What does a support team member do?
A support team member is responsible for assisting and connecting with the whole department group in meeting the company's goals and exceeding performance expectations. Support team members' duties generally include performing administrative tasks, familiarizing and adhering to the company's policies and procedures, providing recommendations for improving customer's experience, developing strategies to increase the company's revenue and profitability, and maintaining a positive work ethic. A support team member needs to have a strong organization and time-management skills to support daily operations and do extra tasks as needed.
Support team member responsibilities
Here are examples of responsibilities from real support team member resumes:
- Lead the team by exemplify reliability through punctuality and personal integrity.
- Work at the front end, providing fast, friendly and proper bagging of groceries.
- Assist consumers in hygiene, safety, reading skills, writing skills, and math skills.
- Operate POS cash registers in a different store each day, sometimes solely or with a team.
- Used planning, organizational and math skills to drive sales by completing price changes accurately and promptly.
- Qualify defensive driving and basic first aid with CPR and a certification, for all convoy motorcade operations.
- Qualify to operate forklifts, man-lift, scissor lift, plasma-arc cutter, oxy-acetylene torch and mig welder.
- Assemble floors, ladders, and motor compartments in a matter of seconds while striving to maintain great quality.
- Climb ladders to organize and shelve the merchandise in the stockroom in a neat, orderly and safe manner.
- Maintain the upkeep of POS in an effort to maximize sales and consumer product awareness through proper distribution of products.
- Assist in all daily maintenance needs on the golf course including mowing grass, bunker care, and irrigation work.
- Repair, maintain, and operate all production equipment that employs hydraulic, pneumatic, and electrical systems using PLC.
- Host team training presentation via Microsoft PowerPoint presentations.
- Administer emergency medical care and cardiopulmonary resuscitation (CPR).
- Collaborate with sales executive to develop PowerPoint presentation tailor to customer need.
Support team member skills and personality traits
We calculated that 15% of Support Team Members are proficient in Safety Standards, Cleanliness, and Quality Standards. They’re also known for soft skills such as Computer skills, Listening skills, and Patience.
We break down the percentage of Support Team Members that have these skills listed on their resume here:
- Safety Standards, 15%
Presented data and consulted with area and community leaders Enhanced safety standards and performed risk assessments
- Cleanliness, 8%
Ensured accountability, serviceability, and cleanliness of surgical instruments prior to delivery and upon receipt from account hospitals.
- Quality Standards, 6%
Administer an effective, efficient program, consistently meeting or exceeding established productivity and quality standards.
- Food Safety, 5%
Developed personal management skills, further enhanced customer service and experience, and enhanced knowledge on food safety awareness.
- Work Ethic, 5%
Demonstrated outstanding work ethic and coworker relations.
- Food Handling, 5%
Helped train kitchen staff on proper use of equipment, food handling, and portion sizing.
Most support team members use their skills in "safety standards," "cleanliness," and "quality standards" to do their jobs. You can find more detail on essential support team member responsibilities here:
Listening skills. Another essential skill to perform support team member duties is listening skills. Support team members responsibilities require that "representatives must listen carefully to ensure that they understand customers in order to assist them." Support team members also use listening skills in their role according to a real resume snippet: "created and communicated strategies to effectively drive sales. "
Patience. support team members are also known for patience, which are critical to their duties. You can see how this skill relates to support team member responsibilities, because "representatives should be patient and polite, especially when interacting with dissatisfied customers." A support team member resume example shows how patience is used in the workplace: "utilize patience, attentiveness, clear communication skills, knowledge of food items and positive language to employ quality customer service. "
Problem-solving skills. A big part of what support team members do relies on "problem-solving skills." You can see how essential it is to support team member responsibilities because "representatives must determine solutions to customers’ problems." Here's an example of how this skill is used from a resume that represents typical support team member tasks: "assisted lost prevention in security observation maintained store inventory, organization, and cleanliness resolved customer's issues and needs"
Communication skills. A commonly-found skill in support team member job descriptions, "communication skills" is essential to what support team members do. Support team member responsibilities rely on this skill because "customer service representatives must be able to provide clear information in writing, by phone, or in person." You can also see how support team member duties rely on communication skills in this resume example: "provided consistent and accurate customer service demonstrated successful upselling and strong product knowledge practiced precise cash management and communication"
Interpersonal skills. While "interpersonal skills" is last on this skills list, don't underestimate its importance to support team member responsibilities. Much of what a support team member does relies on this skill, seeing as "representatives should be able to create positive interactions with customers." Here is a resume example of how this skill is used in the everyday duties of support team members: "maintained interpersonal skills while working in a team-oriented environment. "
The three companies that hire the most support team members are:
- Pizza Hut296 support team members jobs
- Whole Foods Market100 support team members jobs
- Papa John's International94 support team members jobs
Choose from 10+ customizable support team member resume templates
Build a professional support team member resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your support team member resume.
