Customer Service Representative jobs at Volt Systems LLC - 717 jobs
Director, Customer Service IT
Zendesk Group 4.6
San Francisco, CA jobs
## Job DescriptionZendesk is seeking a dynamic and experienced Director of IT CustomerService and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream. The ideal candidate will possess a strong background in customerservice technology, have extensive experience delivering business impacting technology, experience deploying and designing AI solutions, and foster collaboration across diverse teams and geographies. This role will also own the technological implementation of Zendesk, our flagship product, for internal use.## What You'll Be Doing:* **Team Leadership**: Lead, mentor, and develop IT teams that support customerservice and support applications and processes related to Onboard to Renew. Foster a collaborative culture to encourage high performance across geographically distributed teams. Support and build team cohesiveness, career growth, and experimentation.* **Business Partnership**: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. Business partner engagement and management is a critical strength area for this role.* **System Oversight**: Ensure seamless operation, integration, and enhancement of customerservice and support applications to meet changing business needs. Oversee compliance and best practices in customerservice systems management for OTR streams.* **AI Integration & Value Stream Enhancement**: Assist our business partners to design and implement scalable, efficient customerservice and support processes, with a strong focus on leveraging AI solutions. This includes continuous improvement initiatives that enhance operational efficiency within OTR areas to align with Zendesk's growth strategy.## ## Key Values We UpholdIn this role, you will be guided by our core values:* **Lead with Exceptional Service**: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service.* **Deliver the Simplest Solution**: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.* **Take Pride in Our Work**: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.* **Care for Each Other**: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.## ## What You Bring to the Role:* **Education**: Bachelor's degree in Business, Information Technology, or a related field; an MBA or relevant certification is preferred.* **Experience**: 10+ years of experience in IT customerservice, support operations, or related roles, including at least 5 years in a leadership capacity.* **Technical** **Expertise**: Proven experience and knowledge of customerservice and support applications supporting OTR processes (e.g., CRM systems, ticketing systems, knowledge base software). Familiarity with key customerservice platforms such as Zendesk software is a significant plus.* **AI** **Acumen**: Demonstrated ability to meaningfully apply AI to creatively solve business and technical problems.* **Team** **Development**: Demonstrable experience in building and developing high-performing, globally distributed teams.* **Problem-Solving Skills**: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion.* **Interpersonal** **Skills**: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies.* **Agility**: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to develop and maintain frameworks and processes that provide clear visibility and transparency of the IT-customerservice roadmap and priorities to stakeholders.* **Change** **Management**: Proven ability to drive change and manage complex projects, including platform re-platform initiatives.If you are a visionary leader passionate about customerservice processes and technology, and you strive for the best of the best, we invite you to apply and join our vibrant team at Zendesk!## At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our customerservice and support operations.If you're ready to elevate your career, contribute to transformative customerservice solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.#LI-GHThe US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customerservice. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any
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$42k-53k yearly est. 3d ago
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Mobile Marketing & CRM Innovation Lead
Intuit Inc. 4.8
Mountain View, CA jobs
A leading financial software company in Mountain View, California, seeks a Principal Marketing Manager for Mobile Marketing Innovation. In this pivotal role, you will define mobile-first strategies, lead CRM channel growth, and collaborate with teams to enhance customer engagement. The ideal candidate is a visionary with extensive mobile marketing expertise and a track record of successful mobile initiatives. Join us to make a significant impact in the world of mobile marketing.
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$119k-156k yearly est. 2d ago
Strategic Enterprise Customer Success Leader
Factory 4.7
San Francisco, CA jobs
A technology company is seeking an Enterprise Customer Success Manager in San Francisco. The role entails managing strategic accounts and driving the adoption and success of their technical products. Candidates should have 2-4 years of experience in customer-facing roles, strong technical fluency, and a builder mindset. The position involves relationship management, operational success planning, and providing hands-on support to customers. This is an exciting opportunity to shape customer experiences and contribute to company growth.
