Customer Associate jobs at SwimOutlet.com - 1801 jobs
Customer Service Claims Specialist
National Safety Apparel 3.7
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
$25k-31k yearly est. 2d ago
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Virtual Customer Assistant
Sales Partners 4.4
Columbus, OH jobs
We are seeking a reliable and proactive Virtual Customer Assistant to join our team. In this remote position, you will play a crucial role in providing exceptional customer service and support to our clients. Your responsibilities will include addressing inquiries, managing customer accounts, and ensuring a seamless customer experience across various platforms.
Key Responsibilities:
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Assist customers with product-related questions, order status, and account management.
Maintain a high level of product knowledge to effectively assist customers.
Document customer interactions, feedback, and concerns in the CRM system.
Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
Provide insights and suggestions to improve customer experiences and streamline processes.
Assist with administrative tasks as needed, such as data entry and reporting.
Qualifications:
Proven experience in a customer service role, preferably in a virtual or remote setting.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and other customer service tools is a plus.
Ability to manage time effectively and handle multiple tasks simultaneously.
$26k-30k yearly est. 60d+ ago
US Customs Clearance Coordinator (Remote)
A & A Customs Brokers 4.2
Blaine, WA jobs
Customs Clearance Coordinator (Remote)
Department: U.S. Operations Reports To: Release Supervisor (US) Schedule: Full-time, Monday to Friday
.
Lumber Release - 9:00am - 5:30pm PST
Highway Release - 4:00pm - 12:30pm PST
Highway Release - 3:00pm - 11:30pm PST
Compensation: $45,000 - $55,000 USD annually, based on experience. This role may also be eligible for a shift differential, an additional pay premium recognising evening or overnight hours worked.
Position Summary
The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately, efficiently, and in compliance with all U.S. Customs regulations. This position works independently during the evening shift to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service.
This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service.
About A & A Customs Brokers
For more than 40 years, A & A has specialised in customs brokerage and international trade-but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach.
Certified as a Great Place to Work by our employees
Remote-first culture, giving you the flexibility to work from anywhere
Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k
Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs
Investment in your career growth with training and certification support, including:
$2,000 bonus for completing your CCS designation
$2,000 bonus for successfully completing the LCB exam and earning your license
Our culture is values-driven-we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people.
Key Responsibilities
Review documentation and prepare customs release entries for processing
Communicate with clients to clear shipments, provide updates, and resolve paperwork issues or customs holds
Assign correct tariff classifications (HTSUS)
Ensure shipments are released, classified, and billed accurately and in a timely manner
Handle general inquiries professionally via phone, email, or internal channels
Maintain knowledge of all ports across the U.S. and Canada
Ensure compliance with U.S. Customs regulations when completing import documents
Support other operational tasks as required
Qualifications
Required:
Previous customs entry release experience
Experience processing entries across multiple modes (highway, rail, air, ocean)
Strong accuracy and ability to handle large volumes of work under deadlines
Ability to work independently during evening shifts
Strong customer service and communication skills
Preferred:
Experience with Softwood Lumber Entries
CCS designation or Licensed Customs Broker (LCB) certification
Experience working with Partner Government Agencies (e.g., FDA, USDA)
Additional Information
To learn more about us, visit:
************
See what our team says:
Glassdoor Reviews
#ServeWithEnthusiasm #MakeItHappen #PlayAsATeam #LearnAndGrow
A & A Customs Brokers is a fair and equitable employer. We welcome applications from all qualified candidates regardless of ethnicity, race, age, gender identity, disability, or sexual orientation.
$45k-55k yearly 43d ago
Customer Relations Specialist (Hybrid- AZ Only)
Drivetime 4.1
Mesa, AZ jobs
**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
**That's Nice, But What's the Job?**
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
+ Responding to inquiries and complaints promptly through proactive follow up.
+ Interacting with customers through multiple means of communication, including phones, text, and social media.