Compare different support team members
Support team member vs. Meat department associate
A meat department associate is responsible for addressing customer needs and offering product suggestions based on the customer's preference. Meat department associates ensure the safe storage of the products, carefully loading and unloading the items from the distribution trucks to the appropriate area. They also assist with product packaging, price labeling, inspecting quality, and eliminating products that do not pass quality standards. A meat department associate may also perform administrative and clerical duties as needed, such as taking orders, processing payments, and updating sales reports.
There are some key differences in the responsibilities of each position. For example, support team member responsibilities require skills like "safety standards," "dexterity," "manual dexterity," and "cleanliness." Meanwhile a typical meat department associate has skills in areas such as "grinders," "fresh product," "fresh meat," and "product quality." This difference in skills reveals the differences in what each career does.
Meat department associates tend to make the most money working in the retail industry, where they earn an average salary of $30,510. In contrast, support team members make the biggest average salary, $34,517, in the technology industry.meat department associates tend to reach similar levels of education than support team members. In fact, meat department associates are 2.9% less likely to graduate with a Master's Degree and 4.8% more likely to have a Doctoral Degree.Support team member vs. Assembly line operator
An assembly inspector is primarily in charge of inspecting products, usually furniture and fixtures, to ensure compliance with production standards. Their responsibilities typically include examining surfaces to identify any dents or damages, conducting measurements and assessments, marking identified issues, reviewing documentation, and maintaining records, producing detailed reports for teams and managers. Moreover, as an assembly inspector, it is essential to lead and encourage staff to reach goals, all while implementing the company's production standards and policies.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that support team member responsibilities requires skills like "dexterity," "manual dexterity," "cleanliness," and "food safety." But an assembly line operator might use other skills in their typical duties, such as, "assembly line production," "safety guidelines," "production process," and "quality checks."
Assembly line operators earn a higher average salary than support team members. But assembly line operators earn the highest pay in the automotive industry, with an average salary of $34,867. Additionally, support team members earn the highest salaries in the technology with average pay of $34,517 annually.Average education levels between the two professions vary. Assembly line operators tend to reach lower levels of education than support team members. In fact, they're 5.8% less likely to graduate with a Master's Degree and 4.8% less likely to earn a Doctoral Degree.Support team member vs. Assembly inspector
In a manufacturing setting, an assembly operator is in charge of assembling materials using hands or tools. Their responsibilities include following assembly guidelines, packing items in containers and boxes, operating tools and equipment, and developing strategies to optimize operations. They may also perform regular maintenance checks on machines and equipment to maintain a safe and efficient work environment. Furthermore, it is essential to observe an active communication line with co-workers, coordinating for a structured and smooth workflow.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from support team member resumes include skills like "safety standards," "dexterity," "manual dexterity," and "cleanliness," whereas an assembly inspector is more likely to list skills in "hand tools," "line assembly," "inspection results," and "circuit boards. "
Assembly inspectors make a very good living in the automotive industry with an average annual salary of $31,703. On the other hand, support team members are paid the highest salary in the technology industry, with average annual pay of $34,517.Most assembly inspectors achieve a lower degree level compared to support team members. For example, they're 6.0% less likely to graduate with a Master's Degree, and 0.6% less likely to earn a Doctoral Degree.Support team member vs. Assembly operator
Even though a few skill sets overlap between support team members and assembly operators, there are some differences that are important to note. For one, a support team member might have more use for skills like "cleanliness," "food safety," "work ethic," and "strong work ethic." Meanwhile, some responsibilities of assembly operators require skills like "hand tools," "quality checks," "troubleshoot," and "assembly line. "
Assembly operators enjoy the best pay in the automotive industry, with an average salary of $34,880. For comparison, support team members earn the highest salary in the technology industry.The average resume of assembly operators showed that they earn similar levels of education compared to support team members. So much so that theyacirc;euro;trade;re 4.9% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.6%.Types of support team member
Updated January 8, 2025
