Specialist jobs at Related Companies - 77 jobs

My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology. Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams. My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.

UDR is now hiring a Resident Service Specialist to join our team at 345 Harrison, our apartment community (585 homes) in Boston, MA. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment. 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite. 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time. 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. 4. Organize incoming packages systematically and distribute as needed. 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation. 2. Walk through all amenities daily to ensure they are stocked and in good condition. 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community. 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area. 5. Complete market summary and comp reports as directed. 6. Comply with all Company policies and procedures related to employment. 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager. 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required. 2. Associate degree in business administration or equivalent, is preferred. 3. Minimum of two years of office experience is required. 4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred. 5. Must have and maintain a valid driver's license unless otherwise noted. Benefits Offered: Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Critical Illness Plan Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match Hourly Range: * $25/hr. - $27/hr., depends on experience UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

UDR is seeking a Resident Service Specialist to join our team in South Shore. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment. 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite. 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time. 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. 4. Organize incoming packages systematically and distribute as needed. 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation. 2. Walk through all amenities daily to ensure they are stocked and in good condition. 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community. 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area. 5. Complete market summary and comp reports as directed. 6. Comply with all Company policies and procedures related to employment. 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager. 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required. 2. Associate degree in business administration or equivalent, is preferred. 3. Minimum of two years of office experience is required. 4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred. 5. Must have and maintain a valid driver's license unless otherwise noted. Pay: $23-26/hr. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description for Client Experience Specialist (100% Remote - Chicago Area Preferred): 👉 Do you thrive on creating positive experiences and solving problems for others? We're hiring a Client Experience Coordinator to support our franchise owners by building strong relationships, coordinating with internal teams, and helping deliver solutions that make an impact. About the Role We're looking for a Client Experience Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 3+ years of Experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together

Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The IT Support Specialist II is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The IT Support Specialist II will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting: Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones). Configure and troubleshoot hardware and software issues across Windows, iOS, and mac OS platforms. Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests. Resolve complex hardware, software, and network issues. Troubleshoot LAN access and connectivity issues; escalate when necessary. Provide after-hours support as needed. User Support & Training: Conduct onboarding and training for new users on hardware and software. Prepare instructional documents / SOP's and videos for IT procedures and applications. Deliver excellent customer service in person, over the phone, and electronically. Educate users on problem prevention and system usage. Operational Support: Handle conference room setups, including device connections to screens. Maintain accurate documentation of technical issues and resolutions. Ensure service delivery aligns with agreed-upon SLAs and departmental guidelines. Professional Development & Sustainability: Attend technical training to stay current with industry trends and technologies. Advocate for and integrate sustainability practices into IT operations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred. A+ and Network+ certifications (or equivalent experience). Minimum 3 - 5 years of IT helpdesk/desktop support and application experience. Strong problem-solving, project management and prioritization skills. Excellent communication and customer service skills. Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools. Proficiency in Active Directory, PowerShell scripting, and basic networking concepts. Ability to work collaboratively in a team setting. Salary Range: $70,000 - $85,000 ($33.65/hour - $40.87/hour) EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment - Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED ‘”AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The IT Support Specialist II is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The IT Support Specialist II will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting: Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones). Configure and troubleshoot hardware and software issues across Windows, iOS, and mac OS platforms. Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests. Resolve complex hardware, software, and network issues. Troubleshoot LAN access and connectivity issues; escalate when necessary. Provide after-hours support as needed. User Support & Training: Conduct onboarding and training for new users on hardware and software. Prepare instructional documents / SOP's and videos for IT procedures and applications. Deliver excellent customer service in person, over the phone, and electronically. Educate users on problem prevention and system usage. Operational Support: Handle conference room setups, including device connections to screens. Maintain accurate documentation of technical issues and resolutions. Ensure service delivery aligns with agreed-upon SLAs and departmental guidelines. Professional Development & Sustainability: Attend technical training to stay current with industry trends and technologies. Advocate for and integrate sustainability practices into IT operations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field preferred. A+ and Network+ certifications (or equivalent experience). Minimum 3 - 5 years of IT helpdesk/desktop support and application experience. Strong problem-solving, project management and prioritization skills. Excellent communication and customer service skills. Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools. Proficiency in Active Directory, PowerShell scripting, and basic networking concepts. Ability to work collaboratively in a team setting. Salary Range: $70,000 - $85,000 ($33.65/hour - $40.87/hour) EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment - Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements: What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: * IAT II Certification: CCNA, Security+, CND, OR SSCP

