Post job

Support associate jobs in Salt Lake City, UT - 399 jobs

All
Support Associate
Support Specialist
Support Representative
Service Support Specialist
Application Support Analyst
Customer Support Associate
Systems Support Specialist
Client Support Specialist
Customer Support Technician
Technical Specialist
  • Services Support Rep 2

    Indotronix International Corporation 4.2company rating

    Support associate job in Salt Lake City, UT

    Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs). Key Responsibilities: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years' experience in area of responsibility.
    $29k-36k yearly est. 7d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • BUSINESS SUPPORT REP

    Day Wireless Systems 4.2company rating

    Support associate job in Orem, UT

    The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.
    $29k-34k yearly est. 5d ago
  • Application Support Analyst

    Teksystems 4.4company rating

    Support associate job in Murray, UT

    As a Application Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. In this role, you will make an impact by: * Enhancing Customer Experience: Providing technical support of our clients healthcare application to ensure the seamless operation of software and interfaces, reducing system downtime, and improving client satisfaction. * Resolving Technical Issues: Assisting customers with troubleshooting software applications, interfaces, and system configurations. * Optimizing System Performance: Conducting system health checks and identifying opportunities to enhance efficiency. * Ensuring Effective Escalation: Managing escalations and collaborating with resources and development teams to resolve complex technical issues. * Supporting Team Collaboration: Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes. * Driving Process Improvements: Identifying opportunities to enhance workflows and improve support efficiency. Primary Responsibilities (including but not limited to): * Field client issues from various sources, including inbound phone calls, emails, and ticketing systems. * Provide technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases. * Support terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions. * Troubleshoot software issues and escalate complex problems to team members when necessary. * Participate in customer support calls to guide clients through troubleshooting steps and system configurations. * Assist in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities. * Serve as a liaison between customers and internal teams to ensure clear communication of technical issues. * Support process improvements by documenting troubleshooting steps, solutions, and best practices. * Participate in after-hours on-call support to assist with critical client issues. *Top Skill needed* *Application Software support experience. * *Job Type & Location* This is a Contract position based out of Murray, UT. *Pay and Benefits*The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Murray,UT. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $28-33 hourly 2d ago
  • Technical Setup Specialist

    Kenect 3.8company rating

    Support associate job in Pleasant Grove, UT

    About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role As a Technical Setup Specialist, you'll be the expert guiding customers as they get started with Kenect. This role focuses on managing the technical configuration of accounts, integration connections, and product features to ensure a seamless experience for both new and existing users. This role includes walking customers through key configuration steps and resolving technical issues that may arise during onboarding. You'll also take ownership of escalated setup tasks, coordinate internally and externally to continue momentum, and make sure customers are fully activated and positioned for long-term success. What you will be doing Virtually conduct account setup meetings with stakeholders Guide customers through compliance with 10DLC text messaging requirements Manage potential issues and proactively recommend solutions Monitor customer progress and address setup challenges quickly Provide fast, clear, and professional responses to customer inquiries with proactive communication Collaborate with team members and cross-functional departments on high-priority, time-sensitive matters Accurately document activities to maintain visibility and alignment across teams Skills & qualifications Minimum of 1 year of experience in customer onboarding, customer service, technical setup, or customer support, preferably in a SaaS environment Ability to simultaneously manage multiple projects and communication channels Strong organizational skills with sharp attention to detail and follow-through on task completion Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences Familiarity with cloud-based platforms and tools (e.g., Salesforce, Jira) Ability to identify, troubleshoot, and resolve technical issues Proactive, resourceful problem-solver who can handle escalations with confidence Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
    $51k-83k yearly est. Auto-Apply 60d+ ago
  • WS - Customer Support Associate

    Dillon Toyota Lift

    Support associate job in Salt Lake City, UT

    Customer Support Associate - Warehouse Solutions Full-Time Dillon Toyota Lift is hiring a Customer Support Associate to support customers, warehouse operations, and order deliveries. This role is ideal for someone who enjoys staying busy, helping customers, and working in a hands-on environment. You'll split time between customer service, pulling orders, deliveries, and supporting the sales team. What You'll Do Answer inbound customer calls and assist with orders Pull and prepare orders in the warehouse Deliver orders using a company vehicle Assist walk-in customers with will-call pickups Support sales and warehouse team members as needed What We're Looking For Clean driving record (required) Able to lift up to 50 lbs regularly Strong customer service and communication skills Reliable, punctual, and team-oriented Comfortable working in warehouse and office settings Experience That Helps Customer service or warehouse experience Local delivery or route driving Sales or administrative support Forklift experience or willingness to be trained What We Offer Competitive pay Company-paid medical insurance (employee) Dental & vision insurance 401(k) retirement plan Company-paid life insurance Paid time off Career growth opportunities Supportive, family-oriented company Apply to join an industry leader that values its people. Dillon Toyota Lift | Equal Opportunity Employer
    $25k-34k yearly est. 8d ago
  • National Support Specialist, Multivendor Services - Siemens

