UROLOGY SPECIALIST TECH
Support associate job in Washington, DC
Minimum Offer
$ 19.28/hr.
Maximum Offer
$ 28.91/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Urogynecology
FTE: 0.05
PRN
Shift: Days
Position Summary:
Assist with full range of advanced patient care duties to include triage, treatment and procedures. Perform a variety of clerical duties in support of department. Monitor Quality Assurance activities. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment my include neonate, pediatric, adolescent, adult and geriatric age groups.
Detailed responsibilities:
* ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures
* PATIENT CARE - Provide advanced patient initial screening; take and record vital signs; record chief complaint and patient medical history; ensure patient chart is signed by attending physician
* PATIENT CARE - Collect and store specimens; conduct tests, triage patients and perform procedures as required within scope of practice
* FACILITY - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment malfunctions, maintain appropriate PAR levels
* INTERPERSONAL RELATIONS - Establish and maintain effective interpersonal business relationships with patients, visitors, physicians and all Hospitals personnel
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
Qualifications
Education:
Essential:
* High School or GED Equivalent
* Program Graduate
Education specialization:
Essential:
* Medical Assistant or Military Equivalent
Experience:
Essential:
1 year directly related experience
Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Membership in Society of Urological Nurses Association (SUNA)
Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Physical Conditions:
Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Working conditions:
Essential:
* Med Haz: Mod exposure to chemicals/dangerous equip/materials
* Tuberculosis testing is completed upon hire and additionally as required
Department: Clinical Nursing Support
Operations/Inventory Support Clerk
Support associate job in Washington, DC
Warehouse Selector - McLane Foodservice Start a fulfilling career as a Warehouse Selector / Order Selector with McLane Foodservice! Our warehouse teammates are the heart of our success - and we've been setting the standard in foodservice distribution for more than 130 years.
We're not just another warehouse - we're a team that values safety, teamwork, and opportunity. McLane stands apart with a culture of recognition , career development , and performance-based incentives designed to reward your hard work.
Training: $20.Full Production: $24.65/hour , with performance incentives and an additional $0.We're a team - some overtime may be required to get the job done safely and efficiently.
~ Medical, dental, and vision coverage, FSA/HSA options, and company-paid life insurance.
~ Earn vacation and sick time from day one, with paid holidays, 401(k) profit sharing , and career longevity rewards .
~ Annual performance bonuses and awards for top warehouse performers.
Career Growth Opportunities:
On-site warehouse equipment certification programs for applicable roles (pallet jack, reach truck, forklift).
Opportunities to advance within operations, leadership, and logistics.
~ Pet insurance, parental leave, employee assistance programs, tuition reimbursement, and exclusive teammate discounts.
As a Warehouse Selector / Order Picker / Material Handler , you'll:
Select and build orders accurately and safely for delivery to customers.
Operate warehouse equipment such as pallet jacks.
Work in multiple warehouse environments: assist with dock operations as needed.
Perform other warehouse duties as assigned.
Must be 18 years of age or older.
~ repeatedly and perform physical warehouse tasks.
~1 year of warehouse or order selector experience preferred (training provided).
~ Able to read, write, and understand English for safety and operational communication.
~ For over 130 years, McLane Foodservice has powered the restaurant, retail, and e-commerce industries through innovation, reliability, and teamwork. Our teammates drive our success - and that's why we're committed to providing the training, tools, and culture you need to thrive.
Join McLane and build your future as a leader in foodservice distribution.
All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Supportive Housing Associate - 5269
Support associate job in Washington, DC
APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!
What We Offer
Enjoy our many benefits and incentives including:
Affordable Medical/Dental/Vision plans Flexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9) Paid Personal Growth HoursPaid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation Program
For more details about our benefits, visit our website!
About the Position
We have an opening for a Supportive Housing Associate at our Rogue Ridge Apartments in Ashland, Oregon. The Supportive Housing Associate motivates adults with serious mental illness to participate in a variety of skills training and other treatment activities. Primary responsibilities include facilitating access to community resources and assisting tenants with health care arrangements, housing applications, move-in arrangements, medication administration, money management, symptom monitoring, and housekeeping. The Supportive Housing Associate encourages socialization, self-help, communication, and gives daily support for problem solving. This Supportive Housing Associate position requires that you demonstrate empathy and active listening. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques.
