Remote Support Specialist jobs at Trinity Health - 3364 jobs
Residential Support Specialist
Trinity Health Corporation 4.3
Remote support specialist job at Trinity Health
As a Residential SupportSpecialist with Pittsburgh Mercy, you will play a crucial role in supporting individuals with intellectual and developmental disabilities to live fulfilling and independent lives. Your primary responsibility will be to create a supportive and inclusive environment, fostering the growth and well-being of residents under your care. Through compassionate care, personalized assistance, and collaboration with the interdisciplinary team, you will contribute to enhancing the quality of life for individuals with intellectual and developmental disabilities.
What You Will Do:
* Individualized Care: Provide personalized support to residents, developing and implementing care plans tailored to their unique needs and preferences.
* Daily Living Assistance: Assist residents with activities of daily living, including personal hygiene, meal preparation, medication administration, and other essential tasks, promoting independence and self-sufficiency.
* Behavioral Support: Implement behavioral support plans in collaboration with the team, utilizing positive reinforcement and effective communication techniques to manage challenging behaviors and promote a calm and supportive living environment.
* Community Integration: Facilitate community engagement and integration for residents by organizing and participating in recreational activities, outings, and social events, fostering a sense of belonging and connection.
* Interdisciplinary Collaboration: Work closely with the interdisciplinary team, including healthcare professionals, therapists, and support staff, to ensure a holistic and person-centered approach to care. Communicate effectively to share insights, observations, and updates on residents' progress and challenges, contributing to a comprehensive and collaborative care environment.
Minimum Qualifications:
* High School Diploma OR Equivalent
* Valid Driver License and ability to drive an organization vehicle
* Access to transportation travel locally
* Act 33/34/73 Clearances
* Pre-Employment Drug Screen, Physical/TB
* Must successfully pass Department of Public Welfare Medication Training within 90 days of employment
Position Highlights and Benefits:
* Benefits start Day 1 of employment!
* Medical, Dental, Vision, Life Insurance, 403B, PTO, Paid Holiday Days, and more!!
Schedule: This is a Non-Exempt (hourly) position
* Monday & Tuesday and Friday-Sunday: 3pm-10:30pm
About Pittsburgh Mercy
We're a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.
Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing: Mental illness and substance abuse, Physical health needs, Intellectual disabilities, and Traumatic events or circumstances, including homelessness + abuse
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$28k-31k yearly est. 7d ago
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Radiology Care Coordination Specialist, Fully Remote
Trinity Health 4.3
Remote support specialist job at Trinity Health
Employment Type:Full time Shift:Description:ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership, behaviors, practices and decisions.
Tracks and documents interventions and outcomes. Ensures appropriate data are collected to track program interventions and outcomes. Ensures appropriate and timely communication of patient progress to referring physicians and other care providers.
Coordinates scheduling/referring of patient to specialty providers throughout the healthcare system. Prepares patients for appointments, providing information in a clear understandable manner and providing written follow-up in the manner patient prefers (text, email, mail etc.) Serves as a direct contact and resource for patient and family, providing emotional support and education.
Acts as a resource for patient scheduling, clinical resource management, patient access and others as necessary to ensure appropriate patient access and follow-up. Demonstrates excellent critical thinking skills as they interview patients and gather information to assure accurate and timely assessment and intake into the program, entering information into all computer systems necessary.
Reviews radiology reports. Compiles and reviews information contained within reports to assist and support the following of algorithms, generation of documents, and formalized processes for transition in commonly followed care pathways.
Attends care conferences, tumor boards and other meetings as necessary. Ensures that appropriate patient data are available for conference.
Collaborates with program stakeholders in support of data collection for registry participation, quality reporting, etc.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency, patient experience and outcomes.
Provides feedback instrumental to current program change to support ongoing improvement of the program model.
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Performs other duties as assigned.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma. At least one year of post-high school medical education. Associate degree preferred.
At least one (1) year of clinical oncology health care experience.
Demonstrated interpersonal skills in order to interact and communicate with patients and medical staff.
Comprehensive understanding of medical terminology.
Ability to function autonomously, self-directed with a high level of judgment and decision-making.
Demonstrated organizational skills necessary to develop and manage multiple monitoring systems.
Demonstrated proficiency in computer databases and software to include Excel, Word. Prefer prior Epic experience.
Demonstrated ability to effectively problem solve with internal and external customers and systems.
Must be comfortable operating in a collaborative environment.
Must possess a personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries.
Must possess good manual dexterity to operate a computer keyboard.
Must possess good hearing to be effective on extensive telephone conference calls and for in person communication.
