Information Technology Professional jobs at The Texas A&M University System - 24 jobs

Title: Cross-Functional Information Technology Support Coordinator Employee Classification: Cross Funct IT Support Coord Campus: University of North Texas Division: UNT-Information Technology SubDivision-Department: UNT-Enrollment Operations Department: UNT-Academic Technologies-120300 Job Location: Denton Salary: $51,744.00 FTE: 0.48 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary Academic Technologies provides the reliable technology and practical guidance to empower our community to excel in teaching, learning, and discovery. We strive to provide: Flexible hours and remote work arrangements. Clear and reasonable work priorities Transparent leadership Position Overview This position is responsible for helping IT service customers by serving as a secondary (tier 2 or second or indirect) point of contact to: fix and/or create workarounds for problems, sometimes systemically; fulfill requests, sometimes systemically (e.g., automation); do maintenance and/or projects that affect an entire user group. This position is responsible for the administration and support of the technical services for a college or administrative area. Duties reflect substantial variety and complexity. Assignments are broad in nature and usually require creativity and originality. Serves as a resource for others regarding customer and systemically related complex, confidential, or sensitive incidents, problems, and/or projects. Work may be driven by customers via phone, in-person (in-office and/or onsite), and/or digitally. Minimum Qualifications Bachelor's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience. Knowledge, Skills and Abilities Prior experience with specific systems, equipment, and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications-oriented information. Preferred Qualifications Experience with Multimedia production hardware and software. Experience in troubleshooting and configuration of Windows, MacOS, and Multimedia production hardware/software. Experience answering phones, remote access, and chat support in a help desk / service desk environment. Experience working in Higher Education and working with sensitive data including HIPAA / FERPA information. Experience documenting exceptions and unique setups. Experience with ServiceNow and OTRS. Required License/Registration/Certifications Job Duties Provides phone and remote access based desktop, software, and authorized device support to faculty, staff, student employees, and students. Emphasis on the labs, classrooms, and studios of the MRTS and Journalism departments. Documents, installs, maintains, and properly decommissions supported devices and software for Faculty, Staff, departmental lab, and research lab machines, and exceptions to the standard configurations. Serves as the primary point of contact on behalf of AT for VIP customers within their scope (Deans/Chairs/Researchers/Lab Managers), and communicates and collaborates with those individuals on confidential/sensitive projects or to provide best-fit recommendations for unique requirements. Works with AT part-time student techs as a tier two support, but also serves in a mentorship role by assisting with training and by partnering with an assigned student employee to help provide IT support to their assigned supported departments. Assists Help Desk Manager and/or AT with special projects or time sensitive work requests, but can include some rare off-hours needs to support UNT mission in education and research. Physical Requirements Communicating with others to exchange information. Lifting and Moving objects up to 20 pounds. Repeating motions that may include the wrists, hands and/or fingers. Sedentary work that primarily involves sitting/standing. Environmental Hazards No adverse environmental conditions expected. Work Schedule 8-5 M-F, with flexibility/1 day remote a week Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

Minimum Qualifications: Bachelor's degree in a related field and three years of related experience. Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of intermediate to complex systems, analysis of clinical workflows, and system adoption strategies. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications: Certified or Accredited in Epic Resolute Professional Billing Claims and Remittance Administration. Job Summary: This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems in compliance with all applicable regulations and organizational policies. Clinical applications include any software application used in support of the clinical enterprise, including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing intermediate analysis and documentation, formulating logical statements of business and management problems to develop requirements for configuration of clinical applications, and providing solutions to intermediate to complex problems utilizing more efficient operational procedures, workflows, and information technology solutions. This role also requires an understanding of the assigned system applications, functions, and features that end-users would experience. Job Duties: * Responsible for Professional Claims and Remittance build, testing, maintenance, and support. Contribute to charge testing, integrated testing, system upgrades, and special projects. * Assist in developing training materials to support end-user education. * Demonstrate strong collaboration skills by effectively partnering with both operational and technical teams to ensure seamless implementation and support. It's important to understand the job titles in the UTMB ITS career family. They are listed in order from least experienced to most experienced: EHR Clinical Application Analyst EHR Clinical Application Analyst, Senior * This position EHR Clinical Application Analyst, Lead EHR Solution Analyst EHR Solution Specialist Knowledge/Skills/Abilities: Experienced in maintaining and supporting Professional Billing Claims and Remittance workflows. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position, 8 am to 5 pm, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Minimum Qualifications: Bachelor's degree in a related field and three years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of intermediate to complex systems, analysis of clinical workflows, and system adoption strategies. Preferred Qualifications: * Cadence, Prelude, and Referrals certification or accreditation, * Community Connect experience. Job Summary: This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems in compliance with all applicable regulations and organizational policies. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing intermediate analysis and documentation, formulating logical statements of business and management problems to develop requirements for configuration of clinical applications, and providing solutions to intermediate to complex problems utilizing more efficient operational procedures, workflows, and information technology solutions. This role also requires an understanding of the assigned system applications, functions, and features end-users would experience. Job Duties: * Solves intermediate to complex technical issues in complex clinical applications. * Applies intermediate to advanced analysis skills to create and maintain clinical application documentation. * Identifies, designs, and verifies solutions with other clinical applications. * Manages multiple activities within the scope of the project; may function as project lead. * Designs and/or modifies clinical plans and procedures, as appropriate, and follows project plans to ensure project success. * Prepares detailed specifications from which intermediate to complex clinical programs will be configured. * Assists in coordinating the implementation of intermediate to complex clinical systems. * Assists in the cost justification of clinical system changes and information technology resources. * Proactively partners with customers to understand and meet their needs. * Researches new technological solutions, verifies, and applies solutions of others and self. * Serves as a role model to EHR Clinical Applications Analysts. * Applies analysis and documentation to support and understand problems. * Understands components within a complex clinical system, as well as interactions with other intermediate to complex clinical applications. * Demonstrates awareness and understanding of the institution, department, and customer mission and goals. * Provides status updates to project leadership. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position. 8:00 a.m. to 5:00 p.m., and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Under general supervision supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required. Essential Duties Summary * Works with end users to identify and deliver required PC services. * Acts as a liaison and provides training and support to end users and staff on computer operations and other issues. * Installs, configures, tests, maintains, monitors, and troubleshoots level I and II end user workstation hardware, networked peripheral devices, and networking hardware products. * Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products. * Performs on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. * Receives and responds to service requests regarding Audio Visual, PC, Classroom and/or hardware problems. * Helps maintain an inventory of all technology peripherals including monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. * Documents instances of hardware failure, repair, installation, and removal. * Constructs, installs and tests customized configurations based on various platforms and operating systems * Performs PC, hardware and peripheral equipment, improvements, upgrades, and repairs. * Performs other job-related duties as assigned. % FTE 1.0 Hiring Range $16.74 - $21.34 Education High School diploma or G.E.D. equivalent and at least one year of prior IT-related experience or more than two years of demonstrated experiencing successfully performing tasks at the guidance of senior staff. Preferred: Associate's degree. Required Licensing/Certification Apple Certified Associate preferred. Knowledge, Skills, and Abilities Knowledge of: * Detailed understanding of Windows, Mac, and iOS operating systems and/or AV systems as required. * Excellent technical knowledge of network and PC Hardware. * Has expertise in principles and concepts underlying an area of IT. * Current and proficient in any new concepts or practices in own IT discipline and applies that knowledge to the current work. * Has general understanding of the different aspects of the College's purpose and operations (academic; research; administrative). * Microsoft Office Professional or similar application. Skill in: * Keen attention to detail. * Effective customer service. * Explaining technical subjects to non-technical as well as technical customers. * Background of strong customer service orientation. * Has some awareness of external trends and best practices. * Demonstrates flexibility and discretion in negotiations with customers and/or colleagues. * Both verbal and written communication. Ability to: * Seek opportunities and set some goals for own development. * Follow team and OIT procedures, but regularly evaluates those procedures. * Know and follow standard operating procedures. * Operate tools, components and peripheral accessories. * Read and understand technical manuals, procedural documentation and OEM guides. * Effectively prioritize and execute tasks in a high-pressure environment. Work Experience * Experience working with clients, including effective communication skills. * Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system. Preferred: * Current MCSA or industry recognized equivalent. * Practical experience and specialized training; college degree, technical credentials, or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.). Working/Environmental Conditions * Routine office environment. * Sitting or standing in one location much of the time. * Use of video display terminal. Desired start date Position End Date (if temporary)