If you have experience working as a Qualified Mental Health Associate (QMHA), Direct Support Professional (DSP), Residential Assistant (RA), Residential Counselor, Skills Trainer, or Caregiving for a client with behavioral health needs, then the Supportive Housing Associate position may be a great fit for you!
Vocational Training Program
For applicants starting as a QMHA-R, ColumbiaCare offers a Vocational Training Program to accelerate the training, on-the-job experiential learning, and testing preparation for qualified employees to achieve the 1000 supervised hours required to complete their certification as a QMHA-I. Through this program, this certification can be achieved in as little as 6 months. This is an optional program.
Work Schedule: Thursday and Friday, 8:00am - 12:00am (
16 hour shift, sleep onsite
) (Part Time, Day & Overnight).
An additional $75 bonus will be included on the nights that you sleep on-site.
What You'll Make
$22.00 - $23.75 per hour DOE/Credentials.
An additional $2.50 per hour night shift differential will apply during the work hours of 10:00pm - 6:00am.
Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired).
About the Program
Rogue Ridge Apartments is a brand-new, 28-unit, permanent Supportive Housing program in Ashland, Oregon. Rogue Ridge serves adults who are houseless and living with a mental illness. The program is in a beautiful three-story apartment complex with elevators, ADA units, and a community/activity room for residents to enjoy. Supportive services include on-site staff who provide peer support, skills training, tenancy assistance, community navigation, and more; 24/7 access to housing support; and tenancy services and support around move in and out, rent collection, maintenance, and repairs.
ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.
What You'll Need
Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below:
Bachelor's degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field;
OR
minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting;
OR
equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training
If not already registered as a QMHA through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire.
Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing.
Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check.
Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds . It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques and may require an individual to lift and transfer clients.
We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department.
About Us
ColumbiaCare Services is a non-profit, behavioral health and Veteran's service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values.
We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities.
Thursday and Friday, 8:00am - 12:00am (16 hour shift, sleep onsite) (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site.
Compensation details: 22-23.75 Hourly Wage
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ERP Support Specialist
Support associate job in Middle River, MD
Redda Group has been retained to hire an experienced ERP Support Specialist to strengthen and optimize a growing organization's Prophet21 ERP environment. This role is perfect for someone who enjoys troubleshooting, improving systems, and supporting users across the business.
What You'll Take Ownership Of
Serve as the go-to resource for Prophet21 ERP support
Manage user access, permissions, and system controls
Diagnose and resolve ERP issues while triaging tickets effectively
Lead user training and build clear documentation
Monitor system performance, audits, and data integrity
Support ERP updates, patches, workflows, customizations, and integrations
Contribute to development using C# and SQL.
Build reports, dashboards, and data extracts
Spot opportunities for automation and process improvement
Collaborate with IT teams, vendors, and third-party integration partners
What Makes You a Great Fit
Bachelor's degree in IT, Computer Science, Business, or related field
2-3 years of experience with C#, SQL, .NET
Hands-on experience with an ERP system (Prophet21 preferred)
Background working with IT ticketing systems
Strong understanding of business processes & ERP workflows
Clear, effective communication with both technical and non-technical users
Strong analytical mindset and ability to juggle multiple priorities
Why This Role Matters
You'll be central to improving system efficiency, reducing operational friction, and ensuring teams across the company have the tools and support they need to succeed. Your impact will be felt immediately and continuously.
Ready to Explore This Opportunity?
Apply now
Peer Support - Conditional Release Waukesha Courts
Support associate job in Washington, DC
Job Responsibilities:
Peer Support - Waukesha Courts Conditional Release
• Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. • Provide one on one peer support services in the community
• Link individuals to a variety of self-determined supports and services within the Milwaukee area, including mental health, substance use support, natural/familia supports
• Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery
• Responsible for maintaining accurate documentation of all contacts in awards, including completing the needs assessment, progress notes with peers, and all collateral contacts
• Maintain regular contact with the referring case workers, including preparing for and attending all scheduled monthly update meetings with the referring case managers, and their supervisors,
• Complete all agency trainings as required within the agency timelines
• Attend and participate in monthly in person team meetings
• Attend in-service and conferences as required
• This position requires regular driving for work-related duties and community outreach.
