Service Associate jobs at The SKY Family YMCA

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly. Responsibilities Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Obtains pre-certification and authorization.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Explains polices including all regulatory and financial consent forms; secures all required signatures.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.May confirm physician and prescription orders ensuring accuracy.May schedule walk-in appointments for services offered.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections. Competencies ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK Education And Certification Requirements High School Diploma or Equivalent (Required) Additional Job Information Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively. Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred. Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referrals In the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template. Working Conditions And Physical Requirements Bending and Stooping = 60% Climbing = 0% Keyboard Entry = 100% Kneeling = 0% Lifting/Carrying Patients 35 Pounds or Greater = 60% Lifting or Carrying 0 - 25 lbs Non-Patient = 80% Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40% Lifting or Carrying > 75 lbs Non-Patient = 0% Pushing or Pulling 0 - 25 lbs Non-Patient = 80% Pushing or Pulling 26 - 75 lbs Non-Patient = 80% Pushing or Pulling > 75 lbs Non-Patient = 0% Reaching = 80% Repetitive Movement Foot/Leg = 0% Repetitive Movement Hand/Arm = 80% Running = 0% Sitting = 80% Squatting = 80% Standing = 80% Walking = 80% Audible Speech = 80% Hearing Acuity = 80% Smelling Acuity = 0% Taste Discrimination = 0% Depth Perception = 80% Distinguish Color = 0% Seeing - Far = 80% Seeing - Near = 80% Bio hazardous Waste = 60% Biological Hazards - Respiratory = 60% Biological Hazards - Skin or Ingestion = 60% Blood and/or Bodily Fluids = 60% Communicable Diseases and/or Pathogens = 60% Asbestos = 0% Cytotoxic Chemicals = 0% Dust = 0% Gas/Vapors/Fumes = 60% Hazardous Chemicals = 60% Hazardous Medication = 60% Latex = 60% Computer Monitor = 100% Domestic Animals = 0% Extreme Heat/Cold = 0% Fire Risk = 0% Hazardous Noise = 0% Heating Devices = 0% Hypoxia = 0% Laser/High Intensity Lights = 0% Magnetic Fields = 0% Moving Mechanical Parts = 0% Needles/Sharp Objects = 60% Potential Electric Shock = 0% Potential for Physical Assault = 40% Radiation = 0% Sudden Decompression During Flights = 0% Unprotected Heights = 0% Wet or Slippery Surfaces = 40% Shift Primarily for office workers - not eligible for shift differential Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call ************ (M-F, 8am-5pm) or email *******************************

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

Be the Difference in Patient Care! As a Patient Care Specialist, you'll play a vital role in ensuring patients receive the medical equipment they need with precision and compassion. You'll handle everything from verifying patient and order details to confirming coverage and authorizations, all while navigating our electronic system.

Penalver Medical Clinic - Jackson Health Department: Penalver Clinic Administration Shift details: Full-Time, Days M-F 8:00am-4:30pm Why Penalver: Penalver Clinic is a premier healthcare community center located in Little Havana, Miami. With a family-oriented environment and a friendly and professional staff, the clinic serves as a trusted healthcare facility for over 35,000 patients annually. Offering comprehensive care under the watchful eyes of personal physicians, the clinic also provides outreach programs including health screenings, educational and nutritional counseling, and serves as a community center for sports, education, and social development activities. As a unique organization in the healthcare system of Miami-Dade County, Penalver Clinic sets the standards of excellence for its patients and the community. With the Medical Services granted by the Jackson Health System and the guidance of the Penalver Clinic Board of Trustees, the clinic collaborates with various community-based organizations to serve the targeted area. Committed to providing immediate medical care and improving the overall experience of its patients, Penalver Clinic is dedicated to being the premier healthcare community center in Little Havana and beyond. Summary Health Services Associate performs a variety of clerical and medical support services for the efficient operation of the center. Responsibilities * Performs basic secretarial duties. Calls patients to schedule, confirm, and cancel appointments. * Sort faxes daily and assigns to MD (return fax to sender once signed by provider). * Ordering of supplies viva Lawson/Standard Registry. Daily reconciliations of charges. * Blocks MD schedule (approved personal leave or unplanned leave). * Assists in scheduling urgent testing by calling appointment line or appropriate department for urgent testing that needs to be scheduled or rescheduled. Assist in scheduling Managed Care patients (reviews list on a monthly basis and schedules patient to PCP). * Print census daily. * Daily and weekly productivity report. * Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs other related duties as needed. Experience Generally, requires 0 to 3 years of related experience. Education High School diploma is required. Skill Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Credentials Valid license or certification is required as needed, based on the job