Posting Number S06767P Position Title Building Automation System Specialist Functional Title Department Facilities Management Salary Range $68,500 - $72,000 ($32.93-$34.61/hourly) Depending on Qualifications Pay Basis Monthly Position Status Regular full-time Location Richardson Position End Date (if temporary) Posting Open Date 12/09/2025 Posting Close Date Open Until Filled Yes Desired Start Date 01/05/2026 Job Summary Oversees the daily maintenance, operation, and repair of the campus building automation system. Monitors and troubleshoots system alarms. Inspect and improves the efficiency in equipment. Inspects work performed by contractors and provides staff training. Assigns work schedules to utilities station operators. Coordinates utilities operations with Energy Plant. Coordinates with other department for campus shut downs. Reviews mechanical system drawings and specifications. Assists EMS Supervisor with annual maintenance contracts and warranties. Maintains a flexible work schedule including being on-call. Minimum Education and Experience High School Diploma or GED with 5 years of experience managing building automation systems or closely related experience with knowledge in HVAC equipment, water and/or air flows/air balances. Must possess and maintain a valid Texas Driver's license and an acceptable driving record. Preferred Education and Experience * Vocational/Technical Diploma, some College/Associate's Degree, or Bachelor's Degree * Building Automation Systems Certification Other Qualifications To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. Essential Duties and Responsibilities * Monitor and troubleshoot system alarms. * Integration of programming. * Assist and train all EMS technicians. * Work with Siemens on system upgrades and troubleshooting. * Coordinate with other department for campus shut downs. * Assist in building commissioning and mechanical systems balancing. * Must possess and maintain a valid Texas Driver's License and an acceptable driver rating as established in Policy: UTS157 Section 2.5.4. Physical Demands and Working Conditions Physical Activities Working Conditions Additional Information Work Notice: Work will be performed on site and in-person. May be required to report to on-site work location during campus closure. May be required to report to on-site work location during inclement weather. What we have to offer: We offer an employee-friendly work environment with a comprehensive benefit package including: * Competitive Salary * Tuition Benefits * Internal Training * Medical insurance - including 100% paid employee medical coverage for full-time employees * Dental Insurance * Vision Insurance * Long and short-term disability * Retirement Plan Options * Paid time off * Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit ******************************************* for more information. About UT Dallas The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A collection of people, ideas and perspectives is crucial to our vision and mission. UT Dallas is a place where members of the community are welcomed, treated fairly, and encouraged to their pursuit of excellence. Special Instructions Summary Important Message 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Job Title Innovative Digital Learning Help Desk Analyst Agency East Texas A&M University Department Office Of Academic Technology Proposed Minimum Salary $4,509.00 monthly Job Type Staff Job Description INSTRUCTIONS TO APPLICANT: During the application process the “My Experience ” page has a section provided “ Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. Use the Upload button to add each document. You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Please provide the following documents: Cover Letter Resume/CV Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator. Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at *******************. SUMMARY: The Innovative Digital Learning Help Desk Analyst at East Texas A&M University (ETAMU) is responsible for providing frontline technical support for faculty, staff, and students using the university's learning management system and all associated learning technologies and platforms. This role ensures timely resolution of related issues, contributes to user training and documentation, and collaborates with the team to enhance the digital learning experience. As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence. ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources. This position is not eligible for remote work. Position is not eligible for visa sponsorship. DUTIES & RESPONSIBILITIES: Provides technical expertise and pedagogical guidance on the use and adoption of the learning management system (D2L Brightspace) and all associated learning technologies to faculty, staff, and students via phone, in-person, the ticketing system, email, or online, ensuring timely resolution of issues. Serves as the first point of contact for LMS and associated technology support requests, providing troubleshooting for a wide range of technical issues including, but not limited to, access, content, assessments, and integrations. Ensures instructional content meets accessibility compliance requirements and quality assurance standards. Develops and delivers faculty development workshops on the effective use of the LMS and related tools in support of teaching and learning. Monitors help desk ticketing system and assigns support tickets to appropriate team members. Resolves Tier 1 and Tier 2 support tickets and elevates high priority issues to the appropriate support team to ensure customer satisfaction and time to resolution is within departmental service standards. Documents the entire support interaction lifecycle in the ticketing system and maintains a knowledge base of common issues and solutions. Creates and updates training materials and user guides for the academic community. Stays current with LMS and learning technology updates, features, and best practices. Performs other duties as assigned. MINIMUM REQUIREMENTS: Education: Bachelor's degree in Educational Technology or related field. Experience / Knowledge / Skills: Two years of experience working with end-users to troubleshoot and resolve issues with the learning management systems (LMS) and classroom technology in higher education. Familiar with accessibility standards and digital learning best practices. Proficiency with Microsoft Office. Excellent verbal communication and technical writing skills. Strong analytical and problem-solving skills. Ability to: Multi-task and work well as part of a team. Work in a fast-paced environment while providing high-quality customer service. Manage multiple priorities and meet deadlines. Licensing/Professional Certifications: N/A Physical Requirements: N/A Other Requirements: This position may be required to work PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Master's degree. Proficiency with D2L Brightspace learning management system and Adobe Creative Suite. Demonstrated experience with a variety of learning technologies, including Panopto, Explorance, VoiceThread, Respondus, Turnitin, and Blackboard Ally. Certifications: D2L Brightspace, Instructional Design, Accessibility, and Quality Matters. Experience with HTML, HTML5, and CSS. SUPERVISION OF OTHERS: Graduate Assistants. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Are you looking for a rewarding opportunity in higher education that provides employee tuition assistance and a comprehensive benefits package? Do you enjoy working with other people in a supportive and collaborative environment? If so, apply now to join our team! The Information Services Specialist I accepts, prioritizes, identifies, verifies, images and indexes, in a timely and accurate manner, all student documents received through external and internal mail for all Enrollment Management departments using University Admission, Records and Financial Aid guidelines. Essential Duties And Responsibilities Accept, sort, prioritize, identify, verify, and batch all prospective and current student documents, including but not limited to applications, transcripts, and international certificates, received for all Enrollment Management departments, which includes the Offices of Admissions, Financial Aid, and Registrar. Image and index all documents, ensuring documents are readable in OnBase, by operating scanning equipment and identifying visually that information is being accurately scanned. Process electronic documents in several OnBase workflow queues. Participate in various training opportunities to stay current and improve knowledge base of various platforms and policies affecting document processing. Attend required meetings and participate in UTD Enrollment Management events as assigned, which may require traveling on and off campus on foot or by own transportation. Ensure a high level of integrity and ethical behavior in dealing with confidential information. Position may require overtime work during peak times of the year, which may include evenings, weekends, and/or holidays.

