Customer Service Representative jobs at Total Tool Supply

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. * The pay for this position is $21-$23/hr* * The typical work schedule will be Tuesday-Saturday 8:45a-5:15p* What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: * Health insurance - Medical, Dental, and Vision * PTO days, floating holidays, paid holidays, and sick days * 401K retirement plan with company match * 40 hours/week with overtime potential * Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: * Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. * Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. * Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. * When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. * Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. * May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. * Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. * Based on business size may handle accounts receivable tasks Qualifications * 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment * Associates Degree related to business administration / accounting from an accredited college or university preferred * Calendar management / regional scheduling experience preferred * Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment * Detail oriented, organized and time management skills * Ability to provide an exceptional client experience aligned to the company values * Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook, YouTube, and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #CO013

At Price Solutions, we pride ourselves on our outstanding leadership development program and unique work culture. Our firm is seeking a motivated individual who desires a professional, yet fun and energetic work environment! As we expand our retail division, the objective of this role is to extend outreach for current brand partners, establish new business, and drive revenue on behalf of our client accounts. Applicant Requirements: Must be able to commute to the office every day Strong work ethic, motivated and goal-oriented Strong written and verbal communication skills Great student mentality and willingness to learn Company Benefits: Merit-based advancement structure Team orientated and fun work environment Travel opportunities both domestically and internationally Outstanding growth and management opportunity This position is full time and involves responsibilities in: Entry-level sales, marketing, and customer service Entry-level management training and development Client relationship building and sales presentations Field sales and marketing of new products for our clients Product knowledge and presentation skills Interviewing and training company new hires People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

Price Solutions company mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of marketing services to our clients and sales tactics to our team. Our Business Development managers are seeking an influential, entry level professional to join our team as an Entry Level Customer Service and Promotions Representative. The Customer Service and Promotions Representative will become an invaluable asset by leading and directing internal resources to execute sales objectives aligned with our client's company and brand standards. BASIC JOB RESPONSIBILITIES: Customer service inquiries/questions and client acquisitions Creating positive experiences that ensure continued business relationships Completing sales and scheduling client meetings Staying up to date on product knowledge and compliance Assisting with campaign success and target tracking Interviewing and training company new hires CANDIDATE QUALIFICATIONS: Self-motivated with a positive attitude High school diploma or higher (some college preferred) Ability to lead by example and maintain company standards Student mentality with an entrepreneurial spirit Impeccable communication skills (written and verbal) Adaptable personality Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services. #LI-OnSite

At Price Solutions, we build effective outreach using incentives and rewards to create excitement among the target audiences. Through ongoing learning and market research, we keep up with the trends and understand precisely how to connect with consumers. As a member of our Customer Service team, you will be given the responsibility of increasing brand awareness as the trusted face of our company, while paving the path for future upward mobility. The Ideal Candidate will have an honest academic and professional history, enjoy working with people, be goal-oriented, and possess an entrepreneurial spirit. Responsibilities of a Customer Service Specialist: Manage assigned marketing campaigns and meet with potential customers Assist in setup and distribution of all promotional collateral Work closely with management to improve and ensure consumer satisfaction Set an example as a front line representative Develop teams by aiding in the interview and training process Maintain up to date knowledge of industry specifics Qualifications of the Customer Service Specialist: Degree in Marketing, Business, or currently studying related field Adapts easily to a changing environment and market climate Manages multiple tasks/projects simultaneously and successfully Develops and maintains trusting, respectful, collaborative relationships Thrives in a fast-paced, deadline-driven workplace Troubleshoots and solves problems quickly to secure ongoing business Willingness to learn and grow; takes ownership and responsibility Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability. Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed! Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role. Training is onsite in Madison, WI for 3 months, Monday - Friday. (Month One: 8:00am - 5:00 p.m., Month Two: ¾ time with varied hours). After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week. Must live within 100 miles of Madison, WI. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. Primary Responsibilities As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners. Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers. Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer's concern. Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products. Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company. Qualifications: Bachelor's degree or other advanced education a plus but is not required. High school diploma or GED a must. Minimum of one (1) year of customer service experience required, product support experience preferred. Intermediate problem solving and negotiation skills. Exceptional customer service skills with a polished and professional style and delivery. Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months. Internet Requirements for Remote Work: Minimum 100 MB download speed required; over 100 MB preferred. Wired connectivity to the dedicated modem/router. Wireless connectivity within the home office is not acceptable. Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance. Computer including monitors, desktop terminal, cables and phone equipment will be supplied by Sub-Zero. This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills *Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. Compensation: $16.00 - $21.00 per hour

