Director of Customer Success - AI
Operations manager job at Uniphore
Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.
Key Responsibilities:
The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
* Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer.
* Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.
* Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.
* Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.
* Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.
* Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.
* Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.
* Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.
* Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.
* Provide feedback to product teams to influence the roadmap based on client needs and industry trends.
* Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.
* This role will report to U.S. VP of Customer Success.
Required Qualifications:
* 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions.
* 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.
* 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings.
* Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.
* Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.
* Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.
* Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions.
* Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption.
* Strong strategic thinking, executive communication, and client-facing presence.
* Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).
* Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.
* Exceptional organizational, presentation, and communication skills, both verbal and written
* Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
* Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.
* Ability to travel at least 25% of the time.
* This role will report to the U. S. Vice President of Customer Success.
Preferred Qualifications:
* You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value.
* You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite.
* You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams.
* You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems
* You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow.
Hiring Range:
$186,900 - $257,000 - for Primary Location of USA - NY - New York
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto, USA - NY - New York
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************
Senior Manager, Fulfillment Operations
New York, NY jobs
Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
We're looking for a strong operational and people leader to own and scale brand onboarding for Fulfilled by Faire (FbF) as we grow from 1% of Faire's GMV today to 20% by 2026.
You'll own the brand onboarding process-from the moment brands join FbF through activation-and be accountable for the key performance indicators that drive brand success and program growth. You'll partner cross-functionally with Product, Fulfillment, and CX teams to reduce onboarding time, streamline processes, and define product roadmap priorities that enable brands to get live faster.
This is a player-coach role, starting out with ensuring brands are successfully onboarded onto Fulfilled by Faire, and then expand your impact into building and leading a team of talented ICs over the coming months. You'll bring operational rigor, a metrics-driven mindset, and a passion for building from 0→1 in a fast-growing, high-impact program.
What you'll do
Own brand activation & GMV growth for FbF, contributing to Faire's goal of reaching 20% of GMV on the program by end of 2026.
Define, track, and manage key operational KPIs across the brand journey-from onboarding to fulfillment performance.
Partner with 3PL vendors (e.g., ShipBob) to ensure operational alignment, accountability, and continuous improvement.
Streamline onboarding workflows-simplify steps, remove bottlenecks, and accelerate the time from sign to activation.
Collaborate cross-functionally with Fulfillment and Product teams to evolve the program-defining requirements, incentives, and operational capabilities to support scale.
Identify and size blockers to brand adoption; translate insights into product and process improvements that prioritize impact.
Build and lead a team of onboarding and operations specialists to deliver scalable, repeatable brand success.
Document and share learnings-build playbooks and insights that improve efficiency, win rate, and time to value.
Embrace the adventure: operate with agility, experiment quickly, and help shape a 0→1 initiative that's redefining Faire fulfillment.
Qualifications
8+ years of experience in operations, logistics, or program management, ideally within ecommerce, marketplaces, or supply chain.
Proven experience leading teams and scaling operational programs.
Strong analytical and problem-solving skills with a track record of managing metrics and improving performance.
Experience working with 3PLs or external vendors; comfortable holding partners accountable to KPIs.
Excellent communication and collaboration skills; adept at influencing cross-functional stakeholders.
Entrepreneurial mindset-comfortable with ambiguity and passionate about building new programs from the ground up.
Salary Range
San Francisco, CA or New York City, NY: The pay range for this role is $191,500-263,500 per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.
Applications for this position will be accepted for a minimum of 30 days from the posting date.
Why you'll love working at Faire
We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (**************************
Privacy
For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (******************************
Auto-ApplyResearch Operations Program Manager
New York, NY jobs
Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
Research is crucial to our ability to achieve our mission and serve our customers. It allows us to answer key questions ranging from what our biggest opportunities are to how to accurately solve a problem with a new feature. At Faire, we have a distributed research model where both researchers and non-researchers across the company conduct research by interviewing customers, developing surveys, and conducting studies through a variety of other research methodologies. Research at Faire is truly a company-wide effort - to make this possible, we rely on our Research Operations team to build and run the tools and systems necessary to enable everyone at Faire to conduct research.
We're looking for a Research Operations Program Manager to shape and scale the systems that power research at Faire - with a focus on implementing innovative, AI-driven solutions. In this role, you'll partner across Research, Product, Design, Strategy, and other functions to build programs that enable every team to generate insights with speed, rigor, and impact.
What you'll do
Identify, evaluate, and introduce new research tools - including AI-driven solutions - to increase efficiency and expand research capacity.
Manage and improve participant management systems, including panels and rolling programs, to enable recurring, high-quality research engagement.
Coordinate survey launches, prevent conflicts, and support setup/testing for priority studies to ensure data quality.
Establish and maintain protocols for research data compliance.
Promote and support research as a practice across the company, enabling teams to generate insights with rigor and confidence.
Qualifications
4+ years of program management or related experience
4+ years of experience in Research Operations
Proficiency with SQL, Qualtrics (or comparable tool), and Excel/GoogleSheets.
Demonstrated experience using AI and automation to improve workflows and unlock new capabilities.
Ability to understand and solve complex technical problems, develop new capabilities, and assess and implement external tools.
Strong communication skills with the ability to collaborate across teams and support others in learning new systems.
Experience creating measurable impact by designing and scaling systems or programs.
Ability to create goals and projections to measure the impact of your programs and developments.
Open to change and enthusiastic about developing new initiatives
Salary Range
San Francisco or New York City: the pay range for this role is $116,500 - $160,000 per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.
Applications for this position will be accepted for a minimum of 30 days from the posting date.
Why you'll love working at Faire
We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (**************************
Privacy
For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (******************************
Auto-ApplyDirector Operations Accounting - Process and Controls
New York, NY jobs
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at ******************
What You'll Do:
The Director Operations Accounting - Process and Controls is responsible for helping with the design, implementation, and maintaining robust operational and financial control frameworks that ensure compliance, efficiency, and accuracy across all business processes. This role bridges the gap between operations, finance, and compliance teams to drive continuous improvement, mitigate risk, and support strategic decision-making.
About The Role:
Process Management & Optimization
Analyze and document key operational and financial processes across departments.
Identify inefficiencies, bottlenecks, and risks; propose and implement process improvements.
Support the development and standardization of operating procedures (SOPs) to ensure consistency and compliance.
Lead process automation initiatives to enhance operational efficiency and data integrity.
Controls & Compliance
Design and implement internal control systems aligned with SOX, COSO, or equivalent frameworks.
Monitor compliance with corporate policies, accounting standards, and regulatory requirements.
Conduct regular internal audits and risk assessments to evaluate control effectiveness.
Partner with internal teams and external auditors during reviews and inspections.
Financial Operations Oversight
Support day-to-day operational accounting activities (Inventory management, fixed assets, reconciliations and variance analysis, DC construction, leadership reporting and KPI's).
