Surgery Scheduler jobs at University of California

- 41 jobs

Surgery Coordinator/Scheduler
University of California San Francisco 4.6
Surgery scheduler job at University of California
As a patient-focused organization, ZSFG/UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. ZSFG/UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Surgery Practice Coordinator (PC) is primarily responsible for coordinating and scheduling all outpatient and inpatient surgeries for the surgical practice. S/he will ensure that all surgical procedures are scheduled within a clinically appropriate time frame and will interface with patients, physicians, and hospital staff to ensure adequate communication regarding all aspects of surgical services. S/he will work closely with the attending and resident physicians to ensure patient appropriate surgical schedule placement and will be responsible for coordinating/scheduling all pre and post op appointments with surgeon, in addition to biometry, anesthesia clearance, and COVID testing. S/he may also be required to coordinate patient transportation to and from hospital, as well as work with social workers to address other patient needs related to surgery. This position will also require frequently managing complex scheduling coordination related to securing OR time outside of designated block time in the operating room. S/he supports all functions of the clinical teams including but not limited to: Patient scheduling, telephone encounters, referrals, scanning, filing, authorizations, and billing. The Surgery PC is responsible for the maintenance of the surgery scheduling database and communications regarding data related to pending surgeries. S/he will adhere to the ZSFG telephone standards and is sensitive to the needs of patients, staff and providers at all times. The Surgery PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Work and Excel). Proven ability to navigate through multiple patient record systems. Ability to analyze situations, prioritize and develop solutions and make recommendations. Ability to work independently with minimal supervision. Ability to use good judgment and work independently, at time under the pressure of deadlines. Ability to assess situations, prioritize workload and develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Pend orders Pend smart sets Schedule surgeries Work applicable work queues Enter/edit outside test results Messaging (CRM) if applicable 2nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred Prior experience working with EMR Experience with Epic/Apex strongly preferred. Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Department Description The UCSF Department of Ophthalmology consists of approximately 230 employees including faculty, basic scientists, postdoctoral scholars, graduate students, residents, fellows, clinical and research staff. The Department is currently the #1 recipient of funding from the National Eye Institute (NEI) and Research to Prevent Blindness among peer departments nationwide. Research is further enhanced by an NEI P30 Core for Vision Research which includes equipment and support for a wide range of services such as advanced imaging, computation, rapid prototyping, IT, and histology services. The Department sponsors numerous invited speakers, research seminars, journal clubs, as well as a postdoctoral training program focused on mentorship, networking, and recognition. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$31.9-45.7 hourly 60d+ ago
Infusion Scheduler - Oncology, Santa Monica
University of California System 4.6
Surgery scheduler job at University of California
General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:30am-5:30pm Posted Date 11/17/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 27560 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect. Salary Range: $30.36-43.49 Hourly Job Qualifications Press space or enter keys to toggle section visibility Required: * Skill in setting priorities which accurately reflect the relative importance of job responsibilities. * Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds. * Ability to creatively integrate competing demands into a productive working environment. * Skill in verbal communications to clearly convey complex problems in both formal and informal situations. * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health * Ability to provide coverage for Community Clinics as assigned. Preferred: * Knowledge of specific specialty practice and workflows. * Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs. * Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. * Familiarity and knowledge of authorization process & managed care programs.
