Quality Assurance Specialist jobs at UnitedHealth Group - 437 jobs

Responsible for quality control review activities for the Bank's loan portfolio. The Loan Servicing Quality Control Specialist will assist in creating and maintaining QC requirements related to loan operations. This will include validating system reports, follow-up for missing or inaccurate information, and performing other duties pertaining to the loans held, serviced, originated, or sold by the Bank. In addition, this candidate will monitor and review all necessary quality control tasks to ensure they are performed in compliance with Bank policies and procedures. The desired candidate will have a very strong attention to detail with the ability to quickly resolve any issues to mitigate both monetary and reputational risk. ESSENTIAL FUNCTIONS: Performs reviews related to reports and/or loans in accordance with the department's procedures to ensure customer and bank expectations are met. Maintains existing procedures/processes and coordinates implementation of new procedures/processes to ensure the Bank is in compliance with applicable regulatory requirements, as needed. Updates and maintains quality control log, note inventory log, and PIF log. Performs quality control reviews on all new loan files to include core system and documentation. Performs quality control activities on closed and denied/withdrawn loans as defined in policies and procedures. Reviews quality control departmental reports for maintenance activities, accuracy and completion. Follows up for any post-closing documentation items and escalates any time delays or issues related to quality control to appropriate management team to ensure items are resolved timely and accurately. Maintains industry knowledge, stays abreast of regulatory changes with regards to all loan origination and operation. Updates procedures as these environments change. Reviews daily rates to ensure accuracy on the core system. Reviews and mails all system generated notices. Completes internal file audits to ensure accuracy and originals are maintained per regulatory requirements. Prepares PIC posting sheets daily to ensure allocation of loans to appropriate GL. Supports document imaging initiatives. Balances DDA and GL accounts. Performs other related duties as required. REQUIRED EDUCATION / EXPERIENCE / SKILLS: Post high school education with one (1) to three (3) years of mortgage loan servicing experience or some comparable combination of education and experience. Knowledge of all pertinent regulations related to Residential, Consumer, and Commercial lending. Excellent written and verbal communications skills. Strong customer service orientation. Proficient operation of the Bank's loan servicing system and Microsoft software such as Word, Excel, and Outlook. Working knowledge of the Bank's loan product offerings, Bank loan regulations and the Bank's loan policies and procedures. Ability to interact with co-workers and customers in a positive manner. Ability to exchange information with others clearly and concisely: to present ideas, facts and technical information. Ability to perform under stress when confronted with critical timeline constraints and large work volumes. Ability to perform a variety of duties within the department, after receiving appropriate cross training, without the loss of efficiency or composure. Ability to receive guidance and supervision and follow work rules and procedures. Ability to meet deadlines, and to meet punctuality and attendance standards. Ability to systematically identify task requirements and monitor progress towards accomplishment. Ability to maintain relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive to others and to convince and persuade. Ability to work independently as well as in a team-based environment. Ability to learn quickly with a strong attention to detail and problem-solving. Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing. For consideration for this position, send resume to: ********************************* Windsor Federal Bank, 270 Broad Street Windsor, CT 06095 An Equal Opportunity Employer

Under the direction of the Customer Care Center/ITM Manager, the ITM Specialist plays an integral role in ensuring that an exceptional customer experience is achieved in each banking interaction. In this role, the ITM Specialist assists customers and processes transactions via video, through our Customer Care Center and Interactive Teller Machines (ITMs). The ITM Specialist enhances customer relationships by providing tailored and accurate service through multiple delivery channels. The ITM Specialist is responsible for engaging with current customers, providing exceptional service and addressing inquiries professionally via the telephone and online. Flexibility to work extended hours and Saturdays is required. ESSENTIAL FUNCTIONS: Facilitates routine transactions using an ITM. Processes allowable financial transactions for customers which may include deposits, withdrawals, loan payments, and cashing checks. Verifies customer deposit requests, including proper payee and endorsement of checks. May provide certain transaction exceptions, within policy or procedural guidelines. Effectively communicates with and assists internal and external customers in a professional, positive, and composed manner while using effective listening abilities to resolve customer inquiries and requests. Provides resolutions and creative solutions to non-traditional banking inquiries. Services all banking inquiry types, including customer accounts and ATM/debit card research and maintenance, navigation and technical support for electronic services, fraud research and disputes. Has extensive knowledge of all products and is proficient in navigating required electronic product delivery systems. Aids internal and external customers with electronic delivery inquiries and demonstrates research, problem resolution and technical expertise for electronic products and services. Assists customers in navigating and troubleshooting our electronic products. Identifies and pursues opportunities to build and deepen consumer and business customer relationships by actively listening and engaging with the customer to cross-sell products and services and understand their current and future financial needs and priorities. Offers needs-based solutions and educates customers on products, promotions, and digital services to assist the customer in reaching their financial goals. Maintains a discerning ability to strongly authenticate callers over the phone and mitigate risk by recognizing and reacting to covert and overt attempts of illicit activity. Makes sound judgements balancing customer service and risk to the Bank and provides first-level approval authority for certain transaction exceptions, within policy or procedural guidelines. Provides service escalation