Call Center Agent jobs at The Chicago Lighthouse - 226 jobs

The Customer/Owner Relations Representative works directly with customers and dealers to resolve issues and provide information on product repairs. Job Summary & Responsibilities: As a Customer/Owner Relations Representative at Airstream, you will be an integral part of the Airstream customer experience. You will be a product expert for all new and vintage products, providing information on repair methods. Requirements: * Experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook required. * Experience with AutoCAD a plus. * Must have strong organization, communication, troubleshooting, reasoning, and leadership skills. * Must be able to read blueprints and interpret design intent. * 2-year Engineering or Business degree preferred, but equivalent experience accepted. * Technical troubleshooting will be of particular importance as more and more products advance in "Smart and Connected" technology. Key Job Responsibilities: * Replies and responds to customers' and dealers' mail, emails, and telephone inquiries, taking necessary action to provide satisfactory service within company policy and procedures. * Authorizes and approves warranty claims and providing instruction to new associates. * Works with customers visiting the factory, going over their questions relating to warranty or resolving a disagreement with a warranty decision * Develops and maintains flat rates and/or policy and procedure manuals. * Gathers information for weekly and monthly reports and analyzes warranty trends. * Attends events representing Airstream in a Customer Relations capacity. * Assist in handling lawsuits by working with our attorney, gathering information for them, obtaining the facts, and following up under his direction and advice.

Job Description Bilingual Call Center Representative (English/Spanish) About SPAR SPAR is a trusted global leader in customer service solutions, partnering with top-tier CPG brands and Fortune 100 retailers. As we continue to grow, we're seeking motivated, bilingual Call Center Representatives who are passionate about delivering exceptional customer support. If you thrive in a fast-paced environment, enjoy helping people, and want to be part of a company that values innovation, diversity, and career growth, this is your opportunity to shine. Why Choose SPAR? Remote Work - Dallas Texas area. Competitive Pay - $18-$21 per hour (based on experience). DailyPay Access - Get paid fast with DailyPay (free enrollment required). Career Advancement - Continuous learning, professional development, and growth opportunities. Inclusive & Supportive Team - Work in a diverse, collaborative environment that values teamwork and respect. What You'll Do: As a Bilingual Call Center Representative (English/Spanish), you will serve as the frontline voice of SPAR, providing world-class customer service and resolving inquiries with professionalism and empathy. Your responsibilities include: Answering inbound customer calls and responding with accuracy and care. Handling high-volume call traffic and making outbound calls when required. Processing payments and credit card transactions securely. Troubleshooting and resolving customer issues, ensuring timely follow-up. Accurately documenting order details and customer interactions in the work order system. Generating and delivering Certificates of Insurance (COI). Using Text Request software to communicate with customers and field technicians. Leveraging Google Maps to verify order details and routing. Assisting with dispatcher support when necessary. Maintaining a quiet, distraction-free home workspace with reliable high-speed internet. What We're Looking For: Education: High school diploma or GED required. Experience: 1-2 years in customer service, call center, or related fields preferred. Skills: Excellent bilingual communication skills (English & Spanish). Active listening and problem-solving expertise. Strong attention to detail and accurate data entry. Ability to handle fast-paced, multi-tasking environments. Tech Savvy: Proficient with email, word processing, and customer management systems. Adaptability: Willingness to adjust to changing schedules and business needs. Ready to Start Your Career? Join SPAR and be part of a dynamic global team where your voice and dedication make a difference. Apply today and grow your career with us! We Are an Equal Opportunity Employer SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.