Full-time Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

Opportunity for career advancement in a fast-paced, growth-oriented organization! Below are just some of the benefits you'll receive: Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribution Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long-term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What are you motivated by?: We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay. What you re great at: Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews. Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions. Make courtesy calls and follow-up calls to all guest s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not. Coordinate with all other departments to ensure a smooth response to guest s requests. Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs. Perform any other inventory management changes as directed by the supervisor or manager. Prepare check-in packets for the upcoming week, order office supplies as needed. Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations. All other duties as assigned. Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment. Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! Here s what you can expect: At Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team: Here s what you have already achieved: High School Diploma/GED preferred Prior experience in a hospitality or customer service role preferred Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contribution Voluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability 401 k retirement plan Travel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Prepare night audit daily and respond to any online reviews Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Make rental calls to notify owners whether their villa has been rented or not Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments Daily post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and service requests in SPI promptly Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure

WHY WORK AT SILK TITLE CO. Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation's top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation. We recently completed the expansion of our office in Warwick, RI into a brand-new modern workspace and dedicated employee flex space and training room. We plan to bring on new hires as we continue our growth. Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business. Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We all depend on each other which is why everyone brings their A game each day. We work hard but also know how to incorporate some fun through team building challenges, staff meetings and an abundance of swag. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect. Other benefits include: Positive work environment where individual and team contributions are recognized and rewarded. Brand New Modern Workspace Dedicated Employee Flex Space and Training Room Tech focused environment Health Benefits Paid time off Employee Assistance Program 401k Pay range: $17-$21/hr., eligible for overtime. Business hours are 9am until 10pm THE POSITION: Property Research Specialist We are looking for top talent to fill our role of Property Research Specialist. Attention to detail and critical thinking is key because this the Property Research Specialist is responsible for the overall property title and document curative process. The Property Research Specialist will be responsible for reviewing and understanding property title and/or document deficiencies. He/she will work with internal and external parties to cure and provide closing guidance to our clients. The Property Research Specialist requires the ability to have numerous tasks open simultaneously and to keep a full and complete inventory of all outstanding issues, including follow-ups items and times. A successful candidate must be able to concisely articulate any issues, verbally and/or written, to facilitate resolution for closing to our client. ***The Property Research Specialist position is located in our Warwick, RI Corporate office. ***

