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Support associate jobs in West Hartford, CT - 459 jobs

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  • Technical Support Representative

    Tundra Technical Solutions

    Support associate job in Bloomfield, CT

    This role is an IT Support / Help Desk position where you'll be the first point of contact for employees or customers who need technical help. On a day-to-day basis, you'll be answering calls and tickets related to hardware, software, network connectivity, and application issues-anything from password resets and Microsoft Office issues to basic networking or device troubleshooting. You'll document every request, work to resolve issues yourself when possible, and escalate more complex problems to senior engineers or vendors while still owning the follow-up. A big part of the job is making sure the user feels supported-tracking issues through resolution and checking back in to confirm everything is working. The role requires someone who's comfortable working independently, managing multiple requests, and prioritizing tasks in a fast-paced environment. While you'll have guidance and your work will be reviewed by more senior IT staff, you're expected to take initiative and use good judgment when troubleshooting. From a technical standpoint, they're looking for experience with Windows operating systems, Microsoft Office, basic networking, and PC/LAN support. An A+ certification is a plus, but hands-on experience and strong troubleshooting skills matter just as much.
    $29k-44k yearly est. 1d ago
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  • Customer Support Analyst

    Legrand, North America 4.2company rating

    Support associate job in New London, CT

    Legrand has an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Team in New London, CT. Responsible for validating and completing incoming customer orders to ensure effective execution of orders from placement to delivery. Works closely with the Planning and Warehouse teams in optimizing order fill and line fill for customer orders. Manages customer orders and proactively communicates to prevent issues that could impact delivery on time in full. Manages all inbound calls from internal and external customers as it relates to order management, inquiries and non-conformances. Maintains an effective relationship and coordinates communications between customers, field sales, distribution, purchasing, planning, manufacturing and marketing. Main Job Duties: o Validates and executes orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer's direction. o Provides direct interface between customers and internal team members. Establishes and maintains a positive relationship in problem resolution. Empowered to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage the Company's capabilities. Interacts with customers to make recommendations to ensure the completeness and accuracy of orders in order to meet the customers' needs. o Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders. Collaborates with the quotation team to ensure customer expectations are met. o Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc. o Assists with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer. Leads or participates in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%. o Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability etc., to enable the Company a better opportunity to service the customer. o Evaluates trade-off of time, cost and service to satisfy both the Company and its customers. o Manages the order-to-delivery flow for key customers / project orders. o Resolves conflicts/issues in shipping and delivering orders on time as requested by the customer. o Performs other similar and related duties as required. Education: B.S. degree in Logistics or Business or equivalent work experience Experience: 3+ years of relevant Customer Service or Sales experience Skills/Knowledge/Abilities: Excellent skills in project management, demonstrated ability to make timely and effective decision, handle multiple priorities and effectively delegate responsibilities to ensure high quality service is delivered on time and within budget. Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load and effectively manage the requirements of multiple customers concurrently. Must have demonstrated exceptional customer service skills and a strong customer orientation. Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software as well as business specific software supporting business applications. Ability to use internet and web based resources efficiently and effectively. Experience with SAP and Salesforce is desired. Must be highly collaborative and able to work in a team based environment. Fosters open communication and supports an environment of innovation and creative change. Demonstrated problem analysis and problem resolution at both a strategic and functional level. Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information. Able to create effective reports, presentations and business correspondence Salary ands Benefits: $45,000 - $50,000 plus annual discretionary bonus LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity
    $45k-50k yearly 3d ago
  • Physician Support Associate | M-F 8a-4:30p

