Information Technology Technician jobs at Teton County - 18 jobs

Do you meet our minimum hiring standards? Check here before applying. The ACSO is seeking an ambitious and adaptable Community Engagement Intern. This role will get a well-rounded view of law enforcement, through the lens of community engagement, outreach, and recruitment. The ideal candidate is a strong communicator, people-person, and highly adaptable. While primarily located at the Ada County Sheriff's Office, this internship allows the opportunity to actively engage with the community at events, career fairs, and more. If you are excited at the idea of having hands-on experience in a variety of areas, and love every day being different, we would love for you to apply! Essential Functions Interns in this area may perform the following duties that include, but are not limited to; * Community Event Support: Assist the Community Safety Coordinator in planning, attending, and engaging at events throughout the county. * Career Fair Support: Attend career fairs with the Talent Acquisition Administrator and speak with potential applicants about the ACSO and current openings. * Internal Event Support: Assist the Community Engagement Manager with internal events as needed. * Swag: Work with the Community Safety Coordinator to order, inventory, and distribute swag for events and deputies. * Crime Prevention: Support the Community Safety Coordinator with written materials on crime prevention (i.e. flyers, brochures, social media posts, presentations) and attend neighborhood watch meetings. * Other duties as assigned Job Requirements PROGRAM DESCRIPTION: An unpaid internship with the Ada County Sheriff's Office allows students to get professional experience, typically while obtaining credit for school. If you are a student, please see your Department Internship Adviser for details on how to register for the credits. Please note that you must be currently enrolled as a degree-seeking student at a college or university or have recently graduated in the last year to apply for any internship. You must complete an interview, background investigation, and polygraph. * Only those colleges/universities with regional accreditation will be accepted. To verify if a school is regionally accredited, go to ********************* * The hiring process for our internship positions may take 6 to 8 weeks to complete. Please take this into account if you need to register for credit with your college or university. JOB SPECIFICATIONS: * Currently enrolled as a degree-seeking student in a Communication, Criminal Justice, Political Science, or other related discipline * Currently have a 3.0 cumulative GPA or above * Knowledge of English grammar, punctuation, and spelling * Ability to communicate effectively verbally and in writing * Ability to maintain confidentiality of information * Passion for law enforcement * Letter of recommendation from a professor Work Environment & Physical Demands HIRING STANDARDS: * Applications will only be accepted through the ACSO Careers page. All applicants must meet ACSO minimum hiring standards to be considered for an internship with the Sheriff's Office. You can review hiring standards/disqualifiers on our website at ************************************ If you have any questions about role or the ACSO, please reach out to ***************************.

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

THIS IS NOT AN OFFER OF EMPLOYMENT MUNICIPAL CIVIL SERVICE COMMISSION 1 Larkin Center - 2nd Floor - Yonkers, N.Y. 10701 A NON-REFUNDABLE $40.00 APPLICATION FEE IS REQUIRED FOR EACH SEPARATELY NUMBERED EXAMINATION FOR WHICH YOU APPLY CONTINUOUS EXAMINATION PROGRAM FOR: PERSONAL COMPUTER TECHNICIAN I APPOINTING AUTHORITY VACANCIES SALARY RANGE (per annum) Board of Education As they occur $54,392 - 70,313 City of Yonkers As they occur $49,738 - 90,579 RESIDENCY REQUIREMENT WAIVED DUTIES: This position is responsible for the installation, repair and operation of interconnected microcomputers and related equipment. The work includes keeping abreast of the latest technological development in the industry. Direct supervision is received from an immediate supervisor. Does related work as required. * EXAMPLES: * Installs, configures and operates application software, printers and PCs; * Assist users with the various application software and hardware; * Installs software and hardware updates; * Writes documentation on specialty items and procedures; * Assists help desk personnel; * May supervise trainees as assigned. MINIMUM QUALIFICATIONS: Candidates must meet the following requirement on or before the date of the written test. OPEN-COMPETITIVE: a) Possession of a regionally accredited technical school or Industry Standard Certifications such as A+, Network+, MCP and MCSE;or b) Graduation from high school or possession of a High School Equivalency Diploma and one (1) year of experience in a technical support service position in the maintenance and/or repair of computer based electronics such as digital copiers, medical equipment and PC's/Peripherals; or c) An equivalent combination of education/training and experience as defined by the limits of (A) and (B). NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at ******************************************* You must pay the required evaluation fee." RATED EVALUATION OF TRAINING AND EXPERIENCE: You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas: * Help Desk * User Support * Network Administration * Data communications * Microcomputer Repair

Description and Functions Open Until Filled GENERAL DESCRIPTION: This position provides technical support, with guidance, technical expertise, customer satisfaction, and timeliness to assigned State agencies. The Computer Technology Support Specialist III works in a team environment to provide Tier 2 direct software and hardware support for state issued desktops, laptops, printers, VoIP enabled devices, wireless mobile devices, and work with higher level technicians to complete projects. Troubleshoots information systems and determines the best course of action and resources required to return the system to optimum performance. Manages directory services for assigned agencies to include user account creation, modification, and adhering to agency specific policies. Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes: * Comprehensive health, dental, and vision insurance * Paid vacation, sick leave, FMLA, and holidays * Retirement - Pension and 457B plans that help you build a secure future * Flexible schedules and work-life balance options * Meaningful work that makes a difference for Wyoming communities and MUCH MORE!Click here for detailed information,oryoucan watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.gov Human Resource Contact: Jennifer Erickson / ************ /************************** ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. * Performs Tier 2 device troubleshooting to diagnose and assist with resolving difficult problems related to state-issued devices, hardware and software, to include desktops, printers, servers, mobile devices, and standard enterprise software and/or guidance on agency-specific software. Gain an understanding of the agency's operations to provide timely, effective and efficient support. * Implements and trains other lower-level ETS technicians on specialized procedures and/or specialized technical testing equipment. * Manage directory services for assigned agencies to include user account creation, modifications, and policy. Provides end-user support for all statewide agencies. * Recommends, tests, and deploys newly acquired equipment or software. Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system or enterprise application upgrades. * Refers issues to the next service or tier level when problems occur that are beyond the skills of the technician. * Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately documents instances of hardware failure, repair, installation, and removal. * Assist in troubleshooting network connectivity issues and escalate problems when necessary. Qualifications PREFERENCES: Preference may be given to those with experience in troubleshooting and supporting Operating Systems, PC hardware, and Peripherals within the past 5 years. Preference may be given to those with experience with ServiceNow or similar ticket tracking systems. Preference may be given to those with experience with Unified Endpoint Management Systems or similar. Preference may be given to those with knowledge of ITIL principles. Preference may be given to those with experience in providing excellent customer service, team collaboration, team building, and time management skills. Preference may be given to those with entry-level experience in languages like PowerShell & Batch scripting or the administration of common tasks on endpoints. Preference may be given to those with experience in technology lifecycle refreshes and inventory management. Preference may be given to those with experience in TCP/IP and troubleshooting connection issues with network-attached devices such as IP phones and computers within the past 5 years. Preference may be given to those with experience managing, deploying, and updating network-attached printers within the past 5 years. KNOWLEDGE: * Thorough knowledge and understanding of desktop operating systems * Work within multiple groups of ETS to assist in statewide troubleshooting * Knowledge of Active Directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts * Knowledge of IP, Active Directory, and network protocols * Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and deployment * Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies * Knowledge of using computer technologies and best practices to enhance the departmental efficiencies to better reach agency business goals * Resolve tier 2 tickets or forward them to higher-level support when unable to resolve the issue * Provide superior customer service * Work Independently * Troubleshoot users' problems over the phone and remotely resolve IT-related issues * Responsible for repairing problems with all computers and/or coordinating repair of computer equipment with the appropriate vendor * Perform updates and maintenance on software * Assist users with basic application support * Ability to identify and research technical issues beyond their skill set, and apply them successfully to resolve any user issues * Install upgrades, including configuration, installation, and transfer of software * Provide training to end users on computer policies and guidance on enterprise applications * Submit and follow up on service calls with vendors and/or agency staff * Ability to identify tech at risk and notify senior techs * Ability to tear down and rebuild physical computer equipment, including but not limited to motherboards, fans, hard drives power supplies * Ability to tear down and rebuild all ETS support printers * Ability to verify proper cabling and functionality * Ability to troubleshoot all ETS-supported devices, on-site, working directly with users at their location to resolve all issues * Ability to image and deploy all ETS-supported devices MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I OR Education & ExperienceSubstitution: 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: * May work evenings or weekends to meet deadlines or solve problems. * Occasional travel to different locations within the State to assist other technicians. * Must be able to lift up to 50 lbs. NOTES: * FLSA: Non-Exempt * Successful candidate must complete a background check. Supplemental Information Clickhere to view the State of Wyoming Classification and Pay Structure. URL:**************************************************** The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Description and Functions Open Until Filled GENERAL DESCRIPTION: Within the confines and constraints of Unemployment Insurance Information Technology Merited Staff in Casper, WY; Intermediate level application developer responsible for planning, developing, documenting, testing, implementing, maintaining and supporting new and existing application infrastructure using the Java and Structured Query Language (SQL) programming languages for the State of Wyoming's Unemployment Insurance Program (UI); including, but not limited to utilizing Microsoft SQL Server, Angular web application framework, Eclipse Integrated Development Environment, Git version control, Windows Operating Systems, Red Hat Enterprise Linux, and Business Intelligence and Reporting Tools. Coordinate and collaborate with other UI developers and contractors on developing, maintaining and documenting the agency's applications and database management systems. This position will be expected to work in-person from the Casper, WY UI IT Office. In addition to compensation, employment at the Department of Workforce Services provides the following: * Culture of public service and a commitment to work/life balance * Eligibility for Public Service Student Loan Forgiveness * Health, Dental, and Vision Insurance * State Retirement plan and additional savings opportunities * Paid vacation, sick leave, and holidays * For additional information regarding the benefits package please visit ****************************************************** Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced, that's WY! Human Resource Contact: ************ ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. * Enhance custom software by altering existing program code to meet new State or Federal mandates or to allow for new functionality that would make the software more efficient for the user community; work to meet deadlines to ensure no functionality is lost when integrating new code; review users' work patterns and customer needs to provide new software development ideas. * Maintain, support, enhance, and update existing web-based applications for the Unemployment Insurance and Employment Tax Divisions by keeping software applications up-to-date with security standards, notifying key personnel of downtime, and training users on the proper use of custom software. * Develop new and enhance existing documentation of the systems currently in use by the agency; work in tandem with business users to ensure desk manuals are current and meet the agency's needs. * Perform, outline, and test strategies, including regression testing; alter database design and schemas to align with new and changing application development. Qualifications KNOWLEDGE: * Knowledge of current application development methodologies and languages, including Java and Structured Query Language (SQL). * Knowledge of Extensible Markup Language (XML) and HyperText Markup Language (HTML). * Knowledge of JavaScript. * Knowledge of Microsoft SQL Server. * Knowledge of Windows Server and Personal Computer Workstations. * Ability to solve problems relating to software development. * Knowledge of project management concepts. * Skills in written and verbal communication. * Knowledge of website design technologies and techniques. * Knowledge of relational database concepts and design. * Ability to manage numerous high-priority tasks and expectations. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Business Applications Specialist I OR Education & ExperienceSubstitution: 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Business Applications Specialist I Certificates, Licenses, Registrations: None Necessary Special Requirements NOTES: * FLSA: Non-Exempt Supplemental Information Clickhere to view the State of Wyoming Classification and Pay Structure. URL:**************************************************** The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change; please refer to the A & I HRD Website to ensure that you have the most recent version.