    Philips 4.7company rating

    Support associate job in Salt Lake City, UT

    Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: * Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. * Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. * Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. * Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. * Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: * You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax * Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. * You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. * Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
    $45k-68k yearly est. Auto-Apply 5d ago
  • National Support Specialist, Multivendor Services - Siemens

    Philips Healthcare 4.7company rating

    Support associate job in Salt Lake City, UT

    Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence. Your role: Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology. Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars. Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions. Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance. Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution. You're the right fit if: You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills. You have at least a high school diploma. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour. The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour. The pay range for this position in Washington is $43.16 to $69.06 per hour. The pay range for this position in California is $46.04 to $73.66 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
    $40k-56k yearly est. Auto-Apply 6d ago
  • Peer Support Specialist at Receiving Center - Full Time (Varied Shift)

    Wasatch Behavioral Health 3.5company rating

    Support associate job in Provo, UT

    Job Description Join our team at Wasatch Behavioral Health as a Full-Time Peer Support Specialist at our Receiving Center in Provo, Utah, earning a competitive wage of $16.49-$21.95/hour. In this onsite role, you'll make a real difference by supporting individuals in crisis, using your empathy, lived experience, and problem-solving skills to guide them through challenging moments. You'll be part of a team that values compassion, collaboration, and growth-both personally and professionally. With strong benefits and a positive, innovative work culture, this is an awesome opportunity to build your career while helping others find hope and stability. Schedule: Varied Days, Varied Hours Compensation: $16.49-$21.95 DOE and Certifications Benefits Utah Retirement Systems (Pension & 401(k) options) Public Employees Health Plan (PEHP) Medical & Dental Insurance Vision Benefits Plan Employer-Provided Health Savings Account (HSA) Contributions Flexible Spending Account (FSA) Options Company-Paid Life Insurance Company-Paid Short- & Long-Term Disability Insurance Paid Annual Holidays Generous Paid Time Off (PTO) Scheduled Annual Pay Increases About Us: Wasatch Behavioral Health Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive. What You'll Do as a Peer Support Specialist Build and maintain therapeutic relationships with clients Support a recovery-oriented program culture Engage with clients individually and in group settings Model healthy coping strategies and personal recovery Observe, document, and report client progress Utilize de-escalation techniques when appropriate Provide both direct and indirect support to promote ongoing recovery Qualifications Applicants must meet ONE of the following options: Option 1: High school diploma or GED One year of post-high school education in social work, psychology, or a related field One year of general work experience or Equivalent mix of related education and experience Option 2: High school diploma or GED Self-identified lived experience as: An individual in recovery from a mental health and/or substance use disorder or A parent of a child with a behavioral health disorder or An adult with an ongoing supportive relationship with someone experiencing a behavioral health disorder Additional Qualifications: Completion of Peer Support Training through Utah DSAMH (preferred, not required) Ability to problem-solve and maintain a client-centered approach Spanish speakers may qualify for increased wages after testing Apply Today Ready to make a real impact? Submit your application today and take the next step toward a career that truly changes lives. We're excited to meet you and cheer you on as you grow with our team! Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification. Job Posted by ApplicantPro
    $16.5-22 hourly 13d ago
  • Client Support Specialist

    DHL (Deutsche Post

    Support associate job in Salt Lake City, UT

    DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Responsible for checking inbounds/outbounds in and out; assisting other leads as needed. Scheduling inbounds and outbounds and interfacing with the customer, carriers and site leadership. Assisting in training new associates, backfilling other leads as needed. Responsible for ensuring order and inventory accuracy.Customer communication, Data entry into the DSC WMS system, truck check-in, receipt verification, acting as a subject matter expert(SME) and other duties as assigned by management. Must comply with all OSHA and MSDS standards. Maintain the facility's equipment and materials in a neat, clean orderly fashion. Position: First (1st) Shift Client Support Specialist Shift: Monday - Friday, 7:30 am - 4:00 pm Pay: $21.00 per hour In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Customer Service experience preferred Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes: * Affordable medical, dental, and vision coverage available beginning on your 30thday * PTO program for all associates, including paid holidays and vacation * 401(k) with generous company match * Tuition reimbursement program * Excellent training and career advancement opportunities Grow your skills. Shape your world. xx","title
    $21 hourly 17d ago
  • Store Support Associate