    Radiology Partners 4.3company rating

    Support associate job in Putnam, CT

    Radiology Partners is seeking a Physician Support Associate I (PSA-I) coordinates physician workflows for all Jefferson outpatient sites, supporting all Partner-Hospital physician workflows and performs various administrative tasks related to the efficiency of image reading. Organizes workflows to maximize Radiologist productivity and efficiency. WHO WE ARE AND WHAT WE DO Jefferson Radiology is a Radiology Partners practice, which is the largest and fastest growing on-site radiology practice in the US. We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients. With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners. We serve our clients with an operational focus, and, above all, a commitment to quality patient care. Our mission is To Transform Radiology. WHY RADIOLOGY PARTNERS * Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from. * Compensation Reviews, Career Growth Opportunities * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great Place to Work for Five Consecutive Years POSITION DUTIES AND RESPONSIBILITIES * Within a team environment, monitors work lists for exams performed in the Jefferson Radiology enterprise. Assigns STAT and subspecialty exams to appropriate Radiologist for timely reading. Monitors exams in order to assign coverage during lunch breaks for the Radiologist. Anticipates and ensures that when STAT exams are performed in the various Partner-Hospital departments the Radiologist reads the exam in a timely manner. Coordinates and works with all other PSA's to assign subspecialty reads. * Reviews Radiologists' daily work schedule at the beginning of the work day. Communicates and coordinates fluoroscopic exams, injection procedures, STATS and any meeting and conference calls so that it does not interfere with or disrupt the day. Proactively monitors the radiology exams scheduled and pending scheduling while working with the physician scheduling team to ensure appropriate enterprise-wide physician coverage. Works with the hospital scheduling team to schedule pending exams when appropriate physician coverage is already scheduled if appropriate. Consistently updates the Outlook calendar to reflect the current physician coverage and to ensure that there will be appropriate physician skill set on site to perform those procedures. * Ensures the quality assurance (QA) of all exams, including making available the information necessary for the radiologist to interpret the current study. Solicits necessary additional clinical information if needed from clinical staff. Ensures that all patient work sheets, requisitions, and prior exams/studies and reports are loaded into the information system and available, along with the proper clinical information for the Radiologist; locates any missing paperwork. * Triages and coordinates phone calls for the Radiologists. Ensures efficiency and timeliness when responding to outside inquiries. Handles incoming requests/issues in a way that avoids and minimizes interruptions to the Radiologists' workflow. Batch communicates non-urgent tasks and messages for the Radiologist to reduce interruptions during the shift. Places and receives phone calls to referring physicians and staff as necessary. * Maintains knowledge on multiple software applications and provides basic technical assistance to the Radiologists as needed. * Manages the "Out of Service Level Agreement" (SLA) and the "Unread" report. * Schedules and prepares consult reads, and second reads as appropriate. * Participates as a member of the Jefferson Radiology Team. Consistently demonstrates and promotes Jefferson Radiology Values. Acts as an ambassador of Jefferson Radiology to hospital staff, management, physicians and patients. * Ensures a professional attitude and appearance at all times. Consistently demonstrates flexibility and good judgment. Consults with co-workers and supervisor as necessary. * Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, and licensing and accreditation guidelines. Reviews policy and procedure manuals on an annual basis. DESIRED PROFESSIONAL SKILLS AND EXPERIENCE * High School diploma or equivalent and 1+ years of medical office experience, preferably in radiology, required. * Previous experience working directly with physician schedules or facilitating physician flow, preferred. * Other combinations of education and experience will be considered. * Must demonstrate knowledge of medical terminology and radiology specialties. * Must demonstrate ability to handle multiple demands in a calm and efficient manner and to communicate clearly and tactfully. * Must demonstrate a strong customer service orientation and a pleasant, professional manner. * Must demonstrate excellent organization skills and attention to detail, as well as strong computer skills, including Excel. COMPENSATION: The hourly range for this position is $18.00-$21.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates. Based on current government regulations, COVID-19 vaccine and Booster may be mandated, offering medical or religious exemptions upon request. All applicable COVID-19 mandates will be identified and discussed during the interview process. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email ********************** to notify our team.
    $18-21 hourly 19d ago
  • Operations Support - Windsor, CT

    Maersk 4.7company rating

    Support associate job in Windsor, CT

    **Opportunity** About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is on providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's. **Essential Functions:** + Tracking and tracing outbound shipments + Inspecting outbound freight + Contracting new carriers as needed and assigning carriers, and providing load tenders + Communicating freight status and any problems to other stations and customers, and updating the system + Provide customer service + Able to work overtime and weekends on call rotations. + Data entry of shipments into the transportation management system + Quoting, costing, and invoicing of international shipments, air, ocean, and ground + Domestic air and ground routing (including Canada) + Contract new carriers + Negotiate Freight Rates + Develop collaborative carriers relationships + Assigning carriers and providing load tenders + Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers. **Skills/Competencies:** + Multi-tasking while maintaining precise attention to detail + Excellent verbal and written communication skills + Must be able to type 35+ words per minute + Must be able to work in a demanding, high-volume environment, particularly with email and calls + Precise attention to detail + Proficient in Microsoft products + Must be tech-savvy **Schedule:** Monday through Friday - 9:00 am to 5:00 pm **Company Benefits:** + Medical + Dental + Vision + 401k + Company Match + Employee Assistance Program + Paid Time Off + Flexible Work Schedules (when possible) + And more! **Pay Range:** $22.00 - $24.00 _*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. _ \#INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Windsor USA, Connecticut, Windsor, 06095 Full time Day Shift (United States of America) Created: 2025-11-26 Contract type: Regular Job Flexibility: Site Based Ref.R167575
    $22-24 hourly 54d ago
  • Sales & Service Support Specialist (Csr Backup)

