Information Technology Technician jobs at Teamlogicit

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Shift: 8 am Duration: 6 months (contract to hire) Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor (no PPE required). Position will convert to full-time Must be able to manage time effectively. Initial training will be provided for a few weeks, after which will need to work independently. Interviews will be conducted virtually (Eastern Time). Must have good technical experience (3 - 5years experience required) The Role: This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery. Essential Functions: · Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects. · Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing. · Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune). · Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices. · User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance. · Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary. · Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups. · Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases. · End-User Assistance: Provide IT services for end users, including visitors within the assigned region. · Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards. · Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team. · Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams. · Asset Management: Participate in network asset management as per documented processes. · Team Support: Assist application development teams as needed throughout project lifecycles. · Additional Duties: Perform other duties and special projects as assigned by the team lead. Minimum Qualifications: · Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus. · Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system. · Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience. · Data Privacy: Knowledge of applicable data privacy practices and laws. · Team Collaboration: Experience working within a team-oriented, collaborative environment. · Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary. · Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery. · Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work. · Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries. · Communication: Ensures written and oral communications are clear and appropriate for the audience. · Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation. · Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively. · Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances. Physical Demands: · Mobility: Regularly required to sit or stand, reach, bend, and move about the facility. · Lifting: Must occasionally lift/transport up to 50 pounds (PCs) · Vision: Vision abilities required by this job include close vision. Work Environment: · Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. · Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.

We're currently hiring an On-Site IT Support Specialist to join our team in Knoxville, TN. This role requires daily in-person support, so please only apply if you live locally and can reliably work on-site while providing great service to our small business clients. Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses - especially title companies - across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you're the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you're more than just a number - you might be a great fit. We're not looking for someone who just wants a “J.O.B.” - we're looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you're ready to join a small, driven team making a big difference - we'd love to hear from you! Apply today and help us deliver IT that actually helps. Responsibilities: - Respond to help desk tickets and resolve technical issues promptly and professionally - Provide both remote and on-site support for desktops, laptops, printers, and mobile devices - Set up and manage user accounts and permissions in Active Directory and Microsoft 365 - Assist with software installations and updates using Intune (Microsoft Endpoint Manager) - Support Windows 10, 11, and Windows Server environments - Troubleshoot basic networking issues, including LAN/WAN connectivity - Document common issues and procedures for internal knowledge base - Track IT inventory and maintain software licensing records - Work with our team to develop and implement tech solutions that make a difference for our clients Qualifications: - 1-3 years of experience in IT support, helpdesk, or a similar role - Strong knowledge of Windows OS and Microsoft Office - Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms - Familiarity with AD, GPO, and Microsoft 365 admin tasks - Basic understanding of networking (IP, switches, firewalls, LAN/WAN) - Experience with Ubiquiti/Unifi is a plus - Excellent communication and interpersonal skills - we're looking for someone who can talk to humans, not just machines - Organized, reliable, and able to manage time independently

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. 12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off) The Schedule is: 1) Weekday Shift (Wed-Fri) alternating Tuesdays 2) Weekend Shift (Sat-Mon) alternating Tuesdays Shifts are as following: 5:30 AM - 5:30 PM 5:30 PM - 5:30 AM Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Title: Desktop Support Technician Job Type: Contract to hire Hours: Monday-Friday, 8AM-5PM Pay Rate: $27-$30/hr. DOE GTS Technology is hiring a Public Safety Desktop Support Technician to provide high-quality IT support both onsite and over the phone. This role is responsible for troubleshooting and resolving hardware, software, and network issues including Cradlepoint devices, Dell Rugged systems, Windows 10/11, Microsoft 0365, and general break/fix support ensuring client staff remain productive and supported. Responsibilities Serve as the first point of contact for technology-related requests and incidents. Troubleshoot and resolve issues with desktops, laptops, peripherals, Cradlepoint, and Dell Rugged devices in person and over the phone. Install, configure, upgrade, and maintain Windows 10/11 and O365 applications. Provide network and connectivity support (LAN, wireless, DNS, DHCP, TCP/IP). Document issues/resolutions and escalate when needed. Participate in an on-call rotation (evenings/weekends) Must pass drug test and Criminal Justice Information Systems (CJIS) background check upon hire. Qualifications Associate degree in Computer Science, MIS, or related field (or equivalent experience). 2+ years of IT support experience with hardware/software troubleshooting. 2+ years of Microsoft 365, Active Directory, networking fundamentals, and break/fix support. 2+ Microsoft Intune, MDM, and Endpoint management Strong communication, customer service, and problem-solving skills. Valid Driver's License; ability to lift up to 50 lbs. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website.