$30.4-43.5 hourly 3d ago
Insurance Verifier, Full Time - Days
University of Chicago Medical Center 4.7
Harvey, IL jobs
Be part of a world-class academic healthcare system, Ingalls Memorial Hospital, as a Insurance Verifier. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. The Insurance Verifier is under the supervision of the Patient Access leadership, initiates the process for all scheduled elective outpatient services and inpatient admissions. This includes verification for observation cases as well as add on procedures. The Insurance Verifier will be responsible for indicating if the services are financially cleared prior to the date of service. The insurance verifier will secure the necessary authorizations to support the services being ordered and in the event of an inpatient admission, they will initiate the notification of admission within the payer guidelines. They will be responsible for staying abreast of payer rules according to policy as well as state and federal billing and collection regulations. They will perform all clerical processing for completion and disposition of assigned accounts, handle patient and third-party payer inquiries as needed, makes necessary follow-up on those arrangements to ensure compliance with appropriate hospital and departmental collection policies and procedures assuring satisfactory disposition of all encounters. Essential Job Functions * Responsible for obtaining daily work list assigned to the employee to begin financial clearance process prior to the date of service for elective scheduled services and within payer guidelines for the notification of admission. Obtaining the authorization for the services rendered to ensure proper reimbursement and denial mitigation. * Handles all add-ons as assigned per work list, this includes STAT cases that need to be worked as priority per department policy * Secure all required clinical documentation needed to obtain the authorization * Maintain that all encounters needing verification is completed within 48 hours * Notify the patient as well as the ordering provider if an authorization has been delayed and work with the department to reschedule the services until the authorization of financial clearance has been obtained. * Secure all required clinical documentation needed to obtain the authorization * Maintain that all encounters needing verification is completed within 48 hours * Handling phone calls from insurance companies, doctor offices and internal departments * Staying abreast of all insurance verification rules and regulations * Stays informed of state and federal regulations in relation to hospital reimbursement, and maintains communication with personnel in HIM departments and the business office to ensure accurate reimbursement * Documents the hospital operating system with all pertinent information to support the claim if applicable. This includes the reference number of the person you spoke with at the insurance company, the name, pending authorization, clinical information for clinical documentation, etc. * Requires the ability to sufficiently understanding insurance protocols for referrals, co-payments, deductibles, allowances, etc., and analyzes information received to determine patients' out-of-pocket liabilities * Run medical necessity as needed per payer * Collects out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point- of-service cash reports * Communicates the estimated out of pocket liability for the visit. * Refers self-pay patients to Financial Counseling for self-pay screening to determine if the patient is qualified for additional financial assistance. * Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc. * Performs other clerical duties as assigned by Manager, Patient Access and/or supervisor(s) * handle a variety of task with speed, and attention to detail and accuracy. Required Qualifications * High school graduate or equivalent is required. * Requires two to three years of demonstrated hospital and patient accounts experience with extensive knowledge in third party, payor/regulatory agency requirements. * Requires good analytical and problem-solving ability Preferred Qualifications * Some Medical Terminology * Requires good analytical and problem-solving ability * Excellent customer service skills * Typing required (minimum 25-30 wpm) * Experience in basic computer software programs (Microsoft Word, Excel, and Outlook) * Good written and verbal communication skills Position Details * Job Type: Full Time (1.0 FTE) * Shift :Days (Rotational) * Department: Insurance Verifier * Office Location: Ingalls Memorial Hospital- Harvey (no set days in office - on as needed basis) * CBA Code: Non-Union Why Join Us For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we're doing work that really matters. Join us! UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.
$38k-44k yearly est. 13d ago
Insurance Verifier, Full Time - Days
University of Chicago Medicine 4.7
Harvey, IL jobs
Be part of a world-class academic healthcare system, Ingalls Memorial Hospital, as a Insurance Verifier. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. The Insurance Verifier is under the supervision of the Patient Access leadership, initiates the process for all scheduled elective outpatient services and inpatient admissions. This includes verification for observation cases as well as add on procedures. The Insurance Verifier will be responsible for indicating if the services are financially cleared prior to the date of service. The insurance verifier will secure the necessary authorizations to support the services being ordered and in the event of an inpatient admission, they will initiate the notification of admission within the payer guidelines. They will be responsible for staying abreast of payer rules according to policy as well as state and federal billing and collection regulations. They will perform all clerical processing for completion and disposition of assigned accounts, handle patient and third-party payer inquiries as needed, makes