Ensure accuracy and integrity of financial data through effective control mechanisms.
Collaborate with FP&A and accounting teams to provide insights into operational performance.
Support monthly/quarterly close processes with reconciliations and variance analyses.
Data, Reporting & Systems Integration
Implement reporting tools and dashboards for real-time visibility into operational KPIs.
Partner with IT and data teams to align ERP and business systems with control requirements.
Provide leadership in systems integration and transformation projects related to finance or operations.
Leadership & Collaboration
Train and mentor team members on process improvement and control methodologies.
Act as a liaison between operations, finance, compliance, and technology teams.
Drive a culture of accountability, transparency, and continuous improvement.
Who You Are
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
CPA, CMA, or CIA certification preferred.
7+ years of experience in operational finance, controls, or process management roles.
Prior experience in a manufacturing, logistics, or technology-driven environment is a plus.
Proven experience in developing and executing internal control frameworks and process audits.
Strong understanding of process mapping, internal control frameworks (SOX, COSO).
Advanced Excel and ERP system proficiency (SAP, Oracle, NetSuite, or similar).
Excellent analytical, problem-solving, and communication skills.
Ability to lead cross-functional initiatives and influence stakeholders at all levels.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
Be Curious at your Core
Act like an Owner
Empower Employees
Deliver Best In-Class Client Experience
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $165,000 - $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
California Consumer Privacy Act - California applicants only
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the
Americans with Disabilities Act (ADA)
, CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: *********************.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
Auto-ApplyRevenue Strategy & Operations Manager, US
New York, NY jobs
Are you ready to dive into the heart of a rapidly scaling global tech company? As an Operations Manager at Booksy, you won't just be supporting the business; you'll be instrumental in shaping our go-to-market (GTM) strategy and operational efficiency in the US. This is an opportunity for someone eager to build a career in RevOps/GTM Operations, gain hands-on experience with sales and marketing, and directly contribute to the efficiency and effectiveness of our local team.
You'll thrive in this role if you're a driven self-starter with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale globally. You'll play a crucial role in executing day-to-day operational tasks, maintaining data accuracy, and assisting with managing our operating cadence. Imagine driving the execution of sales planning activities, preparing vital reports on sales performance, and collaborating closely with sales, marketing, and customer success teams to launch new offers and campaigns. You'll be at the forefront of identifying issues and bottlenecks in GTM programs and proactively suggesting improvements to optimize workflows and drive efficiency.
At Booksy, we're in the business of helping people around the world feel great about themselves, every day. We empower entrepreneurs to build successful businesses and support their customers in arranging those all-important 'me time' moments. If you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritizing your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
To ensure you succeed in this role, you're going to need:
* 6+ years of experience, ideally within consulting or high-growth start-up/scale-up environments, with an interest in operations, sales, or business analytics.
* Proficiency with CRM platforms (Salesforce preferred).
* Strong Excel/Google Sheets skills for data analysis and reporting.
* Familiarity with sales and marketing processes in a B2B environment.
* Excellent communication skills for effective cross-team collaboration and clear process documentation.
* An analytical mindset and curiosity to solve problems and suggest improvements.
* A proactive attitude, eagerness to learn, and openness to feedback.
We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.
Salary Range: $130,000 - $170,000
* We take pride in being a globally distributed, remote company; this role will be fully remote on an ET timezone.
* Secure your future with our 401K match program.
* Generous parental leave policy to support your family; 12 weeks paid
* Unlimited PTO for a healthy work-life balance.
* Flexible work arrangements, including full-time remote work.
* Pet insurance to help take care of your furry friends.
A bit about Booksy:
A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.
Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at ********************, so we can best support you.
Easy ApplyRevenue Strategy & Operations Manager, US
New York, NY jobs
Are you ready to dive into the heart of a rapidly scaling global tech company? As an Operations Manager at Booksy, you won't just be supporting the business; you'll be instrumental in shaping our go-to-market (GTM) strategy and operational efficiency in the US. This is an opportunity for someone eager to build a career in RevOps/GTM Operations, gain hands-on experience with sales and marketing, and directly contribute to the efficiency and effectiveness of our local team.
You'll thrive in this role if you're a driven self-starter with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale globally. You'll play a crucial role in executing day-to-day operational tasks, maintaining data accuracy, and assisting with managing our operating cadence. Imagine driving the execution of sales planning activities, preparing vital reports on sales performance, and collaborating closely with sales, marketing, and customer success teams to launch new offers and campaigns. You'll be at the forefront of identifying issues and bottlenecks in GTM programs and proactively suggesting improvements to optimize workflows and drive efficiency.
At Booksy, we're in the business of helping people around the world feel great about themselves, every day. We empower entrepreneurs to build successful businesses and support their customers in arranging those all-important 'me time' moments. If you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritizing your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
Requirements
To ensure you succeed in this role, you're going to need:
6+ years of experience, ideally within consulting or high-growth start-up/scale-up environments, with an interest in operations, sales, or business analytics.
Proficiency with CRM platforms (Salesforce preferred).
Strong Excel/Google Sheets skills for data analysis and reporting.
Familiarity with sales and marketing processes in a B2B environment.
Excellent communication skills for effective cross-team collaboration and clear process documentation.
An analytical mindset and curiosity to solve problems and suggest improvements.
A proactive attitude, eagerness to learn, and openness to feedback.
We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.
Salary Range: $130,000 - $170,000
Benefits
We take pride in being a globally distributed, remote company; this role will be fully remote on an ET timezone.
Secure your future with our 401K match program.
Generous parental leave policy to support your family; 12 weeks paid
Unlimited PTO for a healthy work-life balance.
Flexible work arrangements, including full-time remote work.
Pet insurance to help take care of your furry friends.
A bit about Booksy:
A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.
Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at ********************, so we can best support you.
Auto-ApplyCustomer Operations Manager
New York, NY jobs
Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living-rent payments, events, services, maintenance, and community engagement-creating a lifestyle co-pilot for residents and an engagement engine for operators.
By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We're trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans.
Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units-scaling to 2 million by 2026. We're not just building software; we're redefining how people experience home.
About the Role
We're looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches.
You'll manage the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination. You'll also help keep our operational tooling in shape - ensuring nothing slips through the cracks as we grow.
This role is part implementation lead, part systems thinker, and part air traffic controller. You'll work hand-in-hand with Sales, CS, Product, and Support to make sure customers go live quickly, accurately, and with a clear plan for success.
What You'll Do
Implementation & Launch Execution
Own the full launch process from kickoff to go-live across both new and existing properties
Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
Handle data inputs and advanced configurations in the Venn platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.)
Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups)
Operational Support & Internal Systems
Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks)
Route internal tickets and requests to the right teams (product, support, integrations, etc.)
Own the task manager and Hub configuration to ensure visibility and consistency across account activity
Conduct data hygiene reviews to keep client information accurate and actionable
Partner with CS to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported
Support audits and rollout prep for key accounts like Bozzuto, Related, and GID
Process & Scale
Identify and eliminate bottlenecks in the onboarding and expansion process
Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
Help build a scalable operating model as Venn rolls out across larger enterprise accounts
What You Bring
3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
Proven ability to manage complex projects and coordinate across multiple teams
High attention to detail - especially with timelines, client data, and task handoffs
Clear, professional communication skills (written and verbal)
Experience configuring SaaS platforms and managing client-facing data or workflows
A systems mindset - you enjoy improving processes as much as executing them
Nice to Have
Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations
Experience with project management tools like Monday.com, Asana, or HubSpot
Comfort supporting customer-facing teams while owning internal operational execution
This role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual salary range of $100,000 to $120,000, plus benefits and opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications. We welcome direct conversations with each candidate about compensation in all of our initial calls.
Auto-ApplyVice President, Revenue Operations
New York, NY jobs
At SAFE Security, our mission is bold and ambitious: We Will Build CyberAGI - a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn't just a vision-it's the future we're building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.
We operate with radical transparency, autonomy, and accountability-there's no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy-check out our Culture Memo to dive deeper into what makes SAFE unique.
Position Overview: The Vice President of Revenue Operations will be the operational driver and backbone of SAFE's go-to-market execution. This role will oversee sales, marketing, customer success, and partner operations, ensuring all revenue-generating teams are aligned, data-driven, and optimized for scale. You will lead a high-impact team that delivers process excellence, technology optimization, and performance analytics to accelerate SAFE's hypergrowth.
Core Responsibilities:
1) Revenue Strategy & Alignment
* Partner with the CRO and GTM leadership to design and execute the end-to-end revenue strategy.
* Align Sales, Marketing, Customer Success, and Partnerships around shared KPIs and customer lifecycle metrics.
* Drive annual and quarterly revenue planning, including forecasting, territory design, and resource allocation.
2) Operations & Process Excellence
* Oversee the lead-to-cash process, ensuring seamless handoffs and optimal conversion rates.
* Implement scalable workflow automation and process improvements across GTM functions.
* Build and maintain a single source of truth for revenue data, reporting, and dashboards.
3) Analytics & Forecasting
* Own pipeline management and forecasting accuracy across all revenue channels.
* Leverage AI-driven analytics to identify growth opportunities, performance gaps, and efficiency gains.
* Deliver actionable insights to executive leadership and board-level reporting.
4) Technology & Systems
* Own the GTM tech stack (Salesforce, marketing automation, customer success platforms, and AI-driven revenue tools).
* Ensure optimal integration, adoption, and ROI from all revenue technologies.
5) Enablement & Performance
* Partner with enablement leaders to provide data-backed coaching, playbooks, and training.
* Develop compensation plans and incentive structures aligned to strategic objectives.
* Monitor and improve productivity metrics across all revenue teams.
Qualifications:
* 10+ years in revenue operations, sales operations, or GTM leadership roles, with at least 5 years in a leadership capacity at a high-growth SaaS or cybersecurity company.
* Proven track record of building and scaling RevOps to support $100M+ ARR.
* Strong expertise in GTM strategy, forecasting, analytics, and process optimization.
* Proficiency with CRM (Salesforce preferred), marketing automation, and AI-driven revenue platforms.
* Exceptional leadership and cross-functional collaboration skills.
* Analytical mindset with the ability to translate data into strategic action.
What We Offer:
* Competitive compensation with base + performance incentives
* Equity participation in a hypergrowth cybersecurity leader
* Comprehensive health, dental, and vision coverage
* 401(k) plan
* Unlimited vacation policy
* A mission-driven culture at the intersection of AI, cybersecurity, and business resilience
If you're passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that's redefining security-we want to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Vice President, Revenue Operations
New York, NY jobs
At SAFE Security, our mission is bold and ambitious:
We Will Build CyberAGI
- a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn't just a vision-it's the future we're building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.
We operate with radical transparency, autonomy, and accountability-there's no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy-check out our
Culture Memo
to dive deeper into what makes SAFE unique.
Position Overview: The Vice President of Revenue Operations will be the operational driver and backbone of SAFE's go-to-market execution. This role will oversee sales, marketing, customer success, and partner operations, ensuring all revenue-generating teams are aligned, data-driven, and optimized for scale. You will lead a high-impact team that delivers process excellence, technology optimization, and performance analytics to accelerate SAFE's hypergrowth.
Core Responsibilities:
1) Revenue Strategy & Alignment- Partner with the CRO and GTM leadership to design and execute the end-to-end revenue strategy.- Align Sales, Marketing, Customer Success, and Partnerships around shared KPIs and customer lifecycle metrics.- Drive annual and quarterly revenue planning, including forecasting, territory design, and resource allocation.
2) Operations & Process Excellence- Oversee the lead-to-cash process, ensuring seamless handoffs and optimal conversion rates.- Implement scalable workflow automation and process improvements across GTM functions.- Build and maintain a single source of truth for revenue data, reporting, and dashboards.
3) Analytics & Forecasting- Own pipeline management and forecasting accuracy across all revenue channels.- Leverage AI-driven analytics to identify growth opportunities, performance gaps, and efficiency gains.- Deliver actionable insights to executive leadership and board-level reporting.
4) Technology & Systems- Own the GTM tech stack (Salesforce, marketing automation, customer success platforms, and AI-driven revenue tools).- Ensure optimal integration, adoption, and ROI from all revenue technologies.
5) Enablement & Performance- Partner with enablement leaders to provide data-backed coaching, playbooks, and training.- Develop compensation plans and incentive structures aligned to strategic objectives.- Monitor and improve productivity metrics across all revenue teams.Qualifications:
10+ years in revenue operations, sales operations, or GTM leadership roles, with at least 5 years in a leadership capacity at a high-growth SaaS or cybersecurity company.
Proven track record of building and scaling RevOps to support $100M+ ARR.
Strong expertise in GTM strategy, forecasting, analytics, and process optimization.
Proficiency with CRM (Salesforce preferred), marketing automation, and AI-driven revenue platforms.
Exceptional leadership and cross-functional collaboration skills.
Analytical mindset with the ability to translate data into strategic action.
What We Offer:
Competitive compensation with base + performance incentives
Equity participation in a hypergrowth cybersecurity leader
Comprehensive health, dental, and vision coverage
401(k) plan
Unlimited vacation policy
A mission-driven culture at the intersection of AI, cybersecurity, and business resilience
If you're passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that's redefining security-we want to hear from you! 🚀We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyRevenue Operations Manager
New York, NY jobs
LG Ad Solutions
LG Ad Solutions is a global leader in connected TV (CTV) and cross-screen advertising. We pride ourselves on delivering state-of-the-art advertising solutions that integrate seamlessly with today's ever-evolving digital media landscape.
