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Best technical support agent certifications
Technical support agent certifications allow job seekers to demonstrate their competency as an technical support agent to employers. However, not all technical support agent certifications provide the same value for job seekers.
The best certifications for a technical support agent are Certified Pharmacy Technician (CPhT), Certified Phlebotomy Technician (CPT), and IT Information Library Foundations Certification (ITIL).
Below is a list of the best technical support agent certifications. Obtaining an technical support agent certification will give you a leg up when you apply for jobs and increase your potential salary.
8 best certifications for technical support agents
| Rank | Technical support agent certification | Organization |
|---|---|---|
| 1 | Certified Pharmacy Technician (CPhT) | PTCB |
| 2 | Certified Phlebotomy Technician (CPT) | NHA |
| 3 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 4 | Network 5 Certification | EC-Council |
| 5 | Certified Information Technology Professional (CITP) | AICPA |
| 6 | Computer Service Technician (CST) | ETA |
| 7 | Basic Life Support for Healthcare and Public Safety (BLS) | American Red ... |
| 8 | International Accredited Business Accountant (IABA) | ACAT |
8 best technical support agent certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Phlebotomy Technician (CPT)
A Certified Phlebotomy Technician (CPT) draws blood from patients or donors in hospitals, blood banks, or similar facilities for analysis or other medical purposes.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
4. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
5. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Computer Service Technician (CST)
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
7. Basic Life Support for Healthcare and Public Safety (BLS)
Basic Life Support for Healthcare Providers (BLS) uses a scenario-based approach to develop the critical thinking and problem solving skills that drive better patient outcomes. Consistent with AHA Guidelines for CPR/ECC. Covers breathing and cardiac emergencies - including CPR, AED, and obstructed airway - for adult, child, and infant patients. Free, two-year digital "Basic Life Support for Healthcare Providers" certificate upon course completion..
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
8. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
What is the best certification for a technical support agent?
The best technical support agent certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this technical support agent certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What certifications can impact a technical support agent career and salary?
The Certified Pharmacy Technician certification will help you to secure a customer service representative position, which will increase your pay and career trajectory. A customer service representative's average salary is $29,624 whereas technical support agents make an average salary of $30,389.
The most common combination of technical support agent certifications include: Certified Pharmacy Technician (CPhT), Certified Phlebotomy Technician (CPT), and IT Information Library Foundations Certification (ITIL).
Online courses for technical support agents to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
3. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
4. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
5. Network Support Fundamentals
Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...
6. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...
7. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
8. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
9. Healthcare IT Support
Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health...
10. Create Customer Support Data with Google Sheets
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to...
11. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
12. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
13. Adding a Phone Gateway to a Virtual Agent
This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent...
14. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
15. Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners...
16. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
17. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
18. Technical Writing: How to Write Software Documentation
Learn a proven strategy for writing software docu in Git Hub wiki based on the 12 main principles of technical writing!...
19. IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...
20. Introduction to Business Support System - BSS
Learn about business support system employed in telecom domain...