Pay Range- $21.51- $32.27
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$21.5-32.3 hourly Auto-Apply 6d ago
Simulation Technician Specialist - WCMC - Full Time - 8 Hour - Days
John Muir Health 4.8
California City, CA jobs
The Certified Simulation Technician Specialist will support the growing use of simulation methodologies for education and professional practice. This position provides consultative and supportive services for curriculum development, innovative instructional strategies, assessment methods and physician and nursing training and development. With a focus on neonatal and pediatric resuscitation and crisis resource management, this position will improve patient care and safety through simulation based research.
Education:
Bachelor's Degree - Required
Masters - preferred
Experience:
2 years of Healthcare- Progressive Simulation experience- Required
Certifications/Licensures:
CHSOS Certified Healthcare Simulation Operations Specialist- SSH Society for Simulation in Healthcare- Required
2 years of simulation experience could be considered in lieu of the certification
Skills:
Strong interpersonal, leadership and organizational skills, ability to work independently
Excellent verbal and written communication
Strong technical and computer skills
Operational knowledge of simulation technologies and applications
Preferred candidates will have a background/experience in Maternal health.
Work Shift:
08.0 - 08:00 - 17:00 No Waive (United States of America)
Pay Range:
$36.57 - $49.37HourlyOffer amounts are based on demonstrated/relevant experience and/or licensure.
Pay will be adjusted to the local market if hired outside of the Bay Area.
Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it.
Scheduled Weekly Hours:
40
$36.6-49.4 hourly 18h ago
TechOps Analyst - Hybrid IT Support & Automation
Persona 4.3
San Francisco, CA jobs
A leading technology company in San Francisco is seeking a TechOps Analyst who will provide essential support for IT operations. The ideal candidate should have 4-6+ years of experience and a strong passion for technology and problem-solving. They will assist employees with technical issues, manage onboarding processes, and contribute to improving internal efficiencies. This role offers a hybrid work model, with benefits including medical and wellness offerings.
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$42k-87k yearly est. 1d ago
Sr Analyst, Desktop Support - IT Infrastructure - Full Time (Onsite Towanda/Troy)
Guthrie 3.3
Towanda, PA jobs
The Sr. Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Sr. Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred three to five (3 to 5) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Strong knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Advanced working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
17. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC's PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned.
$36k-51k yearly est. 3d ago
Application Support Specialist
Women's Health Connecticut 4.5
Rocky Hill, CT jobs
Women's Health Connecticut is seeking to hire a Full-time, Application SupportSpecialist!
Application SupportSpecialist- Revenue Cycle
Employment Type: Full-time, 40 hours per week
Working arrangement: Hybrid, 2-3 days onsite/in-office
Schedule: Monday- Friday, 8:00am- 5:00pm
Reports to: Director of Application Support Team
Position Summary: The Application SupportSpecialist, Revenue Cycle supports, configures, and optimizes healthcare applications supporting our revenue cycle operations, including athena One and Aptarro (RCxRules). This role partners with operational, clinical, technical, and vendor teams to ensure practice and central billing office workflows are accurately configured, maintained, and continuously improved.
By managing systems and workflows across the revenue cycle-from patient registration through final payment posting, the Specialist reduces errors, accelerates payment timelines, and improves overall financial performance. This position also plays a key role in end‑user training, system adoption, and ongoing application support.
Essential duties and responsibilities:
Provide application support for athena One and integrated revenue cycle systems.
Deliver on‑site and remote training for providers and staff, including new‑hire, refresher, and workflow‑specific training.
Support end users during go‑live events and post‑implementation stabilization.
Create and update training materials, policies, workflows, and standard work documentation.
Troubleshoot application issues and escalate to vendors and/or internal teams as appropriate.
Evaluate clerical and clinical workflows to ensure accurate system design.
Review workflows, data collection, reporting logic, and system behavior.
Complete ad‑hoc and routine scheduled updates to provider, location, fee schedules, and other system master files.
Create and maintain documentation for training, policies, procedures, workflows, and internal communications.
Administer application access, identity, and security, including insurance website access.
Create, test, and maintain charge pass rules supporting automated charge capture.
Troubleshoot rule behavior and system output to identify root causes and resolution paths.
Collaborate with vendor resources to resolve complex configuration and performance issues.
Anticipate issues, identify trends, and present solutions to operational leadership.
Support application upgrades, enhancements, and optimization initiatives.
Participate in team meetings, cross‑functional initiatives, and knowledge‑sharing efforts.
Demonstrate initiative, adaptability, and strong customer service orientation.
Promote a positive team environment focused on continuous improvement and service excellence.