or specialty. Unit Specific Credential Working Conditions Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Department: Jackson Memorial Hospital -NDHC Administration Shift details: Day Shift 8:00 A.M-4:30 P.M Miami, FL Full-Time NDHC Administration Health Services Associate performs a variety of clerical and medical support services for the efficient operation of the center. Responsibilities Performs basic secretarial duties. Calls patients to schedule, confirm, and cancel appointments. Sort faxes daily and assigns to MD (return fax to sender once signed by provider). Ordering of supplies viva Lawson/Standard Registry. Daily reconciliations of charges. Blocks MD schedule (approved personal leave or unplanned leave). Assists in scheduling urgent testing by calling appointment line or appropriate department for urgent testing that needs to be scheduled or rescheduled. Assist in scheduling Managed Care patients (reviews list on a monthly basis and schedules patient to PCP). Print census daily. Daily and weekly productivity report. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs other related duties as needed. Experience Generally requires 0 to 3 years of related experience. Education High School diploma is required. Skill Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Credentials Valid license or certification is required as needed, based on the job or specialty. Unit Specific Credential Working Conditions Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Facility Name:Jackson Memorial Hospital Facility Address:1611 N.W. 12th Avenue, Miami, FL, 33136 Shift Details:On Call, 6:30am - 3pm Miami, FL On Call/Pool General Services Pathology Associate 2 assumes accountability for providing critical support services which contribute to laboratory outcomes that represent the philosophy of quality and excellence at the Pathology Services Department. Responsibilities * Provides logistics support in collection, transportation, storage, and/or distribution of laboratory materials in a timely manner. * Assists laboratory staff in performing clinical and/or non-clinical activities promptly and accurately. * Demonstrates proficiency in the use of appropriate equipment. Maintains and updates files, records and reports. * Produces accurate outcomes and results according to age specific standard operating procedures. * Completes work assignments within defined time limits. * Completes routine tasks without direct supervision. * Consults with supervisor for additional assignments and follows them to completion. * Assists in the preventive maintenance of equipment and/or assists in the ordering and stocking of an appropriate inventory level of supplies. * Assists in the orientation of new employees or students. Learns new procedures and assignments within a mutually agreed upon time frame. * Participates actively in the QA/QI programs of the department. * Adapts to modifications of work assignments and, when requested, is willing to adjust personal schedule to complete work for the benefit of patient care. * Assumes ownership of issues and follows them to resolution. Offers innovative solutions to allow for efficient and effective delivery of laboratory service. * Demonstrates a concern for cleanliness of self and work area and practices infection control for the protection of patients, co-workers and self. * Maintains neat, legible and organized written work documents with appropriate dates and initials. * Matches the patient identifying information on specimens with the work document without clerical/data entry error or omission. * Demonstrates proficiency with laboratory information computer system functions related to job duties. * Accessions laboratory specimens using LIS/manual entry according to protocol as needed. * May performs phlebotomy activities as required by departmental policy and procedures manual. * Performs other duties not covered above after appropriate notification and training. * Lead worker Assists in organizing and directing workflow. * Communicates regularly with subordinates and supervisor. * Provides initial non-technical resources in resolving routine problems. * Demonstrates practical decision making skills. * Demonstrates leadership traits such as empathy, creativity and fairness. * Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). * Performs all other related job duties as assigned. Experience Generally requires 0 to 3 years of related experience. Education High School diploma is required. Skill * Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. * Ability to communicate effectively in both oral and written form. * Ability to handle difficult and stressful situations with critical thinking and professional composure. * Ability to understand and follow instructions. Ability to exercise sound and independent judgment. * Knowledge and skill in use of job appropriate technology and software applications. * Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area. Credentials American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment. Unit Specific Credential FL-BLS Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. **Position Details:** + **Location:** **Morton Plant Hospital - Clearwater, FL** + **Status:** Full-Time + **Shift:** 7:00am - 7:00pm + **Days:** Sunday - Wednesday **Responsibilities** + Responsible for receiving all Facilities and Security related information via telephone, fax or email. + First point of contact for Facilities and Security whose primary responsibility is to initiate the appropriate response to our caller's needs. + Responsible to create and dispatch work orders and other assignments via radio communication to Security and/or Facilities. + Needs to be calm, clear and in control, especially in an emergency. + Monitor various alarm systems, make appropriate overhead announcements when needed at the appropriate location, as well as document and log all telephone calls and alarms. + Monitor the Security cameras, badge tap alarms, BAS alarms and handle Code Red and Panic alarms for the hospitals. + This includes but, is not limited to contacting 911, announcing the Code Red overhead at the appropriate hospital, whether a real fire or a drill. + Must be able to problem solve, handle multiple calls and emergencies while providing excellent customer service **Why BayCare?** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **Education** + **Required:** High School Diploma or Equivalent **Licenses** + **Required** : Driver's License **Experience** + **Required** : 1 year Healthcare, Security, Facility experience + **Preferred** : 3 years Dispatch, Maintenance experience **Specific Skills** + Critical thinking skills + Ability to work on a team + Organizational Skills + Computer Skills appropriate to the position + Time management skills **Equal Opportunity Employer Veterans/Disabled** **Position** Service Response Center Representative **Location** Clearwater:Morton Plant | Support Services | Full Time **Req ID** 120312

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep. Job Title: Reservations Agent The Four Seasons Hotel Miami is searching for a full time Reservations Agent. The position will be responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction. Essential Functions: Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. Handle guest complaints in accordance with Four Seasons policy. Process WRO, Trust, Internal Reservations, and FIT reservations Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests. Monitor Front Desk reservations made night prior, address any reoccurring issues Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival. Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Respond according to the crisis management plan to any resort emergency or safety situation. Comply with Four Seasons' Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors. Minimum Requirement Must be able to work all shifts including, AM's, PM's, weekends, and holidays. Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel. Must be fluent in English. Ability to analyze, prioritize, organize and follow up with a strong sense of urgency. Excellent interpersonal and communication skills, both in person and by telephone. Strong working knowledge of computers including but not limited to windows and keyboard Skills and Ability to learn and master multiple software systems. Must be organized with the ability to handle multiple tasks. Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred. Continuous sitting for majority of the shift. What we have to offer! Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals … and so much more! ******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.****** Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Join us in our mission to transform healthcare! nirvana Health (under RxAdvance Corp.) is committed to bringing the art of the possible to the payer and PBM industries. We invest in our employees at every stage of life. Success radiates across all levels of our organization, driven by competitive benefits and a strong focus on employee wellness, we aim to support all aspects of employee growth. Characterized by curiosity, innovation, and an entrepreneurial mindset, nirvana Health is the first to offer medical and pharmacy benefit management solutions that run on the same platform, made possible by our creation, Aria - the first robotic process automation cloud platform designed for healthcare. Under the leadership of our Chairman John Sculley, former Apple CEO, and our President & CEO Ravi Ika, nirvana Health endeavors to sizably reduce the $1 trillion in waste in healthcare administrative and medical costs. We are seeking self-determined players to join our team - folks who embrace the grind and hustle of a growing company, are collaborative and innovative, are life-long learners and growers, and have an entrepreneurial and positive mindset. Job Summary: The Consumer Services Representative I is responsible for answering member, pharmacy, and provider inquiries via phone and written communication. They use problem solving skills and collaboration to resolve the non-clinical questions and/or concerns presented to RxAdvance. The Consumer Services Representative I works in a high-volume call center environment. Job Responsibilities (but not limited to): * Triage phone calls and written inquiries from members, pharmacy personnel, and providers. * Maintain accurate and complete documentation of all inquiries for continuous improvement. * Effectively communicate issues and resolutions to members, pharmacy personnel, providers, and appropriate internal staff. * Follow all internal policies and procedures to ensure consistency, accuracy, and operational effectiveness. * Use judgment and problem-solving skills to resolve members, pharmacy personnel, and providers concerns. * Attend and complete required trainings as needed. * Monitor ticketing system and respond to inquiries internal and external to RxAdvance. * Assist in supplying suggestions and input into training manuals and training documentation. * Monitor System Dashboard for accuracy and to verify documentation