Scheduling Specialist jobs at Virtua Health

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Voorhees - 100 Bowman Drive Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Part time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 24 Additional Locations: Job Information: Schedule: Tuesday and Thursday 11:00am-8:00pm Every other Saturday 7:30am-1:00pm Summary: Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment. Compiles information for recording purposes and prepares reports. Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow. Position Responsibilities: • Greets patients and other visitors. Maintains patient flow. Addresses and resolves routine inquiries. • Screens and handles any calls and/or correspondence for requests for materials, records, patient appointment, ensuring HIPPA guidelines are followed. • Sorts and distributes mail. • Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals. • Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues. •Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses. • Schedules management appointments, meetings, conferences. Prepares meeting minutes and memos. May maintain calendars/itinerary for management personnel as requested. • Assists in orienting new office staff; participates in performance improvement initiatives; coordinates and maintains support personnel schedules. • May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow. • Maintains office equipment (copier, fax, etc.), ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies. Position Qualifications Required / Experience Required: Proficiency in using computers (data entry, word processing, report production). Working knowledge of medical terminology. Excellent communication skills (verbal-written-listening) in order to interact with patients, medical staff and other internal/external clientele. Strong organizational skills ability to use sound judgment to prioritize duties. Familiarity with department policies and procedures or ability to quickly learn and operate within those parameters. One year experience in a medical setting preferred. Required Education: High School diploma or G.E.D. Associate's Degree in Medical Secretarial Science preferred. Hourly Rate: $18.16 - $26.95 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

Minimum Qualifications: * High School degree or equivalent * 1-3 years office experience required, preferably in a medical setting. * Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire POSITION SUMMARY The Central Scheduling Associate provides scheduling assistance to AtlantiCare Physician group central scheduling contact center. This includes scheduling for multispecialty providers as well as diagnostic testing. The Central Scheduling Associate also ensures the timely and accurate scheduling of patient appointments following scheduling guidelines, patient insurance information, enters client information into the scheduling application, and provides accurate financial information to clients. The Central Scheduling Associate provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The representative answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire. PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. WORK ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. The essential functions for this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP This position reports to the Department Leadership. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental & Vision Insurance Retirement Plans with employer contributions Short-Term & Long-Term Disability Coverage Life & Accidental Death & Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.

About Us Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission. Short Description A registration clerk is responsible for providing extraordinary customer service while assisting patients at all phases of the intake process, verifying medical information and collecting insurance information, answering questions and performing other administrative and clerical tasks. Some, but not all, of the responsibilities of this position include: Greets patients and directs patients to appropriate areas. Interviews patients or family to obtain complete and accurate demographic and insurance information for distribution to appropriate hospital departments. Documents daily in logbook, the disposition of all patients including all admissions, discharges, and other occurrences as per policy. Files all charts for Health Information Management and Information Systems in alphabetical order, maintaining a neat and orderly work area. Processes placement of patients using bed availability, special requests and criteria for specialty areas. Answers phone, records messages, and performs related duties as directed. Experience Required Previous data entry or typing experience with knowledge of basic office equipment required. Interpersonal skills must be well-developed. Must possess the initiative and the ability to set and achieve high standards of performance. Ability to make progress on multiple assignments under time constraints and handle a fast-paced environment. Must exhibit good telephone and clerical skills and the ability to communicate clearly and effectively, both orally and in writing. Ability to learn specific job duties and complete detailed work assignments in a timely fashion. Education Requirements High School graduate or equivalent Salary Min ($) USD $17.00 Salary Max ($) USD $22.73