The Customer Service Representative in our Denver location (Glass) facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story! The overall responsibility of the position is answering sales related email and phone calls; analyze and answer general questions regarding sales quotes and order status; and entering / processing orders in a timely manner. Earn $21.50 per hour Full Time - 8:00am - 5:00pm Advancement Opportunities DailyPay Partners (Work Today, Get Paid Tomorrow) Here's What You'll Get To Do Team player who works well with all levels in and outside of the organization. Proficiency in MS Office applications, Word, Excel, E-mail. Knowledge of basic math operations, fractions, and decimals. Must be willing to work overtime. Skilled and accurate (45wpm) in data entry and with 10-key operation experience. Strong ability to follow-up, attention to detail and organization. Ability to read and comprehend instructions, correspondence, and memos. Answer purchase inquiries regarding pricing, delivery, lead time etc. Respond to customer inquiries in a timely manner. Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction. Working cooperatively with the CSR Manager to resolve disputes and following up with customer to ensure satisfactory outcome. Support daily tasks that maintain optimal integrity of the department. Tasks may include, but are not limited to: Order entry, verification of the order information, order validation, scan sketches, communicate with production team about lead times and planning capacity, monitor order progress per customer request, coordinate delivery time and site with dispatch. Perform a daily review of work produced to ensure a high level of accuracy. May be asked to proof team member's work. May be required to assist in opening new accounts or assist in other office areas while maintaining a friendly, customer-focused, and professional environment. Demonstrate attention to detail, accuracy, and thoroughness to minimize losses. Able to work independently arid efficiently to meet deadlines. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Here's What We're Looking For Minimum of one-year experience as a Customer Service Representative. Office environment preferred. Previous experience in the Architectural Glass Industry highly preferred. Ability to read, analyze, and interpret general technical procedures. Ability to effectively present information and respond to questions (oral and written) from managers, clients, customers, and the public. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry preferred. Physical Requirements This position is mostly sedentary working at a desk with a computer however you may need to put on company issued safety gear to enter the production floor. **Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job** Work Today, Get Paid Tomorrow! Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply. What OBE Offers You Competitive pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance About OBE At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries. If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Oldcastle BuildingEnvelope is an E-Verify Employer. #OBE