Skills/qualifications:
Understanding of the complete Revenue Cycle, including insurance verification, charge capture, claims processing, posting, denials, and patient billing
Experience with athena One, or other EHRs and application master files
Hands‑on experience training, support, and collaboration with end‑users to improve workflows
Knowledge of payer portals, insurance website administration, and handling patient billing inquiries
Exposure to Aptarro (RCxRules) or other charge passing rule engine (rule creation & troubleshooting)
Effectively prioritizes work with exceptional attention to detail and strong organizational discipline
Proficient in Microsoft 365, collaborative tools, and everyday workplace technology
Qualified candidates are encouraged to apply to learn more about all the position has to offer!
The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.
$70k-91k yearly est. 1d ago
Autonomy Systems Engineer: Field Deployments & Debug
Pronto 4.1
San Francisco, CA jobs
A pioneering tech company in San Francisco is seeking a Robotics Engineer who excels in system-level debugging and end-to-end feature delivery for autonomous trucks. The successful candidate will develop and validate autonomy features, lead technical deployments, and collaborate across various teams. Requirements include 2+ years of software development experience and strong programming skills in modern languages. A role involving occasional travel to customer sites is also included.
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$105k-155k yearly est. 2d ago
Clearance Specialist
Soleo Health, Inc. 3.9
Frisco, TX jobs
Soleo Health is seeking a Clearance Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Acute home infusion experience required, and must be able to work 8:30a-5p Mountain Time. Soleo Health Perks:
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
No Weekends or Holidays
Paid Parental Leave Options
Affordable Medical, Dental, & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
HSA & FSA (including dependent care) Options
Education Assistance Program
This Position:
The Clearance Specialist is responsible for processing new referrals including but not limited to verifying patient eligibility, test claim adjudication, coordination of benefits, and identifying patient estimated out of pocket costs. They will also be responsible for preparation, submission, and follow up of payer authorization requests. Responsibilities include:
Perform benefit verification of all patient insurance plans including documenting coverage of medications, administration supplies, and related infusion services
Responsible to document all information related to coinsurance, copay, deductibles, authorization requirements, etc
Calculate estimated patient financial responsibility based off benefit verification and payer contracts and/or company self-pay pricing
Initiate, follow-up, and secure prior authorization, pre-determination, or medical review including
Reviewing and obtaining clinical documents for submission purposes
Communicate with patients, referral sources, other departments, and any other external and internal customers regarding status of referral, coverage and/or other updates as needed
Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations
Generate new patient start of care paperwork
Schedule:
Must be able to work Full time, 40 hours per week, from 8:30a-5pm Mountain Time
Weekend On-call once monthly
Must have experience with Acute Infusion for Prior authorization/Benefits Verification
Requirements
High school diploma or equivalent
At least 2 years of home infusion specialty pharmacy and/or medical intake/reimbursement experience preferred
Working knowledge of Medicare, Medicaid, and managed care reimbursement guidelines including ability to interpret payor contract fee schedules based on NDC and HCPCS units
Strong ability to multi-task and support numerous referrals/priorities while ensuring productivity expectations and quality are met
Ability to work in a fast-paced environment
Knowledge of HIPAA regulations
Basic level skill in Microsoft Excel & Word
Knowledge of CPR+ preferred
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo's Core Values:
Improve patients' lives every day
Be passionate in everything you do
Encourage unlimited ideas and creative thinking
Make decisions as if you own the company
Do the right thing
Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords: Prior Auth, Insurance, Referrals, Home Infusion Prior Authorization, Home Infusion Benefits verification, Insurance Verification Specialist, Specialty Infusion Benefits Verification, Now Hiring, Hiring Now, Hiring Immediately, Immediately Hiring
Salary Description
$23.00-$27.00 per hour
$23-27 hourly 1d ago
Trauma Neurosurgery APP/AGACNP - Relocation & CME Support
Lee Health 3.1
Fort Myers, FL jobs
A prominent healthcare system in Fort Myers is seeking an Advanced Practice Provider for their Neurosurgery practice. This full-time position involves both outpatient and inpatient care, assisting in surgeries, and working in a supportive environment with a focus on trauma neurosurgery. Candidates should have a strong background in neuroanatomy and surgical procedures. Enjoy generous benefits including paid time off, relocation package, and CME funding.
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$30k-44k yearly est. 5d ago
Network Administrator
Communicare Health Services 4.6
Cincinnati, OH jobs
Job Title: Network Administrator
CommuniCare Health Services is seeking a skilled and experienced Network Administrator to support the design, implementation, and maintenance of our corporate network infrastructure. The ideal candidate will be responsible for ensuring the stability, security, and optimal performance of all LAN/WAN systems in accordance with company policies and industry best practices.
Key Responsibilities:
Administer and maintain LAN/WAN network services, ensuring adherence to organizational standards and policies.
Evaluate network requirements and develop plans for new hardware installations or modifications to existing infrastructure.