process is followed. * Assist in peer level training and call observation of new hires. * Take direction from Consumer Services Leads, Supervisors, Managers, and the VP of Consumer Services. * Keep up to date with industry trends and regulatory changes in the Health Care industry Qualifications: Education and/or Training: * High School Diploma or Equivalent required. * Associate's or Bachelor's Degree is preferred. Professional Experience: * 1-3 years of Customer Service experience required. * 1-3 years of Call Center or healthcare experience preferred. Technical Skills: * Basic level PC skills Required (for example: start up and shut down computer, use mouse to point and click, start, and close programs, switch between programs, save files, print documents and/or access information on-line). * Basic Search Engines Skills Required, to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. * Intermediate level keyboarding skills Required (at least 25 WPM, touch typing, formatting documents). * Communicate effectively in writing and verbally. * Basic or higher understanding of Microsoft Office preferred. Additional Considerations: * Applicants must be able to pass a background investigation as all offers are pending a successful completion of background check per the company policy.

Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Employment Type:Part time Shift:Day ShiftDescription:This is a per diem position that works three days per week from 11am-7:30pm with rotating weekends.Computer Skills RequiredWhat you will do: Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries. Assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order. Assist in other areas of the kitchen, such as the dish room, and restocking food and beverages. Attend all allergy and foodborne illness in-service training. Comply with all Trinity Health policies and procedures. Minimum Requirements: Prior customer-service and food handling experience preferred. Excellent customer-service skills and ability to be patient, respectful and compassionate to patients. Must have basic computer knowledge. Basic knowledge related to hospital diets. Comfortable cleaning trays, assisting in the dish room. Previous healthcare or nutrition experience preferred. Able to perform well in high functioning kitchen. Position Highlights and Benefits: $1,000 Sign-on-bonus Colleague Referral Program to earn cash and prizes Unlimited career growth opportunities Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday Ministry/Facility Information: A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. We are committed to providing compassionate and holistic person-centered care. Legal Info: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

that works three days per week from 11am-7:30pm with rotating weekends. Computer Skills Required What you will do: * Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries. * Assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order. * Assist in other areas of the kitchen, such as the dish room, and restocking food and beverages. * Attend all allergy and foodborne illness in-service training. * Comply with all Trinity Health policies and procedures. Minimum Requirements: * Prior customer-service and food handling experience preferred. * Excellent customer-service skills and ability to be patient, respectful and compassionate to patients. * Must have basic computer knowledge. * Basic knowledge related to hospital diets. * Comfortable cleaning trays, assisting in the dish room. * Previous healthcare or nutrition experience preferred. * Able to perform well in high functioning kitchen. Position Highlights and Benefits: * $1,000 Sign-on-bonus * Colleague Referral Program to earn cash and prizes * Unlimited career growth opportunities * Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday Ministry/Facility Information: * A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. * We are committed to providing compassionate and holistic person-centered care. Legal Info: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

**This is a per diem position that works three days per week from 11am-7:30pm with rotating weekends.** **Computer Skills Required** **What you will do:** + Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries. + Assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order. + Assist in other areas of the kitchen, such as the dish room, and restocking food and beverages. + Attend all allergy and foodborne illness in-service training. + Comply with all Trinity Health policies and procedures. **Minimum Requirements:** + Prior customer-service and food handling experience preferred. + Excellent customer-service skills and ability to be patient, respectful and compassionate to patients. + Must have basic computer knowledge. + Basic knowledge related to hospital diets. + Comfortable cleaning trays, assisting in the dish room. + Previous healthcare or nutrition experience preferred. + Able to perform well in high functioning kitchen. **Position Highlights and Benefits:** + $1,000 Sign-on-bonus + Colleague Referral Program to earn cash and prizes + Unlimited career growth opportunities + Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday **Ministry/Facility Information:** + A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. + We are committed to providing compassionate and holistic person-centered care. **Legal Info:** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Click here to view our 2025 Benefits Guide Inside Medical Device Sales, Urology Are you looking for a