Customer Service Representative jobs at State of Georgia: Teachers Retirement System of Georgia

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings EOE M/F/D/V AA #LI-Onsite

Job DescriptionRate of Pay: $17.88 - $20.38 Status: Open Until Filled is on-site Monday-Friday (no remote options) This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service. This position is responsible for entering meter data readings and assisting customers with billing inquiries. Assists customers (phone or walk-in) with billing inquiries or complaints. Processes applications for connection, disconnection, or transfer of utility service by phone or in person. Verifies no outstanding/delinquent accounts before processing connection or transfer of service. Determines required amount of commercial deposits by calculations based on size and type of individual account. Completes form letter of credit for customers. Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service. Tracks late deposit assessments and notifies customer or disconnects service. Verifies inspections before processing applications to install permanent electrical meters. Enters requests for refund checks from overpaid accounts into the computer system. Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements. Generates service orders to verify service disconnected for non-payment. Requests checks to reimburse Cashier's petty cash. Enters meter readings into computer to insure proper billing. Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer. Handles returned checks from banks by debiting accounts with necessary charges. Generates charges to customer's account for established fees. Processes accounts for addition to budget billing program. Codes accounts in computer system for health hardships and senior discounts. Processes credit card payments by phone. Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills. Relieves Switchboard Operator daily during lunch hours and vacation as assigned. Performs other related duties as required. Preferred Qualifications: High school graduate or GED and a minimum of two years of related customer service experience in a similar operation. Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred. Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor). Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database. Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day. Disclaimer Successful candidates are required to submit to drug screen & background inquiry. Powered by JazzHR n7hk2IjO72

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-ONSITE

The purpose of this classification is to perform clerical and customer service work functions, associated with providing customers with utility services, collecting payments on delinquent utility accounts, performing analysis to assist customers with problems or questions concerning utility bills, making corrections, to ensure proper billing status associated with providing information/assistance, to utility customers, processing related documentation and performing data entry. ESSENTIAL FUNCTIONS The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Performs customer service functions; provides assistance and information related to utility services, accounts, bills, procedures, forms, problems or other issues; responds to routine questions, complaints or requests for service; researches account discrepancies, problems on accounts; responds to question; initiates problem resolution. Refers customers to other agencies to help with payment of utility bills and other services that they may need. Provides bilingual assistance to customers transacting business in all customer service areas. Makes recheck, reread, audit, and weatherization work orders for fields customer services auditors; prints those work orders and fills in appropriate meter reading data. Sets up weatherization audits and processes requests for information regarding weatherization process. Processes a variety of documentations associated with departmental operations, per established procedures and within designated timeframes; performs necessary calculations; distributes documentations or maintains records as appropriate. Operates a computer to enter, retrieve, review or modify data in computer database; verifies accuracy of data and makes corrections as needed; generates computerized reports; uses knowledge of various software programs to operate a computer in an effective and efficient manner. Enters utility account billing data into computer system; reviews data to identify inaccurate meter readings and potential errors; generates utility bills; reviews bills for accuracy; breaks down bills; separates bills requiring address research/correction; processes final bills for mailing. Processes various utility account activities, including new account setup, account closings, account transfers, adjustments, meter reading re-checks, changes in service, changes in name/address, utility removal/relocation and other account activities; monitors delinquent utility accounts; records of delinquent account transactions and payments; initiates communication to collect payment on accounts; authorizes partial payments on delinquent accounts. Answers and responds to all calls related to customer service, revenue recovery, special services, 311 call center and energy control center. Researches delinquent accounts; checks extensions for non-payment and change status as needed to produce cut off work orders. Processes due date changes, medical necessity documentation and final bills; ensures transfer of correct changes current accounts. Assists with training of new employees regarding proper customer service and computer applications related to departmental utility operations. Processes write-off of delinquent accounts as appropriate; selects delinquent accounts for write-off; changes, write-off release codes. Reviews old accounts for distribution to collection agencies, authorizes write-offs, final billing or partial payments on accounts; may testify in court regarding delinquent account. Researches returned mail for address corrections. Processes requests for extensions in service; explains extension policies; reviews documentation to determine eligibility for extension; approves or denies extensions; prepares extension agreements. Monitors and researches delinquent accounts; initiates communications to collect payment on delinquent accounts; processes write-off of delinquent accounts as appropriate. Posts payments to proper account on computer; maintains computerized records of transactions. Compiles and/or monitors various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; analyzes trends; prepares or generates reports; maintains records. Prepares or completes various forms, reports, correspondence, work orders, utility bills, agency vouchers, extension agreements, purchase requests, logs or other documents. Receives various forms, reports, correspondence, utility bills, agency vouchers, checks, invoices, meter readings, work orders, logs, journals, schedules, directories, manuals or other documentation; reviews, completes, processes, forwards or retains as appropriate; maintains file system of departmental records. Receives, opens and distributes incoming mail; prepares outgoing mail. Copies and distributes reports, forms, correspondence and other materials as appropriate; shreds/destroys confidential or obsolete documents. Communicates via telephone and/or two-way radio; operates PBX equipment to answer incoming calls; provides information and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary. Responds to routine requests for information or assistance from customers, employees, the public or other individuals. Communicates with supervisor, employees, meter readers, service techs, city departments, outside agencies, customers, the public, contractors and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems. Attends meetings, seminars and training sessions and workshops as necessary to acquire/impart knowledge as needed. ADDITIONAL FUNCTIONS Provides assistance or backup coverage to other employees or departments as needed. Performs other related duties as required. High school diploma or GED; supplemented by one (1) year related previous experience and/or training involving customer service, personal computer operations, data entry, and general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Typing test is required. PERFORMANCE APTITUDES Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. Functional Reasoning: Requires ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action. Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties, which are often characterized by frequent change. ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as violence, disease, or rude/irate customers. The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Albany, Georgia will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Essential Duties and Responsibilities: Attend training schools for professional development as required Process paperwork required for new P&C business/changes Complete P&C policy applications and change applications for new and existing member policyholders Schedule appointments Complete follow-up requests to members on insurance services Provide quotations for P&C insurance coverages Conduct other marketing activities as directed Handle routine correspondence from the Home Office Accept premium payments for new business and renewals Prepare, process, review and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions Present a professional appearance Attend meetings as required Strive to attain company goals and growth expectations Additional Responsibilities: Support Agency Manager and assigned Career Agents in the following duties:  Complete follow-up requests to member policyholders on insurance services  Complete applications  Schedule appointments  Provide P&C quotations for insurance coverages Ability to handle confidential information, accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Computer skills and abilities are necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: Must be able to read, analyze and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. Education and/or Experience: High School diploma or GED required Certificates, Licenses, Registrations: Must have Georgia Insurance License for Property & Casualty. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EOE M/F/D/V AA #LI-Onsite