    Dania Furniture

    Support associate job in Ogden, UT

    Scandinavian Designs - Dania Furniture is looking for a Store Support Associate! Location: 4042 Riverdale Rd, Ogden Job Type: Full-time (40 hours/week) Position: Non-Exempt/Hourly Compensation: $18 / hr! Paid bi-weekly! What You Will Do Load and unload merchandise from trucks, assemble merchandise correctly and handle with care to prevent damage. Greet our clients and answer our phones in a prompt, professional and polite manner as part of our team. Support showroom changes, tagging merchandise and helping maintain displays and a clean and orderly showroom and backroom. Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and handling order-entry for the sales team and setting up delivery dates for customers. Consistently observes safe lifting methods. Provide friendly and efficient service during merchandise pickups and safely load merchandise into the customer's cars. Maintain high standards of cleanliness and maintenance within the working environment and with all equipment and tools. Follows all company safety and accident procedures while on company premises or operating company vehicles or equipment. Exemplify a team approach and be open and honest in communication and help others when they need assistance. This position is scheduled for Wednesday - Sunday Who You Are Excellent customer service, communication and organizational skills. Basic math, computer and POS skills with a high degree of accuracy. Able to lift 45 lbs., unassisted, moving furniture in showroom and warehouse. Able to successfully complete our pre-employment background, physical and drug screening Operating forklift & pallet jack and other power and/or hand tools. A wholehearted customer service approach with a professional and welcoming presentation. Education: High School diploma or equivalent GED, 1-3 years' work experience in a related field, retail a plus. SCANDINAVIAN DESIGNS - DANIA FUNITURE OFFERS Benefits for Full-time Associates* including: Health benefits with opt in Dental and Vision and Health Savings account (HSA) 401K Work life balance Paid Time Off (PTO) Regular schedule Generous merchandise discounts Pet Insurance Tuition Assistance *Benefits eligibility depends on scheduled hours. ************************ This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Who We Are A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits. In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process. We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
    $18 hourly 60d+ ago
  • System Options Specialist II - Partner API Boarding Support

    Global Payment Holding Company

    Support associate job in Lindon, UT

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Maintains and validates high-risk monetary and performance related option changes that support the functions of the TS2 System and the partner/client business needs. Understands business needs, objectives and expectations pertaining to system option changes. Performs an internal audit of changes made to the system to ensure accuracy and process integrity. What Part Will You Play? Continues to develop a detailed understanding of the various option screens, such as but not limited to Collections, Partner/Client Validation, Customer Service, Correspondence, etc., within the proprietary consumer and commercial system (TS2) and the credit card industry through on-going training. Understands and adheres to department practices, procedures, and methodologies. Continues to build a knowledge base of the supported modules and an understanding of the potential impacts of the requested partner/client changes to mitigate any negative impacts to the partner/client cardholders. Implements partner/client requested changes manually or with a myriad script. Collaborates with the Partner/Client Services Analyst to build a detailed understanding of the partner/client business objectives and validate that the requested option change(s) will meet the partner/client needs. Begins to analyze and evaluate partner/client initiated changes. Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines. Maintains a working knowledge as it relates to option templates and myriad scripts. Maintains knowledge of the company's disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role. Understands the Web Option Maintenance System and assists in researching issues reported by the partner/client. Qualifications: 1-3 years of experience in payments, fintech, merchant services, or related fields. Strong understanding of payment processing technologies and merchant onboarding. Excellent communication and interpersonal skills. Proven ability to work under pressure and manage competing priorities. Detail-oriented with strong problem-solving skills. Experience with CRM systems, ticketing tools, and collaboration platforms. Ability to articulate directions to various audiences, especially in challenging situations. Associate's degree preferred; equivalent professional experience will also be considered Preferred Skills: Meticulous detail oriented and organized Motivated self-starter Familiarity with APIs, payment gateways, and POS integrations. Experience supporting in a B2B environment. Translation of technical concepts into business value. Handling of sensitive customer issues confidentially, while maintaining the professional Customer Support image desired by Global Payments. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.
    $45k-69k yearly est. Auto-Apply 11d ago
  • Concierge Healthcare Support Associate

