Support Specialist jobs at University of Rochester

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Part time Scheduled Weekly Hours: 20 Department: 500233 CVSL Outpatient ACG & CC Work Shift: UR - Day (United States of America) Range: UR URCD 204 H Compensation Range: $19.47 - $25.77 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Physician Support Specialist provides support to the Heart Failure Department. Responsible for using independent judgement and initiative, performs routine and non-routine clerical duties and supports of onsite and regional activities of a team of physicians, APP's and RN's. Performs functions associated with patient information processing for ambulatory care visits. Completes the task of appointment scheduling, eRecord task management, In Basket management and Telephone Encounter management using the electronic medical record and patient access. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. Requires working knowledge of privacy and other policies and procedures in daily contact with confidential information and material in accordance of HIPPA regulations. Candidate must be able to work independently and in specialized natural with excellent organizational skills required. SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work. RESPONSIBILITIES: Telephone Management: Assess and triage incoming calls in a timely and courteous manner. Gather pertinent medical information at the time of call from patient, referring physician and/or other health care professionals. Evaluate urgency of response and communicate messages using established protocols to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues. Scheduling Management: Identify appropriate scheduling protocol for Advance Heart Failure patients, establishing a sequence of appointments and coordination of multidisciplinary resources (cardiology, nursing, dietitians, finance resources, echocardiology, social workers and /or surgeons.) As well as room utilization, ancillary tests, laboratory studies and required testing equipment. Facilitate hospital admissions, scheduling of procedures, coordinate overnight accommodation and transportation arrangements. Data Management: Maintain responsibility for own Electronic Medical Record (EMR) in basket as well as the in baskets for any pools assigned. Possesses the knowledge, skills, and abilities to support the Medical Records department as needed. Entry and management of data in specialized database. Documentation of patient care to ensure full compliance with regulatory agencies. Ensure databases reflect current status, demographics and on-going evaluation actions. Document each patient encounter (phone call, ancillary test/lab results, inpatient or outpatient clinical evaluation, medications, infection management) to maximize patient care and ensure full compliance with regulatory agencies. Correspondence: Act as liaison for contacts to local and regional physicians to facilitate securing of new referrals. Scheduling time commitments and coordinating with patient schedules. Compose routine and non-routine correspondence, and materials for educational and professional activities as needed. Responsible for ensuring test results are received, reviewed and appropriately filed. Verify HMO referrals as appropriate. Template management/office schedules for multiple providers. Independently creates schedules and builds/updates clinical and detailed demographic information in eRecord, OTTR and Outlook calendar. Contributes to operations including supply maintenance, and opening and closing of facility as needed. Solves operational problems and provides direction to coworkers. Cross-coverage in shared clerical office; on call schedule, & special projects and other responsibilities as assigned. Other duties as assigned QUALIFICATIONS: High school diploma or equivalent required Associates degree in Medical, Secretarial, billing or related field Minimum of 2 years of relevant experience required 1 year of leadership experience preferred; or equivalent combination of education and experience required Demonstrated customer service skills required Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

* Job Type: Officer of Administration * Bargaining Unit: * Regular/Temporary: Regular * End Date if Temporary: * Hours Per Week: 35 * Standard Work Schedule: * Building: * Salary Range: $70,000-$80,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the Senior Service Desk Specialist, the Service Desk Technician provides technical support via phone, email, chat or in-person consultations to University faculty, students, and staff. Incumbent must be able to comfortably operate in Windows and Apple environments, and some user knowledge of Linux/Unix shell environments. This is a service-oriented phone support call center environment; assisting or redirecting students, faculty, and staff on a wide range of issues. Subject to business needs, we may support flexible and remote work arrangements. Options will be discussed during the interview process. Responsibilities Provide accurate and rapid response to customer problems to ensure customer productivity. Gather, organize, and document relevant information directly from customers. Consistently apply excellent customer-service techniques to all interactions and work (e.g., set expectations appropriately, confirm problem is resolved, understood correctly and ensure satisfaction). Utilize Knowledge Management system content (knowledge bases) and personal technical background to identify and resolve IT issues. Work with junior members of the Service Desk, providing guidance and handling escalations. Monitor and oversee the work of other team members when needed. Escalate single-user issues when and where appropriate (e.g., service owners, Senior Service Desk Specialist, other Helpdesks) as per knowledge content and training. Participate in Service Desk tasks and projects when appropriate. Weekday, Weekend, and off-hour work may be necessary on occasion. Shift hours may vary based on work schedule. Perform additional duties as assigned and/or requested. Minimum Qualifications * Bachelor's degree or equivalent in education and experience plus three years of experience. Preferred Qualifications * Strong knowledge of Windows and Apple operating systems, connectivity and email applications, network troubleshooting, web tools and problem-diagnosis skills. * Ability to work weekday, weekend, and off-hour on occasion and according to shift schedule. * Bachelor's degree in computer science or related field. * Experience troubleshooting ID/authentication issues. * 3+ years of full-time frontline helpdesk/tech support experience. * Some user knowledge of Linux/UNIX shell environments. * HDI certification (Support Center Analyst, Desktop Support Technician, Customer Service Representative). * Knowledge Centered Support Publisher Certification. * A+, Network+ certification. * Minimum 3 years' Customer Service experience (in any industry). * Minimum 3 years' previous Service Desk or Desktop Support experience supporting internal customers. * Minimum 3 years' experience supporting Windows and Mac environments. Other Requirements * Ability to communicate clearly via the telephone, utilizing active listening skills, asking questions for clarification, and using interpersonal skills such as empathy and patience. * Ability to identify and diagnose basic IT problems and recommend solutions; and self-motivated to use available resources to find the best solution possible. * Ability to work in a fast paced, team based, customer service-oriented environment. * Ability to work as part of a cohesive team and on own initiative with minimal direction. * Highly organized individual with ability to learn quickly, prioritize, and an eye for attention to detail. * Demonstrated ability to multitask in a high-pressure environment and focus despite frequent interruptions. * Demonstrated ability to speak and write clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