    Clean Climate HVAC

    Support associate job in Broad Brook, CT

    The CSR Sales & Service Support Specialist plays a critical role in supporting day-to-day business operations at Clean Climate HVAC. This hybrid position bridges the gap between sales, service and customer service by ensuring smooth project flow, assisting with scheduling and dispatch, and providing CSR coverage for the office. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced HVAC environment. Key Responsibilities Sales Support Assist sales team with proposal preparation, estimates, and documentation in ServiceTitan. Follow up with customers on pending quotes and maintain communication through the sales cycle. Track sold jobs and ensure projects are properly created and handed off to operations. Service Management Support Help manage install projects and service jobs in ServiceTitan. Support scheduling of crews, coordinating equipment requisitions, and monitoring project timelines. Maintain communication with field technicians to ensure job readiness. Assist in job costing, reporting, and reviewing project progress. CSR Backup Provide coverage for incoming calls, emails, and chat when CSR team is unavailable or overflow occurs. Assist customers with scheduling, billing inquiries, and service updates. Document customer interactions and follow up as necessary. --- Qualifications HVAC, construction, or service industry experience Strong communication and organizational skills. Experience with Service Titan (or similar FSM software) preferred. Ability to multitask and adapt between sales, service, and CSR responsibilities. Customer-first mindset with problem-solving skills. --- Core Competencies Team-oriented with a “jump in where needed” mentality. Strong attention to detail and follow-through. Ability to balance customer service with operational priorities. Comfortable working with both office staff and field technicians. --- Position Benefits Competitive pay with growth opportunities. Cross-training in sales, operations, and customer service. Opportunity to develop into a leadership track role (Service Manager or Sales Coordinator). Health benefits, PTO, and company perks.
    $46k-88k yearly est. 60d+ ago
  • Systems Support Specialist

    The Technology Group 4.0company rating

    Support associate job in Hartford, CT

    The Technology Group, LLC (**************************** a rapidly growing technology consulting firm that sets the standard for excellence in quality, service, and professionalism. Our teams of highly skilled specialist to support mid-sized clients, in the greater Hartford and New Haven services markets. Our clients have a mission critical need for technology. Our specialist manage their own schedule giving them flexibility to have work-life balance. Candidates selected for the position will be given training and have the opportunity to learn and work with a wide range of technologies. If you think that this may be a good fit for you, please review the qualifications listed below. Job Description Key Responsibilities Demonstrates ownership and responsibility for timely completion of all work assignments. Demonstrates strong desktop and user support. Makes progress toward certifications. Proactively manages maintenance visits. Communicates all tasks and information quickly and efficiently with the primary engineer. Works independently and shows initiative. Projects confidence to clients. Stays current on technology. Qualifications Education and Experience Associate degree in Computer Networking from an accredited college or university and/or equivalent years of experience. One to two years minimum experience working in related area in a network environment. Certification requirement: MCTS in Windows 7, Configuration; Comp TIA A+ CompTIA network+ preferred The Technology Group offers a very competitive, subsidized benefit package, including medical and dental coverage. Other benefits paid entirely by the company include LTD, STD and Life Insurance. The company also offers a 401 (k) Plan which typically includes a discretionary match. Plus, our company offers a very generous Paid Time-Off policy. Our firm pays to stay connected by providing Smartphones to all engineers with a paid service plan. You will have exposure to state-of the-art technology. We offer subsidized parking, and other perks, too, but what attracts and retains most Technology Group engineers is our work environment. Employees on our team work hard, support each other, are given opportunities to grow, and are generously compensated for their individual and team contributions. Qualified, interested candidates should send salary history along with cover letter and resume to: Kathie McCarthy, Director of Human Resources, The Technology Group, LLC: [Click Here to Email Your Resumé] Additional Information Travel is limited mostly to Connecticut. The Technology Group offers a very competitive, subsidized benefit package, including medical and dental coverage. Other benefits paid entirely by the company include LTD, STD and Life Insurance. The company also offers a 401 (k) Plan which typically includes a discretionary match. Plus, our company offers a very generous Paid Time-Off policy. Employees start off with 3 weeks annually! Our firm pays to stay connected by providing Smartphones to all engineers with a paid service plan. You will have exposure to state-of the-art technology. We offer free parking, and other perks, too, but what attracts and retains most Technology Group engineers is our work environment. Employees on our team work hard, support each other, are given opportunities to grow, and are generously compensated for their individual and team contributions.
    $54k-78k yearly est. 60d+ ago
  • Service Support Specialist

    Unlimited Service Group 4.3company rating

    Support associate job in Windsor, CT

    at A-Tech Commercial Parts and Service Windsor, CTService Support Specialist Position OverviewAre you an organized multitasker who loves keeping things running smoothly? We're looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you'll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day.Key ResponsibilitiesOperations Support Manage incoming calls, assist dispatch, and create work orders Maintain accurate billing notes and input new equipment data Administrative Coordination Prepare and process customer, third-party, and manufacturer billing Complete general administrative tasks Customer Relations Address customer inquiries or issues promptly and professionally Develop and maintain strong relationships with customers and internal teams Support estimate preparation and general service documentation Team Collaboration Support the Branch Manager with new initiatives and operational improvements Contribute to a positive, collaborative office environment Qualifications Previous billing and/or customer service experience Strong attention to detail and excellent organizational skills Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to prioritize and manage multiple projects effectively Self-motivated, adaptable, and capable of thriving in a fast-paced setting Strong written and verbal communication and problem-solving skills Team-oriented with the ability to work independently when needed Completion of a successful background check and drug screen is required. Must be at least 18 years of age. Physical Requirements Primarily office-based role Occasional light lifting (office supplies, equipment, boxes) Combination of sitting, standing, and walking throughout the day Comfortable using computers and general office equipment Compensation & Benefits Pay: up to $25/hour (based on experience) Insurance: Medical, dental, vision, life, and disability coverage Retirement: 401(k) program with company match Paid Time Off: Vacation, sick time, and generous time-away programs Perks: Casual work environment Employee assistance and recognition programs Team-building and employee relations events Competitive compensation and opportunities for growth About A-Tech Service A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: *************************
    $25 hourly Auto-Apply 8d ago
  • Client Support Associate