Job Qualifications:
Required Qualifications
• Must have completed the State Peer Support Training curriculum and pass the Certification test within the first 6 months of employment.
• One year of experience as a peer support is preferred, but not required
• Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements
• Must pass a driving record background check to be eligible to drive in the community during work hours
• Must have knowledge of resources available to the people served in the Peer Support Program
• Meet all the employee requirements including references, criminal background check, drug test, and driver's license check.
• Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples:
o Working knowledge - can understand basic principles and solve basic problems
o General knowledge - has comprehensive understanding of substance use disorders and as well as mental health disorders
Knowledge, Skills and Abilities
• Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
• Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage required caseloads.
• Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including individuals, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
Other Job Information (if applicable):
PHYSICAL DEMANDS:
The position is mobile with time spent in the community, including home visits and other community based locations. Driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule to meet the schedule needs of the peers, which may include evenings and weekend work.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
PM21
PI60514e31bdc9-30***********7
Electrical & Computer Patent Prosecution Specialist
Support associate job in Washington, DC
Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge.
Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter.
We look forward to speaking with you, and learning more about what you are seeking in your next opportunity.
Qualifications
The ideal candidate will possess an undergraduate or advanced degree in Electrical Engineering, Computer Engineering or Computer Science and have prior patent preparation and prosecution experience. Registration to practice before the US Patent and Trademark Office is required. Must have top academic credentials, strong analytical abilities, excellent written and oral communication skills, and the ability to work well on a team.
Confidentiality
At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients.
Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
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Information Technology Field Technician
Support associate job in Baltimore, MD
Minimum Experience 3+ Years of Field Services/Support Technician
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team
Desired Qualifications:
BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Release of Information Tech
Support associate job in Linthicum, MD
Onsite, M-F The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Job Description
I. General Summary
Under general supervision, perform administrative functions in the release of information area such as intake and logging of ROI requests into the EMR system. Deny ROI requests that do match a patient within the EMR system. With 100% accuracy, perform quality assurance and output functions of medical records produced in response to ROI requests ensuring that the records produced are for the correct patient and dates of service indicated in the request. Create and produce mailing labels and medical records on electronic media as indicated in the ROI request. Mail medical records to requesters, post payments for medical records in the EMR system, and make deposits into the ROI revenue account. The level I ROI Tech only processes continuity of care requests.
II. Principal Responsibilities And Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, state and federal regulatory requirements.
Qualifications
III. Education and Experience
High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred.
Minimum of one year' experience in a Health Information Management/Medical Records Department or other healthcare setting required.
IV. Knowledge, Skills And Abilities
Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with minimal supervision; excellent communication, interpersonal, customer service and problem solving skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation
Pay Range: $17.68- $24.76
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
Operation Support
Support associate job in Baltimore, MD
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Professional experience, analytical skills, and ability to work efficiently in a fast paced environment. And for good measure, someone that is self- motivated.
Position Description: The New Account Document Processing Department consists of Regulatory, Policy and Procedural subject matter experts which handle document validation, quality control, vendor escalations, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Processing Representative is responsible for evaluating incoming documents and inquiries, performing the associated research, and making a determination of the validity of the action or document. The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Processing Representative is also responsible for handling quality sampling of new account documents processed in other areas and responding to escalated issues from those areas.
Major Job Responsibilities
Customer Focus
• Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.
• Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
• Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.
• Anticipates customer needs and consistently meets or exceeds their expectations.
• Must be available to work varying shifts dependent upon volume and/or business need.
• Must be able to work in a quota driven environment
Qualifications
Communication Skills
• Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately.
• Acts and communicates in a way that demonstrates a high regard for internal and external customers
Interpersonal Skills
• Promote collaboration and team work and willingness to help others in and across the firm.
• Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
• Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business
Technical Skills
• Computer Literacy
o Microsoft Office Suite
o Previous experience with internal systems is preferred
o Previous New Account experience is preferred
o Proven ability to learn other software packages
• Type a minimum of 35 wpm, Ten key by touch
• Educational Level Required:
College graduate or high school graduate with equivalent work experience
Additional Information
If you want to apply and want to know more, please contact:
Suhas Konuche
suhas.konuche
(AT)collabera.com
Support Associate
Support associate job in Clarksburg, MD
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
* Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
* We have the best team in the world and believe in paying competitively and rewarding high performance.
* Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
* We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
* We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
* We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day in the Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
* One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus
* Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
* Occasional overnight travel may be required
* Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
* Adaptable - We change before we have to
* Entrepreneurial - We own it
* Collaborative - There's no "I" in Tory
* Client & Brand Focused - We put ourselves in Tory's shoes
* Live the Values - We show up for each other
* Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
Auto-ApplyIT Support Associate
Support associate job in Washington, DC
To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effectively serve the Bank's clients. Provision and manage user access, including account creation, modification, and deactivation, ensuring appropriate permissions and security protocols are followed.To serve as the first tier of support, using analytical problem-solving skills to troubleshoot and appropriately escalate issues.
Essential Job Functions:
Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person.
Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests.
Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support.
Provide technical support, deployment, configuration, and installation of computers.
Perform hardware diagnostics and coordinate repairs.
Install and test computers, printers, and other peripherals; configure operating systems and application software packages.
Help maintain and assist in operating all audio-video equipment.
Assist in implementing and deploying telecommunications systems, including VOIP, cell phones, etc
Support the maintenance of physical IT assets, installed software, and third-party tools to ensure efficient troubleshooting and inventory tracking.
Create, delete, and manage user accounts and access permissions. Resolving user-reported issues related to access, permissions, and account problems.
Support audit processes by providing logs and evidence of access management activities.
Crosstrain network administration tasks.
Onsite branch visits are required for maintenance, IT-related issues, and new setups/installations
Must be available to work weekends, overtime, and cover for team members when they are on vacation.
Perform other duties as directed.
Knowledge, Skills, and Experience Requirements:
Associate degree or minimum 5+ years of equivalent experience in a related field
At least one-year hands-on experience in a technology support function
Effective verbal and written communication skills and ability to communicate and interact with senior management and staff at all levels
Strong analytical and problem-solving skills
Highly organized, resourceful and results-oriented
Understanding of and passion for new technology trends
Auto-ApplyTier I Service Desk Specialist
Support associate job in Washington, DC
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.We are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time position.
**Job Summary:**
The Service Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under supervision.
**Administrative Essential Functions:**
+ Provide users with a central place to drop off and pick up equipment and pick up Service Request forms.
+ Document and administer all users visiting the Walk-In Center through a visitor log.
+ Maintain an inventory of forms, and ensure all forms are properly completed, catalogued, and scanned/entered into Remedy as appropriate.
+ Create and update Remedy tickets as part of the Enterprise Service Desk walk-in operations.
+ Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic troubleshooting, email system usage, and other non-hands on activities.
+ Resets account passwords, security tokens, PINs, and other administrative account management support activities as needed.
+ All work will be contained and documented in the agency's Remedy ticketing system.
**Support-Shared Equipment Handling:** Document the sign-in and sign-out of shared equipment, operate and administer an equipment checkout system for short-term assignments of laptops and other portable IT equipment, ensure all portable IT equipment is current and ready for immediate deployment at all times, track status and whereabouts of all checked-out equipment and ensure checked-out equipment is returned on time.
**Equipment Disposal:** Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment, Work with the site personnel to have the equipment shipped to the Government-directed location or have its ownership transferred to the site, Notify the Configuration Management Team to update CMDB.
Create and update daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager, to send to the federal government as part of project documentation and deliverables management.
**Proficiencies:** BMC Remedy ticketing system. MS Office suite, specifically MS Word and MS Excel. Superb oral, written, and communication skills essential.
