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Specialist jobs at United Wholesale Mortgage

- 145 jobs
  • Lock Desk Specialist

    United Wholesale Mortgage Corp.(DBA UWM 4.6company rating

    Specialist job at United Wholesale Mortgage

    The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients. WHAT YOU WILL BE DOING * Processing lock requests such as manual locks, re-locks, and rate changes * Completing lock related Change of Circumstance requests * Monitoring inbound Lock Desk work queues to maintain SLA on all received requests * Handling inbound phone calls from internal and external clients * Must be able to work 11AM-8PM (M-F) WHAT WE NEED FROM YOU * 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc. * Successful track record with Client Service * Comfortable with numbers and math * Comfortable in a high production role * Strong ability to remain calm and positive in stressful situations * Resourceful when problem-solving and able to think outside of the box while following the process in place * Ability to multi-task, prioritize, and quickly solve any problems that arise * Know when to escalate an issue and to the appropriate team; strong skills in judgment calls * Ability to simplify and include all details to provide appropriate feedback * Proficient with the entire Microsoft Suite * Open to learning, willing to be coached, and able to be adapt quickly in an ever-changing industry * You thrive in a team environment. We're one team working towards one common goal * You have a strong ability to take ownership when necessary - We call this "Thumb Pointing" * Driven with a strong work ethic who thrives on getting better every single day * High School Diploma * Onsite attendance is required and must be able to work 10am-7pm or 11am-8pm THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
    $41k-51k yearly est. Auto-Apply 27d ago
  • Hospitality Specialist

    United Wholesale Mortgage Corp.(DBA UWM 4.6company rating

    Specialist job at United Wholesale Mortgage

    Responsibilities include making sure our Team Members and guests have plenty of caffeine! Making sure coffee is made, kitchens are clean and areas also have plenty of supplies. WHAT YOU WILL BE DOING * Responsible for having coffee ready on each main kitchen by 8am daily and maintain coffee in all kitchens throughout the day. * Maintain kitchen stock (sugar/creamers/forks/spoons/knives/coffee/cups/towels/etc) on specified floors. * Keeping kitchen counters/coffee bars wiped down. * Notifying Leader of low inventory of kitchen/VIP room supplies for additional ordering. * Completing ServiceNow tickets that relate to coffee requests/setups when requests appear. * Keeping adequate stock of kitchen supplies under the counters in kitchens. (see bullet point #2) * Maintaining VIP rooms cleanliness and stocking all items inside the room * Keeping training rooms/ executive meetings coffee filled throughout the day if needed. * These duties will be split amongst team members. Each Hospitality Service will maintain all kitchens/VIP rooms. If one of the team members are off work, the other has to take on the floors of the team member that is off. * All team members that will be on the hospitality team, both will have their OWN duties specific to the floor they are on. WHAT WE NEED FROM YOU Must Have Qualifications: * You are open to learning - we are big on getting better and there's always room for improvement * You wake up each day happy - and stay that way. Bad attitudes are not welcome here. * You thrive in a team environment. We're one big family who has fun together and helps each other. * You're a thumb pointer - you take accountability for your actions * You have a good work ethic * Must be able to lift over 50 lbs * High School Diploma or equivalent * Some Custodian experience preferred THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
    $36k-42k yearly est. Auto-Apply 60d+ ago
  • IT Specialist - NetSuite ERP

