Partner-Hospital departments the Radiologist reads the exam in a timely manner. Coordinates and works with all other PSA's to assign subspecialty reads.
* Reviews Radiologists' daily work schedule at the beginning of the work day. Communicates and coordinates fluoroscopic exams, injection procedures, STATS and any meeting and conference calls so that it does not interfere with or disrupt the day. Proactively monitors the radiology exams scheduled and pending scheduling while working with the physician scheduling team to ensure appropriate enterprise-wide physician coverage. Works with the hospital scheduling team to schedule pending exams when appropriate physician coverage is already scheduled if appropriate. Consistently updates the Outlook calendar to reflect the current physician coverage and to ensure that there will be appropriate physician skill set on site to perform those procedures.
* Ensures the quality assurance (QA) of all exams, including making available the information necessary for the radiologist to interpret the current study. Solicits necessary additional clinical information if needed from clinical staff. Ensures that all patient work sheets, requisitions, and prior exams/studies and reports are loaded into the information system and available, along with the proper clinical information for the Radiologist; locates any missing paperwork.
* Triages and coordinates phone calls for the Radiologists. Ensures efficiency and timeliness when responding to outside inquiries. Handles incoming requests/issues in a way that avoids and minimizes interruptions to the Radiologists' workflow. Batch communicates non-urgent tasks and messages for the Radiologist to reduce interruptions during the shift. Places and receives phone calls to referring physicians and staff as necessary.
* Maintains knowledge on multiple software applications and provides basic technical assistance to the Radiologists as needed.
* Manages the "Out of Service Level Agreement" (SLA) and the "Unread" report.
* Schedules and prepares consult reads, and second reads as appropriate.
* Participates as a member of the Jefferson Radiology Team. Consistently demonstrates and promotes Jefferson Radiology Values. Acts as an ambassador of Jefferson Radiology to hospital staff, management, physicians and patients.
* Ensures a professional attitude and appearance at all times. Consistently demonstrates flexibility and good judgment. Consults with co-workers and supervisor as necessary.
* Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, and licensing and accreditation guidelines. Reviews policy and procedure manuals on an annual basis.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
* High School diploma or equivalent and 1+ years of medical office experience, preferably in radiology, required.
* Previous experience working directly with physician schedules or facilitating physician flow, preferred.
* Other combinations of education and experience will be considered.
* Must demonstrate knowledge of medical terminology and radiology specialties.
* Must demonstrate ability to handle multiple demands in a calm and efficient manner and to communicate clearly and tactfully.
* Must demonstrate a strong customer service orientation and a pleasant, professional manner.
* Must demonstrate excellent organization skills and attention to detail, as well as strong computer skills, including Excel.
COMPENSATION:
The hourly range for this position is $18.00-$21.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
Based on current government regulations, COVID-19 vaccine and Booster may be mandated, offering medical or religious exemptions upon request. All applicable COVID-19 mandates will be identified and discussed during the interview process.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email ********************** to notify our team.
Transaction & Buyer Support Specialist
Support associate job in Smithfield, RI
Do you thrive in a high-energy real estate environment? Are you the go-to person who keeps everything running smoothly behind the scenes? Were looking for a driven, detail-oriented Transaction Support Coordinator to help our buyers get into homes faster, while maximizing closings, follow-ups, and unmatched client service.
Join a top-performing real estate team and become the operational partner to one of our highest-producing agents!
Compensation:
$75,000 - $100,000 yearly
Responsibilities:
What Youll Do:
Match buyers with homes both listed and off-market
Call all buyers weekly or based on their timeline
Monitor activity triggers: signed contracts, missed offers, terminations, payment declines, etc.
Ensure showings happen within 72 hours for qualified buyers
Deliver weekly missed opportunity recaps and critical mass stats
Confirm buyer paperwork is submitted, accurate, and signed in Dotloop
Celebrate client milestones (pending, closing) and send post-closing gifts
Help clients move quickly set up meetings, review criteria, and verify follow-up systems
Prep agent performance reports and support with PPF meetings
Handle transaction tasks including:
Fire certificates
Appraisals
Inspections
Walkthroughs
Closings
Water readings
Qualifications:
Youre a Great Fit If You:
Love staying organized and juggling multiple tasks like a pro
Feel confident talking to clients and building rapport over the phone
Know your way around MLS, Dotloop, CRMs, and Google Workspace
Thrive in a high-performance environment and want to be rewarded for results
Are passionate about helping buyers achieve their dream of homeownership
Apply Today!
Join a real estate team that values your impact, rewards your results, and gives you the tools to thrive.
About Company
Why we do it: We see that the real estate industry is broken. We believe in thinking and operating differently from the industry. Everything we do, we believe in challenging the status quo.
Mission Statement: To build quality lives.
Our mission to our team: To build quality lives by empowering, equipping, and encouraging one another.
Our mission to clients: To provide quality experiences to improve their lives.
Our mission to our vendors: To provide quality relationships for a quality experience.
Our mission to the community: To provide quality lives by giving back.