    Serenity Mental Health Centers 3.7company rating

    Support associate job in Layton, UT

    Start Your Career in Healthcare at Serenity Mental Health Centers If you're great with people and ready to build a meaningful career, Serenity Mental Health Centers offers the perfect place to begin. We're looking for individuals with strong customer service backgrounds who want to step into healthcare and make a real difference in the lives of others. At Serenity, your ability to create positive experiences, communicate clearly, and show empathy becomes the foundation for excellent patient care. No healthcare experience is required - just a genuine desire to help and grow. Positions available: What you can do to help patients in our clinics: Receptionist - Greeting every patient when they walk in and giving them a personalized experience. Gather and keep all information up to date. Intake Coordinator - Completing assessments with patients before their appointments and supporting them towards their healing journey. Treatment Technician - Performing TMS treatment while engaging patients in positivity work, goal setting, life skills. Employee Leadership - Supporting clinic management, covering clinic roles, and meet with patients to help them move forward with their treatment plans. What You'll Gain This role is designed to help you build a long-term future in healthcare, offering: Full, hands-on training - no prior medical experience needed Experience working in a professional clinical setting Skills and knowledge to grow into advanced patient care or leadership roles A supportive team environment Who Thrives Here You're likely a great fit if you: Have strong customer service, retail, hospitality, and overall people skills. Enjoy helping people and creating positive interactions Are organized, dependable, hardworking, and eager to learn new skills Want to begin a career path in the healthcare industry Build Your Future With Us If you're ready to turn your people experience into a fulfilling healthcare career, we'd love to welcome you to Serenity Mental Health Centers. Apply today and start your journey in patient care. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.
    $24k-28k yearly est. Auto-Apply 6d ago
  • Billing Coordinator Support Specialist

    Sacred Circle

    Support associate job in Salt Lake City, UT

    Job DescriptionAs a heath division of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare. Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place! Sacred Circle Healthcare is seeking a full-time Medical Administrative Assistant & Interpreter Job Summary General Summary of Duties: Under the direction of the Billing Manager, the Billing Coordinator Support Specialist performs various duties to support the daily billing functions for physician services. Reports To: Revenue Integrity Director Department: Revenue Integrity/Billing Business Unit: Sacred Circle Operations Patient Care: No Worker Status: Full-Time, Hourly Benefits Eligible: Yes Hours Per Week: 40 Work Schedule: To Be Determined with the availability of 8:00 am - 6:00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements. Schedule Type: 8 Hour shifts. Job Family: TBD Location: Salt Lake Main Clinic Supervisory Responsibilities: None Major Responsibilities/Tasks: Assists in preparing, reviewing, and submitting accurate claims to insurance carriers, government payers, and third-party administrators. Identifies and corrects billing errors or missing information, as required. Works with insurance companies to resolve billing and insurance issues. Helps resolve claim errors/denials to ensure they are billed within timely manner. Works with patients and internal departments to resolve billing and insurance issues. Works with patients on outstanding balances, offering payment plan options when applicable. Acts as liaison between billing and tribal medical reimbursements, following up with tribal patients when missing CIB documentation. Assists in preparing billing reports for management review. Ensures the accuracy for demographic data input from Patient Services Representatives at intake. Monitors outstanding claims and follows up with payers for unpaid or denied claims. Assists with month-end and year-end closing processes. Follows HIPAA guidelines for protecting patient health information. Adheres to organizational policies and regulatory billing requirements. Maintains accurate, secure, and organized billing records. Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures. Practices and adheres to the Code of Conduct and Mission and Values Statements. Other Duties as Assigned. Minimum Requirements: EDUCATION: High School diploma or GED equivalent. EXPERIENCE: Minimum of 1-2 years' experience in medical billing, claims processing, or a related healthcare administrative role. experience. CERTIFICATION/ LICENSE: Other: Preferred Requirements: EXPERIENCE: Working with eCW (eClinicalWorks) Experience with insurance verification, payment posting, and accounts receivable follow-up. Other: Experience working with the Native American community. Experience working in a healthcare setting. KNOWLEDGE, SKILLS, & ABILITIES: Thorough knowledge of entire billing process, demonstrated computer skills, human relations and effective communication skills are also required Knowledge and understanding of ethical conduct. Basic computer and keyboard skills are required. Multitasking skills and time management skills. Strong organizational skills and attention to detail. Strong communication skills, including writing, speaking and active listening. Strong problem-solving skills. Great customer service skills, including interpersonal conversation, patience, and empathy. Ability to read and interpret statements. Ability to work independently in a fast-paced environment. Ability to understand industry-specific policies, such as HIPPA regulations for health care. Ability to keep information confidential. Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference to qualified American Indian/Alaskan Native Applicants
    $29k-43k yearly est. 4d ago
  • Peer Support Specialist - Part Time | ACT