    CCT 3.7company rating

    Support associate job in Milford, CT

    Responsive recruiter Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $16.00 - $20.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $16-20 hourly Auto-Apply 60d+ ago
  • Temporary Support Associate

    Tapestry, Inc. 4.7company rating

    Support associate job in Farmington, CT

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Temporary Associate role is part of the store's overall success and efficiency during a high-volume period and supports our brand commitment to provide products to our customers. Our peak season is when we see the most amount of Coach customers and we are looking for passionate brand ambassadors to add to our store teams! Among other things, individuals in this role will: * Engage customers using the Coach Experience Service expectation and selling behaviors * Interact genuinely and naturally with the customer * Maintain accuracy when operating POS and adhere to Coach cash handling policy * Ensure accurate email/name and data capture where permitted by law * Ensure proper phone etiquette is upheld when answering store calls * Drive conversion through client engagement and omni selling techniques * Support back of house tasks as needed. * Represent Coach brand appropriately * Basic computer skills* * Ability to execute at a fast pace * Attention to detail and accuracy * Able to climb, bend and kneel * Able to meet Coach Availability and Scheduling Expectations, including working a flexible schedule including nights, weekends, and holidays * Must be available to work October 15 through January 1 Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $15.00 TO $17.00 Hourly General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 123327
    $15-17 hourly 60d+ ago
  • Protective Services Support Specialist, Bilingual English/Spanish

    Gsssi

    Support associate job in Springfield, MA

    35 hours/week NOT Remote Responsible for assisting older at-risk adults within the Protective Services department, and Anchor program and has the ability to receive screened-out referrals pertaining to housing and provide case assistance to the Protective Services Workers with collateral calls in order to appropriately determine/ assess risk. Appropriately use documentation systems such as; APS and Form Site in order to appropriately document all contact with collaterals, intake assessments, and enter case progress notes. Receive referrals pertaining to housing and request for case assistance in order to minimize case backlog and appropriately assess risk in a timely manner. Completes collateral calls for active investigations and housing intakes to be completed within 48 hours in order to appropriately allow time for review of the following records; APS and Form Site. For further information regarding appropriate referrals regarding housing please refer to the Housing Specialist Policy found in the S drive. Adhere to supervision requirements in accordance with GSSSI Policy, request additional guidance/directives with complex situations, and notify the overseeing PSS of completion of collateral calls in order to ensure appropriate case assignment is taking place. Appropriately track in an Excel spreadsheet case assistance provided for each assigned case, completion dates of collaterals calls, and debrief their direct PSS so they are prepared to debrief the Interdisciplinary team. Provide a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director. Requires English/Spanish fluency Public Service Loan Forgiveness (PSLF) If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans. Travel reimbursement is $0.70 per mile
    $40k-76k yearly est. 60d+ ago
  • IT Associate

    HRP Associates Inc. 4.0company rating

    Support associate job in Farmington, CT

    Job Description HRP Associates, Inc. is growing, and we have an immediate full-time IT Associate opportunity in our Farmington, Connecticut office for an individual with 3-5 years of experience in IT. The IT Associate will work under the supervision of the IT Director and guidance of Senior IT Associates to help realize the company's technical vision and aid in all aspects of the company's technology development, strategic direction, and future growth in a safe and secure manner. If this sounds like the career move you have been waiting to make and if you meet our qualifications, we want to talk with you! KEY RESPONSIBILITIES: The job responsibilities are based on experience and knowledge and will evolve over time: Respond to staff requests for support on software/hardware Diagnose hardware and network issues Troubleshoot software/OS issues Interact with vendor support for complex problems or for warranty claims Set up user accounts and computers for staff Maintain and update staff computers Oversee mobile device management and ordering Respond and remediate phishing/spam emails Perform server, network and database installation and maintenance Aid in the evaluation, implementation and rollout of new technologies, services and solutions Maintain compliance with regulatory requirements, client contracts and cybersecurity best practices JOB REQUIREMENTS: Fluent with Microsoft Windows 11 OS (Windows Server & Linux OSs is a plus) Microsoft Active Directory and Azure Active Directory user and device management Experience troubleshooting Windows software and applications Software/Hardware/Network diagnostics experience Familiar with Microsoft 365 apps (Office suite) Basic network troubleshooting and diagnostic skills Basic concepts of cybersecurity Familiarity with Dell hardware is a plus Comfortable with handling support requests from staff Willingness to learn other IT related skills Bachelor's degree in an IT related field and/or appropriate certifications/work experience Benefits & Company Culture: The vision of HRP Associates, Inc., is reliant on the expertise of our dedicated professionals who provide excellent consultation to our loyal clientele. We lead the industry in our commitment to employee growth and satisfaction in a positive, gratifying, and challenging workplace environment. We offer professional development opportunities, competitive salaries, and an excellent benefits package to qualified employees. We are always searching for top talent to join our growing team throughout HRP's various locations. We constantly promote a fun and dynamic company culture, as well as a great work-life balance. Ideal candidates will enjoy working in team settings, participating in company-wide events and outings, possess a positive attitude, and can relate to our internal cultural motto of, “Work hard, play hard!” Other major benefits include: Medical, Dental and Vision Coverage Life/Disability Insurance Company-sponsored Profit-Sharing Pension Plan 401(k) Retirement Plan Paid Holidays and Vacations Continuing Education Reimbursement HRP Employee Resource Groups: Employee Resource Groups (ERGs) such as: HRP Women - supports the professional and personal development for women employees while bringing awareness to women's issues and fostering an inclusive environment. 312 Committee - organizes employee events to support our culture and employee relationships Giving Group - coordinates events with local charities and organizations Wellness Committee- promotes health and wellness Who We Are: HRP Associates, Inc. is a full-service environmental engineering and hydrogeology firm headquartered in Farmington, CT, with regional offices in Derby (CT); Plymouth, Massachusetts; Saint Charles, Missouri; Clifton Park, New York; Greenville & Charleston, South Carolina; and Winston-Salem, North Carolina. We also have satellite offices in Charlotte, North Carolina; San Diego, California; and Houston, Texas. HRP's staff of professionals includes chemical, civil, geotechnical, and environmental engineers; inspectors; geologists; hydrogeologists; and industrial hygienists. For more information on job postings in all our offices and to find out more about the company, please visit our website at ********************* and our YouTube channel at ******************************************* HRP is an Equal Opportunity/Affirmative Action Employer.
    $77k-112k yearly est. 8d ago
  • Service Support Specialist