necessary follow-up on those arrangements to ensure compliance with appropriate hospital and departmental collection policies and procedures assuring satisfactory disposition of all encounters. Essential Job Functions Responsible for obtaining daily work list assigned to the employee to begin financial clearance process prior to the date of service for elective scheduled services and within payer guidelines for the notification of admission. Obtaining the authorization for the services rendered to ensure proper reimbursement and denial mitigation. Handles all add-ons as assigned per work list, this includes STAT cases that need to be worked as priority per department policy Secure all required clinical documentation needed to obtain the authorization Maintain that all encounters needing verification is completed within 48 hours Notify the patient as well as the ordering provider if an authorization has been delayed and work with the department to reschedule the services until the authorization of financial clearance has been obtained. Secure all required clinical documentation needed to obtain the authorization Maintain that all encounters needing verification is completed within 48 hours Handling phone calls from insurance companies, doctor offices and internal departments Staying abreast of all insurance verification rules and regulations Stays informed of state and federal regulations in relation to hospital reimbursement, and maintains communication with personnel in HIM departments and the business office to ensure accurate reimbursement Documents the hospital operating system with all pertinent information to support the claim if applicable. This includes the reference number of the person you spoke with at the insurance company, the name, pending authorization, clinical information for clinical documentation, etc. Requires the ability to sufficiently understanding insurance protocols for referrals, co-payments, deductibles, allowances, etc., and analyzes information received to determine patients' out-of-pocket liabilities Run medical necessity as needed per payer Collects out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point- of-service cash reports Communicates the estimated out of pocket liability for the visit. Refers self-pay patients to Financial Counseling for self-pay screening to determine if the patient is qualified for additional financial assistance. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc. Performs other clerical duties as assigned by Manager, Patient Access and/or supervisor(s) handle a variety of task with speed, and attention to detail and accuracy. Required Qualifications High school graduate or equivalent is required. Requires two to three years of demonstrated hospital and patient accounts experience with extensive knowledge in third party, payor/regulatory agency requirements. Requires good analytical and problem-solving ability Preferred Qualifications Some Medical Terminology Requires good analytical and problem-solving ability Excellent customer service skills Typing required (minimum 25-30 wpm) Experience in basic computer software programs (Microsoft Word, Excel, and Outlook) Good written and verbal communication skills Position Details Job Type: Full Time (1.0 FTE) Shift :Days (Rotational) Department: Insurance Verifier Office Location: Ingalls Memorial Hospital- Harvey (no set days in office - on as needed basis) CBA Code: Non-Union Why Join Us For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we're doing work that really matters. Join us! UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .
$38k-44k yearly est. Auto-Apply 14d ago
Surgery Coordinator/Scheduler
University of California System 4.6
Surgery scheduler job at University of California
As a patient-focused organization, ZSFG/UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. ZSFG/UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Surgery Practice Coordinator (PC) is primarily responsible for coordinating and scheduling all outpatient and inpatient surgeries for the surgical practice. S/he will ensure that all surgical procedures are scheduled within a clinically appropriate time frame and will interface with patients, physicians, and hospital staff to ensure adequate communication regarding all aspects of surgical services. S/he will work closely with the attending and resident physicians to ensure patient appropriate surgical schedule placement and will be responsible for coordinating/scheduling all pre and post op appointments with surgeon, in addition to biometry, anesthesia clearance, and COVID testing. S/he may also be required to coordinate patient transportation to and from hospital, as well as work with social workers to address other patient needs related to surgery. This position will also require frequently managing complex scheduling coordination related to securing OR time outside of designated block time in the operating room. S/he supports all functions of the clinical teams including but not limited to: Patient scheduling, telephone encounters, referrals, scanning, filing, authorizations, and billing. The Surgery PC is responsible for the maintenance of the surgery scheduling database and communications regarding data related to pending surgeries. S/he will adhere to the ZSFG telephone standards and is sensitive to the needs of patients, staff and providers at all times. The Surgery PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** Required Qualifications * High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. * Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Work and Excel). Proven ability to navigate through multiple patient record systems. * Ability to analyze situations, prioritize and develop solutions and make recommendations. * Ability to work independently with minimal supervision. * Ability to use good judgment and work independently, at time under the pressure of deadlines. * Ability to assess situations, prioritize workload and develop solutions and make recommendations. * Excellent customer service and communication/interpersonal skills, both over the telephone and directly. * Able to sit at a computer terminal with telephone headphones for extended periods of time. * Basic math skills required. * Proven ability to deal with a wide variety of individuals; * Ability to deal sensitively and effectively with patients. * Excellent organizational and problem-solving skills. * Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. * Demonstrated administrative/office coordination skills. * Demonstrated knowledge of medical practice terminology. * Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. * Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. * Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices * Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable * Referrals (Incoming referral entry) and handling all referral WQs * Pend orders * Pend smart sets * Schedule surgeries * Work applicable work queues * Enter/edit outside test results * Messaging (CRM) if applicable * 2nd calls in CRM if applicable * Telephone encounters * My open encounter * Staff message * New message * Route Patient advice request to providers (My Chart) * Patient Schedule (My Chart) * Letters * Pools * Patient look up * Check in process * Check out process * Comment field * Quick note * Scanning Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. * Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. * Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred * Prior experience working with EMR Experience with Epic/Apex strongly preferred. * Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology
$31.9-45.7 hourly 3d ago
Patient Service Representative - Oncology, San Luis Obispo
University of California System 4.6
Surgery scheduler job at University of California
General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8am-5pm (60 min lunch) Posted Date 10/21/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 27239 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect. Salary range: $ - $ Job Qualifications Press space or enter keys to toggle section visibility Required: * Skill in setting priorities which accurately reflect the relative importance of job responsibilities. * Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds. * Ability to creatively integrate competing demands into a productive working environment. * Skill in verbal communications to clearly convey complex problems in both formal and informal situations. * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health * Ability to provide coverage for Community Clinics as assigned. Preferred: * Knowledge of specific specialty practice and workflows. * Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs. * Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. * Familiarity and knowledge of authorization process & managed care programs.
$30.4-43.5 hourly 3d ago
Practice Coordinator 3
University of California System 4.6
Surgery scheduler job at University of California
Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** Required Qualifications * High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. * Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. * Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. * Prior experience with EPIC or equivalent electronic health record system. * Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. * Ability to work with minimal supervision * Ability to use good judgment and work independently, at times under the pressure of deadlines * Ability to access situations prioritizes workload, develop solutions and make recommendations. * Excellent customer service and communication/interpersonal skills, both over the telephone and directly. * Able to sit at a computer terminal with telephone headphones for extended periods of time. * Ability to work on site at UCSF Mission Bay, San Francisco. * Basic math skills required. * Proven ability to deal with a wide variety of individuals; * Ability to deal sensitively and effectively with patients. * Excellent organizational and problem-solving skills. * Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. * Demonstrated administrative/office coordination skills. * Demonstrated knowledge of medical practice terminology. * Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable * Referrals (Incoming referral entry) and handling all referral WQs * Schedule surgeries * Work applicable work queues * Enter/edit outside test results * Messaging (CRM) if applicable * 2nd calls in CRM if applicable * Telephone encounters * My open encounter * Staff message * New message * Route Patient advice request to providers (My Chart) * Patient Schedule (My Chart) * Letters * Pools * Patient look up * Check in process * Check out process * Comment field * Quick note * Scanning Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. * Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. * Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
$31.9-45.7 hourly 3d ago
Practice Coordinator 3
University of California San Francisco 4.6
Surgery scheduler job at University of California
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Ability to work on site at UCSF Mission Bay, San Francisco. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable Referrals (Incoming referral entry) and handling all referral WQs Schedule surgeries Work applicable work queues Enter/edit outside test results Messaging (CRM) if applicable 2 nd calls in CRM if applicable Telephone encounters My open encounter Staff message New message Route Patient advice request to providers (My Chart) Patient Schedule (My Chart) Letters Pools Patient look up Check in process Check out process Comment field Quick note Scanning Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$31.9-45.7 hourly 20d ago
Practice Coordinator 3 - Contact Center
University of California San Francisco 4.6
Surgery scheduler job at University of California
The UCSF Contact Center has 2 different homesite locations Emeryville or Brisbane. Please choose the location of your interest. As a patient-focused organization, UCSF Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, scheduling, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** • High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. • Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. • Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. • Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. • Ability to work with minimal supervision • Ability to use good judgment and work independently, at times under the pressure of deadlines • Ability to access situations prioritizes workload, develop solutions and make recommendations. • Excellent customer service and communication/interpersonal skills, both over the telephone and directly. • Able to sit at a computer terminal with telephone headphones for extended periods of time. • Basic math skills required. • Proven ability to deal with a wide variety of individuals; • Ability to deal sensitively and effectively with patients. • Excellent organizational and problem-solving skills. • Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. • Demonstrated administrative/office coordination skills. • Demonstrated knowledge of medical practice terminology. • Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable o Referrals (Incoming referral entry) and handling all referral WQs o Schedule surgeries o Work applicable work queues o Enter/edit outside test results o Messaging (CRM) if applicable o 2nd calls in CRM if applicable o Telephone encounters o My open encounter o Staff message o New message o Route Patient advice request to providers (My Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o Check in process o Check out process o Comment field o Quick note o Scanning • Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. • Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. • Prior experience with EPIC. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. The UCSF Contact Center is an integrated team that supports both patient and provider requests for access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral intake, review and processing,3) coordinating any other administrative or clinical patient call-based requests to support effective care delivery. The Contact Center team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions. About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$31.9-45.7 hourly 60d+ ago
Practice Coordinator 3 - Contact Center
University of California System 4.6
Surgery scheduler job at University of California
The UCSF Contact Center has 2 different homesite locations Emeryville or Brisbane. Please choose the location of your interest. As a patient-focused organization, UCSF Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, scheduling, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** Required Qualifications * High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. * Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. * Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. * Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. * Ability to work with minimal supervision * Ability to use good judgment and work independently, at times under the pressure of deadlines * Ability to access situations prioritizes workload, develop solutions and make recommendations. * Excellent customer service and communication/interpersonal skills, both over the telephone and directly. * Able to sit at a computer terminal with telephone headphones for extended periods of time. * Basic math skills required. * Proven ability to deal with a wide variety of individuals; * Ability to deal sensitively and effectively with patients. * Excellent organizational and problem-solving skills. * Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. * Demonstrated administrative/office coordination skills. * Demonstrated knowledge of medical practice terminology. * Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable o Referrals (Incoming referral entry) and handling all referral WQs o Schedule surgeries o Work applicable work queues o Enter/edit outside test results o Messaging (CRM) if applicable o 2nd calls in CRM if applicable o Telephone encounters o My open encounter o Staff message o New message o Route Patient advice request to providers (My Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o Check in process o Check out process o Comment field o Quick note o Scanning Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. * Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. * Prior experience with EPIC.
$31.9-45.7 hourly 5d ago
Practice Coordinator/Treatment Planning- Scheduling/Front Desk
University of California System 4.6
Surgery scheduler job at University of California
Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC's Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers. The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** Required Qualifications * High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling. * Ability to analyze situations, prioritize, and develop solutions, and make recommendations. * Ability to work independently at the reception desk. * Ability to use good judgment and work independently at times under the pressure of deadlines. * Excellent customer service and communication/interpersonal skills, both over the telephone and directly. * Able to sit at a computer terminal with telephone headphones for extended periods of time. * Basic math skills required. * Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel. * Proven ability to deal with a wide variety of individuals. * Ability to deal sensitively and effectively with ill patients. * Excellent organizational and problem-solving skills. * Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. * Demonstrated administrative/office coordination skills. Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. * Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. * Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. * Prior experience with EPIC/Axium.
$29.7-42.5 hourly 3d ago
Practice Coordinator/Treatment Planning- Scheduling/Front Desk
University of California San Francisco 4.6
Surgery scheduler job at University of California
Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC's Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers. The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High School graduate or equivalent with 2 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling. Ability to analyze situations, prioritize, and develop solutions, and make recommendations. Ability to work independently at the reception desk. Ability to use good judgment and work independently at times under the pressure of deadlines. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel. Proven ability to deal with a wide variety of individuals. Ability to deal sensitively and effectively with ill patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC/Axium. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Department Description MISSION: Advancing health through excellence in patient care, education and discovery. VISION: To be the preeminent innovator in oral and craniofacial health worldwide. VALUES: Through our values, we demonstrate LEADERSHIP in all that we do. Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership. The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value. We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree. We have numerous specialty residencies, PhD and Master's degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 24 consecutive years. ORAL & MAXILLOFACIAL SURGERY Our laboratory employs a multidisciplinary approach of molecular, biochemical, in vitro electrophysiological, and behavioral techniques to evaluate mechanisms underlying pain and analgesia. We are investigating signal transduction mechanisms for mechanical, thermal and chemical stimulus-induced activation of sensory neurons and mechanisms underlying sensitization of responses to these stimuli. We also investigate neural and endocrine (stress axis) contributions to inflammation, the immune response and pain. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$29.7-42.5 hourly 60d+ ago
Practice Coordinator
University of California San Francisco 4.6
Surgery scheduler job at University of California
Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator is responsible for providing support to the Dental Center Predoctoral clinics located at the Parnassus and Buchanan campuses. The Practice Coordinator is responsible for the reception, registration, treatment planning and patient processing in the Predoctoral clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator works as a team member and consistently project a professional and courteous demeanor. The Practice Coordinator is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers. The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Ability to analyze situations, prioritize, and develop solutions, and make recommendations. Ability to work independently at the reception desk. Ability to use good judgment and work independently at times under the pressure of deadlines. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel. Proven ability to deal with a wide variety of individuals. Ability to deal sensitively and effectively with ill patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$29.7-42.5 hourly 35d ago
Practice Coordinator
University of California System 4.6
Surgery scheduler job at University of California
Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator is responsible for providing support to the Dental Center Predoctoral clinics located at the Parnassus and Buchanan campuses. The Practice Coordinator is responsible for the reception, registration, treatment planning and patient processing in the Predoctoral clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator works as a team member and consistently project a professional and courteous demeanor. The Practice Coordinator is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers. The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.68 - $42.48 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** Required Qualifications * High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. * Ability to analyze situations, prioritize, and develop solutions, and make recommendations. * Ability to work independently at the reception desk. * Ability to use good judgment and work independently at times under the pressure of deadlines. * Excellent customer service and communication/interpersonal skills, both over the telephone and directly. * Able to sit at a computer terminal with telephone headphones for extended periods of time. * Basic math skills required. * Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel. * Proven ability to deal with a wide variety of individuals. * Ability to deal sensitively and effectively with ill patients. * Excellent organizational and problem-solving skills. * Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. * Demonstrated administrative/office coordination skills. Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. * Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. * Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. * Prior experience with EPIC.
$29.7-42.5 hourly 3d ago
Patient Service Representative - Internal Medicine, Westwood
University of California System 4.6
Surgery scheduler job at University of California
General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8:30am-5:30pm Posted Date 09/29/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration indefinite Job # 26933 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: * Acting as a liaison for the patients and physicians in the practice. * Assisting patients in accessing service within the health system. * Facilitating communication with referring physicians. * Referring patients to appropriate resources. * Providing follow-up through telephone and EPIC/Care Connect Salary Range: $30.36 - $43.49/hr Job Qualifications Press space or enter keys to toggle section visibility Required: * Skill in setting priorities which accurately reflect the relative importance of job responsibilities * Ability to establish and maintain productive working relationships with faculty, staff, administration and patients form various social, cultural and economic backgrounds * Ability to creatively integrate competing demands into a productive working environment. * Skill in verbal communications to clearly convey complex problems in both formal and informal situations. * Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. * Ability to provide coverage for Community Clinics as assigned Preferred: * Knowledge of specific specialty practice and workflows * Working knowledge of patient related policies and procedures as well as a thorough understanding for the University system and its services and programs. * Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work. * Familiarity and knowledge of authorization process & managed care programs
$30.4-43.5 hourly 3d ago
Transplant Referral Coordinator
University of California System 4.6
Surgery scheduler job at University of California
General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday 7:30am -4:00pm Posted Date 07/09/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 25339 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Under the direction of the Transplant Financial Manager, the Transplant Financial Referral Coordinator provides essential administrative support to the Transplant Financial Referral Program. In this role, you will be responsible for preparing and processing patient referrals, pre-registering new and returning patients in the UCLA Patient Encountering and Registration System, and managing incoming inquiries through the Information and Referral Service lines. Key responsibilities include: * Collecting and verifying accurate patient demographic and insurance information * Coordinating prior authorization requirements and performing timely follow-up * Providing general information and guidance to patients and callers regarding the referral intake process * Processing managed care authorizations * Maintaining daily and weekly records of internal and incoming transplant referrals * Performing administrative tasks such as typing, faxing, and documentation management Salary Range: $30.36- $43.49/hourly Job Qualifications Press space or enter keys to toggle section visibility Required: * Previous experience in a health care setting working with health care professionals and patients * Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload * Ability to work independently * Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person * Ability to abstract medical information accurately from patient file * Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules * Demonstrated skill in routine data entry * Demonstrated skill in operating copy machine, and other standard office equipment * Ability to work with and maintain confidential patient information * Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel * Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent * Ability to use diplomacy and respect confidentiality in sensitive situations * Skill in following through on assignments to completion * Oral and written communication skills to convey information clearly to patients, faculty and staff * Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person * Typing skill sufficient to input verbal or written data into CRT with accuracy and speed * Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment * Experience working in a medical setting * Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones * Ability to maintain confidentiality on patient and physician issues * Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills Preferred: * Experience with UCLA EHR (CareConnect) * English/Spanish bilingual oral communication skills to conduct registration interviews * Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community * Familiarity with Microsoft Word, Excel and Access * Knowledge of UCLA Medical Center policy and procedures * Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system * Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book * Recent patient registration and appointment scheduling experience
$30.4-43.5 hourly 3d ago
Transplant Referral Coordinator
University of California System 4.6
Surgery scheduler job at University of California
General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule Monday-Friday 7:30am-4:00pm Posted Date 07/17/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 13874 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Under the direction of the Transplant Financial Manager, performs administrative support to the Transplant Financial Referral Program. Responsibilities include the preparation and processing of patient referrals, pre-register new and return patients into the UCLA Patient Encountering and Registration System. Requires individual to answer the Information and Referral Service lines and direct patients to appropriate program staff. Major duties include the collection of accurate demographic information, soliciting for insurance information and prior authorization requirements and follow up. Provide general information to incoming callers regarding the referral intake process. Process managed care authorizations. Typing, faxing and maintain daily/weekly records regarding internal and incoming transplant program referrals. Delivering CICARE World Class Care expectations in all dealings with patients, referring physicians, medical groups, insurance plans and colleagues. Comply with all hospital and departmental work rules. All other Administrative duties and tasks as assigned. The incumbent is supervised by the Transplant Financial Manager. Independently prioritizes and completes standard functions following established departmental guidelines and University policies. Work is reviewed by the Transplant Financial Manager on a consistent basis and when deviation from standard guidelines occurs. Salary Range: $30.36-$43.49/hourly Job Qualifications Press space or enter keys to toggle section visibility Required: * Previous experience in a health care setting working with health care professionals and patients * Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload * Ability to work independently * Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person * Ability to abstract medical information accurately from patient file * Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules * Demonstrated skill in routine data entry * Demonstrated skill in operating copy machine, and other standard office equipment * Ability to work with and maintain confidential patient information * Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel * Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent * Ability to use diplomacy and respect confidentiality in sensitive situations * Skill in following through on assignments to completion * Oral and written communication skills to convey information clearly to patients, faculty and staff * Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person * Typing skill sufficient to input verbal or written data into CRT with accuracy and speed * Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment * Experience working in a medical setting * Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones * Ability to maintain confidentiality on patient and physician issues * Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills Preferred: * Experience with UCLA EHR (CareConnect) * English/Spanish bilingual oral communication skills to conduct registration interviews * Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community * Familiarity with Microsoft Word, Excel and Access * Knowledge of UCLA Medical Center policy and procedures * Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system * Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book * Recent patient registration and appointment scheduling experience