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Royston LLC is the industry leader in the design, manufacture, and installation of fully integrated store interiors, with modular fixtures that are the benchmark of quality, durability, operational flexibility, and total cost of ownership. We're known for our unmatched expertise, our state-of-the-art manufacturing systems, and our philosophy of customer-driven innovation, from concept to store-level implementation. Whether it be new stores, remodels or even special rollouts, we deliver them fast and on time with solutions that benefit retail operations and sales. Position Summary (major areas of contribution): Functions as the primary contact for order placement and is the pivot point of knowledge and information for fulfillment of orders. Individual must be self-motivated, self-sufficient, and high attention to detail. Additionally, the role requires the individual to be team-oriented and have a strong personality in achieving resolution of problems. Essential Functions / Job Responsibilities: Identify customer account number, parts numbers, and pricing to complete entry Reconcile any purchase order differences with the customer Enter order into Royston order system Process credit card for prepayment orders Create manufacturing process notice, if applicable (priority shipment or corrective action orders) Create order folders for storing customer communication for non-project orders Maintain project folders for storing customer communication and complete project tracker Communicate to other departments to execute job duties for completion of orders Complete entry and confirm details to customer Navigate and utilize customer portals including, but no limited to, purchase order retrieval, approval, and status updates Monitor project schedules to secure customer dates are met Track shipments upon customer request Begin investigation into any delayed or missing shipments Create orders for defective or missing items Analyze Royston installation reports for completion of project Coordinate Return Goods Authorizations Assist customer and Accounting with invoicing issues by providing required order documents to determine discrepancies Create required credit requests for any frontend discrepancy issues Work with Logistics for freight quotes Miscellaneous customer support Items Maintain Customer Data Profile Sheets Maintain customer price lists with established pricing Minimum Qualifications / Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency in Microsoft Word and Excel Customer support experience Logical thinking ability Telephone/communication skills Ability to perform duties with limited supervision Ability to multi-task in a fast paced environment Ability and desire to work in a team environment Previous experience with SAP Ariba and/or Coupa - Preferred, but not required Previous AS400 experience Royston Group is an Equal Opportunity Employer M/F/Vets/Disability 1st shift - on site position. This is NOT a remote position.

