Technical Writer
Technical writer job in Salt Lake City, UT
Alpine, an ITW company, provides a suite of proprietary software, engineering services, and equipment that enables our customers to design, engineer, and fabricate structural building components (trusses & wall panels) using both light-frame wood construction and light-gauge steel materials. Partnering with truss manufacturers, lumber & building material suppliers, and homebuilders, we deliver solutions that improve productivity, quality, and profitability.
We're looking for a self-motivated **Technical Writer** to join our team in Fort Lauderdale, FL (remote/hybrid option available). In this role, you'll take full ownership of Alpine's online Help Documentation platform, translating complex product functionality into clear, concise, and engaging content. You'll work closely with Product Owners, developers, QA, and customer-facing teams to ensure every feature is thoroughly documented and easy to use.
ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help you care for yourself, your family, and your future.
**Job Description**
+ **Help Documentation Management**
+ Own Alpine's online Help platform across several software products.
+ Translate complex technical processes and workflows into clear, concise, and user-friendly content.
+ **Self-Directed Workflow Execution**
+ Monitor product Jira boards to identify and prioritize documentation needs.
+ Coordinate with Product Owners and subject-matter experts to gather accurate information and real-world use cases.
+ Maintain consistent publishing cadence and version control.
+ **Cross-Functional Collaboration**
+ Partner with product owners, developers, QA, and support to align documentation deliverables with release schedules.
+ Contribute to evolving documentation standards and system enhancements.
**Key Competencies for Success**
+ **Hands-On Product Expertise** Quickly learn complex software tools and accurately reflect real-world use cases in your writing.
+ **Self-Directed Execution** Proactively identify documentation gaps, manage multiple priorities, and meet deadlines with minimal oversight.
+ **Collaborative Communication** Skilled at extracting information from diverse stakeholders, resolving ambiguity, and integrating feedback.
**Qualifications**
+ Experience using Alpine truss design software or similar strongly preferred.
+ Excellent writing, editing, and organizational skills
+ 3+ years of technical writing experience, preferably in software or industrial products
+ Proven track record creating user manuals, online help, or knowledge-base content
+ Comfortable working in a fast-paced, agile environment and collaborating cross-functionally
**Compensation Information:**
Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate's qualifications, prior experience, and the geographic location. For example, In Illinois, the pay rate will be between $85,000-$105,000 (highly experienced).
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
IT Business Optimization & Implementation Analyst 4
Technical writer job in Salt Lake City, UT
**IT Business Implementation Analyst will:** + Responsible for support Sourcing and Standard Cost tools, Fusion attributes, UAT testing for each Fusion release, user support and training. IT Business Implementation Analyst must be the Fusion Sourcing and Costing subject matter expert to create and document the business process and workflow, create training material, train employees and suppliers, measure key performance indicators and drive process improvements.
+ Responsible for new supply chain IT solutions, improvements and support. Must be able to understand workflows identify improvements and new solutions, develop implementation strategies, and project requirements: scope, resources and schedule. Ensure plans, processes and procedures meet Oracle goals and requirements.
+ Understand industry best practices to develop efficient processes, procedures and tools, communicate, and train the organization and suppliers.
+ Develop manage projects plans, coordinate cross-functional teams through meetings and track progress, ensuring projects completion on time and within budget.
+ Develop, document, communicate, and train the organization on business practices, tools and procedures.
+ Engage and collaborate with stakeholders to streamline, document workflows and processes. Look and implement opportunities to improve efficiencies.
+ Provide backup support to other process owners.
+ Engage with Oracle stakeholders to evaluate requirements, benefits and objectives for the solutions or improvements, goals, metrics, reporting and data sharing methods.
+ Analyze applicable global supply chain business requirements, propose and present efficient options to implement by collaborating with IT, suppliers and other stakeholders to ensure current and proposed supply chain IT functionality meet the business requirements, deliverables and timelines.
+ Develop SQL business reports to support the business operations, performance metrics and decision making.
+ Engage with stakeholders to ensure processes, procedures and reporting meet policy and regulatory requirements.
**Responsibilities**
**What are we looking for in a candidate?**
+ Bachelor's degree or master's degree in Information Technology, Information Systems, or equivalent
+ Highly motivated, innovative self-starter who can transform complexity and ambiguity into clarity.
+ Expertise in analyzing, simplifying and presenting data, and developing dashboards.
+ Leadership, project management, presentation, and influencing skills.