to management, as necessary. Maintains knowledge of and compliance with applicable federal, state, and local laws and regulations governing the activities of the Bank, as well as a well-rounded knowledge of both front end and back-office operations. Understands when to escalate a problem or situation to management or another department/branch. Owns any customer issues from beginning until resolution while making sure to keep customer informed throughout the process. Is cross trained in all basic Customer Care Center procedures and all verbal and written delivery channels, including phone system, chat, email, and ITM. Directs calls to appropriate Bank departments and associates. Adheres to all Bank, security, and regulatory policies and procedures, including but not limited to, Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position-related regulations, policies, and best practices. Reports any discrepancies to the supervisor. Adheres to all operational policies and procedures. Participates in Bank promotions and community events to increase outreach and foster new business opportunities. Applies new technology, serves as a subject matter expert on ITMs and stays up to date on process improvements and technology enhancements. Performs other related duties as required. REQUIRED EDUCATION / EXPERIENCE / SKILLS: High school diploma or equivalent is required, along with a minimum of one (1) to three (3) years of banking experience. Call center or retail banking experience is preferred. Strong critical thinking skills - ability to assist others, sound decision making skills. Strong customer service and sales skills, as well as strong written communication skills are required. Proficient verbal and numerical aptitudes are required. Must be able to work in a high-volume setting and must demonstrate an ability to quickly learn and adapt to changing systems, applications, policies, and procedures. Maintains a professional appearance while communicating effectively through on-screen technology. Possesses working knowledge of financial institution policies, procedures, services, and products. Detail oriented and able to assist customers through the ITM process. Ability to prioritize several daily responsibilities; must be highly organized and possess the ability to meet deadlines as required. Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure. It is required that the employee in this position can work independently and as part of a team, with the ability to easily transition between jobs based on Bank and department needs. Ability to work flexible/extended hours including Saturdays. Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality, and attendance standards. Ability to interpret ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations. Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing. For consideration for this position, send resume to: ********************************* Windsor Federal Bank, 270 Broad Street Windsor, CT 06095 An Equal Opportunity Employer

What are important things that YOU need to know about this role? Remote: This position is eligible for fully permanent remote work, allowing you to work from anywhere. Schedule: Monday to Friday, with typical day shift hours from 8:00 AM to 5:00 PM CST. Possible Weekend or Extended Hours: There may be occasional weekend or extended hours to meet contract deadlines or urgent requirements. Holiday Coverage: Some flexibility will be needed for holiday coverage depending on business needs Experience: Candidates should have prior experience in a dental or medical setting, along with a strong understanding of healthcare terminology. What will YOU be doing for us? Review, analyze, and process complaints and appeals regarding dental and vision services. This position communicates with both internal and external entities to resolve complex payment disputes, quality of care issues, and requests for appeal regarding the denial of healthcare and/or dental services. What will YOU be working on every day? Analyze, triage, investigate, research, and process standard and escalated appeals, complaints or state complaints from members, providers, health plans and state agencies. Communicate effectively with internal staff, members, and providers in the investigation and resolution of various appeals, complaints, and grievances. Accurate data entry and documentation of all appeal, complaint, and grievance activity for reporting and trending analysis. Accurately create formal correspondence to confirm receipt and provide resolution for member and provider complaints and appeal requests. Analyze and process all inbound mail scans and enterprise follow up communication to the Appeals department. Maintain strict compliance by utilizing Open Inventory Report, DASH and regulatory standards for appeal and grievance turnaround times and documentation requirements, including immediately notifying a member of department leadership or quality auditor of potential compliance risk. Participate in client audits and SKYGEN reaccreditation audits and interviews. Utilize all job aids, work instructions and step actions available to maintain current knowledge and understanding of existing process based on delegated responsibilities. Participate in job aid creation or updates in collaboration with ACG III and IV. Utilize assigned team specific chats while communicating effectively and in a professional manner as it relates to work assignments. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates High school diploma or equivalent required Required Level of Experience 1 plus years of job related experience (such as billing, problem solving, researching, etc.) 1 plus years of job related experience interacting with customers and clients Required Knowledge, Skills, and Abilities Knowledge of general computer software; to include competencies in Outlook, Excel, and MS Word. Ability to work overtime as needed. Ability to communicate effectively and engage in a remote environment Ability to work through challenging issues with others in a professional manner. Accurate inventory management including data entry, time management and typing skills. Strong verbal and written communication skills. Ability to draft letters with strong attention to accuracy and grammar. What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Experience Previous experience processing appeals or complaints in a healthcare setting. 2 years of prior job related experience (Dental Assistant, Dental Office Manager, Dental front office, or health/dental insurance, including managed care operations, accounts receivable and or billing) Preferred Knowledge, Skills, and Abilities Ability to resolve complex problems. Ability to work autonomously. Experience working in a dental environment. Ability to successfully have crucial conversations to resolve assigned appeals or complaints.

