What Does a Support Team Member Do?

A support team member is responsible for assisting and connecting with the whole department group in meeting the company's goals and exceeding performance expectations. Support team members' duties generally include performing administrative tasks, familiarizing and adhering to the company's policies and procedures, providing recommendations for improving customer's experience, developing strategies to increase the company's revenue and profitability, and maintaining a positive work ethic. A support team member needs to have a strong organization and time-management skills to support daily operations and do extra tasks as needed.

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Support Team Member Responsibilities

Here are examples of responsibilities from real support team member resumes representing typical tasks they are likely to perform in their roles.

Lead the team by exemplify reliability through punctuality and personal integrity.
Work at the front end, providing fast, friendly and proper bagging of groceries.
Assist consumers in hygiene, safety, reading skills, writing skills, and math skills.
Operate POS cash registers in a different store each day, sometimes solely or with a team.
Used planning, organizational and math skills to drive sales by completing price changes accurately and promptly.
Qualify defensive driving and basic first aid with CPR and a certification, for all convoy motorcade operations.
Qualify to operate forklifts, man-lift, scissor lift, plasma-arc cutter, oxy-acetylene torch and mig welder.
Assemble floors, ladders, and motor compartments in a matter of seconds while striving to maintain great quality.
Climb ladders to organize and shelve the merchandise in the stockroom in a neat, orderly and safe manner.
Maintain the upkeep of POS in an effort to maximize sales and consumer product awareness through proper distribution of products.
Assist in all daily maintenance needs on the golf course including mowing grass, bunker care, and irrigation work.
Repair, maintain, and operate all production equipment that employs hydraulic, pneumatic, and electrical systems using PLC.
Host team training presentation via Microsoft PowerPoint presentations.
Administer emergency medical care and cardiopulmonary resuscitation (CPR).
Collaborate with sales executive to develop PowerPoint presentation tailor to customer need.

Support Team Member Job Description

Between the years 2018 and 2028, support team member jobs are expected to undergo a growth rate described as "decline" at -2%, according to the Bureau of Labor Statistics. So if the thought "should I become a support team member?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of support team member opportunities that are projected to become available by 2028 is -51,600.

A support team member annual salary averages $29,399, which breaks down to $14.13 an hour. However, support team members can earn anywhere from upwards of $22,000 to $37,000 a year. This means that the top-earning support team members make $17,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a support team member. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a meat department associate, assembly line operator, assembly inspector, and assembly operator.

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12 Support Team Member Resume Examples

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Heather Cole Support Team Member Contact Information Chicago, IL (870) 555-2443 hcole@example.com Skills Greeting Customers Communication Loss Prevention Customer Service New Merchandise New Customers Hand Trucks Store Management Jewelry Sales Floor Employment History Support Team Member 2011 - Present Autism Home Support Services Chicago, IL Worked with start up crew to evaluate procedures and develop guidelines for a new warehouse space being established for shipping department. Review loan file to verify procedures per guidelines. Improved efficiency and standardized office procedures by training and coordinating office staff. Developed and maintained business, peer, and other professional relationships via email or face-to-face communication. Maintenance Team Member 2010 - 2011 Whole Foods Market Chicago, IL Worked with fellow Guest Services Team members to create a welcoming environment for people shopping at the store. Prepared produce efficiently following safe food handling procedures while maintaining its organic integrity to ensure guest satisfaction. Trained new members on job functions and procedures. Worked safely in accordance with OSHA Standards and other safety specifications. Sales Floor Associate 2009 - 2010 Nordstrom Cedar Rapids, IA Provided customers with excellent customer service on the sales floor. Unloaded merchandise and stocked the sales floor. Stocked shelves Operated a forklift to load and unload trucks Push and meet sales goals, credit goals and email goals. Education Bachelor's Degree General Studies 2006 - 2009 University of Louisiana at Lafayette Lafayette, LA