Ada County is a great place to work! We have over 2000 employees dedicated to enhancing our community's quality of life. Our Assessor's Office team is growing, and this is an excellent opportunity to be a part of taking this team to the next level. We offer a competitive Total Rewards package that increases your base salary by approximately 40%, including: * Excellent medical, dental, and vision insurance * Generous vacation and sick leave starting on day one * 11 paid holidays annually * Participation in one of the nation's best state retirement systems, with 11.96% employer contribution * 457(b) deferred compensation plan with up to 3% county match, plus a 401(k) * Paid parental leave, life insurance, and robust wellness programs * Ongoing training opportunities and career pathing It is our goal to provide the best service possible, and we look forward to helping you. Learn more about Ada County Assessor's Office by visiting their website. POSITION GENERAL SUMMARY: Performs field and office functions in connection with the appraisal of real property. The work includes field inspections, sketching, and assisting appraisers as needed. DISTINGUISHING FEATURES OF THE CLASS: The Appraisal Support Technician receives assignments that require the limited application of appraisal principles, methods and techniques. The incumbent works under limited supervision and receives guidance when working on new, unusual, or complex assignments. Essential Functions * Performs research on and inspects property to gather data required for appraisals; * Collects and verifies the accuracy of assessment data and assures the correct data is in the official file for each property; * Performs field inspections and operates GPS unit; * Performs daily administrative functions for the appraisers office; * Scans and files documents; * Develops and maintains procedure manuals and flow charts for office administrative and appraisal procedures; * Assists with developing and maintaining office policies and procedures documents; * Keeps records of materials filed or removed using logbooks or computers; * Organizes and prioritizes materials to be filed; * Places material into high density filing system according to classification and identification information; * Performs general office duties such as operating office machines, sorting mail, creating and applying new labels. ADDITIONAL FUNCTIONS: * Inventories and tracks sensitive assets; * May assist in answering taxpayer questions about assessments; * Performs related functions as required. Job Requirements * High school diploma or equivalent; * Must possess and maintain a valid driver's license; * Knowledge of English grammar, spelling, punctuation and arithmetic; * Knowledge of modern office equipment, practices and procedures; * Knowledge of personal computers and word processing applications; * Knowledge of Assessor's Office programs preferred; * Skill entering data; * Skill providing customer service; * Skill accurately filing and categorizing documents; * Ability to maintain confidentiality; * Ability to follow written and verbal instructions; * Ability to maintain effective working relationships. OTHER REQUIREMENTS: * Must adhere to a professional code of ethics as a sworn Deputy Assessor. Work Environment & Physical Demands * Work is performed in both office and field settings; * The work requires the incumbent to visit assigned properties, including construction sites, to gather information. These visits require the incumbent to move over the land and inspect various parts of structures and locate section markers on the ground; * Sometimes the incumbent must negotiate fences, hazardous or steep terrain with rough and rocky surfaces; * The work requires spending significant time in the field such as construction sites which may create exposer to insulation, paint and lacquer fumes, drywall mud, texturing compounds, nails, and other building materials; * At times the incumbent may be exposed to dogs and/or farm animals and snakes; * May be required to sit, stand, reach overhead, squat and bend in the performance of the primary job responsibilities; * May be required to lift up to 20lbs. DISCLAIMER: To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Description and Functions OpenUntilFilled GENERAL DESCRIPTION: The Education Program Consultant supports the Wyoming Department of Education by leading the review and revision of statewide Mathematics and Computer Science content standards. This position collaborates with the Assessment Team to review items for the statewide assessment system to ensure federally approved assessments that are instructionally supportive and provide reliable, valid, and timely data. The consultant provides content expertise, develops and updates guidance materials, coordinates timelines, schedules and facilitates statewide committee meetings, and delivers technical assistance and professional learning to schools and districts. Strong communication, organization, and collaboration skills are essential for success in this role. Human Resource Contact: Jen Shirley / ************ *************************** ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. * Develops and implements state level activities for educational programs. * Monitors programs for compliance with regulations and provide feedback to districts or