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

The Customer Service Representative at American Leak Detection of Atlanta is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Atlanta area. Benefits for our Customer Service Reps (CSRs): 401(k) Dental insurance Health insurance Paid time off Vision insurance Customer Service Reps (CSR) Core Responsibilities: Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR) Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Essential Duties and Responsibilities: Attend training schools for professional development as required Process paperwork required for new P&C business/changes Complete P&C policy applications and change applications for new and existing member policyholders Schedule appointments Complete follow-up requests to members on insurance services Provide quotations for P&C insurance coverages Conduct other marketing activities as directed Handle routine correspondence from the Home Office Accept premium payments for new business and renewals Prepare, process, review and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions Present a professional appearance Attend meetings as required Strive to attain company goals and growth expectations Additional Responsibilities: Support Agency Manager and assigned Career Agents in the following duties:  Complete follow-up requests to member policyholders on insurance services  Complete applications  Schedule appointments  Provide P&C quotations for insurance coverages Ability to handle confidential information, accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Computer skills and abilities are necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: Must be able to read, analyze and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. Education and/or Experience: High School diploma or GED required Certificates, Licenses, Registrations: Must have Georgia Insurance License for Property & Casualty. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EOE M/F/D/V AA #LI-Onsite

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver's license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

will be based at the Community Center. Under general direction of Recreation Center staff, performs a variety of office support and clerical duties of a general and specialized nature for an assigned Center; relieves department staff of routine administrative detail, receives and directs telephone calls and visitors; provides a variety of City and department information to the general public and City staff; assists with incoming and outgoing mail. This position requires flexibility to work Monday- Friday from 3:30pm to 9pm and Saturdays from 7:30am - 4pm. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position. * Provides administrative support in preparing documentation, organizing/assembling data/documentation, and maintaining information/records relating to programs, trips, participants, instructors, and other departmental activities. * Assists internal and external customers by answering questions about department programs and services, researching information, processing activity registrations/enrollments, printing rosters, City website, etc. * Performs light housekeeping including but not limited to picking up trash, replacing paper goods, sweeping lobby and gym floors, keeping kitchen areas clean, washing coffee pots, etc. * Monitors the recreation facility by supervising physical facility and grounds; monitors recreation programs, classes, and participants to ensure safety of participants; prepares class rooms for programs including checking room temperature, straightening chairs, turning on lights, opening doors; secures facility at the end of the day including turning off lights, computer, and copy machine, and locking doors. * Performs light secretarial duties including typing, copying, and faxing as directed; Assists supervisor with tasks such as preparing mailings, filing, flyers, etc.; Processes incoming and outgoing mail; copies and distributes documentation; initiates/receives facsimile transmission of documents. * Communicates with Center staff as needed to coordinate work activities, review status of work, exchange information, or resolve problems. * Operates a variety of office equipment including copiers, facsimile machine, scanner, calculator, and computer to enter, retrieve, review, or modify data; performs data entry functions by keying data into computer system; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, and/or other software programs. * Maintains first aid practices and principles. * Works department special events and facility rentals as needed. * Performs related duties as required or assigned. Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies. * High school diploma or GED equivalency preferred. * Must be at least 16 years of age. * Must be willing to work varying hours, including afternoons, evenings, weekends and/or holidays assigned. STATEMENT OF DRESS CODE POLICY Temporary Part-Time Customer Service Representatives are expected to adhere to the City of Alpharetta Dress Code Policy with the following exceptions: * The wearing of department-approved staff attire (shirt, sweatshirt, etc.) is encouraged. In some instances, staff may wear a nice collared shirt provided that the staff name badge is prominently displayed. * Hats of any kind are not allowed. * Nice jeans are allowed after 5:00pm weekdays and any time on weekends. Advance approval by Center Supervisor is required to wear jeans at any other time. * Tennis shoes or basketball shoes are allowed provided they are neat and clean. STATEMENT OF TRAINING REQUIREMENTS Under the supervision of the Recreation Services Manager, full time staff are expected to assist in providing the necessary training to the part time center assistants at their specific sites. This training should include but not be limited to the following: * Facility operations - closing and opening procedures * Safety and security plan, including building security and evacuation plan * Customer service skills * Telephone/email inquiries * Registration procedures * Rental procedures * CPR/First Aid * General City policies such as Sexual Harassment Policy, Drug/Alcohol Policy, Diversity, Technology Policy, Mandatory Reporting of Suspected Child Abuse, Concussion Awareness Policy and Procedures, Three Person Rule, etc. * Membership (ID) procedures (when applicable) It is expected that all Temporary Part-Time Center Assistants be trained on the facility operations during their first full week of work unless specified otherwise. Physical Demands & Work Environment Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 25 lbs. from below waist to above shoulders and transporting distances up to 50 feet. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Hearing: Hear in the normal audio range with or without correction. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change. The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications). In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace. Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