+ Communicating with all lines of the business to properly research customer concerns.
+ Attention to detail to ensure accurate representation of their cases.
+ Problem solving with autonomy to offer assistance when appropriate.
+ Effectively managing customer conflict while under pressure.
+ Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
+ Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
+ Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
**So, What Kind of Folks Are We Looking for?**
+ Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
+ Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
+ Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
+ Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
+ Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
**The Specifics.**
+ High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
+ Hybrid role with opportunity to work from home in an approved location once training is completed
+ Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
+ Spanish Speaking a Plus!
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
$31k-39k yearly est. 22d ago
Customer Success Representative
Reliable Respiratory 3.9
Port Chester, NY jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in NY!
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$39k-57k yearly est. Auto-Apply 11d ago
Remote Customer Support Agent (P&C)
Jerry 4.0
Augusta, GA jobs
About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
* Respond to inbound calls from existing customers
* Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
* Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
* Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
* You can multitask and manage multiple competing priorities
* You are passionate about helping others
* Has 2+ years of experience working in a call center environment
Compensation and perks:
* Hourly wage: $19.00 - 21.00
* We will pay for your P&C license (expected within 60 days after starting)
* Medical, dental, vision insurance, 401K match
* Ability to work remotely (we provide work equipment)
* Ongoing training and mentorship from our leadership team
* An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
* Monday, Thursday, Friday: 6am - 4:30pm ET
* Saturday: 11:30am - 10pm ET
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at *******************
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
$19-21 hourly 5d ago
Customer Success Representative (TX)
Reliable Respiratory 3.9
Dallas, TX jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in TX.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$38k-56k yearly est. Auto-Apply 29d ago
Customer Success Representative
Reliable Respiratory 3.9
Merrimack, NH jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in New England.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$40k-56k yearly est. Auto-Apply 11d ago
Sales & Customer Service Call Center Specialist - Remote
Victoria's Secret 4.1
Cleveland, OH jobs
We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
Check out this Realistic Job Preview Video we have provided to get to know us a bit better
The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays.
Click here for details on the benefits related to this position.
Your Impact
* Utilize sales skills to make multiple product recommendations with customers on every call.
* Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
* Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
* Achieve excellent customer satisfaction scores on every call.
* Consistently enter accurate data into the company database.
* Follow work schedule as assigned.
Your Experience
* Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
* Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
* Professional communication skills
* Intermediate computer skills online and within the Microsoft Office suite (including Teams).
* Ability to perform basic mathematical computations
* Previous call center experience recommended
* Regular and reliable attendance is required
* Must pass a background check
Technical Requirements
* Desktop or Laptop computer with the most current version of Microsoft Windows or mac OS
* *Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible
* Hardwired Ethernet connection from router to computer *Wi-Fi internet is not compatible
* At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone
* High speed Internet of 100+ Mbps or higher
* Dedicated workspace free from distractions
Schedules
* Afternoon and evening shifts ending as late as Midnight Eastern Time
* Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
* Training schedule will vary from the accepted work schedule
* The schedule that you accept at the time of the offer cannot be changed
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15 hourly 20d ago
Customer Sales Guide
Drivetime 4.1
Columbus, OH jobs
**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
**That's Nice, But What's the Job?**
**Responsibilities of the Job (Or Better Known as, Your Next Destination)**
This is not your typical sales role. As a **Customer Experience Guide** , you are at the center of driving dealership success-delivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.
+ **Prospect daily** to build a strong pipeline and drive traffic to the dealership.
+ **Achieve and exceed sales targets** while delivering an iconic customer experience that keeps buyers coming back.
+ Take ownership of the **entire sales cycle** -from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
+ Confidently **present vehicles, highlight features, and match customers** with the right solution to close the sale.
+ Collaborate with managers and fellow Guides to deliver top performance and uphold **DT Way Standards** .
+ Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
+ **Engage customers proactively** -make calls, set appointments, and educate buyers to keep the pipeline moving.