Drive Business Growth with AAA Fleet Care - Join Our Team Today! AAA Club Alliance is seeking a dynamic, self-motivated sales professional to join our AAA Fleet Care team in the Northern Virginia market. If you're passionate about business development, relationship management, and helping businesses keep their fleets running smoothly, this is the opportunity for you! AAA Fleet Care delivers comprehensive vehicle repair and maintenance services to a diverse range of local, national, government, and municipal fleet accounts. Our team partners with clients to ensure their fleets operate safely and efficiently, reducing downtime and boosting productivity. Leveraging AAA's trusted network of Car Care locations, we provide high-quality, reliable service tailored to each fleet's unique needs - fostering long-term partnerships built on trust and performance. As a Fleet Care Specialist, you'll focus on new business development and relationship management with Local, Government, and Municipal Fleets, as well as National Accounts in the Northern Virginia market. Your role will be critical in expanding our footprint by: Securing new fleet service business for AAA Car Care locations in the market. Building and maintaining strong client relationships, ensuring exceptional service and ongoing support. Collaborating with internal teams to develop sustainable, profitable accounts that benefit both AAA and our clients. This is a remote position with frequent travel throughout the Northern Virginia market. Candidates should ideally live within 15 minutes of the closest AAA Car Care location and must reside within the Northern Virginia market, with regular travel required to support AAA Car Care locations and clients. At AAA, your success is our success! As a Fleet Care Specialist, we can offer you: Competitive base compensation ranging $62,000 - $68,000/yr and the ability to earn monthly commission based upon sales. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. What our Fleet Care Specialist do: Solicit new commercial fleet accounts and business through collaboration with work associates, partnerships with outside vendors, and cold calling techniques. Work closely with AAA Car Care managers to acquire new commercial fleet business. Collaborate with Car Care Managers to provide a high quality service experience within the stores, and maintains relationships with fleet clients. Conduct sales presentations to prospective customers and internal AAA Partners. Mail out sales letters and commercial fleet product information to prospective customers. Work closely with the AAA Car Care personnel on improving retail site volume growth and profitability though fleet account sales. Utilize relationship management skills to work with existing commercial fleet customers in upgrading and/or resolving their commercial fleet program needs. Manage existing accounts by making sales calls and getting feedback from the clients. Serve as liaison between customers, retail field operations, payment processing team, IT team and National Account partners. Work closely with National Account partners in resolving customer billing problems/issues. Grow the AAA Car Care brand name, and tire and service menu. Proactively deliver superior customer satisfaction by anticipating customer's needs. Actively participate in the development and implementation of commercial fleet marketing programs. Keep abreast of competitive fleet programs and offers, as well as, attend and participate in industry trade shows and vendor fairs. Conduct financial and productivity analysis on accounts and programs. Other duties as assigned. What you will need to succeed: Bachelor's degree preferred; equivalent experience considered in lieu of degree. 2-5 years of applicable business experience; 2-3+ years of sales, business development and/or relationship management experience. Retail Automotive experience/knowledge strongly preferred. Ability to work autonomously, in a field-based sales and relationship management role. Ability to read and interpret financial data and reports. PC proficiency working with spreadsheet software, word processing, and internet experience. Effective oral and written communication skills to enable accurate completion of paperwork and constructive interaction with others. Ability to respond to customer inquiries and professionally interact with individuals. Ability to travel frequently throughout AAA Club Alliance region, usually by car. Travel expenses and mileage are covered by AAA. This position DOES NOT provide a company vehicle. The ability to complete a satisfactory Pre-Employment Screening if offered the position (standard background check and drug screening process). Authorized to work in the USA. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Car Care

Job Title: Customer Support Travel Agent Join Vacation Advertiser - Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we're looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team. As a Customer Support Travel Advisor, you'll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer-whether they're looking to plan their next getaway, need assistance with booking, or have a question about one of our services. What You'll Do: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist clients with booking travel arrangements and troubleshooting issues Provide detailed information about destinations, services, policies, and promotions Ensure customer satisfaction by resolving concerns quickly and effectively Collaborate with travel advisors, sales teams, and vendors to solve complex issues Maintain accurate customer records and follow company protocols What We're Looking For: 1+ years of experience in customer support, hospitality, or travel-related services Excellent communication and interpersonal skills Tech-savvy and comfortable using CRM platforms and booking tools Ability to stay calm and organized in a fast-paced environment Passion for travel and desire to help others plan incredible vacations A proactive attitude and strong problem-solving skills Must have an entrepreneur mindset! Preferred (but not required): Experience in the travel industry or familiarity with travel booking systems Knowledge of all-inclusive resorts, cruises, and European vacations Bilingual abilities (especially Spanish) Job Details: Job Status: Full-time or Part-time Schedule: Flexible with some preferred weekend availability Location: Remote (U.S.-based only) Perks: Travel discounts Training Work-from-home flexibility Opportunities for growth within the company Why Vacation Advertiser? Vacation Advertiser is more than a travel company-it's a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we'd love to hear from you! Ready to Apply? We're excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.