+ Excellent written and oral communication, customer service, business acuity, problem solving and ability to multitask.
+ Ability to collaborate and write detailed business requirements and user documentation.
+ Lean Six Sigma Green/Black Belt, Agile, Scrum and/or PMP Certifications are a plus.
+ 8+ years experience in supply chain IT roles with a track record of problem solving, effectively managing projects in an empowered and changing environment.
+ Experience with Oracle's ERP tool suite modules including product development, procurement, sourcing, planning and highly proficient SQL programming.
+ Experience designing and implementing projects requiring cross-group collaboration.
+ Track record of being an enthusiastic, creative, resourceful, and effective team player with experience leading and influencing internal and external resources to ensure successful outcomes.
+ No Visa Sponsorship is available for this position.
**Detailed Description and Job Requirements**
The IT Business Implementation Analyst is responsible for developing and maintaining Supply Chain Operations process, infrastructure, reporting, tools, and analysis to support various Supply Chain Operations and Oracle Corporate programs. Projects and assignments will vary over time. Initial focus will be on supporting Oracle ERP sourcing, procurement, product and supply chain tools.
+ Experience and in-depth knowledge with Oracle ERP procurement, product BOMs, planning modules and structures.
+ High supply chain business acumen and complex problem-solving skills.
+ Provide examples of business processes/workflows analyzed and re-engineered to improve efficiency.
+ Ability to document workflows, provide mistake-proof instructions and teach/mentor users.
+ Understand industry best practices for sourcing and procurement workflows and reporting.
+ Work cross functionally to understand the impact of sourcing and procurement processes on downstream process such as manufacturing, planning, cost accounting, global tax implications and fulfillment.
+ Must be able to demonstrate experience with SQL programming and creating reports or analysis from various data sources.
+ Diagnose and resolve user issues and log trouble tickets with the tool developers. Follow up on the tickets to ensure the problem is permanently resolved.
+ Experienced leading contributor providing direction and mentoring to others.
+ Write business requirements to support tool enhancements and new tool functionality for business process improvements.
+ When key tool functionality fails, diagnose and correct the failures to enable business continuity. Take a leadership role to apply root cause corrective action principles (8D) to drive metrics, permanent resolutions to new or chronic tool problems.
+ Diagnose and resolve user issues and log trouble tickets with the tool developers. Follow up on the tickets to ensure the problem is permanently resolved.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Technical Writer
Technical writer job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
This position will write and review procedural content to ensure that all business units and process owners' content align to a consistent voice of servicing that represents the Brand of Client in both performance capabilities and learning content.
Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes.
Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable.
Conduct quality reviews on all content ensuring quality standards are adhered to.
Qualifications
Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact.
Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for our employees.
Ability to create communications that are consistent relative to tone, grammar, and vocabulary.
Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
Strong relationship skills.
Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, as well as working knowledge of HTML and HTML editors.
Understanding of Performance Support technology.
Additional Information
To know more or to schedule an interview, Please contact:
Krishna Madhwani
************
*********************************
Easy ApplyTechnical Writer
Technical writer job in Lehi, UT
The ideal candidate for the Technical Writer role will be responsible for creating and writing various types of user documentation, including how\-to guides, manuals, references, or instructions. This candidate should have strong communication skills that enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand the required content.
Responsibilities
Plan, develop, organize, write and edit operational procedures and manuals and create templates if none are provided by the organization
Research, develop and document technical design, requirements and test documents
Explain technical ideas in simple language
Meet with customer representatives to establish technical specifications
Create user documentation for a variety of material
Required qualifications to be successful in this role:
Bachelor's degree or equivalent experience
Experience in the technology industry
Strong written and verbal communication skills
Ability to understand highly technical information
Ability to work well with a team of application developers including the ability to take content provided by the technical team and build customer\-ready documents around the content.
Ability to write in explanatory and procedural styles for technical and non\-technical audiences and be skilled at prioritization and multi\-tasking
Ability to document technical software systems
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Technical Writer- 4 month Contract
Technical writer job in Lehi, UT
Why Join Tech9?
At Tech9, we are driven by a clear vision-to empower organizations with AI-centered solutions that make them more adaptable, efficient, and future-ready. As a company at the forefront of innovation, we help our clients build exceptional software that not only meets today's needs but anticipates tomorrow's challenges. Our approach blends cutting-edge AI technology, top-tier talent acquisition, and expert project management to ensure that businesses can scale effectively and deliver high-quality, world-class software on time and within budget.