+ Support dealership operations, including **opening and closing responsibilities** .
**What's in it for you**
+ **Base pay plus uncapped, performance-based sales incentives** -the more you sell, the more you earn.
+ Be part of a **fast-paced, results-driven team** where high performers thrive.
+ The opportunity to build lasting customer relationships while accelerating your career in sales.
**Knowledge, Skills and Abilities (The Good Stuff)**
+ Professional and persuasive communication skills; must have the **ability to close the sale** and handle customer requests
+ Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
+ Must execute the highest **attention to detail** when assisting with the sale processes
+ Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
+ Must **practice strict discretion** when dealing with sensitive information and account information
+ Must be comfortable **operating and parking vehicles** on and off the lot
+ Must be able to **work autonomously** and take ownership on assigned tasks
+ Must assure the highest level of **customer experience and satisfaction**
+ **Required at times to work a flexible schedule including mornings, evenings and Saturdays** .
**Requirements (a.k.a. What You Need to Get the Job Done)**
+ High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
+ **3+ years of related work experience** such as customer service, sales, or retail industry
+ **Valid driver's license** and acceptable driving record for the previous 3 years
+ Must be at least 18 years of age
+ Ability to pass a drug test and a background check
**Physical Demands:** The physical demands for this job.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a **safety sensitive position.**
+ Must be able to remain in a stationary position at least 50% of the time.
+ Frequently move about inside the office to access file cabinets, office machinery, etc.
+ Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
+ Requires visual acuity to operate motor vehicles.
+ Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
+ This position could require moving objects up to 20 pounds.
_This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice._
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Consistent Work Schedule.** We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
+ **Teamwork, Makes the Dream Work.** Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
+ **World Class Training and Development.** Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
$34k-41k yearly est. 52d ago
Customer Service Coordinator II - Logistics
Williams-Sonoma, Inc. 4.4
Braselton, GA jobs
JOB POSTING ALERT Customer Service Coordinator II Braselton, GA (on-site only) Applications will be considered from December 16th - December 22nd The Home Delivery Customer Service Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB.
PRIMARY FUNCTIONS:
* Ensuring the proper execution of daily scheduling needs of multiple customer orders
* Apply one email/zoom call resolution for customer escalated matters and support dedicated customer email boxes
* Perform all scheduling functions in a high-volume environment for all WSI product brands
* Supports multiple HUB Operations in different regions within the Supply Chain Operations
* Confirming customer delivery windows utilizing all WMS systems as well as updating customer contact information
* Handle dedicated email lines within 24-48 hours of contact/escalation
* Research customer inquiries and provide resolution within established timeframes
* Support and assist with Special Projects as assigned, including handle overflow coverage as needed
* Meet or exceed assigned B2B Logistics metrics as established by Ops. Manager and department KPIs
* Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
* Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
* Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting - removing emotion, utilizing proper grammar, and staying organized.
* Other duties as deemed necessary
MINIMUM QUALIFICATIONS:
* High School diploma or equivalent
* Excellent attendance and willingness to be part of a team - performing whatever duties as assigned
* 6 months combined work experience and demonstrated knowledge within Warehouse Management Systems
* Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
* MS Office Proficient: Outlook & Word - Basic to Intermediate; Excel - Intermediate to Advanced Skills highly preferred
* After in instruction, Coordinators are expected to build tables in Excel that comply with our templates and may be altered to meet customer's needs. They will be exporting data and scrubbing it to reflect accurate and clean information.
* Strong Communication Skills (Written and Verbal)
PREFERRED QUALIFICATIONS:
* Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams
* Acquired/Demonstrated WSI product knowledge for all Brands is preferred
* Supply Chain Background
* Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.