    Valley Behavioral Health

    Support associate job in Salt Lake City, UT

    Program: ACT Pay: Range starts at $18.00/hour (pay is calculated based on years of certified experience) Schedule: Part Time - 20hours/wk Monday and Thursday - 9am-5pm, Wednesday 12pm-5pm Benefits Highlights On-Demand Pay allows access to a portion of earned wages before the usual payday We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs. Our discounts and perks program provides more than $4500 in savings on everything from pizza to the zoo to movie tickets and oil changes! 401(k) retirement program allows for both pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary. Employee Assistance Programs for mental health needs Why Valley? Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success. Job Summary & Deliverables A Certified Peer Support Specialist is an individual who uses their lived experience in recovery from mental illness and/or substance use disorder, in addition to skills learned in formal training, to deliver services promoting recovery and resiliency. Certified peer specialists offer support and empower callers to resolve problems by fostering a sense of hope, dignity, and self-respect. Essential Functions Assists with maintaining a safe and hazard-free environment by observing and documenting client behavior, reporting unsafe conditions and applying appropriate emotional and physical support Assists with providing a therapeutic milieu for clients by encouraging clients to participate in recreational activities and group therapies Assists with supportive therapy for select clients by leading activity and conversation groups Assists in the development of client behavioral expectations Assists with the unit's training and quality assurance programs Functions as a member of the interdisciplinary treatment team Assists with initiating and contributing to client treatment planning, teaching and discharge planning. Requirements Education High School diploma or equivalent Experience Certified Peer Support Specialist certification through DHHS required prior to starting see Preferred Qualifications Licenses/Certifications Certified Peer Support Specialist certification CPR certification Valley de-escalation certification Preferred Qualifications Former client of Valley Behavioral Health Salary Description $18.00-$22.50
    $18 hourly 12d ago
  • Outbound Support Specialist

    Forward Health LLC 4.0company rating

    Support associate job in Draper, UT

    Why Join Forward Health? Forward Health is a rapidly expanding company in the healthcare industry (sleep medicine) dedicated to empowering individuals to prioritize their health and well-being. At Forward Health, we're not just revolutionizing healthcare - we're also committed to making the journey enjoyable. Expect competitive compensation, opportunities for career advancement, and a forward-thinking healthcare team excited to welcome a new Clinical Support Specialist. Job Description: We seek a motivated and compassionate Clinical Support Specialist to join our team. In this role, you will play a crucial part in assisting patients with sleep apnea by coordinating the setup of their supplies and facilitating appointments with our medical professionals. If you're ready to help patients improve their sleep journey and eager to learn and grow, we want to hear from you. Let's make it happen! A Day in the Life of a Clinical Support Specialist: Patient Outreach: Contact patients to arrange the delivery of sleep apnea supplies, ensuring they understand usage and maintenance instructions. Appointment Scheduling: Coordinate with doctors and patients to schedule appointments, optimize physician calendars, and ensure efficient use of clinic resources. Documentation and Follow-Up: Maintain accurate records of patient interactions, supply deliveries, and appointment details. Follow up with patients to address any concerns and ensure continuity of care. Educational Support: Provide basic education on sleep apnea, treatment options, and the importance of adherence to prescribed therapies. Collaboration: Work closely with medical providers, insurance companies, and suppliers to streamline processes and resolve any logistical issues promptly. Requirements: Previous experience in customer service, outbound calling, or a related field is preferred Excellent communication skills, both verbal and written Strong organizational abilities with attention to detail Empathetic approach to customer care Adaptable to change - in a startup environment, things change a lot! Proficiency in using Salesforce CRM and other related systems is preferred What we are looking for: Adaptable, Assertive, Professional, Hungry to Learn/Grow, Ownership Mentality... is this you? If so, apply now! Benefits: Competitive hourly wage and bonus opportunity commensurate with experience Comprehensive healthcare benefits package Flexible time off with advance notice Opportunities for professional development and career advancement within our growing organization A fun, supportive, and inclusive work environment dedicated to making a meaningful impact in healthcare Pay: $18 -$20 hourly + Bonus opportunity Expected hours: 40 hours per week - Full-Time How to Apply: We encourage you to apply if you are passionate about helping patients manage their sleep apnea and thrive in a collaborative team environment. Join us in making a difference in the lives of our patients every day. We look forward to welcoming you to our dedicated team!
    $18-20 hourly 4d ago
  • Customer Support Technician