    A-Tech Commercial Parts and Service

    Support associate job in Windsor, CT

    Description Windsor, CTService Support Specialist Position OverviewAre you an organized multitasker who loves keeping things running smoothly? We're looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you'll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day.Key ResponsibilitiesOperations Support Manage incoming calls, assist dispatch, and create work orders Maintain accurate billing notes and input new equipment data Administrative Coordination Prepare and process customer, third-party, and manufacturer billing Complete general administrative tasks Customer Relations Address customer inquiries or issues promptly and professionally Develop and maintain strong relationships with customers and internal teams Support estimate preparation and general service documentation Team Collaboration Support the Branch Manager with new initiatives and operational improvements Contribute to a positive, collaborative office environment Qualifications Previous billing and/or customer service experience Strong attention to detail and excellent organizational skills Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to prioritize and manage multiple projects effectively Self-motivated, adaptable, and capable of thriving in a fast-paced setting Strong written and verbal communication and problem-solving skills Team-oriented with the ability to work independently when needed Completion of a successful background check and drug screen is required. Must be at least 18 years of age. Physical Requirements Primarily office-based role Occasional light lifting (office supplies, equipment, boxes) Combination of sitting, standing, and walking throughout the day Comfortable using computers and general office equipment Compensation & Benefits Pay: up to $25/hour (based on experience) Insurance: Medical, dental, vision, life, and disability coverage Retirement: 401(k) program with company match Paid Time Off: Vacation, sick time, and generous time-away programs Perks: Casual work environment Employee assistance and recognition programs Team-building and employee relations events Competitive compensation and opportunities for growth About A-Tech Service A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: *************************
    $25 hourly Auto-Apply 8d ago
  • Peer Support Specialist - Recovery Coach