career that will make a positive contribution to patients? At Bravida Medical, our standards for in-home patient care are moving the needle in mail order medical supplies. We want employees that will shine in a patient-focused progressive environment. If you are an active listener, confidant, and problem-solver, who enjoys speaking with a variety of people, Bravida Medical is a fit. As an Inside Sales Representative you'll be at the heart of our call center operations delivering premium customer service on every call. You will be responsible for increasing revenue by responding to customer inquiries, while using company resources, policies, and procedures to provide complete, accurate information. What we can offer you: Attractive incentives Monthly commission for sales A guaranteed rate $19-$20/hr Monday through Friday schedule Luxury office environment Supportive team Potential for (earned) hybrid schedule Benefits including paid holidays, PTO and more Responsibilities Be accountable for selling and promoting our products to patients from inbound/outbound lead sources and contributing to Bravida Medical sales and profit goals. Engage in an education-based sales focusing on product features and benefits to meet a patient's needs. No hard sales tactics. Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot new and existing patient questions, sell products, collect insurance information, and explain insurance coverage to patients Responsible for meeting predetermined monthly goals Meet and exceed customer expectations by sustaining regular contact and building superior relationships with patients in the sales cycle Document calls in online record keeping system Enter customer orders in online CRM system Maintain a strong understanding of medical documentation, insurance requirements and company procedures. Follow all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements Maintain a high degree of confidentiality to protect patient information Maintain regular, predictable and consistent attendance to meet the needs of the department Demonstrate team behavior and promote a team-oriented environment Knowledge, Skills, and Abilities 2yrs Inside Sales experience required (Healthcare or Insurance ideal) Strong closing skills - overcome objectives and problem solving to complete sale Must be self-driven, goal-oriented, and capable of managing a diverse range of responsibilities to achieve monthly sales targets Must have excellent telephone customer service Strong communication skills, persuasiveness and active listening skills Must be able to relate and show compassion to elderly patients Medical industry knowledge beneficial Must be computer literate, MS Office, web based CRM and phone system Positive perspective, approachable and empathetic Type at least 25-30 words per minute

The purpose of the Patient Financial Services Specialist II is to ensure that the batches and daily registration have been processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from data processing and supervising closing by staff. POSITION REQUIREMENTS / QUALIFICATIONS: Education/Experience: High School Diploma or GED Equivalent. Some College Credits Preferred, Five years' experience in Health Care. Knowledge of Medicaid / Medicare insurance, collections and setup. Must know how to post B&E's. Licensure / Certification: Maintain current CPR certification from the American Heart Association Skills / Ability: Ability to work as a team leader and independently. Must have clerical skills, ability to type 35 WPM and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. POSITION RESPONSIBILITIES (THIS IS A EXEMPT POSITION) Complete statistical data and submit daily. Plans, supervises and coordinates the work of Patient Financial Services Specialist staff and supporting clerical staff in various Departments. Assist with training of new employees and work related problems. Answers inquiries of staff as questions arise in connection with obtaining needed information. Spot check work in progress to ensure prompt work flow to and from Data Processing. Ensures that decisions are in accordance with CHI Policies. Make credit decisions regarding admission deposit in problem situations. Discuss with patient the status of their accounts and make payment arrangements. Verifies Medicare, Medicaid and all other insurance carriers when needed. Coordinates and directs balance of daily closing and ensures that all procedures and payments are posted accurately by staff. Performs cashier duties, collects patient funds for services and enters data into computer for payment received. Performs voids, deletions, corrections on payments, B&E's and batches. Performs billing audits to ensure compliance by the PFSS. Provides instruction regarding posting in computer correctly. Verifies batches of PFSS. Provides updates and training of cashier functions. Provides reports to the Director of Finance or appropriate staff. Use appropriate and correct telephone etiquette at all times. Participates in Continuing Educational In-service and Performance Improvement Activities. Report of PFSS errors. Report of Medical Coding errors. Ensures that all B&E (billing and encounter) forms are posted by the PFSS within the same of service. Ensure batches are scanned into the Imaging system on time and accurately. Allocation of Personnel to cover staff shortages. Reports to work on time and ready to work with minimal absenteeism. Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations. Performs other duties as assigned, including variable shifts if needed.