Johnny Mills Support Team Member Contact Info Milwaukee, WI (440) 555-2038 jmills@example.com Skills Stock ShelvesPallet JackVideo GamesUnload TrucksHard-WorkingRepair PartsSales FloorPDADaily TasksGuest Service Employment History Support Team Member 2018 - Present Taco Bell Milwaukee, WI Greet customers Take orders Maintain Cash register Clean lobby Clean restrooms Cashier at front desk and Drive-Thru, Food preparation, unboxing and organizing, cleaning lot and lobby. Achieved sales goals and maintained brand image. Ensured that all procedures followed USA, NASA, and OSHA safety regulations. Maintenance Team Member 2008 - 2018 Lifetime New York, NY Prepare menu items to Life Time Fitness specifications. Assisted with guest services by scanning a parent's required card through the computer and recording childcare reservations. Demonstrate a positive attitude and energetic personality with a strong work ethic. Develop effective relationships with team members and managers through clear communication. Cross trained in different departments (Cashier/ Sales Floor). Backroom Team Member 2007 - 2008 Lifetime New York, NY Prepare menu items to Life Time Fitness specifications. Develop effective relationships with team members and managers through clear communication. Assisted with guest services by scanning a parent's required card through the computer and recording childcare reservations. Helped to drive customer service by answering any questions guests while shopping. Education High School Diploma 2007 - 2007


Sophia Allen Support Team Member Charlotte, NC (990) 555-3916 sallen@example.com Experience Support Team Member2020 - Present Walmart•Charlotte, NC Pulled pallets of freight to the sales floor. Assist customers as needed on the sales floor. stock shelves-assist customers-organize backroom-answer phones-clean up backroom-clean up and throw away any trash Stock shelves according to the need of the items. Pull out any picks that will go to sales floor. Stock Team Member2014 - 2020 Forever 21•Charlotte, NC Organize shipment in a timely manner with communication between co-workers and management. Make sure stock room is presentable at the end of my shift. Performed daily "picks" from bins to sales floor shelves. Receive, open, unpack and issue sales floor merchandise. Ground Crew2013 - 2014 Asplundh Tree Expert Co•Charlotte, NC Drive bucket truckhave a CDL's Class B with air brakes, run a bucket and climb as needed. Cleaned or serviced machinery to ensure operating efficiency using water, gasoline, lubricants, or hand tools Drive all CDL required trucks ,chip brush and drive chip truck ,stack brush and drive bucket truck. Skills CommunicationAthletic FieldsPositive AttitudeSales FloorSpecial EventsSafety RulesSetupStock ShelvesStore ShelvesStock Checks Education High School Diploma 2013 - 2013

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Support Team Member Skills and Personality Traits

We calculated that 15% of Support Team Members are proficient in Safety Standards, Cleanliness, and Quality Standards. They’re also known for soft skills such as Computer skills, Listening skills, and Patience.

We break down the percentage of Support Team Members that have these skills listed on their resume here:

Safety Standards, 15%
Presented data and consulted with area and community leaders Enhanced safety standards and performed risk assessments
Cleanliness, 8%
Ensured accountability, serviceability, and cleanliness of surgical instruments prior to delivery and upon receipt from account hospitals.
Quality Standards, 6%
Administer an effective, efficient program, consistently meeting or exceeding established productivity and quality standards.
Food Safety, 5%
Developed personal management skills, further enhanced customer service and experience, and enhanced knowledge on food safety awareness.
Work Ethic, 5%
Demonstrated outstanding work ethic and coworker relations.
Food Handling, 5%
Helped train kitchen staff on proper use of equipment, food handling, and portion sizing.

