Support Engineer
Systems administrator job in Ann Arbor, MI
Sintela is a global leader in fiber optic sensing technology with over 20 years of industry expertise. The company specializes in delivering state-of-the-art ONYX Distributed Acoustic Sensing (DAS) units, known for their unparalleled sensitivity. Utilizing AI-based algorithms trained on over 1,000,000 hours of real-world data, Sintela provides advanced solutions for various industries. The organization is committed to innovation and excellence, driving cutting-edge developments in the field of fiber optic sensing.
Role Description
This is a full-time, on-site Support Engineer role based in Ann Arbor, MI. Responsibilities include providing technical support for existing systems, troubleshooting hardware and software issues, assisting customers in resolving technical queries, and ensuring smooth system operations. The role also involves integrating feedback from customers to improve service quality and system performance.
Qualifications
Experience in Troubleshooting and providing Technical Support for hardware and software systems
Strong Customer Support and Customer Service skills with a focus on client satisfaction
Proficiency in working with various Operating Systems
Ability to communicate effectively and provide solutions in a fast-paced environment
Bachelor's degree in Engineering, Computer Science, or a related technical field preferred
Previous experience in the fiber optic sensing or a related technology field is an advantage
Availability to work on-site in Ann Arbor, MI
IT Field Technician
Systems administrator job in Rochester, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Rochester, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
Senior System Administrator
Systems administrator job in Canton, MI
*TIER 3 MSP SUPPORT IS A MUST HAVE- supporting on client and user ends*
Looking for 5+ years of experience in this space
Must be willing to go onsite 5 days a week to Canton, MI
Collaborate with clients to assess their technology needs and challenges, providing tailored consulting services that align with their business objectives.
Design and implement advanced technology solutions, focusing on the Microsoft Platforms.
Conduct thorough analyses of existing systems and processes to identify areas for improvement and optimization.
Troubleshooting Internet Performance, Firewalls, Servers, Wireless, VoIP and Connectivity
Stay abreast of industry trends and emerging technologies, providing thought leadership and strategic insights to clients.
Help maintain comprehensive documentation, including project plans, technical specifications.
Work well with our entire team and support others in a mentorship type role while supporting escalated or overflow tickets.
Qualifications
Bachelor's degree in Computer Science, or a related field; industry certifications a plus.
Proven experience as a Technology Consultant or similar role, with a strong focus on Managed Solution Providers.
In-depth knowledge of current technology trends and best practices in the industry.
Excellent analytical and problem-solving skills, with the ability to think critically and strategically in unique situations.
Strong communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
Demonstrated ability to manage multiple (yet often small in scope) projects simultaneously while maintaining attention to detail.
A collaborative mindset with the ability to work effectively in a team-oriented environment.
IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)
Systems administrator job in Harper Woods, MI
We are seeking an IT Infrastructure & Support Specialist who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory.
Key Responsibilities
Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests.
Install, configure, and troubleshoot AutoCAD LT, including workstation performance, drivers, and plotting issues.
Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity.
Provide Tier 1 remote and on-site support via TeamViewer and Freshservice.
Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications.
Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting.
Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates.
Maintain accurate ticket updates and documentation.
Collaborate with central IT for escalations (networking, server, advanced CAD issues).
No cabling/wiring work required.
Required Skills & Experience
Freshservice - Software
High level ticketing experience
Microsoft 360 and Windows experience
Comp TIA A+ certification
Ticketing and Troubleshooting
Ability to lift/move up to 50 lbs. (IT equipment).
IT Infrastructure & Support Specialist
Systems administrator job in Harper Woods, MI
Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure.
**Role**
Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required.
**Key responsibilities**
- Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support.
- Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots).
- Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity.
- Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP.
- Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues.
- Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting.
- Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current.
- Maintain accurate ticket updates, asset records, and quick guides for recurring issues.
- Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work.
**Requirements**
- 2-4+ years in IT support/help desk/desktop support.
- Strong Windows workstation support; printer/plotter setup and troubleshooting experience.
- Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics.
- Office 365 support experience; user/account/application troubleshooting.
- Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice).
- Clear, patient communication; ability to work independently on-site.
- Able to lift/move typical IT gear (monitors/printers) 50LB
- **Certifications**
- Required: CompTIA A+ (or equivalent experience).
- Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD.
**Nice to have**
- Basic scripting (PowerShell) for repeatable tasks.
- Experience with CAD peripherals/environments; driver/package deployment familiarity.
