Support Specialist jobs at TASC Training Institute of Coastal Horizons Center

We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team. This role is 100% remote and can pay up to $55,000. They also provide fantastic benefits and supportive company culture. Sales Support Specialist Responsibilities: Prepare and update price quotes for customers using Excel and HubSpot. Ensure accuracy and quick turnaround on all quotes and pricing requests. Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook. Build strong relationships through consistent communication and customer care. Confirm customer orders and ensure order patterns are correct. Check inventory availability and coordinate sample requests. Respond to customer inquiries with professionalism, patience, and a solutions-focused approach. Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams. Manage inbound calls and schedule follow-up calls/meetings as needed. Keep accurate notes, activity logs, and records in HubSpot. Obtain freight quotes and verify pricing details when needed. Pull reports and create spreadsheets to support the sales team. Collaborate on special projects and continuously improve processes. Sales Support Specialist Requirements: 5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment. Strong Microsoft Office skills (especially Excel). Experience using HubSpot (SAGE 100 experience is a plus). Tech-savvy and quick to learn new systems. Organized, detail-oriented, and able to manage multiple priorities. Excellent verbal and written communication skills. A proactive, team-oriented mindset and the ability to work independently in a remote environment.

About the Company Medix is partnering with an established, neurodiversity-affirming practice in North Carolina that provides high-quality autism evaluations to children and families across the state. We are seeking a skilled clinician to join this collaborative, mission-driven team dedicated to accuracy, compassion, and innovation in care delivery. With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. About the Role In this role, you will administer and score the ADOS-2 (Modules 1-4)-with a focus on early childhood and nonverbal populations-and contribute to comprehensive diagnostic assessments alongside experienced psychologists and interdisciplinary professionals. This position offers the professional fulfillment of impactful clinical work combined with flexible scheduling, a supportive infrastructure, and competitive full-time equivalent income for part-time hours. You will be part of a trusted team that values ethical practice, family-centered care, and continuous learning. Responsibilities Administer and score the ADOS-2 (Modules 1-4, with emphasis on early childhood and nonverbal populations) Conduct and contribute to comprehensive autism and developmental evaluations Collaborate with psychologists and interdisciplinary teams to develop integrated diagnostic reports Prepare clear, accurate, and timely clinical documentation and reports Communicate findings and recommendations with families in a compassionate, neurodiversity-affirming manner Participate in team case reviews, clinical meetings, and continuing education activities Qualifications Active North Carolina license as a Licensed Psychologist (LP), Licensed Psychological Associate (LPA), or Provisional Licensed Psychologist Demonstrated experience with the ADOS-2, particularly Modules 1 and 2 Strong background in developmental and autism spectrum evaluations Familiarity with tools such as the Vineland, Mullen Scales of Early Learning, or DAS-II preferred Excellent report-writing and family communication skills Commitment to ethical, family-centered, and culturally responsive care Required Skills Strong background in developmental and autism spectrum evaluations Excellent report-writing and family communication skills Preferred Skills Familiarity with tools such as the Vineland, Mullen Scales of Early Learning, or DAS-II preferred Compensation and Hours Part-time position with significant flexibility to tailor your schedule Highly competitive pay (dependent on experience) Opportunities for career growth and leadership within a well-established practice Benefits Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances) Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)) 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1) Short Term Disability Insurance Term Life Insurance Plan Equal Opportunity Statement We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient's residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. ```

LHH is seeking a detail-oriented and bilingual professional to support business-to-business customer service operations the US and Latin America for a direct hire position in Charlotte, NC. This role involves managing customer accounts, resolving service and billing issues, coordinating logistics, and supporting administrative functions. The ideal candidate will be fluent in Spanish and English and have experience in a fast-paced, industrial or manufacturing environment. This position is fully onsite Monday - Friday. Key Responsibilities: Handle incoming orders via phone, email, and fax. Provide product quotes, shipping timelines, and pricing details. Coordinate export logistics, including scheduling pickups and deliveries. Prepare and manage export documentation (e.g., invoices, packing lists, customs forms). Monitor shipments and follow up to ensure timely delivery. Address service and billing concerns, including issuing credits and adjustments. Maintain accurate customer records and pricing data. Manage system entries to prevent payment delays. Conduct bi-weekly collection outreach for outstanding receivables. Generate and send invoices based on consignment usage and order details. Facilitate returns and imports from Latin America, including customs paperwork. Enter call reports for technical and sales teams. Assist with general office tasks such as mail handling and phone support. Translate documents and communications between Spanish and English. Provide occasional assistance to Spanish-speaking customers. Offer administrative support to leadership and sales teams as needed. Step in for other account specialists during absences or vacations. Qualifications: 3+ years of B2B customer service experience within an industrial or manufacturing setting. Full fluency in Spanish and English (verbal and written). Strong interpersonal and customer service skills. Excellent communication and listening abilities. Ability to manage multiple tasks and meet deadlines under pressure. High attention to detail and strong organizational skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with inventory systems and export documentation is a plus.