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Most support team members list "safety standards," "cleanliness," and "quality standards" as skills on their resumes. We go into more details on the most important support team member responsibilities here:

The most important skills for a support team member to have in this position are computer skills. In this excerpt that we gathered from a support team member resume, you'll understand why: "customer service representatives must be adept at using computers. " According to resumes we found, computer skills can be used by a support team member in order to "set planograms daily to reach weekly goals.stock shelves, train new employees, computer document processing and phone responsibilities. "

Another trait important for fulfilling support team member duties is listening skills. According to a support team member resume, "representatives must listen carefully to ensure that they understand customers in order to assist them." Here's an example of how support team members are able to utilize listening skills: "created and communicated strategies to effectively drive sales. "

Another skill that is quite popular among support team members is patience. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a support team member resume: "representatives should be patient and polite, especially when interacting with dissatisfied customers." This example from a resume shows how this skill is used: "utilize patience, attentiveness, clear communication skills, knowledge of food items and positive language to employ quality customer service. "

A support team member responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives must determine solutions to customers’ problems" This resume example shows how this skill is used by support team members: "assisted lost prevention in security observation maintained store inventory, organization, and cleanliness resolved customer's issues and needs"

Another common skill for a support team member to be able to utilize is "communication skills." Customer service representatives must be able to provide clear information in writing, by phone, or in person. A support team member demonstrated the need for this skill by putting this on their resume: "provided consistent and accurate customer service demonstrated successful upselling and strong product knowledge practiced precise cash management and communication"

Lastly, this career requires you to be skillful in "interpersonal skills." According to support team member resumes, "representatives should be able to create positive interactions with customers." This resume example highlights how support team member responsibilities rely on this skill: "maintained interpersonal skills while working in a team-oriented environment. "

See the full list of support team member skills.

Before becoming a support team member, 50.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.5% support team members went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most support team members have a college degree. But about one out of every six support team members didn't attend college at all.

Those support team members who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for support team members include criminal justice degrees or communication degrees.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a support team member. We've found that most support team member resumes include experience from Pizza Hut, Whole Foods Market, and Papa John's International. Of recent, Pizza Hut had 296 positions open for support team members. Meanwhile, there are 100 job openings at Whole Foods Market and 94 at Papa John's International.

But if you're interested in companies where you might earn a high salary, support team members tend to earn the biggest salaries at Raytheon Technologies, Lockheed Martin, and Cargill. Take Raytheon Technologies for example. The median support team member salary is $41,427. At Lockheed Martin, support team members earn an average of $41,243, while the average at Cargill is $39,298. You should take into consideration how difficult it might be to secure a job with one of these companies.

View more details on support team member salaries across the United States.

If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Target, Whole Foods Market, and Macy's. These three companies have hired a significant number of support team members from these institutions.

The industries that support team members fulfill the most roles in are the hospitality and retail industries. But the highest support team member annual salary is in the technology industry, averaging $34,517. In the health care industry they make $31,704 and average about $30,857 in the media industry. In conclusion, support team members who work in the technology industry earn a 15.4% higher salary than support team members in the hospitality industry.

The three companies that hire the most prestigious support team members are:

Pizza Hut296 Support Team Members Jobs
Whole Foods Market100 Support Team Members Jobs
Papa John's International94 Support Team Members Jobs

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What Meat Department Associates Do

A meat department associate is responsible for addressing customer needs and offering product suggestions based on the customer's preference. Meat department associates ensure the safe storage of the products, carefully loading and unloading the items from the distribution trucks to the appropriate area. They also assist with product packaging, price labeling, inspecting quality, and eliminating products that do not pass quality standards. A meat department associate may also perform administrative and clerical duties as needed, such as taking orders, processing payments, and updating sales reports.

We looked at the average support team member annual salary and compared it with the average of a meat department associate. Generally speaking, meat department associates receive $2,444 lower pay than support team members per year.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both support team members and meat department associates positions are skilled in food safety, food handling, and pos.

There are some key differences in responsibilities as well. For example, a support team member responsibilities require skills like "safety standards," "dexterity," "manual dexterity," and "cleanliness." Meanwhile a typical meat department associate has skills in areas such as "grinders," "fresh product," "fresh meat," and "product quality." This difference in skills reveals how truly different these two careers really are.