* Job Type: Officer of Administration * Bargaining Unit: * Regular/Temporary: Regular * End Date if Temporary: * Hours Per Week: 35 * Standard Work Schedule: * Building: Pulitzer Hall * Salary Range: $75,000 - $82,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the Associate Director of IT, the Educational & Information Technology Support Specialist is a key cross-functional expert supporting academic technology, instructional innovation, infrastructure oversight, and technical systems at the Graduate School of Journalism. The incumbent will serve as the primary liaison between academic users, technical systems, and strategic planning across the school, providing hands-on support for digital learning environments, classroom technology, and administrative workflows. They will Work with CUIT and other central departments. Responsibilities * Collaborates with faculty on the design, development, and evaluation of hybrid, online and multimedia-rich courses. Develop and design both synchronous and asynchronous online courses for executive education and degree programs. * Provides training, workshops, and documentation on educational tools and platforms including Canvas (Courseworks), video conferencing, assessment tools, and content management systems. * Supports integration of instructional technology into pedagogy, advising on best practices for teaching with digital tools. * Addresses technology-related needs for instructors, staff, and students in real time, especially during classes and events. * Help oversee the day-to-day operations and maintenance of all technology-enhanced spaces including classrooms, lecture halls, editing suites, and event spaces. * Serves as a tier-1 and tier-2 escalation point for classroom technology, AV equipment, workstation, network and infrastructure issues, ensuring minimal disruption to academic activities. * Works closely with CUIT and central services to maintain uptime of critical platforms, and network services. Participates in infrastructure planning, equipment refresh cycles, and implementation of new academic systems. * Help identify operational needs and collaborates with departments to select, implement, and manage administrative and academic software platforms. * Supports database systems, reporting tools, and user interfaces for academic and administrative use. * Provides strategic guidance and adoption of instructional and enterprise technologies. * Helps maintain internal knowledge base, helpdesk systems, and client-facing technology resources. * Performs other related duties and special projects, as assigned. Minimum Qualifications Education: Bachelor's degree or equivalent Experience: Minimum 3-5 years related experience Other Skills: * Familiarity with ITIL framework * Process and analytical experience and ability * Proficiency with some of the following technologies: Windows, UNIX/Linux/ Mac OS X; * Relational Databases; SQL; MS Excel, MS Access; Excellent interpersonal and communication skills * Ability to independently research problems, develop solutions, effectively prioritize, and work in a fast-paced environment * Must be able to work a flexible schedule, weekends and some evenings when required. * Strong teamwork and collaboration skills. Preferred Qualifications * Preferably the candidate will have a background in the basic principles of instructional design, with a focus on active learning. * Experience building courses in Canvas (CourseWorks) and experience designing both synchronous and asynchronous courses. * Ideally, they will have experience creating instructional materials in a variety of modalities, including video and audio, and creating interactive activities using tools such as Articulate Storyline or H5P. Other Skills: * Proficiency with ticket management solutions like ServiceNow, Freshdesk, or SysAid. * Familiarity with endpoint management solutions like JAMF, SCCM, or Intune. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

* Job Type: Officer of Administration * Bargaining Unit: * Regular/Temporary: Regular * End Date if Temporary: * Hours Per Week: 35 * Standard Work Schedule: * Building: * Salary Range: $90,000-$100,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The successful candidate will be responsible for understanding and addressing users' research computing requirements and providing essential technical support. The role requires a blend of technical expertise, strong interpersonal skills, and the ability to troubleshoot research computing issues. A key goal is to help foster a collaborative environment, allowing researchers to maximize the benefits of computing resources for groundbreaking research across diverse fields. Responsibilities * Work closely with the Director of HPC resources to ensure the school's computing resources are used efficiently. This entails tracking and review of compute and storage allocation to ensure fair, efficient allocation of budget. * Collaborate with researchers to understand their computing and research requirements, identify computing and data challenges, and share options/identify resources to address them whenever possible. * Orient researchers on the computing resources supported by the school, both on-premises HPC clusters and cloud computing services; provide guidance on the best fit, based on their specific research demands. * Manage access to School research computing resources -- set up user accounts, configure access controls, assist with software installations, and advise on resource allocation/utilization. * Troubleshoot account issues, scripting errors, memory allocation errors, etc. * Serve as an escalation point and liaison for researchers whose issues require vendor intervention. * Assist the Director of HPC resources to develop and conduct training sessions and workshops on resource availability and best practices in HPC and cloud computing. * Refer researchers with special data needs (ie HIPAA data, restrictive data use agreements, etc.) to appropriate resources. Minimum Qualifications * Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). * 4 years related experience. * Unix skills. * Experience with scripting and automation (e.g., R, Bash, Python) * Understanding of the principles of computer clusters - parallel computing, resource allocation, multiple threads, etc. * Proficiency in configuring jobs for a parallel environment, specifically allocating adequate memory and nodes to meet specific time/budget. * In-depth knowledge of virtual HPC environments, such as AWS, Google, Azure; AWS experience a strong plus * Hands-on experience working with various software and tools: Command line, multiple R versions and packages, FTP clients, data transfer tools, such as Snowball and Globus * Strong problem-solving and troubleshooting abilities. * Excellent communication and teamwork skills. * Eagerness to learn and adapt to new technologies. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Join Ingalls Memorial Hospital as a Patient Financial Services Denial Specialist. Here, you will join our Revenue Cycle team at our Burr Ridge location. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. Under general direction, the Patient Financial Services Denial Specialist is responsible for reviewing denied claims and carrying out the appeals process for Ingalls Memorial Hospital. This position works to maintain third-party payer relationships, including responding to inquiries, complaints, and other correspondence, and possibly setting up arbitration between parties. The denial analyst has a working knowledge of state/federal laws that relate to contacts and to the appeals process. Maintains and monitors integrity of the claim development and submission process. Essential Job Functions Executes the denial appeals process, which includes receiving, assessing, documenting, tracking, responding to and/or resolving appeals with third-party payers in a timely manner. Regularly makes complex decisions within the scope of the position, and is comfortable working independently Works closely with insurance and managed care companies to ensure proper review and processing of denied claims Acts as a liaison between insurance companies and physicians to provide medical necessity for denied claims Identifies and tracks payer denials trends and works with the payers to correct any erroneous denials and works with the departments to review and improve processes to avoid these denials in the future Conducts relevant research to assist with completing the appeals process and to stay informed on best practices and policy reforms Maintains data on the types of claims denied and root causes of denials, and collaborates with team members to make recommendations for improvements and resolving issues Contacts patients to communicate insurance coverage denials and works with the patient to overturn the denials related to patient information needed Works closely with Denial Manager to provide key information for the Denial Task Force Meetings. Complies with State and Federal regulations, accreditation/compliance requirements, and Ingalls Memorial Hospital policies, including those regarding fraud and abuse, confidentiality, and HIPAA. Maintains current knowledge of rules and regulations of third party payers. Performs related duties as required Required Qualifications High school diploma or equivalent Minimum 3 years of experience in healthcare billing, collections, payment processing, or denials management (Denial Management experience preferred). Minimum 3 years of experience using computer programs for tracking denials and appeals Demonstrated knowledge of: Hospital billing and reimbursement, Medicare and Medicaid denials and appeals, third-party contracts, NCQA guidelines for denials and appeals, federal and state regulations relating to denials and appeals, proven critical thinking and analytical skills, proficient organizational skills and attention to detail, strong writing and communication skills, high level of comfort with computer systems Position Details Job Type: Full Time (1.0 FTE) Shift: Days Work Location: Flexible Remote - Burr Ridge Department: Revenue Cycle CBA Code: Non-Union Why Join Us For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we're doing work that really matters. Join us! UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. Must comply with Ingalls Memorial Hospital's compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Title Facilities and Laboratory Support Coordinator Requisition Number 9897BR College/Division College of Health Sciences and Technology Required Application Documents Cover Letter, Curriculum Vitae or Resume, List of References Employment Category Fulltime Additional Details In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at ************ or email your request to **********. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Required Minimum Education Level Bachelors or Equivalent Experience How To Apply Apply online at *************************** search Staff openings, then Keyword Search 9897 Required Qualifications Required Skills and Experience: * Prior Laboratory Experience: Proven experience in a Life Sciences and Chemistry wet-lab environment. * Technical Proficiency: Knowledge of the operation of scientific equipment, such as sterilizers, incubators, and biosafety cabinets. * Safety Expertise: Experience with the handling of biological, medical, and chemical waste, as well as gas cylinders. * Excellent written and verbal communication skills to effectively collaborate with faculty, students, and other staff members. * Organizational Skills: excellent time management and problem-solving skills with the ability to manage multiple priorities and projects. * We are seeking a proactive, organized, and detail-oriented individual with a strong understanding of laboratory operations, safety protocols, and general facility maintenance. * Candidates must be eligible to work in the United States. Preferred Qualifications Experience with or a willingness to learn RIT's internal systems (e.g., Lenel, PNC, Oracle). Department/College Description We are at the forefront of the evolving health care landscape, preparing the next generation of practitioners and scientists to be leaders in their fields. The College of Health Sciences and Technology offers innovative, flexible programs that integrate health sciences with RIT's renowned technological expertise. We are a community committed to a student-centered approach, providing an environment where high-quality education prepares graduates to serve humanity. This position is a key part of the team that supports RIT's renowned programs in bioscience, clinical health sciences, and biomedical engineering. You will be working in a dynamic, on-campus environment that fosters innovation and hands-on learning, contributing directly to the success of our students and faculty Job Summary The Laboratory and Facilities Support Coordinator plays a vital role in ensuring the safe and efficient operation of teaching and research labs across multiple RIT facilities, including the Center for Bioscience Education and Technology (CBT), the Clinical Health Sciences Center (CHSC), Institute Hall (INS), and Booth (BOO). This hands-on position directly supports faculty and students by managing laboratory preparation, maintaining facilities, and ensuring strict compliance with all safety protocols.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 211 Bailey Rd, Rochester, New York, United States of America, 14586 **Opening:** Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500291 Lab Computer Fac-Clin Labs SMH Work Shift: UR - Day (United States of America) Range: UR URG 109 H Compensation Range: $26.90 - $37.66 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a technical resource for the Customer Technology teams and/or department. Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers. Acts as an escalation point between enterprise technology teams and maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on support for clients with excellent customer service skills. Provides consulting and technology support for faculty and staff, including setup, configuration and technology management. Assists with application and hardware project management during upgrades, relocations and deployment of new technology solutions. Provides operational support in place of area manager, as needed. **ESSENTIAL FUNCTIONS** + Provides consulting and technology support for faculty and staff, including setup, configuration, and technology management. + Provides subject-matter expertise in a broad range of technology services, from end-point security to remote access. + Assists with application and hardware project management during upgrades, relocations, and deployment of new technology solutions. + Communicates with appropriate user base and employees, sets priorities, and manages progression of project implementation. + Leads deployment and provides appropriate communication to key stakeholders, coordinating with other IT teams as needed. + Participates in enterprise-wide projects and implementations as needed. + Works with external technology vendors to deliver solutions that meet documented business needs. + Serves as the primary point of coordination with internal and external parties for all technology-related items and some complex strategies, including but not limited to, lighting, AV support, audio, and presentation materials. + Manages follow-up as appropriate. + Serves as application owner for legacy