- ITIL/CompTIA A+/Network+ helpful but not required.
**Success measures**
- Ticket SLA adherence and first-contact resolution.
- User satisfaction/CSAT at Harper.
- Uptime/readiness of printers/plotters and CAD workstations.
- Accuracy of on-site inventory and asset records.
- Quality/coverage of documentation and ticket notes.
**Work conditions**
- On-site at Harper; occasional short trips to nearby buildings.
- Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable).
Reports to: IT Manager
Information Technology System Administrator
Systems administrator job in Oak Park, MI
IT Systems & Operations Administrator
Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's image One.
It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!”
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you!
Who We Are
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
What will your Responsibilities be?
Maintain regular and routine attendance, either onsite or remotely as scheduled.
Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
Provide emergency after-hours support when required.
Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
What do you need to have?
3-5 years of IT support, systems administration, or related technical role
Experience with IT service management, infrastructure monitoring, and ticketing systems
Preferred: CompTIA A+, Network+, Security +
Microsoft or Cisco Certification
SQL Certification
Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
Management/Knowledge of Huntress MDR Software, VMware
Power PDF and general management/oversight of 3rd party software
Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
Excellent communication skills, both written and verbal
Perks of this position
Amazing workplace culture
Medical, Prescription Drug, Dental and Vision Benefits
Health Savings Account benefits
Flexible Spending Account benefits
Company paid Life Insurance
Matching 401K savings instrument
Paid Time Off Program
Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
Senior System Administrator
Systems administrator job in Brighton, MI
The Toyoda Gosei Group is a leading global manufacturer of rubber and plastic automotive components, safety systems and LEDs. Globally Headquartered in Japan with a network of 67 group companies in 17 countries and regions, the Group brings its extensive range of products to customers all over the world.
Toyoda Gosei North America (headquartered in Troy, MI) has an opening for a Senior Systems Administrator in the
Computer Information Systems
department. The Sr Systems Administrator functions with a high degree of autonomy, and is responsible for professional-level system and software administration for AS/400, EDI, Info Future Three, and others as assigned for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (AMCs).
Essential Duties and Responsibilities
• Administer, maintain, and support AS/400 systems, including security, backups, performance, and user support.
• Manage and support Infor Future Three software, ensuring seamless integration with business processes.
• Lead setup and implementation of EDI, shipping, and invoicing software for new North American Manufacturing Companies (NAMCs) and customers.
• Act as a resource to internal teams and external customers for shipping, labeling, and EDI-related issues, ensuring timely resolution.
• Partner with Accounting to identify and resolve outstanding receivables.
• Configure and maintain security for AS/400 and Infor applications, including user provisioning, access reviews, and audit reporting.
• Develop and maintain reports in IBI and AS/400 to support business needs related to shipping, EDI, and invoicing.
• Coordinate end-to-end implementation and testing of new customer business processes.
• Monitor EDI data flow to ensure optimal system performance and reliability.
• Drive optimization by being actively engaged in continuous improvement efforts (kaizen) such as streamlining processes, optimizing systems and enhancing overall efficiency
• This role requires the completion of other duties as assigned
Required Education, Experience, and Skills
Certifications and Education
• Bachelor's degree in Computer Science or related field is required, or equivalent years of relevant experience is required
Experience
• Minimum of 3 years of experience in a systems analysis or application program development function is required
Physical Requirements
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Technology Competencies
• Proficiency using Microsoft Office Suites 2016 or newer is required
• Demonstrable experience working with AS400, IBI and Infor Software is required
Work Environment
• Hybrid Environment, mainly Office Environment but some Plant Environment required
Additional Competencies
• Ability to consistently meet deadlines is required
• Effective verbal, non-verbal, negotiation and written communication skills are required
• Ability to sustain a high degree of professionalism in interacting with internal and external customers is required
• Effective attention to detail, problem solving, analytical and organizational skills are required
Benefits (subject to eligibility):
• Hybrid Work Style (if eligible)
• Insurance (Health, Dental, Vision, Prescription Drug Program)
• Company Paid STD, LTD, Life, and AD&D
• Generous Employer Contribution to HSA
• Short and Long Term Disability
• 401K Company Match
• Paid Time Off/Holidays
• Free Employee Assistance Plan (EAP)
• Reimbursement Programs (Cellphone, Tuition, Vehicle, etc.)
• Multiple Free Wellness Programs Offered
IT Cloud and Systems Administrator
Systems administrator job in Livonia, MI
The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations.