sub-grantees. * Identifies potential problems and devises solutions. * Disseminates professional trends by presenting information at meetings, workshops, and/or conferences. * Develops strategic planning for cross agency collaboration and agreements to meet agency objectives and to implement new programs. * Plans and conducts workshops and trainings on state and/or federal programs. * Authority to ensure compliance. * Develops program budget, approve grants and funding, and monitor appropriateness of expenses to meet project goals. * Determines goals in professional development to ensure all job functions can be met. * Oversees completion of state and federal reporting requirements. * Other duties as assigned. Qualifications PREFERENCES: Preference will be given to individuals with a degree in education and with classroom teaching experience in mathematics and/or computer science. KNOWLEDGE: * Knowledge in process and project management. * Knowledge in strategic planning and performance measures. * Knowledge in policy implications from program evaluation and research findings. * Strong communication skills, both written and oral, and the ability to present in front of both large and small groups. * Knowledge of State and Federal laws, especially regarding educational accountability. * Knowledge of data quality control measures. * Knowledge of fiscal planning. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Education) Experience: 1-2 years of progressive work experience (typically in Education or Instruction) with acquired knowledge at the level of an Education Program Specialist. OR Education & ExperienceSubstitution: 4-6 years of progressive work experience (typically in Education or Instruction) with acquired knowledge at the level of an Education Program Specialist. Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: * Travel up to 20% of the time * Ability to lift 50 pounds NOTES: * FLSA: Exempt * Successful applicants must reside in Wyoming or maintain a primary residence within a 100-mile radius of Cheyenne for the duration of their employment with the Wyoming Department of Education. * Applicants may be asked to provide transcripts of any relevant coursework at the time of the interview or hire. * Successful candidates must pass a fingerprinting, background, and reference check. Supplemental Information Clickhere to view the State of Wyoming Classification and Pay Structure. URL:**************************************************** The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

OPEN-COMPETITIVE EXAM NO. 2050 * CONTINUOUS RECRUITMENT * SALARY (LIBRARY): $75,032 - 88,094 RESIDENCY REQUIREMENT WAIVED This position is responsible for providing all areas of computer related technical support including installation, configuration, maintenance, troubleshooting and repair of personal computers, peripherals, applications software and telecommunication equipment and services. The incumbent has the added responsibility of recommending alternative procedures to users whenever appropriate. While the ability to exercise independent judgment is a requirement, general supervision is received from administrative personnel. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative Only) * Installs, diagnoses, troubleshoots, maintains, configures and repairs computers, peripherals, monitors, network printers and other technology information equipment. Works with equipment vendors to further troubleshoot advanced issues or replace equipment under warranty; * Performs preventive maintenance, software and hardware upgrades on all technology equipment; * Installs and configures software applications on computers; * Creates, maintains and troubleshoots users in the domain management system and adjusts security access rights; * Provides technical support by phone, email or in person to users, and records interactions in the help desk ticketing system; * Discusses software and hardware needs with users to determine what needs to be modified or upgraded; * Troubleshoots technical problems; notifies and work with appropriate IT staff members to keep abreast of current issues and runs diagnostics on equipment; * Maintains database of workstations and any IT related equipment; * Provides maintenance of the telephone system and handset equipment, including equipment replacement and assisting users with configurations changes; * Logs, tracks and follows up on all users, concerns and problems; notifies users of impending down time during regularly scheduled hours; * Prepares forms, reports, and statistics as required. MINIMUM QUALIFICATIONS: (A) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications; or (B) Graduation from high school or possession of a High School Equivalency Diploma and four (4) years of experience as described in (A); or (C) An equivalent combination of education/training and experience as defined by the limits of (A) and (B). SPECIAL REQUIREMENT: Possession of a Class D Driver's License valid in the State of New York; Ability to lift 30 lbs. SUBJECT OF EXAMINATION: The examination will consist of: a rated evaluation of training and experience. Only your rating on the evaluation of training and experience will be considered when computing final scores. RATED EVALUATION OF TRAINING AND EXPERIENCE You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information.