    Orion Placement 4.8company rating

    Albion, MI jobs

    Pay: $90,000.00 - $120,000.00 per year Why This Is a Great Opportunity Join a growing, innovative company at the forefront of solar manufacturing and engineering. You'll play a vital role in shaping how technology drives business performance, working directly with decision-makers to make a measurable impact. Enjoy a competitive compensation package, comprehensive benefits, and a workplace that values balance-with three weeks of PTO plus an extra week off between Christmas and New Year's (not counted toward PTO). This is a great opportunity to grow your IT career within a collaborative, forward-thinking organization that's building a sustainable future. Location Albion, Michigan - It is a hybrid position. Note To be considered, candidates must have hands-on experience managing and supporting NetSuite ERP systems. About Our Client Our client is Michigan's leading manufacturer of solar racking systems-veteran and family-owned since 2007. They design and produce high-quality solar roof, ground, and carport systems, all manufactured and inventoried at their Albion facility. With a culture rooted in integrity, innovation, and customer success, they continue to expand their impact across the solar and engineering industries. Job Description Manage and maintain the company's NetSuite ERP environment, ensuring optimal performance and functionality. Provide expert-level technical support to end users, resolving system issues efficiently. Configure and customize NetSuite to align with evolving business needs. Collaborate cross-functionally to design workflows, custom reports, and integrations that streamline operations. Deliver user training sessions to improve adoption and utilization of the system. Support system updates, testing, and documentation to ensure data accuracy and process efficiency. Qualifications Proven experience administering and supporting NetSuite ERP systems. Strong understanding of business processes in manufacturing, supply chain, or engineering environments. Technical proficiency in system configuration, integration, and report building. Excellent communication, analytical, and problem-solving skills. Bachelor's degree in Information Systems, Computer Science, or related field preferred. Why You'll Love Working Here You'll join a family-oriented company that values teamwork, innovation, and accountability. As a key player in a close-knit environment, you'll see your ideas implemented quickly and your contributions recognized. The company's commitment to customer success, employee growth, and sustainable energy solutions makes this a meaningful place to build your career. JPC-439 Job Type: Full-time Benefits: 401(k) Dental insurance Paid time off Vision insurance
    $90k-120k yearly 22h ago
  • Client Specialist

    Robert W. Baird & Co.Orporated 4.7company rating

    Birmingham, MI jobs

    About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. May schedule client appointments and/or conference room for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team's social media presence (website, LinkedIn, X, etc.). Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: 2+ years of prior industry and/or administrative work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. Detail oriented with an emphasis on accuracy. Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. Good analytical and critical problem-solving skills. Bachelor's degree preferred, not required. Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $62k-89k yearly est. Auto-Apply 14d ago
  • Client Specialist

    Baird 4.7company rating

    Michigan jobs

    About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. May schedule client appointments and/or conference room for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team's social media presence (website, LinkedIn, X, etc.). Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: 2+ years of prior industry and/or administrative work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. Detail oriented with an emphasis on accuracy. Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. Good analytical and critical problem-solving skills. Bachelor's degree preferred, not required. Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $62k-88k yearly est. 13d ago
  • Commercial Closing Specialist, Vylla

    Carrington 4.4company rating

    Lansing, MI jobs

    **Come join our amazing team and work from home!** The Commercial Closing Specialist will be responsible for completing closing tasks of a property from contract to sale. Also responsible for all communication between parties, compiling fees, ensuring seller documentation is signed and completed per underwriter instructions, as well as all title and lender clearance items to insure of a timely sale and funding of the real estate owned ("REO") property and/or refinance transactions. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $34.00 - $40.00 an hour plus monthly incentive. Pay is based on job-related knowledge, skills, experience, and other relevant factors. **What you'll do:** - Manage assigned commercial pipeline orders to order searches, issue the title commitment, manage the clearance process, prepare closing statements, and other matters to assure an efficient process is executed and closings are completed in a timely manner. - Work with Management to assure clients and their representatives are quickly responded to and treated with the utmost professionalism. - Comply with relevant regulatory practices surrounding the title and settlement business. - Train personnel as necessary as assigned by management to support the business objectives. **What you'll need:** - High school diploma or equivalent work experience. Bachelor's degree preferred - State title / escrow licenses preferred - Two (2) to five (5) years' of title, settlement services or mortgage experience. - Refinance closing experience preferred. **Our Company:** Vylla Title, LLC is part of The Carrington Companies. We are a full service title agent committed to providing the highest level of service. Our national footprint and full-service model offer a truly progressive approach to managing transactions and creating extraordinary experiences every step of the way. We offer a broad array of services for residential and commercial transactions, with years of expertise to serve many unique client needs. We love what we do and offer an exceptional place to work where you can be part of a strong team. That's why we say we're not just a team, but a "Vyllage." Accelerate your career and join our Vyllage today! To read more visit: ****************** . **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **\#Carrington** **\#LI-GV1** Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
    $34-40 hourly 8d ago
  • Branch Operations Specialist (Kalamazoo, MI)

