Support associate jobs in San Juan, PR - 40 jobs

Title: Domestic Mail Support Analyst Security Clearance: Moderate Background Investigation (MBI) Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent. Travel: Travel may be required. About KACE: When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! Job Summary: The Domestic Mail Support Analyst (DSA) will provide task-specific support to ensure nonmailable matter related to hazardous, restricted, or perishable items from entering the mail stream in support of the criminal, civil, and administrative functions of the United States Postal Inspection Service Essential Functions and Responsibilities: Included, but not limited to: Under the supervision of a team leader or postal inspector, the DSA will observe mail in USPS facilities and identify mail for examination. The ISA may isolate the mail to an area for inspection, consistent with the local protocols and USPIS policies. The ISA will consult with the team leader or postal inspector to determine next steps as warranted The DSA will be responsible for researching any information gleaned from the parcel utilizing public, non-public, and USPS databases. The DSA will be responsible for assisting the postal inspector in obtaining any further documentation as required. It will be the responsibility of the DSA to locate any related parcels. If a related parcel cannot be located, proper notifications will be made and documented accordingly. The DSA will participate in the set up and breakdown of equipment in the work area associated related to these activities. The DSA will perform manual and analytical tasks supportive of identifying and removing potential nonmailable matter, including data entry. In addition, the DSA will review and analyze business records to ensure the safety of the mail stream. The DSA will support interdiction process activities related to the recording and tracking of mail throughout the process, data entry and other activities related to the process. Minimum Qualifications & Skills: A bachelor's degree from an accredited college or university and a minimum of five years' conducting similar activities is desired. Significant experience may be substituted for the education requirement General knowledge of the United States Postal Service regulations. General knowledge of federal statutes. Prior experience identifying Hazardous, Restricted, or Perishable Mail. Knowledge of collecting and documenting material which may be used in administrative, civil, or criminal proceedings. Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of audiences. Proficiency with Microsoft Office applications, computer and internet functions. Proficiency conducting research on the internet and commercial as well as public databases. Demonstrated ability to work with minimal direct supervision. Experience supporting the preparation of a final administrative, civil, or criminal proceedings work product. Ability to travel to other postal facilities for related/connected activities. Ability to read and write English. Desired, but not required: Familiarity with USPS Plant & Distribution Center Operations and USPS Databases. Demonstrated knowledge of utilizing open-source intelligence. Familiarity of USPS's Domestic Mail Manual and Publication 52. Clearance: Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements/Background Investigation Requirements: Must be a U.S Citizen or Legal Permanent Resident. Favorable credit check for all cleared positions Successfully passing a background investigation including drug screening. Physical Requirements/Working Conditions: Individuals must be physically able to perform efficiently the duties of the position, which require arduous exertion involving prolonged standing, walking, bending and reaching, climbing ladders, and may involve the handling of heavy containers of mail and parcels weighing up to 70 pounds. The KACE Company does have a drug testing program. KACE reserves the right, to the extent permitted by applicable law, to require any employees and applicants to submit to tests by a person or agency designated by the company, at the company's expense. Such examinations or tests may include but are not necessarily limited to urine, saliva, or other tests for evidence of the presence of alcohol and/or illegal drugs in the body at various intervals. This reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. For more information about the company please visit our website at ******************* KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **************************.

The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition. **Responsibilities** - Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality - Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition. - Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements. - Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution. - Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands - Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials. - Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact. - Global Responsibility: Heavy focus on North America with some International travel possible **Required Skills / Qualifications / Certifications / Tech Stack** **Essential** - 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works - Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment - Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption - Ability to travel 25%+ of the time - **Preferable** - 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

BrightOps is currently seeking a motivated, talented Support Desk Agent to join our team! You will learn how to use a variety of tools and techniques for designing and pricing attractive solar energy systems for prospective customers. BrightOps boasts a supportive and team oriented work environment, where your coworkers' knowledge and experience are readily available assets, and everyone you work with is eager to help. If you are driven, detail-oriented and have a willingness to learn, we would love to talk with you! Responsibilities: Utilising topographical imagery and design tool sets including Aurora, BrightPath and Sighten to create drawings and design solar energy systems for customer roofs, . Pricing proposals according to sales partner preferences and regional/state market values and solar incentives. Advancement positions available that include taking calls from Sales Groups to qualify customers over the phone! Requirements: Detailed Originated, attention to detail. Ability to communicate through notes from the Sales teams Proven ability to juggle multiple tasks at a time with different systems. Strong verbal and written communication skills Computer knowledge. (Two Monitor Setup) Basic Knowledge of Microsoft Office. If you are a team player, talented and looking to join a great company, please send us your resume. Job Types: Full-time, Part-time Qualifications We offer: health dental vision PTO paid holidays friends and family discounts incentives for greening and improving your life we offer talented, motivated individuals growth opportunities to realize their potential in leadership roles We look forward to meeting you! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