    Flex Dental

    Support associate job in Provo, UT

    Product specialist for our applications for dental offices. (Tier 1) Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: Omni-Channel Support (Chat, Phone, and Email) Internal collaboration with support, training, and billing departments External collaboration with client's IT services/third parties Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.) Individual and Team-Based Problem Solving Working with Tier 2/Escalation Support Representative Connecting to clients via remote software Required Experience: Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators. Ability to multi-task efficiently (providing multi-channel support simultaneously) Critical thinking/Troubleshooting Self Manage Workload (Prioritization, Time Management) Ability to be self-directed, prioritize tasks, and organize overall workload. Ability to work effectively in a fast-paced environment Provide accurate and quick support Preferred Experience: Technical Support Background (2 years of customer service experience preferred) Understanding of Windows Operating System(s) Previous High Pace Work Experience Experience with Multi-Channel Support
    $26k-37k yearly est. 60d+ ago
  • After Hours Phone Support Specialist (WFH Flexible)

    Home Helpers Home Care

    Support associate job in South Salt Lake, UT

    Home Helpers Home Care Home Helpers Home Care is seeking a reliable and compassionate After-Hours Phone Support Specialist to join our team immediately! If you thrive under pressure, enjoy helping others, and want to make a meaningful impact, this may be the perfect opportunity for you. Position Overview This role provides after-hours coverage for phone calls, urgent situations, and caregiver/client support. You'll serve as the first point of contact during evenings and weekends, ensuring our clients receive the care and attention they need 24/7. This position can be fast-paced during peak hours, requiring strong multitasking and problem-solving skills. Schedule: 4 Week Training Schedule: Week 1 and 2: Monday - Friday: 12:00PM - 5:00PM Week 3 and 4: Wednesday and Thursday 5:00PM - 10:00PM Saturday 7:00AM - 3:00PM Sunday 2:00PM - 10:00PM Production Schedule: 2 - 3 Weekdays: 5:00 PM - 10:00 PM Weekends: 7:00 AM - 3:00 PM or 2:00 PM - 10:00 PM (assigned based on company needs) This role has the potential to transition to work-from-home after successful completion of in-office training. Training also includes client care instruction to help you better understand caregiving tasks and effectively support those you'll be assisting over the phone. Why You'll Love Working With Us Make a meaningful difference during critical hours Paid training, including client care insights Potential to work from home after training Competitive pay Free virtual health insurance after 90 days Career growth and advancement opportunities Dental insurance and retirement benefits Direct deposit with same-day pay available Appreciation and recognition from a supportive team Key Responsibilities Answer incoming after-hours calls from clients and caregivers Triage urgent requests and handle emergencies calmly and efficiently Document all interactions accurately following company protocols Assist with shift changes, cancellations, and scheduling issues Notify on-call management when needed Provide compassionate support and solutions over the phone Represent Home Helpers with professionalism, empathy, and reliability What Helps You Succeed in This Role Strong communication and problem-solving skills Ability to remain calm during emergencies or fast-paced periods Excellent time management and organizational abilities Ability to work independently with minimal supervision Customer service, healthcare, or caregiving experience is a plus Quiet, professional home workspace (for when remote work begins) Reliable phone and internet service Requirements Must be at least 18 years old Reliable internet and phone service Ability to pass a 40-year background check and drug screening (APS and CPS reviewed) Dependable attendance and professionalism If you're a calm, compassionate communicator who thrives in dynamic environments and wants to support clients and caregivers after hours, we'd love to hear from you. Apply today to join Home Helpers Home Care and help provide peace of mind-day or night. Work schedule Monday to Friday Weekend availability On call Night shift Other Benefits Health insurance Dental insurance Vision insurance 401(k) 401(k) matching Referral program Paid training Other
    $29k-43k yearly est. 44d ago
  • Partner Support Specialist

