GRYD Community Intervention Worker Lead
Community worker job at Volunteers of America Los Angeles
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at **************
PAY RATE: $28.78- $30.29 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Lead Community Intervention Worker (Lead CIW) serves as a liaison between youth, adults and the community to minimize acts of gang violence and to improve community relations. The CIW provides incident response and delivers Transitional Client Services. CIW have strong ties to the local community and existing relationships, being familiar with the gang culture of the target community. The Lead CIW position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
Assign and monitor case load of CIW team:
Coordinate CIW response/deployment to Gang incidents (30 minute response, 24/7 on call).
Audit all CIW case files twice monthly
Lead deployment of staff to Schools, Gangs, CBO s, meeting with them weekly
Ensure CIW turn in client Social Embededness Tool (SET) results every week
Meet with Case Manager weekly
ASSESSMENT/CASE PLANNING: working with Case Managers, delivers Transitional Client Services.
Serves and engages gang-involved youth or young adults, ages of 14 to 25 years in a GRYD Zone
Maintain a minimum of 11 FCM clients updated and active
Maintain a minimum of 5 TCS client updated and active
Conducts fieldwork with clients to ensure connection with WorkSource, YouthSource and FamilySource services
Follow all phases of case management, applying Social Embededness Tool (SET), data entry into Entry to Outcomes (ETO) on client activities and progress
Meet weekly with Case Managers to audit files, update client activities
Participate in planning, meetings and work at Summer Night Lights (SNL) and Fall Friday Nights (FFN) sites
Strategically plan and work with community to decrease and eliminate gang activity and violence
Plans strategies to engage local gangs/crews proactively maintain peace via safe passages, and activities
Work with Law enforcement to create peace in the community
Transport clients as needed
Assists with safe passages for youth and families within the community
Maintain triangle of protocol with LAPD, and GRYD Office
Participate in 24/7 incident response coverage in assigned GRYD zone.
ESSENTIAL DUTIES:
Assign and Monitor CIW team, ensuring 24/7 Incident Response, and leading CIW efforts with clients and community
Delivery of Transitional Client Services
Maintain a minimum of 11 FCM clients updated and active
Maintain a minimum of 5 TCS client updated and active
Conducts fieldwork with clients to ensure connection with WorkSource, YouthSource and FamilySource services
Strategic efforts at Gang reduction in community plan and execute gang reduction events and activities, conduct safe passage efforts
Maintain triangle of protocol with LAPD, and GRYD Office.
Advocacy for participants before other agencies/community settings
24/7 Gang Incident Response Coverage
Other duties as required and is subject to change at any time.
Qualifications
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
LAVITA (Los Angeles Violence Intervention Training Academy) certification
EXPERIENCE:
3 years' experience working with At-risk families/individuals or gang population
PREFERRED QUALIFICATIONS:
Trained on the GRYD Model of practice and the Efforts to Outcome (ETO) Database
Basic Microsoft operating system navigation, outlook, word, excel, power-point
Bilingual (Spanish preferred)
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
GRYD Community Intervention Worker
Community worker job at Volunteers of America Los Angeles
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at **************
PAY RATE: $27.41 - $28.85 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Community Intervention Worker (CIW) serves as a liaison between youth, adults and the community to minimize acts of gang violence and to improve community relations. The CIW provides incident response and delivers Transitional Client Services. CIW have strong ties to the local community and existing relationships, being familiar with the gang culture of the target community.
DUTIES AND RESPONSIBILITIES
ASSESSMENT/CASE PLANNING: working with Case Managers, delivers Transitional Client Services.
Serves and engages gang-involved youth or young adults, ages of 14 to 25 years in a GRYD Zone
Maintain a minimum of 11 FCM clients updated and active
Maintain a minimum of 5 TCS client updated and active
Conducts fieldwork with clients to ensure connection with WorkSource, YouthSource and FamilySource services
Follow all phases of case management, applying Social Embededness Tool (SET), data entry into Entry to Outcomes (ETO) on client activities and progress
Meet weekly with Case Managers
Participate in planning, meetings and work at Summer Night Lights (SNL) and Fall Friday Nights (FFN) sites
Strategically plan and work with community to decrease and eliminate gang activity and violence
Plans strategies to engage local gangs/crews proactively maintain peace via safe passages, and activities
Work with Law enforcement to create peace in the community
Transport clients as needed
Assists with safe passages for youth and families within the community
Maintain triangle of protocol with LAPD, and GRYD Office
Participate in 24/7 incident response coverage in assigned GRYD zone.
