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Specialist jobs at US Foods
- 31 jobsRetail Support Specialist (remote)
Us Foods
Specialist job at US Foods
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! At US Foods , innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we're delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we're outpacing our competitors faster than ever before. We believe diversity is the cornerstone of creativity and innovation-and we foster an open, inclusive, flexible work environment that supports our transformation. The Retail Support Specialist focuses on all aspects of IT systems support for the CHEF'STORE retail environment. This role is responsible for support issue metrics and reporting and coordinates development fixes with the appropriate teams. This role works to improve the overall support experience for CHEF'STORE users, provides support to retail locations, and is the point of contact for all emerging technical issues. Flexible Work Policy: The work for the Retail Support Specialist position is completely remote anywhere in the United States except Hawaii or United States Territories. This position may require up to 40% travel. RESPONSIBILITIES Deliver framework for three tier technical support to retail store associates and other corporate system end user community Establish and create best practices through the entire technical support process Cross pollination with development team for enhancement opportunities to correct support issues Implement process improvement cycles to improve support activity and sustainability across the support enterprise for the retail store environment Set specific customer service standards and SLAs for internal and external support teams Review SLA partner performance metrics to improve services levels and review agreements with partner organizations Monitor service performance, keep abreast of developments, and take corrective/appropriate actions when required Compile information and data from various sources for specific departmental reports, and create reports, graphs and data comparisons Develop triage and troubleshooting requirements for supported retail systems Maintenance and ownership of Support Matrix and Service Delivery Guides that detail support categories and service delivery scope, including updates to all support documentation for retail support environment Oversee opportunities to “in-house” support capabilities to balance internal/external teams Manage and facilitate escalation events for retail support enterprise support events Other duties as assigned by manager RELATIONSHIPS Internal: This role interacts with frontline store leaders and managers, IT and Support Center External: Manage relationship with external vendors integral to new store support WORK ENVIRONMENT Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment. MINIMUM QUALIFICATIONS 2 years of experience developing and implementing processes that deliver exceptional customer support experiences in an information technology retail focused end-user support operation 2 years of experience leading end-user technical support teams to develop & practice processes that ensure service excellence in delivering hardware/software support 2 years of experience developing and documenting standard operating procedures for internal technical support teams 30-40% travel required EDUCATION Bachelor's degree in computer science, business administration, information systems or related, or equivalent work or internship experience PREFERRED QUALIFICATIONS Experience with IT systems support in a retail environment Experience in help desk operations and issue triage and resolution Experience implementing and working within ITIL standards in an Information Technology Services environment Experience with computer/device asset tracking and maintaining proper audit logs/documentation of support activities for compliance purposes (e.g. PCI compliance / POI) ITIL certification This role will also receive annual incentive plan bonus. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: ********************************************* Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $55,000 - $90,000 ***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***$55k-90k yearly Auto-Apply 32d agoStore Customer Service Specialist (Multiple Locations)
Sherwin-Williams
Reynoldsburg, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #701275, located at: 7065 East Main St., Reynoldsburg, OH 43068. This is a full-time position with a hiring rate of $16.50/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$16.5 hourly Auto-Apply 25d agoZone Store Customer Service Specialist (Multiple Locations)
Sherwin-Williams
North Canton, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Stores #1391, #1255 and #1110 located at #1391 - 124 Applegrove St. NW, North Canton, OH 44720 #1255 - 4290 Belden Village St, Canton, OH 44718 #1110 - 3820 Tuscawaras St, Canton, OH 44708 Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$27k-33k yearly est. Auto-Apply 6d agoZone Store Customer Service Specialist (Multiple Locations)
Sherwin-Williams
North Canton, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Stores #1391, #1255 and #1110 located at #1391 - 124 Applegrove St. NW, North Canton, OH 44720 #1255 - 4290 Belden Village St, Canton, OH 44718 #1110 - 3820 Tuscawaras St, Canton, OH 44708$27k-33k yearly est. Auto-Apply 6d agoStore Customer Service Specialist
Sherwin-Williams
Wadsworth, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 20-mile radius of Store #701012, located at: 720 North High St., Wadsworth, OH 44281. This is a full-time position with a hiring rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$15.5 hourly Auto-Apply 10d agoStore Customer Service Specialist
Sherwin-Williams
Cleveland, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at stores within a 20-mile radius of Store #701060, located at: 6910 Biddulph Rd, Cleveland, OH 44144. This is a Full-Time position with a starting rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$15.5 hourly Auto-Apply 51d agoStore Customer Service Specialist
Sherwin-Williams
Akron, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 15-mile radius of Store #701914, located at: 1590 West Market St., Akron, OH 44313. This is a full-time position with a hiring rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$15.5 hourly Auto-Apply 13d agoStore Customer Service Specialist