    401Go

    Support associate job in Sandy, UT

    Job DescriptionRole: Partner Support Specialist Reports To: Director, Partner SupportJob Type: Full-time Location: United States - Pacific Time Zone The Partner Support Specialist plays a critical role in supporting and strengthening relationships with 401GO's partners, including financial advisors, payroll providers, TPAs, and other strategic collaborators. This role serves as a primary point of contact for partner inquiries, onboarding, troubleshooting, and ongoing support.The ideal candidate brings strong communication skills, problem-solving abilities, and a customer-first mindset. This is a great opportunity for someone who wants to build a career in fintech, retirement services, or partner/client success. What You'll Be Doing: Partner Relationship Support Serve as the first point of contact for partner questions, issues, and escalations. Provide timely and professional guidance to advisors, payroll partners, and integration partners. Assist with onboarding new partners, including platform walk-throughs, account configuration, and education. Technical & Platform Support Troubleshoot partner-related platform issues and coordinate resolutions with internal teams. Assist partners with plan setup, payroll integrations, and data accuracy. Document issues, feedback, and trends to drive continuous improvement. Operational Coordination Work cross-functionally with Sales, Client Success, Product, and Engineering to resolve partner needs. Maintain accurate records of partner interactions and updates in CRM and support systems. Support partner communications, training materials, and process documentation as needed. Partner Education & Enablement Educate partners on platform features, workflows, and best practices. Assist with webinars, demos, and training sessions. Help partners navigate compliance requirements, timelines, and operational processes. Continuous Improvement Identify recurring issues and propose enhancements to processes, tools, or product functionality. Provide feedback to Product and Operations teams to improve partner experience. Contribute to building scalable support resources, templates, and knowledge base articles. What You Bring: 1-3 years of experience in customer support, partner support, client success, operations, or a related field. Strong verbal and written communication skills. High attention to detail with the ability to manage multiple priorities. Problem-solving mindset with a willingness to learn complex processes. Comfort using CRM and support tools (e.g., HubSpot, Zendesk, Intercom). Preferred Qualifications Experience in fintech, retirement services, payroll, HR tech, or financial advisory support. Familiarity with 401(k) plans, compliance considerations, or plan administration workflows. Ability to explain technical concepts to non-technical users. Experience working in a high-growth or startup environment. QKA, ARPC, or other retirement focused designation. Why 401GO?At 401GO, we're not just changing retirement-we're reinventing it. As a fast-growing fintech start-up, we've built the world's most advanced, fully automated retirement platform to help hard-working Americans take control of their future. Here, innovation moves fast, ideas matter, and your work makes a real impact. You'll enjoy a collaborative and supportive environment where great people do their best work together, backed by competitive compensation, excellent benefits, and plenty of opportunities for professional growth. If you're ready to challenge the status quo and be part of something big, 401GO is the place to grow your career. What We Offer A standout 401(k) plan (naturally!). Generous stock options-share in our growth and success. Flexible work environment-choose where you're most productive. Excellent benefits, including medical, dental, and vision. Flexible hours-because great work doesn't always happen 9-5. Plenty of PTO-we value work-life balance. A fully stocked kitchen when you're in the office. At 401GO, we invest in our people just as much as we invest in helping Americans secure their financial future.We are proud to be an Equal Opportunity Employer. We support a working environment that provides qualified employees and applicants with equal employment opportunity on a non-discriminatory basis without regard to race, color, creed, age, religion, gender (including pregnancy, gender identification and/or gender nonconformity) sexual orientation, marital status, national origin, ancestry, ethnicity, genetic information, physical or mental disability, citizenship, past, current or prospective service in the uniformed services or any other basis prohibited by federal, state, or local law. E04JI800lnui408dt4y
    $29k-43k yearly est. 4d ago
  • Teen Support Specialist - Part Time

    Friends of Switchpoint Inc.

    Support associate job in Layton, UT

    Job DescriptionDescription: ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance. CULTURE VALUES: Kindness - Remember Kindness is Contagious! Connection - It is why we are here and what gives purpose & meaning to life! Kinship - We want you and those we serve to feel a sense of Belonging. Self-Worth - Treat people the way they can become w/True Value & Worth! Self-Reliance - Learn your role and take initiative!! We want “Fishermen”! GUIDING PRINCIPLES: Kindness: To demonstrate compassion and respect for all people. Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness. Transparency: To be open and honest in our relationships. Authenticity: To do what we say we do. Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence. Golden Rule: To treat all people as we ourselves would wish to be treated. OUR MOTTO: It Takes All of Us to End Homelessness. Job Summary: The Teen Living Center is a 24/7 live in center for homeless teens ages 16-18. We are looking for reliable energetic individuals with a passion for serving our residents who come from diverse backgrounds and may need extra support. The Teen Support Specialist will foster a welcoming, safe and secure environment. Teen Support Specialist will be a reliable energetic individual with a passion for serving for helping our residents who come from diverse backgrounds and may need extra support. This person will foster a welcoming, safe and secure environment. Requirements: Responsibilities: Direct Care: Actively listen to the needs of the teens and act to meet those needs appropriately. Understand and implement Switchpoint's mission and values and adhere to all policies and procedures. Assist with meal preparation, homework, and overseeing chores. Maintain detailed daily logs of teens' activities, incidents, and concerns. Promptly communicate concerns about teens to management. Complete necessary paperwork and documentation accurately and timely. Participate in staff meetings, shift reports, and training sessions. Provide life skills support to teens: budgeting, cooking, cleaning, calendaring, goal setting, time management, healthy relationships, etc. Facility Management: Maintain a clean and organized home environment. Conduct regular bag and room checks to ensure teens' safety and well-being. Update maintenance log with maintenance requests. Qualifications: High school diploma or equivalent. Bachelor's degree preferred. Must be at least 21 years old. Ability to set strong boundaries, maintain confidentiality, and exercise discretion. Experience working with youth, preferably in a social services or residential setting. Strong interpersonal, organizational, time management, and communication skills. Ability to work independently and as part of a team. Valid driver's license and clean driving record. This is a drug and alcohol-free house, no staff may participate in on site drug or alcohol use, including smoking/vaping. Ability to stand, walk, bend, and lift up to 50 pounds. Compensation: Wage range: $16 - $18/hour. Switchpoint offers, for full-time employees, a benefits package that includes medical/vision/dental, PTO, and up to 5% 401k match. Keywords: Youth care worker, teen care worker, homeless teens, residential care, social services, life skills, mental health, child welfare
    $16-18 hourly 11d ago
  • Deal Support Specialist

    ZEO Energy 3.9company rating

    Support associate job in Provo, UT

    About Us:Zeo Energy is a leading, fully integrated residential solar and clean-energy company powering the next generation of renewable solutions across the US. With 20+ years of experience as a trusted national solar energy company, we've built our reputation on quality workmanship, long-term performance, and a customer experience that stays in-house from start to finish - sales, design, installation, service, and support. Zeo Energy is focused on rapid growth and innovation. As a publicly traded company, we're expanding our footprint and investing into clean-energy technologies. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future-while growing your career alongside a dynamic, forward-thinking team. : Position Overview :We are seeking a proactive individual to join our team at ZEO Energy as a Deal Support Specialist. You'll be the expert problem-solver who steps in when deals need that little bit of extra attention that standard review processes can't resolve. You'll work at the intersection of Sales and Operations, diving deep into complex deal issues, partnering closely with Sales Representatives to find solutions, and serving as a subject matter expert for financing, compliance, and documentation challenges. This role requires an individual who thrives on variety, can navigate ambiguity, and possesses the relationship-building skills to influence outcomes across multiple departments. Key Responsibilities: Take ownership of escalated deals that Deal Review Agents cannot pass due to documentation issues, financing complications, property constraints, or compliance concerns Conduct in-depth analysis of problematic deals to diagnose root causes and identify viable paths forward Work directly with Sales Representatives to gather missing information, correct documentation errors, and restructure deals when necessary Partner with customers via phone and email to explain requirements, request additional documentation, and guide them through complex situations (credit issues, title problems, HOA restrictions, etc.) Collaborate with funding teams to resolve credit issues. Establish clear timelines and follow-up cadences to prevent deals from stalling Serve as primary day-to-day liaison between Deal Review team and Sales organization, building strong partnerships with Sales Managers and Representatives Provide coaching and guidance to Sales Reps on documentation requirements, financing eligibility criteria, and common deal pitfalls Identify recurring sales errors or knowledge gaps and collaborate with Sales Leadership and Deal Review Manager to develop targeted training materials Participate in sales meetings to share feedback on deal quality trends, celebrate wins, and provide coaching on improvement opportunities Track and categorize escalated deal issues to identify patterns and systemic problems Qualifications: 2-4 years of experience in operations, customer service, sales support, or related roles within solar, home improvement or contract-based industries Experience training, coaching, or mentoring others-comfortable presenting to groups and delivering constructive feedback Deep understanding of residential solar sales processes, financing options (loans, leases, PPAs), and common deal structures Strong customer service orientation with excellent relationship-building skills Exceptional written and verbal communication skills with ability to explain complex concepts clearly to diverse audiences Self-directed and resourceful, able to work independently with minimal supervision while knowing when to escalate Experience navigating ambiguous situations and making sound judgments with incomplete information Proficient with CRM platforms (Salesforce, HubSpot, or similar) and comfortable learning new systems quickly Strong attention to detail while also maintaining focus on big-picture outcomes Why Work at Zeo Energy? Be part of an innovative team dedicated to renewable energy and sustainability Opportunities for professional growth and advancement in a growing industry Competitive pay, 401(k), benefits, and a supportive work environment Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences. While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. E04JI800h4ce408ipqc
    $31k-43k yearly est. 10d ago

Learn more about support associate jobs

How much does a support associate earn in Salt Lake City, UT?

The average support associate in Salt Lake City, UT earns between $26,000 and $80,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Salt Lake City, UT

$45,000

What are the biggest employers of Support Associates in Salt Lake City, UT?

The biggest employers of Support Associates in Salt Lake City, UT are:
  1. Chico's FAS
Job type you want
Full Time
Part Time
Internship
Temporary