Most support team members list "safety standards," "cleanliness," and "quality standards" as skills on their resumes. We go into more details on the most important support team member responsibilities here: The most important skills for a support team member to have in this position are computer skills. In this excerpt that we gathered from a support team member resume, you'll understand why: "customer service representatives must be adept at using computers. " According to resumes we found, computer skills can be used by a support team member in order to "set planograms daily to reach weekly goals.stock shelves, train new employees, computer document processing and phone responsibilities. " Another trait important for fulfilling support team member duties is listening skills. According to a support team member resume, "representatives must listen carefully to ensure that they understand customers in order to assist them." Here's an example of how support team members are able to utilize listening skills: "created and communicated strategies to effectively drive sales. " Another skill that is quite popular among support team members is patience. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a support team member resume: "representatives should be patient and polite, especially when interacting with dissatisfied customers." This example from a resume shows how this skill is used: "utilize patience, attentiveness, clear communication skills, knowledge of food items and positive language to employ quality customer service. " A support team member responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives must determine solutions to customers’ problems" This resume example shows how this skill is used by support team members: "assisted lost prevention in security observation maintained store inventory, organization, and cleanliness resolved customer's issues and needs" Another common skill for a support team member to be able to utilize is "communication skills." Customer service representatives must be able to provide clear information in writing, by phone, or in person. A support team member demonstrated the need for this skill by putting this on their resume: "provided consistent and accurate customer service demonstrated successful upselling and strong product knowledge practiced precise cash management and communication" Lastly, this career requires you to be skillful in "interpersonal skills." According to support team member resumes, "representatives should be able to create positive interactions with customers." This resume example highlights how support team member responsibilities rely on this skill: "maintained interpersonal skills while working in a team-oriented environment. "
See the full list of support team member skills.
Before becoming a support team member, 50.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.5% support team members went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most support team members have a college degree. But about one out of every six support team members didn't attend college at all.
Those support team members who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for support team members include criminal justice degrees or communication degrees.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a support team member. We've found that most support team member resumes include experience from Pizza Hut, Whole Foods Market, and Papa John's International. Of recent, Pizza Hut had 296 positions open for support team members. Meanwhile, there are 100 job openings at Whole Foods Market and 94 at Papa John's International.
But if you're interested in companies where you might earn a high salary, support team members tend to earn the biggest salaries at Raytheon Technologies, Lockheed Martin, and Cargill. Take Raytheon Technologies for example. The median support team member salary is $41,427. At Lockheed Martin, support team members earn an average of $41,243, while the average at Cargill is $39,298. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on support team member salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Target, Whole Foods Market, and Macy's. These three companies have hired a significant number of support team members from these institutions.
The industries that support team members fulfill the most roles in are the hospitality and retail industries. But the highest support team member annual salary is in the technology industry, averaging $34,517. In the health care industry they make $31,704 and average about $30,857 in the media industry. In conclusion, support team members who work in the technology industry earn a 15.4% higher salary than support team members in the hospitality industry.