Main Duties and Responsibilities
Server & Network Administration
Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed
Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments
· Configure and maintain LAN/WAN, firewalls, VPNs, and switches.
· Ensure secure and reliable FTP data transfers from international partners
· Design, install, configure, and maintain computers, servers, networks, and related infrastructure
· Monitor systems performance and ensure reliability and availability
· Troubleshoot and resolve hardware, software, and network issues
· Perform regular system backups and recovery procedures and audits
· Develop and maintain documentation for systems and processes
· Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable
Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines
Stay current with IT industry trends and emerging technologies
Recommend and implement best practices for achieving high reliability, scalability and cost optimization
Database and Security Administration
Support PostgreSQL databases and remote access systems.
Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments.
Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks.
Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies.
Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable.
Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS).
Develop and enforce security policies, access controls, and user authentication protocols.
Coordinate incident response efforts and maintain documentation of security events and resolutions.
Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation.
Collaborate with internal teams to ensure secure software development and deployment practices.
Provide training and guidance to staff on security awareness and safe computing practices.
Team Collaboration and Support
Work closely with a small IT team (3 staff members) to support daily operations.
Provide Tier 2/3 support for escalated issues.
Document systems, procedures, and configurations.
Skills, Qualifications, and Competencies
Required Skills
Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus.
A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services
Proficiency in Windows and Linux operating systems
Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker)
Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP)
Network troubleshooting and performance tuning.
Proven incident response and security hardening experience
Compliance awareness (e.g., ISO 27001, NIST, GDPR)
Excellent troubleshooting, problem-solving and analytical skills
Familiarity with PostgreSQL and remote access tools.
Strong communication and interpersonal skills
Preferred Skills
Certifications: MCSE, RHCE, CCNA or similar
Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes).
Scripting in Python or Bash.
Experience with geospatial data or lidar processing is a plus.
Work Environment
On-site presence required at our Livonia, MI office.
Fast-paced office environment with multiple priorities and competing demands
Regular office hours with some requirements for additional work during busy times.
May work for long periods reviewing data on computer
Occasional 15-20% travel to office in California
Assets
Experience with test driven DevOps
Experience with continuous integration environments
Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus
Moving servers and/or data to across servers a plus
Coding using python
Domain knowledge of Geospatial subject domain
Disclaimer
This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position.
Customer Relationship Management Administrator
Systems administrator job in Southfield, MI
will be responsible for the day-to-day management of our corporate CRM system
(Followup CRM). The CRM system is shared across many divisions in North America. The CRM is a
crucial part of our business development, project pipeline and estimating logs. It is also accessed
for analytical data in M&A.
This role ensures data accuracy, user support, and system evolution in collaboration with our CRM
software provider. The CRM System Administrator will play a pivotal role in onboarding new users, integrating acquired companies [into the CRM], and driving consistent adoption across divisions.
Key Responsibilities
Data Management
Periodically vet, scrub, and reconcile CRM data to maintain accuracy and consistency.
Align and integrate data from newly acquired companies into the corporate CRM.
User Administration
Maintain and manage user accounts, permissions, and access levels.
Ensure onboarding and training programs are completed by new users.
Provide ongoing support to users and department leaders to ensure proper procedural use.
Responsible for maintaining proper entry and maintenance of companies and owners.
System Development & Collaboration
Coordinate data requirements from our Finance, Accounting and M&A teams.
Partner with the CRM software provider to enhance system functionality, reporting, and customization.
Gather feedback from users and communicate system improvement needs to the provider.
Develop and implement integration plans for acquired companies, including data alignment, reconciliation, and training.
Training & Adoption
Facilitate onboarding sessions and refresher training for employees across divisions.
Serve as the primary point of contact for CRM-related inquiries and troubleshooting.
Promote best practices to maximize CRM adoption and value across the organization.
Qualifications
Organized and attentive to details.
Bachelor's degree in Business, Information Systems, or related field preferred.
3+ years of experience in CRM administration, customer support, or data management.
Success in change management and cross-functional collaboration.
Strong technical aptitude with the ability to quickly learn and adapt to new software.
Excellent communication, problem-solving, and organizational skills.
Experience with mergers and acquisitions integration is a plus.
Prior experience in construction or related industries is advantageous but not required.