The Technology Specialist in the innovation team plays a crucial role as a technology steward that develops prototypes to drive innovation. This role partners with Architects in Office of Information Technology ( OIT ) to gain critical insights into “what is possible' within the campus landscape while focusing on cutting-edge technology advancements, practical implementation, and leading innovation sprint teams. This role will collaborate with the innovation team to design and develop innovative solutions, assess the feasibility and impact of new technologies, and mitigate potential risks. Additionally, they will provide technical expertise and guidance, ensuring seamless implementation and proper integration of technological solutions with an eye towards the scalability of successful outcomes. Essential Duties And Responsibilities Prototype Development: Use various tools and technologies to create prototypes solutions. Development of prototypes will be executed in a hands-on leadership approach that guides, focuses, and owns outcomes for the assigned sprint teams. In addition, rigorous testing to evaluate the feasibility and potential impact of these prototypes will be required. This will include: User testing, performance benchmarking, and iterative refinement to ensure the prototypes are rigorously evaluated and prepped for scaling. Be the leader of the innovation sprint teams. Evaluate Emerging Technologies Stay updated with the latest advancements by reading industry publications, attending conferences, participating in webinars, and actively looking for opportunities to enhance the university's innovation capabilities and implement best practices. Conduct thorough research and analysis to determine which technologies align with the university's goals. Engage with vendors and technology experts to gain deeper insights. Collaborate on Innovative Solutions Engages in regular meetings, brainstorming sessions, and collaborative workshops for the campus. In addition, this role will follow technology trends to assess and evaluate opportunities for innovation. Process involves creating detailed design documents, developing proof-of-concept models, and iterating ideas based on acquired information and team feedback. Risk Identification and Mitigation Developing risk assessments for new technologies and developing contingency plans, strategies, and proposals to mitigate identified risks is required. This may involve creating detailed risk management plans, conducting regular risk reviews, and staying vigilant for new risks throughout the prototyping process. Technical Expertise and Guidance Provide technical expertise and guidance on best practices, troubleshooting, and technical problem- solving to team members by conducting training sessions and facilitating knowledge sharing. Training materials will be developed in conjunction with the Business Affairs training team. Implementation Support When prototypes are scaled to full production, use their subject matter expertise to troubleshoot issues, provide technical support, and ensure knowledge transfer is available to project team members. Thus, providing ongoing support during a project implementation phase. Performs other duties as needed Minimum Qualifications Bachelor's Degree or a equivalent mix of education and relevant experience in similar role. Minimum of four (4) years of experience in a related field. Experience with projects requiring collaboration with team members who are not direct reports. Experience assisting strategy discussions and developing goals. Preferred Qualifications Master's Degree. Minimum of six (6) years of experience in a related field. Certification in Scrum methodology. Change Management certification(s). Experience developing Enterprise Resource Planning ( ERP ) systems or their security. Experience in developing and testing prototypes. Experience working with faculty, staff, and students. Experience leading small groups with focused tasks. Work Schedule Monday - Friday - 8:00am - 5:00pm