    Catholic Charities, Archdiocese of Hartford 3.0company rating

    Support associate job in Hartford, CT

    PEER SUPPORT SPECIALIST I Institute for the Hispanic Family The Peer Recovery Support Worker supports integrated health and behavioral health care management for clients involved in a large, cutting-edge integrated behavioral health and primary care initiative at Catholic Charities' Institute for the Hispanic Family in Hartford, CT. Helps consumers with substance abuse and co-occurring disorders recognize that they are not alone and can recover from substance abuse and co-occurring illness. Works with CCBHC integrated care team to ensure that the client's behavioral health and addictions treatment, primary/specialty health and social service needs are met through integrated care. Facilitates warm handoffs of clients to detoxification and inpatient substance abuse/co-occurring treatment programs and their return to CCBHC outpatient care. Facilitates peer recovery groups at the agency and in the community. Connects client with other appropriate peer support and community-based services, as needed. Teams with other staff in co-facilitating psycho-social rehabilitation groups addressing social skills, vocational skills, health and wellness. Administers national evaluation tools as necessary. GENERAL DUTIES AND RESPONSIBILITIES * Helps consumers with mental health, substance abuse and co-occurring disorders recognize that they are not alone and can recover from substance abuse and co-occurring illness. Nurtures client readiness for recovery from co-occurring disorders. * Serves as a resource to clients seeking information. Offers relevant information and materials to consumers as appropriate. Maintains an active interest in helping clients. * Provides advocacy services on behalf of client when appropriate. * Works with CCBHC integrated care team to ensure that the client's behavioral health and addictions treatment, primary/specialty health and social service needs are met through integrated care. * Facilitates warm handoffs to clients to detoxification and inpatient substance abuse/co-occurring treatment programs and their return to CCBHC outpatient care. * Conduct outreach visits to client's home, hospitals/inpatient facilities and to community sites to engage client and provide services. Attempt to follow up with client within 24 hours of hospital/inpatient discharge to reengage him/her in aftercare services. * Facilitates peer recovery groups at the agency and in the community. Connects client with other appropriate peer supports and community-based services, as needed. Attends community meetings with clients, role playing the first meeting, having a debriefing meeting, etc. * Provides client transportation as necessary. * Teams with other staff in co-facilitating psycho-social rehabilitation groups addressing social skills, vocational skills, health and wellness. Administers national evaluation tools as necessary. * Demonstrates respect and nonjudgmental attitudes in all contacts with clients, community professionals and agencies. Embraces and integrates co-occurring philosophy into work with clients. * As clients are being discharged from care, makes assertive linkages to groups and programs specific to the client. * Provides empathic communication and maintains appropriate boundaries; respects the personal and cultural identity of clients. * Demonstrates ability to recognize signs and symptoms that indicate a client may need additional clinical support, and connects client to appropriate resources. * Reports and removes oneself from any real or perceived conflict of interest. * Participates in performance and quality improvement activities as dictated by supervisor. * Participates in ongoing agency supervision, staff meetings, and appropriate training. QUALIFICATIONS * Certification as a peer recovery specialist. * Recovery from mental health and/or substance abuse diagnosis for a minimum period of one year. * Actively participate in leadership role in recovery activities. * Willingness to establish supportive and respectful rapport with people from diverse cultural backgrounds, including but not limited to clientele, clinical staff, administrative staff and team members. * Willingness and ability to work supportively and effectively within a team setting * Initiative to proceed without direct supervision and utilizes training effectively. * Maturity and dependability. * Ability to follow organizational guidelines, policies, and procedures. * Ability to uphold complete consumer confidentiality. * Ability to provide empathic communication and maintain appropriate boundaries. * Proficient in Microsoft environment, notably Word, Excel and Outlook; ability to document services in an Electronic Clinical Record. * Written and oral fluency in Spanish strongly preferred. EMPLOYEE BENEFITS Catholic Charities offers access to a comprehensive array of benefits, including: For Good Health: Medical, Prescription, Dental and Vision insurance For a Secure Future: Life, AD&D and Long-term disability insurance For Retirement: 403(b) Plan, with employer matching contributions for eligible employees For Career Advancement: Training and development opportunities and for Licensed Clinicians ability to apply for the education Loan Forgiveness Program under The National Services Health Corp. For Work Life Balance: Generous paid time off; including vacation and sick time. Employee Assistance Program (EAP) - Free and confidential counseling Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.
    $35k-43k yearly est. 50d ago
  • Maintenance Support Specialist

    Friendly's 3.6company rating

    Support associate job in Wilbraham, MA

    GENERAL PURPOSE Perform administrative activities to maintain proper support and services to the operation of the maintenance department . Perform inventory manage, including organizing, maintaining, entering, and issuing parts and materials. JOB DUTIES AND RESPONSIBILITIES • Work with equipment manufacturers and maintenance staff on set up of preventive maintenance tasks and spare parts inventory for supported equipment • Coordinate, track, and maintain all work orders • Close corrective and preventive maintenance work orders upon completion and include pertinent information for equipment files • Maintain up-to-date library of machine manuals, prints, and schematics • Data enter procurement and inventory records by appropriate category (e.g., account, cost center, project) into the appropriate system (EAM/SAP) • Print and/or provide corrective work orders, preventive maintenance work orders, and parts automatic orders on a daily, weekly, and/or monthly basis • Generate a variety of reports for management (e.g., back-order, inventory, productivity reports) • Establish an organized method of storing parts and materials in bins or designated area. Issue and stock parts, materials, supplies, and maintenance tools • Maintain assigned area (parts, material bins and storage room) in a clean, orderly condition • Conduct daily spot inventory checks and notify the supervisor of any part, critical spare, or materials that have reached the minimum on hand level as designated, and record them on the appropriate documentation • Assist in ordering and receiving of maintenance related parts and materials ; process purchase orders • Track maintenance spending • Receive maintenance and repair shipments; log all incoming materials; notify person material is addressed to; and deliver items. Shelve stock items • Assist or perform regularly scheduled physical inventory cycle counts to ensure inventory is being tracked correctly • Assist in the coordination of incoming contractors • Maintain safe working conditions for employees and compliance with all state and federal regulations regarding health and safety issues • Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. • Other duties may be assigned as required EDUCATION AND EXPERIENCE • High school diploma or equivalent DFA Benchmark Job Profile template.docx • 1 to 3 years clerical, production, or general work experience • Certification and/or License - may be required during course of employment KNOWLEDGE, SKILLS, AND ABILITIES • Knowledge of and skill with Microsoft Office Suite and company computer systems • Able to work with accuracy and attention to detail • Able to perform task and duties without constant supervision • Able to multi-task • Able to take appropriate steps to f ind solutions to problems • Able to work ef fectively in a team environment • Able to communicate clearly and ef fectively, both verbally and in writing • Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals • Must be able to read, write and speak English An Equal Opportunity Employer including Disabled/Veterans
    $36k-60k yearly est. 4d ago
  • Metrology, QC & Production Support Technician