The Customer Service Specialist plays a vital role in delivering an exceptional experience for Viega's customers by serving as the primary point of contact for inquiries, orders, and service needs. This position manages the full lifecycle of customer service interactions - from order entry and product inquiries to resolving complex issues such as returns, warranty claims, and logistics challenges. Furthers Viega's reputation for superior service and operational excellence by driving consistent, positive customer outcomes and strengthening relationships at every touchpoint. JOB DESCRIPTION DETAILS * Serves as the primary point of contact for all customer inquiries, across various platforms, managing the entire customer service lifecycle - including order entry, product inquiries, returns, warranty claims, price quoting, and customer complaints - with professionalism and efficiency. * Delivers accurate and timely responses to inquiries about pricing, product availability, shipping, scheduling, and order status to drive results and support customer satisfaction. * Researches and resolves order-related issues, including pricing discrepancies, product questions, and logistics-related customer inquiries. * Processes and resolves warranty claims by partnering with Quality Assurance and Technical Support teams to confirm validity and issue credits or replacements. * Investigates and resolves complex pricing, logistics, and shipping discrepancies, ensuring clear, professional communication throughout the resolution process to instill trust and maintain positive customer relationships. * Reviews and processes customer returns by verifying quantities, purchase dates, pricing, and part numbers, ensuring compliance with Viega's return policies and procedures. Provides customers with clear return instructions, including restocking fees, credit terms, or replacement details as needed. * Provides follow-up communications with customers, sales, and support teams regarding questions or discrepancies, including invalid purchase orders, back orders, shipping methods, part numbers, pricing issues, and estimated delivery dates. * Analyzes incoming customer orders utilizing various technical tools including email and enterprise resource planning (ERP) platforms. * Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements, and data management procedures. * Handles customer complaints with empathy, professionalism, and a solutions-oriented approach. Escalates complex issues to appropriate resources and departments when necessary, ensuring satisfactory outcomes. * Collaborates with departmental resources and other departments as needed to resolve order issues, escalate complex situations, and ensure case resolution while maintaining a customer-focused approach. * Communicates effectively by providing clear, timely, and accurate updates to customers, sales, and internal stakeholders regarding order status, discrepancies, and next steps. Facilitates ongoing communication and alignment between departments to streamline processes and deliver a seamless customer experience. * Documents interactions and resolutions to support internal collaboration, reporting, and continuous improvement efforts. * Attends meetings as required and/or assigned. * Adheres to ISO9001 compliance standards. * Performs other duties as required and/or assigned. * Occasional travel may be required. REQUIRED QUALIFICATIONS Knowledge, Skills and Abilities * This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams across sales, logistics, technical support, and quality assurance * Proficient in the use of common office equipment and software - including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint * Proficient in (or able to quickly develop proficiency) the use of Viega's ERP and CRM platforms * Thinks critically and applies effective problem-solving skills to drive results * Excellent customer service skills including but not limited to professional phone/email protocols * Strong interpersonal, written, and oral communication skills * Ability to prioritize tasks, including follow-up and follow-through on customer requests * Builds and maintains positive, productive relationships within and across teams, customers, and vendors * Strong organization skills, attention to detail, and time-management skills * Builds and maintains deep knowledge of Viega products * Effectively manages multiple tasks and priorities * General understanding and application of continuous improvement principles, identifying opportunities to improve quality and optimize processes, tools and ways of working * Ability to work both independently and in a team environment, effectively collaborating with department leaders and resources, cross-functional teams, and with customer Education, Certification/License & Work Experience * High School Diploma or equivalent required * Some college education preferred * 2-3 years of progressive work experience performing administrative tasks, data-entry, interacting with customers, managing process or other related responsibilities required * 3-5 years related, high-volume customer support, sales and/or account management experience required, preferably within a manufacturing, wholesale or distribution environment Total Rewards Package: Compensation * Base: $56,000 to $68,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market. * Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits * Medical, Dental, Vision * Wellness Program * Health Savings Account (HSA) with a company contribution * Voluntary Benefits (Life, AD&D, Disability) * 401(k) retirement plan with a 7.5% company contribution * Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window * Posting date: 12/17/2025 * The application deadline for this job is: 1/30/2026 Your contact person: Brad Kerwin #LI-DNI