Sherwin-Williams
Akron, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at stores within a 15-mile radius of Store #701914, located at: 1590 West Market St., Akron, OH 44313. This is a full-time position with a hiring rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.$15.5 hourly Auto-Apply 13d agoBranch Wholesale Product Specialist
Sherwin-Williams
Columbus, OH jobs
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #701136, located at: 4864 Evanswood Dr., Columbus, OH 43229. This is a full-time position with a hiring rate of $16.50/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$16.5 hourly Auto-Apply 6d agoBranch Wholesale Product Specialist
Sherwin-Williams
Columbus, OH jobs
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #701136, located at: 4864 Evanswood Dr., Columbus, OH 43229. This is a full-time position with a hiring rate of $16.50/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.$16.5 hourly Auto-Apply 6d agoStore Customer Service Specialist (Multiple Locations)
Sherwin-Williams
Warren, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #701144, located at: 2737 Elm Rd., Warren, OH 44483. This is a full-time position with a hiring rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$15.5 hourly Auto-Apply 39d agoZone Store Customer Service Specialist
Sherwin-Williams
Canton, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1255 located at 4290 BELDEN VILLAGE ST NW, CANTON, OH and stores within a 20 mile radius. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$27k-33k yearly est. Auto-Apply 59d agoStore Customer Service Specialist
Sherwin-Williams
Holland, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1134 located at 6843 Airport Hwy, Holland, OH 43528 Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$27k-33k yearly est. Auto-Apply 26d agoStore Customer Service Specialist (Multiple Locations)
Sherwin-Williams
Lorain, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 15-mile radius of Store #701500, located at: 2280 Cooper Foster Rd., Lorain, OH 44053. This is a full-time position with a hiring rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$15.5 hourly Auto-Apply 39d agoStore Customer Service Specialist (Multiple Locations)
Sherwin-Williams
Avon Lake, OH jobs
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.The individual selected for this role will be expected to work at stores within a 20-mile radius of Store #701159, located at: 32803 Walker Road, Avon Lake, OH 44012. This is a full-time position with a hiring rate of $15.45/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales$15.5 hourly Auto-Apply 26d agoRetail Support Specialist (remote)
Us Foods Holding Corp
Specialist job at US Foods
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! At US Foods, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we're delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we're outpacing our competitors faster than ever before. We believe diversity is the cornerstone of creativity and innovation-and we foster an open, inclusive, flexible work environment that supports our transformation. The Retail Support Specialist focuses on all aspects of IT systems support for the CHEF'STORE retail environment. This role is responsible for support issue metrics and reporting and coordinates development fixes with the appropriate teams. This role works to improve the overall support experience for CHEF'STORE users, provides support to retail locations, and is the point of contact for all emerging technical issues. Flexible Work Policy: The work for the Retail Support Specialist position is completely remote anywhere in the United States except Hawaii or United States Territories. This position may require up to 40% travel. RESPONSIBILITIES * Deliver framework for three tier technical support to retail store associates and other corporate system end user community * Establish and create best practices through the entire technical support process * Cross pollination with development team for enhancement opportunities to correct support issues * Implement process improvement cycles to improve support activity and sustainability across the support enterprise for the retail store environment * Set specific customer service standards and SLAs for internal and external support teams * Review SLA partner performance metrics to improve services levels and review agreements with partner organizations * Monitor service performance, keep abreast of developments, and take corrective/appropriate actions when required * Compile information and data from various sources for specific departmental reports, and create reports, graphs and data comparisons * Develop triage and troubleshooting requirements for supported retail systems * Maintenance and ownership of Support Matrix and Service Delivery Guides that detail support categories and service delivery scope, including updates to all support documentation for retail support environment * Oversee opportunities to "in-house" support capabilities to balance internal/external teams * Manage and facilitate escalation events for retail support enterprise support events * Other duties as assigned by manager RELATIONSHIPS * Internal: This role interacts with frontline store leaders and managers, IT and Support Center * External: Manage relationship with external vendors integral to new store support WORK ENVIRONMENT * Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment. MINIMUM QUALIFICATIONS * 2 years of experience developing and implementing processes that deliver exceptional customer support experiences in an information technology retail focused end-user support operation * 2 years of experience leading end-user technical support teams to develop & practice processes that ensure service excellence in delivering hardware/software support * 2 years of experience developing and documenting standard operating procedures for internal technical support teams * 30-40% travel required EDUCATION * Bachelor's degree in computer science, business administration, information systems or related, or equivalent work or internship experience PREFERRED QUALIFICATIONS * Experience with IT systems support in a retail environment * Experience in help desk operations and issue triage and resolution * Experience implementing and working within ITIL standards in an Information Technology Services environment * Experience with computer/device asset tracking and maintaining proper audit logs/documentation of support activities for compliance purposes (e.g. PCI compliance / POI) * ITIL certification This role will also receive annual incentive plan bonus. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: ********************************************* Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $55,000 - $90,000 * EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*$55k-90k yearly Auto-Apply 33d agoProduct Stewardship Specialist