Our partnerships speak volumes, with clients like Instructure, Young Living, Imagine Learning, Mars Corp., and many others trusting us to lead the way in software development. We are rapidly growing across our offices in the US, LATAM, and India, and we're creating an environment where talented individuals can thrive, collaborate, and have fun while building transformative solutions.
If you're excited by the opportunity to work in a fast-paced, innovative environment where scaling and building the future of software is key, we'd love to hear from you. Join us as we work together to redefine the world of software development!
Project Overview
One of Tech9's key clients is undertaking a critical initiative to document their animal hospital Practice Management System (PMS) as we build out a replacement development team and execute a team transition. Currently, there is minimal documentation on the PMS itself, creating significant knowledge transfer risks during this team transition.
This role is essential to capturing institutional knowledge from the existing team, documenting technical architectures, creating comprehensive developer onboarding materials, and identifying areas for system improvement. The documentation created will serve as the foundation for successfully transitioning the PMS to a new development team while maintaining continuity and accelerating their ability to contribute effectively.
The initiative encompasses system documentation, technical architecture mapping, API documentation, developer guides, process documentation, and knowledge base creation. A core aspect of this role is to work closely with the current developers and engineers to extract knowledge during the transition period, while simultaneously creating resources that will enable new team members to quickly understand and work with the PMS.
Role Overview
This Technical Writer will serve as the documentation lead for the client's PMS platform transition, working to capture and document critical system knowledge during our team transition. This is a full-time, remote role that will collaborate closely with engineers and subject matter experts on the client's side and Tech9's side to create comprehensive technical documentation from the ground up.
The ideal candidate will bring strong technical writing skills, the ability to quickly understand complex software systems, and experience working with development teams to extract and organize technical knowledge. This person will play a crucial role in ensuring business continuity while accelerating the onboarding of our new development team members and identifying opportunities for improvement.
Responsibilities
Create comprehensive technical documentation for the Practice Management System, including system architecture, data models, APIs, and integration points.
Work directly with the existing developers and engineers to capture institutional knowledge before and during team transition.
Develop clear, accessible developer onboarding guides and technical reference materials for new team members.
Document existing codebases, identifying key components, dependencies, and critical workflows.
Create and maintain API documentation, including endpoint descriptions, request/response formats, and usage examples.
Establish documentation standards and templates to ensure consistency and maintainability across the platform.
Identify and document areas of technical debt and opportunities for system improvement.
Organize and structure documentation in a way that serves both immediate transition needs and long-term knowledge management.
Collaborate with new team members to iterate on documentation based on their onboarding experience and feedback.
Maintain version control of documentation and ensure it stays synchronized with system changes.
Minimum Requirements
5+ years of experience as a Technical Writer in software development environments
Proven experience as a Technical Writer, preferably documenting complex, enterprise-level software, API's, and architecture (Practice Management, or EMR/EHR systems a plus).
Demonstrated ability to proactively interview stakeholders, subject matter experts (SMEs), developers, product managers, and end-users-to extract technical information.
Excellent ability to understand and explain technical concepts to various audiences
Experience creating developer-focused documentation including API docs, code examples, and integration guides
Proficiency with documentation tools and platforms (e.g., Confluence, GitBook, Markdown, Git)
Strong organizational skills and ability to structure large bodies of information effectively
Ability to work independently in fast-paced, dynamic environments with evolving requirements
Excellent written and verbal communication skills
Preferred Requirements
Experience documenting practice management systems, hospitality software, or similar enterprise platforms
Background in software development or engineering (ability to read and understand code)
Familiarity with modern development tools and workflows (Git, CI/CD, agile methodologies)
Experience with documentation-as-code practices and automated documentation generation
Experience working on team transition or legacy system modernization projects
Familiarity with diagramming tools (e.g., Miro, Lucidchart, Draw.io) for technical architecture documentation
Previous experience in knowledge management or creating onboarding programs for technical teams
Interview Plan
At Tech9, we are committed to providing a smooth, efficient, and transparent candidate experience. Our goal is to move quickly through the interview process, typically completing it within 2-3 weeks, depending on availability. We want to make sure you have clarity on every step, and we will keep you informed about the next steps as we progress.
15-minute virtual Q&A with our recruiter - A conversation to clarify the role and answer your questions (not an interview).
60-minute live technical interview 1 - Conducted with a member of our Project Management team
60- minute chat with the Project Manager - To align on expectations and culture fit.