At Booking.com, our mission is to make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we're busy preparing for when we are all ready to travel once more. With strategic long-term investments into what we believe the future of travel can be, we are opening career opportunities that will have a strong impact on our mission. We're tech-savvy travel lovers with a passion for helping people. We work together closely, no matter what language we speak or country we're from, we're there for each other as much as we are for our customers. Become a member of our CS family. Benefits (beyond your salary): Lots of vacation days to go exploring. Accommodation discount, so you can explore for less. Bonus package to reward your hard work. Full-time, paid training to help you on your way to success. A huge learning and development platform tailored to you. Being part of a thriving, open-minded work culture. Work from our beautiful offices when they open again. What you'll be doing: A lot of listening, responding and mediating between our international guests and partners to resolve issues. Replying to emails and messages from customers all over the world in English and Serbian. Navigating different online IT tools and browsers to provide accurate information and follow set processes. Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment. Regular involvement with company events, team meetings and projects. Most importantly, always ensuring a high level of customer service. What you need to do it: Written and oral fluency in English and Serbian. A problem-solving and solution-driven mentality. A positive, motivated mindset that'll help you deal with some tricky customer problems. An open mind to changing priorities and business processes. Intermediate IT skills. A desire to work in a team-based, fast-paced, international environment where you'll embrace different cultures, nationalities and languages. While we are working from home at the moment, this is an office based position.

FlossTech is looking for a Flutterflow/dart developer. This position is an App Developer that specializes in using Flutter/Dart/and Flutterflow. Responsibilities Create custom functions, actions, and widgets using dart. Work closely with development and design teams. participate in company communications Requirments Flutterflow experience (Preferred) Development Skills (coding) Experience with no code platforms (Zapier, Integromat, Adalo, Wix, Flutterflow) Customer Service Experience (Preferred)

Levy Sector Bagel Blvd. Associate - The Huntington Convention Center, Levy** **Pay Range** : $17.50 Hr **We Make Applying Easy!** Want to apply to this job via text messaging? Text **JOB** to **75000** and search **requisition ID number** **1444805** **.** The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: *************************** Skg **Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!** **Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.** From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. **For more information on what we are about as a company, check us out by following the link below:** ********************************************** **Job Summary** **Summary:** Sell concessions to customers at various events. **Essential Duties and Responsibilities:** + Sells concessions, including soft drinks and various food items, to customers at events. + Serves customers in an efficient and friendly manner following outlined steps of service. + Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. Relays relevant information to supervisor. + Performs sales transactions in a reasonable and timely fashion. Enters sales into the cash register to ensure purchases are accurately recorded. + Makes change, accepts acceptable forms of payment and issues receipts to customers. Follows standard procedures for cash handling. + Responsible for all assigned change funds and cash receipts, ensuring that the cash drawer is in compliance with overage/shortage standards. + Performs other duties such as replenishing condiments and general supplies and maintaining cleanliness concession area. + Ensures compliance with all sanitation and safety requirements. + Performs other duties as assigned. **Apply to Levy today!** _Levy is a member of Compass Group USA_ Click here to Learn More about the Compass Story (************************************** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Associates of Levy are offered many fantastic benefits.** + Instapay (early access to your wages) and high interest savings both through the EVEN app + Associate Shopping Program + Health and Wellness Program + Discount Marketplace + Employee Assistance Program _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (***************************************************************************************** _for paid time off benefits information._