applications. + Responsible for troubleshooting, resolving issues, updates, and documentation. Works with customers, vendors, and IT teams as required. + Delegates and supervises tasks as appropriate. + Maintains documentation of all approved and implemented designs. + Uses expert skills to assist in resolving complex technical problems. + Researches and develops solutions to new or unknown issues. + Analyzes business requirements and workflows to develop training programs and/or materials for end users, as needed. + Identifies opportunities for improvement to provide users greater efficiency and technology independence. + Develops training materials and/or identifies training resources. + Provides or directs others in the delivery of hands-on training in one-on-one or workshop-based formats. + Acts as an escalation point for IT teams and customers when needed. + Provides technical support to employees and users related to complex maintenance and/or urgent IT problems. + Tests and evaluates new technology's impact, including ease of adoption, training needs, security, financial risks, etc. + Tests new or upgraded technology solutions to evaluate the impact on business operations. + Reviews, configures, and documents new technology. + Determines appropriate, cost-effective resolution and implements. + Develops and distributes communications regarding technology changes in their environment. + Keeps abreast of technology trends and technologies and maintains technical skillset. + Keeps up to date on industry trends and the regulatory environment to anticipate upcoming or future business needs. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + High School diploma or equivalent and 4 years of relevant experience required + Associate's degree preferred + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to travel between business sites required + Advanced level of PC and Windows expertise and understanding required + Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required + Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required + Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required + Ability to work both independently and as part of a team, including the ability to lead a team required + Experience in conflict resolution and negotiation required + Ability to balance multiple priorities in a dynamic and fast-paced environment required + Logical thinker with advanced problem-solving abilities required + Demonstrated project management abilities preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500174 Pediatric Perfusion Work Shift: Range: UR URCD 204 H Compensation Range: $19.47 - $25.77 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work. SUPERVISION AND DIRECTION EXERCISED: Directs other secretarial and clerical assistants. May train and coordinate activities of peers or support staff. MACHINES AND EQUIPMENT USED: Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed. TYPICAL DUTIES: Provider Assistant - Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. - Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval. - Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. - Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes. - Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims. This includes compiling all necessary information and drafts for provider signature. - Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information. - Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider. - Researches hospital medical records for information requested by physicians, insurance companies and attorneys. Surgical/Procedure Scheduling - Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity. - Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. - Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure. Follows up to confirm that order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled. - Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room. Patient Liaison - Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork. - Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient. - Serves as main point of contact for patient pre- and post-operative. QUALIFICATIONS: High School Diploma required. Minimum of 2 years of relevant experience required or an equivalent combination of education and experience. Experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills preferred. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 44 Celebration Dr, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100088 University IT / F&O Work Shift: UR - Day (United States of America) Range: UR URG 107 H Compensation Range: $23.06 - $32.29 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Manages the setup, configuration, maintenance and deployment of endpoint devices. Assists with developing strategy for support of endpoint devices. **ESSENTIAL FUNCTIONS** + Manages the setup, configuration, maintenance, and deployment of endpoint devices to supported user populations. + Assists with developing strategy for support of endpoint devices, including renewal/replacement recommendations and the use of technologies, such as remote troubleshooting tools, virtual desktop technologies, etc. + Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. + Troubleshoots and resolves device-related OS, connectivity or application issues. + Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies. + Proactively identifies issues that can be handled before a ticket is submitted. Gathers feedback and addresses or brings to management. + Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers, and keeping track of progress, reporting back to project manager. + Maintains constant communication with team to ensure coverage of all calls. + Ensures all sites are covered and if necessary, relocates to other sites to provide coverage. + Assists with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met. + Conducts 1:1 training with customers on the use of hardware and applications as needed. + Mentors and trains new employees. + Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. + Maintains working knowledge of wide range of applications and technologies. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + High School diploma or equivalent and 2 years of relevant experience required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to travel between work sites required + Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required + Exceptional customer service skills required + Strong communication skills required + Logical thinker with good problem-solving skills required + Extensive knowledge of current operating systems for PCs preferred + Proficient in hardware break/fix and troubleshooting preferred + Knowledge of Mac computers, handhelds and other peripheral devices preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 160 Trustee Rd, Rochester, New York, United States of America, 14627 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 100083 University IT / AS&E IT Work Shift: UR - Day (United States of America) Range: UR URG 107 H Compensation Range: $23.06 - $32.29 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Manages the setup, configuration, maintenance and deployment of endpoint devices. Assists with developing strategy for support of endpoint devices. **ESSENTIAL FUNCTIONS** + Manages the setup, configuration, maintenance, and deployment of endpoint devices to supported user populations. + Assists with developing strategy for support of endpoint devices, including renewal/replacement recommendations and the use of technologies, such as remote troubleshooting tools, virtual desktop technologies, etc. + Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. + Troubleshoots and resolves device-related OS, connectivity or application issues. + Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies. + Proactively identifies