    Oppenheimer & Co 4.7company rating

    Kalamazoo, MI jobs

    Who We Are: Oppenheimer & Co. Inc. (Oppenheimer) is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services. Job Description: The firm is seeking a Branch Operations Specialist to join their branch office in Kalamazoo, MI. This role requires superior interpersonal skills as well as organizational and multi-tasking skill sets. The candidate should be able to operate independently as well as a member of a team under the leadership of the Branch Manager. This role will report directly to the National Branch Operations Administrator with secondary reporting to the Branch Manager. Responsibilities: * Assist in maintaining the day to day operations to ensure operational excellence * Support client onboarding process * Maintain and process documents * Assist with audit preparations * Communicate effectively and efficiently with home office personnel * Interact and support branch staff and all levels of management * Interact on routine/sensitive matters * Ensure that all documents are sent to home office in a timely manner * Cross training within other positions in the Operations area * Willing and able to take on additional tasks Qualifications: * FINRA Registration: SIE and Series 99 required (Within 6 months of hire) * Brokerage operations experience * Strong attention to detail and accuracy * Intermediate Microsoft Office skills * Ability to navigate multiple computer systems, applications, and utilize search tools to find information * Excellent verbal, written, and interpersonal communication skills * Effective organizational, multi-tasking, and prioritizing skills
    $54k-78k yearly est. 60d+ ago
  • Technical Support Specialist I

    Beacon Health System 4.7company rating

    Kalamazoo, MI jobs

    Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.
    $39k-69k yearly est. 22d ago
  • Commercial Portfolio Specialist

    Case Credit Union 3.7company rating

    East Lansing, MI jobs

    Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Monitors, updates, and services business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Business Services Specialist Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions; a. Monitors, maintains and services business accounts, and serves as primary point of contact for borrowers post close b. Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. c. Assist with the collection of data for annual loan reviews d. Tracks and ensures appropriate business account opening information is received from branches in a timely manner. e. Orders checks for businesses, processes payment history requests, payoff letter requests, lien releases and business member / department mailing needs f. Processes invoices and GL reimbursements g. Scan, organize and file various forms of documentation h. Assists and compiles information related to members research requests i. Maintains, organizes, updates and prepares files for internal audit business files. j. Prepares appropriate vendor reviews k. Monitors negative accounts and assists resolutions in business collections l. Processes business credit report requests, approves RDC requests m. Ensures mortgage recordings and final title policies are received n. Sends out adverse actions for loan denials 2. Assumes responsibility for establishing and maintaining effective business relations with members; a. Assists with questions and problems courteously and promptly. b. Obtains and conveys information as needed. c. Maintains the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management; a. Attends and participates in meetings as required. b. Assists, supports, and replaces Business Services personnel as needed. c. Develop and maintain strong working relationsip with all branch staff to assist with any needs d. Keeps management informed of area activities and of any significant problems. 4. Assumes responsibility for related duties as required or assigned; a. Completes special projects as assigned. b. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Basic knowledge of business account services and procedures, helpful not Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. EXPERIENCE REQUIRED: Prior experience helpful, particularly in a financial environment. SKILLS/ABILITIES: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat
    $50k-60k yearly est. 60d+ ago
  • Loan Processing Specialist - Full Time