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements: System Specs In order to "pass" system requirements, you will need to make sure the machine you are using follows this criteria: * It is NOT a Mac * It is NOT a Chromebook * It is NOT a tablet or phone or iPad * It does have the following: * Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi * Operating system: Windows 11 * Processor: i5 (or higher) or AMD Ryzen5 (or higher) * RAM: Minimum of 8 GB * Hard Drive available space: Minimum of 10 GB * Upload speeds: minimum 20 mbps * Download speeds: minimum 25 mpbs * Anti-virus software loaded to the machine * All Window's updates will need to be completed * We do highly recommend using the following, however Bluetooth versions of these items are permissible: * USB Wired Keyboard * USB Wired Mouse * USB Wired Webcam * Wired Headset * REQUIRED: * 2 (Dual) working monitors Please Note: * After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. * After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications. Work Location: Remote, Work from Home Compensation: $15.00/hour Paid Training Start Date: Monday, February 23, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Paid training * Team-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Assist customers with their accounts * Ensure all account information is accurately documented in client's system * Provide detailed explanations of account status and inquiries to customers * Assist customers with delinquent accounts based on various state guidelines * Adhere to State and Federal regulations pertaining to your job duties * Maintain an average Inbound Handle Time * Achieve Quality Assurance goals * Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: * Prior call center experience is REQUIRED. * Excellent written and verbal communication skills are needed. * Experience navigating multiple systems/screens while speaking with customers. * Active listening to understand the customers' needs. * Great problem-solving skills. * Must be proficient with Microsoft applications. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