30 min chat with Hiring Manager - To assess culture fit
#LI-Remote
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Auto-ApplyTechnical Writer
Technical writer job in Salt Lake City, UT
Who is Vant4ge?
Are you passionate about building a technology-based product that will actually help people in need? Do you want to work in an environment that is dynamic, challenging and constantly evolving? As a member of the team you'll have the opportunity to work in a highly collaborative, creative, and agile environment.
We are Vant4ge. Our staff is passionate about using technology to help and give hope to people who may have become involved in local, state, or federal justice systems. We provide an online community of care that connects, coordinates and tracks of all those who are involved in the correctional/rehabilitative life cycle, including those with the most stake (the justice involved youth or adult, him/herself). Our technology seeks to empower all involved to assess, assign and encourage completion of treatment plans that will improve success in the community. We enjoy knowing our software at the end of the day is being used to help people.
Job Overview
We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will work closely with a team of talented individuals who work collaboratively as developers, quality engineers, product managers, and usability experts to make our products easier to use.
Responsibilities and Duties
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
Write easy-to-understand user interface text, online help and developer guides
Create tutorials to help end-users use a variety of applications
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Create and maintain the information architecture
Qualifications
Proven working experience in technical writing of software documentation
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Excellent written skills in English
Strong working knowledge of Microsoft Office
Basic familiarity with the SDLC and software development
University degree in Computer Science, Engineering or equivalent preferred
We highly value:
Passion for and responsibility to the customer/partner
Must be self-starting, hardworking and inquisitive
Leadership through innovation in everything you do
Passion for what you do and being self-critical to improve
Relentless commitment to win
Personal and corporate integrity
Technical Writer
Technical writer job in Sandy, UT
Salary:
Job Description: Technical Writer
Company: JAAW Group LLC Type: Full-Time Clearance: Ability to obtain a Secret security clearance required
About JAAW Group LLC
JAAW Group LLC is a proud Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to delivering innovative and high-quality solutions to our clients. We specialize in providing exceptional services with a focus on precision, integrity, and excellence, supporting critical missions including those for the U.S. Air Force.
Job Overview
We are seeking a meticulous and skilled Technical Writer to join our team in Salt Lake City, UT. The successful candidate will be responsible for organizing and documenting converted data from microfiche, microfilm, and documents into technical data packages (TDPs) that meet U.S. Air Force standards. This role requires proficiency in Adobe FrameMaker and Microsoft Word to create structured, usable documentation, ensuring accuracy and compliance with Air Force requirements. The ability to obtain a Secret security clearance is required.
Key Responsibilities
Develop, organize, and write technical data packages (TDPs) by compiling and structuring converted data from microfiche, microfilm, and documents.
Use Adobe FrameMaker and Microsoft Word to create, format, and edit technical documentation, ensuring clear presentation of text, images, and data.
Collaborate with document conversion and graphics illustration teams to integrate digitized and recreated media into comprehensive TDPs.
Ensure all documentation adheres to U.S. Air Force standards, including format, structure, and content specifications.
Perform quality assurance reviews to verify accuracy, completeness, and consistency of technical data packages.
Maintain version control and organize documentation for secure storage and efficient retrieval.
Adhere to security protocols and maintain confidentiality of sensitive materials.
Translate complex technical information into clear, concise, and user-friendly documentation.
Work with project managers to meet deadlines and ensure compliance with contract requirements.
Document processes and maintain records of TDPs for traceability and reporting.
Qualifications
Bachelors degree in Technical Writing, English, Communications, or a related field; equivalent professional experience may be considered.
Proficiency in Adobe FrameMaker and Microsoft Word for creating and formatting technical documentation.
Strong ability to organize text, images, and data into structured, usable technical data packages.
Familiarity with U.S. Air Force technical documentation standards and requirements is highly preferred.
Ability to obtain and maintain a Secret security clearance (required).
Exceptional attention to detail and commitment to producing high-quality, error-free documentation.
Strong written and verbal communication skills, with the ability to present complex information clearly.
Excellent organizational and time-management skills to manage multiple projects and deadlines.
Experience with document conversion processes or technical data package development is a plus.
Basic understanding of graphic design tools (e.g., Adobe Illustrator, Photoshop) is beneficial but not required.
Physical Requirements
Ability to sit for extended periods while working on documentation tasks.
Visual acuity for reviewing detailed text and images.
Ability to occasionally lift and move materials weighing up to 15 pounds.