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$121k-172k yearly est. 3d ago
Customer Service Coordinator
Supermicro 4.7
San Jose, CA jobs
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story".The CustomerService Coordinator that can work closely with all related departments to meet priority on customer'srequests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customerservice and are looking for a great opportunity, Supermicro wants you to join our team!
Essential Duties and Responsibilities:
* Process product returns and conduct product failure analysis
* Ensure a high level of customerservice is delivered to all customers
* Handle the day-to-day RMA Receiving activities
* Answers telephone calls promptly and responds to customer's requests, inquiries and complaints in a respectful caring manner
* Warranty verification for customers to meet RMA service requirements
* Verifies and investigates into customer's complaints and drive for resolution in a timely manner for improvement
* Manages customer escalations on the highest priority and work with internal teams for solutions
* Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
* Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
* Parts fulfillment and support, repair charges processing and order confirmation
* Work closely with internal departments as required
Qualifications:
* Minimum of 1 year of experience in CustomerService or related fields preferred
* Excellent in written, interpersonal communications and organization skills
* Strong customerservice, ethics and ability to be empathetic and accept ownership
* Detail oriented with excellent time management
* Ability to Multi-task with minimum supervision and meet established deadlines
* Independent person who also is a strong team player
* Experience in a fast-paced environment
* Proficient with MS Office applications with a strong emphasis on Excel and Outlook
* Prior experiences handling small parts component is a plus
* Assocaite degree is preferred
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.
Salary Range
$21.01 - $28.00
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$21-28 hourly 6d ago
Call Center Customer Service Representative
Bcforward 4.7
Chicago, IL jobs
Role: CustomerServiceRepresentative
Onsite
Pay rate: $21 - 22/h
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
SKILLS
β’ Ability to effectively communicate and build strong partnerships with newer employees.
β’ Basic computer skills and knowledge of database software.
β’ Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
β’ Demonstrated attention to detail, organizational skills, and time management skills.
β’ Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
experience in a contact center environment preferred.
$21-22 hourly 4d ago
SDE II, Kindle E-Reader: Build Next-Gen Reading Experiences
Amazon 4.7
San Francisco, CA jobs
A global technology company is seeking a Software Development Engineer II to enhance the Kindle E-Reader experience. This role requires strong expertise in software development and a passion for creating user-focused features. Candidates should have at least 3 years of professional experience, particularly with C++. Join a diverse team to innovate and deliver high-quality software for millions of readers. Competitive salary and benefits are included.
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$48k-92k yearly est. 5d ago
Technical Printer Support Representative I (Inkjet)
Canon U.S.A., Inc. 4.6
Jacksonville, FL jobs
Company Canon Info Technology Services Requisition ID 33908 Category CustomerService/Support Type Full-Time Workstyle Virtual About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.
As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
This position offers:
- Remote work style
- Various scheduling options
- Paid orientation and training
- Benefits (medical, vision, dental, life insurance, and disability)
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
Available Schedules:
Mon - Fri | 9:00 am - 5:30 pm EST
Mon - Fri | 9:15 am - 5:45 pm EST
Mon - Fri | 9:30 am - 6:00 pm EST
Mon - Fri | 9:45 am - 6:15 pm EST
Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential
Your Impact
As a Canon Technical Printer Support Representative I, you'll:
- Provide positive and professional technical support to Canon customers via phone, email, and chat
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneouslyto expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website
About You: The Skills & Expertise You Bring
- High school diploma or equivalent
- Previous customerservice or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance is a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
Company Overview
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at , Eastern time from within the US. For all other reasonable accommodation requests, please call . You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here
#CITS
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
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$15-15.5 hourly 5d ago
Client Services Representative I
Canon U.S.A., Inc. 4.6
San Jose, CA jobs
Company Canon U.S.A., Inc. Requisition ID 33769 Category Facilities Type Full-Time Workstyle Full-Time On Site About the Role Responsible for prompt delivery of various on-site work assignments, providing customerservice and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customerservice.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customerservice and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated hourly rate for this role: $17.20 to 23.37 hourly.