Performs security risk analysis and assessments associated with information resources, risk management policy development and product assessments. Maintains day-to-day responsibility for security management of the University Network and IT assets. Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. This position requires personnel be routinely reviewed to determine whether or not criminal history or continuous connections for the government or political apparatus of a foreign adversary might prevent the employee from being able to maintain the security or integrity of the infrastructure. 1. Participates in the information security risk management policy development process. 2. Assist team in providing project management plans and status reports related to network vulnerabilities and intrusion detection. Perform security risk analysis, intrusion detection, and vulnerability assessments associated with information resources, risk management, policy development and product assessment. 3. Works closely with the University of Houston System and component campuses to provide assistance and strategic direction for information security risk analysis, assessments and custom information security risk management requirements and processes. 4. Maintains baseline of information security risk management requirements and processes for the University. 5. Applies defined security analysis methodologies to networks and systems. Identifies countermeasure options to support customers in choosing the best solutions to satisfy budget, functionality, security, and other critical requirements. 6. Collaborates with the Department to provide technical guidance in all areas as it relates to information security risk management and information security project management. 7. Provides short-turnaround assessment of critical risk management requests in support of the MIS and ISS. 8. Assists Department with research related to present and future information security risk management technologies and processes. 9. Assists with gathering information for the University internal Audit auditors, during IT audits and assess items presented in Change Control for non-compliance with policy. 10. Performs other duties as assigned. The ideal candidate for this position should possess the following: 1. Ability to serve as the college IT Security Officer 2. Work experience with Clinic Operations personnel to ensure IT security regulations and compliance. 3. Previous experience conducting unit risk assessments, risk analysis, and security threat responses. 4. Knowledge and experience with compliance related to both the required and addressable, technical, administrative and physical safeguards in accordance with applicable federal and state laws, especially the HIPAA Security Rules. Preferred Qualifications: 1. Baccalaureate degree in Information Systems, Cybersecurity or related IT / Healthcare field. 2. Knowledge and experience in state and federal information security laws, including but not limited to HIPAA, including NIST, PCI and all other applicable regurgitations. 3.a. Experience in securing cloud data management platforms within AWS; security of services such as IAM, Security Hub, Athena, Glue, Lake Formation, Step Functions, Lambda, S3, DynamoDB, Relational Database Service (RDS), Amazon EMR and Amazon Redshift. 3.b. Security aspects to any of following: * (Preferably 3+ years) Experience in designing, implementing large scale Data Lake and Data Warehouse in the cloud * Experience in using one or more query languages (e.g. SQL, HiveQL, SPARQL), schema definition languages (e.g. DDL, SDL, XSD, RDF), and scripting languages (e.g. Python, Scala) to build a data solution * Understanding of distributed system concepts from storage and compute perspectives, including data persistence solutions (e.g. HDFS vs RDBMS), data integration techniques (e.g. ETL vs federation), database optimization (e.g. partitioning, distribution, indexing), and join algorithms (e.g. hash vs nested loop) * Experience in CI/CD automation for a data lake using CDK (Cloud Development Kit) or Terraform 4. Experience with healthcare data formats such as HL7/FHIR, genomics data, and medical imaging data. 5. Understanding of healthcare infrastructure and security requirements 6. Demonstrated organization, facilitation, written and oral communication, and presentation skills. 7. Recommended Security certification such as Certified in Healthcare Privacy and Security (CHPS) and/or other healthcare industry related security credentials. Standard attachments: Candidates interested in applying for the position must submit the following documents with the application: * Cover letter describing the manner in which your experience applies to the posting. * Resume * Salary History (list Employer name, dates, and last salary) * Three work references, including current and past supervisors. NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interviewing process has been completed. Experience will be considered in lieu of education. Education will be considered in lieu of experience. This position is 100% on-site. MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience. All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

Title: IT Support Specialist I Employee Classification: IT Support Specialist I Campus: University of North Texas - Dallas Division: DAL-Operations SubDivision-Department: DAL-Chief Operating Officer Department: DAL-Office of Information Tech-530003 Job Location: Dallas Salary: Commensurate with experience FTE: 1.000000 Retirement Eligibility: About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary The Office of Information Technology (OIT) at the University of North Texas at Dallas is dedicated to delivering innovative, reliable, and customer-focused technology services that empower students, faculty, and staff. As a strategic partner in advancing the university's mission, OIT supports a wide range of academic and administrative functions through robust infrastructure, responsive support services, and forward-thinking solutions. The department fosters a collaborative and inclusive environment, emphasizing service excellence, continuous improvement, and the effective use of technology to enhance the UNT Dallas experience. Position Overview The IT Help Desk Support Specialist I serves as the primary first point of contact for the UNT Dallas community seeking technical assistance. Under general supervision, this position is responsible for providing high-quality, customer-centric Level 1 technical support, triaging incoming incidents, resolving basic issues, and ensuring timely escalation to specialized support teams. This position reports directly to the System Administration Team and may require occasional on-call duties, including being available to respond to critical incidents or emergencies outside of regular business hours. Minimum Qualifications Associate's degree in related field and two (2) years of work experience in computing, information systems, or related field; or any equivalent combination of education, training, and experience. Knowledge, Skills and Abilities Exceptional communication skills (written, verbal, and listening) with the ability to convey complex technical information clearly and patiently to non-technical users. Strong customer-centric approach and interpersonal skills, with a proven ability to manage difficult interactions and promote a positive IT department image. Demonstrated ability to thrive under pressure, effectively multitask, and prioritize a high volume of incidents and service requests in a fast-paced academic environment. Preferred Qualifications Bachelor's degree in a related field (such as Information Technology, Computer Science, or Business) and two (2) years of related computing work experience; OR any equivalent combination of education, training, and experience. Experience working in a Customer Service or Call Center role. Experience working with an IT Service Management ticketing system (i.e. ServiceNow). Experience managing and supporting Microsoft 365 and campus technology. Familiar with basic printer troubleshooting (adding paper, replacing toner, clearing paper jams). Enterprise Remote support technology (i.e. ConnectWise, LogMeIn Rescue, TeamViewer, etc.) Required License/Registration/Certifications N/A Job Duties Serve as the primary point of contact for IT incidents and requests across all communication platforms. Maintain a positive, professional, and customer-centric demeanor when interacting with students, faculty, and staff. Triage, diagnose, and resolve basic technical issues related to campus services (e.g., account access, Office 365, Wi-Fi, Canvas). Monitor and update tickets in ServiceNow, ensuring all work and resolutions are accurately logged according to the department's standards. Timely and clearly escalate unresolved or complex issues to Level 2/3 specialized support teams. Identify and suggest ways to improve Help Desk procedures, documentation, and overall service delivery. Physical Requirements Communicating with others to exchange information. Lifting and Moving objects up to 50 pounds. Sedentary work that primarily involves sitting/standing. Environmental Hazards No adverse environmental conditions expected. Work Schedule In-person, 40 hours per week, Mon-Fri, 8:00AM-5:00PM. Occasional after-business-hours work may be required based on operational needs. Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