LHH is seeking a B2B Inside Sales Support Specialist a direct hire position in Charlotte, NC to manage customer orders, oversee delivery processes, and ensure accurate invoicing. This role involves handling forecasts, preparing quotations, and maintaining strong client relationships while supporting pricing strategies and operational efficiency. This position is fully in office Monday - Friday from 8 am - 5 pm. Responsibilities Accurately process customer orders, ensuring smooth handling from entry to delivery. Monitor order fulfillment and proactively inform customers of any changes to delivery schedules. Escalate significant disruptions to the Sales Manager for resolution and allocation decisions. Report unresolved or critical issues to the Sales Manager and maintain communication until the matter is closed. Confirm timely invoicing for all delivered goods. Receive, review, and input customer forecasts into the system. Flag major variances to the Sales Manager and Logistics Manager. Prepare and maintain delivery performance statistics. Update and manage customer agreements within the business system for assigned accounts. Issue quotes to customers and ensure consistent follow-up on all submitted quotes. Communicate directly with customers regarding orders and delivery status. Generate and issue invoices to customers. Recommend pricing and prepare quotations for designated accounts. Qualifications 3+ years of Business to Business Sales Support experience within manufacturing or distribution. Excellent written and verbal communication skills Proficiency in ERP systems and Microsoft Office Strong customer service skills Ability to work well in a fast paced environment

Search Solution Group, Charlotte, NC If you love fast-paced environments, staying organized, and making things happen behind the scenes… welcome. You just found your people. We're looking for a Sales & LinkedIn Outreach Coordinator to support our business development team and help us amplify our presence in the market. This is part sales support, part digital outreach wizard, part behind-the-scenes powerhouse. You'll be the person who keeps the team moving, connects the dots, and helps us show up boldly and professionally everywhere our clients are - especially on LinkedIn. If you like the idea of being the heartbeat of a high-performing sales team, keep reading. 🎯 What You'll Be Doing 🔹 Sales Support & Daily Momentum Keep our sales team focused on what they do best - winning new business. Build clean, polished client documents and outreach messages. Organize calendars, follow-ups, and anything that keeps deals moving forward. Update the CRM/ATS so nothing slips through the cracks. 🔹 LinkedIn & Email Outreach Mastery Run LinkedIn outreach campaigns like a pro (connection requests, InMails, follow-up sequences). Send targeted emails that spark conversations with HR leaders, executives, and hiring managers. Track engagement and help us refine what's working (and what's not). Be the first friendly voice prospects hear before they get to our sales team. 🔹 Marketing & Brand Support Help us show up strong on LinkedIn - posting content, job ads, updates, and client wins. Bring new creative ideas to the table. Keep our tone, brand, and messaging sharp and consistent. 🔹 Research & Organization Build lists of potential customers, companies, and target prospects. Gather intel that helps our sales team walk into calls smarter. Assist with reports, process improvements, and keeping everything organized. 🌟 Who You Are You love people, you love organization, and you love getting things done. You're naturally upbeat and positive - the kind of person people want to work with. You write clean, friendly, professional communication. You're quick with technology and not scared of learning new platforms. You thrive in fast-paced environments and know how to juggle multiple priorities. You enjoy the recruiting and sales world - or you're excited to dive into it. 🏆 What Success Looks Like More meetings. More conversations. More sales momentum. A sales team that says, “I don't know how we ever lived without you.” A LinkedIn presence that stands out and gets noticed. A role where you grow, learn, and become a critical part of our company's success.

Are you passionate about providing exceptional user experiences while working in a dynamic and collaborative environment? At NerdWallet, we're dedicated to helping our users make smarter financial decisions. We're seeking a skilled and enthusiastic Technical Support Specialist to join our team and play a pivotal role in providing exemplary support to consumers interacting with our brand. As a Technical Support Specialist, you'll help provide account and technical support to NerdWallet's rapidly growing membership base. As part of the User Operations team, you will play a key role in ensuring success with NerdWallet's products, tools and marketplaces by helping consumers with technical and account issues in both direct and public support platforms. We are looking for Nerds with a passion for helping people and a talent for analytical problem solving as we expand the product experiences offered to NerdWallet's members. This role will consist primarily of responding to member requests across multiple platforms as well as maintaining reciprocal feedback loops with cross-functional teams. Where you can make an impact: Help consumers improve their lives through better financial decisions. You will do this by assisting our members in successfully utilizing tools and features that can help them improve their financial lives - always with their best interests in mind. Become a true technical product expert across NerdWallet's offerings. Clearly communicate complicated topics to people of all ages, backgrounds, and financial situations, with empathy and understanding. Track and surface consumer trends to cross-functional partners in service of addressing emerging issues and improving our product and experiences. Core responsibilities: Technical guidance and support Provide technical guidance and assistance to users through various communication channels, such as email, phone, social media, and live chat Offer timely, accurate, and outcome-driven solutions to user inquiries, ensuring a smooth and seamless experience Display an exceptional ability to understand users' requests in the context of a complex and evolving product Uphold defined Service Level Agreements (SLAs) by responding to user inquiries promptly and efficiently Demonstrate patience, empathy, and professionalism in all interactions, contributing to a high-quality user support experience Collaborative problem-solving Collaborate with other members of the User Operations team to rapidly identify and address escalated member issues Participate in discussions to determine the best course of action in challenging situations, ensuring that user satisfaction remains a top priority Convey user feedback and insights to internal teams for continuous improvement Knowledge curation and ingestion Cultivate deep product expertise through regular, proactive consumption of new product documentation Improve the efficacy of internal and external support content and AI tools by identifying gaps in knowledge and response mapping Data analysis and reporting Track, analyze, and report data according to the established parameters for each platform Leverage data-driven insights to identify trends, pain points, and opportunities for enhancement in user support processes Cross-functional collaboration Cultivate and maintain reciprocal feedback loops with various cross-functional teams, such as Product, Marketing, and Engineering Use multiple, distinct escalation pathways with internal and external partners Adaptability and teamwork Remain flexible and adaptable to changing priorities and tasks as needed Thrive in a collaborative environment, actively participating in team discussions, brainstorming sessions, and knowledge sharing Reliably present for scheduled work shifts and able to balance more dynamic tasks and projects autonomously, when called upon Miscellaneous projects Assist with miscellaneous project-based tasks that contribute to the overall improvement of user engagement and support processes. Your experience: Prior experience in a technical support or customer service role, ideally supporting paid products or services Familiarity with workplace tools such as Zendesk, Intercom, Confluence, JIRA, Agorapulse, Slack, Google Suite, etc. Exceptional written and verbal communication skills Extremely strong analytical reading abilities A people-centric attitude and passion for helping others A curious and outcome-driven approach to problem solving A high degree of ownership and structured approach to time management Remote work experience preferred Fintech experience preferred, but not required Pay Transparency & Contract Details (US): The hourly rate for this position is $20.64/hour This is a W2 contract role hired by Magnit This is a full time (up to 40 hours/wk) remote position and requires availability during our business hours (9am-5pm PT), including at least one weekend day Hours may be scheduled/assigned based on business needs, demand and availability Training to be conducted remotely This is a 6-month contract position with potential opportunity for extension or full-time offer This role is 100% remote If you are based in California, we encourage you to read this important information for California residents linked here. NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment. NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see: E-Verify Participation Poster (English+Spanish/Español) Right to Work Poster (English) / (Spanish/Español) #LI-Remote #LI-3

