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Toll operator vs chief telephone operator

The differences between toll operators and chief telephone operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a toll operator has an average salary of $37,740, which is higher than the $31,288 average annual salary of a chief telephone operator.

The top three skills for a toll operator include emergency calls, telephone calls and directory assistance. The most important skills for a chief telephone operator are customer service, , and .

Toll operator vs chief telephone operator overview

Toll OperatorChief Telephone Operator
Yearly salary$37,740$31,288
Hourly rate$18.14$15.04
Growth rate7%-
Number of jobs30,05738,673
Job satisfaction--
Most common degreeAssociate Degree, 33%Associate Degree, 50%
Average age4444
Years of experience--

Toll operator vs chief telephone operator salary

Toll operators and chief telephone operators have different pay scales, as shown below.

Toll OperatorChief Telephone Operator
Average salary$37,740$31,288
Salary rangeBetween $24,000 And $57,000Between $23,000 And $41,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between toll operator and chief telephone operator education

There are a few differences between a toll operator and a chief telephone operator in terms of educational background:

Toll OperatorChief Telephone Operator
Most common degreeAssociate Degree, 33%Associate Degree, 50%
Most common majorBusinessFinance
Most common college--

Toll operator vs chief telephone operator demographics

Here are the differences between toll operators' and chief telephone operators' demographics:

Toll OperatorChief Telephone Operator
Average age4444
Gender ratioMale, 32.2% Female, 67.8%Male, 72.4% Female, 27.6%
Race ratioBlack or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage9%9%

Differences between toll operator and chief telephone operator duties and responsibilities

Toll operator example responsibilities.

  • Manage patient's records and make sure they are protected under the HIPPA laws.
  • Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
  • Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.

Chief telephone operator example responsibilities.

  • Input patients personal information into a database, then contact physicians to give patient information.
  • Answer a switchboard then upgrade to a computer telecommunication system.

Toll operator vs chief telephone operator skills

Common toll operator skills
  • Emergency Calls, 33%
  • Telephone Calls, 24%
  • Directory Assistance, 15%
  • Telephone Numbers, 15%
  • Inbound Calls, 13%
Common chief telephone operator skills
  • Customer Service, 100%

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Updated January 8, 2025

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