The Customer Service Specialist plays a vital role in delivering an exceptional experience for Viega's customers by serving as the primary point of contact for inquiries, orders, and service needs. This position manages the full lifecycle of customer service interactions - from order entry and product inquiries to resolving complex issues such as returns, warranty claims, and logistics challenges. Furthers Viega's reputation for superior service and operational excellence by driving consistent, positive customer outcomes and strengthening relationships at every touchpoint. JOB DESCRIPTION DETAILS * Serves as the primary point of contact for all customer inquiries, across various platforms, managing the entire customer service lifecycle - including order entry, product inquiries, returns, warranty claims, price quoting, and customer complaints - with professionalism and efficiency. * Delivers accurate and timely responses to inquiries about pricing, product availability, shipping, scheduling, and order status to drive results and support customer satisfaction. * Researches and resolves order-related issues, including pricing discrepancies, product questions, and logistics-related customer inquiries. * Processes and resolves warranty claims by partnering with Quality Assurance and Technical Support teams to confirm validity and issue credits or replacements. * Investigates and resolves complex pricing, logistics, and shipping discrepancies, ensuring clear, professional communication throughout the resolution process to instill trust and maintain positive customer relationships. * Reviews and processes customer returns by verifying quantities, purchase dates, pricing, and part numbers, ensuring compliance with Viega's return policies and procedures. Provides customers with clear return instructions, including restocking fees, credit terms, or replacement details as needed. * Provides follow-up communications with customers, sales, and support teams regarding questions or discrepancies, including invalid purchase orders, back orders, shipping methods, part numbers, pricing issues, and estimated delivery dates. * Analyzes incoming customer orders utilizing various technical tools including email and enterprise resource planning (ERP) platforms. * Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements, and data management procedures. * Handles customer complaints with empathy, professionalism, and a solutions-oriented approach. Escalates complex issues to appropriate resources and departments when necessary, ensuring satisfactory outcomes. * Collaborates with departmental resources and other departments as needed to resolve order issues, escalate complex situations, and ensure case resolution while maintaining a customer-focused approach. * Communicates effectively by providing clear, timely, and accurate updates to customers, sales, and internal stakeholders regarding order status, discrepancies, and next steps. Facilitates ongoing communication and alignment between departments to streamline processes and deliver a seamless customer experience. * Documents interactions and resolutions to support internal collaboration, reporting, and continuous improvement efforts. * Attends meetings as required and/or assigned. * Adheres to ISO9001 compliance standards. * Performs other duties as required and/or assigned. * Occasional travel may be required. REQUIRED QUALIFICATIONS Knowledge, Skills and Abilities * This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams across sales, logistics, technical support, and quality assurance * Proficient in the use of common office equipment and software - including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint * Proficient in (or able to quickly develop proficiency) the use of Viega's ERP and CRM platforms * Thinks critically and applies effective problem-solving skills to drive results * Excellent customer service skills including but not limited to professional phone/email protocols * Strong interpersonal, written, and oral communication skills * Ability to prioritize tasks, including follow-up and follow-through on customer requests * Builds and maintains positive, productive relationships within and across teams, customers, and vendors * Strong organization skills, attention to detail, and time-management skills * Builds and maintains deep knowledge of Viega products * Effectively manages multiple tasks and priorities * General understanding and application of continuous improvement principles, identifying opportunities to improve quality and optimize processes, tools and ways of working * Ability to work both independently and in a team environment, effectively collaborating with department leaders and resources, cross-functional teams, and with customer Education, Certification/License & Work Experience * High School Diploma or equivalent required * Some college education preferred * 2-3 years of progressive work experience performing administrative tasks, data-entry, interacting with customers, managing process or other related responsibilities required * 3-5 years related, high-volume customer support, sales and/or account management experience required, preferably within a manufacturing, wholesale or distribution environment Total Rewards Package: Compensation * Base: $56,000 to $68,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market. * Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits * Medical, Dental, Vision * Wellness Program * Health Savings Account (HSA) with a company contribution * Voluntary Benefits (Life, AD&D, Disability) * 401(k) retirement plan with a 7.5% company contribution * Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window * Posting date: 11/14/2024 * The application deadline for this job is: 12/19/2024 Your contact person: Brad Kerwin