Coordinate and implement network hardware and software upgrades across multiple locations.
Identify, troubleshoot, and resolve issues related to network performance, connectivity, and reliability.
Monitor network performance through regular analysis and tuning; ensure uptime and minimize downtime through proactive maintenance.
Collaborate with third-party vendors to resolve complex network-related issues.
Work collaboratively with internal IT staff to deliver high-quality technical support to end users.
Maintain the confidentiality and integrity of all data accessed, processed, or stored within the network systems.
Create and maintain documentation of network configurations, issues, and resolutions.
Participate in on-call support rotation and respond to emergencies as required.
Perform additional duties as assigned.
Additional Responsibilities:
Provide technical support and guidance to staff in other departments.
Oversee the installation of network hardware and software.
Assist in the training and onboarding of new IT department personnel.
Qualifications:
Proven analytical and problem-solving skills in a fast-paced IT environment.
Associate or Bachelor's Degree in Information Technology or a related field preferred; equivalent professional experience will be considered.
Minimum of 2 years of experience in network design or supporting network architecture.
Practical experience with network infrastructure, routing, and switching.
Hands-on experience with physical installation of network equipment and cable management.
Proficiency with Active Directory and Microsoft enterprise applications.
Experience with firewall configuration and management (Barracuda CloudGen preferred), VPN implementation, and network security best practices.
Familiarity with VMware vSphere and virtualization technologies.
Experience with SAN or storage virtualization using iSCSI.
Knowledge of Dell and HP server hardware.
Exposure to networking hardware from Cisco, Enterasys/Extreme, Barracuda, and Aruba.
$60k-73k yearly est. 1d ago
Nursing Support Associate - Outpatient Infusion at The Perelman Center for Advanced Medicine - FT
Penn Medicine 4.3
Philadelphia, PA jobs
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Schedule: FT Dayshift
Summary: The support associate, under the direction and supervision of the Nurse Manager, and in cooperation with all members of the patient care teams, assists in maintaining the condition of the unit's physical environment; sets up equipment and supplies for selected patient care activities; moves and transports patients; performs a wide range of customer relations, complies with applicable regulatory functions; and conducts supply functions to fully support patient care activities on the assigned unit.
Responsibilities:
A. The essential functions of the position include but are not limited to: 1. Supports patient care in the following ways: a. Removes linen from patient care areas b. Changes linen on unoccupied patient beds c. Distributes water pitchers, cups, and straws d. Assists in the management of patient belongings by conducting an inventory, securing and transporting patient belongings e. Performs constant observation to help meet unit needs f. Distributes mail g. Restocks patient education materials h. Performs errands to meet the needs of patients and patient care unit B. Provision of transportation-related duties: 1. Obtains equipment required for the physical transport of unit patients 2. Transports patients to destinations throughout HUP system in a safe, courteous and timely manner 3. Obtains all necessary medical information (e.g., medical records), equipment and supplies (e.g., I.V. poles, stretcher, gowns, masks) 4. Documents of patient transfer in Navicare C. Assures adequate inventory of patient care supplies 1. Maintains supply and equipment inventories and par levels 2. Inventories, orders, and/or stocks appropriate unit supplies 3. Orders patient care equipment from Materials Management 4. Returns used equipment to appropriate areas from patient room and general care unit 5. Cleans unit-based equipment 6. Identifies malfunctioning equipment and facilitates necessary repairs.
Credentials: High school education or its equivalent. Attends inservice programs and staff meetings; attends regulatory agencies mandated continuing education programs; expected to perform the job satisfactorily within 3 months.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 298259
$23k-28k yearly est. 7d ago
Patient Relations Support Specialist
NYC Health + Hospitals/Correctional Health Services 4.7
New York, NY jobs
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island.
Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails.
Examples of work:
Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database.
Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items.
Answer incoming calls, compose email identifying case as a complaint and/or request.
Review voicemails, transcribing messages and email.
Enter and update new cases into the Patient Relations database.
Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies.
Complete day-end reconciliation of inquiries received, assigned and sent.
Perform additional tasks as assigned.
Minimum Qualifications:
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$40k-61k yearly est. 3d ago
Street Team Specialist
Health Federation of Philadelphia 4.1
Philadelphia, PA jobs
Equal Opportunity Employer The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion
JOB SUMMARY
The Street Team will be tasked with increasing harm reduction resources and training in neighborhoods that have been most affected by overdose crisis, particularly North and Southwest Philadelphia. The people filling these positions will work in the field five days per week in zip codes 19121, 19132, 19141, 19144, 19140, 19139 and 19133 (subject to changed based on data) to distribute harm reduction resources and educational materials about the overdose crisis in the city. Street Team staff will interact directly with people in active addiction, people who use substances recreationally, people who are unhoused, as well as people who may have a stigmatizing view of substance use. The Street Team Specialist is a core member of the Community Engagement Program within the Division of Substance Use Prevention and Harm Reduction at the Philadelphia Department of Public Health and will be expected to work collaboratively within and across programs. People from the zip codes of focus, as well as people with lived experience and/or returning citizens are highly encouraged to apply.