Title: Cross-Functional IT Support Specialist Employee Classification: Cross Funct IT Support Spec Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-Col of Merch, Hosp & Tour Department: UNT-CMHT IT Services-137220 Job Location: Denton Salary: 36383.40 FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary The College of Merchandising, Hospitality and Tourism is centered on the world's largest consumer-focused industries-Hospitality and Retail. An education from our nationally ranked and accredited programs blends opportunities for students to work with world-class research faculty as well as meet industry professionals who serve as guest lecturers, project mentors, and internship supervisors. These constituents play a key role in strengthening our ability to provide extraordinary experiences for our students. Position Overview This position will be responsible for deploying operating system, managing and maintaining 240 student laptops in CMHT. Also, responsible for testing windows updates before being deployed into student laptops. Serve as the first point of contact for hardware and software issues for 240 student laptops. Minimum Qualifications Associate's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience. Knowledge, Skills and Abilities Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applicationsoriented information. Preferred Qualifications The preferred candidate will possess the following additional qualifications: Experience building SCCM packages, collections and deploying software. Strong Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.) Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. Considerable experience developing both technical and enduser support documentation. Experience with PowerShell queries. Experience with Dell Management Tools. Required License/Registration/Certifications Job Duties Building SCCM packages, collections and deploying softwares. Managing windows update server and testing security updates before deploying to laptops Serve on UNT SCCM committee for CMHT IT Services Learning and testing new deployment and management methods for easy management of laptops Troubleshoot day to day issues on laptops both hardware and software Physical Requirements Communicating with others to exchange information. Environmental Hazards No adverse environmental conditions expected. Work Schedule M-F 8am to 5pm Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. CV and 3 professional references Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

Provides support for one or more LANS typically under the direction of a network or system manager. Provides hardware diagnosis, software support, workstation installation, and network backup. 1. Provides mainframe and micro-computer software support to users. 2. Monitors system usage; may provide and audit system reports. 3. Diagnoses system problems; may replace system components as required. 4. Backs up file server and restores data from tapes. 5. Installs software upgrades. 6. Installs and configures new workstations as required. 7. Performs other job-related duties as assigned. Education will be considered in lieu of experience. MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (1) year of directly job-related experience. All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

Data Center Technicians operate, monitor and support physical facilities conditions, rack and cable equipment. They inspect, maintain and repair various data center systems (such as piping, electrical, and mechanical system components). The Data Center Technicians read blueprints/schematics, conduct inspections of systems and assess their working order. Ensures that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, they assist the lead technician in managing data center performance issues and outages to minimize the recovery time from failures. Essential Duties And Responsibilities 15% - Create a positive experience and relationship with all customers through strong communication and outstanding customer service. 30% - Monitor operations, document and respond to incidents when normal operating conditions are exceeded. Resolve service requests and incidents within the current OLA 20% - Ensure all employees, customers, and vendors adhere to all security protocols. Provide customer and vendor escort. 20% - Facility Support Perform facility equipment (e.g., HVAC , electrical, security) maintenance Cable management (not including cabling that requires an electrician or drilling through walls, installing conduit etc.) configure and maintain PDU , complete necessary documentation, and adjust rack power distribution as needed Maintain cleanliness, organization, and physical appearance (including cable management) of datacenters and IDC / ICF rooms Perform regular facility inspections 10% - Rack and stack servers, network hardware Receive deliveries Install and deinstall IT equipment (e.g., servers, switches, cabling) according to documented design requirements Ability to read Rack Elevation, Fiber and copper cable patching Asset Management- track all physical references and update asset databases. RMA / Warranty processing and management, including the gathering and shipping / receiving of parts Provide Layer 1 troubleshooting as needed Perform all work in an organized, neat and quality manner. Adhere to safety guidelines and requirements 5% - Perform other related duties as assigned

