What does a technical services engineer do?
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
Technical services engineer responsibilities
Here are examples of responsibilities from real technical services engineer resumes:
- Increase new business opportunities and manage existing through CRM.
- Manage firewalls/internet filter appliances that run Linux operating systems.
- Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
- Debug and code Java application using JDBC API.
- Provide secondary level support for the SAN infrastructure.
- Install any necessary OS and application security patches to ensure that all security holes are plugged.
- Collaborate with enterprise and data architecture teams to provide data sourcing strategy for new software platform.
- Investigate, diagnosing and solving computer software and hardware faults on laptops, desktops and mac's.
- Conduct SCCM client health checks and repairs using provide tools and rerun SCCM advertisements, as needed.
- Develop JavaScript application using HTML5 local storage which is a modal box to inform user information site policy.
- Develop a solution resolving common SSO issues that are adopted by multiple customers using Ajax and JavaScript callbacks.
- Import utilities from survey data, waterbodies and wetlands using shape files from GIS for further accuracy in designing.
- Perform technical support via phone and through remote access using different types of VPN clients, dial-up and web base connections.
- Deliver debugging and electrical troubleshooting when necessary.
- Configure and document standard desktop computer workstations.
Technical services engineer skills and personality traits
We calculated that 10% of Technical Services Engineers are proficient in Customer Service, Technical Support, and Technical Service. They’re also known for soft skills such as Creativity, Math skills, and Mechanical skills.
We break down the percentage of Technical Services Engineers that have these skills listed on their resume here:
- Customer Service, 10%
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Technical Support, 8%
Coordinated technical support, system maintenance and upgrade activities including a major version upgrade for a Chicago-area Epic customer.
- Technical Service, 7%
Ensured the appropriate resources are assigned to analyze Technical Services subscriber's data restoration technical procedures, providing recommendations for improvement.
- Project Management, 4%
Project management of manufacturing processes and start up assistance to meet specific customer requirements on major capital installations.
- Customer Satisfaction, 3%
Installed and serviced CNC sheet metal fabrication equipment.o Coordinate with other Engineers to ensure job site efficacy and customer satisfaction.
- SQL, 3%
Experienced in using SQL on MySQL platform to query data sets, retrieve and use data sets for troubleshooting and implementation.
"customer service," "technical support," and "technical service" are among the most common skills that technical services engineers use at work. You can find even more technical services engineer responsibilities below, including:
Creativity. One of the key soft skills for a technical services engineer to have is creativity. You can see how this relates to what technical services engineers do because "mechanical engineers design and build complex pieces of equipment and machinery." Additionally, a technical services engineer resume shows how technical services engineers use creativity: "tracked lab inventory such as tools, test equipment, capital equipment and loaner/demo devices. "
Math skills. Many technical services engineer duties rely on math skills. "mechanical engineers use the principles of calculus, statistics, and other advanced subjects in math for analysis, design, and troubleshooting in their work.," so a technical services engineer will need this skill often in their role. This resume example is just one of many ways technical services engineer responsibilities rely on math skills: "analyze and interpret technical information, engineer drawings and math data files in order to compose technical service procedures. "
Mechanical skills. Another skill that relates to the job responsibilities of technical services engineers is mechanical skills. This skill is critical to many everyday technical services engineer duties, as "mechanical skills allow engineers to apply basic engineering concepts and mechanical processes to the design of new devices and systems." This example from a resume shows how this skill is used: "provided engineering support of projects in system design, electromechanical assembly, modification, troubleshooting, and installation. "
Listening skills. technical services engineer responsibilities often require "listening skills." The duties that rely on this skill are shown by the fact that "mechanical engineers often work on projects with others, such as architects and computer scientists." This resume example shows what technical services engineers do with listening skills on a typical day: "communicated results of projects through written technical service reports. "
Problem-solving skills. Another common skill required for technical services engineer responsibilities is "problem-solving skills." This skill comes up in the duties of technical services engineers all the time, as "mechanical engineers need good problem-solving skills to take scientific principles and discoveries and use them to design and build useful products." An excerpt from a real technical services engineer resume shows how this skill is central to what a technical services engineer does: "provided customized project management support functions, facilitated project meetings, tracked issues, and mitigated risks and solved issues. "
The three companies that hire the most technical services engineers are:
- Hawthorne Cat66 technical services engineers jobs
- Ernst & Young51 technical services engineers jobs
- Johnson Matthey Plc51 technical services engineers jobs
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Compare different technical services engineers
Technical services engineer vs. Engineer
Engineers are highly trained professionals who determine the feasibility of various projects, usually related to the construction industry. They are considered experts in mathematics and science, two disciplines that they need to use in designing and coming up with plans for projects. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project. They also ensure that the projects meet the requirements of the groups that hired them. They create spaces that would both address the needs of the end-users and the industry standards. They also ensure that the projects they make would stand the test of time.