The Opportunity:
The Revenue Operations Manager supports the operational, analytical, and reporting needs of the Revenue Operations & Planning team. This role focuses on maintaining accurate data, supporting sales operations processes, and producing insights that help drive decision-making across Sales, Marketing, and Product teams. The ideal candidate is detail-oriented, data-driven, and eager to learn the foundations of revenue operations in a fast-paced, collaborative environment.
Responsibilities:
Analyze trends in bookings, revenue, and market dynamics. Assess demand patterns and the competitive landscape to understand customer behavior and competitor strategies.
Run yield management reports and identify areas for improvement.
Maintain and update internal databases, dashboards, and documentation to ensure accurate and consistent information across go-to-market (GTM) teams.
Support pricing operations by updating rate cards, tracking changes, and compiling market feedback.
Assist in the preparation of reports and analyses on revenue performance, pipeline activity, and key GTM metrics.
Partner with Sales Operations and Marketing teams to gather inputs for forecasting and KPI tracking.
Build and maintain recurring reports in Salesforce, Excel/Sheets, and data visualization tools to support leadership decision-making.
Collaborate with senior team members to monitor sales process effectiveness and identify opportunities for process improvement.
Support CRM initiatives by assisting with data hygiene, reporting enhancements, and documentation of workflow updates.
Provide administrative and analytical support on GTM projects, including rate card maintenance, pricing analysis, and campaign tracking.
Assist in preparing presentations, reports, and summaries for leadership and cross-functional meetings.
Learn and apply internal tools, systems, and processes related to revenue management, forecasting, and sales operations.
Requirements:
5+ years of experience in revenue operations, business operations, analytics, or a related field.
Strong analytical and quantitative skills with attention to detail and accuracy.
Proficiency in Excel/Google Sheets; familiarity with Salesforce or similar CRM systems preferred.
Ability to organize and analyze large data sets and present findings clearly.
Strong written and verbal communication skills.
Eagerness to learn, collaborate, and grow within a data-driven, cross-functional team environment.
Experience in Ad Tech, Digital Media, or related industries is a plus.
LG Ad Solutions provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.
We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to **************** to let us know the nature of your request.
Auto-ApplyProgrammatic Operations Manager
New York, NY jobs
LG Ad Solutions
LG Ad Solutions is a global leader in connected TV (CTV) and cross-screen advertising. We pride ourselves on delivering state-of-the-art advertising solutions that integrate seamlessly with today's ever-evolving digital media landscape.
The Opportunity:
We're growing quickly and looking for a Programmatic Operations Manager to help support our expanding client base. In this role, you'll be a key member of the team, focused on delivering excellent service to our sell-side and content partners.
Drawing on your in-depth knowledge of ad server management and programmatic platforms, you'll be responsible for maintaining and optimizing the ad stack. You'll work closely with key publishers, content partners, the programmatic team, and the publisher development team to help meet their objectives.
The ideal candidate thrives in a fast-paced environment, excels at managing multiple competing priorities, and consistently delivers high-quality work on time.
Responsibilities:
Manage and maintain supply-side integrations with the LG Ads ad server, ensuring seamless delivery and performance across U.S. video inventory.
Serve as the primary operational point of contact for key supply partnerships, delivering top-notch customer service and relationship management.
Lead regular check-ins and quarterly business reviews (QBRs) with publisher and content partners to align on performance, opportunities, and strategy.
Support the Publisher Development and Programmatic Operations teams in client-facing discussions, highlighting technical capabilities and setup processes for inventory integrations.
Perform regular audits of supply connections, ensuring integration health and identifying any discrepancies or performance gaps across U.S. inventory.
Act as a liaison between publishers and internal teams to ensure alignment on goals, inventory packaging, and monetization strategies.
Monitor and interpret performance metrics, surfacing actionable insights to maximize yield and fill across partner supply.
Stay up to date on industry trends and platform changes to proactively identify new opportunities for publisher growth and revenue.
Requirements:
Minimum 5+ years experience in ad operations
Excellent written and verbal communication skills
Highly organized and proactive with a ‘‘get stuff done' attitude
Understanding of Ad Serving Ecosystem (DSPs, SSPs, DMPs, Exchanges, Networks, ad servers, etc.)
Understanding of CTV environments (vMVPDs, OTT, Addressable TV, etc.)
Knowledge of Video Ad Serving Protocols (VAST, VPAID, OpenRTB)
The ability to convey complex technical requirements and ideas to both technical and commercially focused people internally and externally
Experience in diagnosing and working through issues with third-party technology vendors including DSPs, DMPs, and ad servers
A curiosity and aptitude for working with new technologies and partnering with publishers to drive solutions to fit partner's business needs
Customer centric mindset
Knowledge and experience working with advertising reporting, analysis systems, and tools
Proven ability to work in a fast-paced environment while managing multiple short and long-term projects
LG Ad Solutions provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.
We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to **************** to let us know the nature of your request.
Auto-ApplyDirector of Revenue Operations
New York, NY jobs
Who We Are Stensul dramatically reduces marketing content creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, Cisco, Demandbase, Equifax, Greenhouse, Siemens, and Thomson Reuters.
At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We're committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!
Position Overview
The Director of Revenue Operations will lead and evolve Stensul's RevOps function across the full customer lifecycle-from demand generation to renewals and expansion. This leader will own the systems, processes, and analytics that empower our GTM teams (Sales, Customer Success, Marketing, Partnerships, and Solutions Consulting) to operate efficiently and scale effectively.
The ideal candidate is a strategic operator who can balance big-picture thinking with hands-on execution, bringing structure, data, and clarity to a fast-moving SaaS business.
What You'll Do
* Own the GTM operating framework and underlying systems architecture: define and evolve the processes, data models, and platforms that enable forecasting, pipeline management, and reporting across the full revenue lifecycle.
* Lead systems strategy and administration: oversee our CRM (Salesforce), marketing automation (Marketo), and GTM tech stack to ensure clean data, seamless integrations, and user adoption.
* Develop actionable insights: build dashboards and analytics that surface leading indicators of performance, drive data-driven decisions, and align executive leadership around consistent metrics.
* Partner cross-functionally: collaborate with Sales, Marketing, CS, Finance, and Product to ensure GTM alignment on segmentation, compensation, territories, and campaign attribution.
* Drive operational readiness: support annual and quarterly planning, including quota setting, territory design, and headcount/resource modeling.