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Technical Support Specialist Tier I Essential Duties and Responsibilities Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support. Sign into the phone queue and take calls, emails and chat sessions as assigned and respond to customer requests in a timely and accurate manner. Manage (triage) incoming requests from both internal and external parties. Effectively troubleshoot requests that are unclear or do not include enough details. Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work. Initiate, update, track and close tickets through work order system within standard timelines. Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. Recognize, document and alert the supervisor of trends in customer calls and issues. Recommend process improvements. Perform additional responsibilities as assigned. Qualifications Education and Experience: Minimum of high school diploma. Minimum of 2 years computer and software service experience in a fast-paced business environment. Minimum of 1 years supporting software applications for external customer via phone chat and email in technical help desk environment. Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.). Documented experience with HTML, CSS, and JavaScript. Demonstrated ability to work inter-departmentally to accomplish objectives. Ability to understand customer problems and know when to ask clarifying questions. Ability to identify analyze and solve complex problems related to LeadVenture applications. Ability to describe technical information in a way that a nontechnical person can understand. Strong writing skills in preparing instructions, email responses. Fluent English. Desired Experience: Associates degree or some college experience in a technical area. High capacity to learn and adapt to changing technologies and service requirements. Basic understanding of DNS records and domain names. Basic understanding of Windows folder and registry structure. Bilingual would be helpful.

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary The Commercial Services Production Support Specialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of Production Support Specialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence. *Occasional Travel REMOTE Job Responsibilities Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties Updates transaction information as necessary based on change requests related to the parties on file or property Assists in maintaining expected production levels and delivery standards on a daily basis Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the quality of the support provided Recognizes and solves typical problems; selects solutions from established options Communicates moderately complex information in routine situations, typically within own team Works under general supervision with limited ability to modify approach Individual contributor having no supervisory responsibilities; manages own workload Performs all other duties as assigned by management Education High school diploma required; Bachelor's preferred Experience Typically requires 2+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