in our Somerset office. Compensation: $16.00/hour Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting) Hours of Operation (following training): Monday thru Friday 8am - 9pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Communicate via inbound telephone calls with consumers. * Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems. * Follow up in a timely manner to ensure customer satisfaction. * Understand all programs, systems, and procedures necessary to perform job effectively. * Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management. * Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training. * Knowledge, understanding, and compliance with company policies and procedures. * Provide feedback to management concerning possible problems or areas of improvement. * Perform other duties as assigned by management. Qualifications Ideal Candidate Qualifications: * High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred. * Previous customer service and/or call center experience preferred. * Ability to maintain the highest level of confidentiality. * Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to work in a multi-tasked environment. * Ability to prioritize and organize work. * Ability to adapt to a flexible schedule. Note: * Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements: System Specs In order to "pass" system requirements, you will need to make sure the machine you are using follows this criteria: * It is NOT a Mac * It is NOT a Chromebook * It is NOT a tablet or phone or iPad * It does have the following: * Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi * Operating system: Win 11 * Processor: i5 (or higher) or AMD Ryzen5 (or higher) * RAM: Minimum of 8 GB * Hard Drive available space: Minimum of 10 GB * Upload speeds: minimum 10 mbps * Download speeds: minimum 25 mpbs * Anti-virus software loaded to the machine * All Window's updates will need to be completed * We do highly recommend using the following, however Bluetooth versions of these items are permissible: * USB Wired Keyboard * USB Wired Mouse * USB Wired Webcam * Wired Headset * REQUIRED: * 2 (Dual) working monitors Please Note: * After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. * After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications. Work Location: This is a remote/work from home position. Compensation: $15.00/hour Paid Training Start Date: Monday, February 23, 2026 Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting) Hours of Operation (following training): Monday thru Friday 7am - 8pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Communicate via inbound telephone calls with consumers. * Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems. * Follow up in a timely manner to ensure customer satisfaction. * Understand all programs, systems, and procedures necessary to perform job effectively. * Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management. * Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training. * Knowledge, understanding, and compliance with company policies and procedures. * Provide feedback to management concerning possible problems or areas of improvement. * Perform other duties as assigned by management. Qualifications Ideal Candidate Qualifications: * High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred. * Previous customer service and/or call center experience preferred. * Ability to maintain the highest level of confidentiality. * Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to work in a multi-tasked environment. * Ability to prioritize and organize work. * Ability to adapt to a flexible schedule. For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Note: * Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, February 23, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Assist customers with billing inquiries/concerns * Ensure all account information is accurately documented and inputted into client system * Provide detailed explanations of account status and inquiries to customers * Adhering to State and Federal regulations pertaining to your job duties * Assist customers with delinquent accounts according to various state guidelines * Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: * Maintain an average Inbound Handle Time * Achieve Quality Assurance goals * Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Note: * Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements: System Specs In order to "pass" system requirements, you will need to make sure the machine you are using follows this criteria: * It is NOT a Mac * It is NOT a Chromebook * It is NOT a tablet or phone or iPad * It does have the following: * Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi * Operating system: Windows 11 * Processor: i5 (or higher) or AMD Ryzen5 (or higher) * RAM: Minimum of 8 GB * Hard Drive available space: Minimum of 10 GB * Upload speeds: minimum 20 mbps * Download speeds: minimum 25 mpbs * Anti-virus software loaded to the machine * All Window's updates will need to be completed * We do highly recommend using the following, however Bluetooth versions of these items are permissible: * USB Wired Keyboard * USB Wired Mouse * USB Wired Webcam * Wired Headset * REQUIRED: * 2 (Dual) working monitors Please Note: * After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. * After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications. Work Location: Remote, Work from Home Compensation: $15.00/hour Paid Training Start Date: Tuesday, February 17, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Paid training * Team-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Assist customers with their accounts * Ensure all account information is accurately documented in client's system * Provide detailed explanations of account status and inquiries to customers * Assist customers with delinquent accounts based on various state guidelines * Adhere to State and Federal regulations pertaining to your job duties * Maintain an average Inbound Handle Time * Achieve Quality Assurance goals * Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: * Prior call center experience is REQUIRED. * Excellent written and verbal communication skills are needed. * Experience navigating multiple systems/screens while speaking with customers. * Active listening to understand the customers' needs. * Great problem-solving skills. * Must be proficient with Microsoft applications. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we've specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations. We're passionate about what we do - and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service. Hotel Reservations Specialist Summary: We are hiring a Hotel Reservations Specialist to join our growing customer service team in Southfield, MI. This is a great opportunity for individuals with prior experience in customer service, call center, front desk, receptionist, and hospitality environments. The Customer Service Representative | Hotel Reservations Specialist position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.'s standard operating procedures. The Customer Service Representative | Hotel Reservations Specialist position is responsible for maintaining the company's brand image and delivering exceptional customer service. This position entails answering inbound customer calls and relaying hotel reservation details effectively and efficiently. The work is primarily independent, but may - at times - require internal team collaboration. General Responsibilities & Duties: Answer incoming calls to assist with reservations, confirmations, room needs requests, and questions. Warmly greet a high volume of calls and perform reservation procedures. Explain hotel details, rates, services, amenities, and other information about the hotels as requested. Sell, process, enter, and confirm room reservations using Traveling Teams' selling techniques and strategies. Provide incoming callers with appropriate room assignments and types, while up-selling when appropriate. Navigate multiple internal systems to facilitate the reservation of hotel rooms on behalf of customers. Verify payment for stay, including incidental costs, by obtaining credit card information. Assist incoming callers with issues and complaints, with empathy and a focus on guest satisfaction. Perform all daily duties as assigned by Supervisor(s). Position Required Skills/Abilities: Basic understanding of clerical and administrative procedures. Excellent written and verbal communication skills. Active listening and interpersonal skills. WOW service mentality; willingness to go above and beyond for customers. Excellent attention to detail and accuracy in data entry. Ability to solve problems as they arise and maintain confidentiality. Basic computer skills and an ability to adapt to new software. Preferred Education and Experience: High school diploma or equivalent required; higher education preferred. 1-2 years of related experience required; 3-5+ years of related experience preferred. Preferred industry experience includes, but is not limited to, customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, or similar front office position. Preferred educational background includes, but is not limited to, communications, business administration, hospitality and tourism management, and/or sports management. Monday - Friday, 9:00 a.m. - 5:30 p.m. (mandatory, in-office) Saturdays, 10:00 a.m. - 4:00 p.m. (optional, work-from-home) Sundays, 2:00 p.m. - 6:00 p.m. (optional, work-from-home) 40 hours/week

