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What does a transportation services representative do?

Updated January 8, 2025
7 min read

The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.

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Transportation services representative responsibilities

Here are examples of responsibilities from real transportation services representative resumes:

  • Manage Facebook and patient communication programs.
  • Provide transportation for disable patients to non-emergency medical appointments.
  • Negotiate client pricing for international logistics company, with an emphasis on implementing forecasting mathematics to improve the sales operation.
  • Process all RMA's and warranty repairs as necesssary.
  • Process payments at IMAX cash register, ushering movies, operating 3-D simulator ride, and manning main phone line.

Transportation services representative skills and personality traits

We calculated that 47% of Transportation Services Representatives are proficient in Patients, Patient Care, and Logistics. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Transportation Services Representatives that have these skills listed on their resume here:

  • Patients, 47%

    Provided transportation for disabled patients to non-emergency medical appointments.

  • Patient Care, 14%

    Received and reported vital information pertinent to patient care.

  • Logistics, 8%

    Negotiated client pricing for international logistics company, with an emphasis on implementing forecasting mathematics to improve the sales operation.

  • Customer Service, 8%

    Earned exceptional performance reviews and received a documented award for reliability, knowledge and customer service.

  • CDL, 6%

    Obtained Class B CDL * Operated box truck and delivered products to more than 12 customers per day.

  • Data Entry, 5%

    Assist the dispatcher and scheduler with daily manifest, filed agency documents and assisted with keying in data entry.

"patients," "patient care," and "logistics" are among the most common skills that transportation services representatives use at work. You can find even more transportation services representative responsibilities below, including:

Communication skills. One of the key soft skills for a transportation services representative to have is communication skills. You can see how this relates to what transportation services representatives do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a transportation services representative resume shows how transportation services representatives use communication skills: "developed and maintained new and current customers by providing excellent customer service, communication and accurate details. "

Customer-service skills. This is an important skill for transportation services representatives to perform their duties. For an example of how transportation services representative responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a transportation services representative: "prospect new sales opportunities, establish customer relationships and close deals. ".

Interpersonal skills. transportation services representative responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what transportation services representatives do with interpersonal skills on a typical day: "displayed courtesy and strong interpersonal skills with all customer interactions. "

Listening skills. A commonly-found skill in transportation services representative job descriptions, "listening skills" is essential to what transportation services representatives do. Transportation services representative responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how transportation services representative duties rely on listening skills in this resume example: "communicated suitably with patients to develop a relationship and ensure patient trust. "

Patience. Another skill commonly found on transportation services representative job descriptions is "patience." It can come up quite often in transportation services representative duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day transportation services representative responsibilities: "resolve all customer issues, demonstrating patience and courtesy in any circumstances. "

Most common transportation services representative skills

The three companies that hire the most transportation services representatives are:

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Compare different transportation services representatives

Transportation services representative vs. Guest services

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

If we compare the average transportation services representative annual salary with that of a guest services, we find that guest services typically earn a $5,348 lower salary than transportation services representatives make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both transportation services representative and guest services positions are skilled in customer service, data entry, and computer system.

While similarities exist, there are also some differences between transportation services representatives and guest services. For instance, transportation services representative responsibilities require skills such as "patients," "patient care," "cpr," and "logistics." Whereas a guest services is skilled in "guest service," "reservations," "front desk," and "wine." This is part of what separates the two careers.

Guest services tend to make the most money working in the retail industry, where they earn an average salary of $29,150. In contrast, transportation services representatives make the biggest average salary, $32,687, in the transportation industry.guest services tend to reach similar levels of education than transportation services representatives. In fact, guest services are 0.6% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

Transportation services representative vs. Representative

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

A career as a representative brings a higher average salary when compared to the average annual salary of a transportation services representative. In fact, representatives salary is $3,428 higher than the salary of transportation services representatives per year.A few skills overlap for transportation services representatives and representatives. Resumes from both professions show that the duties of each career rely on skills like "patients," "customer service," and "data entry. "

Each career also uses different skills, according to real transportation services representative resumes. While transportation services representative responsibilities can utilize skills like "patient care," "cpr," "logistics," and "cdl," representatives use skills like "cleanliness," "outbound calls," "credit card," and "product knowledge."

Representatives earn a higher average salary than transportation services representatives. But representatives earn the highest pay in the transportation industry, with an average salary of $36,557. Additionally, transportation services representatives earn the highest salaries in the transportation with average pay of $32,687 annually.representatives earn similar levels of education than transportation services representatives in general. They're 3.5% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

Transportation services representative vs. Enrollment representative

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

On average, enrollment representatives earn lower salaries than transportation services representatives, with a $1,132 difference per year.By looking over several transportation services representatives and enrollment representatives resumes, we found that both roles require similar skills in their day-to-day duties, such as "patients," "customer service," and "data entry." But beyond that, the careers look very different.

The required skills of the two careers differ considerably. For example, transportation services representatives are more likely to have skills like "patient care," "cpr," "logistics," and "cdl." But a enrollment representative is more likely to have skills like "home health," "cms," "enrollment process," and "transactional data."

Enrollment representatives make a very good living in the non profits industry with an average annual salary of $35,222. On the other hand, transportation services representatives are paid the highest salary in the transportation industry, with average annual pay of $32,687.enrollment representatives typically earn higher educational levels compared to transportation services representatives. Specifically, they're 7.5% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.

Transportation services representative vs. Client representative

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Client representatives tend to earn a higher pay than transportation services representatives by an average of $9,190 per year.According to resumes from transportation services representatives and client representatives, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "data entry," and "computer system. "

Even though a few skill sets overlap between transportation services representatives and client representatives, there are some differences that are important to note. For one, a transportation services representative might have more use for skills like "patients," "patient care," "cpr," and "logistics." Meanwhile, some responsibilities of client representatives require skills like "phone calls," "client accounts," "product knowledge," and "customer satisfaction. "

The technology industry tends to pay the highest salaries for client representatives, with average annual pay of $48,306. Comparatively, the highest transportation services representative annual salary comes from the transportation industry.In general, client representatives hold similar degree levels compared to transportation services representatives. Client representatives are 4.3% more likely to earn their Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.

Types of transportation services representative

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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