    Genisys Credit Union 4.1company rating

    Auburn Hills, MI jobs

    At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Loan Processing Specialist position at our Home Office in Auburn Hills. This position works closely with consumer loans. Job Duties (include but not limited to): Provide support in overseeing and maintaining the Credit Union's CPI program, work with the Credit Union's partner in developing training material in order to train and assist staff and branches with necessary delivery of the product. Review and manage reports on a daily basis to verify lien placement has been perfected. Lien placement includes titles to vehicles, boat mortgages, as well as Uniform Commercial Code statements (UCC-1). Follow through with appropriate steps to ensure the credit union's lien has been perfected if it has not been placed. This may include calling members, other lender lien holders, Secretary of State or Department of Motor Vehicles, or other third parties involved in the loan transaction. Interact with members via phone, e-mail and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Perform file maintenance on members' accounts as necessary. Process termination statements and lien releases when non real estate consumer loans are paid in full. Qualifications: High School Diploma Required or equivalent. Minimum of one year of similar job experience preferred. Knowledge of loan and lien placement practices. Detailed knowledge of Microsoft Excel or Google Sheet to create and maintain databases as needed. Skills/Abilities: Self-starter with an ability to work independently. Strong research and problem resolution skills. Strong attention to detail. Ability to work well in a positive team environment. Strong typing abilities. Good verbal public relations skills. Benefits: Vacation and Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Bereavement Pay Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran
    $43k-50k yearly est. Auto-Apply 35d ago
  • Resolutions Specialist

    Case Credit Union 3.7company rating

    Lansing, MI jobs

    Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional performance of resolution functions. a. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. b. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. c. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. d. Initiates small claims proceedings when appropriate e. Represents the credit union in small claims proceedings when necessary. f. Prepares reports as requested by department manager. g. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. 2. Assumes responsibility for efficient administration of resolutions activities. a. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. b. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. c. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. d. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. 3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. a. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. b. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. c. Maintains confidentiality. d. Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses. 4. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. a. Assist area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Assumes responsibility for related duties as required or assigned. a. Stays informed of changes in resolution policies, procedures, and related legal requirements. b. Ensures that work area is clean, secure and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred. REQUIRED KNOWLEDGE: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. EXPERIENCE REQUIRED: None SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to manage multiple tasks and assignments. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business
    $45k-54k yearly est. 60d+ ago
  • Deposit Operations Specialist

    Union Bancshares of Benton Inc. 4.1company rating

    Lake, MI jobs

    Under general supervision, performs a wide range of operational duties related to deposit operations; reconciling general ledger accounts, wire transfer processing, troubleshooting with internal systems such as the Network and JHA, and the processing of electronic transactions such as ACH and debit cards and provides a full range of professional, technical and general support to customers and Bank Personnel. ESSENTIAL FUNCTIONS Maintain a thorough working knowledge of the bank's customer and deposit servicing system. Maintain a thorough working knowledge of the products offered within Electronic Banking and the systems utilized in processing these products and services. Maintain a working knowledge and understanding of regulations and laws concerning the electronic banking industry. Responsible for ensuring all phone and email requests are answered and completed in a timely, professional manner in accordance with the Bank's Service Standards. Responsible for ensuring all maintenance activities related to Electronic Banking services are completed on a daily basis. Operates FedLine Advantage system to originate wire transfers and ACH return items. Be a resource for Customer Service and other bankers regarding Electronic Banking customer service requests. Secondary backup for ensuring all phone and email requests are answered and completed in a timely, professional manner. Effectively communicates with other departments and all bank locations to facilitate a centralized servicing environment for all Deposit Operations. Responsible for participating in the daily reconcilement of deposit and loan related transactions to the corresponding general ledger accounts. Responsible for posting daily transactions to deposit and general ledger accounts. Responsible for ensuring all maintenance activities related to deposit services are completed accurately on a daily basis. Researches, makes recommendations and resolves customer disputes related to Internet based banking services and deposit transactions (including electronic transactions) in conformance with all financial institution and network regulations. Assists in troubleshooting for Network system in the absence of the Operation's Manager Work with IT Manager on vendor related issues Assists in issuing and resetting passwords on JHA and in Union Bank's networks when users get locked out. Answer and assist with overflow of customer service calls from the Contact Center. Provides exceptional customer service to both internal and external customers. OTHER FUNCTIONS Other duties as assigned from time to time by the Deposit Operations Manager or COO. Adhere and comply with all Bank Policies. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. WORKING CONDITIONS OF THE JOB Stationed at desk area 95% of working time. No particular hazards on the job. No unusual physical exertion required. Requirements JOB QUALIFICATIONS High School education. Ability to work independently. Accounting or Finance experience a plus. Good interpersonal communication and computer skills: ability to operate standard office equipment such as computers and adding machines. Ability to retain confidential information. Professional appearance and manner are required for this customer contact position. Must have proper phone etiquette. ADDITIONAL QUALIFICATIONS Minimum of 1 year of retail banking experience
    $50k-80k yearly est. 60d+ ago
  • Post Close Loan Review Specialist