JOB SPECIFICATIONS
Responsibilities/Duties
Under the supervision of the Community Engagement Program Manager, the Community Engagement Specialist will perform the following essential job functions:
Engage in direct outreach efforts to contract community members in designated Philadelphia neighborhoods.
Focus outreach activities within the priority zip codes: 19121, 19132, 19141, 19144, 19140, 19139 and 19133.
Engage directly with people using substances, people experiencing homelessness and their communities.
Follow and maintain safety protocols and procedures for street team to ensure safe and effective community outreach operations.
Build trust and rapport within priority communities to increase access to harm reduction resources.
Provide and educate individuals on the proper use of Naloxone, fentanyl testing strips and other harm reduction supplies.
Maintain accurate records of distributed supplies, interactions and referrals in compliance with program reporting requirements.
Collaborate with the Community Engagement Program at tabling events, special events and/or Narcan training request.
Support public health emergency response, including outreach and harm reduction activities during cold- and heat-related weather emergencies.
A valid driver's license is required. This position requires regular operations of a departmental vehicle to perform job related duties.
Other duties as assigned.
EDUCATION: Completion of high school or equivalent degree and 3+ years community organizing and/or harm reduction work.
SKILLS/EXPERIENCE
Knowledge of substance use is highly required.
Knowledge of the impact of drug use and overdose on communities of color in Philadelphia.
Sensitivity to and experience working with ethnically, culturally, socioeconomically, and sexually diverse individuals, communities, agencies, and organizations.
Excellent oral communication skills.
Ability to analyze and think critically to apply reasonable judgment and problem-solving skills.
Excellent interpersonal skills and ability to build relationships and collaborate effectively with stakeholders from diverse backgrounds. Experience working with health and prevention services agencies.
Excellent organizational skills.
Ability to work as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment.
Ability to establish and maintain effective relationships with people contacted in the course of work.
Knowledge of neighborhoods in Southwest, West, Northwest or North Philadelphia or adjacent neighborhoods.
Work Environment: 90% Field Work, 10% Office Work. This position also requires extensive time in the field interacting with and linking clients to care.
Position Type and Work Schedule: Full time position, typical hours are Monday through Friday 8:30 am to 5:00 pm. This position also requires flexibility to work on weekends and schedules will be adjusted accordingly to flex hours.
Travel: Local travel to multiple sites several times per week, as needed.
Physical Demands: Ability to transport materials; walking for an extensive distance.
Salary: $25 per hour
Benefits: Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:
Medical with vision benefits
Dental insurance
Flexible spending accounts
Life, AD&D and long-term care insurance
Short- and long-term disability insurance
403(b) Retirement Plan, with a company contribution
Paid time off including vacation, sick, personal and holiday
Employee Assistance Program
Eligibility and participation are handled consistently with the plan documents and HFP policy.
DISCLAIMER
The Health Federation reserves the right to modify, interpret, or apply this in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
The Health Federation of Philadelphia (HFP) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or preference, marital status or any classification protected by federal, state or local law.
$25 hourly 4d ago
RCM OPEX Specialist
Femwell Group Health 4.1
Miami, FL jobs
The RCM OPEX Specialist plays a critical role in optimizing the financial performance of healthcare organizations by ensuring that revenue cycle management processes are efficient and compliant with industry regulations. This position requires detail-oriented professionals who can navigate complex insurance claims and reimbursement processes.
Essential Job Functions
Manage internal and external customer communications to maximize collections and reimbursements.
Analyze revenue cycle data to identify trends and proactively remediate suboptimal processes.
Maintain fee schedule uploads in financial and practice operating systems.
Review and resolve escalations on denied and unpaid claims.
Collaborate with healthcare providers, payors, and business partners to ensure revenue best practices are promoted.
Monitor accounts receivable and expedite the recovery of outstanding payments.
Prepare regular reports on refunds, under/over payments.
Stay updated on changes in healthcare regulations and coding guidelines.
*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.
Other Essential Tasks/Responsibilities/Abilities
Must be consistent with Femwell's core values.
Excellent verbal and written communication skills.
Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
Excellent organizational skills and attention to detail.
Excellent time management skills with proven ability to meet deadlines and work under pressure.
Ability to manage and prioritize multiple projects and tasks efficiently.