The Homeownership Program Specialist advances Habitat Chicago's mission by guiding prospective and current homebuyers through the Affordable Homeownership Program (AHP) and related initiatives. This role manages the full participant journey, ensuring individuals are informed, prepared, and supported from recruitment and application through closing and ongoing homeownership. The Specialist fosters strong relationships, connects homeowners to neighborhood networks, and integrates educational resources to promote both individual success and community health. This position is ideal for a detail-oriented, mission-driven professional with strong communication, project management, and interpersonal skills who thrives in a collaborative, people-centered environment. ESSENTIAL JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Key Responsibility: Program Delivery and Participant Support (60%) The Specialist contributes to the daily operations of Habitat Chicago's Homeownership Programs and related initiatives, providing participants with guidance, tools, and resources to successfully purchase and maintain their homes. They support participants through each stage of the homebuying journey-outreach and recruitment, application intake and evaluation, orientation, coaching, closing, and post-purchase support-while ensuring compliance with fair housing, lending, and regulatory standards, The Specialist prioritizes relationship-building, clear communication, and participant privacy, while continuously refining program processes to enhance access, engagement, and outcomes. Program Design, Evaluation, and Data Management (25%) The Specialist contributes to the continuous improvement of program design and execution by gathering and analyzing data to evaluate impact, track participant progress, streamline processes for efficiency and accessibility, and ensure program compliance. They generate reports to inform program improvements, identify trends and opportunities, and implement process enhancements that increase efficiency, participant engagement, and neighborhood impact. The Specialist works cross-departmentally to identify best practices and implement strategies that enhance the overall experience and success of homebuyers. Collaboration and Community Engagement (15%) The Specialist serves as a bridge between homebuyers, community partners, and Habitat Chicago's teams. They collaborate with internal teams to inform home design and marketing strategies, deliver tailored educational programming, integrate new homeowners into community networks, identify opportunities to diversify applicant pipelines, and represent Habitat Chicago in community outreach events, strengthening connections across the organization and community. Organizational Expectation: Leadership and Teamwork As a member of the Habitat Chicago team, the Specialist contributes to a collaborative, value-driven organizational culture. They maintain a team-first mindset, support colleagues across departments, and participate in organization-wide events and initiatives as needed. The role requires consistent engagement with volunteers, staff, donors, customers, community partners, and program participants, modeling excellent customer service, communication, and mission-driven professionalism in all interactions. Organizational Expectation: Professional growth and skill development: The Specialist embraces opportunities for continual growth and adapts to evolving business needs. They demonstrate flexibility, curiosity, and a willingness to take on new challenges and tasks by contributing to special projects and initiatives as needed. Required knowledge, skills, and abilities Excellent interpersonal and cross-cultural communication skills. Advanced communication abilities, including public speaking, coaching, listening, and negotiation. Strong project management, program development, and data management skills. Exceptional organization, attention to detail, and ability to work independently. Basic math proficiency for accurate calculations and lending scenarios. Commitment to confidentiality and ethical handling of sensitive information. High computer literacy, including Microsoft Office and CRM systems (Salesforce preferred). Ability and willingness to secure and maintain a Mortgage Loan Originator status as required by Habitat for Humanity International or the State of Illinois. Familiarity with Chicago's housing landscape, including community-based organizations and affordability initiatives. We'd love it if you had these qualifications, but they're not dealbreakers. Understanding of housing market trends, mortgage origination, and housing counseling. Experience applying community development strategies. Knowledge of adult education principles and curriculum design. Familiarity with Habitat for Humanity's mission and programs. Bilingual in English and Spanish Experience with Salesforce, or similar platforms. Bachelor's degree in business, social work, or a related field; may be substituted with two years of relevant experience in real estate, construction, banking, or title/escrow Minimum two years of experience coordinating or administering affordable housing programs. Minimum two years of professional experience in counseling, adult education, or program development preferred. Minimum two years of management or supervisory experience (employees, volunteers, students, etc.). Even if you don't meet all the qualifications listed, we encourage you to apply if this is a role that gets you excited. Let us know what you bring to the table that we may be overlooking. Reports To: Homeownership Programs Manager Hours: Full-time; 8am-4pm plus evening and weekend meetings as required. Environment: The Habitat Chicago office is located at 111 W Jackson Blvd in Chicago. It is accessible by car and public transit. This position will have a desk, laptop computer, and phone line in an open office environment. Conditions: Must be able to lift 25 pounds and work at a computer for long periods of time. Compensation: Hourly position ranging from $53,000- $58,000 a year, depending on experience. 30+ vacation/sick/personal days per year. 90% employer-paid health insurance; access to dental, vision, life and 401k plans. FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked. Onboarding: The position will begin with an onboarding period to become familiar with the organization's work and policies; they will be trained on the specifics of the role through a combination of in-person, online and written trainings and will be expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities.

The Metrology Specialist - Metrology Systems Sales is responsible for driving sales growth of advanced metrology systems across New England and New York, with a primary focus on managing and supporting distributor partners and key end‑user accounts. The role is mid‑level, owning a defined territory and full sales cycle for capital metrology solutions including vision systems, optical comparators, and force/material testing systems. Key responsibilities * Achieve territory order and revenue targets for all metrology systems by executing a structured territory plan covering New England and New York. * Develop, manage, and support authorized distributor partners through joint sales calls, training, opportunity reviews, and structured growth plans. * Identify, qualify, and close new business at end‑user accounts in medical device, aerospace, automotive, job shops, and general manufacturing. * Plan and conduct onsite and virtual product demonstrations, presentations, and technical discussions to align metrology solutions with customer quality and production requirements. * Coordinate applications studies, sample measurements, and pre‑sale evaluations with internal applications and product specialists to validate solutions and support proposals. * Maintain an accurate pipeline, forecast, and account plans in the company CRM, providing regular territory updates and competitive feedback to sales leadership. * Represent the company at regional trade shows, distributor open houses, and industry events to generate leads and strengthen brand presence in precision metrology. Required qualifications and experience * 3-7 years of successful B2B technical or capital equipment sales experience, preferably in metrology, precision measurement, or related industrial automation. * Working knowledge of dimensional inspection practices, including experience with vision systems, optical comparators, CMMs, force/material testing, or similar measurement technologies. * Ability to read engineering drawings and interpret GD&T, and to communicate credibly with quality, manufacturing, and engineering stakeholders. * Proven experience working through and with distributors or manufacturer's reps, including joint account planning and opportunity management. Skills and attributes * Strong territory planning, organization, and time‑management skills, with high personal accountability for results. * Consultative selling style with solid questioning, discovery, and value‑based closing skills in multi‑stakeholder environments. * Excellent verbal and written communication skills, including delivering technical presentations and training to distributor sales teams and customers. * Comfortable working remotely in the field with frequent regional travel (up to ~60-70%) across New England and New York. Reporting and location * Reports directly to the Director of Sales - Metrology Systems, who leads North American sales for vision systems, optical measuring projectors, and force measurement systems. * Candidate should reside within the territory (New England or New York) with convenient access to major customer hubs and distributor locations.