Location
This position is based in Salt Lake City, UT. Candidates must be able to work on-site.
Why Join JAAW Group LLC?
As a Service-Disabled Veteran-Owned Small Business, JAAW Group LLC offers a mission-driven and supportive work environment. We value precision, dedication, and the contributions of our team members, providing opportunities for professional growth and development. Join us in delivering critical services to the U.S. Air Force and other clients while upholding our core values of quality, integrity, and service.
How to Apply
Interested candidates should submit their resume, a cover letter detailing their qualifications and interest in the position, and a sample of technical writing (if available) to [insert contact email or application portal]. Please include Technical Writer in the subject line.
JAAW Group LLC is an equal opportunity employer. We encourage applications from veterans, individuals with disabilities, and diverse candidates who share our commitment to excellence.
Technical Writer
Technical writer job in Salt Lake City, UT
Technical Writer
Duration: 6+ Months Contract
Total Hours/week: 40.00 . This position is responsible for the origination, editing and revision of technical documentation including component specifications and manufacturing standard operating procedures. With appropriate input from other disciplines, this position may also be responsible for the editing and revision of technical reports or regulatory submission documents.
This position requires:
Bachelor's degree in English, STEM, or a technical field, or equivalent.
Ability to navigate formatting and review functions in Microsoft word.
Typing minimum 60 words per minute.
Preferred qualifications include:
Master's degree in English, business or a technical field or equivalent.
Experience in the medical device industry.
Experience in continuous improvement projects- documentation best practices and improvements.
Familiarity with enterprise resource planning systems (ERP) and electronic document management systems (EDMS) (e.g. MFGPro, JDE, SAP and Master Control).
Experience creating and maintaining macros in Microsoft office.
Senior Document Writer - New Group Business
Technical writer job in Salt Lake City, UT
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Under general supervision the Senior Document Writer drafts, reviews, and edits medical, dental and vision plan documents. This position will support plan document needs for new business by creating plan documents and summaries of benefits and coverage (SBC's).
**Required Qualifications**
+ 2-4 years with extensive plan writing experience supporting self-funded or fully insured plans.
+ 2-4 years of experience in the health insurance industry.
+ Proficiency with Microsoft Office Word, Excel, SharePoint, and Outlook applications.
+ Must be an independent, critical thinker who is a self-starter and deadline driven.
+ Strong attention to detail and accuracy performing at high levels in a fast paced and constantly changing work environment.
**Preferred Qualifications**
+ Knowledge and experience in medical, dental, and vision benefits.
+ Knowledge and experience with benefit terminology.
+ General understanding of compliance and regulatory issues (ERISA, HIPAA, ACA, COBRA).
+ Organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines.
+ Strong verbal and written communication skills.
**Education**
+ High School Diploma or GED.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 12/22/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Senior Technical Writer
Technical writer job in South Jordan, UT
Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.
Summary
As a Senior Technical Writer at Strider, you'll play a critical role in ensuring our products are understood, adopted, and valued by users across industries. You'll craft clear, concise, and engaging documentation that supports both customers and internal teams in navigating Strider's platform and capabilities. From product guides and API documentation to release notes and knowledge base articles, you'll ensure our communication reflects Strider's mission and technical excellence. Additionally, you'll support Strider University by developing client education and training materials. You'll work cross-functionally with engineering, product management, customer success, as well as marketing and designers to translate complex ideas into accessible and actionable content.
What You Will Do
* Developing and maintaining product documentation, API references, integration guides, FAQs, release notes, as well as educational and training content
* Collaborating with engineers, product managers, and other cross-functional partners to gain deep knowledge of features and workflows
* Writing knowledge base content that anticipates user needs and supports customer success
* Ensuring technical accuracy, brand consistency, and clarity across all documentation assets
* Reviewing, editing, and updating existing documentation as products evolve
* Contributing to the design and structure of our documentation portal, including navigation, layout, and search optimization
* Helping define documentation standards, templates, and tone for Strider content
Key Qualifications
* 5+ years of experience in technical writing or documentation for software products or platforms
* Proven ability to translate complex technical information into clear, user-friendly content
* Experience writing developer-focused documentation, including API references and integration guides
* Familiarity with documentation and business tools (e.g., Markdown, Jira/Jira Service Management, Claude, ChatGPT, Swagger/OpenAPI, Git, Confluence, or similar)
* Experience developing tutorials, training guides, and other educational materials in collaboration with Sales, Client Services, and Customer Success
* Strong collaboration skills, especially working with product, engineering, and design teams
* Excellent command of English with superior grammar, editing, and communication skills
* Ability to manage multiple projects in a fast-paced, agile environment
Preferred Qualifications:
* Background in computer science, engineering, or a related technical field
* Experience with cloud-based platforms, security-focused technologies, or SaaS products
* Familiarity with version control systems (e.g., GitHub) and Agile development workflows
Benefits
* Competitive Compensation
* Company Equity Options
* Unlimited PTO
* Wellness Reimbursement
* US Holidays (Office Closed)
* Paid Parental Leave
* Comprehensive Medical, Dental, and Vision Insurance
* 401(k) Plan
Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.