**Resp & Qualifications** **PURPOSE:** The Quality Specialist II is responsible for examining and evaluating the accuracy of transactions in accordance with regulations, and company guidelines. Fairly and consistently reviews team interactions with both internal and external parties to ensure accuracy and support success in executing superior service and quality. Acts as subject matter expert and actively participates in projects. **ESSENTIAL FUNCTIONS:** + Audits assigned function (service, claims, enrollment) for accuracy, benefit payment, contract interpretation, and compliance with policies and procedures. Identifies, documents and reports transaction errors utilizing departmental quality monitoring templates in a timely manner to ensure prompt resolution. + Conducts structured coaching and feedback sessions. Provides feedback and recommends improvement action plans for areas of deficiency within the group or for an individual. + Participates in the creation and implementation of new methods, processes and/or products. + Prepares reports and submits them to manager. Assists in development of special department projects and participates in divisional projects. **QUALIFICATIONS:** **Education Level:** High School Diploma or GED. **Experience:** 5 years Auditing, Quality Assurance, Operations, Training, Project Management or comparable work experience. **Knowledge, Skills and Abilities (KSAs)** + Knowledge of quality assurance and production technologies. + Proficient in Microsoft Office programs. + Knowledge of industry standards, quality control techniques and procedures. + Excellent communication skills both written and verbal. + Excellent research and organizational skills. + Strong Interpersonal skills. + Extensive analytical and problem-solving skills. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. **Salary Range:** $47,664 - $87,384 **Salary Range Disclaimer** The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). **Department** Enrollment Busi Support **Equal Employment Opportunity** CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **Where To Apply** Please visit our website to apply: ************************* **Closing Date** **Please apply before: 1/19/2026** **Federal Disc/Physical Demand** Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. **PHYSICAL DEMANDS:** The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. **Sponsorship in US** Must be eligible to work in the U.S. without Sponsorship \#LI-ZW1 REQNUMBER: 21726

Job Description WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. Office location - Iselin, New Jersey (hybrid) Base range - 70,000 - 90,000 ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as part of the America's DCU working in a Global and multicultural Team that ensures customer complaints are captured, assessed for reportability, processed and resolved in a timely manner as per applicable internal and regulatory requirements. Perform initial screening of new complaints to determine potential reportability, investigator and appropriate investigation location. Process local device return logistics for complaint handling. Perform follow-ups with investigators, LPOC's and other partners to ensure complaints are processed in a timely manner. Continuously review complaint files to ensure documentation is aligned according to requirements (internal/external) and good documentation practices. Perform final review of complaint files to ensure all activities were completed and documented accordingly. Provide input on Global Projects and process improvements related to complaint handling. Provide support for stakeholders and ensure that Global complaint process inspections and audits (internal and external) are effectively managed. Serve as a contact person to local Customer Service, Affiliates and LPOC's to ensure all appropriate complaint information is received for day-to-day complaint handling. Be available for early morning calls with global Team 1-2x per month. REQUIREMENTS: Bachelor's degree required Experience or knowledge with Complaint Handling processes and associated standards and regulations (FDA, ISO 13485, CFR, GMP, etc.) preferred Proficient with Microsoft Office tools (Excel, PowerPoint, Word). Salesforce and/or Complaint Management System experience preferred Possess leadership capabilities Strong problem-solving and time management skills Team player Ability to work independently The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.

The Senior Manager, Quality Assurance & Automation is a hybrid hands-on leadership role responsible for defining, building, and scaling a modern QA and test automation capability. This role balances deep individual contribution, strategic practice leadership, and people management. The ideal candidate is a technically strong QA leader who can set standards, design automation frameworks, and directly contribute to complex testing initiatives, while also establishing a long-term QA strategy and leading a high-performing QA team. This role partners closely with Engineering, Product, Architecture, DevOps, and business stakeholders to ensure quality is embedded throughout the SDLC and aligned to business outcomes. Accountabilities: Individual Contributor - QA Engineering & Automation * Act as a hands-on senior QA engineer, directly contributing to test design, automation, and execution for complex systems and integrations * Design, implement, and evolve automated testing frameworks across UI, API, integration, performance, and data layers * Establish and enforce quality gates within CI/CD pipelines, including test execution, reporting, and defect management * Lead testing for high-risk initiatives, major platform migrations, and releases by defining test approaches, environments, and data strategies * Evaluate and select QA tools and technologies, ensuring scalability, maintainability, and alignment with engineering standards * Provide technical guidance and mentorship to QA engineers and developers on test automation best practices * Drive root cause analysis for defects and quality issues, ensuring systemic fixes rather than one-off remediation * QA Practice Strategy & Standards * Define the overall QA vision, operating model, and roadmap, shifting the organization toward a modern, automation-first, quality-engineering mindset * Establish QA standards, methodologies, and best practices across functional, non-functional, and automated testing * Define test coverage models, quality metrics, and KPIs that clearly measure product quality and release readiness * Partner with Engineering and DevOps to embed quality early in the SDLC (shift-left testing) * Create scalable approaches for test data management, environment strategy, and regression optimization * Continuously assess and improve QA maturity, tooling, and processes to support growth and platform modernization People Leadership & Team Management * Lead, mentor, and develop a team of QA engineers and automation specialists * Set clear expectations, goals, and career paths for team members, fostering accountability and continuous learning * Conduct performance reviews, provide coaching, and identify skill gaps with targeted development plans * Support hiring, onboarding, and team scaling to meet evolving delivery needs * Promote a culture of ownership, collaboration, and quality accountability across engineering and product teams Qualifications: * Bachelor's degree or related experience in Computer Science, Information Systems or Business Administration. * 10+ years of experience in Quality Assurance, Test Engineering, or Software Engineering with a strong QA focus * 5+ years in a senior or lead QA role with hands-on automation responsibilities * Deep experience building and maintaining automated test frameworks (UI, API, integration) * Strong understanding of CI/CD pipelines and integrating automated testing into modern delivery workflows * Experience leading QA for complex, enterprise-scale platforms and integrations * Proven ability to balance hands-on execution with strategic leadership and people management * Experience in regulated or highly complex domains (insurance, financial services, healthcare, etc.) * Experience supporting cloud-native platforms and SaaS applications * Familiarity with modern test frameworks and tools (e.g., Playwright, Cypress, Selenium, REST-assured, JUnit/TestNG, Postman, etc.) * Experience driving a transition from manual testing to automation-first quality engineering * A scalable, automation-driven QA practice embedded across engineering teams * Improved release quality, faster feedback cycles, and reduced production defects * Clear QA standards, metrics, and accountability across the organization * A high performing, engaged QA team with clear career progression Compensation: * $125,000 - 145,000 commensurate with experience, plus bonus eligibility Benefits: We are proud to offer a robust benefits suite that includes: * Competitive base salary plus incentive plans for eligible team members * 401(K) retirement plan that includes a company match of up to 6% of your eligible salary * Free basic life and AD&D, long-term disability and short-term disability insurance * Medical, dental and vision plans to meet your unique healthcare needs * Wellness incentives * Generous time off program that includes personal, holiday and volunteer paid time off * Flexible work schedules and hybrid/remote options for eligible positions * Educational assistance #TMG

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Describe the position: We are looking for a detail-oriented and process-driven Policy Assurance Specialist to support underwriting operations by reviewing inspection reports, verifying policy data, and issuing policy documentation. This role is ideal for someone who thrives in a task-focused, collaborative environment and enjoys the critical behind-the-scenes work that ensures policy accuracy and compliance. This is an exciting opportunity for professionals who are highly organized, customer service focused, and looking to grow in the insurance industry. Responsibilities: * Review Property/ Workers Compensation inspections and surveys for completeness and accuracy compared to rated/ issued policies. * Review policy bind requests for completeness, accuracy and qualification by insurance carrier partners. * Issuance of endorsements and cancellation notices. * Inbound and outbound phone calls with agency partners. * Maintain updated and accurate documentation at policy and client level. * Develop and maintain a knowledge base of evolving state, product and company offerings and appetites. * Provide exemplary customer service at each interaction. Requirements: * Must be proficient with Microsoft Office * Must be highly organized, detail oriented and have excellent time management skills. * Must have strong written and verbal communication skills. * Have a "can do" attitude and be very task driven. * Ability and desire to work in a team environment. Education/Experience: * Associates degree preferred. High School diploma or GED required. * Property/ Casualty license preferred. Physical Demands Prolonged periods of sitting at a desk and working on a computer Benefits & Perks: ● Competitive Compensation ● Industry Leading Healthcare ● Savings and Investments ● Charitable Giving Programs ● Offering hybrid work option ● Opportunities for Growth ● Parental Leave ● Generous time away Acrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisure's Human Resources Talent Department. For more, visit **************** or learn more here. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: * Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. * Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. * Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. * Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. * … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting *******************. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.

Job Title: Policy Assurance Specialist Department: Unified Underwriting Support About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Describe the position: We are looking for a detail-oriented and process-driven Policy Assurance Specialist to support underwriting operations by reviewing inspection reports, verifying policy data, and issuing policy documentation. This role is ideal for someone who thrives in a task-focused, collaborative environment and enjoys the critical behind-the-scenes work that ensures policy accuracy and compliance. This is an exciting opportunity for professionals who are highly organized, customer-service focused, and looking to grow in the insurance industry. Responsibilities: • Review Property/ Workers Compensation inspections and surveys for completeness and accuracy compared to rated/ issued policies. • Review policy bind requests for completeness, accuracy and qualification by insurance carrier partners. • Issuance of endorsements and cancellation notices. • Inbound and outbound phone calls with agency partners. • Maintain updated and accurate documentation at policy and client level. • Develop and maintain a knowledge base of evolving state, product and company offerings and appetites. • Provide exemplary customer service at each interaction. Requirements: • Must be proficient with Microsoft Office • Must be highly organized, detail oriented and have excellent time management skills. • Must have strong written and verbal communication skills. • Have a “can do” attitude and be very task driven. • Ability and desire to work in a team environment. Education/Experience: • Associates degree preferred. High School diploma or GED required. • Property/ Casualty license preferred. Benefits & Perks: • Competitive Compensation • Industry Leading Healthcare • Savings and Investments • Charitable Giving Programs • Offering hybrid work option • Opportunities for Growth • Parental Leave • Generous time away Acrisure is committed to making an impact in our communities by giving back, with millions committed to children's health with Helen Devos Children's Hospital and UPMC Children's Hospital of Pittsburgh. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at ************************************* To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Join us at Lonza as the Quality Assurance Specialist III- External Quality in the dynamic field of Manufacturing. Located in the vibrant community of Vacaville, CA, USA, this role is integral to our mission to deliver world-class quality solutions. This position has been built to support our ongoing growth and dedication to outstanding customer service. You'll be part of an ambitious team crafted to improving lives and driving flawless operations! Key responsibilities: Assist and support customers with all quality-related issues, including tech transfer, lot disposition, process validation, routine production issues, deviations, and regulatory compliance. Serve as a liaison to external customers for quality-related items such as change controls, deviations, investigations, CAPAs, Product Quality Reviews, and Quality Agreements. Facilitate discussions between customers and internal groups such as Manufacturing, Engineering, MSAT, and QC. Ensure customer feedback is addressed and necessary approvals are received. Represent QA in internal and Joint Project Team (IPT/JPT) meetings, establish agendas, publish meeting minutes, and track action items. Find opportunities for improvement in Lonza's quality systems and customer interactions, leading projects to successfully implement effective solutions. Support and guide QA Project Managers and Compliance team members, potentially acting as a delegate for the department manager. Work together with internal collaborators to achieve critical metrics. Key requirements: Bachelor's degree in Science or relevant field. Proven experience in a GMP Environment within DS Biologics, Pharmaceuticals, or similar industries. Strong quality decision-making and problem-solving skills, with the ability to operate with some mentorship. Ability to successfully implement strategies for issue remediation. Strong compliance experience is a plus. We recognize that attracting, developing and retaining the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure that we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $ 88,000 - $140,000. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities; while also allowing for differentiation on performance based on the breadth of our ranges, most new hires will start at the company between the lower and the middle part of the applicable range. We tailor our offers within the range based on job-related factors, including organizational needs, internal equity, market data, geographic area and the selected candidate's experience, education, industry knowledge, location, technical and/or communication skills and other factors that may prove relevant during the selection process. This range is only inclusive of base salary, and base pay is just one component of Lonza's total compensation package for employees. Full-time employees are eligible to receive a performance-related bonus, as well as a comprehensive benefits package including medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Job Description Are you passionate about ensuring software quality and delivering an exceptional end-user experience? We are looking for a dedicated Software Quality Assurance (SQA) Specialist to join our team. In this role, you will monitor, analyze, and test software during development to ensure quality, security, and accuracy. Your efforts will be crucial in releasing products that meet the highest standards. Key Responsibilities: Create and execute test plans for new and existing software. Ensure software functions properly on web, iOS, and Android platforms. Communicate issues and bugs to project and development teams. Generate and run automated and manual tests. Oversee product inspection and testing for quality and conformance. Demonstrate optimal user experience for new functionalities. Perform regression and production testing. Qualifications: Familiarity with bug tracking, ticketing, and testing. Analytical and creative thinking skills. Understanding of agile/scrum methodology. Knowledge of quality assurance terminology, methods, and tools. Proficiency in best practices for testing, version control, and defect management. Strong problem-solving skills and a passion for innovation. Ability to work independently and as part of a team. Bachelor's degree in Computer Science or a related field, or equivalent relevant experience. About Cottingham & Butlers Wellness Division: HealthCheck360 was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. We sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday - that's who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on ********************** | LinkedIn | Facebook

Are you passionate about ensuring software quality and delivering an exceptional end-user experience? We are looking for a dedicated Software Quality Assurance (SQA) Specialist to join our team. In this role, you will monitor, analyze, and test software during development to ensure quality, security, and accuracy. Your efforts will be crucial in releasing products that meet the highest standards. Key Responsibilities: Create and execute test plans for new and existing software. Ensure software functions properly on web, iOS, and Android platforms. Communicate issues and bugs to project and development teams. Generate and run automated and manual tests. Oversee product inspection and testing for quality and conformance. Demonstrate optimal user experience for new functionalities. Perform regression and production testing. Qualifications: Familiarity with bug tracking, ticketing, and testing. Analytical and creative thinking skills. Understanding of agile/scrum methodology. Knowledge of quality assurance terminology, methods, and tools. Proficiency in best practices for testing, version control, and defect management. Strong problem-solving skills and a passion for innovation. Ability to work independently and as part of a team. Bachelor's degree in Computer Science or a related field, or equivalent relevant experience. About Cottingham & Butlers Wellness Division: HealthCheck360 was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. We sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday - that's who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on ********************** | LinkedIn | Facebook

Company:Marsh McLennan AgencyDescription: Quality Assurance & Training Specialist Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Quality Assurance & Training Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Quality Assurance & Training Specialist on the Business Insurance team, you'll serve as a consultant, educator, and facilitator focused on agency management systems and workflow development. You'll lead efforts to optimize people, processes, and technology resources to enhance client service, financial performance, and risk management. Your role includes auditing policies and procedures, communicating audit results, developing workflows, coordinating training programs, and maintaining training materials and quality assurance documentation. Our future colleague. We'd love to meet you if your professional track record includes these skills: High school diploma or GED required; Bachelor's degree or similar work experience preferred Strong knowledge of insurance industry practices and agency operations Ability to read and interpret documents such as renewal applications and procedures manuals Excellent communication skills to engage with managers, clients, and colleagues professionally Ability to apply technical knowledge with minimal guidance and handle multiple priorities in a fast-paced environment Detail oriented with a strong focus on accuracy Strong organizational skills and ability to meet deadlines consistently Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, including advanced functions like Vlookup, Macros, and Pivot tables Experience with industry-specific software (EPIC) preferred These additional qualifications are a plus, but not required to apply: Experience in quality assurance or training roles within insurance or related industries Ability to advocate for change and promote adoption effectively We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check out our website or flip through our recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #LI-Hybrid

Do you have an eye for detail and a passion for ensuring our customers have the best experience possible? If so...this role is for you! Our Quality Assurance Coordinators develop and maintain a system to assure that all claims, calls, texts and online communication, Group Administration tasks, and Provider Services tasks are handled by Delta Dental of Washington consistently and meet the company's established standards, the customer's specifications, and achieves outstanding quality and reliability levels. This role will work closely with our Operations Managers, Supervisors, and our Training team. At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity. We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities. The pay range for this position In Western Washington varies between $40,905.00 - $55,298.00, and for Eastern Washington varies between $40,560.00 - $54,416.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location. Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice. Evaluate claim quality for Operations. Maintain audit performance statistics and error trends. Review our Service Specialists and Support Team inbound calls to offer feedback based on ability to provide exceptional customer service focused on the customer experience, employee experience, ability to display empathy and build a connection with our customer and provide valuable information while strengthening our brand. Review and evaluate online communication via text, chat and/or email to ensure that exceptional written communication is provided to our customers. Review and evaluate daily Group Administration transactions for retro adjustments, new groups, data entry transactions, and specific document processes. Review and evaluate PSR updates including, address changes, TIN changes, and EFT adjustments associated with TIN adjustments, network adds, credentialing and recredentialing. Partner and collaborate monthly with Operations Training Dept. to review performance and potential areas for associate development. Maintain current knowledge base of these consistently changing entities: Dental on Demand system enhancements and modifications, procedural documentation, contract terms, federal and state regulations, Delta Dental Plans Association policies and procedures and any other information pertaining to accuracy. Maintain open communication between Quality Management and Operations Leadership and staff, building open lines of communication to strengthen the team's relationship with all groups. The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role. One year call center, claims processing, Provider Services and/or Group Administration experience required. Effective communication skills (both written and oral) Proven skills in working independently and as part of a team, while using discretion in decision making and good judgment in problem solving Proficient PC skills, experience with Excel and Access A high degree of impartiality and confidentiality when reviewing work to insure objective reporting A strong desire to perform well and continue to learn High School diploma or equivalent required. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Join our Personal Risk Services (PRS) technology team and play a pivotal role in driving excellence, delivering quality, and shaping the future of our Quality Engineering practice. As a lead member of our team, you will collaborate closely with product owners, program leads and Quality Engineering professionals to deliver impactful change across our division's programs. In this role, you will have the opportunity to lead strategy, innovate and leverage technology, including test automation, artificial intelligence (AI), and other emerging tools, to elevate product quality and operational efficiency. Your work will have a crucial role in supporting our mission to deliver exceptional solutions for our personal insurance business partners, internal users, agents and valued clients. You will lead our quality engineering team, manage change, and influence the transformation of our quality engineering practices. If you are ready to make a difference and drive the future of our team, we want to hear from you! In this role, you will: * Supervise, mentor, and inspire the Quality Engineering team to ensure the successful delivery of the division's portfolio, directly contributing towards business growth and strategic objectives * Manage portfolio planning, prioritization, capacity planning, and supplier management, ensuring alignment with business priorities and driving measurable program success * Proactively collaborate with cross-functional teams - including Product Owners, Program Leads, Architects, Software Engineers, Quality Engineers, and other stakeholders - ensuring delivery of high-quality products with efficiency and precision * Advance Quality Engineering practices and automation strategy, ensuring alignment with quality goals while enhancing efficiency, scalability, and speed to market * Coach and develop team members in all aspects of test planning, execution, and delivery, fostering proactive risk, issue, and dependency management to achieve successful outcomes * Champion innovation, drive continuous improvement, and challenge existing processes to elevate team performance and deliver exceptional results * Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience * 7+ years of proven experience in quality engineering, software testing, or quality assurance, with a strong record of leading teams, driving measurable results, and delivering high-quality, scalable products in a fast-paced environment * Prior people leadership experience leading teams of 4-5+ required * Expertise in testing both modern applications and legacy systems (e.g., mainframe, COBOL) * Experience with test automation using tools such as Selenium, Cucumber, Cypress, or Appium and API testing tools like Postman, SoapUI, or similar platforms * Experience with CI/CD pipelines and tools such as Jenkins, GitHub, SonarQube, and JIRA to support automated testing and continuous delivery * Expertise with quality metrics and reporting, including defining KPIs and using data to drive continuous improvement * Strong analytical and problem-solving skills, with the ability to identify and address quality challenges proactively * Knowledge of AI/ML tools and their application in quality engineering is a plus. * Property and Casualty insurance background is a plus The pay range for the role is $100,000 to $130,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Join our Personal Risk Services (PRS) technology team and play a pivotal role in driving excellence, delivering quality, and shaping the future of our Quality Engineering practice. As a lead member of our team, you will collaborate closely with product owners, program leads and Quality Engineering professionals to deliver impactful change across our division's programs. In this role, you will have the opportunity to lead strategy, innovate and leverage technology, including test