Desktop Specialist
Systems administrator job in Sterling Heights, MI
Job Description:-
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong mac OS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
ERP Systems Analyst - Infor XA / iSeries
Systems administrator job in Auburn Hills, MI
BUSINESS SYSTEMS ANALYST (MUST have Infor XA or iSeries experience)
Direct Hire
Auburn Hills, MI (Relocation is available)
$76-107k
Reporting to the Corporate Business Systems Manager, this position of Business Systems Analyst (ERP/iSeries) is responsible for supporting, maintaining, and enhancing the company's ERP system, primarily Infor XA, within a manufacturing environment. This role requires strong ERP functional knowledge, hands-on experience with iSeries (AS/400) system administration and CL Commands, RPG programming concepts, and proficiency in SQL for reporting and data analysis. The position plays a key role in optimizing ERP modules across Finance, Engineering, Purchasing, and MRP, while also supporting integrations, maintaining data integrity, and driving process improvements in collaboration with business and IT stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ERP System Administration & Support:
Provide technical support and troubleshooting for ERP (Infor XA preferred) and iSeries environments.
Manage ERP system configurations, user access, and security protocols.
Coordinate and execute ERP upgrades, patches, and system enhancements with minimal disruption to business operations.
Develop and maintain SQL queries and reports to extract, analyze, and present business-critical data.
Support integrations between ERP and ancillary applications, including EDI interfaces and automation of repetitive IT tasks.
Business Process Improvement & Analysis:
Analyze current business processes to identify inefficiencies and recommend ERP enhancements.
Customize and optimize ERP modules for Finance, Engineering, Purchasing, and MRP to improve operational efficiency.
Collaborate with end-users to gather and document business requirements and translate them into system solutions.
Conduct independent and user-driven system testing to ensure functionality and stability.
Strong problem-solving and analytical skills to troubleshoot complex system issues.
Design ERP dashboards and reports to support decision-making.
Project Management & Implementation:
Participate in ERP-related projects across multiple locations, ensuring alignment with business needs.
Collaborate with cross-functional teams and vendors to define requirements, test solutions, and implement system enhancements.
Assist in planning, managing and executing ERP implementation and migration projects.
Ensure projects remain on schedule and within scope while providing regular status updates.
Training & User Support:
Provide end-user training and create documentation to support best practices.
Assist employees in troubleshooting and resolving ERP-related issues efficiently.
Maintain structured documentation of IT processes, system changes, and troubleshooting guidelines.
Data Integrity & Compliance:
Implement security best practices, ensuring that data is protected, and that user roles and permissions align with company policies.
Ensure data integrity within the ERP system by performing regular Separation of Duty (SOD) audits.
Ensure security policies are adhered to.
iSeries Administration & Support:
Hands-on experience with iSeries CL commands, administration, and troubleshooting.
Maintain helpdesk tickets according to department standards.
Willing to work flexible hours.
Travel as required for ERP projects.
Provide 24/7 on-call support when needed.
Perform additional duties as required within or outside of job scope.
EDUCATION AND EXPERIENCE:
Bachelor's Degree in Information Technology, Management Information Systems, or a related business field.
Minimum 5 years of experience working with ERP, Infor XA preferred, in a manufacturing environment.
Proficient in SQL queries and data analysis.
Proficiency in iSeries system administration and CL command execution.
Familiarity with RPG programming concepts to support system-level tasks and troubleshooting.
Excellent project management skills with the ability to handle multiple priorities.
Effective communication skills to collaborate with business users and IT teams.
Self-motivated and detailed with an ability to work independently and collaboratively in a team environment.
Senior Infrastructure Engineer
Systems administrator job in Ann Arbor, MI
Senior Infrastructure Systems Engineer and Architect
About the opportunity
Adecco is happy to present the following opportunity with an established enterprise. This senior, hands on role keeps the lights on today while shaping where the platform goes next. You will steady day to day operations and lead modernizations across servers, virtualization, storage, networking, and cloud. Automation is a big theme.