Auto-ApplySlalom Flex (Project Based) - UX Content Writer
Technical writer job in Salt Lake City, UT
Role: Slalom Flex (Project Based) - UX Content Writer Who You'll Work With Our teams help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes. The UX Content Writer will work closely with client and Slalom team members. The position emphasizes UX product content rather than marketing, ensuring clarity, consistency, and accessibility across customer-facing communications.
What You'll Do
* Content Editing & Approval
* Review and approve communications from change management teams for accuracy and tone
* Knowledge Management
* Identify gaps and create knowledge articles to support customer actions
* Brand Voice & Standards
* Maintain and evolve the client's tone and voice using established UX writing guidelines
* Help set new standards for UX content across digital platforms
* Customer-Facing Communications
* Ensure all communications that require customer action are clear, actionable, and aligned with UX principles
* Collaboration with UX Designers
* Partner with designers to create templates, define copy hierarchy, and optimize user flows
* Accessibility Compliance
* Apply WCAG 2.1 standards to ensure digital accessibility in all content
* Content Types
* Notification banners, action prompts, and other UX content that guides customer decisions (distinct from marketing content)
What You'll Bring
* Exceptional communication skills
* Proven experience in UX writing, content strategy, or copy editing for digital products
* Strong understanding of UX principles, content hierarchy, and customer-centric communication
* Familiarity with WCAG 2.1 accessibility standards
* Ability to collaborate effectively with designers, product managers, and change management teams
* Exceptional attention to detail and consistency in tone and voice
* Experience in setting content standards and guidelines
* Knowledge of enterprise-level digital platforms and customer engagement strategies
* Strong editing and proofreading skills with a focus on clarity and usability
* Passion for emerging technologies and platform innovation
* Self-starter, driven to work independently and with a team
* Consulting experience preferred
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position, the hourly pay range is $45 to $53/HR depending on experience. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The hourly pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal-opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We will accept applications on an ongoing basis through December 19, 2025
Content Writer
Technical writer job in Salt Lake City, UT
Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.
Note: This is an in-office position. Please only apply if you are comfortable commuting to Salt Lake City, Utah.
Writing sample required for consideration. See the note at the end of the .
Job Description:
We are looking for a creative and motivated content writer to join our marketing team. You'll work closely with our marketing department to create high-quality content across various platforms. This role offers an excellent opportunity to develop your writing skills and gain practical experience in a fast-paced fintech startup environment.
Key Responsibilities:
- Write a little bit of everything-blogs, emails, ebooks, landing pages, etc.
- Collaborate with the marketing team to develop content that aligns with our brand voice and strategy
- Conduct research to support content creation
- Assist in proofreading and optimizing content for SEO
- Participate in brainstorming sessions to develop new content ideas
Qualifications:
- Excellent writing and editing skills. Seriously. You'll be writing a lot.
- Basic understanding of content marketing and SEO principles
- Ability to work independently and manage time effectively
- Familiarity with digital marketing tools (preferred but not required)
What We Offer:
-Salary range is $40k-$60k+ stock options and quarterly bonuses. Salary depends on experience.
-Comprehensive benefits package, including health, dental, and vision insurance
-Generous vacation and paid time off policy
-Opportunity to work in a fast-paced, dynamic startup
Writing sample note:
You will not get an interview if you don't submit a writing sample. Full stop.
This is a writing position. The quality of your writing matters more than anything on your resume.
To that end, send something that really highlights your style as a writer. Keep in mind, you're applying to write blog posts and emails about accounting software.
Don'ts -Send Poetry -Share your library of self-published children's stories -Or your erotic fanfic blog -Wuss out and decided not to apply because of the writing sample
Do's -Show your personality-be engaging -Share your hiking blog, your mommy blog, or your fantasy football blog -Share some creative non-fiction -Share professional work done for other companies
Good luck. Looking forward to hearing from you.