Job Summary:The Senior Engineering Support Specialist is a technical expert responsible for triaging and resolving complex issues across internal systems and applications. This role works closely with engineering, product, and support teams to investigate problems, improve monitoring and tooling, and enhance support processes. The ideal candidate brings strong troubleshooting skills, system knowledge, and cross-functional collaboration experience to help drive reliability, efficiency, and continuous improvement.Responsibilities: The Senior Engineering Support Specialist is a highly skilled and hands-on technical expert responsible for ensuring the stability, usability, and continuous improvement of the organization's proprietary systems and applications. This role serves as a central point of contact for escalated technical issues and plays a key role in bridging the gap between customer-facing teams, engineering, and product management. The individual in this position leads the triage and investigation of complex problems using a variety of tools, including API clients, browser developer tools, and system logs, to replicate and isolate issues. This role is expected to manage incoming support requests, assess severity and impact, and take ownership of incidents through resolution or appropriate escalation. In addition to technical investigation, the Senior Engineering Support Specialist is deeply involved in defining and refining internal support processes. This position is responsible for developing standardized workflows for issue intake, tracking, prioritization, and resolution. This includes leading backlog reviews, organizing daily standups for issue triage, and ensuring that support activities are visible, measurable, and aligned across all stakeholders. This role's deep familiarity with internal systems allows them to identify recurring patterns in technical issues and proactively collaborate with engineering teams to address root causes. This often results in the creation and maintenance of a prioritized backlog of product and monitoring improvements aimed at reducing incident frequency and severity. The role also includes a strong focus on systems thinking and process improvement. The Senior Engineering Support Specialist is expected to continuously evaluate and enhance existing documentation, playbooks, and troubleshooting guides, while also contributing to the development of internal tools that improve system observability and diagnostic capabilities. This position works closely with engineering to enhance alerting, monitoring, and debugging processes, helping to identify and address gaps in system performance before issues escalate. Through frequent collaboration with product teams, this role helps translate technical findings into actionable feedback that informs future feature development and system design improvements. A critical component of this role is clear and effective communication. The Senior Engineering Support Specialist must ensure that all stakeholders technical and non-technical are consistently informed of issue status, timelines, risks, and resolutions. This position plays a key role in building trust and accountability across teams by delivering timely updates, writing detailed documentation, and participating in incident retrospectives to ensure that lessons are applied and knowledge is shared. Success in this role is defined not only by the ability to resolve issues efficiently, but also by the ability to build sustainable systems and processes that scale with the organization. The ideal candidate is a strong problem solver, a collaborative partner, and a strategic thinker who takes ownership of challenges and drives long-term improvements in the technical support function. Performance Outcomes Technical Troubleshooting and Incident Management Triage and prioritize incoming technical issues based on severity and business impact. Replicate, diagnose, and isolate problems using tools such as API clients (e.g., Postman), browser developer tools, and system logs. Provide clear documentation of findings before escalating issues to engineering teams. Own the end-to-end resolution process for escalated issues, ensuring accuracy and consistency in follow-through. Maintain visibility into issue status and provide timely updates to stakeholders. System Expertise and Cross-Functional Collaboration Develop deep knowledge of internal products, platforms, and systems to support informed troubleshooting. Act as the technical liaison between customer-facing teams, product managers, and engineers. Participate in daily standups, triage meetings, and backlog reviews to ensure alignment across teams. Translate technical concepts and issues into clear, actionable items for non-technical stakeholders. Contribute to the creation and maintenance of internal knowledge bases and support documentation. Work with product teams to ensure that recurring support issues inform future development roadmaps Process Improvement and Standardization Design and implement standardized workflows for issue intake, tracking, escalation, and resolution. Identify inefficiencies in existing support practices and recommend scalable improvements. Lead recurring review sessions to track open issues and ensure process adherence. Document troubleshooting procedures, runbooks, and team playbooks to promote consistency. Help define success metrics for support performance, including issue throughput and time-to-resolution. Monitoring and Tooling Enhancements Contribute to the development of internal tools that improve visibility into system health and reduce time to resolution. Participate in incident post-mortems and help establish preventive measures to reduce future occurrences. Work with product teams to ensure that recurring support issues inform future development roadmaps. Participate in incident post-mortems and help establish preventive measures to reduce future occurrences. Education, Knowledge, and Experience High school diploma or equivalent is required. A bachelor's degree in computer science, Information Systems, or a related technical field is preferred. 3-7 years of experience in a technical support, QA, solutions engineering, or software-adjacent role, ideally within a SaaS or custom software environment required. Prior experience working closely with software engineering and product teams on issue resolution, incident response, or continuous improvement initiatives. Strong understanding of modern web application architecture, including APIs, front-end and back-end systems, and databases. Proficiency with investigation and diagnostic tools such as Postman, browser developer tools, Jira, and Confluence. Familiarity with system logs, debugging processes, and basic scripting or query skills is a plus. Excellent written and verbal communication skills, with the ability to translate complex technical issues for diverse audiences. Proven ability to work cross-functionally and manage relationships across technical and non-technical teams. Highly analytical and detail-oriented, with strong problem-solving abilities. Comfortable working independently and managing competing priorities in a fast-paced environment. Adaptable and open to learning new tools, systems, and approaches. Demonstrates ownership, initiative, and a continuous improvement mindset. Passionate about delivering high-quality solutions and improving the overall support experience. FLSA Status Exempt Physical Requirements/ Work Environment The work environment characteristics and physical demands described here are representative of these an employee encounters while preforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role is primarily performed in a standard office setting and may include remote or hybrid work arrangements. Regularly required to sit for extended periods and use hands to operate a computer, keyboard, and other standard office equipment. Must be able to communicate clearly and effectively through verbal and written means. Requires the ability to concentrate, analyze, and manage multiple tasks and priorities in a fast-paced environment. The noise level is typically quiet to moderate. Occasional travel may be required for team meetings, training sessions, or collaboration activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.

We are a global AI research and technology company focused on building Universal Simulation systems. The research we are doing and the tools we are building are maturing rapidly and are quickly becoming the foundation for how we will all soon approach making anything. From images to videos, scripted media to documentaries, graphic design to architecture, interactive games to social media, new forms of learning and the future of entertainment itself. Everyone will be empowered to make anything. There will no longer be any barriers to entry. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role *Open to hiring remote across North America and London - we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're growing our support team to ensure we can continue to provide delightful experiences for our users every day. The Creative Support Specialist delivers efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. What you'll do Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers Resolve customer inquiries with speed and accuracy Handle escalations from AI layer with expert problem-solving Analyze trends in our AI support escalations to optimize deflection and improve automated responses Create and maintain self-service content (help docs, videos, FAQs) Engage with Reddit community and user forums Review and process API upgrade requests Identify trends in support volume and proactively address root causes Contribute to support process improvements and automation opportunities Triage complex technical issues for escalation to Enterprise Enablement team What you'll need 1-3 years in customer support, operations, or related role Strong written communication skills (clear, empathetic, efficient) Quick learner with ability to master complex creative software Data-driven mindset for identifying patterns and opportunities Comfortable with high-volume ticket environments Interest in AI/automation and process optimization Creative problem-solving abilities Expertise and/or interest in the creative space, AI or both Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done For your application: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: Sign up for a free Runway account (no payment required) Review these resources: Tutorial Guide Build a workflow based on your own creative idea or theme. Your workflow should include at least 3 steps Think about a real creative problem someone might solve with Runway Submit in the application: Screenshot of your completed workflow Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Working at Runway Great things come from great teams. We'd love to hear from you. We're committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway Research Our AI Film Festival Runway Studios Our Behaviors and Company Mission Towards a new media ecosystem with world simulators; $300m Series D funding We're excited to be recognized as a best place to work Crain's | InHerSight | BuiltIn NYC | INC