Company Overview
About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM-19 #LI-RH2
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Exciting Opportunity to work with a great team as a Professional Services Specialist
***This a Remote LOCAL role (Local to LA)***
The objective of the Professional Services Specialist (PSS) is to deploy technology solutions for clients and to ensure the growth of the business through effective delivery of professional services. The Professional Services Specialist (PSS) will help grow and expand the breadth and depth of solutions delivered to clients.
The Professional Services Specialist (PSS) provides support with a focus on basic level complexity tasks and functions associated with the project. The Professional Services Specialist (PSS) provides technical support and assistance to the enterprise for project issues with a basic level of complexity.
Responsibilities
Deliver professional services with a focus on:
Client satisfaction
Quality
Technical excellence
Perform end user project support primarily relating to the desktop and mobile communications
Perform basic level network diagnostics and repairs as directed
Develop Subject Matter Expertise in focused area(s) as local team, market and regional needs dictate.
Professionally document all work performed and submit accurate timecards on a daily basis
Assist other team member in maintaining accurate and up to date documentation of client's network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
Project Deployment
Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
Work with other team members to identify new revenue opportunities, primarily via projects
Respond to communications from team members within timelines established by Konica Minolta's communications standards
Timely escalation of issues that prevents the PSS from performing the above job functions.
Key Performance Metrics
88% billed utilization / 95% effective
Project quality (time/budget/quality)
Internal/External Contacts:
Daily interaction with team members and a variety of clients. The PSS works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.
Qualifications
High School Diploma or equivalent required, Bachelor's Degree preferred
Preferred are the following industry certifications:
- Microsoft Technology Associate (MTA)
- CompTIA A+
- MCTS/MCP Windows 7 or above
Minimum of 2 years of experience supporting and installing Windows Desktop operating systems (Windows XP and above)
Server/network administration experience is a plus (Windows Server 2003 and above)
Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Office 2007 and above)
Basic understanding of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred). Support experience considered a plus.
Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
Understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets is a plus.
Basic understanding of and practical entry level support experience of Backup processes, software and hardware
Basic understanding of WLAN, security concepts
Additional technical competencies per discipline
Proven troubleshooting and diagnostic skills
Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
Must be a detail-oriented self-starter - function autonomously, with minimal supervision
Strong team player
Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
Strong customerservice orientation
Demonstrated dedication to consistent quality
#LI-HW1
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
$39k-56k yearly est. 3d ago
Patient Experience Representative
Banyan Health Systems 3.7
Cutler Bay, FL jobs
Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.
We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.
If you share these beliefs and want to join us to make a difference, please take some time to read the post below.
REESPONSIBILITIES:
The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customerservice while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.
Essential Functions:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party.
Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc.
Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served.
Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client.
Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc.
Education and/ or Experience:
High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred.
Ability to work on word processing/internet software is needed for this position.
Bilingual : English / Spanish
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Life insurance
Vision insurance
Work Location: In person
$24k-29k yearly est. 2d ago
Janitorial Office Service Representative
Canon U.S.A., Inc. 4.6
San Francisco, CA jobs
Requisition ID 2025-20401 Category (Portal Searching) Other Type (Portal Searching) Regular Full-Time Minimum Salary USD $24.00/Hr. Maximum Salary USD $24.00/Hr. Fixed Salary USD $24.00/Hr.
Establishes and maintains schedule of routine janitorial and general maintenance work required to keep up appearance and safety of firm facilities (public and office areas) and performs janitorial routines on a regular basis.