    Northpointe Bank 3.6company rating

    Grand Rapids, MI jobs

    Job Description The POWER of a CAREER! At Northpointe Bank, we believe your career should empower you - to grow, contribute, and find purpose. We're hiring a Post Close Loan Review Specialist to join our team and help ensure the accuracy, compliance, and completeness of mortgage loan documentation. This position is ideal for someone who is highly organized, detail-oriented, and enjoys working with precision in a fast-paced, collaborative environment. What You'll Do: Review closed loan file documentation to ensure completeness, accuracy, and compliance with investor and regulatory requirements. Record and track deficiencies or suspense items, ensuring timely resolution and communication with internal teams. Prepare files for delivery to investors, auditors, and examiners. Review and process government insurance forms and complete insurance requirements for FHA, VA, and USDA loans. Pay government loan insurance premiums and meet all investor delivery deadlines. Respond promptly to inquiries from investors, internal staff, and correspondent clients. Maintain and update review checklists and work instructions to reflect current compliance requirements. Protect confidentiality of all customer and institutional information in accordance with company policy. What You Bring: High school diploma or equivalent required. 2+ years of experience in mortgage post-closing, loan review, or a related operational role preferred. Working knowledge of FHA, VA, and USDA loan programs, and investor delivery requirements. Proficiency in Microsoft Word, Excel, Outlook, and mortgage banking systems. Strong attention to detail and ability to manage high-volume workflows accurately. Excellent communication skills - both written and verbal. Professional demeanor, strong organizational skills, and ability to prioritize tasks and meet deadlines. A collaborative mindset with initiative and problem-solving ability. Why Join Northpointe? We offer a collaborative, service-oriented work environment where your accuracy and initiative make a direct impact. Enjoy competitive benefits and the satisfaction of working for a trusted bank that values integrity, excellence, and teamwork. Our Hiring Philosophy: Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis. Benefit Information: Medical Dental Vision Life, LTD, & AD&D Dependent Care Spending Plan (DCSA) Employer Stock Ownership Plan with 401(k) feature and company match Complimentary Banking Services Tuition Assistance Ready to Apply? If you're detail-oriented, collaborative, and ready to contribute to a high-performing mortgage operations team, we want to hear from you. At Northpointe Bank, this is more than a job - it's the POWER of a CAREER. AA - EOE Powered by ExactHire:187681
    $37k-51k yearly est. 30d ago
  • Loan Servicing Specialist