Customer Support Analyst (4966)at SMX(View all jobs) (********************************* United States This role serves as the primary point of contact for users of a DoD financial management application, providing responsive support, clear communication, and operational coordination to ensure users can effectively access and use the system. In addition to user support, the role applies analytical thinking to evaluate user requests, identify recurring issues, and support cross-functional teams by translating user feedback and data into actionable insights. The position is customer-facing and requires strong communication skills, attention to detail, and the ability to manage multiple requests while contributing to continuous process and tool improvement. **Essential Duties & Responsibilities** + Serve as the primary contact for the application, responding to inquiries via email and service desk tickets in a timely, professional manner + Monitor and manage shared inboxes to ensure all user requests are addressed and followed up on appropriately + Communicate clearly with users to understand issues, provide guidance, set expectations, and ensure resolution + Intake, triage, and respond to service desk tickets related to application access, functionality, and usage + Document, validate, and coordinate bug reporting and testing through the appropriate tracking system + Manage user provisioning and access requests for the application in accordance with established processes + Create, update, and maintain user-facing documentation and training materials + Create slide decks and supporting materials for quarterly debriefs, including data, updates, and key insights + Provide timely data and updates to the individual facilitating Office Hours + Collaborate with internal team members to ensure smooth operations and consistent user support + Adapt to changing priorities, workflows, and review timelines while maintaining quality and responsiveness + Develop and maintain a strong working knowledge of the application to effectively troubleshoot issues and guide users **Required qualifications** + Two (2) or more years of experience + Active Secret Clearance + Strong written and verbal communication skills + Ability to communicate effectively with users with varying levels of technical knowledge + Strong multitasking, time management, and problem-solving skills + Willingness to learn new tools, processes, and systems + Attention to detail and ability to maintain accurate documentation + Team-oriented mindset and ability to collaborate effectively **Preferred qualifications** + Analytical mindset with interest in working with data and reporting + Experience with data visualization tools and/or SQL + Experience creating professional slide decks or user-facing materials + Familiarity with ticketing or issue-tracking systems + Willingness to align with East Coast hours during initial training and onboarding, with flexibility to transition to home time zone hours once fully trained **Success in This Role Looks Like:** + Users receive timely, accurate responses and feel supported + User communications and tickets are handled consistently and efficiently + Documentation and training materials remain current and easy to understand + Quarterly debrief materials are delivered accurately and on time + The role provides reliable operational support during review cycles and periods of change + Works collaboratively with cross-functional teams to support shared goals and effective outcomes + Effectively multitasks and prioritizes competing requests while maintaining quality and responsiveness **Application Deadline:** January 30, 2026 \#LI-SA1 At SMX , we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONAL RESPONSIBILITIES: Operational Excellence Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space. Ensures new products are properly merchandised and represented in a timely manner. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests. Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc. Participates in pricing changes and markdowns. Alerts store management to cash supply needs. Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Assists with boutique cleanliness and organization Customer Experience Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience Teamwork and Growth Promotes an inclusive, collaborative approach to problem solving Seeks personal developmental opportunities and readily solicits feedback Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. QUALIFICATIONS: High school diploma or equivalent Previous stock or cashier experience preferred Must be 18 years of age or older Excellent communication skills Excellent customer service skills Strong organizational skills and ability to multi-task in a fast-paced environment Able to learn or adapt to technology provided by the company Must be able to work the majority of the shift standing Ability to work quickly and within strict timelines Ability to demonstrate teamwork Exposure to visual merchandising and product placement techniques desired Communicate with customers, Associates, and Management; wear / communicate with headset Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required. PHYSICAL REQUIREMENTS: Constant Walking/Standing- 67-100% of 8-hour shift Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 5028 Plaza Las Americas

CGI Federal is looking for experienced Support Associates to support the San Juan Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment. Your future duties and responsibilities: • Operate various equipment for high-speed scanning, mail out, and metering of mail. • Prepare and mail envelopes with correct passport and corresponding supporting documents. • Box and archive files for storage purposes. • Interface with passport applicants at Agency/Center Information and Will-Call counters: o At the Information Station, ensure appointment is scheduled; o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. • Prior to distributing to applicants, print and review passport books for accuracy and quality. • Process refund/reimbursement requests. • Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports. • Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc. • Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. • Contact applicants to request necessary documents. • Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. • Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system. Required qualifications to be successful in this role: • Bachelor's Degree • Four years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts • Three years of experience utilizing a variety of office software, specifically Microsoft Office • Capable of performing tasks while maintaining a high level of accuracy • Ability to work in one place and traverse the office on a continuing basis • Must maintain constant awareness of all aspects of internal and external security • Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment • Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required. • Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift. Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required. Hourly Rate: $19.57/hour *CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.* CGI Federals benefits are offered to eligible professionals on their first day of employment to include: Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category. 401(k) Plan and Profit Participation for eligible professionals Additional benefits determined by your Service Contract Act: Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits #CGIFederalJob #PassportUSSkills: Business Acumen Communication (Oral/Written) Detail-oriented What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_******************. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Job Description Department Technology Department Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Computer Technician - IT Reports to Gonzalo Quezada Title Systems Engineer Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday: Rotating Extent No extent General purpose Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service. RESPONSIBILITIES AND COMPETENCES - Respond to queries that are generated by clients or employees of our institution. - Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed. - Create or manage the virtual platforms that exist in the company and the users or emails that are used for work. - Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them. - Manage the network of internal servers that are owned. - Create manuals that determine the performance of the devices that are available in the company. - Create an inventory of the products that are served by the technical support area. - Create backup copies in the areas that need it and keep the computer virus-free and out of danger. - Manage the internet connectivity and telephone services of the company. - Develop training with basic aspects for the institution's staff. - Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems) - Trained to work under pressure and able to respond to high volume of work. - Ability to work in a team. - Good verbal and written communication, interpersonal and problem solving. Academic requirements - University or technical studies in the computer science area. DEMANDS - I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions - Exposed to use of computerized equipment at all times to perform its functions - Vision, speaking and listening are required to perform their functions and capable of being understood - Be available to work overtime in cases of operational need that may be required - Travel requirement if necessary, to the Dominican Republic facilities APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotative schedules. 40 hours per week.

Job Description GENERAL DESCRIPTION: A Special Needs Coordinator in a Head Start program is responsible for identifying and addressing the special needs of enrolled children, including disabilities, learning needs, and emotional support. Their work involves coordinating services and resources to ensure that all children have access to quality education that meets their individual needs. Your contribution to the implementation of a quality program lies in ensuring the inclusion and appropriate support for each child, thus promoting an educational environment that encourages the comprehensive development of all participants. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Support in the implementation of the Head Start program: 1. Collaborate with staff to ensure the integration of children with special needs in all program activities. 2. Develop and maintain individualized intervention plans for children with special needs. 3. Provide resources and technical support to staff to adapt the curriculum according to the individual needs of the children. 4. Promote the integration of all service areas: facilitate information, processes and a cooperative environment to guarantee the best services to the special needs population. 5. Support the implementation of initiatives that guarantee the sustainability of the program. Care and supervision of children: 1. Monitor and support the integration of children with special needs into the classroom environment and during activities. 2. Coordinate with staff to ensure that children's medical, therapeutic, and behavioral needs are met. 3. Observe and document the progress of children with special needs and provide feedback to staff on effective intervention strategies. Support for families: 1. Establish collaborative relationships with families to understand and address children's individual needs. 2. Provide information and resources to families about community services and support programs available for children with special needs. 3. Facilitate meetings and training sessions for parents on topics related to the special needs of their children. 4. Provide support and accompaniment in meetings and/or official procedures for the monitoring and achievement of services to our participants. Administrative tasks: 1. Maintain accurate and up-to-date records of children with special needs, including evaluations, intervention plans, and progress. 2. Coordinate with staff to ensure compliance with regulatory requirements and administrative procedures related to children with special needs. 3. Maintain communication with relevant agencies to ensure services to our program participants such as but not limited to: Advancing Together and Department of Education. 4. Participate in team meetings and collaborate with other coordinators and staff to ensure the effectiveness of the overall program. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: · Bachelor's degree with at least one year of experience in the area of special education OR master's degree in Special Education. Infant and toddler education/training preferred for Early Head Start. Principal's Academy is preferred for district collaborating centers. ● Previous experience teaching in an early childhood setting; experience with supervision, management or coaching preferred. ● Experience managing an infant/toddler and preschool program ● Bilingual in Spanish and English preferred ● Knowledge of infant/toddler health and safety licensing requirements (if applicable) ● Experience with collaborations and community partnerships (if applicable) ● Experience in Fiscal management/budget preparations (if applicable) ● Physical exam and background checks are required for this position. ● Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. ● Must have a valid driver's license and reliable transportation. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: ● Ability to sit most of the time with some bending and reaching. ● Ability to stand, walk, and bend periodically. ● Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. ● Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading). ● Ability to receive and respond to oral communication. ● Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. ● Work is generally performed in an office environment. ● Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). ● Standard office equipment generally used includes: ● Telephone ● Personal Computer (monitor, keyboard, and mouse) or Tablet ● Printer/Photocopy Machine ● Calculator ● May be required to operate a motor vehicle during the course of duties.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2nd level support resolving complex repairs referred from 1st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description Group dynamics can be difficult at best when critical decisions need to be made. A Group Meeting Facilitator interacts with groups that need coaching to work productively as a team to reach a common goal. The Facilitator Support Specialist supports the Group Meeting Facilitator and the overall Engagement Team to guide discussions of the topics laid out in group meetings and/or project/taskforce initiatives agenda, with the purpose of moving the team towards a common goal. The Facilitator Support Specialist helps foster collaboration and teamwork and supports the management of conflict among team members. The ProSidian Consultant | Facilitator Support Specialist will help coordinate, lead, and support all phases of team meetings to ensure progression and completion of work as well as supports the Global Project Lead (GPL) And Project Team, and is accountable for the helping to support quality, timeliness, and effectiveness of group meetings and/or project/taskforce initiatives that end with delivery of the final outputs that achieve stated mission objectives. The ProSidian engagement team's role is to help organizations, large and small, in both the public and private sectors, to build and develop effective competitive business relationships based on a collaborative approach. Our approach is focused on knowledge transfer, team building, and strategic collaboration, enabling organizations to build and develop their internal capability, process, and systems. In this visible position, you will use your skills to participate in all phases of the client project requirements for the facilitator support specialist. ProSidian facilitation teams provide practical guidance based on a wide portfolio of experience utilizing knowledge from extensive relationships within the commercial, government and academic arenas. The job of a “Facilitator Support Specialist” is more of the "Key Team Member" than a participant throughout the Program Period. The ProSidian Facilitator Support Specialist shall work to support the Group Meeting Facilitator and The Engagement Team helping clients across private companies, fortune 1,000 enterprises, and government agencies of all sizes. You support the management of the flow and energy throughout the program period. You help respond to participant needs and requirements, listening carefully to what they say, proactively planning and providing technical support and for group meetings and/or project/taskforce initiatives. The ProSidian Facilitator Support Specialist shall work as part of a team and help groups, such as business teams, advisory boards, emergency action task forces, working groups, strategy planning teams, and community organizations with representatives who may have differences in perspectives, cultures, backgrounds, and shaped viewpoints to solve problems and improve operations through a structured approach to strategic solutions. The Facilitator Support Specialist helps the Engagement Team to getting past obstacles and trouble shoot planning and technical support issues so the group can communicate effectively. Help Coordination/Logistics Processes | Support Processes For Topic/Agenda Acceptance | Help Develop Group Meeting Agendas | Help Ensure Client Conference/Program Participation | Engage In Ongoing Course Adjustments | Support Dynamic Process Interactions | Assist With Leadership Coaching/Support Initiatives | Follow-Up Deliverables | Participate In Post-Event Hot Wash / After-Action Analysis / After Action Reports | Support Public Involvement And Communications | Assist With Document Retention And Knowledge Repositories | Participate In Program/Recommendations Implementation. Running a successful meeting will help clients and stakeholders operate efficiently, provide experience for all members, and drive towards successful outcomes from group meetings and/or project/taskforce initiatives. Our proven, seven-step process introduces ways to link your vision, goals and initiatives to your meeting agenda and helps you achieve your desired outcome. The ProSidian difference: local to global | extensively researched practice | deep content and process expertise | comprehensive engagement. Support the Facilitation of interaction among multi-party entities and representative bodies consisting of a balanced mix of diverse local and regional interests affected by and/or convened to contribute to varying project/taskforce initiatives. Answer calls from customers regarding their inquiries, assist in resolving any administrative problems, and answer client/stakeholder questions and requests in a timely manner Assist in the coordination of meeting schedules, assistance with creation of agendas, facilitation of group meetings and/or project/taskforce initiatives and distribution of meeting minutes are expected. Cross train with lead facilitator to lead small group sessions and learn and support facilitation roles, guidelines, and requirements. Follow-up on delegated duties and drive actions to enable stakeholders to understand and carry out their responsibilities. Foster collaboration and communication within the teams Help Co-develop, review, approve and distribute meeting agenda, meeting minutes, presentation material, etc. Help enable participative discussions and learning among group members, allowing them to express and present different opinions while maintaining a respectful environment. ProSidian's consultative meeting facilitation service blends that depth of understanding with our unique expertise. Live capture of meeting discussion/decisions in Microsoft Word or excel is also expected with full reports of meeting minutes, actions, and future agenda following each session to adequately capture group meetings and/or project/taskforce initiatives discussions and decisions made. Live capture of meeting discussion/decisions in Microsoft word or excel to adequately foster collaboration and communication across facilitation of small and large group meetings. Maintain electronic and hard copy filing system per federal guidelines and maintain office supplies for department Manage physical document library, ensuring