Meat department associates tend to make the most money in the retail industry by averaging a salary of $30,510. In contrast, support team members make the biggest average salary of $34,517 in the technology industry.

Meat department associates tend to reach similar levels of education than support team members. In fact, meat department associates are 2.9% less likely to graduate with a Master's Degree and 4.8% more likely to have a Doctoral Degree.

What Are The Duties Of an Assembly Line Operator?

An assembly inspector is primarily in charge of inspecting products, usually furniture and fixtures, to ensure compliance with production standards. Their responsibilities typically include examining surfaces to identify any dents or damages, conducting measurements and assessments, marking identified issues, reviewing documentation, and maintaining records, producing detailed reports for teams and managers. Moreover, as an assembly inspector, it is essential to lead and encourage staff to reach goals, all while implementing the company's production standards and policies.

The next role we're going to look at is the assembly line operator profession. Typically, this position earns a higher pay. In fact, they earn a $2,168 higher salary than support team members per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both support team members and assembly line operators are known to have skills such as "safety standards," "quality standards," and "pallet jack. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that support team member responsibilities requires skills like "dexterity," "manual dexterity," "cleanliness," and "food safety." But an assembly line operator might use skills, such as, "assembly line production," "safety guidelines," "production process," and "quality checks."

It's been discovered that assembly line operators earn higher salaries compared to support team members, but we wanted to find out where assembly line operators earned the most pay. The answer? The automotive industry. The average salary in the industry is $34,867. Additionally, support team members earn the highest paychecks in the technology with an average salary of $34,517.

When it comes to the differences in education between the two professions, assembly line operators tend to reach lower levels of education than support team members. In fact, they're 5.8% less likely to graduate with a Master's Degree and 4.8% less likely to earn a Doctoral Degree.

How an Assembly Inspector Compares

In a manufacturing setting, an assembly operator is in charge of assembling materials using hands or tools. Their responsibilities include following assembly guidelines, packing items in containers and boxes, operating tools and equipment, and developing strategies to optimize operations. They may also perform regular maintenance checks on machines and equipment to maintain a safe and efficient work environment. Furthermore, it is essential to observe an active communication line with co-workers, coordinating for a structured and smooth workflow.

The third profession we take a look at is assembly inspector. On an average scale, these workers bring in lower salaries than support team members. In fact, they make a $775 lower salary per year.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from support team member resumes include skills like "safety standards," "dexterity," "manual dexterity," and "cleanliness," whereas an assembly inspector might be skilled in "hand tools," "line assembly," "inspection results," and "circuit boards. "

Assembly inspectors make a very good living in the automotive industry with an average annual salary of $31,703. Whereas support team members are paid the highest salary in the technology industry with the average being $34,517.

Assembly inspectors typically study at lower levels compared with support team members. For example, they're 6.0% less likely to graduate with a Master's Degree, and 0.6% less likely to earn a Doctoral Degree.

Description Of an Assembly Operator

Now, we'll look at assembly operators, who generally average a higher pay when compared to support team members annual salary. In fact, the difference is about $2,529 per year.

While both support team members and assembly operators complete day-to-day tasks using similar skills like safety standards, dexterity, and manual dexterity, the two careers also vary in other skills.

Even though a few skill sets overlap, there are some differences that are important to note. For one, a support team member might have more use for skills like "cleanliness," "food safety," "work ethic," and "strong work ethic." Meanwhile, some assembly operators might include skills like "hand tools," "quality checks," "troubleshoot," and "assembly line" on their resume.

Assembly operators earn a higher salary in the automotive industry with an average of $34,880. Whereas, support team members earn the highest salary in the technology industry.

The average resume of assembly operators showed that they earn similar levels of education to support team members. So much so that the likelihood of them earning a Master's Degree is 4.9% less. Additionally, they're less likely to earn a Doctoral Degree by 0.6%.

Updated October 2, 2020