    Case Credit Union 3.7company rating

    Lansing, MI jobs

    Responsible for receiving, reviewing, and processing loan packets for indirect car and merchant loans. Responsible for handling consumer credit disputes or related loan problems. Receives written credit disputed for Credit Bureaus, researches payment histories and related credit documents, and works to find satisfactory resolutions to problems. Corrects credit ratings and loan reporting as appropriate. Maintains records and statistics on assigned Department activities. Responsible for verifying auto loan payoffs and mailing out release of liens. Responsible for processing loan correction and skip a payment requests. Assists Vice President of Lending and Consumer Loan Servicing Manager with special projects and assignments as needed. Professionally assists members and vendors and notifies them as needed. Performs related clerical duties as required as well as answers and directs telephone calls. Completes related reports and records and maintains files. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and timely performance of processing functions and processing indirect loan packets. a. Receives member and branch phone calls and resolves inquiries or refers appropriately b. Receives, verifies and processes indirect dealer packets. Verifies income and employment for each packet (unless waived). Contacts Consumer Loan Officer about any discrepancies in approval values. Contacts the dealership about any needed or missing information. Mails out appropriate member information. c. Processes payoffs, verify accounts in good standing and mail out release of liens. Process guarantee release of lien requests according to guidelines. d. Processes extension requests via Skip A Payment promotion. Verify account and loan standing, process requests, mail out denial letter and call member. e. Processes loan corrections as requested by authorized personnel. Researches payment histories, reverses payments, corrects due dates, payment history, interest calculation, late fees. f. Processes collateral protection insurance (CPI) premiums and refunds. Adjusts payment amount and due date accordingly. Works with MSRs and vendors to ensure accurate information is on file. Processes insurance waivers according to guidelines. g. Handles Credit Bureau disputes regarding delinquent loans, closing dates, joint loan responsibility, credit ratings, document errors or related problems. Receives disputes, obtains and conveys information as needed, and works to find a satisfactory solution. Refers problems as appropriate h. Corrects credit ratings and loan reporting as appropriate. Ensures that disputes are resolved tactfully and promptly, and in accordance with Credit Union policies and procedures. Records member complaints, related information and resolutions as appropriate. i. Assists in writing procedures for job duties and training other department personnel j. Assists Consumer Loan Servicing Manager and VP of Lending with special projects and assignments as needed. Follow up with vendors, draft letters to members, research current market prices. 2. Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and merchants. a. Obtains and conveys information as needed. Composes correspondence as needed. b. Resolves (or refers) questions and requests promptly and courteously. c. Keeps members informed of Credit Union services and policies. d. Assists in counseling members whose skip a pay, or storage insurance requests were denied, explaining reasons while offering alternatives e. Maintains and projects the Credit Union's professional reputation. f. Maintains confidentiality. g. Maintains and updates files, records and documents h. Completes miscellaneous reports as assigned. 3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management. a. Assists branches and related departments as needed. Answers questions and resolves problems as needed. b. Supports and replaces Lending personnel as needed. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings as required. e. Completes records and reports promptly and accurately. f. Assists in training and cross-training personnel g. Completes additional projects as may be assigned 4. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Copies and distributes requests and re-presentments. c. Completes special projects as assigned. Stays abreast of changes in loan services operations and policies. e. Replaces area personnel as needed PERFORMANCE MEASUREMENTS 1. Credit Bureau disputes and complaints are handled in accordance with established Credit Union policies. Disputes are received and researched and resolutions that support both Credit Union interests and member needs are reached. 2. Recordkeeping errors or discrepancies are identified and resolved. Credit ratings and loan reporting documents are corrected as necessary 3. Problem accounts are researched and promptly resolved. 4. Professional business relations exist with members, institutions, and businesses. Assistance is provided as needed. 5. Good working relations exist with Credit Union personnel. Assistance and support are provided as required. Management is properly informed. 6. Management is appropriately informed of area activities. 7. Loan processing functions are completed in accordance with established policies and procedures 8. Files are accurate and up-to-date. Required reports and documentation are accurate and timely. 9. Attends needed training and education sessions QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: None Experience Required: 6 months to a year of related experience preferred. Skills/Abilities: Excellent communication and public relations skills. Solid math skills. Able to analyze accounts. Attentive to detail. Well organized. Ability to assist others. Able to use PC, calculator, phone, and all related business equipment. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 85 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities. CASE prides itself on having a culture focused on diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. Additionally, at CASE Credit Union, we're committed to hiring the best and brightest. Just as we are dedicated to helping our members achieve success, we are dedicated to helping our employees grow and thrive. That's why we are proud to offer a team-oriented working environment, with competitive salaries and benefits, and countless opportunities for growth and advancement. CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them. We also provide tuition reimbursement for those who desire to continue their education while working with us. Come work with CASE Credit Union and experience exciting career opportunities in the financial industry.
    $38k-44k yearly est. Auto-Apply 30d ago
  • Loan Servicing Specialist