Special Instructions Dear Applicant, The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following: Social Security Number Date of Birth Age Citizenship Status Gender Ethnicity/Race Marital Status Applicant Photos * A redaction guide can be found by clicking here. Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission. Transcripts Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA). Foreign transcripts Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members General Statement of JobThe Student Success Technician is responsible for assisting the Coordinator in case management and career development services for students participating in grant programs. Assists the Coordinator with the development, coordination, and implementation of student support services and activities to improve student success, retention, course completion and graduation.Specific Duties and ResponsibilitiesEssential Functions: Assists in student orientations and student assessments. Assists in transitioning students from Continuing Education to career development services. Assists in maintaining contact with students with excessive absences in their classes. Refers absentee students to instructors, counselors, case workers, or Centers for Learning Excellence. Assists students with employment opportunities. Assists in coordinating work experiences and field trips for students. Assists in tracking and reporting data to supervisor regarding number of group trainings, job placement, training completion, successes of students after program completion and other data needed. Assists in planning, overseeing, and assisting in the development of orientations for grant programs. Assists in distributing program information and coordinating all aspects of grant programs. Performs other duties as assigned. Required Education and Experience To qualify, one of the following must be met: Associate's Degree; Bachelor's Degree preferred At least two (2) years of experience in advising, counseling or teaching in a community college; knowledge of Continuing Education programs, preferred. Case management experience in career counseling, preferred. Required Knowledge, Skills and Abilities Excellent oral, written, presentation, and interpersonal communication skills. Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills. Sensitivity to all confidentiality of students and college issues. Ability to travel throughout the College district and community settings as required. Demonstrated ability to interact effectively with a diverse, multi-cultural college population. Demonstrated commitment to achieving the vision and mission of South Texas College. Ability to establish and maintain effective working relationships with prospective students, college and high school faculty, staff and the public commitment to a team building approach. Ability to work evenings and/or weekends as needed; willing to travel throughout the college district. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of students, faculty, staff, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Checks, Certificates, Licenses, and RegistrationsSecurity Sensitive position: all applicants are subject to a criminal background check under South Texas College policy. Must have or qualify for a valid Texas driver's license and proof of liability insurance. Must have a valid Texas driver's license and proof of liability insurance.Physical Requirements Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Picking, holding, or otherwise working, primarily with the whole hand. Ability to receive detailed information through oral communication, and to make the discrimination in sound. Ability to make rational decisions through sound logic and deductive processes. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Substantial movements (motions) of the wrist, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Mobility to accomplish tasks, particularly for long distances or moving from one work site to another. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. Minimum Compensation $15.75 Hourly Desired Start Date January 30, 2026 Posting Close Date (No Close Date if Blank) 8 February 2026 11:59pm

Title: Senior Cross-Functional IT Support Specialist Employee Classification: Sr Cross Funct IT Support Spec Campus: University of North Texas Division: UNT-Information Technology SubDivision-Department: UNT-Enrollment Operations Department: UNT-Administrative IT Services-150100 Job Location: Denton Salary: $49,910.00 FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units. Position Overview This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the IT supervisor with technology deployment, and system administration responsibilities. This position will have direct day to day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus. community. This position will serve in a backup and on call role for the areas of direct operational responsibility. Minimum Qualifications Associate's degree in related field and four years of related computing work experience; or any equivalent combination of education, training, and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role. Knowledge, Skills and Abilities Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information. Preferred Qualifications The preferred candidate will possess the following additional qualifications: Knowledge and experience with application and package preparation and deployment using SCCM, Intune, JAMF or Group Policy. Practical experience with scripting and automation Knowledge and experience with application and package preparation and deployment using SCCM, Intune, JAMF or Group Policy. Considerable experience developing both technical and end user support documentation. Prior experience with designing and deploying audiovisual and collaborative technologies. Working knowledge of the maintenance and operation of retail point of sale systems. Knowledge of basic electronics repair and maintenance. Experience collaborating with cross campus departments in Higher Education environment. Strong written and verbal communications skills. Strong organizational skills and ability to simultaneously execute multiple projects. Required License/Registration/Certifications Job Duties Fulfill operational documentation duties for the desktops and other devices within the support spectrum of the primary duties of this position. Keep the Cross Function IT Support Supervisor apprised on all the operational documentational changes by ensuring the availability of said documentation. Provide desktop support, deployment, special projects, exceptional customer service in line with Transportation department goals and practices. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning. Assist the Cross Function IT Support Supervisor with backup restores, server maintenance, application implementations, and IT planning. OnCall during weekends, holidays, and off hours for systems and special events in Transportation Assist the Cross Funct IT Support Supervisor in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented. Work with the ITSS Information Security team to ensure proper security procedures. Work with contracted firms to deploy various IT solutions. Manage and assist the Cross Function IT Support Supervisor in the configuration and implementation of hardware and software installs. Study current trends related to relevant systems and system security. Ensure special project and nonrecurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality. Assist the Cross Function IT Support Supervisor with Active Directory and Group Policy Provide environmental/AV device support and management. Proactively address issues and respond to connectivity failures in a prompt manner. Other projects/tasks/duties as assigned by the Cross Funct IT Support Supervisor, Sr IT Support Manager, Director, and the AITS senior director. Physical Requirements Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Moving about to accomplish tasks or moving from one worksite to another. Moving self in various positions to perform tasks in tight and confined spaces. Operating machinery and/or power tools. Operating motor vehicles or heavy equipment. Repeating motions that may include the wrists, hands and/or fingers. Sedentary work that primarily involves sitting/standing. Environmental Hazards Elevated temperatures. Exposure to fumes or airborne particles. Exposure to moving mechanical parts or vibration. Low temperatures. Noisy environments. Outdoor elements such as precipitation and wind. Work Schedule In person Monday through Friday 8-5, with occasional night/weekend/on-call Driving University Vehicle Yes Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