* Enable performance and scale: design playbooks, documentation, and training that help frontline teams execute effectively.
* Build and lead a high-performing RevOps team: mentor analysts and specialists, foster cross-functional collaboration, and create career development paths within the organization.
What You'll Need
* 8-10+ years of experience in Revenue Operations, Sales Operations, or related GTM operations roles, ideally within B2B SaaS.
* Proven success operating at scale in a growth-stage (Series B-D) company.
* Deep expertise in Salesforce CRM, data modeling, and process design.
* Deep experience designing and administering sales incentive compensation plans and quota frameworks.
* Demonstrated ability to lead through influence, manage cross-functional stakeholders, and translate complexity into clarity.
* Experience managing and developing a team of operations professionals.
* Comfortable working with data at scale - from defining GTM dashboards to driving insights and accountability.
* Curious and tech-forward, with a strong interest in leveraging AI to elevate internal operations and productivity.
* A systems thinker who can balance strategic vision with hands-on execution.
Why You'll Love Working Here!
* Competitive compensation package that includes equity - everyone has a stake in our growth
* Comprehensive benefits package that includes medical, dental, and vision coverage for you and your dependents, as well as a 401(k), life insurance, commuter benefits and parental leave plans
* Flexible time off policy, empowering you to balance work & life in the way that suits you best
* Regular Mental Health Days, ensuring that you consistently take time to reset
* A culture that prioritizes collaboration and transparency, as well as internal mobility and growth
Salary information: The estimated base salary for this position is $190,000-$220,000 USD, plus variable compensation. Additionally, we offer both significant equity and comprehensive benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
Stensul is an Equal Opportunity Employer, meaning that we do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, or any other protected class. We are deeply committed to creating an environment that celebrates diversity & in which each employee feels empowered to bring their whole self to work.
Auto-ApplyDeal Operations Manager
New York, NY jobs
Key Responsibilities 1. Build & Lead the Deal Management Function * Lead, mentor, and develop the existing team of two deal support specialists. * Define clear responsibilities, SLAs, escalation paths, and workflows. * Establish the Deal Desk as a strategic partner to Sales, CS, Finance, and Legal-not a transactional support team.
2. Own Quoting, Pricing, & Commercial Governance
* Create and enforce a global quoting and pricing framework across new business, upsell, and renewals.
* Establish pricing guardrails, discounting guidelines, and approval matrices.
* Drive margin-positive deal structures while enabling Sales to win competitively.
3. Rebuild the Commercialization Process
* Architect an end-to-end commercial workflow from quote initiation through order form generation and contract signature.
* Work with Marketing, Legal and Finance to standardize deal templates, configurations, and approval rules.
* Reduce dependency on manual interpretation of old legacy contracts.
* Build a structure to safely migrate or interpret legacy contracts into standardized formats.
* Partner with Legal to align contract language, commercial terms, and exceptions processes.
* Ensure order forms are accurate, compliant, and audit-ready.
4. System Ownership: DealHub + Salesforce
* Serve as the business owner for DealHub and Salesforce quoting workflows.
* Partner with RevOps & BizAps to automate configurations, guardrails, and data flows.
* Build scalable CPQ logic, product catalog enhancements, and approval routing.
5. Cross-Functional Leadership
* Act as the quarterback between Sales, Finance, Legal, and CS for all deal-related matters.
* Run commercial reviews and act as a strategic advisor on complex deals.
* Provide training and enablement to Sales on quoting workflows and commercial policies.
6. Data Quality & Reporting
* Own data accuracy in deal records, pricing, SKUs, and commercial terms in Salesforce.
* Develop dashboards on deal cycle times, discount trends, exception frequency, and pricing compliance.
* Provide insights that drive operational improvements and revenue optimization.
What Success Looks Like (First 12 Months)
* A well-structured, documented, scalable quoting and deal review process in place.
* Minimal reliance on manual contract interpretation; strong governance over legacy contract transitions.
* DealHub CPQ fully optimized with automated rules, guardrails, and templates.
* A trained, effective deal support team operating with confidence and autonomy.
* Faster deal cycles, fewer errors, improved pricing discipline, and higher operational efficiency.
* Sales, Finance, Legal, and CS working from the same commercial playbook.
Requirements
* 7-10+ years of Deal Desk, Commercial Operations, Revenue Operations, or Pricing experience.
* Ability to navigate ambiguity, assess legacy contract complexity, and build scalable systems from scratch.
* Proven success building or transforming a deal management function in a SaaS or global tech company.
* Deep expertise with CPQ systems (DealHub strongly preferred) and Salesforce.
* Strong understanding of commercial terms, B2B SaaS pricing, contract structures, discounts, margins, and billing implications.
* Excellent stakeholder management across Sales, Finance, Legal, and Operations.
Nice to have
* Experience in payroll, global workforce management, HR tech, fintech, or other complex multi-SKU environments.
* Background in process design, change management, or operational excellence.
* Experience managing small teams in high-growth environments.
SDR Operations Manager
New York, NY jobs
Reports to: Director, Revenue Operations About the Team: The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast-paced, challenging environment.
About the Role:
We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales Development team. In this role, your responsibilities would include ownership of SDR operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our SDRs and SDR Leadership. You will have a direct impact to drive improvement in our core KPIs around pipeline generation and productivity given your role and how closely you will be partnering with SDR Leadership.
Who You Are:
* Process Architect: You have the autonomy to design and implement best-in-class SDR workflows, systems, and tools (CRM, Sales Engagement Platforms). You're not fixing legacy systems; you're building scalable processes for the future.
* Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies.
* Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI.
* Career Trajectory: This role is the path to becoming a Director of Revenue Operations. As we scale, you will grow your expertise and influence, moving from supporting a single function to owning broader GTM operational strategy.
Requirements:
* At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the SDR team
* Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
* Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
* Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment.
* Experience establishing benchmark KPIs and working with business leaders to regularly assess performance.
* Use a data-driven approach to identify areas of improvement and focus for SDR leadership.
* An ability to think strategically, act tactically and write effectively
* A creative problem solver that identifies new and innovative ways to drive sales productivity
* A strong project manager who enjoys "making things better"
* Enjoys working cross-functionally and building strong relationships with various stakeholders across the business
* Demonstrates exceptional organizational skills and attention to detail
* Experience with the B2B sales process and the tools it takes to succeed
What You'll Do:
* Optimize and improve our existing SDR processes to ensure scalability
* Be the key partner to our SDR leaders, providing productivity gains and higher quality pipeline generation numbers
* Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently.
* Create and support on regular cadence of business reporting needs and SFDC dashboards
* Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
* Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies.
* Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
* Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed
* Provide real time support on our SDR tech stack and be able to troubleshoot issues regularly
* Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
* Develop strong relationships with the SDR team to understand and implement best practices
* Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes
* Be the "go to person" for the SDR organization
Base Compensation*: $88,000-$121,000
Auto-ApplyDirector Operations Accounting - Process and Controls
Day, NY jobs
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at ******************
What You'll Do:
The Director Operations Accounting - Process and Controls is responsible for helping with the design, implementation, and maintaining robust operational and financial control frameworks that ensure compliance, efficiency, and accuracy across all business processes. This role bridges the gap between operations, finance, and compliance teams to drive continuous improvement, mitigate risk, and support strategic decision-making.
About The Role:
Process Management & Optimization
Analyze and document key operational and financial processes across departments.
Identify inefficiencies, bottlenecks, and risks; propose and implement process improvements.
Support the development and standardization of operating procedures (SOPs) to ensure consistency and compliance.
Lead process automation initiatives to enhance operational efficiency and data integrity.
Controls & Compliance
Design and implement internal control systems aligned with SOX, COSO, or equivalent frameworks.
Monitor compliance with corporate policies, accounting standards, and regulatory requirements.
Conduct regular internal audits and risk assessments to evaluate control effectiveness.
Partner with internal teams and external auditors during reviews and inspections.
Financial Operations Oversight
Support day-to-day operational accounting activities (Inventory management, fixed assets, reconciliations and variance analysis, DC construction, leadership reporting and KPI's).
Ensure accuracy and integrity of financial data through effective control mechanisms.
Collaborate with FP&A and accounting teams to provide insights into operational performance.
Support monthly/quarterly close processes with reconciliations and variance analyses.
Data, Reporting & Systems Integration
Implement reporting tools and dashboards for real-time visibility into operational KPIs.
Partner with IT and data teams to align ERP and business systems with control requirements.
Provide leadership in systems integration and transformation projects related to finance or operations.
Leadership & Collaboration
Train and mentor team members on process improvement and control methodologies.
Act as a liaison between operations, finance, compliance, and technology teams.
Drive a culture of accountability, transparency, and continuous improvement.
Who You Are
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
CPA, CMA, or CIA certification preferred.
7+ years of experience in operational finance, controls, or process management roles.
Prior experience in a manufacturing, logistics, or technology-driven environment is a plus.
Proven experience in developing and executing internal control frameworks and process audits.
Strong understanding of process mapping, internal control frameworks (SOX, COSO).
Advanced Excel and ERP system proficiency (SAP, Oracle, NetSuite, or similar).
Excellent analytical, problem-solving, and communication skills.
Ability to lead cross-functional initiatives and influence stakeholders at all levels.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
Be Curious at your Core
Act like an Owner
Empower Employees
Deliver Best In-Class Client Experience
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $165,000 - $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
California Consumer Privacy Act - California applicants only
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the
Americans with Disabilities Act (ADA)
, CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: *********************.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.
Auto-ApplyRegional Partner Manager
New York, NY jobs
About the Opportunity
As a Regional Partner Manager at Contentful, you are a strategic leader responsible for driving your portfolio of partners to achieve excellence around a number of key areas. You will work to achieve revenue objectives around both sourced and influenced elements, you will ensure your partners are aligned with and capable on the Contentful platform, and you will help orchestrate joint go-to-market motions that deliver measurable impact. Your success will be defined by your ability to deepen executive relationships, increase partner maturity, manage your partners and your book of business successfully, and drive true win:win dynamics across your portfolio.
What to expect
Revenue Growth and Results: Deliver against assigned partner-sourced and partner-influenced pipeline and closed ACV metrics by executing successfully in field through targeted activities and GTM plays
Partner Portfolio Ownership: Manage a defined set of strategic and high-potential partners, including relationship mapping to executive and practice leaders, and aligning partner capabilities to market demand to grow mindshare, awareness and results
Field Team Integration: Act as the single point of orchestration between your partners and Sales, to align partners into Contentful deal strategy early and improve win rates against key competitors.
Partner Maturity & Enablement: Drive partner enablement uptake, certifications, and increase co-marketing readiness.
Campaign & Event Alignment: Collaborate with Marketing to activate regional campaigns and partner-led events, ensuring measurable impact on pipeline and across stages.
Competitive Positioning: Use partner strengths to displace competitors in the region, leveraging win/loss insights and “Why We Win Together” narratives, and be comfortable evangelizing and positioning the Contentful value proposition to achieve this goal.
Forecast & Reporting: Own weekly partner forecast inputs, track partner performance against targets, and use data to inform strategic adjustments.
You may be required to travel up to 10% of the time
What you need to be successful
5-7 years in partnerships, business development, or enterprise sales within SaaS/DXP/MarTech ecosystems.
Proven track record managing regional partner portfolios with measurable revenue outcomes.
Strong executive relationship management and communication skills.
Familiarity with headless CMS, composable architectures, and digital transformation agency/GSI landscape.
Data-driven approach to pipeline management and forecasting.
Measures of Success
Attainment of partner-sourced and influenced targets.
Partner maturity progression and enablement milestones.
Successful alignment to field level activity and value needs.
Successful orchestration across multiple departments including Sales and Marketing
What's in it for you?
Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
This role will need to be conducted in a state in which we are currently registered to do business.
Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Salary Range: $132,000 - $178,000 OTE (70/30 split)
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful's variable compensation plans.]
#LI-SD1 #LI-Hybrid
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at ***************************
with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful's Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Auto-ApplyDirector of Operations - Tower 49
New York, NY jobs
Job DescriptionAbout the Company
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.
Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
To learn more, visit **********************************
About the Role
Industrious is partnering with Kato International to make Tower 49 the first Class A office building with true flexibility and hospitality at its core in Midtown, NYC, and this role will play a central role in bringing it to life.
Tower 49 is a 45-story building located between Madison Ave and Fifth Ave, and between 48th and 49th Streets. It's undergoing a reinvention, and, when completed, will have a brand new conferencing center, a high end coffee lounge, a bar and cafe, with 16 floors and over 250k Sq Ft of private office coworking. Tenants will be able to sign a lease that gives them the ability to use the full building - a full floor to call their own, the ability to grow and shrink into and out of the Industrious coworking space, impressive conference rooms for high stakes meetings, a lounge for morning coffee and informal meetings, and a bar with views of midtown for happy hour.
This role is the conductor responsible for working closely with the Kato team to define the overall strategy for the building, bring together all of the right people from within the Industrious, Kato, and external partners to collaborate, and make sure our execution is on point.
You'll help to write the strategic plan for the building, sequence the pieces across design & architecture, construction, marketing, sales, operations, and accounting, anticipate issues before they become problems, and reflect on learnings, all in service of making Tower 49 the hottest place to be in Midtown.