**Service Desk Essential Functions:**
Manage incidents, Problems, and Service Requests. Use government-standard implementation of Remedy 7.6 (or higher) for handling tickets.
**_Ticket Creation and Handling:_** Receive calls made to a single phone number (provided by the government), via email, via fax or contacting on-site support personnel. Future possibilities include the use of a self-service portal, live chat and texting.
+ Accept all methods of contact and respond in a manner that meets the applicable SLA.
+ In addition to creating tickets in response to User requests, support tickets created in response to automated alerts and outage/Incident information received from external and internal organizations, such as server support groups, external WAN providers, application support groups, and other government-authorized organizations.
+ Associate all Incident Tickets associated with a Problem Ticket via the parent-child relationship in the lTSM.
**_Support-Incident Management:_** Provide impact- and priority- based Incident categorization in order to track progress of all incidents and restore degraded or disrupted services as quickly as possible:
+ Escalate tickets based on expertise and appropriate group membership
+ Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours
+ Monitor voicemails and emails left for the SD
+ Log Incidents and Service Requests into the ITSM.
+ Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from first report to remediation
+ Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible.
+ Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved
+ Escalate tickets as required by the applicable Service Level Agreements (SLAs)
+ Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contacts and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored
+ Follow-up on resolved Incidents to check quality, get customer concurrence of incident closure, and to report customer satisfaction
+ Work with Operational and other teams to ensure final summary, review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages, and submitted in writing to government management
+ Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future Incidents
+ Proactively monitor Automated Call Distribution (ACD) calls, Incidents and Service Request work flows, processes and queues to immediately identify and address performance issues that will impact the delivery of services to Users
+ Ensure non-IT requests are properly routed to appropriate support organizations.
**_Initial Telephone Call Handling:_** Provide live telephone support during Normal Working Hours. Accept Users' requests for service, record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate the ticket to the appropriate personnel:
+ Provide live telephone coverage during NWH of service via the call distribution system
+ Answer calls in the order they are received in accordance with applicable SLAs
+ Greet the customer
+ Verify or update User's contact information
+ Identify the nature of the Incident and correctly classify it
+ Record any additional information into the ticketing system
+ Assign ticket priority based on severity level matrix
+ Provide the User with a ticket number.
**_Initial Email Handling:_** Check for requests coming through email on a regular basis and create tickets based on these requests as required by the appropriate SLAs:
+ Continuously monitor the SD email queue for new requests
+ Create tickets in a manner that meets and/or exceeds applicable SLA
+ Verify information with the end User, as required
+ Provide User with a ticket number.
**_Initial Fax Handling:_** Check for requests coming through fax on a regular basis and either (1) scan and attach the document to an already created ticket or (2) create a ticket based on the faxed request as required by the appropriate SLAs:
+ Continuously monitor the SD fax machine for new Service Requests
+ Create tickets in a manner that meets and/or exceeds applicable SLA
+ Verify information with the User, as required
+ Provide User with a ticket number.
**_Critical Events Handling:_**
+ Establish means to accept these events and to track them via ITSM tickets
+ Manage resolution process in a manner that meets and/or exceeds applicable SLA
+ Make information about these critical events available to all SD agents for real-time reference
+ Keep information in the Known Errors database current
**_Ticket Updates:_** Update or ensure that all tickets are updated in a manner that meets the applicable SLAs:
+ Update tickets by adding work log information as required by the applicable SLAs
+ Monitor status of all open tickets and escalate as required
+ Coordinate resolution with other internal and external teams, as appropriate
+ Check the assigned tickets queue on regular basis throughout the NWH
+ Provide advice and guidance to the Users regarding restoration of interrupted service
+ Verify ticket resolution with the User
+ Provide advice and guidance to Users regarding restoration of interrupted service
**_Ticket Closure:_** No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change status of the ticket to "Resolved". Follow up periodically to verify the service meets client expectations; close when completed.
**_Incident Handling and Management:_** Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain status of all open tickets in a manner that meets the SLAs and OLAs.
**_Problem Handling and Management:_** Continuously review Incident data as well as other sources of information to identity trends that may lead to discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets.