Title: Lecturer-Information Technology (Cybersecurity Specialization) Employee Classification: Lecturer Campus: University of North Texas - Dallas Division: DAL-Academic Aff & Stdnt Success SubDivision-Department: DAL-School of Business Department: DAL-School of Business Faculty-516100 Job Location: Dallas Salary: Commensurate with experience FTE: 1.000000 Retirement Eligibility: About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary The University of North Texas at Dallas (UNT Dallas) School of Business invites applications for the position of Assistant Professor of Information Technology starting in Fall 2026. This is a full-time, tenure-track position. The successful candidate will be expected to achieve excellence in teaching, research, and service, and to contribute to the growth of the UNT-Dallas Information Technology program. Individuals with specific interests and experience in cybersecurity are strongly encouraged to apply. UNT Dallas is the only public four-year university exclusively in the City of Dallas. UNT Dallas received the highest rating of all North Texas colleges and universities in the Money Magazine's annual “Best Colleges in America” report. UNT Dallas has achieved many rankings and accolades in our efforts to foster upward economic mobility for our students. Combined, this means a rapid growth trajectory for UNT Dallas and the School of Business. This year we became members of AACSB International. Come join us in this dynamic environment. Position Overview The University of North Texas at Dallas (UNT Dallas) School of Business invites applications for the Lecturer of Information Technology position starting in Fall 2026. This is a full-time, non-tenure track position. The successful candidate will be expected to achieve excellence in teaching and service, and to contribute to the growth of the UNT-Dallas Information Technology program. Individuals with specific interests and experience in cybersecurity are strongly encouraged to apply. UNT Dallas is the only public four-year university exclusively in the City of Dallas. UNT Dallas received the highest rating of all North Texas colleges and universities in the Money Magazine's annual “Best Colleges in America” report. UNT Dallas has achieved many rankings and accolades in our efforts to foster upward economic mobility for our students. Combined, this means a rapid growth trajectory for UNT Dallas and the School of Business. This year we became members of AACSB International. Come join us in this dynamic environment. UNT Dallas is bridging the gap between education and workforce readiness through our innovative Classroom to Career initiative. This initiative integrates experiential learning-such as internships, service learning, and project-based collaborations with industry partners-into every student's academic journey. By emphasizing high-impact practices, we prepare students with both disciplinary expertise and the essential skills employers value: communication, adaptability, teamwork, and leadership. Our graduates don't just earn degrees; they launch purposeful, career-ready futures. We seek faculty in all disciplines who are eager to contribute actively to this transformative, campus-wide initiative. Minimum Qualifications • An earned master's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. • Demonstrated ability to teach undergraduate courses in Cybersecurity, Information Technology, and Computer Science. • Demonstrated effective writing and verbal communication skills. • Experience using technology in teaching and experience teaching in multiple modalities (hybrid, online, and face-to-face). • Evidence of significant academic research and/or applied experience in Cybersecurity. Knowledge, Skills and Abilities This position is responsible for teaching four (4) courses per semester and participating in in service activities such as program development, course development, program assessment, and committee leadership. The successful applicant will be the inaugural cybersecurity instructor at UNT Dallas, as well as provide instruction in a full range of undergraduate Cybersecurity and Information Technology courses, including but not limited to Foundations of Cybersecurity, Network Administration, Cloud Security, Computer Forensics, Computer Networks, and Programming. An earned master's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. Demonstrated ability to teach undergraduate courses in Cybersecurity, Information Technology, and Computer Science. Demonstrated effective writing and verbal communication skills. Experience using technology in teaching and experience teaching in multiple modalities (hybrid, online, and face-to-face). Evidence of significant academic research and/or applied experience in Cybersecurity. Preferred Qualifications A doctoral degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. Academic experience working on a campus with culturally diverse students, staff, and faculty. Experience in developing both face-to-face and online courses. Experience in curriculum development and program assessment. Required License/Registration/Certifications NA Job Duties This position is responsible for teaching four (4) courses per semester and participating in in service activities such as program development, course development, program assessment, and committee leadership. The successful applicant will be the inaugural cybersecurity instructor at UNT Dallas, as well as provide instruction in a full range of undergraduate Cybersecurity and Information Technology courses, including but not limited to Foundations of Cybersecurity, Network Administration, Cloud Security, Computer Forensics, Computer Networks, and Programming. Physical Requirements Communicating with others to exchange information. Sedentary work that primarily involves sitting/standing. Environmental Hazards No adverse environmental conditions expected. Work Schedule Monday to Friday 8-5 on campus with flexible work arrangement available and the possibility of occasional remote work Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

Title: Application Support Analyst Employee Classification: Application Support Analyst Campus: University of North Texas Division: UNT-Enrollment Management SubDivision-Department: UNT-Enrollment Systems Department: UNT-Enrollment Systems-165100 Job Location: Denton Salary: Commensurate with experience FTE: 1.000000 Retirement Eligibility: TRs Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary Enrollment Systems supports key areas in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery. Position Overview The Application Support Analyst supports Salesforce operations for the Division of Enrollment by analyzing data and business processes, partnering with stakeholders to translate needs into Salesforce configurations and procedures, and providing day to day administration, troubleshooting, documentation, and continuous improvement to ensure reliable, secure, and user centered system performance. Minimum Qualifications Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience. Knowledge, Skills and Abilities Working knowledge of Salesforce administration and data governance. Strong ability to analyze business processes and data to identify needs and improvements. Skill in configuring Salesforce features such as objects, fields, flows, validation rules, security settings, reports, and dashboards. Ability to troubleshoot issues, determine root causes, and implement practical solutions with care for system stability and user impact. Clear communication skills for translating technical details to non-technical audiences, along with the ability to document procedures and support materials. Demonstrated attention to detail, strong organization, and a collaborative approach to supporting divisional goals. Preferred Qualifications Experience with Salesforce is highly desirable Job Duties Review and analyze administrative business processes and needs for efficiency, simplification, and automation. Provide analysis, propose technical solutions, and complete assigned projects in a timely manner. Support business processes and communications pertaining to recruitment and student data. Provide reporting against CRM data and serve as a resource for user self service reporting. Support platform configurations, patches and upgrades. Provide first line support for user issues Support end users requests on email communications. Assist with template setups, campaigns, and reports related to email sends. Develop technical documentations on key areas to support business processes. Ensure that current documentations are maintained or updated as needed. Develop and conduct training sessions. Execute security models to meet needs of institution. Physical Requirements Sedentary work that primarily involves sitting/standing. Communicating with others to exchange information. Environmental Hazards No adverse environmental conditions expected. Work Schedule 8:00 am - 5:00 pm Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