Must demonstrate commitment to high professional ethical standards and a diverse workplace.
Must have excellent listening skills.
Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
Must maintain compliance with all personnel policies and procedures.
Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position.
Education, Experience, Skills, and Requirements
Bachelor's degree preferred.
Minimum of 2 years of experience in medical billing, coding, revenue cycle or practice management.
Strong knowledge of healthcare regulations and insurance processes.
Knowledgeable in change control.
Proficiency with healthcare billing software and electronic health records (EHR).
Knowledge of HIPAA Security preferred.
Hybrid rotation schedule and/or onsite as needed.
Medical coding (ICD-10, CPT, HCPCS)
Claims management (X12)
Revenue cycle management
Denials management
Insurance verification
Data analysis
Compliance knowledge
Comprehensive understanding of provider reimbursement methodologies
Billing software proficiency
$34k-49k yearly est. 1d ago
Transportation Support Specialist
Recovery Centers of America 4.1
Westminster, MA jobs
Position Overview: The Transportation SupportSpecialist provides transportation to patients to and from treatment, and to destinations such as medical appointments, urgent care visits, and other locations as directed by the Administrative Manager in a safe and timely manner, adhering to strict time schedules. The Transportation SupportSpecialist may also assist in patient care activities to include assisting patients with daily schedules, monitoring patient safety/rounding, leading patients in educational and recreational activities, and accompanying patients to and from examinations and treatments.
Specific Responsibilities:
Transports patients and/or staff
Performs and documents daily vehicle inspections to ensure safety
Performs all aspects of patient belongings processing for new admissions and resulting from visitation, including search, debugging and deliver
Monitors patient activities, provides security checks, completes documentation to include but not limited to, rounds sheet, Incident reports, records patient behavior
Manage high-risk or re-engagement incidents
Communicates with program leadership/administrator on-call any identified needs regarding safety, vehicle and/or transportation issues
Communicates with inter-disciplinary departments regarding new admissions, discharges, and transfers
Performs other assigned duties when patient transportation needs are low
This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience:
Valid state driver's license
Acceptable MVR
High school diploma or equivalent
Prior experience as a driver/transportation supportspecialist preferred
6 months experience in health and human service-related field preferred
Maintains CPR certification
Ability to work in fast-paced environment
Excellent organizational skills and the ability to prioritize workload
Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
Competencies:
Customer Service: Demonstrates concern for meeting internal and external customers' needs in a supervisor that provides satisfaction for the customer within the resources that can be made available.
Impact and Influence: Works effectively with and through others including those whom there is no formal authority over.
Time Management: Uses his or her time effectively and efficiently; concentrates his/her efforts on the most important priorities; adeptly handles several tasks at once.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time seated in a motorized vehicle and on their feet, actively working with patients. Noise level is moderate.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected
$36k-42k yearly est. 4d ago
RCM Specialist
Aspen Dental 4.0
East Syracuse, NY jobs
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 47 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Health Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Revenue Cycle Management (RCM) Specialist based in our East Syracuse, NY office.
Essential Responsibilities:
RCM Specialists care for the people who care for our patients by performing insurance adjudication, customer service, and patient collection job functions that require superior service and attention to detail.
Bring better care to the front lines by supporting the execution and achievement of functional areas and company goals.
Partners with internal departments to resolve issues related to all tasks and assignments supporting the business.
Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.
Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting.
Plans, organizes, and executes tasks and activities with urgency and in accordance with managers' delegated assignments.
Responds to and resolves issues related to claim adjudication, patient and billing inquiries, while seeking managers guidance for non-routine inquiries or escalated concerns.
May be required to meet position related productivity and quality standards.
Other duties as assigned.
Requirements/Qualifications:
Education Level: High School diploma or equivalent.
Job related/Industry experience preferred.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Excellent problem solving/analysis collaboration.
Self-motivated individual with strong attention to detail.
Leadership experience preferred.
Additional Details:
Base Pay Range: $17.00 - 21.00 per hour (Actual pay may vary based on experience, performance, and qualifications.)
This position will be based on-site in our East Syracuse, NY office working a hybrid schedule of 4 days/week and 1 day remote.
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
$17-21 hourly 4d ago
MRO Specialist
Quest Global 4.4
Windsor Locks, CT jobs
Who We Are:
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
What You Will Do:
On-site contact for MRO facility and issues
Troubleshoot repair issues
Coordinate with operators and engineers
Preparation and maintenance of program tracking metrics
Utilize SAP to run reports and analyze large volumes of data
Understand and appropriately allocate critical detail parts across repair facilities to facilitate on time delivery metrics and engine centers testing requirements
Prepare status reports as required, present weekly data packages and complete monthly MRO overdue reports
Lead status and operational meetings for internal and external stakeholders
What You Will Bring:
Bachelor's degree in engineering
10+ years of experience working within an MRO facility
Extensive knowledge of the aerospace industry, processes, and components
Strong emphasis on data management, analysis, forecasting, and SAP knowledge.