What you will tackle
• Keep a hybrid environment healthy across Windows and Linux, VMware based virtualization, and enterprise storage and networking
• Troubleshoot tough incidents, drive root cause, and put long term fixes in place
• Design and deliver improvements that boost reliability, performance, security, and cost efficiency
• Support cloud workloads in AWS or Azure and connect them cleanly to on premises systems
• Automate repetitive work with scripting and infrastructure as code
• Partner with application, security, and operations teams and share best practices with junior engineers
• Lead and contribute to upgrades, migrations, and refresh projects with solid change control and documentation
What you bring
• Senior level enterprise infrastructure background working across Windows Server and Linux
• Strong VMware experience with vSphere and related tooling
• Solid grounding in storage, backups, and disaster recovery in an enterprise setting
• Networking fundamentals TCP IP, VLANs, DNS, DHCP, routing, firewalls, and cloud networking concepts
• Hands on automation using tools like PowerShell or Python and IaC platforms
• Comfortable owning both operations and project work in a global environment
• Bachelor's degree in a related field or equivalent experience
Nice to have
• Experience in large, multi site environments
• Familiarity with monitoring and observability platforms
Why this role
• High ownership and visibility
• Real runway to modernize, automate, and improve reliability
Equal Opportunity Employer
How to apply
Apply directly to ************************ with your resume and a short note on relevant experience.
Enterprise Systems Engineer
Systems administrator job in Troy, MI
Are you looking to work for a company that provides an innovative work environment, and your voice is heard? We are looking for an Enterprise Systems Engineer to work in Metro Detroit. This is a hybrid role that will require the engineer to be onsite two days a week. This is a direct hire opportunity.
The Enterprise Systems Engineer will conduct a wide range of regional support and implementation activities for servers, storage, networks, and applications, focusing on cybersecurity standards and Information Technology Infrastructure Library (ITIL) best practices. This role involves designing, developing, and implementing solutions to resolve server, storage, and network issues, using project management and process building methods to align with IT security policies. Additionally, the role will collaborate with regional IT teams, internal departments, external vendors, and stakeholders to ensure system integrity and performance.
Major Duties/Responsibilities
Top duties or activities in a given year. Not all tasks/steps performed are listed.
Implement and maintain network security measures, including firewalls, intrusion detection systems, VPNs, MFA, and the latest password and data protection strategies to prevent and detect unauthorized access and cyber threats.
Investigate the suitability, assist with the design, and coordinate the implementation of effective monitoring, maintenance, integration, and automation processes for server, storage, and network infrastructure, ensuring network reliability and availability.
Communicate and collaborate with regional IT teams, NSNA internal departments, external vendors, and other stakeholders to analyze requirements and make recommendations to IT leadership for the design and implementation of robust security measures and solutions aligning with IT strategic initiatives.
Contribute to the development and testing of disaster recovery plans to ensure rapid recovery of IT services in the event of a major incident.
Provide guidelines and assist Enterprise Systems Administrators in troubleshooting complex issues, performing system maintenance and upgrades, and supporting end-users with escalated tickets.
Participate in incident response activities, helping to identify, contain, and remediate security incidents and system outages
Assist the IT Service Delivery team as an escalation point for technical support, user access management, and guidelines for supporting applications such as M365, SharePoint, line-of-business applications, and others as required.
Maintain accurate records of system configurations and changes, ensuring consistency and compliance with configuration and change management standards.
Ensure infrastructure systems comply with ISO 27001 and TISAX controls, and participate in continuous improvement activities involving policies, procedures, and user guide development to ensure standardization.
Stay up to date with and investigate new developments and trends in technology solutions related to infrastructure and cybersecurity.
Required Education
Bachelor's degree in Computer Science, Information Technology, or related experience.
CCNA or CCNP certification is a plus.
Related Experience:
7+ years of experience in IT with 3-5 years of experience in IT infrastructure, network security, or a related field.
Proven experience in implementing and managing network security measures, including firewalls, intrusion detection systems, VPNs, MFA, and data protection strategies.
Hands-on experience with server, storage, and network infrastructure monitoring, maintenance, integration, and automation processes.
Experience in developing and testing disaster recovery plans and participating in incident response activities.
Experience with hypervisor and VDI solutions in a hybrid cloud environment, including deployment, management, and troubleshooting.
Strong knowledge of cybersecurity standards and ITIL best practices.
Proficiency in managing and troubleshooting complex IT systems, including servers, storage, and networks.
Familiarity with ISO 27001 and TISAX controls and compliance requirements.
Expertise in supporting applications such as M365, SharePoint, and other line-of-business applications.
Technical proficiency in hypervisor technologies (e.g., VMware, Hyper-V) and VDI solutions (e.g., Citrix, VMware Horizon).
Excellent communication and collaboration skills to work effectively with regional IT teams, internal departments, external vendors, and stakeholders.
Strong analytical and problem-solving abilities to design and develop solutions for IT infrastructure issues.
Project management skills to coordinate and implement IT security policies and processes.