**About the Role** **_Role: Full time | Remote - Ohio residents_** If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed. **_Pay Transparency_** This position starts at $13 per hour. **_What to Expect_** As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: + Work from home while having regular connection with your teammates + No weekends + Paid training + Equipment provided + Benefits available + Professional development opportunities You need: + Computer, typing and phone skills + Interpersonal skills + Detail oriented + High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable + See _Skills for Success_ below Tasks: + Provide fantastic service over the phone + Use your computer skills to: + Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Computer, typing and phone skills + Can speak and type proficiently at the same time + Able to problem-solve, act as a consultant and resolve customer issues + Solid work ethic, able to meet deadlines + Excellent organizational and interpersonal skills, strong attention to detail **_Eligibility Requirements_** + High school diploma or equivalent + Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) _Schedule_ + **Training** **(requires 100% attendance):** + **First four weeks - instructor-led:** + 8 hours / day + Between 8 a.m. and 5:30 p.m. Eastern time + Monday - Friday + **Next four weeks - hands-on calls:** + Scheduled during hours of operation: + Between 8 a.m. and 8 p.m. Eastern time + Monday - Friday + **Work schedule:** + Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday - Friday + No weekends! **_Nice to Have_** + Degree in a relevant or related field + Experience in the automotive industry **_Remote Work Requirements_** + Ohio resident + Secluded and distraction-free work environment + _Required internet setup:_ + High-speed internet delivered through a wired provider (cable or fiber) + Computer must be physically connected to your modem / router using an Ethernet cable + Wireless, 5G and satellite connections are not supported **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************* ) **Why Join Our Morley Family** At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. **_Health & Wellness Benefits_** + Medical and prescription coverage + Dental and vision insurance + Paid time off + Associate wellness program with rewards for annual checkups + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account (FSA) + Life insurance + Company-paid short- and long-term disability insurance **_Benefits to Make Your Life Easier_** + 24/7 online access to doctors through Teladoc + 24/7 nurse help desk + Patient advocacy with free 24/7 support for benefit questions and claims + Guidance for family, financial and estate planning (including wills) **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************

Pegasus's primary mission is to stand out. We're all about going back to the basics and understand the importance of conversational campaigns! We believe that we differ from other firms based on our energy, vision, and determination to provide long lasting and memorable experiences. We are seeking an ambitious individual who will attend to customer service issues and then offer an innovative and personalized solution for each problem. Our perfect candidate will have a bright and friendly communication style with exceptional listening skills. Responsibilities Have a high level of professionalism establishing, a positive rapport with every interaction Work with management to stay informed of any changes in company policies and be updated on product knowledge Attend to customer complaints, provide appropriate alternatives and solutions given the time limits Maintain a positive attitude, even when confronted with criticism or misplaced frustration Follow up with customers to ensure resolution Go the extra mile to engage customers and provide a positive experience Update relevant customer information for each account Follow communication guidelines, policies, and procedures Additional administrative duties may be assigned as needed Qualifications Client services or customer support experience required Excellent active listening ability and problem-solving skills Pays attention to speech in terms of clarity, pronunciation, tone, and proper use of grammar Motivated and reliable Take direction well and can work without supervision Outstanding organizational and multi-tasking abilities High school diploma

Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Penske Truck Leasing Job Description Work Location: 2528 Commodity Circle, Cincinnati, OH, 45241 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: • Competitive starting salary • Shift Premiums • Career stability • Opportunity for growth • Strong, well-rounded training programs • Advanced vehicle maintenance technology General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver's license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ300 Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 2528 Commodity Circle Primary Location: US-OH-Cincinnati Employer: Penske Truck Leasing Co., L.P. Req ID: 2329777