Job Description Customer Service Rep BENEFITS: Medical, Dental, Vision, 401K Shift: 7:30a-4:30p Monday-Friday Pay: $23-25/hour AHF Products has a job opportunity for a Customer Service Rep, working at the will-call desk, to be located in Denver, CO. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. JOB DUTIES: Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process. Maintain professional appearance and attitude at all times. Answer phones and greet clients as they enter the customer service area. Follow-up on orders that are on backorders and processing customer orders accurately. Use DANCIK to look up pricing, customer information, delivery dates, and process orders. Call customers to communicate on order status and ETA's. Liaison with outside sales reps. and managers. Organize and maintain the contractor area. Ensure all customers receive excellent customer service. Solve customer problems with a sense of urgency and accuracy. Communicate with the warehouse department regarding order status in staged areas. Schedule delivery and reminder calls to customers. Complete projects or assignments as delegated by the supervisor. Back up to other positions within the department when needed. Maintain positive communication skills and process customer orders accurately. Maintain an organized and efficient work area. Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers). Scan all paperwork correctly (PO's, confirmations, POD's). Other duties as assigned. JOB QUALIFICATIONS: Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products. Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. Self-driven with a high level of energy and enthusiasm. Excellent relationship selling/customer focused sales abilities. Solution oriented with exceptional follow through. Good basic math skills, (including ability to take accurate measurements) Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. PHYSICAL DEMANDS: You will be expected to sit for long periods of time frequently. Frequently spending extended periods of time on the phone with customers. Occasional lifting up to 50 lbs may be required. MENTAL DEMANDS: Think analytically Make decisions Develop options and implement solutions Work with a team Maintain regular and punctual attendance (consistent with ADA and/or FMLA) Attention to detail Communicate effectively Multitask in a fast-paced environment Work with a Sense of Urgency AHF PRODUCTS: AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce , Armstrong Flooring™, Hartco , Robbins , LM Flooring , Capella , HomerWood , Hearthwood , Raintree , Autograph , Emily Morrow Home , tmbr , Crossville , and Crossville Studios . Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract , Armstrong Flooring, Parterre , Crossville and Crossville Studios . Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

Job Details Milwaukee, WI Meridian, ID; Hillsboro, OR Full TimeDescription The primary responsibilities of the Customer Service Representative are to provide outstanding customer service, sales and administrative support to the Sales Team by processing orders, effectively resolving customer issues and supporting the Sales team as needed. Collaborates with Sales Team to understand and build lasting relationships with our customers. POSITION DUTIES AND RESPONSIBILITIES: Provides exemplary customer service-- including researching customer request to provide quotes, process orders, request layouts and files, and retrieves any additional information to complete orders. Upholds company standard by responding to customer's inquiry in a timely manner. Maintains understanding of MSI pricing, products, product usage and procedures. Provides product information to customers consistently emphasizing MSI's value proposition. Proactively communicates with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order and provides ongoing support to ensure that needs are met. Responsible for problem resolution that meets and exceeds customer expectations. Creates and maintains complete and accurate customer information, files, and layouts. Additional duties as assigned. Qualifications High School Diploma or GED and/or equivalent experience. Minimum of 2-3 years prior customer service experience. Strong demonstrated competence in proactive problem solving. Takes initiative and can handle multiple priorities at any given time. Proficient in MS office products. Solid Excel skills are preferred. Exhibit above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities. PHYSICAL DEMANDS AND WORK ENVIRONMENT: There is little risk of injury. Work hours are generally during normal business hours and average 40 hours a week. May require some additional hours when production demand is at high levels. Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Job Description Job Unit: Customer Service Non-Exempt Salary: Hourly Summary Description: Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Essential Duties: Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells - make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants Troubleshoot customer service problems Process orders in a fast-paced environment. Provide knowledgeable answers to questions about product, pricing and availability. Help customers navigate our website and place orders online. Work with internal departments to meet customers' needs. Work with customers to resolve product returns, shipping inquiries and order status questions. Other related job duties as assigned Essential Job Skills and Experience: Education/Experience: Any combination of education and required skills and knowledge for successful performance would be qualifying: High School Diploma or GED equivalent, college coursework preferred but not required One year of professional customer service experience preferred but not required Experience in a manufacturing or garage door industry preferred Knowledge: Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques Skill: Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a “Yes We Can!” attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment. Ability: Efficiently network and coordinate work with customers and suppliers, manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level. Who we are: Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test. Job type: Full-time Pay: $18.00 - $23.58 /Hr. Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Health Savings Account Life Insurance Paid time off Tuition reimbursement Vision Insurance Schedule: Day Shift Monday to Friday