Strong communication and presentation skills
Ability to work within both a shop
Pay Range: $70,000 to $80,000 per year
Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
Work Requirements: This role is considered an on-site position located in Windsor Locks, CT.
You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.
Travel requirements: Due to the nature of the work, no travel is required.
Citizenship requirement: Due to the nature of the work, U.S. citizenship is required.
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Employer paid Life Insurance, Short- & Long-Term Disability
$70k-80k yearly 3d ago
Residential Support Specialist
Trinity Health Corporation 4.3
Remote support specialist job at Trinity Health
At Pittsburgh Mercy, we empower individuals with intellectual and developmental disabilities to live fulfilling, independent lives. As a Residential SupportSpecialist, you'll provide compassionate, person-centered care in a supportive home setting.
What You'll Do
* Personalized Support: Create and follow individualized care plans tailored to each resident's needs and goals.
* Daily Living Assistance: Support with hygiene, meals, medication, and household tasks-promoting independence.
* Behavioral Support: Use positive strategies to maintain a calm, respectful environment.
* Community Engagement: Plan and join outings and activities that build connection and inclusion.
* Team Collaboration: Partner with healthcare staff to ensure coordinated, holistic care.
Minimum Qualifications
* High School Diploma or equivalent
* Valid driver's license & reliable transportation
* Ability to pass required clearances and screenings
* Complete Medication Training within 90 days of hire
Why Join Pittsburgh Mercy?
Position Highlights & Benefits
* Benefits Start Day One: Medical, Dental, Vision, Life Insurance, 403(b)
* Generous PTO & Holidays
* Supportive Team: Work in a mission-driven, inclusive environment
About Pittsburgh Mercy
We're a community-based health and human services organization serving individuals and families facing mental illness, substance use, physical health challenges, intellectual disabilities, and trauma. Our mission: to be a compassionate, transformational presence in the communities we serve.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$28k-31k yearly est. 7d ago
Clinical Field Specialist, NYC Metro
Trisalus Life Sciences, Inc. 3.8
Remote
Duties and Responsibilities:
The Clinical Field Specialist responsibilities will provide clinical insight and educational support and training on the technical applications of TriSalus Life Sciences products and will establish and maintain strong customer relationships with Interventional Radiology healthcare professionals and organizations. The Clinical Field Specialist will work with the Sales Managers within defined geographic area to meet existing and potential customers and champion the clinical needs for customers. This role will discuss and demonstrate how TriSalus products can help clinician providers achieve their goals and meet patient needs. By providing case coverage, the Clinical Specialist will provide technical training in a clinical and/or interventional radiology environment and contribute to improving the overall customer experience by focusing on clinical uses, education and gathering customer insights. The Clinical Field Specialist will work closely with others in the organization (i.e. Sales, Service, Marketing, R&D etc.) to ensure customer needs are being met.
Responsibilities :
Meets with existing and potential customers to identify their clinical needs, goals, and constraints related to patient care and provides creative and feasible solutions using company products.
Serves as the primary resource for clinical support in the areas of coverage, troubleshooting, and in-service education for the company products.
Informs the customer on the latest product, therapy and technology developments in the industry by actively engaging in procedural and technical discussion.
Assist in sales and ongoing support of TriNav to promote consistent utilization.
Transfers account knowledge and other requested information to the Sales Manager on a weekly basis.
Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required.
Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively deliver presentations and event creation/coordination with key Opinion Leaders.
Must act with a sense of urgency, with a focus one driving utilization and ensuring excellent procedural outcomes.
Understand company's and competitors' products and workflows and provide recommendations on improvements
Has a strong desire to work in a fast-paced, startup environment while consistently adapting to change.
The ability to work independently within a teamwork environment.
The Clinical Field Specialist reports to the Area Sales Director.
Qualifications
Education & Certifications:
BA/BS or equivalent in related discipline preferred
Work Experience:
Clinical teaching/in-servicing, medical training (RN, IR Cath Lab Technician, etc.) preferred.
5+ years of directly related experience in heathcare medical industry preferred
Strong clinical orientation, experience with products for use in interventional radiology, radiology/cardiology strongly preferred.