    Bausch + Stroebel

    Support associate job in North Branford, CT

    Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.! Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market. With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging. Serving a global market In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market. The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf. Position Overview The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components. Core duties and responsibilities include the following. Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges. Initiate rework or rejection of the part if required. Accurately document the results of the inspections. Generate spreadsheets for data collection. Laser, etch, or pin stamp numbers on a part. Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration. Maintain all controlled document files and test records in a timely and accurate manner. Evaluate problems and make initial recommendations for possible corrective action to the supervisor. Typically performs routine assignments supporting production (material selection and cutting according to work orders). Loads and unloads materials onto or from pallets, trays, racks, and shelves as required. Transports materials from storage or point of use work areas. Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished. Must wear proper safety equipment and comply with company safety rules at all times. Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.). Qualifications Positive attitude and striving to improve/learn new things every day. Regular, consistent, and punctual attendance is required. Knowledge of Metrology, QC, and Calibration techniques. Know when and how to ask for assistance to ensure understanding of projects and tasks. Able to accept direction from others. Accepts routine change in the job and department. Ability to anticipate the needs of the shop. Possesses good written and verbal communication skills. Demonstrates accuracy and thoroughness. Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles. Uses good time management Ability to read and interpret drawings Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel. Education and/or Experience High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program. 2+ years of experience in a manufacturing environment as a quality inspector. Quality system awareness. Experience with the properties of common metals and plastics used in manufacturing. Knowledge of ISO 9001:2015 is required. LANGUAGE SKILLS: Ability to fluently read and write English, comprehend and follow verbal and written instructions MATHEMATICAL SKILLS: Intermediate to advanced shop math. Knowledge of the metric system is a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Warehouse manufacturing environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Information Hours: M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible Benefits: We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years). Home Office / Travel: This position is located in Branford, CT. If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement. Bausch + Stroebel's US Headquarters is located in Branford, CT *********************** Bausch + Stroebel is an Equal Opportunity Employer
    $54k-92k yearly est. 18h ago
  • Service Desk Support Specialist II

    H2 Performance Consulting

    Support associate job in Washington, MA

    H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify. H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. The Service Desk Support Specialist responsibilities will include: * Answering phones and entering initial ticket information. * Helping to resolve simple issues. * Providing password resets and account unlocks as needed * Providing basic troubleshooting and problem resolution for supported applications * Providing ticket escalation to Tier 2 technical support technicians. * Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training. * Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users. Required Education: * High School or equivalent diploma. Required Qualifications: * Five (5) years' IT related experience * Three (3) year's experience in Service Desk Tier 1 Support * CompTIA Security+ CE * Experience with Remedy Helpdesk systems Desired Qualifications: * Experience with SharePoint Requests for Services (RFS) application. Clearance Qualifications: * Must have a DoD Final Secret Security Clearance Qualified candidates may submit their resume to the career section of our company website at ******************** All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
    $43k-63k yearly est. 60d+ ago
  • In-Home Support Specialist - Part Time (20 Hours)

    The Arc 4.3company rating

    Support associate job in Norwich, CT

    Our In-Home Support Specialists are committed to facilitate, model, and build skills that will lead to the optimal independence of the people we support. Schedule: TBD Afternoons and Weekends Essential Functions: Daily activities such as meal preparation and planning Personal care Facilitating community involvement by accompanying individuals on outings in the community Providing transportation to recreational and community activities Supporting therapeutic and behavioral plans Expectations: Demonstrates a positive work ethic. Can work with limited supervision. Advocates for and protects participants' rights in accordance with Arc policies and procedures. Treats all individuals in an age-appropriate manner, with respect and dignity, and to encourage opportunities that promote choice. Maintains a mature and positive attitude when dealing with program participants, staff, families, the public and outside representatives. Works with a spirit of cooperation with all departments. Carries out all job responsibilities in a professional manner. Attends all agency staff meetings and training sessions. Maintains attendance. Adheres to policies on attendance, days of absence, and illness. Keeps supervisor informed of any significant events or the need to modify any area of the operation/activity. Serves as a positive and appropriate role model for program participants. Provides advocacy for participants based on their personal choice and their individual plan. Develops and maintains positive relationships with participants, their families, and providers. Responds to need of participants, families, and providers in a timely and professional manner. Possesses a valid driver's license, privately owned vehicle, and evidence of insurance. Minimum Qualifications: Prior experience working with people who have developmental and physical disabilities preferred. Must have the ability to mentor and assist people in all areas of life skills including recreation, independence, communication, and health. Valid driver's license required. High School Diploma or GED Applicants must possess basic computer aptitude and be able to speak/write in English. Highlights: Appreciate paid training while you get state certified. Medical, dental, vision, and life insurance Eleven recognized holidays off and paid each year. Earn paid vacation and paid sick leave. We can start you working and earning towards your employment goal. Opportunities for advancement are offered. Helping others is a reward that will stay with you the rest of your life. The Arc Eastern Connecticut is an Equal Opportunity Employer.
    $33k-52k yearly est. Auto-Apply 29d ago
  • Restaurant Team Member