Role: Netapp Specialist Duration: Fulltime BGV will be done for the selected candidates. Job Description - Roles & Responsibilities: To support Production Storage Environment of an enterprise Managing storage in PB size Handling Data Centre Operations with Business & Mission Critical applications Handling escalated incidents or high critical tickets Predicting Risk/Impact and Participating in Major Changes Reporting & Performance Dashboards with Capacity Planning Vendor Management & Tape Management is also must Technical Transition & Documentation skills (Onsite to Offshore) Design, Migration and upgradation of existing infrastructure Technical Skills Understanding the Architecture and design of SAN/NAS infrastructure Plan and upgrade Storage array ONTAP/Firmware updates Netapp Management(CIFS,NFS,ISCSI,FC,De-dup,Reallocation,Compression,Volume,qtree, aggregate, Autosupport) Create, configure and Manage Vfilers Planning of new SAN/NAS component installation Plan, Implement and support DR solutions and configuration Plan and Implement Storage Migration Experience in Performance analysis and tuning Capacity Planning of Storage env Provide Hardware diagnostics, break-fix support Backup Management(Backup Manager, Protection Manager, Snapvault, Snapmirror, Disaster recovery ) SnapCreator, Snapdrive, Snapmanager Plan and Implement Storage Migration Should be well versed in Storage Virtualization concepts, SRM Mentor new team members SLA Management Single point of contact for the respective technology tower Drives day to day operations and work plan allocation/management Nice to have: Experience in Backup tools and SAN products Working knowledge in UNIX administration or Windows administration Deployment management Process & Tools Remote system administration Expertise in automation and reduction of manual efforts through Scripting/tools Service now Incident, Change & Problem management Configuration management Capacity Planning Additional Information All your information will be kept confidential according to EEO guidelines.

Department: Recertification Job Summary: This position is an important component of the overall leasing/occupancy activities which must be executed in a very timely/precise and exacting manner. Neglect or laxity in performance could lead to failure and great loss to the mainstream operation. Essential Duties and Responsibilities: 1. Using information provided by Property Manager, enter the data into HUD Manager and generate the requested TRIAL or MOVE-IN HUD 50059 and return to the Manager within 24 hours. Follow up subsequently to receive back from the Manager a completed M/1 file. 2. Implement all procedures for ANNUAL RECERTIFICATION in accordance with the 4350.3 Handbook. A. Send out First, Second, and Third Reminder Notices, and set up appointments for recertification interviews to complete the initial paperwork. B. Update all household information, and thoroughly verify all current household income using third party verifications. Enter this data into HUD Manager. C. If tenant is not in court, process the 50059 and sign it. (If tenant is in court, roll over old income and run 50059). D. Provide Accounting with a TSCO (Tenant Status Change Order) indicating new rent information and S/D interest credit. E. Provide tenant(s) with a letter notifying them of any changes, and of the amount of interest earned on their security deposit, and obtain tenant(s) signatures on lease amendment and HUD 50059. 3. Process an Interim Recertification within 30 days of tenant reporting any change in income and/or household composition. 4. Renew Market Rent tenants' leases annually and credit their account for S/D interest. 5. Move household out of HUD Manager upon receipt of move-out paperwork from Property Manager, and give tenant file to Property Manager for on-site storage. 6. Do recoupments for households failing to report income increases on a timely basis. 7. Refer the following households to the Recertification Department Manager: 1. Change in type of subsidy needed, such as 1. Income now exceeds eligibility limits for Section 8 or Section 236 (to Market permanently). 2. Household was non-compliant with the recertification process (to Market temporarily). 3. Cases of suspected fraud/abuse of subsidy 4. Market rent household that you have verified now qualifies for Section 8. 2. Transfer of tenant household to another unit within the same project. 8. Maintain written and verbal communication with the Property Manager on a routine basis regarding issues such as: 1. Unauthorized persons appearing on new eligibility questionnaire (must obtain written approval from Property Manager before adding person into household). 2. Court status of tenant households up for recertification and also those whose income you have rolled over previously for their annual recertification. (Keep a log of the latter for follow up) 3. Under and over utilized units that you are aware of at time of recertification. 9. Maintenance of the tenant files for your assigned properties. 10. Miscellaneous - all other duties as assigned. Qualifications: High School Diploma, computer literacy is desired, but not required, effective oral and written communication skills, very detailed oriented, flexible, effective in decision making, excellent interpersonal skills, must attend and pass the COS (Certified Occupancy Specialist) program, and strong customer orientation.