Proven skills in leadership, management and communication including presentations
Knowledge, Skills & Abilities:
Ability to influence clinical decision making
Ability to work independently in the context of a team environment
Ability to meet vendor credentialing requirements
Proven ability to build maintain positive relationships with peers and colleagues across organization levels
Excellent verbal and written communication skills, including ability to effectively communicate with Executive team and outside customers
Positive, humble attitude that seeks feedback and accepts it from all comers; owns mistakes, learns from them and quickly makes the correction
Computer proficiency (MS Office - Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Up to 50% domestic and overnight travel to meet the client's needs - required
$35k-60k yearly est. Auto-Apply 60d+ ago
MAC - Part Time
North Olympic Healthcare Network 4.0
Port Angeles, WA jobs
OUR FULL-TIME MEDICAL ASSISTANTS WORK 10 HOUR DAYS, 4 DAYS A WEEK. PART-TIME IS CONSIDERED NO MORE THAN 2 DAYS A WEEK. PER DIEM IS AT LEAST 1 DAY EVERY 2 WEEKS, NO MORE THAN 2 DAYS A WEEK. THESE ARE NOT BENEFITS ELIGIBLE POSITIONS. SCHEDULE IS NEGOTIATED BY EMPLOYEE AND MA SUPERVISOR.
TO BE CONSIDERED FOR PART-TIME OR PER DIEM, YOU MUST:
Have EPIC experience, AND a) Prior NOHN Employed MAR or MAC or B) MAC with at least 1 year of experience.
POSITION SUMMARY
Affect the productive and efficient operation of assigned clinic or department through timely and attentive administrative support.
PRIMARY ACCOUNTABILITIES
Achieve Results
Ensure the safe, productive, and efficient operation of the clinic assigned through timely and attentive administrative and clinic support (as authorized or licensed).
Ensure that patients experience a positive experience, treated with the care and compassion expected.
Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements
Operational Excellence
Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.
Relationships
Provide supportive care for each patient and is aware of specific needs.
Establish favorable working relationships with all colleagues
Stewardship and Professionalism
Uphold and consistently represent the values and mission of NOHN at all times.
Ensure compliance and attention to all corporate policies and procedures.
Primary Tasks and Duties:
Prepares patient for clinical exam/visit, including the collection of typical patient vital signs (blood pressure, temperature if appropriate for visit, height, weight, etc.)
Assists provider with clinical visit in a quiet, discreet, efficient manner (if any questions or need for suggestions arise during the examination, these are to be discussed with the provider outside of the exam room).
Follows through with post-visit duties.
Assists with office duties as assigned (check and replenish supplies, wiping down rooms after each patient, check emergency cart/bag on rotating weekly checks, washing/packaging/autoclaving instruments, etc)
Screen patient calls and determine nature of complaints, then advise caller accordingly to what your provider recommends.
Schedule patient for specifically ordered tests at other medical facilities, completing proper template in EMR and advising patient of any preparation needed.
Provides service in a manner that is appropriate for the patient's age; demonstrates knowledge and skills necessary to meet the patient's physical, psychosocial, educational and safety needs.
Laboratory CLIA testing
Administer and record all medications ordered by the provider
Pend prescriptions/orders for patient as directed by provider and record in EMR.
Refill prescriptions as needed by provider in the progress notes following the guidelines as listed in the patient care policy on the K-Base and record in the EMR.
Be able to assist with procedures as listed on procedure list on the K-base and Procedure shelf.
Train and mentor medical assistant staff as assigned.
Contribute to development of processes for Medical Assistant training.
Essential Functions:
Read, write, and maintain patient records and related administrative documentation
Knowledge and ability to use requisite tools, systems, technology and equipment in the collection of patient data
Utilize computers in the collection, management, and reporting of patient records
Ability to work with a diverse, sometimes difficult and demanding patient population
Qualifications
POSITION REQUIREMENTS
Education
High school diploma or equivalent
Certified Medical Assistant credentialed in the State of Washington required
Experience
1-2 years of medical assisting experience preferred
Demonstrates success with clear thinking and ability to reorganize as needed
Demonstrates success in working independently, prioritization and problem solving
Demonstrates success in organization abilities
Working knowledge of Microsoft applications including Excel, Word, Outlook, etc. or willingness to learn
Demonstrates success in effectively managing difficult situations
Working Conditions
Normal outpatient ambulatory working environment. Requires good verbal and written communication skills. Must be able to speak and read the English language.
Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum 50 pounds without assistance.
The noise level is usually moderate with many conversations occurring at the same time.
Normal overtime/extended work hours.
Key Soft Skills
Demonstrates flexibility in workday with ability to multi-task
Willingness to take and give constructive feedback
Willingness to learn and grow
Change tolerant
Always patient focused
Organized and efficient in daily work and tasks
Ability to dynamically problem solve
Ability to create and foster a collaborative team environment
Ability to lead self-others and maintain a positive, high functioning team culture
Willingness to embody and uphold the mission, values, and principles of the organization