Registrar - Operating Room Support Principal Accountabilities: (including but not limited to) * Greets all patients/visitors promptly and courteously. * Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. * Respects the patient's right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. * Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. * Acts as a liaison between patients, families, visitors, physicians and nursing staff. * Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. * Assures all patient related information is secured. * Escorts family member to appropriate area for visiting as directed by RN. * Fosters a positive and pleasant environment, which promotes our shared values and healing culture. * Demonstrates PRIDE in all interactions. * Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner. * Establishes correct medical record number via search using established search methods. * Accurately keys in and verifies registration information into the system. * Assures patient types are correct in system. Verifies ICD-10 codes. * Determines Coordination of Benefits (COB) for multiple insurances. * Completes Medicare questionnaire for all Medicare patients. * Follows established Medicare in-patient only process for identified cases. * Establishes accounts via registration forms and/or transferring facilities documents. * Photocopies/scans insurance cards and government issued photo identification utilizing media manager. * Prepares patient ID bracelet verifying accurate patient information and applies to patient. * Follows AHS downtime procedure when applicable. * Collects necessary deductibles/copays following established procedure. * Provides information to patient regarding deductible/copay. * Processes and completes required patient documentation. * Prepares all patient charts ensuring all necessary paperwork/documentation are on the chart and labeled correctly. Accesses MMF to search for missing documents/consents. * Provides patient or patient's representative with information required by Federal, State and/or Joint Commission. * Obtains required signatures for Financial Responsibility/Consent for Treatment. * Provides patient with a copy of the Notice of Privacy Practice in appropriate language. * Maintain a registration error rate of 5% or less. * Notifies Payor Services via notes of any and all concerns pertaining to patients' insurance and reimbursement. * Refers patients with financial issues/concerns to appropriate resource. * Registrar Responsibilities: Precepts/mentors new registrars when needed or required. * Demonstrates ability to multi-task and prioritize to meet the needs of the department. Must be flexible to cover shift changes or assigned hours to allow adequate shift coverage for absences. * Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application. * Maintains appropriate PAR level of supplies/charts. * Participates in cost containment measures by appropriate utilization of supplies/resources. * Dismantles charts and assures all documentation/forms are on chart. * Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services. * Ensures daily BCA checklist is completed. * Conducts self in a calm, professional manner in all interactions. * Displays a cooperative work ethic with co-workers. Keeps the lines of communication open between co-workers and other hospital departments. * Maintains an organized, neat work environment. * Maintains competency in utilization of all assigned applicable information systems. * Escalates issues with the computer systems to ISS. * As part of the annual evaluation process, submits a list of year end accomplishments as well as goals that are reviewed and mutually agreed upon for the coming year. * Personal/ Professional growth will be maintained through AHS OD classes, in-service education, conferences, and literature. Attends required number of staff meetings. * Basic knowledge of Microsoft Outlook, Word and Excel. * Other Tasks Which May be required: assignments that meet the needs of the department Schedule: * Full time, Days * Monday - Saturday * 5am - 3pm, four days a week * Weekend requirement depending on department needs At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Evening (United States of America) Compensation Range The base pay scale for this position is $31.29 - $34.81. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing JOB DESCRIPTION How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise Patient Access Specialist Full-Time HSS Mahwah HSS Mahwah ASC offers physician office visits, radiology, pre-surgical screening, and rehabilitation services. The Patient Access Specialist (PAS) is a highly visible customer service position that works with interdisciplinary team members in the management of patient flow and is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system. The PAS can effectively meet the multifaceted position expectations of the entry level PAS role within high volume areas adapting well to changes in work assignments, while consistently meeting or exceeding quality and productive expectations. The PAS is knowledgeable and may be called on to cover multiple functional areas within the department. Work assignments may change on a daily basis. Responsibilities: Provide exceptional customer service to all patients, visitors, and customers Interview patients and accurately enter and update patient demographics, personal information, and medical history Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage, and provide estimates Collect co-payments and out of pocket payments Resolve patient checklists and work queue encounters Perform other related duties incidental to the work described herein Other special project focus group tasks as appropriate Required Qualifications/Skills: High school diploma or equivalent (G.E.D.), may include specialized or vocational courses 2+ years in a healthcare or related customer service field Preferred: 1+ year in position as Patient Access Specialist I or equivalent position Desired Qualifications/Skills: Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry Superior written and oral communication skills Exceptional customer service skills Ability to multi-task Ability to work in a team environment Knowledge of healthcare and health insurance Familiarity with medical terminology Displays positive attitudes towards assignments and others Ability to add, subtract, multiply, divide and calculate percentages Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Full time, Days * Flex from 5a - 7p includes rotation on Saturdays #LI-SS1