WEST KENDALL HEALTH CENTER The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing. POSITION REQUIREMENTS / QUALIFICATIONS: Education/Experience : A minimum of High School Diploma or GED Equivalent. ICD 9 Coding experience preferred. Experience with Patient Services. Must have knowledge of Medicaid / Medicare Insurance, collection and setup. Licensure / Certification: Maintain current CPR certification from the American Heart Association. Skills / Ability : Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills. POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION) Register new client on Intergy as per guidelines issued by Community Health of So. Florida.Researches files for previous enrollment in CHI computer system before creating a new medical record number.Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida.Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc.Attempt collection o Completes assigned task in a timely manner.f past due debts as clients request services from CHI.Check-in clients for needed medical services.Check-out clients upon receiving medical services.Process of patient payments.Review and balance out daily batches.Submit daily journal to assigned supervisor.Submit cash and copies of daily batches to the Accounting Department for deposit.Complete statistical data and submit daily.Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read.Identifies patients who need a Learning Needs Assessment and gives them the form to complete.Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete.Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient.Attaches a completed new patient lab request form to the encounter form of every new patient.Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider.Verifies Medicare, Medicaid and all other insurance carriers.Performs daily balance closing and ensures that all procedures and payments are posted accurately.Performs cashier duties, collect patient funds for services and enters data into computer for payment received.Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&E's and Payments).Use appropriate and correct telephone etiquette at all times.Participates in Continuing Educational In-services and Performance Improvement Activities.Reports to work on time and ready to work with minimal absenteeism.Completes & Post all B&E (billing and encounter) forms within the same of service.Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations.Performs other duties as assigned, including variable shifts if needed. WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Job DescriptionDescription: Summary/Objective: Insurance Verification Representative reviews electronic eligibility response tasks daily. Updates patient insurance information to ensure accurate processing of claims. Accesses information through use of billing system and utilizes resources to determine eligibility and determine contracted status. Reviews claims halted or denied for insurance mastering corrections and refiles claims or processes balances to patient responsibility. Assists PFS Insurance Verification Representatives. Essential Functions Answers calls in a professional and timely manner while assisting patients, clinic personnel and insurance carriers with accurate information to ensure patient receives exceptional customer service. Enters/Masters insurance information into the patient account system; received via patient calls, Internal clinic communications, and hospital information. Reviews and Updates Patient Insurance per Pre-Visit tasks generated in the patient account system to ensure the patient's coverage is Active, HMO PCP Match, Contracted plan and mastered per the Managed Care Insurance Selection Grid. Reviews and Updates Patient Insurance per TES-Edits generated in the patient account system, allowing the claims to be processed to the appropriate insurance carrier per effective and termination dates. Reviews and Updates Patient Insurance per Rejection Tasks generated within the patient account system or Claim Logic program. Processes per established guidelines. Identify Hospital patients, master insurance information in the patient account system and update the documentation presented by Coding department Requirements: Required Education and Experience: High school graduate. One - two years medical business office experience or related field. Preferred Education and Experience: Basic medical terminology. Familiarity with various types of insurance plans (HMO's, PPO's, etc.) Additional Eligibility Qualifications: Excellent organizational and problem-solving skills. Aptitude to retain detailed information. Ability to be multi-task oriented, to prioritize and to maintain production standards. Accurate typing rate of 40 wpm. Ability to operate the following equipment: computer, copier, fax, and 10-key calculator. Possess advanced skills in using telephone as a primary instrument for communicating and are knowledgeable with telephone etiquette. Must be able to assess a situation and decide best course of action. Professional appearance and manner required.