At Percepta, we bring first-class service across each market we support. As an Integrated Services Support Specialist in Dearborn MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing Integrated Services at a Automotive Company creates and delivers innovative customer experiences by seamlessly integrating hardware, software, and services across the Company. Our over-the-air (OTA) updates continuously enhance customer experience, making Automotive Company vehicles smarter and more valuable over time. We're building leading-edge connected digital platforms that will revolutionize how vehicles operate, how people interact with them, and the overall value they provide. The Escalation Support Specialist will play a critical role in ensuring a seamless experience for our retail customers using connected vehicle services. You will troubleshoot and resolve complex technical issues, collaborate effectively with internal teams and external customers, and deliver timely solutions. During a Typical Day, You'll · Escalation Support\: Provide expert technical support to retail customers via our Contact Resolution Center (CRC), resolving hardware and software issues within defined SLAs. · Issue Resolution\: Diagnose and resolve complex technical problems related to connected vehicle services, collaborating with product and engineering teams as needed. · Proactive Monitoring & Issue Prevention\: Leverage connected vehicle data to proactively identify and address potential issues before they impact customers, improving overall quality metrics. · Data Analysis & Reporting\: Analyze support data to identify trends, recurring issues, and areas for improvement in our services. Contribute to reporting on key performance indicators (KPIs). · Collaboration & Communication\: Effectively communicate with customers, internal teams (engineering, product, etc.), and external partners to resolve issues and provide updates. · Documentation & Knowledge Base\: Create and maintain up-to-date documentation, including troubleshooting guides, FAQs, and knowledge base articles. · Process Improvement\: Identify opportunities to streamline support processes and reduce manual effort. · Responsible for following up on cases to ensure any update is communicated with customers, Managers, Engineers and dealers to support escalated cases in effort to resolve customers' concerns. · Identify and communicate software related departmental trends to Team Leads, Managers, Managers and Engineers to bring awareness and work toward possible solutions. · Work with Knowledge Base on creation of articles for internal use for teams across the CRCs in effort to promote real-time solutions. · Escalation Management\: Efficiently escalate complex or unresolved issues to appropriate teams via Jira, ServiceNow, Microsoft Teams or Webex ensuring timely resolution and communication to the customer. What You Bring to the Role Education · High School Diploma or GED · Postsecondary education program in automotive service or software technology preferred or equivalent work experience Experience · 3+ years of experience in engineering or technical support, preferably in a customer-facing role. · Experience with help desk software, remote support tools, and CRM systems (e.g., Microsoft Dynamics, Salesforce). · Experience working with IT incidents and problem management tools, such as JIRA, BMC or Service Now. · Experience in a remote work environment is preferred. What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite

#HealthyBlueCareTogetherCFSP We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision a North Carolina where all children and families thrive in safe, stable, and nurturing homes. North Carolina Residency is required! $2,500 SIGN ON BONUS LOCATION: This is a virtual eligible role and you must reside in North Carolina. HOURS: General business hours, Monday through Friday. TRAVEL: Occasional visits to an office may be required for special meetings or training. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Provides clinical support to the Manager II Population Health and Care Management by performing case management telephonically within the scope of licensure for Children and Family Specialty Plan (CFSP). Manages overall healthcare costs for the foster care program via integrated (physical health/behavioral health) case management and whole person health. Primary duties include but are not limited to: * Assist with interpretation and implementation of state and federal regulations related to population health. * Serve as point-of-contact for internal and external stakeholders on behalf of the Whole Health Director. * Conducts assessments to identify individual needs. * Develops comprehensive care plan to address objectives and goals as identified during assessment. * Supports member access to appropriate quality and cost-effective care and modifies plan(s) as needed. * Coordinates with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole person care and social determinants of health. * Works closely with various state agencies. * Maintains knowledge of the system of care philosophy; a spectrum of effective, community-based services and supports for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network. * Builds meaningful partnerships with designated populations and their families, and addresses cultural and linguistic needs, in order to help them function better at home, in the community, and throughout life. * Evaluates health needs and identifies applicable services and resources in conjunction with members and their families. * Provides important information including patient education, medication reconciliation, and identification of community resources and assists with arrangement of follow-up care. For the State of North Carolina, in accordance with federal/state law, scope of practice regulations or contract, the requirements are: * An active and current license as an LCSW, LCMHC, LPA, LMFT, or RN issued by the state of North Carolina. * MS/MA in social work, counseling, or a related behavioral health field, or a degree in nursing. * A minimum of 3 years of experience working with children, youth and families served by the child welfare system and/or familiarity with Systems of Care and the State agencies that are involved with their care. Preferred Qualifications * Prior experience in improving equitable access to care, quality of care, well-being, and sustainable health outcomes through prevention focused programing. * Knowledge of regulatory requirements related to child welfare and health care services. * Experience working with Children, Youth, and Families who are being served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs is very strongly preferred. We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses. #HealthyBlueCareTogetherCFSP Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