    Burger King-MHC 4.5company rating

    Support associate job in Chicopee, MA

    Our Team Members are motivated, team oriented, friendly, dependable and driven to providing excellent guest service! A qualified candidate will serve our guests Hot and Fresh Food in a Clean and Safe environment in a Friendly and Fast manner. Previous fast food experience is preferred. Qualifications: Stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds, Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.
    $27k-33k yearly est. 4d ago
  • Service Support Specialist

    Unlimited Service Group 4.3company rating

    Support associate job in Windsor, CT

    Windsor, CT Service Support Specialist Are you an organized multitasker who loves keeping things running smoothly? We're looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you'll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day. Key Responsibilities Operations Support * Answer phones, assist dispatch, and create work orders * Maintain accurate billing notes and input new equipment data Administrative Coordination * Prepare and process customer, third-party, and manufacturer billing * Perform clerical duties, including scanning, filing, and handling daily mail Customer Relations * Resolve customer inquiries or issues promptly and professionally * Build and maintain strong relationships with customers and internal teams * Assist with estimate preparation and general service documentation Team Collaboration * Support the Branch Manager with new or evolving initiatives * Contribute to a positive, collaborative office environment Qualifications * Previous billing and/or customer service experience * Strong attention to detail and excellent organizational skills * Proficiency in Microsoft Office Suite (Excel, Word, Outlook) * Ability to prioritize and manage multiple projects effectively * Self-motivated, adaptable, and capable of thriving in a fast-paced setting * Strong written and verbal communication and problem-solving skills * Team-oriented with the ability to work independently when needed * Completion of a successful background check and drug screen is required. * Must be at least 18 years of age. Physical Requirements * Primarily office-based role * Occasional light lifting (office supplies, equipment, boxes) * Combination of sitting, standing, and walking throughout the day * Comfortable using computers and general office equipment Compensation & Benefits * Pay: up to $25/hour (based on experience) * Insurance: Medical, dental, vision, life, and disability coverage * Retirement: 401(k) program with company match * Paid Time Off: Vacation, sick time, and generous time-away programs Perks: * Casual work environment * Employee assistance and recognition programs * Team-building and employee relations events * Competitive compensation and opportunities for growth About A-Tech Service A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: *************************
    $25 hourly Auto-Apply 9d ago
  • Metrology, QC & Production Support Technician

    Bausch+Stroebel

    Support associate job in North Branford, CT

    Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.! Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market. With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging. Serving a global market In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market. The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf. Position Overview The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components. Core duties and responsibilities include the following. Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges. Initiate rework or rejection of the part if required. Accurately document the results of the inspections. Generate spreadsheets for data collection. Laser, etch, or pin stamp numbers on a part. Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration. Maintain all controlled document files and test records in a timely and accurate manner. Evaluate problems and make initial recommendations for possible corrective action to the supervisor. Typically performs routine assignments supporting production (material selection and cutting according to work orders). Loads and unloads materials onto or from pallets, trays, racks, and shelves as required. Transports materials from storage or point of use work areas. Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished. Must wear proper safety equipment and comply with company safety rules at all times. Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.). Qualifications Positive attitude and striving to improve/learn new things every day. Regular, consistent, and punctual attendance is required. Knowledge of Metrology, QC, and Calibration techniques. Know when and how to ask for assistance to ensure understanding of projects and tasks. Able to accept direction from others. Accepts routine change in the job and department. Ability to anticipate the needs of the shop. Possesses good written and verbal communication skills. Demonstrates accuracy and thoroughness. Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles. Uses good time management Ability to read and interpret drawings Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel. Education and/or Experience High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program. 2+ years of experience in a manufacturing environment as a quality inspector. Quality system awareness. Experience with the properties of common metals and plastics used in manufacturing. Knowledge of ISO 9001:2015 is required. LANGUAGE SKILLS: Ability to fluently read and write English, comprehend and follow verbal and written instructions MATHEMATICAL SKILLS: Intermediate to advanced shop math. Knowledge of the metric system is a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Warehouse manufacturing environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Information Hours: M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible Benefits: We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years). Home Office / Travel: This position is located in Branford, CT. If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement. Bausch + Stroebel's US Headquarters is located in Branford, CT *********************** Bausch + Stroebel is an Equal Opportunity Employer
    $54k-92k yearly est. 60d+ ago

Learn more about support associate jobs

How much does a support associate earn in West Hartford, CT?

The average support associate in West Hartford, CT earns between $25,000 and $90,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in West Hartford, CT

$47,000

What are the biggest employers of Support Associates in West Hartford, CT?

The biggest employers of Support Associates in West Hartford, CT are:
  1. Hartford HealthCare
  2. Chico's FAS
  3. Macy's
  4. Tapestry Salon & Day Spa
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