**_Request Fulfillment (Service Request) Management:_** Receive requests from a variety of sources including User or technician telephone call and voicemail, User or technician e-mail, and User or technician walk-in:
+ Log and track requests for IT components and services
+ Log Service Requests into the ITSM and track their resolution.
+ Monitor processes that coordinate delivery of IT assets directly to customers and office equipment custodians.
**_Ticket Ownership:_** Assume responsibility for Incident, Problem and Service Request resolution regardless of the party actually performing the work, i.e., if the work is performed by an external organization, track the resolution and escalations, as required by the SLAs.
**_User Notification:_** Notify Users about planned maintenance windows and outages via e-mails.
**_Remote Desktop Management:_** Provide configuration and troubleshooting assistance using supplied remote desktop management tools such as GoToAssist.
**_Application Support:_** Assist users Users with configuration, troubleshooting and answering "how-to" questions related to usage of standard and other approved applications.
**_Assistive Technology User Support_** _:_ Assist Users with using assistive technology tools, such as Windows' Ease of Use and Jaws.
**_On-Line Collaboration Tool Support:_** Support use and management of provided On-line collaboration solutions such as WebEx by assuming responsibility for scheduling meetings, managing usage, and providing User support. Provide limited how-to and scheduling assistance.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.**
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
System Support Specialist (Electro-Mechanical with PLC Experience)
Support associate job in Silver Spring, MD
About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager.
You Will:
+ Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
+ Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
+ Provide PC support including Windows operating system and basic networking.
+ Have the willingness and ability to work nights, weekends, and holidays.
You Have:
+ 3-5 years of electro-mechanical experience.
+ Prioritization and time management skillsets.
+ Ability to communicate effectively, both written and oral.
+ A technical degree, or equivalent military training, or equivalent experienceis preferred.
Our Benefits
+ Comprehensive Healthcare Plans
+ Paid Time Off
+ Retirement Plans
+ Comprehensive Medical, Dental and Vision Insurance Plans
+ Education Benefits
+ Paid Maternity and Paternity Leave
+ Family Care Benefits
+ Subscription Discounts
+ Employee Referral Program
\#LI-Onsite
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Print Operations
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Pay Range: $70,000 - $85,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 49769
Patient Support Associate I
Support associate job in Havre de Grace, MD
Job Description
We are seeking a Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley's Inpatient Campus in Havre de Grace, MD. We're looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion.
Ready to Lead With Purpose?
If you're a patient-focused, compassionate, and driven professional who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.
???? Apply today and help us transform lives - including your own.
At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the
whole person
-not just the disease-Ashley continues to live its mission:
“To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”
???? Why You'll Love Working Here
At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth:
Total Rewards & Perks
???? PTO: Generous PTO policy.
???? Paid Holidays: Up to seven annually, based on hire date.
???? Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
???? Generous HRA contribution with medical plan enrollment.
???? 401(k) with Company Match: $1-for-$1 match up to 6%.
???? FSA Eligibility for pre-tax savings.
❤️ Company-Paid Life Insurance and Short & Long-Term Disability.
???? Buy-Up Life Insurance with spouse/child coverage options.
???? Tuition Reimbursement: Up to $5,250 annually after one year.
???? Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
????️ Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.
???? Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).
???? Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.
????Your Impact
As our Patient Support Associate, here's what you can expect:
Takes accurate attendance and tracks patient participation at scheduled activities.
Is familiar with patient schedules for all programs.
Knows the campus layout, including rooms, offices, and amenities.
Performs scheduled rounds of the campus.
Documents patient lateness and absences as required.
Safely searches new patient luggage using proper protocols and PPE.
Follows “Items to be Held” policy and maintains confiscated items accurately.
Inputs/searches items in Personal Effects Form and labels items properly.
Provides tours and orientation for new admissions.
Reviews and answers questions about the Patient Handbook.
Effectively addresses behavioral issues, documenting concerns in shift reports.
Communicates important psychiatric and behavioral information to care teams.
Facilitates and documents clinical groups and interventions as needed.