* Comfortable with managing multiple software systems
* Starting pay is $16.50/hr with optional medical benefits, 401k match, PTO and vacation benefits
Important Facts:
* This is a Full-Time, non-exempt level position requiring a 40-hour schedule
* Monday - Friday, hours TBD based off business need
* Position is located at the Braselton, GA DC and candidates must live within reasonable commute for consideration
$16.5 hourly Auto-Apply 25d ago
Customer Service/ Fruit Expert
Edible Arrangements of Lakewood 4.3
Lakewood, OH jobs
Job Description
Become a Fruit Expert for Edible Arrangements- With opportunities to advance
Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you!
Responsibilities include:
Strong Customer Service skills
Dealing with customer satisfaction issues & actively up-selling
Handling Cash
Making Arrangements (training provided)
Dipping Chocolate
Working with knifes or sharp objects
Overall cleanliness of the store and general store maintenance
You should be:
Detail oriented, a quick learner, and someone who will take initiative
Able to talk on the phone while typing and navigating through computer screens
Ability to work alone or in a group setting
Responsible, honest, possess a high level of communication
Excited about our product, articulate, have a good grasp on grammar and spelling
Self Starter
Manage your time/prioritize
Be able to multi-task
Flexible with schedule to work
$25k-33k yearly est. 16d ago
Customer Service/ Fruit Expert
Edible Arrangements 4.3
Lakewood, OH jobs
Become a Fruit Expert for Edible Arrangements- With opportunities to advance
Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you!
Responsibilities include:
Strong Customer Service skills
Dealing with customer satisfaction issues & actively up-selling
Handling Cash
Making Arrangements (training provided)
Dipping Chocolate
Working with knifes or sharp objects
Overall cleanliness of the store and general store maintenance
You should be:
Detail oriented, a quick learner, and someone who will take initiative
Able to talk on the phone while typing and navigating through computer screens
Ability to work alone or in a group setting
Responsible, honest, possess a high level of communication
Excited about our product, articulate, have a good grasp on grammar and spelling
Self Starter
Manage your time/prioritize
Be able to multi-task
Flexible with schedule to work
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world's most technically advanced, high-performance workwear. Today's trade professionals rely on apparel that keeps them safe, comfortable, and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon, and through our wholesale, retail, and enterprise sales partners. With about 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.
Job Description
We're looking for a passionate, product-oriented
Customer Experience Specialist
in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our customers. With a focus on anticipating customer needs, you'll partner with internal and external teams to solve problems and deliver top-notch service at all customer touch points. This is an early- to mid-career position reporting to the Customer Experience Manager and working closely with the marketing, product, and enterprise teams to provide unparalleled customer support.
Want to learn about our gear? Watch our Workwear as a System video. (*****************************
This is a full-time hourly position. In this role, you'll work from our headquarters in Denver, Colorado a minimum of one week per month, with the option to work remotely based on business needs.
ROLE & RESPONSIBILITIES
Make their day:
Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk's promise of industry-leading customer service.
Own it:
Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed.
Collaborate:
Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey.
Bring it home:
Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers' experiences.
Qualifications
Must Have
1 year experience in Customer Service or Customer Experience
Inbound phone call handing experience
Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk).
Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive)
Preferred
Experience in ecommerce or with a direct-to-consumer (DTC) brand
Call center experience with a focus on multichannel support (phone, sms, email, chat)
Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software)
Experience working in a hybrid or remote work environment
Bonus
Experience with apparel, uniform, or outdoor products
Familiarity, exposure, interest, or personal experience with the skilled trades
Familiar with KPIs and metric-based customer service objectives
Work Location and Schedule
Candidates must be able to work in our Denver office a minimum of one week per month
Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 4:00 PM
Additional Information
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!
Salary Range: $22.00 - $24.00 per hour base pay + bonus
Applications for this role are expected to be accepted through January 9, 2026
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world's most technically advanced, high-performance workwear. Today's trade professionals rely on apparel that keeps them safe, comfortable, and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon, and through our wholesale, retail, and enterprise sales partners. With about 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.