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Description and Functions Open Until Filled GENERAL DESCRIPTION: This is an entry-level position that provides technical support to all State agencies, demonstrating a degree of technical knowledge, timeliness, and customer satisfaction under supervision. The Support Technologist II works in a team environment under close supervision to provide Tier 1 technical assistance and support for state-issued software, desktops, laptops, printers, VoIP-enabled devices, and wireless mobile devices. This position manages user accounts, including account provisioning, modification, and suspensions following established policies and procedures. Human Resource Contact: Jennifer Erickson / ************ / ************************** ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. * Under close supervision, provides Tier 1 remote troubleshooting support for customers experiencing software and hardware issues. Efficiently resolves issues with State-issued hardware devices, including but not limited to desktops, laptops, printers, peripherals, VoIP-enabled devices, wireless mobile devices, and user login issues. Provides first-call resolution by troubleshooting, analyzing, and diagnosing hardware and software problems according to industry best practices and ETS standards, guidelines, and procedures. Documents customer interactions, findings, and results through the ETS ticket management system. Escalates tickets to Tier 2 support teams as needed to resolve the issue. * Adheres to ITSM best practices when managing incidents and service requests. Asks appropriate questions to gather information effectively and contribute to the ticket to aid in troubleshooting and resolution efforts. Logs all interactions and resolutions accurately within the ticketing system and escalates to the next tier when necessary. Ensures and maintains regular communication of information with customers, peers, and management to keep stakeholders informed on the progress of the issue. * Consistently interacts professionally with customers by actively listening to and asking probing and clarifying questions of customers to assess problems and resolve issues. Acts with courtesy, empathy, and respect toward customers, peers, and management and executes followership skills. Focuses on the end result to deliver customer value through the timely delivery of services. * Performs account management duties, including user account provisioning, modification, and suspension, as well as support for groups and resource calendars. Maintains confidentiality of sensitive information and adheres to established policies and procedures, including those additionally required by specific agencies. Fulfills services within established service level expectations. Offers informed recommendations to agencies concerning the security and availability of account resources based on ETS established policies and procedures. * Collaborates closely with customers and peers on issues to find solutions that meet customer needs. Escalates more complex issues to senior-level technicians and management as needed. Communicates and shares information regularly based on work needs, individual requirements, management directives, and other specific situations. Actively listens, asks clarifying questions, and summarizes input to verify understanding to engage and communicate with the team. Contributes to fostering a positive and dynamic workplace. * Compiles information and experience to create and contribute to new knowledge base articles and standard operating procedures in precise detail. Maintains existing documentation to keep up with current technologies and solutions. Ask appropriate questions to gather information effectively to contribute to the overall health of the knowledge base. Shares information with team members and customers in predefined common locations. * Proactively cultivates and invests in personal and professional growth through continuous training and development initiatives, particularly in the realm of technology hardware and software. Embraces a forward-thinking approach to stay abreast of industry advancements, ensuring a comprehensive understanding of emerging technologies. Demonstrates a commitment to enhancing skills and knowledge. Fosters a proactive stance towards emerging technologies. Seeks opportunities for cross-training sessions to build combined expertise, and sharing of relevant knowledge and information. * Performs responsibilities and tasks that go beyond the primary job functions, requiring individuals to manage diverse assignments aimed at enhancing the overall success of the team and organization. This necessitates demonstrating flexibility and unwavering commitment to achieving shared goals. Additionally, individuals are expected to execute these additional duties and tasks with a high level of professionalism, even when working outside their typical assignments, to ensure success in these supplementary tasks. Qualifications PREFERENCES: Preference may be given to those with IT Hardware, Software and System knowledge. Preference may be given to those with demonstrated experience in customer service. Preference may be given to candidates with experience in IT Help Desk Support or with experience in an IT Call Center. Preference may be given to candidates with experience in troubleshooting and resolving customer IT related issues remotely. Preference may be given to candidates with experience in Active Directory Account Management. Preference may be given to candidates with experience in Google Account Management. KNOWLEDGE: * Proven experience as a help desk technician or other IT specific customer support role. * Working knowledge of Google Applications, Account Management, and current hardware and software technologies. * Ability to diagnose, manage and communicate complex IT issues with appropriate internal and external stakeholders to ensure quick and efficient resolution for customers. * Keen attention to detail, memory of patterns and interest in problem solving. * Strong ability to effectively manage multiple tasks simultaneously. * Exceptional customer service, including the ability to exercise good judgment and self-control, maintaining a professional temperament during challenging interactions. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-1 year of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I OR Education & Experience Substitution: 3-4 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: * Typical office setting NOTES: * FLSA: Non-exempt * Successful candidate must pass a background check Supplemental Information Clickhere to view the State of Wyoming Classification and Pay Structure. URL:**************************************************** The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Description and Functions Open Until Filled GENERAL DESCRIPTION: This position provides technical support, with minimal guidance, with a degree of technical expertise, customer satisfaction, and timeliness to assigned State agencies. The Computer Technology Support Specialist II works in a team environment to provide Tier 2 troubleshooting and problem resolution for state-issued desktops, laptops, software, printers, wireless mobile devices, and VoIP-enabled devices, and works with higher-level technicians to complete projects. Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes: * Comprehensive health, dental, and vision insurance * Paid vacation, sick leave, FMLA, and holidays * Retirement - Pension and 457B plans that help you build a secure future * Flexible schedules and work-life balance options * Meaningful work that makes a difference for Wyoming communities and MUCH MORE!Click here for detailed information,oryoucan watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.gov Human Resource Contact: Jennifer Erickson / ************ / ************************** ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. * Under minimum supervision, Tier 2 device troubleshooting to diagnose basic system and desktop and laptop problems; analyzes hardware and software functionality; identifies, locates, resolves, and repairs problems according to IT standards, guidelines, and procedures; documents call records and results. * Performs preventive maintenance and upgrades for computer operating systems, standard software, and hardware. * Tests, diagnoses, and repairs hardware components such as desktops, laptops, docks, VoIP-enabled devices, wireless mobile devices, monitors, printers, and scanners. * This position will install, upgrade, and maintain computer workstation hardware, peripherals, and associated software; manage and execute installation upgrades and system patches. Assist with and provide support/troubleshooting for server hardware. Set up, maintain, and remove user directory accounts where necessary. * Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system upgrades. * Refers issues to the next level when problems occur that are beyond the skills of the technician and tracks the problem until it has been resolved. Qualifications PREFERENCES: Preference may be given to those with experience with ServiceNow! or similar ticket tracking systems. Preference may be given to those with experience with Unified Endpoint Management Systems or similar. Preference may be given to those with knowledge of ITIL principles. Preferences may be given to those with experience in supporting and repairing desktop hardware and software. Preferences may be given to those with experience in imaging and deploying systems. Preferences may be given to those with experience supporting and repairing peripherals, printers, scanners, etc. KNOWLEDGE: * Resolve help desk tickets or forward them to higher-level support when unable to resolve the issue. * Provide superior customer service * Work Independently * Ability to troubleshoot all ETS-supported devices, on-site, working directly with users at their location to fully resolve the issue. * Responsible for repairing problems with all computers and/or coordinating the repair of computer equipment with the appropriate vendor. * Perform updates and maintenance on software. * Assist users with basic application support. * Ability to identify and research technical issues beyond their skill set, and apply them successfully to user issues. * Ability to identify tech at risk and notify senior techs. * Install upgrades, which include configuration, installation, and transfer of software. * Stay current on the latest information on all computer-related equipment. * Submit and follow up on service calls. * Ability to tear down and rebuild physical computer equipment, including but not limited to motherboards, fans, hard drives, and power supplies. * Ability to tear down and rebuild all ETS support printers. * Ability to verify proper cabling and functionality. * Ability to image and deploy all ETS-supported devices. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-1 year of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I OR Education & Experience Substitution: 3-4 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: * Typical office setting NOTES: * FLSA: Non-exempt * Successful candidate must pass a background check Supplemental Information Clickhere to view the State of Wyoming Classification and Pay Structure. URL:**************************************************** The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Description and Functions Open Until Filled GENERAL DESCRIPTION: This position provides advanced technical support, with very little guidance. Offering top-notch technical expertise, ensuring technical excellence, and prioritizing customer satisfaction and timeliness. The Computer Technology Support Specialist V works in a team environment to provide Tier 2 direct hardware and software support for state-issued desktops, laptops, printers, VoIP-enabled devices, and wireless mobile devices. This position works closely with lower-level technicians as a team lead to complete projects both internally and for State agencies. The position uses technical expertise to troubleshoot information systems and determine the best course of action and resources required to return the system to optimum performance. The incumbent will assist in the troubleshooting of information systems, network, telephony, and firewall equipment with the guidance and oversight of specialized teams that have a narrow focus on these hardware components. Additionally, they will take on the role of project lead for initiatives spanning across the State of Wyoming, overseeing specialized roles to ensure that deliverables are on time and within the approved standards. The position will utilize ITSM best practices to track tickets, monitor workflow, and provide solutions in a timely manner to meet customer expectations and satisfaction. Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes: * Comprehensive health, dental, and vision insurance * Paid vacation, sick leave, FMLA and holidays * Retirement - Pension and 457B plans that help you build a secure future * Flexible schedules and work-life balance options * Meaningful work that makes a difference for Wyoming communities and MUCH MORE! Click here for detailed information, oryou can watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:************************************** Human Resource Contact: Jennifer Erickson, ************ ************************** ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. * Provides advanced Tier 2 support as a Lead Technician with a primary focus on Tier 2 support. Deliver advanced assistance to customers encountering challenges beyond the Tier 1 level. Effectively address critical issues related to State-issued hardware devices, encompassing desktops, laptops, printers, peripherals, telephony, network switches, wireless devices, and agency-owned servers. Offer specialized support for both agency-specific and Enterprise software, demonstrating a comprehensive understanding of agency operations. Identify customer and team requirements, providing technical guidance and innovative solutions to surpass expectations and resolve complex technological issues. Independently leverage knowledge and skill sets to make informed decisions, showcasing lead technician responsibility and expertise in diagnosing and resolving intricate problems with a broad impact on overall system performance. Engage in active listening and employ clarifying questions with customers, peers, and management to assess problems and ensure effective issue resolution. Demonstrate courtesy, empathy, and respect in interactions, executing followership skills with supervisors and management and leadership skills with entry and mid-level technicians. Maintain a focus on the end result to deliver customer value through the timely provision of services. Regularly communicate information to customers, peers, and management, ensuring stakeholders are informed of the progress of the issue. * Cultivates extensive collaboration with customers, peers, management, and various stakeholders to address complex