ESSENTIAL DUTIES:
Delivery of Transitional Client Services
o Maintain a minimum of 11 FCM clients updated and active
o Maintain a minimum of 5 TCS client updated and active
o Conducts fieldwork with clients to ensure connection with WorkSource, YouthSource and FamilySource services
Strategic efforts at Gang reduction in community plan and execute gang reduction events and activities, conduct safe passage efforts
Maintain triangle of protocol with LAPD, and GRYD Office.
Advocacy for participants before other agencies/community settings
24/7 Gang Incident Response Coverage
Other duties as required and is subject to change at any time.
Qualifications
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EXPERIENCE:
3 years' experience working with At-risk families/individuals or gang population
PREFERRED QUALIFICATIONS:
LAVITA (Los Angeles Violence Intervention Training Academy) certification
Trained on the GRYD Model of practice and the Efforts to Outcome (ETO) Database
Basic Microsoft operating system navigation, outlook, word, excel, power-point
Bilingual (Spanish preferred)
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Senior Community Health Worker, Ambulatory Care Network (Hybrid-Telework/Office)
Alhambra, CA jobs
Salary Range: $23.00-$28.62 per hour
Schedule: (5days - 8 hour days - Rotational Saturdays)
The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS). It is committed to providing world-class, compassionate health care that is safe and accessible for everyone. Our community-based health clinics offer quality primary care and specialty care services for families within the Los Angeles County. The ACN Patient Access Center helps align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. It also helps enhance and support access to clinic services within the ACN Network of clinics across DHS.
Description
Interacts with patients via phone using call center software while demonstrating a high level of customer service; makes and receives calls; determines when language interpretation is needed and utilizes interpreter services when necessary to ensure language access standards are met. Requests demographic information to assure proper identification of caller, schedules appointments to a variety of ACN facilities according to guidelines; orients patients by providing direction to appropriate locations and/or services. Reviews insurance verification for specific health plans and follows all standardized workflows to assure patient is visit ready.
ESSENTIAL FUNCTIONS
Answers phones.
Follows appointment-making processes and procedures per policy.
Completes accurate patient scheduling by following detailed algorithms.
Ensures accurate verification of patient demographic information and payor source coverage details.
Identifies discrepancies in coverage or empanelment and appropriately refers cases for processing.
Determines which appointments (types, date, time, provider) meet the patient's needs and schedules / confirms appointments accordingly.
Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments.
Enters scheduling notes and relevant information when needed.
Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc).
Operating Systems:
Ability to use several technology platforms simultaneously.
Assures proper understanding and adherence to primary and specialty care scheduling guidelines rules.
Customer Services:
Adheres to LACO-DHS behavior and appearance standards.
Demonstrates strong customer service and communication skills.
Treats patients with courtesy and respect.
Adheres to HIPAA and patient confidentiality.
Job Qualifications
Excellent communication skills
Ability to work independently
Ability to use several technological platforms simultaneously
Provide personalized customer service by responding to patients' individual needs
Ability to provide clear and concise instructions
Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration.
Utilizing scripts and tools appropriately
Understanding and striving to meet or exceed metrics established by department
Education/Experience
Contact center experience desirable
Bilingual in English and Spanish preferred
Certificates/Licenses/Clearances
Clearances per DHS employment contract
COVID vaccination required
Successful clear the Live Scan process through Los Angeles County.
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, and TEAMS, etc.
PHYSICAL DEMANDS
Stand Occasionally
Walk Occasionally
Sit Constantly
Handling Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Not Applicable
Lift / Carry Occasionally - Up to 15 lbs.
Push/Pull Occasionally - Up to 15 lbs.
See Constantly
Taste/ Smell Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
Hybrid (Telework & Office)
General Office Setting, Indoor Temperature Controlled
This is a temporary, grant funded position.
Employment is provided by Heluna Health.
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Community Integration Specialist
Los Angeles, CA jobs
Title: Community Integration Specialist - TEMP Reports to: Program Manager Department: 725 - Community Fusion FLSA Status: Non-Exempt - TEMPORARY ASSIGNMENT 12-16 weeks Compensation: $21.00 per hour is temporary, therefore not eligible for benefits.