Sherwin-Williams
Cleveland, OH jobs
The Product Stewardship Specialist works closely with Sherwin-Williams customers to meet their needs for regulatory documents and data. The Product Stewardship Specialist will leverage relationships with regulatory Subject Matter Experts, Customer Service, Sales, Marketing, and Enterprise Technology to gather and deliver documents and data to customers. POSITION REQUIREMENTS FORMAL EDUCATION: Required: Bachelor's Degree from an accredited institution in a physical science or engineering Preferred: Bachelor's Degree from an accredited institution in Chemistry, Biology, Chemical Engineering, Industrial Hygiene, Environmental Sciences, or similar KNOWLEDGE & EXPERIENCE: Required: Some chemical or coatings industry background in materials and chemical regulations Preferred: 2 years' experience in regulatory affairs or product stewardship Work experience in the coatings industry TECHNICAL/SKILL REQUIREMENTS: Required: Knowledge of basic chemistry Attention to detail Skilled in data entry accuracy Proficiency in Microsoft Office applications (Word, Excel, etc.) Preferred: Knowledge of chemical regulations and hazard communication Travel - 5% Respond to customer inquiries Review and understand customer inquiries related to technical regulatory issues. Develop appropriate responses and provide information and data to resolve the issue. Communicate accurately and clearly. Complete requests for regulatory documents such as Safety Data Sheets (SDS), Environmental Data Sheets (EDS), RoHS Certifications, REACH SVHC Certifications, etc. Support customer data systems and ensure accurate entry of product regulatory data into those systems. Possess sufficient knowledge to recognize questionable data and assist to resolve to meet data standards. Complete customer forms for regulatory data that may include analyzing product composition for chemicals of concern and gathering input from other areas within regulatory (e.g. Chemical Compliance, Sustainability, VOC Compliance Team). Provide support to business product stewards, as needed, on customer projects. Identify internal stakeholders and communicate customer issues or concerns to them as appropriate. Assist Legal Assist Sherwin Williams legal department with retrieval of historical MSDS and SDS documents. Gain Regulatory Knowledge Become knowledgeable on global chemical regulations such as California Proposition 65, RoHS, REACH SVHC, Conflict Minerals, etc. Gain a general understanding of GHS and SDS frameworks. “Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.”$39k-55k yearly est. Auto-Apply 4d agoProduct Stewardship Labeling Specialist
Sherwin-Williams
Cleveland, OH jobs
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.$39k-55k yearly est. Auto-Apply 3d agoProduct Stewardship Specialist
Sherwin-Williams
Cleveland, OH jobs
The Product Stewardship Specialist works closely with Sherwin-Williams customers to meet their needs for regulatory documents and data. The Product Stewardship Specialist will leverage relationships with regulatory Subject Matter Experts, Customer Service, Sales, Marketing, and Enterprise Technology to gather and deliver documents and data to customers.$39k-55k yearly est. Auto-Apply 5d agoProduct Stewardship Labeling Specialist
Sherwin-Williams
Cleveland, OH jobs
FORMAL EDUCATION: Required: Bachelor's Degree from an accredited institution in a physical science or engineering Preferred: Bachelor's Degree from an accredited institution in Chemistry, Biology, Chemical Engineering, Industrial Hygiene, Environmental Sciences, or similar KNOWLEDGE & EXPERIENCE: Required: Some chemical or coatings industry background in materials and chemical regulations Preferred: 2 years' experience working with consumer product labeling regulations, such as FHSA and CCCR Coatings industry experience TECHNICAL/SKILL REQUIREMENTS: Required: Knowledge of basic chemistry Attention to detail Proficiency in Microsoft Office applications (Word, Excel, etc.) Preferred: Knowledge of FHSA and CCCR regulations TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION) 5-10% CORE RESPONSIBILITIES AND TASKS: The Product Stewardship Labeling Specialist provides label review support for products across the Global Architectural businesses, applying knowledge of labeling regulations and company labeling policies while ensuring a high degree of accuracy and quality. The Product Stewardship Labeling Specialist provides internal and external product stewardship support to customers and business stakeholders. (1) Label Review: Completes label reviews for FHSA and CCCR compliance in a timely manner. During review, ensures labeling inconsistencies, errors, omissions, etc. are elevated in a timely manner. Works within Global Architectural Product Stewardship team to review label concerns and issues to achieve consensus on solutions. Troubleshoots and resolves problems concerning data and compliance. Works with affected business contacts to resolve issues associated with product labeling. (2) General Stewardship Support: Works within Global Architectural Product Stewardship team to provide general support in collecting product data, aggregating reports, etc. Collects, aggregates and summarizes data across affected portfolios. Supports impact assessment projects stemming from updates to regulatory information, formula updates, raw material changes, and new regulations. Analyzes data, summarizes and organizes results, and communicates with businesses that are impacted by the changes, as needed. Provides support for craft product ASTM certifications. This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113, USA IL Chicago Office 8725 W Higgins Rd. Chicago IL 60631, or USA MN Minneapolis Campus 1101 South 3rd Street, Minneapolis, MN 55415. “Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.” This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.$39k-55k yearly est. Auto-Apply 3d ago
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