    Choiceone Financial Services, Inc. 4.2company rating

    Fenton, MI jobs

    Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." Handles various loan servicing processes and functions, including escrow administration, insurance tracking, lien continuations and releases, account reconciliation, and reporting. Handles the more complex customer service issues related to loans. Reports To: Loan Servicing Team Lead Essential Duties and Responsibilities * Oversees the process of maintaining and balancing loan servicing DDA's and GLs, providing administrative assistance to Accounting with transaction research when requested. * Oversees the management of the escrow portfolio, including; monitoring reports for escrow error resolution (ex. large negative escrow balances, escrow accounts with no addenda's, escrow accounts with no annual analysis, etc.), monitoring system generated Excess Escrow Refund Checks, monitoring system generated annual escrow analysis reports, maintaining active Tax Log, and maintenance of Vendor portfolios. * Oversees the escrow disbursement process for all loans, including force place, property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. * Oversees all maintenance of escrow accounts, including escrow account recalculations, initiation or cancellation of escrow accounts post close, and escrow counseling with borrowers when necessary. Processes escrow disbursements for all loans, including property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. * Oversees all PMI maintenance, including cancellations. Reviews loans for cancellation eligibility and counsels' borrowers on options. Orders appraisals for cancellation recommendations and processes approved cancellations with MI companies, removes PMI from loans. * Oversees the insurance cancellation tracking process, including force placing coverage as needed. * Oversees the lien release process, including removing paid off loans from Tax Service database, removing paid off loans with escrow from Tax Log, filing UCC terminations, preparing vehicle lien releases, preparing and filing mortgage and assignment of leases and rents discharges, issuing payoff refunds. * Prepares and publishes various reports on a regular basis. * Research and resolve complex system processing issues and errors. * Answer requests and inquiries that are received via phone or email from internal and external customers, or third-party vendors and companies. * Processes all loan type post close maintenance, including payment error resolution, auto debit setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. * Works with third party vendors to identify efficiencies in servicing processes. * Additional responsibilities as assigned. * Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and state banking regulations as applicable. Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education * High School Diploma or GED * Minimum of two (2) years' retail banking experience Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations. By signing below, I acknowledge and understand the expectations and requirements of my role and agree to meet these duties to the best of my ability.
    $32k-52k yearly est. 3d ago
  • IL CSS Specialist

    Midland Credit Management 4.5company rating

    Troy, MI jobs

    Applicants must have current authorization to work in the United States on a full-time basis. The IL CSS Specialist is responsible for supporting the Internal Legal Department in a multitude of compliance related and administrative tasks. This includes the monitoring of automated and manual processes to ensure the proper handling of outsourced accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results. This position requires strict adherence to process guidelines and instructions. RESPONSIBILITIES Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines Identify and escalate issues that may be a risk to the company Perform other duties, as assigned. MINIMUM REQUIREMENTS EDUCATION: High School Diploma FIELD OF STUDY: General Education EXPERIENCE: Required: 1 - 2 years customer service or clerical experience. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Good written communication and documentation skills Proficiency with Microsoft Office products Ability to effectively prioritize and multi-task Excellent attention to detail PREFERRED QUALIFICATIONS EDUCATION: Bachelor's FIELD OF STUDY: Business or Related Field EXPERIENCE: Preferred: 2+ years' work experience in financial services or legal related field. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Knowledge of FDCPA, FCRA or other regulatory training If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact ****************.
    $31k-50k yearly est. Auto-Apply 9d ago
  • Loan Sales Specialist

    Onemain Financial 3.9company rating

    Traverse City, MI jobs

    At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career. In the Role Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options Requirements: High School Diploma or GED Preferred: Sales, Collections or Customer Service experience Bilingual - Spanish Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
    $39k-72k yearly est. Auto-Apply 22h ago
  • Commercial Relationship Specialist