Department: Recertification Job Summary: This position is an important component of the overall leasing/occupancy activities which must be executed in a very timely/precise and exacting manner. Neglect or laxity in performance could lead to failure and great loss to the mainstream operation. Essential Duties and Responsibilities: Using information provided by Property Manager, enter the data into HUD Manager and generate the requested TRIAL or MOVE-IN HUD 50059 and return to the Manager within 24 hours. Follow up subsequently to receive back from the Manager a completed M/1 file. Implement all procedures for ANNUAL RECERTIFICATION in accordance with the 4350.3 Handbook. Send out First, Second, and Third Reminder Notices, and set up appointments for recertification interviews to complete the initial paperwork. Update all household information, and thoroughly verify all current household income using third party verifications. Enter this data into HUD Manager. If tenant is not in court, process the 50059 and sign it. (If tenant is in court, roll over old income and run 50059). Provide Accounting with a TSCO (Tenant Status Change Order) indicating new rent information and S/D interest credit. Provide tenant(s) with a letter notifying them of any changes, and of the amount of interest earned on their security deposit, and obtain tenant(s) signatures on lease amendment and HUD 50059. Process an Interim Recertification within 30 days of tenant reporting any change in income and/or household composition. Renew Market Rent tenants' leases annually and credit their account for S/D interest. Move household out of HUD Manager upon receipt of move-out paperwork from Property Manager, and give tenant file to Property Manager for on-site storage. Do recoupments for households failing to report income increases on a timely basis. Refer the following households to the Recertification Department Manager: Change in type of subsidy needed, such as Income now exceeds eligibility limits for Section 8 or Section 236 (to Market permanently). Household was non-compliant with the recertification process (to Market temporarily). Cases of suspected fraud/abuse of subsidy Market rent household that you have verified now qualifies for Section 8. Transfer of tenant household to another unit within the same project. Maintain written and verbal communication with the Property Manager on a routine basis regarding issues such as: Unauthorized persons appearing on new eligibility questionnaire (must obtain written approval from Property Manager before adding person into household). Court status of tenant households up for recertification and also those whose income you have rolled over previously for their annual recertification. (Keep a log of the latter for follow up) Under and over utilized units that you are aware of at time of recertification. Maintenance of the tenant files for your assigned properties. Miscellaneous - all other duties as assigned. Qualifications: High School Diploma, computer literacy is desired, but not required, effective oral and written communication skills, very detailed oriented, flexible, effective in decision making, excellent interpersonal skills, must attend and pass the COS (Certified Occupancy Specialist) program, and strong customer orientation. Monday - Friday 8:00 a.m. to 5:00 p.m. with occasional rotating Saturday office hours from 9:00 a.m. to 12 noon