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills *Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. Compensation: $10.00 - $15.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionRoles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management

Job DescriptionBenefits: Competitive salary Dental insurance Health insurance Paid time off Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: HIGHLY self motivated Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills *Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

The Customer Service Representative (CSR) is a Customer?facing position that is typically the initial point of contact for a Customer wishing to buy from Us. The position requires specialized Product Knowledge, use of the Company computer system (Mincron), ability to use Microsoft Office products like Excel and to research information on web sites supported by our suppliers. The position requires excellent attention to detail and the ability to multi?task because of the need to service Customers that are physically present and on the telephone.The position reports to the Branch Manager. Required Task Descriptions Key Tasks: Phone Handling; Inbound & Outbound calls Sales Order writing; includes Price Quotes, Bids, RTS & Warranty credits Manage Backorders, Open Orders, Pending Orders Cash Drawer Reconciliation Setup New Customer accounts Able to run company errands as needed Showroom Product Management/Merchandising Showroom Order Picking Showroom Stocking, Cleaning, Organizing, Labeling Perform Cycle Counts Manage Delivered Orders Order Picking Assist Warehouse with Receiving and Deliveries Required Job Skill Requirements: The CSR must be able to: Write Sales Orders Write RTS credits using Mincron RGA Write Warranty credits ? knows Warranty Processes Answer Customer Product questions Prepare System Matchups ? AHRI compliant Match generic parts, e.g. motor, relay, contactor, compressor Accept payment, invoice cash Sales Orders Answer phones, transfer/take messages Print Mincron product labels Cycle Count Put away Showroom product Research information in Mincron to support Job Tasks; familiar with POI, ARI, SS, SMP Performance Metrics: CSR: Lines / Order, Sales, Cycle Count Compliance & Accuracy, BHU / HARDI training completions Pay rate: $20/ hr Physical Demands: Constant standing and walking. Frequently required to bend, stoop, or kneel, or reach. Occasionally required to lift, carry, or move objects. weighing between 10-50 lbs. Occasionally required to sit. Occasionally required to ascend or descend ladders or stairs. Regularly required to use wrists and hands to finger, handle, or feel for repetitive actions such as simple grasping, firm grasping, and fine manipulation. Ability to communicate with co-workers and customers to exchange information. Extensive use of the eyes to read labels, computer screens, and scanners. Ability to operate foot controls on forklift. Noise level for this position is moderate.

1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education High School Diploma or GED Physical / Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.

Job Description Capital Heating, Cooling, Electric & Plumbing is a leading employer in the Milwaukee Metro area and is looking to add a Full Time Inside Sales Representative to our team! Earning BizTimes Future 50 and honored as one of 2020's Fastest Growing Firms by the Milwaukee Business Journal, we are the PREFERRED workplace destination! $15/Hr. Hours Vary Between 7am - 7pm AND Rotating Weekends Paid Training Holidays Off Start as early as 10/02/2025 Bi-Weekly Payday Office Atmosphere Position Summary: 50+ phone conversations/day required. Responsible for generating appointments and sales for Capital Heating Cooling Electric & Plumbing products & services by converting inbound inquiries to sales, and making multiple outbound calls. This role is responsible for establishing and maintaining excellent customer relationships by becoming a trusted advisor. Learn our industry and apply your talent. Required Qualifications: Professional phone etiquette, intelligence and business acumen Some phone experience talking to consumers about Products & Service Excellent verbal & written communication skills and active listening Money motivated with an ethical approach toward business Ability to work independently and plan your day Ability to learn and communicate HVAC products and services - HVAC experience NOT required; this is NOT a technical role Organized with attention to detail Comfortable learning new software & operating multiple applications simultaneously Appointment setting experience helpful High school diploma or equivalent required Comprehensive Benefits Package: Medical Insurance Dental Insurance Vision Insurance Paid Vacation Paid Holidays 401K w/ Company Match Continual professional development and education An AMAZING company culture