issues that can be handled before a ticket is submitted. + Gathers feedback and addresses or brings to management. + Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers, and keeping track of progress, reporting back to project manager. + Maintains constant communication with team to ensure coverage of all calls. + Ensures all sites are covered and if necessary, relocates to other sites to provide coverage. + Assists with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met. + Conducts 1:1 training with customers on the use of hardware and applications as needed. + Mentors and trains new employees. + Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. + Maintains working knowledge of wide range of applications and technologies. - Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + High School diploma or equivalent and 2 years of relevant experience required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to travel between work sites required + Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required + Exceptional customer service skills required + Strong communication skills required + Logical thinker with good problem-solving skills required + Extensive knowledge of current operating systems for PCs preferred + Proficient in hardware break/fix and troubleshooting preferred + Knowledge of Mac computers, handhelds and other peripheral devices preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 211 Bailey Rd, Rochester, New York, United States of America, 14586 **Opening:** Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500291 Lab Computer Fac-Clin Labs SMH Work Shift: UR - Day (United States of America) Range: UR URG 107 H Compensation Range: $23.06 - $32.29 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Manages the setup, configuration, maintenance and deployment of endpoint devices. Assists with developing strategy for support of endpoint devices. **ESSENTIAL FUNCTIONS** + Manages the setup, configuration, maintenance, and deployment of endpoint devices to supported user populations. + Assists with developing strategy for support of endpoint devices, including renewal/replacement recommendations and the use of technologies, such as remote troubleshooting tools, virtual desktop technologies, etc. + Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. + Troubleshoots and resolves device-related OS, connectivity or application issues. + Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies. + Proactively identifies issues that can be handled before a ticket is submitted. + Gathers feedback and addresses or brings to management. + Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers, and keeping track of progress, reporting back to project manager. + Maintains constant communication with team to ensure coverage of all calls. + Ensures all sites are covered and if necessary, relocates to other sites to provide coverage. + Assists with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met. + Conducts 1:1 training with customers on the use of hardware and applications as needed. + Mentors and trains new employees. + Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. + Maintains working knowledge of wide range of applications and technologies. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + High School diploma or equivalent and 2 years of relevant experience required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to travel between work sites required + Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required + Exceptional customer service skills required + Strong communication skills required + Logical thinker with good problem-solving skills required + Extensive knowledge of current operating systems for PCs preferred + Proficient in hardware break/fix and troubleshooting preferred + Knowledge of Mac computers, handhelds and other peripheral devices preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 625 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 35 Department: 920720 EIOH General Dentistry Work Shift: UR - Day (United States of America) Range: UR URG 109 H Compensation Range: $26.90 - $37.66 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Responsible for the daily operations, and resource support for Department training programs, supporting the educational, regulatory and strategic goals of the department. Plans the development of education programs/curriculum, onboarding, training, continuing education and competency. Implements daily operations and assists leadership in strategic plans for all professional training programs. Develops and implements educational material and curriculum. ESSENTIAL FUNCTIONS - Develops and creates educational programs, including but not limited to, presentations, videos, on-line courses, teaching tools, handbooks, simulation scripts, newsletters, etc. - Provides training through various modalities, including but not limited to, simulation, laboratory sessions, lectures, online, and asynchronous programs. - Perform multidisciplinary quality assurance reviews and/or performance improvement plans. - Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE - Bachelor's degree and 2 years of relevant experience required - Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES LICENSES AND CERTIFICATIONS The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 910088 Pediatrics Neonatology Work Shift: UR - Day (United States of America) Range: UR URG 107 H Compensation Range: $23.06 - $32.29 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Responsible for administration and coordination of one or more subject matter programs within a department. Maintains policies and procedures of the program and support leaders with the communication of outcomes to stakeholders. Assists with meeting planning to ensure goals of the program are discussed. Collect feedback on the success and/or failure of certain projects and activities for further review. Assists with the creation and communication of marketing and communication materials, which may include working with a central resource. May assist with program budgeting and submitting expenses. **ESSENTIAL FUNCTIONS** + Assists in the development and execution of a departmental program, including planning, scheduling, and logistical support. + Participates in program-related meetings, taking notes and following up on action items. + Provides general administrative support to the program team as needed. + Monitors program activities and provide regular reports on progress towards goals and objectives. + Completes reporting as required. Contributes to the evaluation and improvement of programs by gathering and analyzing data. + Supports program marketing and communications efforts, including creating promotional materials and managing social media accounts. + Coordinates with internal and external stakeholders to ensure smooth program operations. + Maintains a strong knowledge base in given department field and contributes to the planning of projects and learning experiences. + Assists with department initiatives and events. + May assist in the preparation of program budgets, including tracking expenditures and ensuring compliance with financial guidelines. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + Bachelor's degree required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Strong organizational and time-management skills required + Excellent written and verbal communication abilities required + Ability to work collaboratively in a team environment required + Basic proficiency with Microsoft Office Suite and social media platforms required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 400010 Neuroscience Work Shift: UR - Day (United States of America) Range: UR URC 208 H Compensation Range: $23.52 - $32.92 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE Performs routine and non-routine duties requiring a high-level of administrative skills and proficiency for the Office of the Chair. Responsible for numerous departmental administrative details and duties requiring extensive experience with policies, procedures, and practices of the University. Supports the Neuroscience (NS) Department Vice Chair and Asst Director, Research Operations and their support staff by providing comprehensive staff assistance with day-to-day activities. This position involves providing executive support to the individuals detailed above. This includes handling highly confidential information, exercising independent judgment, and ensuring compliance with University, Del Monte Institute,and NS policies. Strong organizational and interpersonal skills are essential, as well as the ability to work collaboratively and manage competing professional demands. The assistant must maintain professionalism when interacting with various stakeholders, including university executives and other internal and external customers. Additionally, the role requires prioritizing tasks, managing multiple projects, maintaining confidentiality, and proficiency in Microsoft Office Suite and database management. Additionally, the assistant oversees the Chair's schedule, including travel arrangements and project deadlines, while prioritizing among competing demands. They function as a liaison to leadership, administrators, faculty, staff, students, and visitors on behalf of the Neuroscience Department, the Del Monte Institute and/or the University of Rochester, establishing and building positive working relationships with departments, agencies, and organizations. They arrange accommodations, plan and coordinate activities, and serve as a representative during guest visits. Furthermore, they coordinate and plan special events, seminars, workshops, and other activities for the Neuroscience Department or the Del Monte Institute. ESSENTIAL FUNCTIONS Anticipates the needs of the Chair/Directors and effectively communicates their instructions, preferences, and concerns to the relevant individuals. Tracks items requiring the Directors' attention, response, or planning, and regularly meet to review and discuss these matters. Following up promptly as directed, make recommendations, and serve as a liaison to ensure the appropriate information is relayed. Interacts with faculty members, administrative staff, University officials, and community contacts, to represent the Directors, conveying instructions, decisions, or concerns as needed. Evaluate, review, and gather background information on requests for action, referring them to other administrative staff when appropriate, and corresponding directly when necessary. Undertaking special projects as they arise, demonstrate autonomy in responding to emails, preparing confidential correspondence, and maintaining pertinent filing. Manages the calendar for the leadership team (LT). Using independent judgment, makes scheduling decisions based on knowledge of priorities and other time commitments and obligations. Using considerable independent judgement, chooses or recommends among competing demands for time. Acts as gatekeeper for in-person meetings, greets attendee(s), and provides time checks as needed to keep the LT on schedule. Receives mail and telephone calls on behalf the LT. Screens, analyzes, prioritizes, and responds to all items as appropriate. Makes frequent and extensive travel arrangements for DMIN Director (domestic and internationally). Prepares itineraries. Maintains a tracking record of DMIN Director's past and upcoming travel schedule/planning/arrangements. Directs, plans and coordinates meetings with others internally and externally, including arranging meeting facilities and equipment. Arranges frequent special events and faculty candidate visits. Coordinates, publishes, and distributes itineraries. Greets and assists visitors and speakers. Process expense reimbursements for the LT. May hold a purchasing card (P-Card) for the administrative office. As a recipient of a P-Card, follows all rules, regulations and policy associated with a P-Card. Donor Gift Support: Builds, implements, updates, and maintains data management tools to enable timely and accurate tracking and reporting of gift activity. Develops, implements, and executes a letter-writing protocol for the timely / periodic / ongoing acknowledgement and thanking of gifts received. This includes writing of thank you letter templates appropriate for various types and levels of gifts and customizing when appropriate for maximum relevance and effectiveness. Analyzes those who are frequent givers. Reports quarterly on donations to LT. Other projects and job duties as assigned. MINIMUM EDUCATION & EXPERIENCE Associate's degree Required Bachelor's degree Preferred 3 years related work experience including at least 1 year in an executive administrative capacity in an academic office or project management, or the equivalent experience in business, Required Or equivalent combination of education and experience Required KNOWLEDGE, SKILLS AND ABILITIES Proficient in Outlook, navigating through the Internet. Required Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint. Required Proven ability to interact with all levels of faculty and staff in a professional manner. Required Excellent interpersonal and communication skills, including written communication, and focused on customer service. Required Demonstrates initiative and resourcefulness in managing priorities and takes responsibility for accomplishing their work. Required Strong attention to detail, proofreading ability, and the ability to always maintain confidentiality and strong organizational skills Required Development of dynamic PowerPoint slides for non-scientific talks Preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 180 Sawgrass Dr, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500483 Ambul Surg Ctr-Sawgrass Work Shift: UR - Day (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL SUMMARY Ensures the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates workflow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Prioritizes critical patient cases and communication of emergency Operating Room changes and fluctuations. Ensures the timely and efficient functioning of this large and diverse suite of operating rooms and ectopic surgical locations through the flawless flow of communication. **ESSENTIAL FUNCTIONS** + Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of Operating Room and ectopic surgical locations. + Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse, with appropriate follow-through as necessary. + Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action, while communicating all changes to necessary clinical staff and faculty. + Maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure. + Assesses and triages all Operating Room calls, pages, and STAT calls, books emergent cases and communicates and coordinates appropriate faculty and staff, including off-shifts and next-day cases. + Initiates the printing and organizing of the next day's patient call slips and wristbands. + Serves as point person for handling complaints from patients, faculty, nursing, and anesthesiology. + Answers incoming phone calls in the communications center, routing calls as appropriate. + Provides support for departmental activities, including monitoring inventory of supplies and supply ordering, managing, stock forms and supplies, and requests from clinical staff. + Coordinates daily efforts to edit and correct registration and billing errors during the full registration process. + Identifies ways to reduce follow-up, repetitive, or corrective work. + Utilizes EMR and scheduling software programs to facilitate workflow. + Manages patient tracking system ensuring correct location of patients. + Provides training to other staff on all aspects of department-specific work as a designated preceptor, including orientation to the department and hospital, registration process, and customer service. + Acts as information resource for all departmental staff in regard to registration and workflow activities. + Attends education programs for the department at the direction supervisor and educates other staff. + Performs other patient focused tasks. + Assigns patient transports, disseminates tasks to PSAs, monitories pneumatic tube station and distributing contents, distributes scrubs, witnesses consent signatures, faxes charts, and pulls charts for QA audits or patient care follow up. + Coordinates transportation for discharged or transferred patients as needed. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + Associate's degree and 3 years of related work experience required + Or equivalent combination of education and experience + Experience in an Emergency Department setting preferred and + 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred and **KNOWLEDGE, SKILLS AND ABILITIES** + Medical terminology experience preferred + Experience with PICIS and Flowcast preferred + Ability to type accurately preferred + Skills related to achievement of customer satisfaction preferred + Ability to deal calmly but efficiently with medical professionals during life threatening situations preferred + Maintain a strong customer service approach at all times, with the ability to handle diverse personalities preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 158 Sawgrass Dr, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500483 Ambul Surg Ctr-Sawgrass Work Shift: UR - Rotating (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk. **SCHEDULE:** 7 AM-3:30 PM; 10 - 15 HOURS PER WEEK **POSITION SUMMARY:** + Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk. **SUPERVISION AND DIRECTION EXERCISED:** + With minimum direction and considerable latitude for independent judgment, must make complex decisions independently and assist staff and faculty in complex decision making in high stress work environment. May coordinate the duties of less experienced support staff. May train peers and/or less experienced support staff. **MACHINES AND EQUIPMENT USED:** + Standard office equipment including, but not limited to, telephone, fax machine, pneumatic tube system, copiers, personal computers, terminals, printers, scanners and credit card machines for point of service collection of co-pays. Must multi-task proficiently between Flowcast and eRecord systems. May use some clinic equipment. **TYPICAL DUTIES:** + Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of fast-paced Operating Room and ectopic surgical locations. Continual maintenance of the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action while communicating all changes to necessary clinical staff and faculty. Continuously maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure. + Assesses and triages all Operating Room calls, pages and STAT calls, books emergent cases and communicating and coordinates appropriate faculty and staff including off-shifts and next day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands. + Serves as focal point for handling complaints from patients, faculty, nursing and anesthesiology. Answers incoming phone calls in communications center, routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms and supplies, and requests from clinical staff. + Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes EMR and scheduling software programs to facilitate work flow; manages patient tracking system ensuring correct location of patients. + As designated preceptor, provides training to other staff on all aspects of department specific work including orientation to department and hospital, registration process and customer service. Acts as information resource for all departmental staff in regards to registration and work flow activities. Attends education programs for department at direction of supervisor and educates other staff. + Performs other patient focused tasks, including but not limited to: assigns patient transports, disseminates tasks to PSAs, monitoring pneumatic tube station and distributing contents, distributing scrubs, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up. Coordinate transportation for discharged or transferred patients as needed. **QUALIFICATIONS:** + Two years of post-high school education and three years of related work experience; or an equivalent combination of education and experience. **PREFERRED:** + Experience in an Emergency Department setting, including one year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred. + Medical terminology experience. + The ability to type accurately. + Skills related to achievement of customer satisfaction. + The ability to deal calmly but efficiently with medical professionals during life threatening situations is critical. + Previous experience with PICIS and Flowcast. + Must maintain a strong customer service approach at all times, with the ability to handle diverse personalities. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500025 Surgical Support Services Work Shift: UR - Evening (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Ensures the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Prioritizes critical patient cases and communication of emergency Operating Room changes and fluctuations. Ensures the timely and efficient functioning of this large and diverse suite of operating rooms and ectopic surgical locations through the flawless flow of communication. **ESSENTIAL FUNCTIONS** + Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of Operating Room and ectopic surgical locations. Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse, with appropriate follow-through as necessary. Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action, while communicating all changes to necessary clinical staff and faculty. Maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure. + Assesses and triages all Operating Room calls, pages, and STAT calls, books emergent cases and communicates and coordinates appropriate faculty and staff, including off-shifts and next-day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands. + Serves as point person for handling complaints from patients, faculty, nursing, and anesthesiology. Answers incoming phone calls in the communications center, routing calls as appropriate. Provides support for departmental activities, including monitoring inventory of supplies and supply ordering, managing, stock forms and supplies, and requests from clinical staff. + Coordinates daily efforts to edit and correct registration and billing errors during the full registration process. Identifies ways to reduce follow-up, repetitive, or corrective work. Utilizes EMR and scheduling software programs to facilitate workflow. Manages patient tracking system ensuring correct location of patients. + Provides training to other staff on all aspects of department-specific work as a designated preceptor, including orientation to the department and hospital, registration process, and customer service. Acts as information resource for all departmental staff in regards to registration and work flow activities. Attends education programs for the department at the direction of supervisor and educates other staff. + Performs other patient focused tasks. Assigns patient transports, disseminates tasks to PSAs, monitoris pneumatic tube station and distributing contents, distributes scrubs, witnesses consent signatures, faxes charts, and pulls charts for QA audits or patient care follow up. Coordinates transportation for discharged or transferred patients as needed. + Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + Associate's degree and 3 years