Department: Recertification Job Summary: This position is an important component of the overall leasing/occupancy activities which must be executed in a very timely/precise and exacting manner. Neglect or laxity in performance could lead to failure and great loss to the mainstream operation. Essential Duties and Responsibilities: 1. Using information provided by Property Manager, enter the data into HUD Manager and generate the requested TRIAL or MOVE-IN HUD 50059 and return to the Manager within 24 hours. Follow up subsequently to receive back from the Manager a completed M/1 file. 2. Implement all procedures for ANNUAL RECERTIFICATION in accordance with the 4350.3 Handbook. A. Send out First, Second, and Third Reminder Notices, and set up appointments for recertification interviews to complete the initial paperwork. B. Update all household information, and thoroughly verify all current household income using third party verifications. Enter this data into HUD Manager. C. If tenant is not in court, process the 50059 and sign it. (If tenant is in court, roll over old income and run 50059). D. Provide Accounting with a TSCO (Tenant Status Change Order) indicating new rent information and S/D interest credit. E. Provide tenant(s) with a letter notifying them of any changes, and of the amount of interest earned on their security deposit, and obtain tenant(s) signatures on lease amendment and HUD 50059. 3. Process an Interim Recertification within 30 days of tenant reporting any change in income and/or household composition. 4. Renew Market Rent tenants' leases annually and credit their account for S/D interest. 5. Move household out of HUD Manager upon receipt of move-out paperwork from Property Manager, and give tenant file to Property Manager for on-site storage. 6. Do recoupments for households failing to report income increases on a timely basis. 7. Refer the following households to the Recertification Department Manager: 1. Change in type of subsidy needed, such as 1. Income now exceeds eligibility limits for Section 8 or Section 236 (to Market permanently). 2. Household was non-compliant with the recertification process (to Market temporarily). 3. Cases of suspected fraud/abuse of subsidy 4. Market rent household that you have verified now qualifies for Section 8. 2. Transfer of tenant household to another unit within the same project. 8. Maintain written and verbal communication with the Property Manager on a routine basis regarding issues such as: 1. Unauthorized persons appearing on new eligibility questionnaire (must obtain written approval from Property Manager before adding person into household). 2. Court status of tenant households up for recertification and also those whose income you have rolled over previously for their annual recertification. (Keep a log of the latter for follow up) 3. Under and over utilized units that you are aware of at time of recertification. 9. Maintenance of the tenant files for your assigned properties. 10. Miscellaneous - all other duties as assigned. Qualifications: High School Diploma, computer literacy is desired, but not required, effective oral and written communication skills, very detailed oriented, flexible, effective in decision making, excellent interpersonal skills, must attend and pass the COS (Certified Occupancy Specialist) program, and strong customer orientation. Monday - Friday 8:30am - 5:00pm

Job DescriptionDescription A family-owned and privately held property management company, First Realty Management has more than 65 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm. At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else - we always put our team members first. A full-time position is available for an experienced Recertification Specialist in East Boston, MA who will be responsible for processing all annual and interim resident recertifications (HUD 50059) in accordance with HUD guidelines and established company procedures. Submits all subsidy-related transmissions to HUD and state agencies in accordance with established policies/procedures. Provides a moderate level of general clerical support. This individual must have expertise with HUD S.8 regulations, recertifications, and EIV including resolving voucher discrepancies, voucher processing, and reconciliation. Job Functions: Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by: Sending out notifications to residents. Conducting and tracking all resident interviews pertaining to certifications/ recertifications. Completing all verification. Processing income certifications/recertifications. Working patiently, professionally, and cooperatively with residents, First Realty Management staff, and other necessary contacts. Ensures that all subsidy-related transmissions are accurate and submitted to HUD and state agencies in accordance with established policies/procedures by: Processing and submitting monthly Section 8 payments through TRACS (Tenant Rental Assistance Certification System). Reconciling monthly Section 8 vouchers. Enterprise Income Verification (EIV) responsibilities include: Assists with EIV coordination. Review monthly and quarterly EIV reports and address discrepancies. Ensures subsidiary vouchers, (re)certification, EIV, and move-in and move-outs are conducted efficiently. Other Job Functions: Greets and assists applicants, residents, and other management office visitors. Answers telephone and assists callers. Writes work orders/maintenance requests. Shows rental units and explains the application process to applicants. Assists with open houses and other special marketing events. Other duties as assigned. Requirements Superior customer service and interpersonal relations skills. Ability to consistently meet deadlines. Excellent communication skills, both spoken and written. Attention to detail, and excellent proofreading skills. Knowledge of HUD guidelines pertaining to rent subsidy. Must be knowledgeable and understand the process of what is expected by the HUD. Proficiency in Microsoft Word and Excel. Ability to work independently. Bilingual in Spanish preferred. Ability to preserve resident and applicant confidentiality. Strong telephone skills. Level of Education/Training/License: A certified Occupancy Specialist, (COS) designation is preferred. Bachelor's degree preferred. Recertification and affordable property experience are preferred. Experience: 1-3 years experience in affordable housing. Bi-lingual in Spanish and English is a plus. Benefits Sign-on Bonus Paid Vacation, Holidays, PTO/Personal leave. 401(k) plan Health, Vision, and Dental Insurance. Life Insurance, Short- & Long-Term Disability. Flex spending accounts & Transportation expense accounts. Opportunity for professional growth and development. An EOE/ Veterans/Disabled Employer: If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at ************, ext. 3772.