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Full time, Days Flex from 5a - 7p includes rotation on Saturdays #LI-SS1 Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Authorization Specialist I Responsible for securing medical authorizations from third party payers (commercial and government) for post-acute services; will be instrumental in obtaining written documentation, tracking, prioritizing and reporting outcomes of each authorization request. Principal Accountabilities: (including but not limited to) Communicates with patients, employees and vendors regarding services. Assists patients, their families and co-workers in understanding authorizations and eligibility Checks eligibility for all payor types, assumes responsibility for all patient authorizations. Collects and records accurate patient information. Understands and practices agency policies and procedures and continually improves practices. Able to follow all legal rules and regulations Other relevant tasks as assigned. Qualifications Required: High School Diploma Preferred: Laboratory or physician office or clinic experience Medical terminology experience Experience performing healthcare patient registration Relevant Experience: 6+ months of work experience in an administrative/customer service role

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Per Diem, Evenings * Every Other Saturday and Sunday * 3pm - 11pm At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Patient Access Representative Supervisor Responsible for coordination and supervision of the Registration, Emergency Department, coordinates and schedules staff across multiple areas. Oversees developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates. Ensures that proper patient experience protocols are followed, monitors in basket pools, and clears issues in various registration and billing work queues, and manages the overall training and coordination of work for the department. Principal Accountabilities: Ensures the accuracy and completeness of daily registrations. Responsible for adequate staffing and overage in all Patient Access areas. Ensures a high level of quality service provided to patients. Responsible for continuing staff education and training. Offers guidance to employees related to Point-of-Service collective activity. Develops, recommends and implements policies and procedures for the department. Interviews and makes hiring decisions to maintain adequate staffing in the department. Provides timely performance improvement feedback and coaching. Performs other related duties as assigned. Schedule: Full time, Evenings Monday- Friday (3pm-11pm) Every other weekend (Saturday & Sunday) Required: Bachelor's Degree in business or healthcare administration Minimum (3) three years of experience in a healthcare revenue cycle or clinic operations. Minimum (1) one year of related experience in a leadership role. Preferred: Master's degree in business or healthcare administration. Minimum (5) five years of experience in a healthcare revenue cycle or clinic operations. Minimum (2) two years of related experience in a leadership role.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Per Diem, Evenings Every Other Saturday and Sunday 3pm - 11pm Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Full time, Nights 11pm - 7am Every Other Saturday and Sunday Qualifications Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area. Relevant Experience:

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Per Diem, Days (varied shift hours) * Saturday- Sunday At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Since 1932, Newton Medical Center has been providing care to the people of Sussex and warren counties in New Jersey, Pike County in Pennsylvania and southern Orange County in New York. We are home to the Center for Breast Health, the only one of its kind in Sussex County, addressing all of a woman's breast health needs with state-of-the-art technology, resources, education, support and follow-up care. Newton Medical Center recently achieved the American Nurses Credentialing Center's Pathway to Excellence designation and is one of a select few health care facilities in New Jersey accredited by the Intersocietal Accreditation Commission (IAC) in all three echocardiography procedures: adult transthoracic, adult transesophogeal and adult stress. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Per Diem, Days (varied shift hours) Saturday- Sunday Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Qualifications Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Strong emphasis on customer service including telephone etiquette and working well in front of patients in a busy waiting area. Ability to make a positive first impression and demonstrate Coopers core values and service standards consistently. Facilitate patient access to infusion and schedule coordination. Collaborates with management to keep informed on scheduling and escalates barriers in scheduling. Handle multiple patients needs such as check in, phones and lab registration and keeping patients informed, or- check out and scheduling next infusion appointment, phones --and working on inbox of infusion scheduling needs. This position must acquire skills to provide accurate patient scheduling inconsideration of numerous factors. This includes acquired knowledge of times needed for drug regimens. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Ability to problem solve when challenged with schedule capacity to accommodate patient needs. Considers un-linking appointments or modifies appointments in clinic in order to accommodate physician schedule in conjunction for chemo visit. Develop ability to know what request or questions need to go to a RN, provider or manager. Offers recommendations to improve process and service. Collaborate closely with Nursing to ensure schedule requests and provider requests consider department and patient needs. Must be skilled in use of computers and applications. Must have the ability to be organized and self-directed. Experience Required 1 year of appointment scheduling, insurance verification or registration experience in a hospital or physician office required. Medical Terminology preferred. Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals. Excellent customer service skills with strong interpersonal skills and phone etiquette are required. Education Requirements High School Diploma or Equivalent required. College degree preferred Special Requirements Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC Knowledge of Epic messaging. Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully pass all training requirements within their probationary period. Salary Min ($) USD $20.00 Salary Max ($) USD $31.00