Program Hours: Monday - Friday, 9:00am-2:00pm
Supervisory Responsibility: None
Position Summary
The Community Integration Specialist will provide direct supervision, training and evaluation of participants' preferred community-based activity. The Specialist will work with participants to integrate them into the community and enhance their quality of life as a valued member of society.
Essential Duties and Responsibilities
Provide supervision and serve as job coach to program participants while facilitating their full inclusion in the volunteer placement, recreation, and employment sites of their choosing. Play an integral part in participant community integration into the surrounding communities while enhancing their quality of life. Provide behavioral intervention to participants through appropriate methods as designated through NCI Training and overall goals. Integrating participants with a 1-2 ratio in person-centered community activities including exploring community resources based on participant choice, job exploring, productive recreational activities as indicated in curriculum and managing contacts to cultivate, grow and in maintaining each relationship. Healthy lifestyle will be supported by community agency partnerships, both in-house and in the community. Will assist participants to become self-advocates and independent through self-determination.
Use public transportation, personal vehicle or ECF vehicles to transport participants to volunteer commitments, community activities and events. Maintain ECF vehicle logs, perform regular maintenance checks, and report issues immediately to the program manager.
Provide supervision, training, and evaluation of participants' choice of volunteer and community-based activities. Teach new skills identified in the participants' Individual Program Plan (IPP) including but not limited to self-help, communication, gross and fine motor, vocational, pre-employment, cognitive, social- emotional skills and in identifying and accessing important community resources. Assist in the development of motivational techniques and in improving work skills of participants.
Establish, coordinate, and implement person-centered community activities with guidance and support from the case management team. Maintain participant documentation to include but not limited to daily, monthly, and quarterly evaluations as directed by case manager. Document unusual incidents through case notes/SIR reporting.
Attend in-service trainings and staff meetings.
Other Duties
* Comply with ECF's Injury and Illness Prevention Program. Ensure safe use and operation of tools and/or equipment.
* Comply with ECF policies and procedures, including mandated reporting requirements.
Regular and reliable attendance is required for this position.
Assist participants as needed with personal hygiene including toileting, illness, and incidents of incontinence.
* Perform other duties as assigned.
Qualifications
Education/Licenses/Certifications: High School diploma or equivalent.
Experience: One year working with individuals with special needs.
Knowledge/Abilities/Skills:
Excellent written and verbal communication skills.
Ability to communicate effectively with participants to provide direction and understand their needs.
Detail oriented with excellent document skills.
Patience and compassion to work with individuals with a variety of special needs.
Ability to stand for long periods of time.
Ability to drive ECF van.
Requirements
Driving is an essential function of this position. Proof of valid California driver's license, reliable transportation, evidence of state-mandated car insurance, and insurable driving record are required. While driving for work, should a need arise, the employee's insurance is deemed primary and ECF's coverage is secondary.
Driving Disclaimer- Employees driving for company business must maintain a clean record and operate vehicles safely and responsibly. Company vehicles will be monitored and activity recorded. Violations of the driving policy may result in disciplinary action, including suspension of driving privileges, reassignment, or termination.
Provide evidence of a negative TB test initially and every three years thereafter.
Pass a pre-employment physical.
Obtain NCI, First Aid and CPR certification within the first 3 months of employment and maintain as required.
Work Environment
This is a program for adults who have varying degrees of learning, behavioral, emotional, and developmental disabilities. Employee may encounter individuals who are in crisis, exhibiting emotional/psychological distress or behaving in an aggressive manner. Work will be performed primarily in the field. Environment may include frequent interruptions, loud noise, odors, varying indoor temperature, and drafts. Outdoor temperature and weather will vary.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Mobility to work in a program setting or in the community using mobile devices.
Require the use of hands to produce records and/or documentation in manual or electronic format.
Vision to read printed materials and computer screen.
Hearing and speech to communicate in person and over the telephone.
Regularly lift and/or move up to 60 pounds with assistance.
Required to travel to various sites within Los Angeles County.
Ability to implement NCI, First Aid and CPR.
Ability to stand for most of the work shift and lift 20 pounds unassisted.