Job Description
TRUEWERK is looking for a passionate Customer Experience Specialist in Denver, CO to join our fast-growing, high-performance CX group. This role reports directly to the Senior Manager of Customer Experience and works cross-functionally with Product, Marketing, and Operations. Our ideal candidate is empathetic, independent, and comfortable using tools, resources, and sound logic to guide customers through post-purchase questions and gear selection.
This role is critical to our mission of retaining customers by providing best-in-class support, repairing relationships when necessary, and using creative problem solving to drive loyalty and long-term value. If you're a customer-first problem solver with a passion for helping people get into the right gear, we want to hear from you!
Want to learn about our gear? Watch our Workwear as a System video. (*****************************
This position is based in Denver, CO. Employees in this role are required to work from our headquarters at least 1 week per month, with the flexibility to work remotely during other times. You must have the availability to work weekends if needed.
ROLE & RESPONSIBILITIES
Put the Customer First
Deliver timely, accurate, and empathetic support across phone, email, chat, and social channels, consistently meeting performance targets for first response time, quality assurance, and customer satisfaction (CSAT).
Encourage self-service where appropriate while delivering high-touch, personalized support when needed.
Foster trust and connection in every interaction, taking ownership of the customer experience and turning customers into TRUEWERK advocates.
Help customers find the right gear for their needs, including fit guidance and identifying alternate solutions when availability or fit is limited.
Take Ownership and Deliver Results
Own customer resolutions end-to-end, including returns, exchanges, order fulfillment issues, and general order support, ensuring timely follow-through and accurate outcomes.
Provide creative solutions that balance customer satisfaction with business objectives and operational realities.
Use FreshDesk to manage, route, document, and categorize customer interactions to support reporting, visibility, and actionable insights.
Use macros, Help Center content, and sound judgment to maximize efficiency, consistency, and quality.
Work both independently and collaboratively in a dynamic, fast-paced environment while maintaining accountability for results.
Win as One Team
Identify friction points in customer interactions and partner with coworkers, vendors, and business partners to improve tools, workflows, and processes across the customer journey.
Share customer feedback, trends, and insights with Marketing, Product, and Operations to support continuous improvement of products, messaging, and processes.
Provide additional support to wholesale and enterprise partners as needed to help resolve customer issues and support revenue-driving relationships.
Qualifications
Must Have
1 year experience in Customer Service or Customer Experience
Inbound phone call handing experience
Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk).
Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive)
Preferred
Experience in ecommerce or with a direct-to-consumer (DTC) brand
Call center experience with a focus on multichannel support (phone, sms, email, chat)
Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software)
Experience working in a hybrid or remote work environment
Bonus
Experience with apparel, uniform, or outdoor products
Familiarity, exposure, interest, or personal experience with the skilled trades
Familiar with KPIs and metric-based customer service objectives
Work Location and Schedule
Candidates must be able to work in our Denver office a minimum of one week per month
Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 4:00 PM
Additional Information
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!
Salary Range: $22.00 - $24.00 per hour base pay + bonus
Applications for this role are expected to be accepted through January 9, 2026
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.
$22-24 hourly 21h ago
Weekend Customer Service/ Retail Advisor
Ladies & Gentlemen Salon Spa 3.7
Niles, OH jobs
Purpose: All aspects of customer service at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software, SalonBiz and other standard software packages Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customer service preferred
Excellent customer service and organizational skills
Detail oriented
Computer knowledgeab
$28k-33k yearly est. 24d ago
Customer Service Advisor
Specsavers Uk 3.9
Kettering, OH jobs
Are you someone who loves helping people and solving problems? If yes, keep reading. As a Customer Service Advisor, you'll be the first point of contact for customers and visitors, answering questions, resolving, issues, and making sure every interaction is a positive one. You'll use a variety of communication methods and tools to keep things running smoothly and professionally.
The role isn't just about answering phones, it's about building trust with our customers. You'll be supported to grow your skills, stay up to date with our products and systems, and contribute to a team that values open communication, collaboration and continuous improvement.