#HealthyBlueCareTogetherCFSP Lead Placement Support Specialist $2,500 SIGN ON BONUS We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision a North Carolina where all children and families thrive in safe, stable, and nurturing homes. North Carolina residency is required! Location: We are currently seeking people throughout the State of North Carolina in the following DSS Regions: * Region 1 counties: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Madison, Polk, Swain, Transylvania, Yancey, Macon, Jackson, Mitchell. * Region 2 counties: Alexander, Alleghany, Ashe, Avery, Burke, Caldwell, Catawba, Cleveland, Gaston, Iredell, Lincoln, McDowell, Rutherford, Watauga, Wilkes. * Region 3 counties: Alamance, Caswell, Chatham, Davidson, Davie, Durham, Forsyth, Guilford, Orange, Person, Randolph, Rockingham, Stokes, Surry, Yadkin. * Region 4 counties: Anson, Cabarrus, Harnett, Hoke, Lee, Mecklenburg, Montgomery, Moore, Richmond, Robeson, Rowan, Scotland, Stanly, Union. * Region 5 counties: Edgecombe, Franklin, Granville, Halifax, Johnston, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, Wilson, Greene. * Region 6 counties: Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Perquimans, and Sampson * Region 7 counties: Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Pasquotank, Perquimans, Tyrrell, and Washington. Travel within your assigned DSS Region is required. When you are not in the field, you will work virtually from your home. These roles are statewide field-based and requires you to interact with patients, members, or providers in person 10-20% of the time. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Lead Placement Support Specialist is Responsible for coordinating operations and workflows related to case management activities in support of specialty programs, such as Foster Care. Serves as coach. Performs case management telephonically and/or by home visits within the scope of licensure. Manages overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person health. Manages the most complex cases and provides support to Special Programs case managers. How you will make an impact: * Conducts assessments to identify individual needs. * Assess and identify appropriate foster home placements for children coming into care, taking into account each child's specific needs and circumstances. * Develop and maintain strong relationships with foster families, providing them with support and guidance throughout the placement process. * Collaborate with case managers and other team members to gather and share necessary information for successful placements. * Maintain accurate and up-to-date records of placements and communications in accordance with organizational and legal requirements. * Conduct home visits and assessments to ensure the suitability of foster homes for placement. * Facilitate pre-placement visits and introductions to help children and foster families transition smoothly. * Provide regular follow-up and support to foster families and children to ensure that placements are stable and that any issues are addressed promptly. * Assist in the recruitment, training, and retention of foster families. * Participate in team meetings and contribute to the continuous improvement of the foster care program. * Develops comprehensive care plan to address objectives and goals as identified during assessment. * Supports member access to appropriate quality and cost-effective care and modifies plan(s) as needed. * Coordinates with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole person care. * Coordinates social determinants of health to meet the needs of the member and incorporates that into care planning. * Works closely with various state agencies. * Maintains knowledge of the system of care philosophy; a spectrum of effective, community-based services and supports for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network. * Builds meaningful partnerships with designated populations and their families, and addresses cultural and linguistic needs, in order to help them function better at home, in the community, and throughout life. * Evaluates health needs and identifies applicable services and resources in conjunction with members and their families. * Provides important information including patient education, medication reconciliation, and identification of community resources and assists with arrangement of follow-up care. * Facilitate health rounds with other clinical centered professionals to ensure whole person health. * May lead and work on specialty projects and initiatives. * Assists with process improvements activities. Trains and mentors staff. * Performs case/chart audits and ensures departmental compliance. * Serves as a member of the leadership team. For the State of North Carolina, in accordance with federal/state law, scope of practice regulations or contract, the requirements are: * Requires an active and current license as an LCSW, LCMHC, LPA, LMFT, or RN issued by the state of North Carolina. * Requires a MS/MA in social work, counseling, or a related behavioral health field, or a degree in nursing. * Requires seven (7) years of experience providing care management, case management, or care coordination to individuals served by the child welfare system. Preferred Skills, Capabilities, and Experiences: * Experience working with Children, Youth, and Families who are being served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs is strongly preferred. * Experience serving the children and youth involved in Foster Care and Social Services is strongly preferred. * Prior experience in managing the delivery of services to meet the needs of children and youth with complex medical conditions is strongly preferred. * Knowledge of resources, support, services and opportunities required for safe community living for populations receiving in-reach and placement services is strongly preferred. * Travels to worksite and other locations as necessary. * Certified Case Manager Certification is preferred. We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses. #HealthyBlueCareTogetherCFSP Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Job Description Practice Support Specialist Department: Practice Support Office: Charlotte/Chapel Hill/Raleigh Reports to: Manager of Practice Support FLSA Status: Non-exempt Robinson Bradshaw has an exciting opportunity in the area of e-discovery and practice support. The practice support specialist supports the practice support department with analytical thinking and complex technical legal practice through application development, data processing, validation management, workflow analysis, and attorney training. The focus of this position is applying quality control protocol, utilizing best practices and consistently applying those standards. If you're an experienced legal administrative professional with an aptitude for legal technology, and would like to enhance your skills and apply your knowledge to practice support, we'd love to talk with you! Responsibilities: Maintain basic skills with all technology used at the firm and develop these skills as time permits. Assist others in practice support with the creation of written best practice guidelines, work flows, and forms to apply within the department or in case/deal management. Create new cases in case management software, set-up initial views and populate all data. Reconcile Practice Support incoming/outgoing invoices, verification of charges and submission of invoices for payment. Liaison with practice support vendors as needed to maintain lines of communication and to allow for follow-up on outstanding projects or inquiries. Assist with data file management, adhere to document retention and destruction policies by working with internal and external data file set locations to ensure data is properly tracked, maintained and destroyed as directed. Maintain all TextMap databases, organize deposition exhibits and proper linking in TextMap and CaseMap. Train attorneys, paralegals and professional staff on case management tools and other technology as well as best practices in leveraging technology for the most efficient practice of law. Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm. Assists legal records with proper filing techniques and helps develop new tracking initiatives. Closely monitors project/case status and provides routine status reports including task completion reports and data delivery schedules. Handle destructions and archival of all client matter data under firm retention policy guidelines. Provide assistance for trial support team with ability to expand capabilities to provide full in-trial support. Assist end-user technology requests through completion of Help Desk tickets or direct inquires. Track and record all time worked contemporaneously and accurately. Provide quality control on all aspects of data manipulation and production. Other duties as assigned. Qualifications: Bachelor's degree preferred. Comprehensive understanding of Electronic Discovery guidelines, including preservation, collection, processing and production protocol preferred. Knowledge of a broad variety of legal technology software systems. Preference given to candidates who have knowledge of or experience with: CaseMap, TextMap, Relativity, OnCue, HighQ, DocuSign, Kira, Luminance, or iCompli, with particular emphasis on administrating those programs. A minimum of 2-3 years' experience in an administrative or technical role working in a law firm or corporate legal department required. Generalized understanding of litigation procedures or corporate transactions required. Ability to organize and prioritize competing tasks under time constraints. Strong technical aptitude and ability to continually learn new software. Ability to think clearly and provide solutions to problems that may be unique in nature. Approach problems with a systematic, multi-step approach; develop improvements and innovations to enhance performance. Above-average attention to detail required. Ability to concentrate on detailed work. Ability to proofread typed material for contextual, grammatical, typographical or spelling errors. Effective verbal and written communication skills with the ability to work with clients and individuals at all levels of the organization. A positive attitude and a team-focused work ethic. Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position; may require irregular hours. Ability to operate computers and standard office equipment. Ability to travel to private and public buildings throughout North and South Carolina to assist attorneys in attending to client needs on legal matters, which may require occasional firm covered overnight stays.