#WHRE2
Compensation details: 75000-100000 Yearly Salary
PI37083e44efd0-31181-37557157
Support and Stabilization Services - Youth Support Specialist
Support associate job in Worcester, MA
Salary USD $25.00/Hr. Description and Responsibilities
Open Sky's Support & Stabilization Services provide an array of services to support youth up to the age of 22 years and families that may be experiencing emotional and/or behavioral challenges. Services provided include groups, therapeutic services to help children remain in their home, preparation support for children reunifying with family, permanency support, skill building, increasing social connections, and providing families with community resources to meet basic needs. The goal of the program is to provide families with access to services that are tailored to their individualized strengths and needs which gives youth the greatest chance for safety, permanency, and well-being.
The Youth Support Specialist will be responsible for helping individuals develop the skills needed for self-management, including crisis and prevention planning, social skill enhancement, daily living skill education, stress management, education about mental illness and symptoms and self-reinforcement and contingency management while monitoring their progress toward achieving identified goals.
Other Key Responsibilities:
Assist individuals in identifying individual strengths and interests.
Maintain files, documentation and meet deadlines for S&S Services and Rehab Option and all other licensing guidelines
Transport individuals in a safe manner in matters related to service delivery
Assist in providing continuity of service delivery to youth as needed
Qualifications
Bachelor's degree in social services or related field required or five years of experience working with youth and families required.
Valid driver's license, acceptable driving history and reliable transportation, required.
Bilingual candidates and those with lived experience highly preferred.
Reliability, willingness to learn, and being open to new opportunities.
About Us
At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.
Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.
At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.
As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.
Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!
Benefits of Working for Open Sky Include:
Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
Medical, Dental and Vision Insurance with Prescription Plan
403b Retirement Plan with Employer Match
Life Insurance (100% Employer-Paid)
Eligible employer for the Public Student Loan Forgiveness Program
And more!
Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.
Auto-ApplyRemarketing Support Associate
Support associate job in Needham, MA
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Remarketing Support Associate
Your Location: Remote/Anywhere within the US
Your Schedule: Monday - Friday 8:00 am - 4:30 pm EST
You Report To: Remarketing Team Lead
Your Compensation: $19.11 per hour plus a bonus!
Learn more about our awesome Loss Mitigation Department
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!
What you will do:
Your duties include, but are not limited to:
Review reports and photos of vehicles to assess damage and overall condition
Input and track Sales information in Leapfrog
Update and maintain auction statuses in AutoIMS
Input receipt of post-sale checks
Audit and send required documents for Gap/Warranty Cancellations
Maintain post-sale document uploads
Verify insurance coverage on recovered vehicles
Assist with title tracking in the Allstate portal and Remarketing dashboard
Assist Remarketing team with any other duties
What you bring:
Demonstrated historical career stability
High School diploma or GED equivalent required
1+ years of Remarketing or Loss Mitigation experience preferred
Previous experience in the automotive, lending, auto insurance, car dealership, mechanical, auction industries preferred
Passion to establish a career with FHF, we grow our teams
Excellent communication skills/must be a team player keeping all lines of communication open
Ability to multitask, self-reliant
Proficient knowledge of Excel and Outlook
Strong attention to detail
A “can do” attitude
FHF Benefits…
Great Perks - We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
Auto-ApplyShop Support
Support associate job in Avon, MA
Pay Range:
$16.00-$21.00/Hour
Why Work at Finch Turf:
Family-owned and family run
Friendly and supportive environment
Hardworking, awesome team
Great benefits and compensation
Qualities for Success:
Takes pride in their work
Self-motivated and willing to learn
Adaptable to changing priorities
Good work ethic & positive attitude
Good communication skills
High level of integrity
Job Responsibilities:
Mechanically inclined
Load and unload trucks
Move equipment
Assist management and co-workers
Maintain a safe and clean work environment
Assist with inventory
Other duties as assigned by Service Manager.
Physical Demands:
Ability to lift items weighing up to 50 lbs.
Ability to work in varying shop temperatures and shop noise.
Ability to stand and walk for long periods of time on concrete.
Ability to bend, stoop, reach, and grip.
Miscellaneous:
Must comply with all aspects of Finch Turf's Drug Free Workplace Policy.
All job offers are contingent upon a background check and drug test.
Must have a valid driver's license.
Compensation details: 16-21
PIde45070642aa-31181-30606200
Customer Service Support Specialist
Support associate job in Natick, MA
Full-time Description
New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of
your
customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break.
Our Core Values
Care Like Family - go above and beyond for your team
Show Pride - quality service with a smile
Accountability - own your performance
Drive Change - commitment to constant improvement
Safety Always
Dazzle - provide superior customer experiences
Your Responsibilities and Duties
· Field in person and phone inquiries by customers at the Natick carwash.
· Provide information about our products and services to customers
· Troubleshoot and resolve product issues and concerns
· Document and update customer records based on interactions in our database
· Develop and maintain a knowledge base of the evolving products and services
· Site upkeep - maintain clean customer lounge and satisfaction cart
· Other administrative and support duties to support the site as required
Requirements
Your Qualifications and Skills
· Ability to build rapport with clients
· Ability to prioritize and multitask
· Positive and professional demeanor
· Excellent written and verbal communication skills
Benefits
· Competitive Hourly Rate: $20 an hour starting
· Medical: we cover 50% of medical and dental insurance premiums
· Vacation: You will receive paid vacation, sick, and holiday pay
· Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles
· Retirement: 401K plan with a 3% employer match
· Scholarships - Tuition reimbursement and educational scholarships available
Salary Description $20+ per hour