Responsibilities
Move heavy furniture, equipment, and supplies, either manually or by using hand trucks
Notify managers concerning the need for repairs
Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare office for events such as banquets and
Setup & clean up conference rooms
Clean and maintain office kitchens, breakrooms, copy rooms. This includes tables, chairs, counters and kitchen appliances. Monitor office and kitchen supplies to ensure items remain in stock
Perform cleaning of all areas, windows, furniture and fixtures involving scrubbing, sweeping, vacuuming, washing
Replenish all restroom supplies as Request and manage supplies and equipment needed for cleaning and maintenance duties
Gather and empty trash
May also be required to regularly perform Office Services functions, including but not limited to sorting and delivery of office mail, making copies, and scanning documents
Qualifications
High school Diploma or equivalent
Must have a general understanding of basic cleaning equipment and chemicals. Once taught by the Supervisor how to use all of the required cleaning materials and chemicals, must remain knowledgeable in order to safely use and handle all products.
Excellent communication and interpersonal skills
Demonstrated ability to prioritize assignments and perform multiple tasks simultaneously
Outstanding customerservice skills
Proven ability to work effectively individually and with a team
Ability to follow oral and written instructions
English Speaking
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
May occasionally lift up to 50 lbs.
Frequent use of hand and foot controls
May occasionally need to climb stairs.
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Connect With Us!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
$24 hourly 7d ago
Office Service Representative I
Canon U.S.A., Inc. 4.6
San Francisco, CA jobs
Requisition ID 2026-20573 # of Openings 1 Category (Portal Searching) CustomerService/Support Type (Portal Searching) Regular Full-Time Fixed Salary USD $23.69/Hr.
Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.
Responsibilities
CUSTOMERSERVICE Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships MAIL/PACKAGES/POUCHES
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
Log outgoing and incoming items as required and review for accuracy/completeness
SUPPLIES/COPYING/FAXING/ADMINISTRATION
Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
Performs other administrative duties from inserting, copying and photocopying to faxing as needed
May possibly perform any of the following functions at the direction of the Site Manager:
Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
Provide reception work such as answering telephones, taking messages and greeting visitors
Move boxes, supplies or furniture; replace light bulbs
Document scanning
Prepare outgoing items for shipping
Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
Additional duties as assigned
Qualifications
High school Diploma or equivalent
0-1 year experience working in a mailroom or professional office environment
Some knowledge of metering, weighting, logging and other shipping procedures preferred
Some computer skills preferred
Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
Excellent customerservice, professional attitude and appearance are a must
Ability to work overtime & meet deadlines
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
May occasionally lift up to 50 lbs
Frequent use of hand and foot controls
May occasionally need to climb stairs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within
A company focused on creating a positive work and client environment
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Connect With Us!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
$23.7 hourly 7d ago
Growth Consultant, AppDev, Google Customer Solutions
Google LLC 4.8
San Francisco, CA jobs
Apply share * link Copy link * email Email a friend info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; San Francisco, CA, USA.
Minimum qualifications:
* Bachelor's degree in engineering, computer science, data science or equivalent practical experience.
* 5 years of experience in cloud, consulting, business or media analytics, digital media, marketing, financial analysis, or another quantitative field.
* Experience using SQL to extract and manipulate data, or with other programming or scripting languages such as R, Python or ad tech automation.
Preferred qualifications:
* Experience with Cloud platforms or a foundational understanding of AI principles and their application to business growth.
* Experience in consulting business or data science to influence changes in their resource and budget allocations.
* Understanding of statistical modeling and quantitative analysis techniques and ability to analyze large datasets with the goal of delivering actionable insights.
* Familiarity with machine learning methodologies including data cleansing, normalization, feature engineering, model training/validation and automation.
* Proficiency in Portuguese or Spanish.
* Excellent problem-solving, project management, and investigative skills.
About the job
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the companies and users that trust Google with their most important goals.