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing various and computer systems in the field. The ideal candidate will possess a strong technical background and the ability to troubleshoot complex issues effectively. You will work closely with clients to ensure their systems operate efficiently and meet their needs. This includes Client/Server networking expertise. Windows 11 experience. Application and systems' migration. Responsibilities Knowledge of desktop Windows 11, server, server upgrades and migrations a must. Knowledge of Active Directory and user security a must. Conduct regular inspections of equipment to identify potential problems before they escalate. Provide technical sales support by advising clients on product upgrades and enhancements. Qualifications Proven experience in PC/Server maintenance required. Experience using precision measuring instruments for diagnostics is a plus. Technical sales experience is beneficial but not required. Strong communication skills in English are necessary for effective client interaction.

Helpdesk Support Salary Range: $60k to $67k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box. Work Environment This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends

Full time under W2 Onsite Role Pay Rate: $19 - $20.50 an hr Schedule: Mondays - Fridays, 8AM to 5PM Technical work as Windows 11 installation technician for - New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation) - Recovery of returned PCs (cleaning, minor repairs, asset management) - Inventory management of returned PCs and newly ordered PCs - Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP) - End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP) - User interaction during PC setup / redeployment / retirement

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system. Key Responsibilities: The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to ‘Level 1' areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. Collaborate with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience Maintain accurate records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members.

Title: Technical Support Analyst II Duration: 6 month contract, possible extension Pay: $25-30/hr W2 We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow). Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback. Duties and Responsibilities: Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option. Support IT team with routine set-up of workstations, phones and printers including office moves. Occasional point-person working with IT Engineering team and vendors for on-site troubleshooting or installations as needed. Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person. Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests. Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through. Education Qualifications: Associate's (AA) degree in computer science or related area of study preferred. 3+ years of experience in a customer service or IT support role is required; experience in a level 1 technical support role required. Professional Qualifications: Customer service focus; positive attitude, warm and caring demeanor. Intermediate level proficiency with Windows Workstation OS's and MS Office programs with ability to learn new programs and software as needed. CompTIA A+ Certification preferred (or plans to obtain such within 1 year of hire date). Advanced level proficiency with Active Directory and Office 365 in a Windows environment. Advanced troubleshooting skills. Other Qualifications: Must have valid driver's license and be willing to travel across metro area on as-needed basis. Workplace Environment: 60% sitting, 40% standing/moving. Adheres to dress code standards; appearance is professional, neat, and clean. Must be able to lift to 50 lbs. ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $25.00 - $30.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.

Job Title: EMR IT Specialist Pay Range: $27/hour to $29/hour We are seeking a detail-oriented and proactive EMR IT Specialist to support the creation, maintenance, and optimization of Electronic Medical Record (EMR) access across multiple hospital systems. This role is ideal for a candidate who excels at cross-team collaboration, workflow documentation, and vendor or financial coordination, while thriving in a fast-paced healthcare environment. Key Responsibilities Assist with the creation, maintenance, and deactivation of EMR accounts across multiple hospital systems. Track and prepare EMR account batch submissions to ensure timely provisioning. Document EMR-related workflows and maintain tracking systems for staff responsiveness and support needs. Collaborate with clinical and IT teams to troubleshoot access issues and ensure compliance with hospital policies and requirements. Coordinate follow-ups on pending items and escalate issues to leadership when necessary. Negotiate with vendors and manage procurement processes to support EMR-related needs. Oversee invoice management, purchase orders, and financial documentation related to software, services, or equipment. Qualifications Strong vendor negotiation, procurement, and cost-management experience. Proficiency with invoice management, purchase order systems, and financial recordkeeping. Excellent organizational and analytical skills with the ability to manage multiple priorities effectively. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong interpersonal and communication skills for collaboration with vendors, finance teams, clinical staff, and internal IT stakeholders. Proactive problem-solver able to independently identify issues and recommend or implement process improvements. Ability to work in a fast-paced environment and adapt to shifting priorities.