of related work experience required + Or equivalent combination of education and experience + Experience in an Emergency Department setting preferred and + 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred and **KNOWLEDGE, SKILLS AND ABILITIES** + Medical terminology experience preferred + Experience with PICIS and Flowcast preferred + Ability to type accurately preferred + Skills related to achievement of customer satisfaction preferred + Ability to deal calmly but efficiently with medical professionals during life threatening situations preferred + Maintain a strong customer service approach at all times, with the ability to handle diverse personalities preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500025 Surgical Support Services Work Shift: UR - Day (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk. SUPERVISION AND DIRECTION EXERCISED: With minimum direction and considerable latitude for independent judgment, must make complex decisions independently and assist staff and faculty in complex decision-making in high-stress work environments. May coordinate the duties of less experienced support staff. May train peers and/or less experienced support staff. MACHINES AND EQUIPMENT USED: Standard office equipment including, but not limited to, telephone, fax machine, pneumatic tube system, copiers, personal computers, terminals, printers, scanners, and credit card machines for point of service collection of co-pays. Must multi-task proficiently between Flowcast and eRecord systems. May use some clinical equipment. TYPICAL DUTIES: - Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient, and diverse communication in a control desk of fast-paced Operating Room and ectopic surgical locations. Continual maintenance of the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls, assesses the clinical urgency of every patient, and determines the appropriate action while communicating all changes to necessary clinical staff and faculty. Continuously maintains the manual Operating Room schedule to ensure an ever-present backup in the event of electrical or computer failure. - Assesses and triages all Operating Room calls, pages and STAT calls, books emergent cases and communicating and coordinates appropriate faculty and staff including off-shifts and next day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands. - Serves as focal point for handling complaints from patients, faculty, nursing and anesthesiology. Answers incoming phone calls in communications center, routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms and supplies, and requests from clinical staff. - Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes EMR and scheduling software programs to facilitate work flow; manages patient tracking system ensuring correct location of patients. - As a designated preceptor, provides training to other staff on all aspects of department-specific work including orientation to department and hospital, registration process, and customer service. Acts as an information resource for all departmental staff in regard to registration and workflow activities. Attends education programs for the department at the direction of supervisor and educates other staff. - Performs other patient-focused tasks, including but not limited to: assigning patient transports, disseminating tasks to PSAs, monitoring pneumatic tube station and distributing contents, distributing scrubs, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow-up. Coordinate transportation for discharged or transferred patients as needed. QUALIFICATIONS: Two years of post-high school education and three years of related work experience; or an equivalent combination of education and experience. PREFERRED: Experience in an Emergency Department setting, including one year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred. Medical terminology experience. The ability to type accurately. Skills related to the achievement of customer satisfaction. The ability to deal calmly but efficiently with medical professionals during life-threatening situations is critical. Previous experience with PICIS and Flowcast. Must maintain a strong customer service approach at all times, with the ability to handle diverse personalities. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500025 Surgical Support Services Work Shift: UR - Day (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL SUMMARY Ensures the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates workflow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Prioritizes critical patient cases and communication of emergency Operating Room changes and fluctuations. Ensures the timely and efficient functioning of this large and diverse suite of operating rooms and ectopic surgical locations through the flawless flow of communication. **ESSENTIAL FUNCTIONS** + Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of Operating Room and ectopic surgical locations. + Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse, with appropriate follow-through as necessary. + Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action, while communicating all changes to necessary clinical staff and faculty. + Maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure. + Assesses and triages all Operating Room calls, pages, and STAT calls, books emergent cases and communicates and coordinates appropriate faculty and staff, including off-shifts and next-day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands. + Serves as point person for handling complaints from patients, faculty, nursing, and anesthesiology. + Answers incoming phone calls in the communications center, routing calls as appropriate. + Provides support for departmental activities, including monitoring inventory of supplies and supply ordering, managing, stock forms and supplies, and requests from clinical staff. + Coordinates daily efforts to edit and correct registration and billing errors during the full registration process. Identifies ways to reduce follow-up, repetitive, or corrective work. + Utilizes EMR and scheduling software programs to facilitate workflow. + Manages patient tracking system ensuring correct location of patients. + Provides training to other staff on all aspects of department-specific work as a designated preceptor, including orientation to the department and hospital, registration process, and customer service. + Acts as information resource for all departmental staff in regard to registration and workflow activities. + Attends education programs for the department at the direction of supervisor and educates other staff. + Performs other patient focused tasks. + Assigns patient transports, disseminates tasks to PSAs, monitors pneumatic tube station and distributing contents, distributes scrubs, witnesses consent signatures, faxes charts, and pulls charts for QA audits or patient care follow up. + Coordinates transportation for discharged or transferred patients as needed. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + Associate's degree and 3 years of related work experience required + Or equivalent combination of education and experience + Experience in an Emergency Department setting preferred and + 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred and **KNOWLEDGE, SKILLS AND ABILITIES** + Medical terminology experience preferred + Experience with PICIS and Flowcast preferred + Ability to type accurately preferred + Skills related to achievement of customer satisfaction preferred + Ability to deal calmly but efficiently with medical professionals during life threatening situations preferred + Maintain a strong customer service approach at all times, with the ability to handle diverse personalities preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into my URHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.