Ability to stay up to date with the latest developments and trends in technology solutions related to infrastructure and cybersecurity.
Systems Integration Engineer
Systems administrator job in Ann Arbor, MI
Who We Are:
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities - bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Job Purpose:
The Systems Integration Engineer is responsible for coordinating, designing, implementing, and maintaining seamless integrations between NCMS information systems and data to ensure consistency, reliability, and efficiency across platforms. This role serves as the technical, collaborative bridge between core business systems ensuring that data flows are accurate, secure, and optimized for performance.
Primary Responsibilities:
Design, implement, and maintain integrations between enterprise systems to ensure accurate and secure data exchange.
Develop and manage middleware or integration layers to facilitate data transformation, cleansing, and validation before transfer between systems.
Serve as the subject matter expert for system interoperability, identifying opportunities to reduce manual processes and improve data reliability.
Partner with application owners and business stakeholders to understand requirements, map data flows, and define integration strategies.
Support and maintain API connections, data pipelines, and automation tools that support business process optimization.
Develop monitoring and error-handling mechanisms to ensure data synchronization accuracy and reliability.
Document systems architectures, data mappings, and integration processes in alignment with IT governance practices.
Collaborate with cybersecurity, compliance, and leadership teams to ensure data integrity and adherence to organizational standards.
Assist in developing and enforcing change management, version control, and release management procedures for integrations.
Participate in planning, testing, and deployment of new or upgraded systems that impact data flow and integration.
Recommend and implement process improvements to optimize system interoperability and performance.
Perform other duties as assigned.
Requirements:
Must be a citizen of the United States.
Must have or be eligible to obtain a government security clearance.
Must be fully vaccinated against COVID-19 unless legally exempt.
Flexibility to work a hybrid schedule; three days in office & two days home.
Bachelor's degree in information technology, computer science, or related field, or an equivalent combination of education and experience.
3-5 years of experience in systems integration, data exchange, or enterprise application support.
Experience building and managing APIs (including REST and SOAP), data pipelines, and middleware solutions.
Experience in Microsoft 365, Azure, and AWS cloud environments (government cloud environments preferred).
Experience working with Microsoft Power Platform.
Experience with programming languages such as Python, JavaScript, SQL, PowerShell, or other languages.
Strong understanding of data mapping, transformation, and normalization principles.
Proven analytical and problem-solving abilities with attention to data quality and security.
Demonstrated ability to collaborate and communicate effectively across technical and non-technical teams.
Understanding of CMMC level 2/3, NIST SP 800-171, and secure handling of Controlled Unclassified Information (CUI) preferred.
Exposure to FedRAMP, DFARS, and other regulatory frameworks affecting cloud-based integrations preferred.
NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
Windows System Engineer
Systems administrator job in Detroit, MI
Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://bit.ly/1AQnbLY *You can apply through Indeed using mobile devices with this link. Job Description The Windows System Engineers play a critical role in the design, implementation and administration of our Windows systems. System Engineers ensure the stability, integrity, and efficient operation of the messaging systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.You must have USA/Canadian Citizenship or your Green Card/EAD.
Responsibilities:
Install, configure and maintain Microsoft Active Directory
Oversee and troubleshoot OS and applications using OS-based, resource kit, and third-party tools
Support a multi-server web farm running IIS 7.x, hosting multiple .NET based applications
Utilize enterprise tools to manage, monitor and secure large enterprise data center environments
Troubleshoot problems and quickly resolve issues
Analyze failures to minimize outages and interruptions
Requirements:
Experience working with Microsoft Active Directory, including the design, implementation, and overall architecture of Active Directory
Bachelor's degree in computer science or similar technical subjects, or at least three years of related work experience
Proven experience performing server systems design, implementation and administration
Proven experience with server class hardware from a major OEM (Dell, IBM, HP, etc.) and Windows server operating systems (2003, 2008, 2008 R2, 2012)
Proven experience working with 64-bit x86 based hardware and 64-bit Windows operating systems
Ability to script and develop using .Net, Powershell, VBScript and related systems
Ability to implement solutions utilizing Microsoft technologies such as Windows Clustering, IIS 7.x, 8.0, DFS, SQL Server 2008, 2008 R2 and 2012, SharePoint 2007/2010, etc.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Discovery IT System Administrator (Top Secret Clearance Required)
Systems administrator job in Detroit, MI
Discovery IT System Administrator Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
The Contractor shall provide the following services to include but not limited to:
* Contractor shall ensure the day-day availability of electronic discovery applications and related tools;
* Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
* Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
* Contractor shall maintain security, backup, and redundancy strategies;
* Contractor shall assist technical architecture design discussions;
* Contractor shall liaise with vendors on behalf of OGC to address product issues;
* Contractor shall develop and provide training for the end-users;
* Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
* Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
* Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
* Contractor shall support the discovery application integration/migration activities;
* Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues;
* Contractor shall have legal technology experience and knowledge of the EDRM;
* Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment;
* Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration;
* Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022;
* Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways;
* Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Phone: *****************Email: [email protected]
#CJ
$124,895.40 - $169,500.90 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
IT Administrator
Systems administrator job in Brighton, MI
Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company's IT network, servers, security systems as well as user endpoints such as laptops and mobile devices.
Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users.
LOCATION:
Brighton, MI
WHY NIKON METROLOGY?
You'd be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.
KEY AREAS OF RESPONSIBILITY:
Will include, but not limited to the following:
Technical Support & Troubleshooting
Diagnose and resolve issues with computer hardware, software, and network connectivity.
Respond to user inquiries and provide technical support.
Guide users through step-by-step solutions to common problems.
System & Software Management
Install, configure, and maintain operating systems, applications, and other software tools.
Manage user accounts, permissions, and security settings.
Perform system updates and deploy new hardware and software to users.
IT Infrastructure & Maintenance
Execute operational tasks related to IT infrastructure projects supporting business operations and security.
Monitor and maintain servers, storage, and other IT infrastructure components.
Implement and manage data backup (local & offsite) and recovery solutions.
Communication & Documentation
Log and prioritize support requests using a ticketing system.
Create and maintain knowledge base articles and technical documentation.
Communicate clearly and empathetically: with both technical and non-technical users.
Escalate complex issues to other team members or external support providers
End user focus
Ensure a high level of end user satisfaction by providing timely and efficient support.
Follow up with users to ensure that issues are resolved to their satisfaction.
Gather and relay feedback.
QUALIFICATIONS
ESSENTIAL:
Required Knowledge, Skills, and Abilities:
Minimum of two (2) to four (4) years prior experience with providing workstation support
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required
Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality
Full professional proficiency in English, written and spoken.
Certificates, License, Registrations:
Associate's degree in Computer Technology or related field. Certifications
DESIRABLE:
Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified
TECHNICAL COMPETENCIES:
Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022.
Hardware & Software : Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications.
Networking : Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting.
IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools.
Security : Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security.
Active Directory & Group Policy : User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting
Microsoft Office 365 and other common desktop applications
Awareness of all mainstream mobile technologies (Apple)
Remote Support : Experience using remote access tools for efficient user support
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
Occasional business trips to other NM sites
This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment.
Must be able to sit or stand for extended periods while working at a computer.
Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware.
Manual dexterity required for using tools, keyboards, and other IT equipment
HOW WE TAKE CARE OF OUR TEAM
CULTURE SPIRIT
Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office.
WORK-LIFE BALANCE
We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days!
PERSONAL DEVELOPMENT
We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
AMAZING MEDICAL BENEFITS & PERKS
We'll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.
Auto-ApplyIT Network Administrator
Systems administrator job in Wixom, MI
The IT Network Administrator is responsible for designing, implementing, and maintaining secure, scalable, and highly available network solutions within Microsoft Azure. This role ensures optimal performance, reliability, and compliance of cloud-based infrastructure while supporting business objectives and security standards.
Key Responsibilities:
On Prem and Cloud Network Design & Management Configure and manage Azure Virtual Networks (VNets), subnets, and network security groups.
Implement and maintain VPNs, ExpressRoute, and hybrid connectivity solutions.
Optimize network performance and troubleshoot connectivity issues.
Security & Compliance Apply Azure Firewall, DDoS protection, and network security best practices.
Ensure compliance with organizational and regulatory standards.
Monitor and respond to security alerts and vulnerabilities.
Monitoring & Optimization Utilize Azure Monitor, Network Watcher, and related tools for performance tracking.
Conduct capacity planning and cost optimization for network resources.
Collaboration & Support Work closely with cloud architects, system administrators, and security teams.
Provide Tier 3 support for network-related incidents and escalations.
Auto-ApplyIT Administrator & Software Trainer
Systems administrator job in Madison Heights, MI
We are seeking a knowledgeable and versatile IT Administrator & Software Trainer to join our growing IT team. This dual-role position is ideal for someone who can manage, maintain, and administer IT systems
and
effectively train employees on new and existing software solutions. The ideal candidate will be responsible for supporting and managing SharePoint, Office 365, and spreadsheet systems, as well as overseeing IT-related software assets. They will also deliver clear and effective training to staff on any software rolled out by the IT department. Exceptional communication, strong technical skills, and the ability to support users of varying technical backgrounds are essential
Join a legacy! Rose Pest Solutions is a 4th-generation, family-owned business and the oldest pest management company in the nation, established in 1860. We focus on innovation and excellence, guided by expert entomologists to provide the best pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia.
Be part of a stable yet growing business with over 150 years of success. If you're looking to love your work, make a difference, and join a passionate team dedicated to quality service, Rose is the place for you!
Responsibilities
What you get:
$54k-$64k per year, depending on experience
Medical, Dental, Vision, Rx Insurance
401(K) Savings Plan + Company Match
Flexible Spending Account (Section 125)
Paid Holidays, Vacation, and Sick Days
Disability, Family & Military Leave
Life Insurance
Competitive Wages, & Profit Sharing
Continuous training and career development
What you will do:
IT Systems Administration
SharePoint Administration: Manage site permissions, structure, content organization, and workflows. Ensure SharePoint sites are optimized, secure, and designed to support business operations.
Office 365 Administration: Support and configure Office 365 applications, including Exchange Online, Teams, OneDrive, SharePoint Online, and licensing management.
Spreadsheet Systems Management: Maintain and support spreadsheet-based systems, workflows, and reporting tools across the organization.
Software Asset Management: Track, maintain, and update IT-managed software, ensuring compliance, proper licensing, and accurate inventory records.
User Account Management: Create, modify, and maintain user accounts, permissions, and security groups in Office 365, Active Directory, and other relevant platforms.
Documentation: Develop and maintain system documentation, knowledgebase articles, process guides, and training materials.
Software Training & Support
Training Delivery: Design and deliver in-person and virtual training sessions for new and existing software rolled out by IT (including 40Grid, SharePoint, Office 365 tools, ticketing systems, and business applications).
Training Materials: Create user-friendly training documents, video tutorials, and step-by-step guides for employees at all technical levels.
End-User Support: Assist employees with software-related questions, workflow optimization, and general IT software usage.
Change Management Support: Partner with IT leadership to ensure smooth adoption of new software, communicating updates clearly and effectively.
General IT Responsibilities
IT Support Collaboration: Work closely with service desk and infrastructure teams to escalate issues, identify system improvements, and support cross-department technology initiatives.
Troubleshooting: Assist with diagnosing and resolving software-related issues, including Office 365 access, SharePoint functionality, and related integrations.
Process Improvement: Identify opportunities to streamline workflows, improve system usability, and enhance user efficiency.
Qualifications
Required Skills & Qualifications:
Technical Expertise:
Strong knowledge of SharePoint Online, including site structure, content management, permission models, and workflow basics.
Proficiency with Office 365 administration (Teams, OneDrive, Outlook, Exchange Online).
Advanced Excel or spreadsheet proficiency (functions, pivots, automation familiarity preferred).
General understanding of IT systems, identity management, and software deployment.
Training & Communication:
Ability to teach concepts clearly to both technical and non-technical audiences.
Experience creating training materials (documentation, guides, videos, presentations).
Strong public speaking and communication skills.
Professional Skills:
Strong organization and attention to detail.
Ability to manage multiple projects and training initiatives simultaneously.
Customer-service mindset with patience and a desire to help others succeed.
Ability to work collaboratively with IT team members and cross-functional departments.
Education & Experience:
Education: Degree in Information Technology, Computer Science, Education/Instructional Design, or related field preferred; equivalent work experience considered.
Certifications: Microsoft 365 Fundamentals, SharePoint certifications, CompTIA A+, or ITIL Foundation considered a plus.
Experience:
Minimum of 2-3 years in an IT administration, systems support, or software training role.
Experience training users on business applications or productivity software highly preferred.
Additional Requirements:
Ability to lift and move IT equipment (up to 50 lbs).
Strong understanding of IT security and data privacy best practices.
Willingness to travel locally to different office locations for training or support (as needed).
Bio-Serv companies are proud to be an Equal Opportunity Employer
rosepestsolutions+*******************
#ZR
Auto-ApplyIT Field Technician
Systems administrator job in Novi, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Novi, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.