Assists with AV equipment, documentation, and strategic department meetings.
Participates in Crisis Prevention and clinical training sessions.
Maintains safety, security procedures, and supports in emergency drills.
Operates golf carts for patient transport and practices proper radio etiquette.
Follows standard operating procedures and department policies.
Participates in interdisciplinary team functions and ongoing education for clinical roles.
???? What You Bring
High School diploma or GED required; Associates or Bachelor's Degree in Human Services preferred.
A valid driver's license with clean driving record required
CPR/BLS certification required
Prior experience working in SUD or behavioral health setting strongly preferred
Recovery Coach and/or CPRS certification preferred
Crisis Intervention/de-escalation training/experience preferred
Ability to maintain calm within the patient community during any emergency or drill
Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
Ability to sets clear boundaries with patients
Speaks and acts in an ethical manner
Excellent customer service skills
Knowledge of SUD treatment language and documentation expectations
???? Our Commitment
Every team member at Ashley:
Model and reinforce our mission, values, and culture of excellence.
Protects patient privacy and upholds HIPAA compliance.
Champions diversity, equity, and inclusion in all we do.
Contributes with compassion, professionalism, and a shared sense of purpose.
Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer
Temporary Support Associate
Support associate job in Columbia, MD
The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‐ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Req ID: 115247
Customer Service and Visitor Support Specialist
Support associate job in Silver Spring, MD
Job Description
Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Seneca Federal Health is looking to hire a Customer Service and Visitor Support Specialist to support our government client in Silver Spring, MD. This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM).
This position provides assistance and information to the NMHM visitors and contributes to maintaining a clean, organized and safe workspace.
Responsibilities include but are not limited to:
Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested.
Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources.
Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book.
Provides, in a friendly manner, accurate information about the Museum to visitors.
Outlines Museum activities and provides orientation and directional information about the galleries.
Initiates film and other visitor activated services including setting up program spaces as needed.
Answers the NMHM's central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed.
Informs visitors with children of age-appropriate activities within Museum.
Provides a basic introduction to the museum, exhibits, and collections.
Directs inquiries to appropriate staff or volunteers.
Provides basic first aid and emergency response to visitors and staff to include an AED, if trained.
Provides tour program/special event support.
Provides subject matter expertise to all areas of museum mission, when requested.
Attends virtual and in-person training and professional development, as directed by supervisor.
Prepares demonstrations and docent materials in advance of planned/scheduled guided tours.
Provide impromptu, guided demonstrations of approved materials
Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium.
Sets up program spaces with chairs, tables, and other materials, as requested.
Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested.
Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements.
Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor.
Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor.
Complies with appropriate physical security measures for the museum and its visitors.
Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned.
Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements).
Requirements
One year of experience in visitor and customer support.
Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills.
Must be able to work weekends, evenings, and holidays and support light facility maintenance.
Desired Qualifications
Bachelor's degree in History, Museum Studies, Education or related field
Museum experience preferred
Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices.
Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees.
The projected compensation range for this position is:$20-$23.92 USD
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
Production Support Technician - Seasonal - 2nd shift
Support associate job in York, PA
Packers are critical to success at FritoLay! Our Packers are responsible for constructing boxes and packing them full of products you already know and love. Although you will start with FritoLay, we are investing in helping you grow with us. This job can open the door to career opportunities with us or our parent company, PepsiCo. In this role, here are some of the frequent tasks you will be doing:
* Construct boxes and pack them manually or with the help of automated machines
* Perform regular quality checks
* Set up lines during a changeover process
* Maintain housekeeping and specific sanitation tasks as required
We are open 24 hours a day, which means you may not have a typical schedule, and it's a physical job! If you have never worked in a warehouse or manufacturing environment before, you should understand that you will be on your feet the entirety of your shift. Packers are expected to stay on the line until relieved for break. We're seeking individuals who are flexible, committed, and safety-focused. Here are the minimum qualifications of this job:
* You are 18 years of age or older
* You will be required to work on weekends, holidays as well as off shift
* You can stand and walk for extended periods of time with or without a reasonable accommodation
* You can climb, bend, reach, stoop, kneel, and stretch for extended periods with or without a reasonable accommodation
* You can repeatedly lift, carry, push, pull, and handle products with or without a reasonable accommodation
Our application takes 20-25 minutes to finish on any device. Our mission is to get you in for an interview instead of jumping through hoops. Just keep an eye on your e-mail, and we will take care of the rest.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & View the PepsiCo EEO Policy.