Equal Opportunity Employer
Exceptional Children's Foundation is an equal opportunity employer. We are on a mission to support independence, belonging and community. We strive to build a culture that is safe, respectful, fair, and supportive for all employees. We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward.
Community Integration Specialist - TEMP
Los Angeles, CA jobs
Job Description
Title: Community Integration Specialist - TEMP
Reports to: Program Manager
Department: 725 - Community Fusion
FLSA Status: Non-Exempt - TEMPORARY ASSIGNMENT 12-16 weeks
Compensation: $21.00 per hour
Benefits: Position is temporary, therefore not eligible for benefits.
Program Hours: Monday - Friday, 9:00am-2:00pm
Supervisory Responsibility: None
Position Summary
The Community Integration Specialist will provide direct supervision, training and evaluation of participants' preferred community-based activity. The Specialist will work with participants to integrate them into the community and enhance their quality of life as a valued member of society.
Essential Duties and Responsibilities
Provide supervision and serve as job coach to program participants while facilitating their full inclusion in the volunteer placement, recreation, and employment sites of their choosing. Play an integral part in participant community integration into the surrounding communities while enhancing their quality of life. Provide behavioral intervention to participants through appropriate methods as designated through NCI Training and overall goals. Integrating participants with a 1-2 ratio in person-centered community activities including exploring community resources based on participant choice, job exploring, productive recreational activities as indicated in curriculum and managing contacts to cultivate, grow and in maintaining each relationship. Healthy lifestyle will be supported by community agency partnerships, both in-house and in the community. Will assist participants to become self-advocates and independent through self-determination.
Use public transportation, personal vehicle or ECF vehicles to transport participants to volunteer commitments, community activities and events. Maintain ECF vehicle logs, perform regular maintenance checks, and report issues immediately to the program manager.
Provide supervision, training, and evaluation of participants' choice of volunteer and community-based activities. Teach new skills identified in the participants' Individual Program Plan (IPP) including but not limited to self-help, communication, gross and fine motor, vocational, pre-employment, cognitive, social- emotional skills and in identifying and accessing important community resources. Assist in the development of motivational techniques and in improving work skills of participants.
Establish, coordinate, and implement person-centered community activities with guidance and support from the case management team. Maintain participant documentation to include but not limited to daily, monthly, and quarterly evaluations as directed by case manager. Document unusual incidents through case notes/SIR reporting.
Attend in-service trainings and staff meetings.
Other Duties
· Comply with ECF's Injury and Illness Prevention Program. Ensure safe use and operation of tools and/or equipment.
· Comply with ECF policies and procedures, including mandated reporting requirements.
Regular and reliable attendance is required for this position.
Assist participants as needed with personal hygiene including toileting, illness, and incidents of incontinence.
· Perform other duties as assigned.
Qualifications
Education/Licenses/Certifications: High School diploma or equivalent.
Experience: One year working with individuals with special needs.
Knowledge/Abilities/Skills:
Excellent written and verbal communication skills.
Ability to communicate effectively with participants to provide direction and understand their needs.
Detail oriented with excellent document skills.
Patience and compassion to work with individuals with a variety of special needs.
Ability to stand for long periods of time.
Ability to drive ECF van.
Requirements
Driving is an essential function of this position. Proof of valid California driver's license, reliable transportation, evidence of state-mandated car insurance, and insurable driving record are required. While driving for work, should a need arise, the employee's insurance is deemed primary and ECF's coverage is secondary.
Driving Disclaimer- Employees driving for company business must maintain a clean record and operate vehicles safely and responsibly. Company vehicles will be monitored and activity recorded. Violations of the driving policy may result in disciplinary action, including suspension of driving privileges, reassignment, or termination.
Provide evidence of a negative TB test initially and every three years thereafter.
Pass a pre-employment physical.
Obtain NCI, First Aid and CPR certification within the first 3 months of employment and maintain as required.
Work Environment
This is a program for adults who have varying degrees of learning, behavioral, emotional, and developmental disabilities. Employee may encounter individuals who are in crisis, exhibiting emotional/psychological distress or behaving in an aggressive manner. Work will be performed primarily in the field. Environment may include frequent interruptions, loud noise, odors, varying indoor temperature, and drafts. Outdoor temperature and weather will vary.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Mobility to work in a program setting or in the community using mobile devices.
Require the use of hands to produce records and/or documentation in manual or electronic format.