Summary/Objective: Insurance Verification Representative reviews electronic eligibility response tasks daily. Updates patient insurance information to ensure accurate processing of claims. Accesses information through use of billing system and utilizes resources to determine eligibility and determine contracted status. Reviews claims halted or denied for insurance mastering corrections and refiles claims or processes balances to patient responsibility. Assists PFS Insurance Verification Representatives. Essential Functions * Answers calls in a professional and timely manner while assisting patients, clinic personnel and insurance carriers with accurate information to ensure patient receives exceptional customer service. * Enters/Masters insurance information into the patient account system; received via patient calls, Internal clinic communications, and hospital information. * Reviews and Updates Patient Insurance per Pre-Visit tasks generated in the patient account system to ensure the patient's coverage is Active, HMO PCP Match, Contracted plan and mastered per the Managed Care Insurance Selection Grid. * Reviews and Updates Patient Insurance per TES-Edits generated in the patient account system, allowing the claims to be processed to the appropriate insurance carrier per effective and termination dates. * Reviews and Updates Patient Insurance per Rejection Tasks generated within the patient account system or Claim Logic program. Processes per established guidelines. * Identify Hospital patients, master insurance information in the patient account system and update the documentation presented by Coding department Requirements Required Education and Experience: High school graduate. One - two years medical business office experience or related field. Preferred Education and Experience: Basic medical terminology. Familiarity with various types of insurance plans (HMO's, PPO's, etc.) Additional Eligibility Qualifications: Excellent organizational and problem-solving skills. Aptitude to retain detailed information. Ability to be multi-task oriented, to prioritize and to maintain production standards. Accurate typing rate of 40 wpm. Ability to operate the following equipment: computer, copier, fax, and 10-key calculator. Possess advanced skills in using telephone as a primary instrument for communicating and are knowledgeable with telephone etiquette. Must be able to assess a situation and decide best course of action. Professional appearance and manner required.

At Tampa Family Health Centers, healthcare is more than a service-it's our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change , and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Patient Financial Services Specialist to join our team. This remote role is responsible for providing exceptional support to patients and healthcare providers using the EPIC system. The specialist will handle inquiries, resolve issues, and ensure a positive patient experience while managing Work Queues (WQs) and collaborating with multiple departments to maintain high standards of service. Essential Responsibilities Respond to patient and provider inquiries via phone, email, and live chat with timely, accurate information Monitor and manage Work Queues (WQs) to ensure timely resolution of tasks and issues Maintain detailed documentation of customer interactions, issues, and resolutions in patient accounts Provide training and support to users on effective use of the EPIC system Collaborate with the Revenue Cycle Management (RCM) team and Operations to ensure seamless service delivery Generate and analyze reports on customer service activities, identifying trends and opportunities for improvement Communicate regularly with leadership regarding trends, issues, and system optimization opportunities Qualifications High School Diploma or equivalent required; EPIC certification preferred Minimum of 2 years of healthcare customer service experience Skills & Abilities Excellent communication and interpersonal skills Strong problem-solving and troubleshooting abilities Proficiency in using the EPIC system Ability to manage multiple tasks and prioritize effectively Strong attention to detail and accuracy Ability to interpret insurance correspondence and remittance, and communicate clearly with responsible parties Ability to work independently and collaboratively as part of a team Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees): Medical, Dental, and Vision Insurance Life and Disability Insurance Generous PTO and 7 paid company holidays 401(k) program with employer contribution after one year Employee discount program for tickets, movies, travel, and other entertainment options Why Join TFHC? At TFHC, you'll be part of a team that values innovation, compassion, and excellence . We are committed to supporting our employees with opportunities for growth, professional development, and the chance to make a meaningful impact in the lives of patients and families across Tampa Bay. Join Us If you're ready to embark on a career journey that's more than just a job, apply today and help us deliver exceptional patient financial services at Tampa Family Health Centers.