Key Responsibilities and Outcomes: •System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). •Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. •ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. •Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). •Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. •User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. •Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. •Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. •Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: •Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. •Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. •Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. •Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. •Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: •Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). •Proven success in maintaining >99.9% system uptime across production environments. •Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. •Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. •Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications: •Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. •Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) •Experience: 3-5 years of experience as a systems administrator or IT infrastructure Experience supporting ERP systems is a strong asset. •Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

Salary Range: $90k to $115k We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions. Key Responsibilities and Outcomes: System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). Proven success in maintaining >99.9% system uptime across production environments. Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications for the Role Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) Experience: 3-5 years of experience as a systems administrator or IT infrastructure engineer. Experience supporting ERP systems is a strong asset. Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

About The Company: At Epec, we have a powerful story to tell - a history of great achievements, world class talent, and innovative breakthroughs. Most importantly, we have a history of helping our customers deliver their high quality products to market, faster. Our 70 year history of reliability and financial stability enable our continuous investment in people, technology, and new ideas that make it easier for our customers to do great work. Custom, build to print electronics is our entire business, and flexibility is at the heart of how we meet our customer's dynamic needs. To ensure the most accurate, timely, and cost effective design and manufacturing process, we have engineered flexibility into the very fabric of our company. We understand the complete product design and manufacturing process, to deliver the solution that fits the go to market strategy. About the Role: The System Administrator manages and maintains the company's IT infrastructure, ensuring the systems' stability, security, and efficiency. This role involves overseeing the installation, configuration, and maintenance of hardware and software, monitoring system performance, and troubleshooting issues. The Jr. System Administrator will work closely with other IT professionals to support the organization's technology needs and implement improvements to enhance system reliability and performance. Responsibilities: Install, configure, and maintain IT infrastructure systems and components. Monitor system performance and ensure the availability and reliability of IT services. Proactively monitor system performance, apply security patches, and perform routine updates to ensure optimal system functionality. Identify and resolve system problems to minimize downtime while escalating support for more complex issues. Implement and maintain security measures to safeguard the organization's data and systems. Perform regular system backups and recovery procedures. Collaborate with other IT staff to plan and implement system upgrades and improvements. Provide technical support and guidance to end-users. Maintain documentation of system configurations, procedures, and troubleshooting steps. Configure, and manage desktop, mobile, and laptop devices. Provide support to helpdesk. Other job duties may be assigned. Qualifications: Proven experience as an IT System Administrator. Strong knowledge of desktop and server operating systems. Experience with virtualization technologies such as VMWare and Hyper-V. Proficient supporting enterprise systems/platforms such as Microsoft 365 (O365), Sharepoint, Box, Mimecast, Sophos, Veeam, AWS, Azure. Familiarity with enterprise networking components and services, including firewalls, switches, VLANs, TCP/IP, DNS, DHCP, and VPNs. Education and/or Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. 1-2 years of experience working as a System Administrator. Any relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Associate) are a plus. Required Skills: Technical competence supporting business software applications. Strong analytical skills. Excellent problem-solving and communication skills. Ability to work independently, solve IT problems with minimal supervision, and function well in a team environment. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to relate well with end users. Self-motivated, detail-oriented and organized. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance "Ready to make an impact? Click to apply and join our mission-driven team!"

We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group. Typical Responsibilities: Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals. Deploying new systems, upgrades, and projects. Documenting your work and communicating clearly with clients. Who we're looking for: 2+ years in IT support. Strong Windows, networking, and troubleshooting skills. Comfortable in front of clients - reliable, professional, clear communicator. Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement. Must have reliable transportation. What we offer: Competitive Pay. PTO, 401k matching, insurance benefits. Training and certification opportunity and support. A small, tight-knit team that backs each other up.

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays