Travel Specialist jobs at University of Alaska

JOB TITLE: Development Telemarketer DEPARTMENT: Development REPORTS TO: Supervisor, Development Telemarketing CLASSIFICATION: Part-Time (28 Hours/Week), Non-Exempt REMOTE WORK ELIGIBILITY: Occasional Under supervision of the Supervisor, Development Telemarketing the Development Telemarketer contacts Detroit Institute of Arts members and donors by phone to solicit sales for the Annual Fund and DIA membership programs. ESSENTIAL FUNCTIONS Lead call Detroit Institute of Arts members and donors using generated call reports. Use provided scripts to relay information to donors and members regarding benefits and offers. Influence existing or new members and donors to join, renew, upgrade, rejoin or donate. Exercise judgment and sales skills in evaluating member needs for renewing, upgrading, or rejoining or other museum support, and conclude appropriate sales or service transactions. Work with team members to meet weekly and monthly sales and performance goals. Maintain a thorough understanding of the DIA membership structure, Auxiliary structure, discounts, and museum events. Accurately record calls, pledges, sales and other useful information in the donor database and the ticketing system. Document changes in member and/or donor personal information including name, phone, address, and email. Respond to questions and concerns and seek to resolve the problem while adhering to policy. Maintain operations by following team policies and procedures and report any needed changes to supervisor. Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders. Perform other duties as assigned. QUALIFICATIONS EDUCATION AND EXPERIENCE High School diploma or equivalent required. Associates degree or some college coursework preferred. Two (2) years of experience in telemarketing, sales, or customer service required. Experience with call center software and telephone systems required. KNOWLEDGE, SKILLS, AND ABILITIES Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience. Demonstrated experience with cold calling sales calls. Demonstrated skills to prioritize and complete multiple tasks to meet deadlines and goals. Demonstrated experience cultivating and stewarding donor relationships to build a culture of giving and securing gifts. Demonstrated ability to work with attention to detail and produce accurate results. Ability to calmly and professionally deescalate challenging situations with visitors. Must be proficient in the latest version of Office 365. Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams. Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email. This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate. THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included. ESSENTIAL FUNCTIONS & RESPONSIBILITIES · Booking and exchanging air records, hotels, cars, private car services and buses to fit the client's needs. · Able to book hotels and cars within the GDS. · Invoicing during off times and slower times for group hotels and buses for the teams. · Multitask is a must, taking incoming calls and emails and completing the tasks promptly. · Must know how to book and ticket air reservations Knowledge of partial and full exchange process, voiding tickets and issuing MCO's. · Work closely with the team when they may need help completing a task. This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required Education and/or Experience, Knowledge, Skills, and Abilities: · Strong client-service orientation. · Excellent communication, interpersonal skills. · Excellent time management skills required - including the ability to set priorities and work in a fast-paced environment. · Able to work independently. · Team player, flexibility/ability to adapt in a dynamic environment. · Strong desire to learn and utilize the tools provided. · Positive attitude. · Self-starter. Preferred Education and/or Experience, Knowledge, Skills, and Abilities: · Travel experience preferred. · 3+ years of GDS experience · Knowledge of travel specific systems (e.g. GDS, Concur, etc.). CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence: · Exceed all service expectations with our customers, our partners, and each other. · Create value by enriching people's lives. · Do the right thing and bring others along with us - always. · Propel the power of diversity, in thought, team and experience. · Partner to generate win-win solutions. · Ignite and empower our team's entrepreneurial spirit. · Exude respect and gratitude - treat others as you would want to be treated. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan. On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $19.83 hourly (minimum will not fall below the applicable state/local minimum wage thresholds) Hiring Rate Maximum: $26.44 hourly

JOB TITLE: Development Telemarketer DEPARTMENT: Development REPORTS TO: Supervisor, Development Telemarketing CLASSIFICATION: Part-Time (28 Hours/Week), Non-Exempt REMOTE WORK ELIGIBILITY: Occasional Under supervision of the Supervisor, Development Telemarketing the Development Telemarketer contacts Detroit Institute of Arts members and donors by phone to solicit sales for the Annual Fund and DIA membership programs. ESSENTIAL FUNCTIONS Lead call Detroit Institute of Arts members and donors using generated call reports. Use provided scripts to relay information to donors and members regarding benefits and offers. Influence existing or new members and donors to join, renew, upgrade, rejoin or donate. Exercise judgment and sales skills in evaluating member needs for renewing, upgrading, or rejoining or other museum support, and conclude appropriate sales or service transactions. Work with team members to meet weekly and monthly sales and performance goals. Maintain a thorough understanding of the DIA membership structure, Auxiliary structure, discounts, and museum events. Accurately record calls, pledges, sales and other useful information in the donor database and the ticketing system. Document changes in member and/or donor personal information including name, phone, address, and email. Respond to questions and concerns and seek to resolve the problem while adhering to policy. Maintain operations by following team policies and procedures and report any needed changes to supervisor. Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders. Perform other duties as assigned. QUALIFICATIONS EDUCATION AND EXPERIENCE High School diploma or equivalent required. Associates degree or some college coursework preferred. Two (2) years of experience in telemarketing, sales, or customer service required. Experience with call center software and telephone systems required. KNOWLEDGE, SKILLS, AND ABILITIES Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience. Demonstrated experience with cold calling sales calls. Demonstrated skills to prioritize and complete multiple tasks to meet deadlines and goals. Demonstrated experience cultivating and stewarding donor relationships to build a culture of giving and securing gifts. Demonstrated ability to work with attention to detail and produce accurate results. Ability to calmly and professionally deescalate challenging situations with visitors. Must be proficient in the latest version of Office 365. Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams. Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email. This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate. THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.