About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed. Pay Transparency This position starts at $13 per hour. What to Expect As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: * Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development opportunities You need: * Computer, typing and phone skills * Interpersonal skills * Detail oriented * High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable * See Skills for Success below Tasks: * Provide fantastic service over the phone * Use your computer skills to: * Research requests related to profile assistance * Track vehicle shipments and vehicle orders * Assist with car warranties * Escalate critical orders * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills * Computer, typing and phone skills * Can speak and type proficiently at the same time * Able to problem-solve, act as a consultant and resolve customer issues * Solid work ethic, able to meet deadlines * Excellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) Schedule * Training (requires 100% attendance): * First four weeks - instructor-led: * 8 hours / day * Between 8 a.m. and 5:30 p.m. Eastern time * Monday - Friday * Next four weeks - hands-on calls: * Scheduled during hours of operation: * Between 8 a.m. and 8 p.m. Eastern time * Monday - Friday * Work schedule: * Able to work shifts between 8 a.m. and 8 p.m. Eastern time * Monday - Friday * No weekends! Nice to Have * Degree in a relevant or related field * Experience in the automotive industry Remote Work Requirements * Ohio resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable * Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************

Country Pure Foods is a leader in beverage manufacturing with plants in multiple locations in the United States. Job Description Supports field sales and customers by providing information regarding order status, product availability, pricing, sales policies and procedures and other customer concerns. ESSENTIAL FUNCTIONS • Establish and maintain direct contact with customers. • Maintains customer files by working direct with customer to process order change requests and resolve holds. • Interact extensively with regional sales brokers and sales reps to become proficient in the operations and expectations of our key customers. • Reviews and processes customer orders to maintain pricing and delivery accuracy. • Liaison between sales/brokers and all other areas of customer service. • Monitors order, communicates status to customers and sales, and makes expedite decisions accordingly. • Provides information to customers regarding orders, EDI, product updates and answers questions. • Process requests for carrier & customer disposition on over, short and damages. • Communicates special handling of customer orders to scheduling and distribution. • Customer project and reporting as requested by sales, brokers, and management. • Order entry SKILLS AND KNOWLEDGE • Excellent problem solving and follow up skills. • Ability to make decisions independently and be proactive. • Excellent communication and interpersonal skills (especially telephone skills). • Knowledge of product base and internal systems. • Must be a team player. • Ability to interface with internal and external customers in a professional and courteous manner. • Excellent attendance and punctuality a must. PHYSICAL/MENTAL JOB DEMANDS • Frequent sitting, computer keyboarding and telephone operation. • Occasional physical effort involving standing, walking, climbing stairs and lifting up to 25 lbs. • Normal 40 hour work week, however, occasional time may be required after hours or on weekends. • Occasional travel (less than 5%) to other company locations. • Current position will require a 8:30am to 5:30pm work schedule. Additional Information All your information will be kept confidential according to EEO guidelines.

Supports field sales and customers by providing information regarding order status, product availability, pricing, sales policies and procedures and other customer concerns. ESSENTIAL FUNCTIONS • Establish and maintain direct contact with customers. • Maintains customer files by working direct with customer to process order change requests and resolve holds. • Interact extensively with regional sales brokers and sales reps to become proficient in the operations and expectations of our key customers. • Reviews and processes customer orders to maintain pricing and delivery accuracy. • Liaison between sales/brokers and all other areas of customer service. • Monitors order, communicates status to customers and sales, and makes expedite decisions accordingly. • Provides information to customers regarding orders, EDI, product updates and answers questions. • Process requests for carrier & customer disposition on over, short and damages. • Communicates special handling of customer orders to scheduling and distribution. • Customer project and reporting as requested by sales, brokers, and management. • Order entry SKILLS AND KNOWLEDGE • Excellent problem solving and follow up skills. • Ability to make decisions independently and be proactive. • Excellent communication and interpersonal skills (especially telephone skills). • Knowledge of product base and internal systems. • Must be a team player. • Ability to interface with internal and external customers in a professional and courteous manner. • Excellent attendance and punctuality a must. PHYSICAL/MENTAL JOB DEMANDS • Frequent sitting, computer keyboarding and telephone operation. • Occasional physical effort involving standing, walking, climbing stairs and lifting up to 25 lbs. • Normal 40 hour work week, however, occasional time may be required after hours or on weekends. • Occasional travel (less than 5%) to other company locations. • Current position will require a 8:30am to 5:30pm work schedule. Additional Information All your information will be kept confidential according to EEO guidelines.