issues and devise solutions aligned with customer needs. Regularly communicates and shares information based on the demands of the work, individual requirements, management directives, and specific situations. Actively engages in listening, asking clarifying questions, and summarizing input to ensure understanding while employing advanced questioning techniques to enhance team engagement, communication, and support. Assumes the role of a positive and dynamic workplace model, fostering a collaborative and supportive atmosphere. Proactively seeks and values input from team members at different skill levels, including those hesitant to express their perspectives. Anticipates and acknowledges unspoken concerns, building rapport with both customers and team members through attentive listening and constructive discussions. Encourages, empowers, and motivates others to contribute their ideas. Demonstrates consideration for others and displays flexibility in accommodating various contributions to the team. Acknowledges and celebrates the successes of teammates through consistent praise and recognition, reinforcing a culture of appreciation and achievement. * Ensures the expeditious resolution of issues and the efficient delivery of services utilizing advanced ticket management skills. Adheres to IT Service Management (ITSM) best practices to streamline incident and service request handling. Investigate and diagnose intricate technical issues escalated from Tier 1 support, applying sophisticated troubleshooting techniques and skill sets. Logs all interactions and resolutions meticulously within the ticketing system, demonstrating precision and attention to detail. Proactively identifies trends in issues and collaborates with the team to implement preventive measures. Exercises lead technician decision-making and analytical skills to escalate complex issues to the appropriate teams for resolution. Maintains proactive communication with customers throughout the ticket lifecycle, providing regular updates on the progress of the ticket and ensuring customer satisfaction. Utilizes advanced problem-solving skills to verify the comprehensive resolution of the issue before closing out the ticket. Contributes to continuous improvement initiatives by analyzing data from ticketing systems, identifying recurring issues, and recommending strategies for enhancing overall support efficiency and effectiveness. * Performs comprehensive testing and diagnostic assessments on a wide range of hardware equipment, encompassing desktops, laptops, monitors, printers, scanners, other peripherals, and internal components. Utilizes advanced techniques and diagnostic tools to ensure thorough evaluation and accurate identification of issues. Collaborates effectively with team members and provides valuable input during the evaluation, testing, and implementation of newly acquired equipment or software. Assumes a lead technician role in decision-making processes and contributes to the development of strategic recommendations based on evaluation results. Leads and executes specialized projects, including State agency migrations, equipment replacements and refreshes, agency relocations, and large-scale operating system or enterprise application upgrades. Takes on advanced responsibilities aligned with elevated positions, demonstrating adaptability and proactive anticipation of challenges. Anticipates and addresses potential issues in equipment and software, providing preemptive solutions to ensure seamless integration and functionality. Offers informed recommendations to customers based on the results of thorough evaluations, aiming to enhance overall system efficiency and performance. * Collaboratively contributes to the advancement and enforcement of policies related to logging, reporting, and proactive monitoring of PC performance. Assume a leadership role in this effort, leveraging advanced technical expertise and insights to shape robust documentation practices. Compile information and experiences to craft detailed knowledge base articles and standard operating procedures, showcasing an advanced understanding of hardware aspects such as failure, repair, installation, configuration, and removal. Ensure the documentation process is comprehensive and accurate, serving as a resource for team members and other stakeholders. Take the lead in maintaining and updating existing documentation to align with current technologies and innovative solutions. Introduces improvements and refinements to the documentation process, actively identifying areas for enhancement and efficiency. Employ advanced questioning techniques to gather information effectively, contributing to the overall communication and support within the team. Actively share valuable information with team members and customers through various predefined common locations, demonstrating leadership in knowledge dissemination and collaborative information sharing. * Proactively cultivate and invest in personal and professional growth through continuous training and development initiatives, particularly in the realm of technology hardware and software. Embrace a forward-thinking approach to stay abreast of industry advancements, ensuring a comprehensive understanding of emerging technologies. Demonstrate a commitment to enhancing skills and knowledge. Foster a proactive stance towards emerging technologies, exemplifying leadership by setting an example to create and nurture growth within the assigned team and agency through the promotion of continual learning. Initiate and facilitate cross-training sessions to build collective expertise, encouraging the sharing of relevant knowledge and insights gained from the advancement of their skill set. Lead the design and implementation of comprehensive training programs for the team, ensuring alignment with organizational goals and industry best practices. Collaborate with management to identify skill gaps and develop tailored training plans that empower team members to excel in their roles. Actively participate in mentorship programs, providing guidance and support to junior and mid-level technicians to foster a culture of continuous improvement. * Perform responsibilities and tasks that go beyond the primary job functions, requiring individuals to manage diverse assignments aimed at enhancing the overall success of the team and organization. This necessitates demonstrating flexibility and unwavering commitment to achieving shared goals. Additionally, individuals are expected to execute these additional duties and tasks with a high level of professionalism, even when working outside their typical assignments, to ensure success in these supplementary tasks. Qualifications PREFERENCES: Preference may be given to those with experience in automation and scripting skills. Preference may be given to those with experience in Active Directory and group policy support. Preference may be given to candidates with experience in leadership, mentoring and training roles. KNOWLEDGE: * Resolve calls on first contact when able or assign tickets to higher-level support when unable to resolve the issue. * Provide superior customer service * Work Independently * Assist users with basic application support. * Ability to identify and research technical issues beyond their skill set, and apply them successfully to user issues * Ability to identify tech at risk and notify senior techs. * Manage user email and Active Directory accounts. * Communicate professionally and effectively, employing empathy and patience with both internal and external customers. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 1-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IV OR Education & ExperienceSubstitution: 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IV Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: * Occasional travel is required around the State of Wyoming throughout the year, which may include overnight stays and weekends. * Ability to lift 50 pounds. * Some projects may include work with the State of Wyoming Correctional and/or Health facilities. NOTES: * FLSA: Non-exempt * The successful candidate must pass a background check. Supplemental Information 077-Enterprise Technology Services - Customer Support Click here to view the State of Wyoming Classification and Pay Structure. Click here to view the State of Wyoming total Compensation Calculator. URL:**************************************************** The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