Support Associate
Support associate job in Clarksburg, MD
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
We have the best team in the world and believe in paying competitively and rewarding high performance.
Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day in the Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
Occasional overnight travel may be required
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
Adaptable - We change before we have to
Entrepreneurial - We own it
Collaborative - There's no “I” in Tory
Client & Brand Focused - We put ourselves in Tory's shoes
Live the Values - We show up for each other
Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
Auto-ApplyCustomer Service and Visitor Support Specialist
Support associate job in Silver Spring, MD
Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Seneca Federal Health is looking to hire a Customer Service and Visitor Support Specialist to support our government client in Silver Spring, MD. This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM).
This position provides assistance and information to the NMHM visitors and contributes to maintaining a clean, organized and safe workspace.
Responsibilities include but are not limited to:
Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested.
Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources.
Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book.
Provides, in a friendly manner, accurate information about the Museum to visitors.
Outlines Museum activities and provides orientation and directional information about the galleries.
Initiates film and other visitor activated services including setting up program spaces as needed.
Answers the NMHM's central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed.
Informs visitors with children of age-appropriate activities within Museum.
Provides a basic introduction to the museum, exhibits, and collections.
Directs inquiries to appropriate staff or volunteers.
Provides basic first aid and emergency response to visitors and staff to include an AED, if trained.
Provides tour program/special event support.
Provides subject matter expertise to all areas of museum mission, when requested.
Attends virtual and in-person training and professional development, as directed by supervisor.
Prepares demonstrations and docent materials in advance of planned/scheduled guided tours.
Provide impromptu, guided demonstrations of approved materials
Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium.
Sets up program spaces with chairs, tables, and other materials, as requested.
Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested.
Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements.
Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor.
Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor.
Complies with appropriate physical security measures for the museum and its visitors.
Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned.
Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements).
Requirements
One year of experience in visitor and customer support.
Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills.
Must be able to work weekends, evenings, and holidays and support light facility maintenance.
Desired Qualifications
Bachelor's degree in History, Museum Studies, Education or related field
Museum experience preferred
Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices.
Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees.
The projected compensation range for this position is:$20-$23.92 USD
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
Auto-ApplyTemporary Support Associate
Support associate job in Queenstown, MD
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
* Greeting the customer with a smile and with eye contact and offering your name
* Interact genuinely and naturally with the customer
* Read cues and determine customers' needs
* Conduct email/name capture, where permitted by law
* Maintain accuracy when operating POS
* Maintain cash wrap organization and cleanliness
* Suggest multiple add‐ons and sell gift cards
* Maintain cash and POS media accurately and in compliance with Coach policy
* Create lasting impression by genuinely thanking customer and provide reason to return
* Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
* Receive shipment and transfers
* Notify Store Management when new product arrives
* Scan cartons/transfers, verifying store information is correct
* Communicate all discrepancies to Store Management
* Process shipment/transfers according to Coach standards and timeframes
* Organize and clean stock room daily; to include offsite / remote warehouse as applicable
* Shift/organize product in the stockroom; react to sell through and make room for new product
* Manage stock levels/product ownership in back-of-house and sales floor
* Prepare and conduct regular cycle counts, as directed
* Participate in store physical inventory counts, as scheduled
* Maintain Company Loss Prevention standards
SALES FLOOR:
* Regularly analyze sales floor to assess replenishment needs
* Replenish sales floor/assigned zone
* React to sell through and execute visual merchandising needs.
* Support sales floor activities, as directed
* Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
* Respond to customer requests confidently; partner with sales team or Store Management, when needed
* Upkeep housekeeping standards
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ******************************
Visit Coach at **************
Work Setup
BASE PAY RANGE $15.00 TO $17.25 Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Req ID: 124031