$30.4-43.5 hourly 3d ago
Practice Coordinator
University of California San Francisco 4.6
Surgery scheduler job at University of California
Duration is approximately 3-6 months; will include optional medical benefits, holiday pay and sick leave accrual. The Practice Coordinator 3 serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsible for seamless operations and exceptional customer service, this role handles scheduling, referrals, revenue cycle management, and patient care coordination. Experience with surgery scheduling strongly preferred. Key Responsibilities: New Patient Scheduling and Processing: Manage referral work queues and act as the primary contact for referring physicians and new patients. Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information. Explain first appointment procedures to patients in understandable terms and manage patient expectations. Advanced New Patient Scheduling and Coordination: Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options. Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services. Surgery Scheduling and Advanced Surgery Scheduling: Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff. Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork. Revenue Cycle: Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations. Monitor provider open charts, work on denials, and secure complex authorizations. Administrative and Patient Care Coordination: Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs. APeX and IT Specific Skills: Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination. Environmental Responsibilities, General Performance, and Customer Service Outreach: Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints. Lead Role Duties: Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (***************************************** Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Experience with in-person client service Scheduling patients Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Experience with surgery scheduling strongly preferred. APeX/EPIC experience. Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction. Experience in ambulatory settings. Bilingual or multilingual capability (Spanish, Cantonese, and Russian). Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$51k-64k yearly est. 13d ago
Practice Coordinator
University of California San Francisco 4.6
Surgery scheduler job at University of California
The anticipated duration of this assignment is three months with potential to extend. As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (***************************************** Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$51k-64k yearly est. 48d ago
Practice Coordinator
University of California San Francisco 4.6
Surgery scheduler job at University of California
The Practice Coordinator (PC) serves as the visible and crucial link between our administrative team and the public, playing a pivotal role in supporting the smooth functioning of our practice and enhancing customer service. Collaborating closely with our administrative, clinical, and management teams, the PC undertakes a diverse range of responsibilities. These encompass but are not limited to managing CRM communications, handling telephone interactions, processing referrals (both internal and incoming), managing APeX in-baskets, performing scanning and filing tasks, and overseeing procedure authorizations. Moreover, the PC plays a central role in maintaining the day-to-day clerical operations and communication processes. They rigorously adhere to the UCSF House and Telephone Standards, always demonstrating sensitivity to the needs of our patients, staff, and providers. The PC embodies the qualities of a team player, working in close cooperation with colleagues and adapting seamlessly to evolving priorities. This self-reliant individual draws upon their deep understanding of practice operations to efficiently troubleshoot, prioritize tasks, and facilitate complex transactions as part of their daily routine. They also contribute to the development and upkeep of Standard Workflows, enhancing our overall operational efficiency. In summary, this role is a cornerstone of our outpatient care unit, making a substantial impact by delivering exceptional customer service and ensuring the seamless flow of information between medical professionals, hospital staff, and various departments to optimize unit efficiency. To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: ***************************************************************************** High School diploma or equivalent with four years related experience; or college degree and six months related experience; or equivalent combination of education and experience Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel) Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations Excellent customer service and communication/interpersonal skills, both over the telephone and in person Basic math skills required Proven ability to deal with a wide variety of individuals Ability to deal sensitively and effectively with patients Excellent organizational and problem-solving skills Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents Demonstrated administrative/office coordination skills Demonstrated knowledge of medical practice terminology Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable: Work applicable work queues including, but not limited to, internal referrals, incoming (external) referral entry and handling all assigned referral WQs Scanning This position requires flexibility to orient and work at all UCSF Medical Center locations. Experience in Allergy & Immunology and Infectious Diseases departments Experience in insurance verifications Experience working with other clinics to obtain prior authorizations Experience gathering records and imaging from outside facilities Experience running estimates for patients Creating/maintaining online surveys with Qualtrics Phone patient/customer service experience Ability to multitask and manage a variety of responsibilities Experience with patient scheduling Experience using Apex to run DAR reports Registration / check-in experience Demonstrated experience in health care in the following areas: Familiarity with ICD-10 and CPT-4 Codes Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) Prior experience with EPIC and/or APeX Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.
$51k-64k yearly est. 60d+ ago