Vision to read printed materials and computer screen.
Hearing and speech to communicate in person and over the telephone.
Regularly lift and/or move up to 60 pounds with assistance.
Required to travel to various sites within Los Angeles County.
Ability to implement NCI, First Aid and CPR.
Ability to stand for most of the work shift and lift 20 pounds unassisted.
Equal Opportunity Employer
Exceptional Children's Foundation is an equal opportunity employer. We are on a mission to support independence, belonging and community. We strive to build a culture that is safe, respectful, fair, and supportive for all employees. We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward.
Community Health Worker, Homeless Healthcare Collaborative
Santa Monica, CA jobs
At UCLA Health, our people are here for more than a career. They're committed to elevating the lives of everyone they come into contact with. If you're passionate about community work, we invite you to join our team as a Community Health Worker, where you will play a key role in the Homeless Healthcare Collaborative team by promoting greater health equity and clinical outcomes for people experiencing homelessness. Primary duties will include:
* Help patients navigate and access community services, resources, and adopt healthy behaviors.
* Support providers and team members with care management and community outreach.
* Engage with homeless individuals in encampments, shelters, interim housing sites, health fairs, and other locations.
* Promote, maintain, and improve the health of unhoused patients.
* Provide social support and informal counseling to homeless individuals.
* Advocate for the health needs of homeless communities.
* Share the responsibility of driving the mobile clinic van.
Note: Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
Salary Range: $24.62/hour - $45.93/hour
Qualifications
Required:
* Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
* Basic Life Support (BLS) Certification from the American Red Cross or American Heart Association.
Preferred:
* Lived experience of homelessness.
* Fluency in Spanish.
* Experience navigating or helping people navigate medical clinic, medical insurance, and social services.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.
Community Health Worker, Homeless Healthcare Collaborative
Santa Monica, CA jobs
General Information Press space or enter keys to toggle section visibility Onsite or Remote Fully On-Site Work Schedule 8-hour shifts, Monday - Friday, with rotating weekends and holidays. Your shift may start as early as 7:00am or as late as 1:30pm.
Posted Date
12/02/2025
Salary Range: $24.62 - 45.93 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
21690
Primary Duties and Responsibilities
Press space or enter keys to toggle section visibility
At UCLA Health, our people are here for more than a career. They're committed to elevating the lives of everyone they come into contact with. If you're passionate about community work, we invite you to join our team as a Community Health Worker, where you will play a key role in the Homeless Healthcare Collaborative team by promoting greater health equity and clinical outcomes for people experiencing homelessness. Primary duties will include:
* Help patients navigate and access community services, resources, and adopt healthy behaviors.
* Support providers and team members with care management and community outreach.
* Engage with homeless individuals in encampments, shelters, interim housing sites, health fairs, and other locations.
* Promote, maintain, and improve the health of unhoused patients.
* Provide social support and informal counseling to homeless individuals.
* Advocate for the health needs of homeless communities.
* Share the responsibility of driving the mobile clinic van.
Note: Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
Salary Range: $24.62/hour - $45.93/hour
Job Qualifications
Press space or enter keys to toggle section visibility
Required:
* Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
* Basic Life Support (BLS) Certification from the American Red Cross or American Heart Association.
Preferred:
* Lived experience of homelessness.
* Fluency in Spanish.
* Experience navigating or helping people navigate medical clinic, medical insurance, and social services.
Community Integration Specialist (Inglewood)
Inglewood, CA jobs
Job Description
Title: Community Integration Specialist We have an opportunity to get your experience in paraprofessional Social Work position, as a Community Integration Specialist. In this role you will provide direct supervision, training and evaluation to participants assigned to a community-based activity. This training specialist role will work with a group of participants to integrate them into the community and enhance their quality of life as a valued member of society.
Essential Duties:
Teach new skills identified in the Individual Program Plan (IPP) including but not limited to self-help, communication, gross motor, fine motor, vocational, employment, cognitive skills, social-emotional skills, health and community access.
Provide supervision during participant arrival, departure and lunchtime.
Provide behavioral intervention to participants through appropriate methods as designated through NCI training and overall goals.
Assist participants as needed with personal hygiene including toileting, illness and incidents of incontinence.
Use public transportation or ECF van to transport participants to community activity.
Serve as a job coach for participants in paid work or volunteer placement in community-based sites.