In this role, you'll work with the most sophisticated Apps customers in AMER and LATAM to help them optimize their user acquisition strategy with Google Ads. You will deliver client engagements on data science/measurement consulting projects (e.g., pLTV, event selection, incrementality), lead hypothesis-driven client analysis to surface actionable insights, and develop Google SQL/Workspace Scripts/Python scripts to enable advanced client reporting and ad tech automation. You will be passionate about building and coding tools, excited to leverage cloud infrastructure and AI technologies to solve business problems, analyzing data, and strategizing in a changing environment. You'll work with AppDev Sales Leadership, Global Growth Consultants and key cross-functional teams to help find new business opportunities for our business and customers. You'll present to leadership, get buy-in and influence their decision making. You'll coordinate and execute growth projects.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it.
The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
* Partner with internal and external products, research, data, and measurement teams to deliver full measurement solutions to customers.
* Own the measurement conversation and be comfortable leading client conversations and projects related to measurement.
* Advise Google clients and agencies on best practices for marketing analytics within the broader context of industry standards and options. Provide ongoing customer consultation on how to implement best practices.
* Scale measurement impact internally by upskilling AppDev sales growth managers.
$125k-171k yearly est. 23d ago
Growth Consultant, AppDev, Google Customer Solutions
Google 4.8
San Francisco, CA jobs
_corporate_fare_ Google _place_ New York, NY, USA; San Francisco, CA, USA **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **New York, NY, USA; San Francisco, CA, USA** .
**Minimum qualifications:**
+ Bachelor's degree in engineering, computer science, data science or equivalent practical experience.
+ 5 years of experience in cloud, consulting, business or media analytics, digital media, marketing, financial analysis, or another quantitative field.
+ Experience using SQL to extract and manipulate data, or with other programming or scripting languages such as R, Python or ad tech automation.
**Preferred qualifications:**
+ Experience with Cloud platforms or a foundational understanding of AI principles and their application to business growth.
+ Experience in consulting business or data science to influence changes in their resource and budget allocations.
+ Understanding of statistical modeling and quantitative analysis techniques and ability to analyze large datasets with the goal of delivering actionable insights.
+ Familiarity with machine learning methodologies including data cleansing, normalization, feature engineering, model training/validation and automation.
+ Proficiency in Portuguese or Spanish.
+ Excellent problem-solving, project management, and investigative skills.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the companies and users that trust Google with their most important goals.
In this role, you'll work with the most sophisticated Apps customers in AMER and LATAM to help them optimize their user acquisition strategy with Google Ads. You will deliver client engagements on data science/measurement consulting projects (e.g., pLTV, event selection, incrementality), lead hypothesis-driven client analysis to surface actionable insights, and develop Google SQL/Workspace Scripts/Python scripts to enable advanced client reporting and ad tech automation. You will be passionate about building and coding tools, excited to leverage cloud infrastructure and AI technologies to solve business problems, analyzing data, and strategizing in a changing environment. You'll work with AppDev Sales Leadership, Global Growth Consultants and key cross-functional teams to help find new business opportunities for our business and customers. You'll present to leadership, get buy-in and influence their decision making. You'll coordinate and execute growth projects.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it.
The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* .
**Responsibilities**
+ Partner with internal and external products, research, data, and measurement teams to deliver full measurement solutions to customers.
+ Own the measurement conversation and be comfortable leading client conversations and projects related to measurement.
+ Advise Google clients and agencies on best practices for marketing analytics within the broader context of industry standards and options. Provide ongoing customer consultation on how to implement best practices.
+ Scale measurement impact internally by upskilling AppDev sales growth managers.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************
For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.
At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!
The opportunity
We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer.
This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient.
This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week).
What you'll do
Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.
Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations.
Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand.
Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors.