While similarities exist, there are also some differences between technical services engineers and engineer. For instance, technical services engineer responsibilities require skills such as "technical service," "customer satisfaction," "sql," and "ul." Whereas a engineer is skilled in "python," "cloud," "c++," and "c #." This is part of what separates the two careers.
Engineers really shine in the automotive industry with an average salary of $97,672. Comparatively, technical services engineers tend to make the most money in the technology industry with an average salary of $86,876.The education levels that engineers earn slightly differ from technical services engineers. In particular, engineers are 3.0% more likely to graduate with a Master's Degree than a technical services engineer. Additionally, they're 0.6% more likely to earn a Doctoral Degree.Technical services engineer vs. Product engineer
A product engineer specializes in designing and developing commercial materials and services. They are primarily responsible for conducting thorough research and analysis of the latest trends and marketing conditions to come up with new ideas and products for the public. Moreover, they are also responsible for producing reports and presentations, coordinating with the development team of their company. Product engineers also reach out to vendors and suppliers for the raw materials, set regulations and standards for the product, and even conduct a rigorous and regular quality check.
Each career also uses different skills, according to real technical services engineer resumes. While technical services engineer responsibilities can utilize skills like "technical service," "fire protection," "plc," and "technical training," product engineers use skills like "product design," "c++," "solidworks," and "continuous improvement."
Product engineers may earn a higher salary than technical services engineers, but product engineers earn the most pay in the technology industry with an average salary of $90,301. On the other hand, technical services engineers receive higher pay in the technology industry, where they earn an average salary of $86,876.product engineers earn similar levels of education than technical services engineers in general. They're 3.2% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for technical services engineers in the next 3-5 years?
Andrea Welker Ph.D.
Associate Dean for Academic Affairs, College of Engineering Professor, Civil and Environmental Engineering, Villanova University
Technical services engineer vs. Staff engineer
Staff engineers are responsible for designing, developing, and inspecting various products, equipment, or structures. These professionals may perform varied duties depending on their specialization that includes overseeing the design and construction of buildings, bridges, sewer systems, and other infrastructure, estimating the financial costs of construction projects, and ensuring compliance with health and safety laws and regulations. Other duties include designing and developing machinery, tools, and engines, solving design problems, and building the manufacturing equipment needed to create their products.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from technical services engineer resumes include skills like "customer service," "technical service," "customer satisfaction," and "ul," whereas a staff engineer is more likely to list skills in "python," "architecture," "software development," and "api. "
Staff engineers earn the highest salary when working in the telecommunication industry, where they receive an average salary of $119,079. Comparatively, technical services engineers have the highest earning potential in the technology industry, with an average salary of $86,876.Most staff engineers achieve a higher degree level compared to technical services engineers. For example, they're 6.0% more likely to graduate with a Master's Degree, and 2.7% more likely to earn a Doctoral Degree.Technical services engineer vs. Solutions engineer
A solutions engineer is an individual who assists customers in identifying their computer software needs and generates customized business software solutions for them. Solutions engineers collaborate with other department engineers to create practical demonstrations of proposed solutions and showcase them to the other members of the team. They are required to test the installed software and fix programming bugs that create errors with the system. Solutions engineers also maintain customer relations by providing post-installation follow-ups.
Types of technical services engineer
Updated January 8, 2025