A typical day might involve: facilitating a stand-up of all of the functions working on ongoing projects to make sure they're addressing the right roadblocks; meeting with the Industrious sales team, our broker partners and the Kato team to review trends in what you're hearing from recent tours of the building; working with our accounting team and the Kato team to make sure we have an accurate read on the numbers; spend time with the leaders of the coworking floors and the conference center to identify ways we could work better together; synthesize a questions and issue list from all activities happening in the building to proactively discuss with the Kato team; walk the building as part of your daily rounds to check how the building feels, how construction is coming along on our newest floors, and what would improve our members', guests', and tenants' experience even more
Winning in this role means:
Tower 49 reaches its full potential: it's talked about as the most flexible, hospitality-driven building in midtown, and it's exceeding its financial goals
All of the workstreams to bring this building into its new chapter are moving in lockstep with each other: working together thoughtfully and learning rapidly to make Tower 49 the best it can be for its tenants and guests
You'll love this role and succeed at it if:
You are a business thinker first and foremost. You have pattern recognition both for large P&Ls and operating businesses. You can spot a cost that looks out of whack or a revenue line that smells like it could be higher.
You have been told you have a superpower in building trust with other people. You love getting to know your colleagues and partners as people, easily influence without authority, and enjoy making other people successful.
You get energy from wrangling many moving pieces into a single, coherent plan. You run towards complexity, and you easily organize it into a logical and actionable plan.You are a clear, top down communicator, and use that skill to keep everyone moving in the same direction. You easily distill lots of noise into clear and simple messages.
You are lower ego than most people you know and genuinely want to give and receive feedback. You relish learning opportunities, take a proactive role in your own growth and development, and always want to
You have a massive bias for action. You move in hours, not days or weeks. You like playing strategic thinker and project manager, and easily zoom between the big picture and the micro.
Requirements
P&L Management experience in Commercial Real Estate/Hospitality: You've held direct P&L responsibility (budgeting, forecasting, cost control, and revenue optimization) for a significant operating asset, ideally a Class A commercial office building, a large mixed-use property, or a high-end hotel.
Tenant/Guest Experience and Operations Leadership: You have a demonstrated track record of leading multi-functional teams (including property management, engineering, security, and guest services) to deliver a premium, hospitality-first experience for tenants, members, or guests.
Capital and Operational Project Oversight: Experience successfully managing major capital improvement projects (e.g., lobby renovations, amenity build-outs, system upgrades) from design through execution and stabilization, ensuring minimal disruption to ongoing operations.
Complex Stakeholder Management (Owner/Operator): Proven ability to build and maintain high-trust, collaborative working relationships with building ownership (like the Kato team), major tenants, and external broker partners to align on asset strategy and financial goals.
This role is leveled as a Director, and is based in NYC, at Tower 49. There will be a direct reporting structure with the General Manager, and future Conference Center Manager as your go-to team members.
Compensation
The annual base compensation range for this role is between $145,000 and $155,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 15% bonus and participation in our long-term incentive program.
Base and bonus compensation are just two components of Industrious' total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.
Equal Employment Opportunity
Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Industrious in the News:
Getting Our Team to Show Up And Love It: What We've Learned from Thousands of Office Days
How Industrious became an $800million brand by building a sense of belonging
CBRE Group to Acquire Industrious, Create New Business Segment
A note from our CEO about Industrious + CBRE
Industrious Partners with Delta Business Traveler to Support Every Kind of Business Flyer
CBRE Chooses Coworking Hub for Its New Global Financial Headquarters
The Anti Adam Neumann of the Co-Working Industry
Director of Operations - Tower 49
New York, NY jobs
About the Company
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.
Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
To learn more, visit **********************************
About the Role
Industrious is partnering with Kato International to make Tower 49 the first Class A office building with true flexibility and hospitality at its core in Midtown, NYC, and this role will play a central role in bringing it to life.
Tower 49 is a 45-story building located between Madison Ave and Fifth Ave, and between 48th and 49th Streets. It's undergoing a reinvention, and, when completed, will have a brand new conferencing center, a high end coffee lounge, a bar and cafe, with 16 floors and over 250k Sq Ft of private office coworking. Tenants will be able to sign a lease that gives them the ability to use the full building - a full floor to call their own, the ability to grow and shrink into and out of the Industrious coworking space, impressive conference rooms for high stakes meetings, a lounge for morning coffee and informal meetings, and a bar with views of midtown for happy hour.
This role is the conductor responsible for working closely with the Kato team to define the overall strategy for the building, bring together all of the right people from within the Industrious, Kato, and external partners to collaborate, and make sure our execution is on point.
You'll help to write the strategic plan for the building, sequence the pieces across design & architecture, construction, marketing, sales, operations, and accounting, anticipate issues before they become problems, and reflect on learnings, all in service of making Tower 49 the hottest place to be in Midtown.
A typical day might involve: facilitating a stand-up of all of the functions working on ongoing projects to make sure they're addressing the right roadblocks; meeting with the Industrious sales team, our broker partners and the Kato team to review trends in what you're hearing from recent tours of the building; working with our accounting team and the Kato team to make sure we have an accurate read on the numbers; spend time with the leaders of the coworking floors and the conference center to identify ways we could work better together; synthesize a questions and issue list from all activities happening in the building to proactively discuss with the Kato team; walk the building as part of your daily rounds to check how the building feels, how construction is coming along on our newest floors, and what would improve our members', guests', and tenants' experience even more
Winning in this role means:
Tower 49 reaches its full potential: it's talked about as the most flexible, hospitality-driven building in midtown, and it's exceeding its financial goals
All of the workstreams to bring this building into its new chapter are moving in lockstep with each other: working together thoughtfully and learning rapidly to make Tower 49 the best it can be for its tenants and guests
You'll love this role and succeed at it if:
You are a business thinker first and foremost. You have pattern recognition both for large P&Ls and operating businesses. You can spot a cost that looks out of whack or a revenue line that smells like it could be higher.
You have been told you have a superpower in building trust with other people. You love getting to know your colleagues and partners as people, easily influence without authority, and enjoy making other people successful.
You get energy from wrangling many moving pieces into a single, coherent plan. You run towards complexity, and you easily organize it into a logical and actionable plan.You are a clear, top down communicator, and use that skill to keep everyone moving in the same direction. You easily distill lots of noise into clear and simple messages.
You are lower ego than most people you know and genuinely want to give and receive feedback. You relish learning opportunities, take a proactive role in your own growth and development, and always want to
You have a massive bias for action. You move in hours, not days or weeks. You like playing strategic thinker and project manager, and easily zoom between the big picture and the micro.
Requirements
P&L Management experience in Commercial Real Estate/Hospitality: You've held direct P&L responsibility (budgeting, forecasting, cost control, and revenue optimization) for a significant operating asset, ideally a Class A commercial office building, a large mixed-use property, or a high-end hotel.
Tenant/Guest Experience and Operations Leadership: You have a demonstrated track record of leading multi-functional teams (including property management, engineering, security, and guest services) to deliver a premium, hospitality-first experience for tenants, members, or guests.
Capital and Operational Project Oversight: Experience successfully managing major capital improvement projects (e.g., lobby renovations, amenity build-outs, system upgrades) from design through execution and stabilization, ensuring minimal disruption to ongoing operations.
Complex Stakeholder Management (Owner/Operator): Proven ability to build and maintain high-trust, collaborative working relationships with building ownership (like the Kato team), major tenants, and external broker partners to align on asset strategy and financial goals.
This role is leveled as a Director, and is based in NYC, at Tower 49. There will be a direct reporting structure with the General Manager, and future Conference Center Manager as your go-to team members.
Compensation
The annual base compensation range for this role is between $145,000 and $155,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 15% bonus and participation in our long-term incentive program.
Base and bonus compensation are just two components of Industrious' total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.
Equal Employment Opportunity
Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Industrious in the News:
Getting Our Team to Show Up And Love It: What We've Learned from Thousands of Office Days
How Industrious became an $800million brand by building a sense of belonging
CBRE Group to Acquire Industrious, Create New Business Segment
A note from our CEO about Industrious + CBRE
Industrious Partners with Delta Business Traveler to Support Every Kind of Business Flyer
CBRE Chooses Coworking Hub for Its New Global Financial Headquarters
The Anti Adam Neumann of the Co-Working Industry
Auto-ApplyCreative Operations Manager
Day, NY jobs
Scale AI accelerates AI development by providing high-quality training data and infrastructure. We work with leading organizations to solve complex problems, enabling them to build transformative AI models. Join our team to shape the future of AI and push the boundaries of innovation.
Role Overview
We are looking for a versatile and detail-oriented Creative Operations Manager to join the Brand Studio at Scale AI. This is an exciting opportunity to help evolve Scale's brand, ensuring the seamless execution of projects across a wide range of initiatives, including marketing campaigns, events, creative content development, and cross-functional collaborations. The ideal candidate is organized, scrappy, thrives in a fast-paced, dynamic environment and is passionate about delivering high-quality results.
Key Responsibilities
Project Management: Oversee the end-to-end production of projects, ensuring they are delivered on time, within scope, and on budget.
Risk Management: Anticipate potential challenges and proactively address issues to ensure project success.
Process Improvement: Develop and implement workflows to optimize project efficiency and team collaboration.
Cross-Functional Coordination: Liaise with internal teams (e.g., marketing, product, and engineering) and external vendors to align priorities and resources.
Budget Oversight: Manage budgets, allocate resources, and track expenditures across multiple projects.
Qualifications
Experience: 5+ years in a production or project management role, preferably in a technology, creative, or agency environment.
Technical Proficiency: Familiarity with project management tools (e.g., Linear, Asana, Jira, Trello) and design/creative tools (e.g., Figma, Adobe Creative Suite, C4D/3D).
Adaptability: Ability to manage multiple projects simultaneously in a fast-paced, ever-changing environment.
Communication Skills: Strong verbal and written communication skills with the ability to articulate complex ideas clearly.
Problem-Solving: A proactive mindset with a knack for solving problems and navigating ambiguity.
Collaborative Spirit: Ability to work effectively with cross-functional teams and foster a collaborative work environment.
Preferred Skills
Experience in the AI, tech, or data industry is a plus.
Background in creative production
Experience working with global teams and managing remote collaborations.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$127,600-$159,500 USD
PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Auto-ApplyDirector of Revenue Operations
Day, NY jobs
Who We Are
Stensul dramatically reduces marketing content creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, Cisco, Demandbase, Equifax, Greenhouse, Siemens, and Thomson Reuters.
At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We're committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!
Position Overview
The Director of Revenue Operations will lead and evolve Stensul's RevOps function across the full customer lifecycle-from demand generation to renewals and expansion. This leader will own the systems, processes, and analytics that empower our GTM teams (Sales, Customer Success, Marketing, Partnerships, and Solutions Consulting) to operate efficiently and scale effectively.
The ideal candidate is a strategic operator who can balance big-picture thinking with hands-on execution, bringing structure, data, and clarity to a fast-moving SaaS business.
What You'll Do
Own the GTM operating framework and underlying systems architecture: define and evolve the processes, data models, and platforms that enable forecasting, pipeline management, and reporting across the full revenue lifecycle.
Lead systems strategy and administration: oversee our CRM (Salesforce), marketing automation (Marketo), and GTM tech stack to ensure clean data, seamless integrations, and user adoption.
Develop actionable insights: build dashboards and analytics that surface leading indicators of performance, drive data-driven decisions, and align executive leadership around consistent metrics.
Partner cross-functionally: collaborate with Sales, Marketing, CS, Finance, and Product to ensure GTM alignment on segmentation, compensation, territories, and campaign attribution.
Drive operational readiness: support annual and quarterly planning, including quota setting, territory design, and headcount/resource modeling.
Enable performance and scale: design playbooks, documentation, and training that help frontline teams execute effectively.
Build and lead a high-performing RevOps team: mentor analysts and specialists, foster cross-functional collaboration, and create career development paths within the organization.
What You'll Need
8-10+ years of experience in Revenue Operations, Sales Operations, or related GTM operations roles, ideally within B2B SaaS.
Proven success operating at scale in a growth-stage (Series B-D) company.
Deep expertise in Salesforce CRM, data modeling, and process design.
Deep experience designing and administering sales incentive compensation plans and quota frameworks.
Demonstrated ability to lead through influence, manage cross-functional stakeholders, and translate complexity into clarity.
Experience managing and developing a team of operations professionals.
Comfortable working with data at scale - from defining GTM dashboards to driving insights and accountability.
Curious and tech-forward, with a strong interest in leveraging AI to elevate internal operations and productivity.
A systems thinker who can balance strategic vision with hands-on execution.
Why You'll Love Working Here!
Competitive compensation package that includes equity - everyone has a stake in our growth
Comprehensive benefits package that includes medical, dental, and vision coverage for you and your dependents, as well as a 401(k), life insurance, commuter benefits and parental leave plans
Flexible time off policy, empowering you to balance work & life in the way that suits you best
Regular Mental Health Days, ensuring that you consistently take time to reset
A culture that prioritizes collaboration and transparency, as well as internal mobility and growth
Salary information: The estimated base salary for this position is $190,000-$220,000 USD, plus variable compensation. Additionally, we offer both significant equity and comprehensive benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
Stensul is an Equal Opportunity Employer, meaning that we do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, or any other protected class. We are deeply committed to creating an environment that celebrates diversity & in which each employee feels empowered to bring their whole self to work.
Auto-Apply