What you'll need to be successful
2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company
Ability to jump into new situations, with a willingness to learn quickly and help solve problems
Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical
Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
Attention to detail and a commitment to accuracy
Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must
Excitement about working in a fast-paced, deeply cross-functional space
What you'll get from us:
π₯ Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
π£ Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
π‘ Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office
π³ FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
π 401k plan, including self-directed brokerage options
π΄ Flexible time-off policy - take the time off that you want and need to relax and recharge
πΆ 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
π Up to $4,500 in annual reimbursements for backup childcare
π½οΈ Catered lunches and dinners for SF employees
π Commuter benefits, including paid transportation to-and-from the office
π Regular team building events, including annual offsite
Pay transparency:
Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
The annual base salary range for this role is $115,000 - $130,000 + equity.
We look forward to hearing from you
Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.
If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
$115k-130k yearly Auto-Apply 60d+ ago
Client Experience Specialist - Ent
Connection 4.2
Tallahassee, FL jobs
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Must have experience working with VAR IT industry in sales support and client operations.
Min USD $22.60/Hr. Max USD $28.36/Hr. Qualifications
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a βlive person".
$22.6-28.4 hourly Auto-Apply 60d+ ago
Client Success Specialist
Xifin 4.1
San Diego, CA jobs
Are you interested in harnessing technology and AI to transform healthcare?
At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
We're on a mission to simplify the business side of healthcare-and we know that mission takes people from all backgrounds and experiences. Whether you're early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.
About the Role
As a Client Success Specialist you will be responsible for providing front line technical support and troubleshooting for our clients using XiFin's RCM platform. You will assist with resolving Salesforce cases, handling client calls, and responding to chat inquiries to ensure an exceptional client experience. You will work closely with the Client Success Manager team to deliver high-quality service and maintain client satisfaction.
This role is ideal for someone who enjoys problem-solving, learning complex systems, and collaborating across functions - all while delivering excellent service.
We are currently looking for a team player located in San Diego, CA who can work our closing shift of 9am-6pm, or in our Charleston, SC office from 8am-5pm.
How you will make an impact:
In this role, you'll:
Investigate, diagnose, and resolve issues reported via Salesforce cases, phone calls, and live chat.
Provide timely responses to incoming client inquiries and troubleshoot basic technical issues related to XiFin RCM platform features and functionality.
Manage and prioritize Salesforce cases, ensuring all issues are tracked, resolved, and communicated back to the client.
Escalate complex issues to higher-level support or appropriate departments when necessary.
Respond to client queries via phone calls and live chat, ensuring excellent customerservice at all times.
Document and track all interactions and resolutions accurately in Salesforce.
Work with other internal teams, including Client Success Managers, Engineering, and EDI to ensure client issues are addressed efficiently.
Provide feedback and suggestions to improve the overall client experience and troubleshooting processes.
Stay up to date with product updates, new features, and industry best practices.
Participate in training and development activities to improve technical skills and knowledge of the XiFin RCM platform.
What you will bring to the team:
We're looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:
Excellent communication skills (both written and verbal).
Strong analytical and problem-solving skills.
Ability to troubleshoot technical issues and think critically.
Ability to manage time effectively and prioritize tasks.
Strong attention to detail and organizational skills.
Ability to work independently as well as part of a team.
Ability to translate complex technical information into clear, easy-to-understand language.
A proactive mindset, eagerness to learn, and a collaborative working style.
Skills and experience you have:
You don't need to check every box. We will consider a combination of education and experience, including:
Bachelor's degree or equivalent experience in a related field (e.g., Healthcare Administration, Business, IT, etc.).
Previous experience in a customer support or troubleshooting role is preferred but not required.
Familiarity with Salesforce or similar CRM tools is a plus.
Experience in the healthcare or revenue cycle management industry is a strong plus.
Why XiFin?
We're more than just a healthcare technology company-we're a team that cares about people.
Here's a glimpse at what we offer:
Comprehensive health benefits including medical, dental, vision, and telehealth
401(k) with company match and personalized financial coaching to support your financial future
Health Savings Account (HSA) with company contributions
Wellness incentives that reward your preventative healthcare activities
Tuition assistance to support your education and growth
Flexible time off and company-paid holidays
Social and fun events to build community at our locations!