    UMB Bank 4.6company rating

    Lansing, MI jobs

    **COMMERCIAL RELATIONSHIP SPECIALIST-FRANCHISE FINANCE & HEALTHCARE** At UMB Bank, the Commercial Relationship Specialist provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. **Primary Responsibilities** + Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate + Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship + Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. + Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance + Maintain client records for both loan and deposit accounts + Provide professional and courteous customer service while answering questions, researching issues, and providing resolutions as needed + Facilitate loan payoffs and collateral release requests + Assist with Analysis Refund requests + Facilitate no-pin wires + Assist with transfers + Handle customer overdraft communication and decisioning + Provide and assist with Loan and Deposit Account information/documentation **Requirements** + High School Diploma or GED and three (3) years general banking experience OR a Bachelor's degree and two (2) years banking or client support experience. Application Deadline: December 31, 2025 **Compensation Range:** $37,490.00 - $71,920.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB
    $37.5k-71.9k yearly 15d ago
  • Skiptracing Specialist

    Midland Credit Management 4.5company rating

    Troy, MI jobs

    Applicants must have current authorization to work in the United States on a full-time basis. We are currently recruiting for Skip Tracers in our Troy, MI office. Are you someone with strong investigative skills and do you enjoy thinking “outside of the box?” If so, we are looking for you. The Skip Tracing Specialist is responsible for using various tools to locate and verify a consumer's place of employment, bank accounts, and addresses to assist with garnishment and/or legal collection efforts. The position offers base along with an incentive plan. Your income potential is determined by your ambition to achieve more. We are driven by success, and we encourage the same. Base hourly pay is $16.93/hr + Incentives! We are now offering a New Hire $700 guaranteed incentive, followed by the potential to make continued monthly incentives!! Our top 3 earners earned more than $1,500 in monthly bonus! Training Schedule (first 12 weeks of employment): Monday through Friday, 8:30AM - 5:00PM. After Training Schedule: Monday through Friday, 7:30AM - 5:00PM with the flexibility to work your desired shift in our beautiful Troy office. Success skills for this role are: Goal-oriented Independent worker Solutions driven A drive to succeed Superior computer skills (internet navigation, Excel, Word) Strong communication skills Other Key Qualities Desired: Some Skip Tracing experience TLO and Accurint experience Previous experience with the FDCPA Data Entry Ability to multi-task Attention to detail Benefits Include: Medical/Dental/Vision 401(k) matching Paid Time Off No Weekends Floating Holidays Pet Benefits Paid Tuition Wellness Reimbursement Plan (Gym Memberships, Smoking Cessation, etc.) Experience Required: MS Office, specifically Excel. Ability to search Google Search Engine. Preferred: Previous Skip Tracing, Call Center, Collections, Customer Service experience. Education Requirement: High School Diploma/GED Equivalent #LI-DP1 If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact ****************.
    $16.9 hourly Auto-Apply 38d ago
  • Commercial Loan Boarding Specialist

    First Merchants Corporation 4.5company rating

    Farmington Hills, MI jobs

    First Merchants Bank is seeking a Commercial Loan Boarding Specialist to join our team! This position will perform the boarding of commercial and commercial real estate loans to the core system. Tasks are to be performed in a timely manner as deemed critical in accordance with Regulatory requirements and departmental procedures. To be successful in this position, one must provide quality customer service through accurate and efficient processing and be willing to learn multiple tasks as needed. Essential Duties and Responsibilities: * Validate and interpret complex commercial loan documentation in order to determine loan boarding requirements. * Determine any new or renewal loans that require priority boarding. * Communicate and follow up with lending staff on any loans with Pre-Boarding issues. * Accurately input required fields for new and renewal loans into the Core system (FIS Horizon). * Input information for Impaired Loans into the system. * Process and balance on-line loan related transactions. * Assist with set up of loan exception items. * Assist with quality and post audit reviews. In order to be successful in this position, we require the following: * High school diploma or equivalent (GED). * A minimum of one (1) year of commercial loan boarding, commercial documentation, or related commercial experience. The following would be a plus: * Prior commercial loan boarding experience, including attorney prepared and participated loans * Experience with FIS Horizon System and OnBase System * Proficiency in Microsoft Office First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible Spending Accounts * Vacation/Sick Time * Paid Holidays * Paid Parental Leave * Tuition Reimbursement * Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!
    $32k-37k yearly est. 20d ago

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