Business Analyst/Technical Writer (OB AMXG) Days
Technical writer job in Clearfield, UT
Job Description
Rate:$49,961.60 annually Exempt Shift: Days
The Business Analyst provides technical writing and analysis functions as a technical writer and non-conformance resolution analyst.
Minimum Requirements and Qualifications
High school diploma or equivalent.
Must have a Secret Clearance and able to obtain.
Associates degree preferred.
Must be familiar with Air Force Instructional, Joint Technical Data, Tactics, Techniques, and Procedures (TTP) Document.
3-5 years' experience.
Good organizational skills.
Good verbal and written communication skills.
Good research skills.
Strong work ethics.
Strong computer skills. (at least 3 years' experience in Microsoft Office Suite)
Responsibilities
Performs non-conformance resolution coordination through the Maintenance, Repair, and overhaul (MRO) system and engineering systems including Lightning II Information Support Tool (LIST) for F35 and other systems.
Receives requests, gathers and analyzes information, obtain measurements, and draft detailed submissions for non-conformance resolution On Site.
Works with mechanics and other relevant personnel to gather information.
Analyzes, interprets, categorizes and electronically inputs information into Government database systems.
Applies DoD, Air Force and command specific logistics policies and regulations, and develops recommendations for changes and updates.
Develops a strong understanding of MRO's data structure, reports and capabilities.
Responds to MRO within 4 business hours, communicate and obtain information as needed.
Updates the engineering database(s) with the submissions, within the time frames.
Monitors LIST and engineering systems for notifications and hand-offs of engineering dispositions between production and other teams and notify the GR of non-standard production delays.
Completes final closeout for individual engineering assistance.
Performs other duties as assigned.
Requirements
Working Conditions
The working conditions will mostly be a well-lit, air-conditioned shop environment.
Physical Requirements
This position must be able to lift up to 20 lbs. as well as have the ability to sit or stand for long periods of time. Physical requirements of the position may also include, but are not limited to, bending, twisting, lifting and climbing on aircraft.
R2C, Inc. is an Equal Opportunity/VEVRAA/Affirmative Action federal contractor. The company will provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, genetic information, military status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by applicable federal or state law. This policy applies to all terms, conditions, and privileges of employment and all policies of the company.
Job Posted by ApplicantPro
Technical Writer, Sr.
Technical writer job in Salt Lake City, UT
Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. Documentation may vary in form, ranging from on-line eDocs or mobile apps to print media. May be responsible for coordinating the display of graphics and the production of the document. This is a senior level position. May be responsible for the guidance or supervision of others. Specifications and requisite expertise may vary depending on department of employment.
Responsibilities
Create user documentation for a variety of material, including how-to guides and instruction manuals; may study drawings, specifications, mockups, and product samples. Gather information on their subjects in libraries and on the web. May prepare charts, graphs, or forms to go along with rough drafts. Explain scientific and technical ideas in simple language, ensuring technical verbiage is easy to understand by the layperson or determined audience. May meet with customer representatives, vendors, plant executives, or publishers to establish technical specifications. Write technical direction on product announcements, marketing brochures, advertisements, marketing specifications. May require adjustment of copy and design as necessary. Will follow a life cycle called document development life cycle. May conduct tutorials, training, or other instructions pertaining to application of technical documents. Assists researchers in the preparation of manuscripts, submissions, and other editorial activities for publication and offers suggestions on presentation of subject matter and visuals based upon knowledge of intended message and target audience. Applies expert knowledge in product design matters such as layout, materials, color schemes, and technical aspects of publications and presentations. Applies expertise in product development and design for large-scale dissemination and knowledge translation. Prepares material for, coordinates production of, and/or manages programs to produce. Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required: Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 4-6 years of experience in the field or in a related area.
Technical Writer Security Contract Analyst
Technical writer job in South Jordan, UT
Are you a Technical Writer Security Contract Analyst driven to create written content with technical curiosity, and able to write about technical concepts, products and processes in an engaging and customer friendly manner? At Ivanti, we work passionately and authentically, striving to win together and make a real impact for our customers and each other. Join us to elevate your career and help deliver innovative solutions in a dynamic, empowering environment.
Why this role matters:
As a Technical Writer you will get information requests and questionnaires from our customers regarding our security product suite. You will collaborate all across our global organization to find the information that you need to provide compelling customer responses that will enable them to maximize their use of our security product suite. Ivanti's Information Security is a global team of experienced professionals dedicated to ensuring the security of Ivanti's products, corporate and production networks, environments, and of course, its data.