JOB SUMMARY: The Senior Information Technology and Historic Horse Racing Technician supports all technologies and functionality in place at Off Track Betting (OTB) locations, including but not limited to desktop computer, computer peripherals, monitors, printers, photocopiers, scanners, network switches, wireless antennas, Electronic Gaming Machine (EGM) hardware & software, point of sale terminals, televisions, AV encoders/decoders, speakers, amplifiers, microphones, telephones, surveillance cameras, surveillance network video recorders, ticket redemption kiosks, parimutuel teller stations/kiosks. Travel required within the region. Motor Vehicle Report must meet qualifications for driving as required by the insurance carrier. SCOPE: The Sr. IT & HHR Technician possesses the ability to problem solve and demonstrate good judgement and communication skills while engaging with Team Members, guests, and vendors. JOB RESPONSIBILITIES: Understands the principles, best practices and troubleshooting techniques of ethernet computer networking and experienced in interconnecting network switches and end devices in a reliable and secure manner. Follows and adheres to all directions and standards established by IT and HHR department leadership. Responds in-person to OTB locations for technology issues when not immediately remedied remotely. Trains team members and other end-users in the proper operation of technologies. Evaluates operating procedures, recommends changes, and implements changes approved by the IT or Gaming Director. Maintains files for invoices and other documentation related to gaming maintenance, repairs, and purchases. Coordinates and performs EGM additions, removals, changes and relocations. Troubleshoots and manages network connectivity to all end user devices. Is familiar with the set up and programming of all gaming devices, player tracking systems, and gaming accounting systems. Ensures all minor and major repairs on Gaming Machines, scheduled and un- scheduled occur in a timely manner. Oversees the preventive maintenance program to ensure maximum machine performance. Provides leadership and oversight to all aspects of machine conversions and relocations to include player tracking and networking. Is knowledgeable and current on all technical data relative to HHR gaming devices, progressive and media hardware and software, and all components therein including but not limited to, bill validators, ticket printers, card readers, monitors, power supplies etc. Is thoroughly familiar with OSHA safety codes to ensure a safe work environment. Ensures Safety Data Sheets are properly maintained as they relate to the Gaming Department. Performs routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls. Possesses a thorough knowledge of the player tracking system Attends to bill or voucher jams or other failures of the terminals. Ensures that any work done meets with the manufacturer's minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals. Examines all gaming related equipment for evidence of tampering and mechanical malfunctions. Responsible and accountable to comply with all key control policies/procedures. Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels. Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment. Provides great customer service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings. Maintain professionalism and a friendly and approachable demeanor throughout the shift. Assist with training/mentoring of new team members as requested. Maintain all appearance standards in accordance with established uniform and appearance guidelines. Inform manager on duty of any irregularities and unusual situations when they occur. Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment. Ability to work independently with little to no supervision or as part of a team is required. Must be and remain compliant with all legal or company regulations for working in the industry. Is honest in all interactions and displays a high degree of integrity. KEY SUCCESS INDICATORS: Ensures the Gaming and IT Team maintains high standards of workmanship while carrying out the job responsibilities of the position. Effectively communicates with guests, Team Members, and management in a professional manner both verbally and written. OTHER DUTIES: The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time to include special projects. EDUCATION AND EXPERIENCE: 2+ years experience in a role handling and troubleshooting of electronics. Alternatively, may substitute certifications, degrees or other higher education achievements in technical disciplines. High school diploma or general equivalency diploma (GED) preferred. Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) Must be 21 years of age or older. Capable of handling, moving and installing EGM's and other equipment using hand trucks and pallet jacks, sometimes weighing several hundred pounds, oddly shaped and/or odd center of gravity. Capable of operating common features of a commercial box truck including powered liftgates, retractable loading ramps and securing straps. Capable of using ladders in the process of installing and servicing ceiling attachments, including but not limited to surveillance cameras, wireless access points, microphone antennas and speakers. Must pass all required pre-screening and background checks included acceptable motor vehicle report. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain and maintain a valid Wyoming gaming license. PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to move in and around the entire facility throughout the entire workday. Must be able to stand or walk for extended periods of time. Must be able to repeat the same movements. Required to use close, distance, color, peripheral, depth and ability to focus. Ability to handle small parts and manipulate objects. Ability to read and interpret schematics, electric circuitry, and blueprints. Ability to use hand tools, power tools, testing and calibration instruments. Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. Must be able to access and interpret information on computer screens. Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature. Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination. The content of this does not restrict management's right to assign or reassign duties and responsibilities to this position at any time. The reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion. The company reserves the right to make changes to the job description whenever necessary. The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.