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Hackettstown Medical Center has been providing care to the community since 1973, primarily serving Warren, Sussex and Morris Counties in New Jersey. From preventive services and outpatient testing, to care for minor injuries and life-threatening illness, we offer a wide range of services to keep our local population healthy. Hackettstown Medical Center maintains several designations, including Primary Stroke Center from both the New Jersey Department of Health & Senior Services and The Joint Commission's advanced certification program; accreditations from the American College of Radiology for mammography, nuclear medicine and ultrasound; sleep disorder center accreditation from the American Academy of Sleep Medicine; and Quality of Care recognition for our cardiopulmonary department from the American Association for Respiratory Care. In addition, we provide education, screenings, support groups and wellness programs for people of all ages through our Center for Healthier Living. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description * The HCA Patient Access Specialist communicates with insurance companies, patients, and healthcare providers to resolve discrepancies, update records, and ensure proper billing. Accuracy is crucial to prevent claim denials and facilitate smooth reimbursement processes. This role requires attention to detail, strong organizational skills, knowledge of insurance policies, sense of urgency to meet time-sensitive insurance requirements, and effective communication skills to navigate the complexities of healthcare billing. * The HCA Patient Access Specialist is responsible for ensuring quality patient registration, validation, and verification of insurance information. Collects and reviews all patient insurance information needed to complete the benefit verification process. Investigates missing data needed to complete the verification process. Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage. Knowledgeable with coordination of benefits and completing MSPQ episodically to ensure proper coordination for Medicare recipients. Additional responsibilities include point of service collections, positive telephone etiquette, and patient satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality. * Knowledgeable of state and federal government funding programs such as Medicare, Medicaid, and requirements to satisfy timely notification of rights as it pertains to these programs. Additionally, securing and delivering proper correspondence needed to satisfy those requirements such as CMS IMM, CMS MOON, NJ Observation, and CMS NSA forms. * Uses all modes of electronic insurance verification, RTE, portals such as NaviNet, Availity, PEAR, Notivasphere, insurance verification websites as well as telephonic verification as needed. When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, within 24 - hours or the next business day. Submits notice of admissions to all payors via electronic portal or fax transmittal as appropriate and timely. * The HCA Patient Access Specialist communicates as appropriate with the physicians, NJ Medical Examiners, the Sharing Network, and Funeral Directors to ensure timely handling of deceased patients. Initiates electronic death record via NJ EDRS. Experience Required * 2 years in -Minimum one year of registration or billing experience working in a medical facility. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * 3-5 years preferred. * Preferred Experience includes: * Minimum one year of registration or billing experience working in a medical facility. * Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals * Epic experience preferred Education Requirements High School Diploma or Equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification or HFMA Certified Revenue Cycle certification (Preferred) Special Requirements * Excellent verbal and written communications skills * Experienced in use of computers and software applications, i.e., Microsoft Word, Excel, Outlook, Access, * registration, and billing systems. * Exceptional customer service and interpersonal skills * Proficiency in working with payor on-line portals, i.e., NaviNet, Passport, Availity, and other third-party eligibility systems preferred. Salary Min ($) USD $20.00 Salary Max ($) USD $31.00