ESSENTIAL FUNCTIONS Accepts, processes, and balances utility and tax payments. Assists customer by telephone and in person; provides information and assistance related to city services, customer accounts, payment processing, new account set-up, property taxes, and occupancy tax license status. Prepares bank deposits. Receives and processes applications for electrical service, sanitation service, and business licenses. Updates customer account information. Issues and processes work orders based on internal and external requests; updates and closes work orders; files work orders. Prepares and processes disconnects and reconnects for power and sanitation. Reviews and verifies completeness of applications. Issues account refunds as assigned. Processes returned mail and final bills. Performs other related duties as assigned. KNOWLEDGE REQUIRED BY THE POSITION Knowledge of modern office practices and procedures. Knowledge of city and department policies and procedures. Knowledge of computers and job-related software programs. Knowledge of city utility billing policies and procedures. Knowledge of customer service principles. Skill in prioritizing and organizing work. Skill in the provision of customer services. Skill in the maintenance of files and records. Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. Skill in oral and written communication. SUPERVISORY CONTROLS The Customer Service Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. GUIDELINES Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application. COMPLEXITY/SCOPE OF WORK The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position. The purpose of this position is to provide clerical and customer service support for the city's utility billing operations. Successful performance contributes to the efficiency and effectiveness of those operations. CONTACTS Contacts are typically with co-workers, other city employees, customers, and the general public. Contacts are typically to give or exchange information and provide services. PHYSICAL DEMANDS/ WORK ENVIRONMENT The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects. The work is performed in an office. SUPERVISORY AND MANAGEMENT RESPONSIBILITY None. MINIMUM QUALIFICATIONS Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

SERVICE WRITER - FLEET CLASSIFICATION TITLE: SERVICE WRITER PURPOSE OF CLASSIFICATION: The purpose of this classification is to ascertain automotive problems and services by listening to customer's description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules. Maintain customer rapport by providing excellent customer service. ESSENTIAL FUNCTIONS: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Prepare service repair work orders. Plans, prioritizes, and schedules vehicle maintenance and repair work; prioritizes work orders; assigns work to mechanics; provides direction regarding techniques, expectations, specifications, and standards; and monitors work to ensure adherence to same. Reviews and inspects maintenance and repair work in progress and upon completion; ensures employees are adhering to approved work techniques and safety practices; and ensures work products meet project specifications and quality standards. Prepares and/or reviews vehicle maintenance reports, records, and maintains logs of work performed, parts used and/or replaced, and labor hours. Enter data into the department's automated system to track work orders and work completed. Adhere to monthly close out procedure for the department billing. Tracks preventative maintenance schedules, account for vehicles needing emissions, and ones that have been completed. Check and log in all incoming vehicles on the "Work Line" for repairs and calls and informs customers when their vehicles are ready. Responds to calls from County personnel in need of roadside assistance and responds to questions from personnel in other departments. ADDITIONAL FUNCTIONS: Performs other related duties as required. MINIMUM QUALIFICATIONS: High school diploma or GED with vocational training in auto mechanics or a related field; supplemented by three (3) years of experience performing automotive and equipment repair work; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must possess and maintain valid Georgia driver's license. ADA COMPLIANCE: Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, odors, wetness, fumes, temperature and noise extremes, machinery, vibrations, electric currents and toxic agents. Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. To download a copy of this job description click here. Position : 2597 Type : INTERNAL & EXTERNAL Location : FLEET MAINTENANCE Grade : GRADE 15 Posting Start : 11/20/2025 Posting End : 12/31/9999 MINIMUM SALARY: $37,563.86

Please visit the DCH jobsite link to review the job posting and apply: If interested, please apply to: ********************************************************************************************** Applicants who do not apply using the DCH Jobsite link provided above will NOT be considered. For other DCH career opportunities, please visit: ************************************** The Georgia Composite Medical Board licenses physicians, physician assistants, respiratory care professionals, perfusionists, acupuncturists, orthotists, prosthetists, auricular (ear) detoxification specialists, residency training permits, cosmetic laser practitioners, pain management clinics, and genetic counselors. The Medical Board investigates complaints and disciplines those who violate The Medical Practice Act or other laws governing the professional behavior of its licensees. The Georgia Composite Medical Board is seeking a Customer Service Representative 2. Please visit the DCH jobsite link to review the job posting and apply: If interested, please apply to: ********************************************************************************************** Applicants who do not apply using the DCH Jobsite link provided above will NOT be considered. For other DCH career opportunities, please visit: ************************************** High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent. Additional Information * Agency Logo: * Requisition ID: ADM0J4H * Number of Openings: 1 * Shift: Day Job * Posting End Date: Dec 8, 2025