automation, artificial intelligence (AI), and other emerging tools, to elevate product quality and operational efficiency. Your work will have a crucial role in supporting our mission to deliver exceptional solutions for our personal insurance business partners, internal users, agents and valued clients. You will lead our quality engineering team, manage change, and influence the transformation of our quality engineering practices. If you are ready to make a difference and drive the future of our team, we want to hear from you! In this role, you will: Supervise, mentor, and inspire the Quality Engineering team to ensure the successful delivery of the division's portfolio, directly contributing towards business growth and strategic objectives Manage portfolio planning, prioritization, capacity planning, and supplier management, ensuring alignment with business priorities and driving measurable program success Proactively collaborate with cross-functional teams - including Product Owners, Program Leads, Architects, Software Engineers, Quality Engineers, and other stakeholders - ensuring delivery of high-quality products with efficiency and precision Advance Quality Engineering practices and automation strategy, ensuring alignment with quality goals while enhancing efficiency, scalability, and speed to market Coach and develop team members in all aspects of test planning, execution, and delivery, fostering proactive risk, issue, and dependency management to achieve successful outcomes Champion innovation, drive continuous improvement, and challenge existing processes to elevate team performance and deliver exceptional results Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 7+ years of proven experience in quality engineering, software testing, or quality assurance, with a strong record of leading teams, driving measurable results, and delivering high-quality, scalable products in a fast-paced environment Prior people leadership experience leading teams of 4-5+ required Expertise in testing both modern applications and legacy systems (e.g., mainframe, COBOL) Experience with test automation using tools such as Selenium, Cucumber, Cypress, or Appium and API testing tools like Postman, SoapUI, or similar platforms Experience with CI/CD pipelines and tools such as Jenkins, GitHub, SonarQube, and JIRA to support automated testing and continuous delivery Expertise with quality metrics and reporting, including defining KPIs and using data to drive continuous improvement Strong analytical and problem-solving skills, with the ability to identify and address quality challenges proactively Knowledge of AI/ML tools and their application in quality engineering is a plus. Property and Casualty insurance background is a plus The pay range for the role is $100,000 to $130,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Perform one or more of the following duties and responsibilities in support of Amgen's Quality Assurance program under minimal supervision. FUNCTIONS: Review and approve product MPs. Approve process validation protocols and reports for manufacturing processes. Request Quality on incident triage team. Approve Environmental Characterization reports. Release of sanitary utility systems. Approve planned incidents. Represent QA on NPI team. Lead investigations. Lead site audits. Own site quality program procedures. Designee for QA manager on local CCRB. Review Risk Assessments. Support Automation activities. Support facilities and environmental programs. Review and approve Work Orders. Review and approve EMS/BMS alarms. Approve NC investigations and CAPA records. Approve change controls. Provide lot disposition and authorize lots for shipment. EDUCATION: Masters + 2 years of directly related experience. Bachelors + 4 years of directly related experience. Associates + 8 years of directly related experience. PREFERRED QUALIFICATIONS: NPI, Change Control, FATs, Validation, and PPQs. SKILLS: Project management skills. Strong organizational skills, including ability to follow assignments through to completion. Initiate and lead cross functional teams. Enhanced skills in leading, influencing and negotiating. Strong knowledge in area of expertise. Collaborate and coordinate with higher level outside resources. Strong knowledge of and experience with processes involved in manufacturing and distribution, QA, QAL, validation and process development. Demonstrate ability to interact with regulatory agencies. Strong word processing, presentation, database and spreadsheet application skills. Strong communication (both written and oral), facilitation and presentation skills. Strong skill in working independently and to effectively interact with various levels. Advanced data trending and evaluation. Ability to evaluate compliance issues. Demonstrate the Amgen Values/Leadership Practices. Fully bilingual (English/Spanish). WORK METHODOLOGY: Full on site job in Juncos, PR Full time job Expected project duration: 5 months for the first contract, with a high possibility of extension based on performance and budget. Administrative Shift from Monday to Friday. Weekends and overtime may also be required. Professional services contract. Expected hiring date: February 2026

Do you have an eye for detail and a passion for ensuring our customers have the best experience possible? If so...this role is for you! Our Quality Assurance Coordinators develop and maintain a system to assure that all claims, calls, texts and online communication, Group Administration tasks, and Provider Services tasks are handled by Delta Dental of Washington consistently and meet the company's established standards, the customer's specifications, and achieves outstanding quality and reliability levels. This role will work closely with our Operations Managers, Supervisors, and our Training team. At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity. We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities. The pay range for this position In Western Washington varies between $40,905.00 - $55,298.00, and for Eastern Washington varies between $40,560.00 - $54,416.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location. Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice. * Evaluate claim quality for Operations. Maintain audit performance statistics and error trends. * Review our Service Specialists and Support Team inbound calls to offer feedback based on ability to provide exceptional customer service focused on the customer experience, employee experience, ability to display empathy and build a connection with our customer and provide valuable information while strengthening our brand. * Review and evaluate online communication via text, chat and/or email to ensure that exceptional written communication is provided to our customers. * Review and evaluate daily Group Administration transactions for retro adjustments, new groups, data entry transactions, and specific document processes. * Review and evaluate PSR updates including, address changes, TIN changes, and EFT adjustments associated with TIN adjustments, network adds, credentialing and recredentialing. * Partner and collaborate monthly with Operations Training Dept. to review performance and potential areas for associate development. * Maintain current knowledge base of these consistently changing entities: Dental on Demand system enhancements and modifications, procedural documentation, contract terms, federal and state regulations, Delta Dental Plans Association policies and procedures and any other information pertaining to accuracy. * Maintain open communication between Quality Management and Operations Leadership and staff, building open lines of communication to strengthen the team's relationship with all groups. The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role. * One year call center, claims processing, Provider Services and/or Group Administration experience required. * Effective communication skills (both written and oral) * Proven skills in working independently and as part of a team, while using discretion in decision making and good judgment in problem solving * Proficient PC skills, experience with Excel and Access * A high degree of impartiality and confidentiality when reviewing work to insure objective reporting * A strong desire to perform well and continue to learn * High School diploma or equivalent required. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Specialist, Quality AssuranceYour potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working Onsite in Charlotte, NC, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in USA says it all!What You'll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the RoleHigh school diploma or equivalent6 months or more of customer service and call center experience Understanding, interpreting, and manipulating data for reporting What You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. . . a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit ************ ttecjobs. com/en/us-employee-benefits for more information. Compensation: The anticipated range is $14 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Primary Location: US-NC-Charlotte

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Centivo is hiring a Junior Plan Documents Specialist! Under the guidance of the Plan Documents Manager, the Jr. Plan Documents Specialist will work cross-functionally with the Configuration, Implementation, Client Success, and Product teams to ensure best-in-class output, client experience, and satisfaction, which can include regular interaction with brokers, agents, TPAs, stop loss carriers, and other applicable vendors and clients. The Jr. Plan Documents Specialist is a key member of the delivery team, facilitating client onboarding for document preparation, client changes, document management, and other duties related to requirements for employer-sponsored welfare benefit plans under the following federal and employment laws: Employee Retirement Income Security Act (ERISA) Internal Revenue Code (Code) Health Insurance Patient Portability and Accountability Act (HIPAA) Medicare Secondary Payer Act (MSP) Consolidated Omnibus Budget Reconciliation Act (COBRA) Affordable Care Act (ACA) Women's Health and Cancer Rights Act (WHCRA) Responsibilities Include: Assisting in client implementation and client plan changes, defining clients' benefits and structure for document preparation/completion for required plan document creation. Managing benefit plan documentation processes including: Conducting and managing a complete, section-by-section review of prospective conversion plan documents, including, but not limited to, Summary of Material Modification (SMM), plan amendments, and Summary of Benefits and Coverage (SBC) Conducting and managing a complete, section-by-section review of prospective conversion plan documents for a Summary Plan Description (SPD) with some feedback/assistance from Senior team member(s) and/or Plan Documents Manager, if needed Drafting, finalizing, and maintenance of standard benefit plan documents (i.e. SBCs, standard to intermediate level plan amendments) by identifying/understanding change requests and their requirements. Must have the ability to identify more complex tasks and request assistance from Senior team member(s) and/or Plan Documents Manager when needed. Drafting standard SPDs (or those that require minimal customization) with some assistance from Senior team member(s) and/or Plan Documents Manager. Must have the ability to work with and take instruction from Senior team member(s) and/or Plan Documents Manager in order to complete SPDs that may become more involved during process. Identifying missing items needed for document preparation Submitting finalized plan documents and any changes to stop loss carriers or Stop Loss team as well as PDM vendor. Determining changes to plan documents to ensure accuracy, seamless coverage, and any additional updates as necessary. Managing and maintaining a book of business primarily relating to Mid-Market accounts and/or assigned projects at direction of Plan Documents Manager Stay current on requirements under ERISA, PPACA, and other related laws/regulations as it relates to plan benefits. Elevating client issues and concerns to appropriate to leadership and or Client Success team members when necessary. May assist in training process of Analyst and newly hired Junior team members at the direction of Plan Documents Manager. May support client communications, including, but not limited to, introductory calls with assistance/feedback from Senior team member(s) and/or Plan Documents Manager. Performing other miscellaneous projects, assignments, and duties as assigned Required Skills and Abilities: Strong organizational and multi-tasking skills, attention to detail Excellent written, verbal, and interpersonal communication skills; including ability to identify and communicate clearly on inconsistencies and issues found during drafting process Ability to manage time effectively, set priorities effectively and meet deadlines Intermediate to advanced knowledge of Microsoft Office products (Excel, Power Point, Word) Demonstrated ability to meet performance goals, including accuracy and productivity Ability to take initiative and be self-motivated while exercising proactivity and creativity in problem solving and appropriate decision-making Display, at minimum, an intermediate level of understanding for compliance principles as it applies to document drafting and client communication Team player and willingness to take instruction when necessary Must be able to adapt, be flexible, and have the ability to function efficiently during fast-paced work environment Have passion and drive in delivering quality documents Ability to work independently with minimal supervision Typing speed of at least 60-70 WPM Education and Experience: 1-3 years of employee benefits paralegal or similar job experience required 1-3 years of experience in Health and Welfare benefit consulting in ERISA & Non-ERISA plans 3 years of experience in client management in self-funding document creation and management Preferred Qualifications: Bachelor's degree or equivalent job experience required A paralegal or related degree Phia Group's PDM online portal document management experience or similar use of a portal for document creation and management is a plus Worked with DOL Summary of Benefits and Coverage (SBC) templates and SBC Coverage Examples Calculator Exposure to plan/policy documents, including amendments/SMMs, in prior work environments is a plus Work Location: This position is remote, an ideal candidate would be able to work from home Who we are: Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com. Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.