How to hire a technical service and project manager

How to hire a technical service and project manager, step by step

Here's a step-by-step technical service and project manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical service and project manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical service and project manager
• Step 8: Go through the hiring process checklist

What does a technical service and project manager do?

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1. Identify your hiring needs

   Before you start hiring a technical service and project manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a technical service and project manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a technical service and project manager that fits the bill.

   Here's a comparison of technical service and project manager salaries for various roles:

   Type of Technical Service And Project Manager	Description	Hourly rate
   Technical Service And Project Manager		$35-64
   Director Of Technology And Services	A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics... Show more	$44-83
   Delivery Manager	A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics... Show more	$39-75

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Project Scope
   • PowerPoint
   • Service Delivery
   • Cloud
   • Infrastructure Projects
   • Technical Project
   • Status Reports
   • PMO
   • CCTV
   • Technical Support
   • Process Improvement
   • ITIL
   • Resource Management

   Check all skills

   Responsibilities:

   • Manage operations and reporting using SharePoint.
   • Create and manage local ICT SharePoint site and business continuity documentation.
   • Lead cross-disciplined teams through RFP process from requirement definition through response evaluation.
   • Lead cross-functional project teams comprise of development, analysis, architecture, quality assurance, implementation, documentation and training resources.
   • Increase efficiency and effectiveness of processes by leading weekly PMO best practice sessions, resulting in several process improvement requests.
   • Create new data backup to cloud solution.

   More technical service and project manager duties

3. Make a budget

   Including a salary range in the technical service and project manager job description is a good way to get more applicants. A technical service and project manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a technical service and project manager in Alaska may be lower than in New York, and an entry-level engineer typically earns less than a senior-level technical service and project manager. Additionally, a technical service and project manager with lots of experience in the field may command a higher salary as a result.

   Average technical service and project manager salary

   $99,711yearly

   $47.94 hourly rate

   ---

   Entry-level technical service and project manager salary

   $74,000 yearly salary

   Updated January 19, 2026

   Average technical service and project manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$127,200	$61
   2	New York	$116,733	$56
   3	Washington	$115,650	$56
   4	New Jersey	$114,431	$55
   5	Virginia	$106,908	$51
   6	Massachusetts	$105,957	$51
   7	Nevada	$105,926	$51
   8	Maine	$100,226	$48
   9	Maryland	$97,757	$47
   10	North Carolina	$97,144	$47
   11	Michigan	$96,486	$46
   12	Texas	$94,998	$46
   13	Illinois	$94,151	$45
   14	South Carolina	$93,897	$45
   15	Georgia	$93,381	$45
   16	Oregon	$93,263	$45
   17	Louisiana	$92,092	$44
   18	Florida	$91,017	$44
   19	Minnesota	$90,465	$43
   20	Wisconsin	$89,694	$43

   Average technical service and project manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	VMware	$138,971	$66.81
   2	Citi	$128,437	$61.75	11
   3	Ormat Technologies	$123,913	$59.57
   4	Akamai Technologies	$113,218	$54.43	4
   5	Hospital for Special Surgery	$112,960	$54.31	2
   6	Florida Power and Light	$111,891	$53.79	76
   7	Ventura Foods	$108,516	$52.17	2
   8	ICONMA	$107,629	$51.74	6
   9	Trading Technologies	$106,947	$51.42	2
   10	Tesla	$106,481	$51.19	12
   11	Randstad North America, Inc.	$105,550	$50.75	14
   12	Sdl Plc	$105,070	$50.51
   13	Kforce	$104,291	$50.14	94
   14	Hoffman & Hoffman	$103,940	$49.97	3
   15	VHB	$103,264	$49.65	14
   16	Splunk	$102,838	$49.44
   17	Alliance of Professionals & Consultants	$102,825	$49.44	8
   18	Technology	$102,712	$49.38
   19	Fiserv	$100,120	$48.13	48
   20	Tellepsen	$99,908	$48.03

4. Writing a technical service and project manager job description

   A technical service and project manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a technical service and project manager job description:

   Technical service and project manager job description example

   The Technical Project Manager is responsible for defining, planning, and ensuring successful execution of cross functional projects within the Technical Operations team and partner organizations.
   
   The role involves working closely with R&D, Quality, Manufacturing, and the rest of Global Services and Support to support the successful launch and support of Infinera products.
   Key responsibilities include:
   Planning, qualification, and tracking of Product RecallsCreating long- and short-term plans w/ cross-functional members by setting targets for milestones and adhering to deadlines Drive new initiatives within the TechOps organization Strategize, implement, maintain, and report on program initiatives that adhere to organizational objectives Develop program assessment protocols for evaluation and improvement Maintain organizational standards of satisfaction, quality, and performance relating to internal Project Lifecycle Process
   
   Education/Experience:
   The position requires previous experience in Project Mgmt. in an R&D technical role. Strong communication and presentation skills is a must.Minimum 5 yrs. of relevant experience in an R&D technical role
   
   Please note that Infinera has adopted a mandatory COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, our employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation for a medical/disability or religious basis is approved or as otherwise required by law. Candidates are not required to and must not furnish proof of vaccination or request an accommodation during the application process. Candidates will be required to do so only after a job offer has been extended and prior to their start date if they accept the job offer. A person is fully vaccinated against COVID-19 if the person has received one dose of the Johnson & Johnson COVID-19 vaccine or two doses of the Pfizer or Moderna vaccine and two weeks have passed since receiving the final dose of the vaccine.
   
   #LI-DW1
   #LI-Remote
   Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.

   Copy this example

   

5. Post your job

   To find technical service and project managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any technical service and project managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level technical service and project managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find technical service and project manager candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit technical service and project managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with technical service and project manager applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical service and project manager

   Once you've decided on a perfect technical service and project manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new technical service and project manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a technical service and project manager?