proper filings according to the law and manage physical office Open, sort and distribute incoming correspondence, perform data entry and scan documents with other support activities as necessary to fulfil contract requirements Participate in the proactive monitoring, management, and discussions of any strategic planning strength, weaknesses, opportunities, and threats (SWOT Analysis) related to business competition or project planning. Prepare and modify documents including correspondence, reports, drafts, memos and emails Provide general administrative and clerical support including mailing, scanning, faxing and copying to management Provide support for facilitation services during strategic planning sessions, advisory board meetings/retreats, committee meetings, industry conferences, training and knowledge management engagements, team building facilitations, and other specialized facilitation engagements. Provide support primarily through the facilitation of cross-functional meetings and internal department level meetings, coordination of meeting schedules, assistance with creation of agendas, facilitation of group meetings and/or project/taskforce initiatives and distribution of meeting minutes are expected. Run company's errands to post office and office supply store Schedule and coordinate meetings, appointments and travel arrangements for managers Serve as a local point of contact and resource for questions and requests from clients, program leadership, sub-group chairs, meeting participants, and other stakeholders and other interested parties. Support facilitator by taking live annotative notes of all meetings, and draft meeting recaps Take ownership and quick action to reinforce the importance of session goals, objectives, and expected outcomes. Travel with facilitator to all meetings and lead set up meeting spaces, break down meeting spaces Work as a team with the lead facilitator and manage and pre-empt any problems that came up throughout the program periods and take responsibility for improvements to be made. Work closely with the ProSidian facilitation services team members to ensure successful implementation of a facilitation services, primarily through cross-functional activities and internal team building Responsible for a broad spectrum of other administrative duties to include: oversee the production and distribution of meeting materials for clients, program leadership, sub-group chairs, meeting participants, and other stakeholders , electronically and physically | manage the filing system for all group meetings and/or project/taskforce initiatives-related official documents and correspondence | maintain all distribution lists, distributing and editing meeting summaries, distributing handouts, sending out announcements | update the Group Meeting, Advisory Board, Action Task Force, Working Group, Strategy Planning, Community Organization, and/or Project/Taskforce Initiative Website and SharePoint site with current and finalized information for the board. Qualifications A committed, driven individual with good interpersonal skills, excellent time management, and organizational skills is required Ability to communicate with customers, contractors, and the public and agency representatives in person and over the phone to ensure all aspects of support for board and committee meetings are successfully completed. Ability to juggle multiple projects with superb accuracy Ability to live capture of meeting discussion/decisions in Microsoft word or excel and able to summarize chunks of information for clarity and understanding. Bachelor's degree in an appropriate scientific or business field of study or a minimum of 5 years' experience in a similar position. Clearance and ability to work as administrative support lead for the Group Meeting, Advisory Board, Action Task Force, Working Group, Strategy Planning, Community Organization, and/or Project/Taskforce Initiative Comfortable working with group dynamics while supporting group meetings and/or project/taskforce initiatives or activity process. Exceptional customer service skills, over the phone and in person, with our client and internal committees Exceptional customer service skills, over the phone and in person, with our customers and internal departments Experience supersedes/complements academic achievement with satisfactory past work that includes one or more of the following modalities of practice: facilitation of Strategic Planning Facilitation, Board Retreat Facilitation, Advisory Boards and Conferences or group decision-making meetings utilizing a Strategic Planning Facilitation, Board Retreat Facilitation, Advisory Board and Conference model which emphasizes team/group engagement and consensus-based decision-making or the conduct of professional training. Familiarity with core Microsoft office tools and processes, especially: excel, outlook, word, and PowerPoint Skills in group learning techniques, as well as skills in problem-solving, conflict resolution, team building, planning, and organizing. Strong administrative skills with strong sense of urgency and problem solving skills Strong interpersonal skills with the ability to build enthusiasm, urgency, and influence without direct authority Strong knowledge, skills, and experience in meeting facilitation including documentation of meeting minutes in Microsoft word, establishing ground rules during meetings, managing the discussion and decisions during a meeting and empowering attendees to make contributions. Strong sense of urgency, problem-solving skills, and assertive enough to get things on track with appropriate suggestions or redirecting group efforts. Strong written and oral communication and developed cross-functional teamwork and collaboration skills Valid passport required, and ability to travel as required. Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://*****************/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Validation & Engineering Group, Inc. is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, among other services. Job Description Provide support for the CSV lifecycle This position will work with Computer System Validation (CSV), IQ, OQ, GAMP5 CSV and will be responsible for: Develop SDLC documents for Manufacturing Equipment including CSV executions and reports Validation protects as required by client. The validation deliverables may include URS, FRA, DQ, pFMEA, Risk Assessments, Traceability Matrix, FAT, SAT, IOPQ, Media Fill, Cleaning Validation, Process Validation. Development of CSV System Impact and Risk Assessment as part of the requirements of combined Equipment and CSV Validation Plan. Development of IOQ protocol and Summary Report Review and Tests script inclusion (CSV) to Installation and Operational Qualification. Qualifications BS Engineering, Sciences 3+ years of experience Additional Information Positions available for Puerto Rico. Validation and Engineering Group, Inc is an Equal Employment Opportunity employer.

JOB SUMMARY & RESPONSABILITIES: Responsible for the receipt, handling,filing of Proof of Delivery (POD) documents and ensuring completeness in the POD cycle. Ensures files are organized and retained as per the corresponding policy. The Delivery Tickets Support Specialist is responsible for making calls and emails related to the delivery tickets process and securing original prescriptions at the pharmacy and tracking deductibles as required. Responsibilities include, but are not limited to the following: Essential Functions: Receives POD documentation in both physical and/or electronic formats. Filing, indexing and digitalization of paper documents and confirmation of these in the billing system. . Ensuring files are organized and retained as per the corresponding policy. Separates medical orders from tickets and ensures filing in medical records. Ensures tracking of pending documents to meet monthly closing requirements and dates. Interacts closely with RCM unit as relates to monthly billing and closing processes. Register deductibles that have been received and are still pending at the billing table. Maintains constant and effective communication with internal departments and external companies providing POD documentation to resolve any situations and provide assistance. Ensures all tasks and required reporting comply with established monthly closing dates. Responsible for filing patients records after being audited. Responsible for managing incoming calls from company couriers to patients. Attending patient delivery courier calls to ensure prompt resolution and correct patient delivery to patients. Ensures compliance with all applicable regulatory, legal, and accreditation requirements, and internal policies and procedures. Participates in internal control documentation, testing, and remediation activities as required. Maintains ongoing awareness of compliance obligations and supports audit processes to uphold operational integrity and accountability across all functions. Completes all mandatory and role-specific training requirements within established deadlines, in accordance with applicable regulatory, legal, and accreditation standards, and internal organizational policies. Maintains required certifications and participates in continuing education to ensure ongoing competence and compliance with industry best practices. Maintain HIPAA standards and confidentiality of protected health information. Other Duties: Participate in quality and patient safety initiatives. Identify potential areas for improvement including processes that could be streamlined or revised to improve patient satisfaction. Identify potential safety hazards that may create problems for patients and/or staff and take appropriate actions. Participate in departmental meetings, contributing ideas or feedback. Perform other related duties as assigned. REQUIRED PROFESSIONAL EXPERIENCE & PROFESSIONAL COMPETENCIES: Education and Experience: High School Diploma or equivalent. 2 to 4 years of college education or Pharmacy Technician certificate. (preferred). 6 months to one-year healthcare experience. (preferred) Prior experience in medical billing is a definite plus. Required Skills: Understanding of medical terminology and pharmacy calculations. Organized, detail-oriented, have strong verbal and written communications skills. Proven ability to prioritize and multi-task. Able to work with integrity and accuracy. Competence in the use of Microsoft Office programs and applications and other computerized media and technologies, as well as good file management and clinical documentation. Mastery of electronic and office equipment, such as: computer, fax, photocopier, scanner, among others. Familiarity with Specialty Medications. (preferred)

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Puerto Rico. Key Responsibilities: Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. Relay relevant, updated information from Courts to our process servers and customers as appropriate. Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. Perform other job-related duties as assigned. Qualifications: High school diploma / GED required. Legal experience preferred. Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. Strong communication skills, both written and verbal. Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. Document manipulation experience (PDFs). Ability to perform repetitive data-entry tasks with accuracy. Ability to read, write and speak English Quick learner and willing to learn and grow. We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay Range: $12.00 - $12.00 per hour Schedule: Full-time, Monday through Friday

GENERAL DESCRIPTION: A Special Needs Coordinator in a Head Start program is responsible for identifying and addressing the special needs of enrolled children, including disabilities, learning needs, and emotional support. Their work involves coordinating services and resources to ensure that all children have access to quality education that meets their individual needs. Your contribution to the implementation of a quality program lies in ensuring the inclusion and appropriate support for each child, thus promoting an educational environment that encourages the comprehensive development of all participants. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Support in the implementation of the Head Start program: 1. Collaborate with staff to ensure the integration of children with special needs in all program activities. 2. Develop and maintain individualized intervention plans for children with special needs. 3. Provide resources and technical support to staff to adapt the curriculum according to the individual needs of the children. 4. Promote the integration of all service areas: facilitate information, processes and a cooperative environment to guarantee the best services to the special needs population. 5. Support the implementation of initiatives that guarantee the sustainability of the program. Care and supervision of children: 1. Monitor and support the integration of children with special needs into the classroom environment and during activities. 2. Coordinate with staff to ensure that children's medical, therapeutic, and behavioral needs are met. 3. Observe and document the progress of children with special needs and provide feedback to staff on effective intervention strategies. Support for families: 1. Establish collaborative relationships with families to understand and address children's individual needs. 2. Provide information and resources to families about community services and support programs available for children with special needs. 3. Facilitate meetings and training sessions for parents on topics related to the special needs of their children. 4. Provide support and accompaniment in meetings and/or official procedures for the monitoring and achievement of services to our participants. Administrative tasks: 1. Maintain accurate and up-to-date records of children with special needs, including evaluations, intervention plans, and progress. 2. Coordinate with staff to ensure compliance with regulatory requirements and administrative procedures related to children with special needs. 3. Maintain communication with relevant agencies to ensure services to our program participants such as but not limited to: Advancing Together and Department of Education. 4. Participate in team meetings and collaborate with other coordinators and staff to ensure the effectiveness of the overall program. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: · Bachelor's degree with at least one year of experience in the area of special education OR master's degree in Special Education. Infant and toddler education/training preferred for Early Head Start. Principal's Academy is preferred for district collaborating centers. ● Previous experience teaching in an early childhood setting; experience with supervision, management or coaching preferred. ● Experience managing an infant/toddler and preschool program ● Bilingual in Spanish and English preferred ● Knowledge of infant/toddler health and safety licensing requirements (if applicable) ● Experience with collaborations and community partnerships (if applicable) ● Experience in Fiscal management/budget preparations (if applicable) ● Physical exam and background checks are required for this position. ● Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. ● Must have a valid driver's license and reliable transportation. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: ● Ability to sit most of the time with some bending and reaching. ● Ability to stand, walk, and bend periodically. ● Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. ● Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading). ● Ability to receive and respond to oral communication. ● Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. ● Work is generally performed in an office environment. ● Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). ● Standard office equipment generally used includes: ● Telephone ● Personal Computer (monitor, keyboard, and mouse) or Tablet ● Printer/Photocopy Machine ● Calculator ● May be required to operate a motor vehicle during the course of duties.

San Juan, PR Client: CGI This is an Administrative Support position in San Juan, PR that requires being onsite in the office 2-3 days/week. It is a temporary backfill role, probably 3-6 months. The candidate must be bilingual (English/Spanish). The hiring manager would like to conduct phone interviews this week then in person interviews on Wednesday, October 23 rd , so there is a short turnaround time needed. The full job description is below: Administrative Support (Hybrid) This is an exciting hybrid, full-time opportunity to join a fast-paced, engaging team environment with a global technology company. We take an innovative and collaborative approach to supporting our client, working in an agile environment while using emerging technologies. You will be interacting with a dynamic team of people, with opportunities to learn and grow in your career. This is a hybrid role, requiring the candidate to be on-site 2-3 days per week at our office in San Juan, Puerto Rico. Your future duties and responsibilities Responsibilities will include but are not limited to: Facilities POC: • Maintain employee parking passes • Maintain employee and visitor office badges • Receive packages • Coordinate with building manager for any maintenance, inspections, or required drills • Stock office supplies and maintain inventory In office events: • Assist with research, planning, and coordination of team events • Assist with planning and coordination of meetings • Assist with research, planning, and coordination of CSR events Certifications: • Coordinate gathering certifications needed to do business in PR from government agencies PMO activities: • Enter/review team members' expense reports Other: Assist with translation of documents from Spanish to English and English to Spanish Required qualifications to be successful in this role Excellent verbal/written communication and interpersonal skills and must be outgoing and proactive in order to accomplish tasks Experience with Microsoft Office applications (Word, PowerPoint, Excel) Flexibility, ability to multitask and handle a fast-paced work environment Attention to detail Excellent verbal/written skills in both English and Spanish

Responsible for providing mentoring and individual and group support services to adults with challenges associated with mental health and/or substance use disorders, as well as performing other work-related tasks as assigned. Essential Job Functions include those listed below. ESSENTIAL JOB FUNCTIONS: Conduct community outreach activities to sensitize communities to issues of mental health, substance use disorders, and the risks that can lead a person to suicidal ideations or attempts. Ability to work with a multidisciplinary team to identify regions, schools, agencies, organizations and/or other entities that may benefit from guidance related to suicide prevention. Work with a multidisciplinary team to identify individuals who may benefit from suicide prevention guidance or support services. Coordinate, convene and facilitate support groups and / or activities aimed at recovery and well-being issues. Guide the community on the availability of support resources associated with suicide prevention. Promote a work culture and service coordination aimed at recovery, based on the sensitivity, self-care and empathy of the people to whom support services are provided. Promote the cultural competence needed to work with vulnerable populations in the community, making staff aware of culture, jargon, recreational activities and opportunities to impact the population. Participate in case discussion meetings and project programmatic meetings, as needed. Participate in peer support meetings with staff from other ASSMCA programs who have participated in trainings coordinated by the /she/Director of their Program, as indicated. It prepares reports and will write on the file the results of its interventions and work carried out, as necessary. Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and Perform all other duties as assigned. Qualifications ESSENTIAL QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience and Competencies: Knowledge of evidenced based practices. Ability to exercise good judgment and discretion. Ability to work well in a team environment. Superior organizational skills. Excellent written and verbal communication skills. Proficiency in word processing programs, preferably MS Word, and spreadsheet programs. Internet skills. Ability to work independently. High level of initiative. Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality. Professional appearance and demeanor. Bilingual (fluent in English and Spanish). Ability to obtain and maintain a criminal history background check. Pursuant to Executive Order 2021-075 you must submit proof of vaccination against COVID-19 and pursuant to Order 2021-082 evidence of vaccine booster; or instead medical or religious exemption that meets the requirements set forth in the executive order, as well as negative PCR test or antigens every 7 days. During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you. CPR Certification, First Aid Certification, and an annual Tuberculosis test. EDUCATION and/or EXPERIENCE: 2 years without recurrence of substance use, experience working with populations in need, ability to understand and implement the concepts of life skills, independent, and ability to understand and address the needs of participants. Experience working with populations in need. High School Diploma or equivalent. LICENSURE/CERTIFICATION: Not applicable for this position. WORKING CONDITIONS: Work is primarily performed in an office or in a Residential/Outpatient treatment setting. Some outdoor activities may be required. Must be able to de-escalate situations in the program.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2 nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2 nd level support resolving complex repairs referred from 1 st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

Job Description ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Puerto Rico. Key Responsibilities: Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. Relay relevant, updated information from Courts to our process servers and customers as appropriate. Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. Perform other job-related duties as assigned. Qualifications: High school diploma / GED required. Legal experience preferred. Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. Strong communication skills, both written and verbal. Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. Document manipulation experience (PDFs). Ability to perform repetitive data-entry tasks with accuracy. Ability to read, write and speak English Quick learner and willing to learn and grow. We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay Range: $12.00 - $12.00 per hour Schedule: Full-time, Monday through Friday

GENERAL DESCRIPTION: A Special Needs Coordinator in a Head Start program is responsible for identifying and addressing the special needs of enrolled children, including disabilities, learning needs, and emotional support. Their work involves coordinating services and resources to ensure that all children have access to quality education that meets their individual needs. Your contribution to the implementation of a quality program lies in ensuring the inclusion and appropriate support for each child, thus promoting an educational environment that encourages the comprehensive development of all participants. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Support in the implementation of the Head Start program: 1. Collaborate with staff to ensure the integration of children with special needs in all program activities. 2. Develop and maintain individualized intervention plans for children with special needs. 3. Provide resources and technical support to staff to adapt the curriculum according to the individual needs of the children. 4. Promote the integration of all service areas: facilitate information, processes and a cooperative environment to guarantee the best services to the special needs population. 5. Support the implementation of initiatives that guarantee the sustainability of the program. Care and supervision of children: 1. Monitor and support the integration of children with special needs into the classroom environment and during activities. 2. Coordinate with staff to ensure that children's medical, therapeutic, and behavioral needs are met. 3. Observe and document the progress of children with special needs and provide feedback to staff on effective intervention strategies. Support for families: 1. Establish collaborative relationships with families to understand and address children's individual needs. 2. Provide information and resources to families about community services and support programs available for children with special needs. 3. Facilitate meetings and training sessions for parents on topics related to the special needs of their children. 4. Provide support and accompaniment in meetings and/or official procedures for the monitoring and achievement of services to our participants. Administrative tasks: 1. Maintain accurate and up-to-date records of children with special needs, including evaluations, intervention plans, and progress. 2. Coordinate with staff to ensure compliance with regulatory requirements and administrative procedures related to children with special needs. 3. Maintain communication with relevant agencies to ensure services to our program participants such as but not limited to: Advancing Together and Department of Education. 4. Participate in team meetings and collaborate with other coordinators and staff to ensure the effectiveness of the overall program. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: · Bachelor's degree with at least one year of experience in the area of special education OR master's degree in Special Education. Infant and toddler education/training preferred for Early Head Start. Principal's Academy is preferred for district collaborating centers. ● Previous experience teaching in an early childhood setting; experience with supervision, management or coaching preferred. ● Experience managing an infant/toddler and preschool program ● Bilingual in Spanish and English preferred ● Knowledge of infant/toddler health and safety licensing requirements (if applicable) ● Experience with collaborations and community partnerships (if applicable) ● Experience in Fiscal management/budget preparations (if applicable) ● Physical exam and background checks are required for this position. ● Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. ● Must have a valid driver's license and reliable transportation. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: ● Ability to sit most of the time with some bending and reaching. ● Ability to stand, walk, and bend periodically. ● Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. ● Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading). ● Ability to receive and respond to oral communication. ● Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. ● Work is generally performed in an office environment. ● Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). ● Standard office equipment generally used includes: ● Telephone ● Personal Computer (monitor, keyboard, and mouse) or Tablet ● Printer/Photocopy Machine ● Calculator ● May be required to operate a motor vehicle during the course of duties.