Job Description Practice Support Specialist Department: Practice Support Office: Charlotte/Chapel Hill/Raleigh Reports to: Manager of Practice Support FLSA Status: Non-exempt Robinson Bradshaw has an exciting opportunity in the area of e-discovery and practice support. The practice support specialist supports the practice support department with analytical thinking and complex technical legal practice through application development, data processing, validation management, workflow analysis, and attorney training. The focus of this position is applying quality control protocol, utilizing best practices and consistently applying those standards. If you're an experienced legal administrative professional with an aptitude for legal technology, and would like to enhance your skills and apply your knowledge to practice support, we'd love to talk with you! Responsibilities: Maintain basic skills with all technology used at the firm and develop these skills as time permits. Assist others in practice support with the creation of written best practice guidelines, work flows, and forms to apply within the department or in case/deal management. Create new cases in case management software, set-up initial views and populate all data. Reconcile Practice Support incoming/outgoing invoices, verification of charges and submission of invoices for payment. Liaison with practice support vendors as needed to maintain lines of communication and to allow for follow-up on outstanding projects or inquiries. Assist with data file management, adhere to document retention and destruction policies by working with internal and external data file set locations to ensure data is properly tracked, maintained and destroyed as directed. Maintain all TextMap databases, organize deposition exhibits and proper linking in TextMap and CaseMap. Train attorneys, paralegals and professional staff on case management tools and other technology as well as best practices in leveraging technology for the most efficient practice of law. Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm. Assists legal records with proper filing techniques and helps develop new tracking initiatives. Closely monitors project/case status and provides routine status reports including task completion reports and data delivery schedules. Handle destructions and archival of all client matter data under firm retention policy guidelines. Provide assistance for trial support team with ability to expand capabilities to provide full in-trial support. Assist end-user technology requests through completion of Help Desk tickets or direct inquires. Track and record all time worked contemporaneously and accurately. Provide quality control on all aspects of data manipulation and production. Other duties as assigned. Qualifications: Bachelor's degree preferred. Comprehensive understanding of Electronic Discovery guidelines, including preservation, collection, processing and production protocol preferred. Knowledge of a broad variety of legal technology software systems. Preference given to candidates who have knowledge of or experience with: CaseMap, TextMap, Relativity, OnCue, HighQ, DocuSign, Kira, Luminance, or iCompli, with particular emphasis on administrating those programs. A minimum of 2-3 years' experience in an administrative or technical role working in a law firm or corporate legal department required. Generalized understanding of litigation procedures or corporate transactions required. Ability to organize and prioritize competing tasks under time constraints. Strong technical aptitude and ability to continually learn new software. Ability to think clearly and provide solutions to problems that may be unique in nature. Approach problems with a systematic, multi-step approach; develop improvements and innovations to enhance performance. Above-average attention to detail required. Ability to concentrate on detailed work. Ability to proofread typed material for contextual, grammatical, typographical or spelling errors. Effective verbal and written communication skills with the ability to work with clients and individuals at all levels of the organization. A positive attitude and a team-focused work ethic. Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position; may require irregular hours. Ability to operate computers and standard office equipment. Ability to travel to private and public buildings throughout North and South Carolina to assist attorneys in attending to client needs on legal matters, which may require occasional firm covered overnight stays.