Pay Transparency
At XiFin, we believe in pay transparency and fairness. The expected hourly rate for this role is $21.00 to $27.00, based on your experience, skills, and geographic location.
Final compensation will be determined during the selection process and may vary accordingly.
Accessibility & Accommodations
We're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at ************.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.
Ready to apply?
We'd love to hear from you-even if you're not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.
$21-27 hourly Auto-Apply 60d+ ago
Client Success Specialist
Xifin, Inc. 4.1
San Diego, CA jobs
Are you interested in harnessing technology and AI to transform healthcare? At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
We're on a mission to simplify the business side of healthcare-and we know that mission takes people from all backgrounds and experiences. Whether you're early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.
About the Role
As a Client Success Specialist you will be responsible for providing front line technical support and troubleshooting for our clients using XiFin's RCM platform. You will assist with resolving Salesforce cases, handling client calls, and responding to chat inquiries to ensure an exceptional client experience. You will work closely with the Client Success Manager team to deliver high-quality service and maintain client satisfaction.
This role is ideal for someone who enjoys problem-solving, learning complex systems, and collaborating across functions - all while delivering excellent service.
We are currently looking for a team player located in San Diego, CA who can work our closing shift of 9am-6pm, or in our Charleston, SC office from 8am-5pm.
How you will make an impact:
In this role, you'll:
* Investigate, diagnose, and resolve issues reported via Salesforce cases, phone calls, and live chat.
* Provide timely responses to incoming client inquiries and troubleshoot basic technical issues related to XiFin RCM platform features and functionality.
* Manage and prioritize Salesforce cases, ensuring all issues are tracked, resolved, and communicated back to the client.
* Escalate complex issues to higher-level support or appropriate departments when necessary.
* Respond to client queries via phone calls and live chat, ensuring excellent customerservice at all times.
* Document and track all interactions and resolutions accurately in Salesforce.
* Work with other internal teams, including Client Success Managers, Engineering, and EDI to ensure client issues are addressed efficiently.
* Provide feedback and suggestions to improve the overall client experience and troubleshooting processes.
* Stay up to date with product updates, new features, and industry best practices.
* Participate in training and development activities to improve technical skills and knowledge of the XiFin RCM platform.
What you will bring to the team:
We're looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:
* Excellent communication skills (both written and verbal).
* Strong analytical and problem-solving skills.
* Ability to troubleshoot technical issues and think critically.
* Ability to manage time effectively and prioritize tasks.
* Strong attention to detail and organizational skills.
* Ability to work independently as well as part of a team.
* Ability to translate complex technical information into clear, easy-to-understand language.
* A proactive mindset, eagerness to learn, and a collaborative working style.
Skills and experience you have:
You don't need to check every box. We will consider a combination of education and experience, including:
* Bachelor's degree or equivalent experience in a related field (e.g., Healthcare Administration, Business, IT, etc.).
* Previous experience in a customer support or troubleshooting role is preferred but not required.
* Familiarity with Salesforce or similar CRM tools is a plus.
* Experience in the healthcare or revenue cycle management industry is a strong plus.
Why XiFin?
We're more than just a healthcare technology company-we're a team that cares about people.
Here's a glimpse at what we offer:
* Comprehensive health benefits including medical, dental, vision, and telehealth
* 401(k) with company match and personalized financial coaching to support your financial future
* Health Savings Account (HSA) with company contributions
* Wellness incentives that reward your preventative healthcare activities
* Tuition assistance to support your education and growth
* Flexible time off and company-paid holidays
* Social and fun events to build community at our locations!
Pay Transparency
At XiFin, we believe in pay transparency and fairness. The expected hourly rate for this role is $21.00 to $27.00, based on your experience, skills, and geographic location.
Final compensation will be determined during the selection process and may vary accordingly.
Accessibility & Accommodations
We're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at ************.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.
Ready to apply?
We'd love to hear from you-even if you're not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.