If you've got a "customer first" mindset, strong communication skills, and enjoy working independently and part of a team, we'd love to hear from you.
Dutch speaking would also be beneficial for this position but not a deal breaker.
Ready for your next role... Apply Now!
Please note this is a 12 month fixed term contract.
$28k-33k yearly est. 1d ago
2nd shift and weekend Customer Service Coordinator
Ladies & Gentlemen Salon Spa 3.7
Lyndhurst, OH jobs
Purpose: To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end. Essential Functions: To Provide Guest Experience Through:
Make the guest feel welcome with your greeting in the salon or over the phone
Politely and efficiently schedule appointments
Process transactions with accuracy at point of sale
Solicit sale of new or additional services, retail products and gift cards
Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.
Identify the guest prior to arrival. Connect stylist and guest in a timely manner
Operate SpaBiz efficiently, as it relates to your position.
Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment
Enter all guest information into SpaBiz
Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms
Assists in stocking merchandise
Clean all areas as needed
Other duties as assigned
Requirements
Position Qualifications:
Customer service experience, preferably in retail
Ability to multi-task
Computer knowledgeable
$26k-34k yearly est. 24d ago
Customer Service Experts (Great Benefits, No Weekends!)
One Inc. 4.4
Maumee, OH jobs
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Are you looking for a great opportunity with an awesome company???
AllianceOne has an opening for you as a Customer Service Expert working in our Maumee OH location!
We are currently hiring for professional customer service experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers.
We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities!
We are a Certified "Great Place to Work", apply today to join the team!
QUALIFICATIONS:
Prior customer service experience (call center experience is a plus!)
Excellent verbal communication skills with a professional phone presence
Strong desire to achieve goals
Basic computer knowledge/skills; ability to multitask when talking and typing at the same time
Ability and openness to work with a diverse customer base
Works well in team settings
40 hours per week (M-F 8.5 hour shift availability between 8:00am - 7:30pm)
PAY: $15.00 /hour
BONUS: Eligible for up to $450 per month in monthly incentives.
BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
$15 hourly Auto-Apply 60d+ ago
Client Specialist
Levin Furniture & Mattress 4.4
Ohio jobs
Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Oakwood Village, OH Store Location!
We re hiring enthusiastic, energetic people today!
We re a family-owned company with a history of caring for our employees, customers and community!
Levin Furniture & Mattress Compensation and Benefits Program:
Increased Pay Rates - Earn more at Levin
Paid Training - A Blended Training Approach
Growth Opportunities Levin s loves to promote from within
Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO
Generous Employee Discount
Friendly, Supportive Work Environment
Beautiful Showroom with Top Brands & Trends
Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role!
In this fast-paced position, you ll:
Deliver outstanding customer service and support the sales team
Learn sales skills, product knowledge, and promotions
Participate in sales meetings and vendor trainings
Assist with store operations, social media, and customer calls
Complete all core training for the Sales Associate role and demonstrate your new skills.
Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience.
Assist with daily operations, promotions, pricing, and store presentation.
Engage with customers in-store and over the phone, helping them find the perfect solutions.
Work a flexible retail schedule including evenings, weekends, and holidays.
Work at multiple Levin Mattress locations as needed
What You Bring:
Passion for customer service and sales.
Excellent communication and listening skills
Basic computer and numerical reasoning abilities
Reliability and willingness to work at multiple locations
Energy, independence, and a drive to succeed
This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales!
Physical Demands:
Ability to sit, stand, walk, stoop, and reach regularly.
Ability to climb stairs occasionally, dependent upon location.
Ability to communicate effectively with customers and co-workers.
Ability to use vision to read documents and computer screen.
Ability to use hands to type information into computer.
Ability to lift/carry up to 60 lbs.
Disclosures:
EOE M/F/V/D Drug-Free Workplace