What you'll do:
Respond to customer requests for information and create responses to help the customer understand our security products
Write engaging content that provides clear technical explanations in a human voice
Work to always improve our existing content library to ensure it is both up to date and of the quality expected of Ivanti content
Develop, review, and maintain internal policies and procedures, especially those relating to information security and compliance
Support and collaborate with our external security vendor by ensuring all required documentation is current, accurate, and accessible
What you will bring:
Experience in writing for security policies and customer questionnaires.
Experience and skill at responding to customers' requests for technical information
Technical policy development and technical policy writing
3+ years' experience managing security policies and security terms
Project management and administrative support skills
Prior experience working for a technically focused company preferred
Familiarity with 1 or more of the following: NIST, SOC 2, DORA, ISO 27001
Knowledge of SaaS, cloud architecture and security.
Why Ivanti?
Friendly flexible working model: Empower excellence whether you're at home or in the office and support work-life balance.
Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
Global, diverse teams: Collaborate with talented people from 23+ countries.
Learning & development: Grow your skills with access to best-in-class learning tools and programs.
Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.
What drives us:
Ivanti's mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.
To learn more about Ivanti's
Mission and Core Values.
Inclusion at Ivanti:
Ivanti is proud to be an Equal Opportunity Employer. We're committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.
Need adjustments during the process? Reach out to ***************** we're happy to help.
Auto-ApplyTechnical Writer
Technical writer job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• May be responsible for coordinating the display of graphics and the production of the document.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.
Qualifications
Experience:
• May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area.
• Must know HTML and Dreamweaver.
• Fluent in English and Spanish
Additional Information
To schedule an interview please contact:
Vishwas Jaggi
************
Technical Writer - Japanese
Technical writer job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
May be responsible for coordinating the display of graphics and the production of the document.
May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.
Relies on limited experience and judgement to plan and accomplish goals.
Performs a variety of tasks. Works under general supervision
A certain degree of creativity and latitude is required.
Qualifications
Must be able to speak and write in English and Japanese
Shift : Monday - Friday 8 - 5
HTML and Dreamweaver is a PLUS
Additional Information
Feel free to contact me
Vishwas Jaggi
************
Technical Writer - Italian
Technical writer job in Salt Lake City, UT
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Job Title : Technical Writer - Italian
Work Location : Salt Lake City, UT - 84184/ Ft. Lauderdale, FL - 33337
Duration : 05+ Months (Possible Extension)
Job Description:
Shift Timings : Mon-Fri 8-5 (HL is flexible with hours)
MUST READ, Write and Speak Italian
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• May be responsible for coordinating the display of graphics and the production of the document.
• May require a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.
• Must be able to speak and read Italian
• Experience in Dreamweaver and HTML are a HUGE plus
Qualifications
Italian, Writing
Additional Information
To schedule an interview, please contact;
Vishwas Jaggi
************
Technical Writer
Technical writer job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Job Title: Technical Writer
Location: Phoenix, AZ / Salt Lake City, UT / Ft. Lauderdale, FL
Duration: 5 month (may extend)
Job Description:
• The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
• Write clear, concise final content for internal knowledge management system from draft documents as submitted by Subject Matter Experts from across business units and processes.
Qualifications:
• Experience with Dreamweaver and HTML
Additional Information
To know more or to schedule an interview, Please contact:
Monil Narayan
************
******************************
Easy ApplyFrench Business Analyst - IT
Technical writer job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Shift Hours :: Sunday - Thursday (9:30 AM - 6:00 PM)
Applicant must speak French/English
• Has the ability to provide
2nd Level software technical support
needs for web-based and client-server applications.
• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
• Manage the end-to-end automation process of internal and external business partners globally.
• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
• Applicant must speak Fluent Spanish and English. Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.
• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
• Delivers small and medium sized projects and performs business system administration.
• Leads emergency bridge calls to circumvent critical issues within SLA.
• Produces scheduled & ad-hoc reporting on an as-needed basis.
• Applicant must speak French/English.
• Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.
Preferred Additional:
• Sales Force Experience Preferred
• Technical Support Certifications or Degrees Preferred
Qualifications
Applicant must speak French
Experience with IInd Level Technical Support
Additional Information
To know more on this position or to schedule an interview, please contact:
Vishwas Jaggi
************