Hours: 40 Pay Details: $95,264 - $155,376 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Analytics, Insights, & Artificial Intelligence Job Description: Department Overview: Currently this team supports the development of the monthly IRR aggregation process that will produce a Net Interest Income Sensitivity dynamic balance sheet. Current strengths of the team include knowledge of governance processes, documentation skills, and reporting capabilities. This group also works on implementation and innovation of new and changing processes to support the overall Treasury function. Depth & Scope: Acts as a subject matter expert integrating cross function understanding within their own field of specialty Works autonomously and accountable for acting as a lead within a specialized analytics function and may provide work direction to others Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members Expert at utilizing data sources across the organization with ability to integrate data across multiple platforms Works effectively across multiple business units with numerous stakeholders to deliver advanced analytics solutions Scope of role may have business segment and/or enterprise impact General focus on broad range of complex issues that may span from medium - long term issues (e.g. 6-12 months) Education & Experience: Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience, or; 5+ year of relevant experience; higher degree education and research tenure can be counted. Preferred Experience: SAS, Python, Jira/Confluence, Workiva experience Banking and/or Financial Services experience Customer Accountabilities: Works closely with business management on data modelling requests/activities to ensure alignment with overall strategies Leads the activities related to delivery of data deliverables - data package, data model, and data mappings Responsible for reading business and technical requirements to ensure data deliverables meet business needs Conducts walkthroughs of all data deliverables to aid approval/sign-off process with internal stakeholders Shareholder Accountabilities: Adheres to enterprise frameworks or methodologies that relate to activities for our business area Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist Leads/facilitates and/or implements action/remediation plans to address performance/risk/governance issues Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Occasional Sitting - Continuous Standing - Occasional Walking - Occasional Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Never Squatting - Occasional Bending - Occasional Kneeling - Never Crawling - Never Climbing - Never Reaching overhead - Never Reaching forward - Occasional Pushing - Never Pulling - Never Twisting - Never Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Join Our Team as a Peer Support Specialist! Are you passionate about making a difference in the lives of others? Our client is seeking dedicated individuals to join our Peer Support Services team and empower adults with mental health and substance abuse challenges on their journey to recovery. POSITION PURPOSE Provide transformative, personalized support for adults (18+) with MH/SA disabilities, helping them take charge of their recovery and advocacy processes. Why You'll Love This Role: - Impactful Work: Support individuals on their path to recovery. - Professional Growth: Enhance your skills under the guidance of a Qualified Professional (QP). - Community Engagement: Connect beneficiaries with vital resources and support systems. Key Responsibilities: - Professional Services: Deliver treatment within the scope of your CPSS status. - Supervision Plans: Implement individualized supervision plans. - PCP Development: Oversee Person-Centered Plans (PCP). - Counseling & Support: Provide individual, group, and family counseling. - Relapse Prevention: Implement strategies involving community and social support. - Crisis Response: Offer 24/7/365 crisis support, with face-to-face responses within 2 hours. - Resource Referrals: Ensure timely referrals to community resources. Training & Development: - Mandatory Training: Maintain certifications in CPR/First Aid, Client Rights, Confidentiality/HIPAA, and Crisis Intervention. - Continuing Education: Engage in ongoing education focused on recovery, wellness, and relapse prevention. Qualifications: - Certified Peer Support Specialist (CPSS): Life experience with mental illness or substance use disorder. - Recovery Skills: Provide recovery-oriented support services. - Stability: Established and stable in your own recovery. - Certifications: Maintain necessary certifications, including NCI and Community First Aid/CPR. Make a Difference Every Day: If you're ready to bring your experience, empathy, and expertise to a role where you can truly impact lives, apply now to join our dedicated team of Peer Support Specialists! --- Ready to make an impact? Apply today and be part of our mission to support recovery and advocacy in our community!

Job Description JOB ANNOUNCEMENT Job Title: Diversion/Reentry Peer Support Specialist - Pender County (REACH-NC Grant) Full-Time, Non-Exempt (40 hours/week) Coastal Horizons Center, Inc. is seeking a qualified Peer Support Specialist for the REACH-NC (Reentry and Engagement for Alternatives to Crime through Habilitation in North Carolina) program. This position will serve justice-involved individuals in Pender County, providing peer-based support services to reduce recidivism and increase successful reentry and recovery outcomes. Primary Responsibilities Include: Administering psycho-social screenings to gather information on participants' backgrounds, needs, strengths, and challenges. Engage clients using lived experience with behavioral health and/or justice involvement to build trust and rapport. Support participants in navigating recovery and reentry services, including substance use and mental health treatment. Coordinate with REACH-NC staff, case managers, treatment providers, and justice system partners. Develop individualized service plans in collaboration with participants and a multidisciplinary team to address specific goals and objectives. Foster a supportive and trusting relationship with participants to encourage their active participation in the case management process. Coordinating linkage to behavioral health treatment and physical, educational, and vocational services. Advocate for participants' rights and access to services within the justice and behavioral health systems. Regularly monitor participant progress and engagement with chosen treatment services. Prepare and submit detailed reports to relevant stakeholders as applicable, including participation in data collection and evaluation processes as required by funding contracts. Help clients identify recovery and community support systems and provide transportation or accompaniment to appointments as needed. Participate in team meetings, trainings, and supervision as required. Availability outside of regular business hours may be required Required Qualifications: Must be a Certified Peer Support Specialist (CPSS) in North Carolina. Must have lived experience with recovery from mental health and/or substance use and/or previous justice system involvement. Minimum of a high school diploma or GED. At least two (2) years of experience working in the behavioral health or justice field preferred. Knowledge of recovery principles, trauma-informed care, and harm reduction. Strong interpersonal and communication skills. Ability to collaborate with individuals from diverse backgrounds and systems (e.g., courts, probation, community partners). Familiarity with community resources and support networks. Proficiency with computers and electronic documentation. Additional Requirements: Valid NC driver's license and vehicle insurance. Must be able to perform basic physical activities such as standing, walking, lifting light objects, and extended screen work. Willingness to work occasional non-traditional hours based on participant needs. SALARY & BENEFITS: Competitive salary based on experience Comprehensive medical, dental, and vision insurance Educational loan repayment programs & Career growth Retirement savings plan/401K Paid time off programs, rollover hours, 14 paid holidays Employee engagement activities, resource groups, and diversity events HOW TO APPLY: Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at ************************. or Fax: ************ We look forward to reviewing your application! EEO STATEMENT Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.