Title: Office Support Associate Employee Classification: Office Support Associate Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-Col of Merch, Hosp & Tour Department: UNT-CMHT-Gen-137000 Salary: 31724.00 FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary The College of Merchandising, Hospitality and Tourism is centered on the world's largest consumer-focused industries-Hospitality and Retail. An education from our nationally ranked and accredited programs blends opportunities for students to work with world-class research faculty as well as meet industry professionals who serve as guest lecturers, project mentors, and internship supervisors. These constituents play a key role in strengthening our ability to provide extraordinary experiences for our students. Position Overview The person in this position is responsible for performing public relations functions as well as delivering great customer service. The customers in this unit are the College of Merchandising and Hospitality Management Dean, Associate Dean, staff, Chairs, faculty, students, and external constituencies including internal and external guests that enter the CMHT Deans office suite. It is necessary for the person in this position to be flexible in multitasking and changing from one task to another quickly. Interruptions of scheduled work may occur, thus flexibility is necessary to accomplish the work in a timely manner. The person in this position must be able to organize work based on priorities established by the Dean and Associate Dean. Minimum Qualifications High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training. Knowledge, Skills and Abilities Advanced customer service skills. Knowledge of Microsoft Office. Knowledge of accounting/budgeting procedures. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple programs and assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function. Preferred Qualifications Required License/Registration/Certifications N/A Job Duties * Prepares CMHT conference room for scheduled meetings and ensures coffee service as appropriate, especially with CMHT guests. Schedules conference rooms on electronic calendars. * Develops and implements plan for maintaining and destroying state files in work area. * Assist faculty with course and lab related purchases that are charged to course fees. This includes, but is not limited to, supplies, subscriptions, and course specific software. * Coordinate all textbook orders with the campus bookstore and request desk copies for faculty to consider for classes. * Assist with Asset Management. * Creates and maintains the dashboard for CMHT in Insights. * Assists with all phases of the CMHT scholarship process from coordinating applications, communicating with applicants, coordinating dissemination of award letters, completing paperwork with the Financial Aid office, coordinating appeals, printing certificates, helping with the awards ceremony, etc. Prepares and mails Deans list certificates. * Distribute US/Campus mail in faculty and staff mailboxes. * Responsible for keeping the Deans suite organized and stocking the office supply closet * Assists Deans office with posting and processing of ePars for hourly student assistants. * Prepare and publish faculty schedule with office hours and phone list for each semester. * Monitor main office copy machine maintenance, and coordinates repairs. * Creation of college newsletters and flyers Physical Requirements Communicating with others to exchange information. Communicating with others to exchange information. Environmental Hazards No adverse environmental conditions expected. Work Schedule M-F 8am to 5pm Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

Title: Office Support Associate Employee Classification: Office Support Associate Campus: University of North Texas Division: UNT-Provost SubDivision-Department: UNT-Ryan College of Business Department: UNT-RCOB-Dean's Office-131100 Salary: $32,000.00 FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at ****************** Department Summary The G. Brint Ryan College of Business is the choice of nearly 10,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world's best business schools. Nationally recognized, cutting-edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields. Position Overview The Office Support Associate provides comprehensive administrative, clerical, and front-office support for the Dean's Office of the G. Brint Ryan College of Business. This role serves as the primary point of contact for students, faculty, staff, donors, vendors, and campus partners, ensuring professional, accurate, and timely service. The position supports daily office operations, building coordination, communication workflows, and internal processes that enable the effective functioning of the Dean's Office and broader college operations. The role requires strong organizational skills, discretion, sound judgment, and the ability to manage multiple priorities in a fast-paced academic environment. Minimum Qualifications High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training. Knowledge, Skills and Abilities The successful candidate will demonstrate strong leadership qualities, including the ability to take initiative, assume responsibility, and make sound decisions in a fast-paced environment. This role requires independent judgment to assess situations, prioritize needs, and take appropriate action while recognizing when to escalate issues. Advanced customer service and communication skills are essential for managing sensitive or complex interactions professionally. The position requires strong organizational skills, the ability to manage multiple priorities, and proficiency in Microsoft Office applications. The Office Support Associate must maintain accurate and confidential records, understand basic accounting and cash-handling procedures, interpret and explain policies and guidelines, and communicate effectively in writing. The role requires the ability to work independently while coordinating effectively with faculty, staff, leadership, and student employees, and to exercise discretion, tact, and professionalism at all times. Preferred Qualifications The preferred candidate will hold a bachelor's degree or an equivalent combination of education and experience, with three or more years of progressively responsible office administration or business operations experience. Experience in a higher education or similarly complex administrative environment is preferred. The ideal candidate demonstrates strong problem-solving skills, sound judgment, initiative, and the ability to independently assess situations and make well-reasoned decisions with a high level of attention to detail. Job Duties * Serves as the primary point of contact for the Dean's Office, providing professional, accurate, and responsive customer service. * Independently assess inquiries and situations, route matters appropriately, and exercise judgment in handling sensitive or escalated issues. * Performs core administrative functions, including correspondence, scheduling, records management, meeting support, and reporting. * Supports daily operations by coordinating building and facilities needs, monitoring shared spaces, and assisting with space and event readiness. * Provides guidance and task direction to student employees to ensure workflow continuity and operational efficiency. * Coordinates mail, supplies, inventory, and required logs in compliance with university procedures. * Secures and processes checks and confidential records in accordance with cash-handling and institutional policies. * Prepares meeting minutes and supports routine internal communications and compliance-related notifications. * Performs additional duties as assigned to support the mission and operations of the Dean's Office and the G. Brint Ryan College of Business. Physical Requirements * Communicating with others to exchange information. * Lifting and Moving objects up to 20 pounds. * Sedentary work that primarily involves sitting/standing. * Repeating motions that may include the wrists, hands and/or fingers. Environmental Hazards * No adverse environmental conditions expected. Work Schedule Work Schedule: Monday-Friday; standard business hours with occasional flexibility based on operational needs. Driving University Vehicle No Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits For information regarding our Benefits, click here. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.