Maintain vehicle logs and regular check of maintenance reporting any issues immediately.
Maintain all program equipment used regularly such as cell phones, backpacks, log books, walkie-talkies, yoga mats, etc.
Maintain timely participant documentation as directed by case manager to include, but not limited to, monthly, quarterly evaluations and case note reporting.
Attend in-service trainings and staff meetings.
Other Duties
Comply with ECF's Injury and Illness Prevention Program. Ensure safe use and operation of tools and/or equipment.
Comply with ECF policies and procedures, including mandated reporting requirements.
Regular, reliable attendance.
Perform other duties as assigned.
QUALIFICATIONS
Education/Licenses/Certifications: High School diploma or GED equivalent.
Experience: Minimal one year working with individuals with special needs. Caregiver experience is a plus.
Knowledge/Abilities/Skills:
Excellent written and verbal communication skills.
Ability to communicate effectively with clients to provide direction and understand their needs.
Detail oriented with excellent document skills
Patience and compassion to work with individuals with a variety of special needs.
Ability to stand for long periods of time.
Ability and willingness to drive ECF van.
REQUIREMENTS
Driving is an essential function of this position. Proof of valid California driver's license, reliable transportation, evidence of state-mandated car insurance, and insurable driving record are required. While driving for work, should a need arise, the employee's insurance is deemed primary and ECF's coverage is secondary.
Driving Disclaimer- Employees driving for company business must maintain a clean record and operate vehicles safely and responsibly. Company vehicles will be monitored and activity recorded. Violations of the driving policy may result in disciplinary action, including suspension of driving privileges, reassignment, or termination.
Provide evidence of a negative TB test initially and every three years afterward.
Pass a pre-employment physical.
Obtain NCI, Medication Administration, and First Aid and CPR certification within the first 3 months of employment and maintain as required.
Equal Opportunity Employer:
Exceptional Children's Foundation is an equal opportunity employer. We are on a mission to support independence, belonging and community. We strive to build a culture that is safe, respectful, fair, and supportive for all employees. We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward.
Community Integration Specialist (Inglewood)
Inglewood, CA jobs
Title: Community Integration Specialist We have an opportunity to get your experience in paraprofessional Social Work position, as a Community Integration Specialist. In this role you will provide direct supervision, training and evaluation to participants assigned to a community-based activity. This training specialist role will work with a group of participants to integrate them into the community and enhance their quality of life as a valued member of society.
Essential Duties:
Teach new skills identified in the Individual Program Plan (IPP) including but not limited to self-help, communication, gross motor, fine motor, vocational, employment, cognitive skills, social-emotional skills, health and community access.
Provide supervision during participant arrival, departure and lunchtime.
Provide behavioral intervention to participants through appropriate methods as designated through NCI training and overall goals.
Assist participants as needed with personal hygiene including toileting, illness and incidents of incontinence.
Use public transportation or ECF van to transport participants to community activity.
Serve as a job coach for participants in paid work or volunteer placement in community-based sites.
Maintain vehicle logs and regular check of maintenance reporting any issues immediately.
Maintain all program equipment used regularly such as cell phones, backpacks, log books, walkie-talkies, yoga mats, etc.
Maintain timely participant documentation as directed by case manager to include, but not limited to, monthly, quarterly evaluations and case note reporting.
Attend in-service trainings and staff meetings.
Other Duties
Comply with ECF's Injury and Illness Prevention Program. Ensure safe use and operation of tools and/or equipment.
Comply with ECF policies and procedures, including mandated reporting requirements.
Regular, reliable attendance.
Perform other duties as assigned.
QUALIFICATIONS
Education/Licenses/Certifications: High School diploma or GED equivalent.
Experience: Minimal one year working with individuals with special needs. Caregiver experience is a plus.
Knowledge/Abilities/Skills:
Excellent written and verbal communication skills.
Ability to communicate effectively with clients to provide direction and understand their needs.
Detail oriented with excellent document skills
Patience and compassion to work with individuals with a variety of special needs.
Ability to stand for long periods of time.
Ability and willingness to drive ECF van.
REQUIREMENTS
Driving is an essential function of this position. Proof of valid California driver's license, reliable transportation, evidence of state-mandated car insurance, and insurable driving record are required. While driving for work, should a need arise, the employee's insurance is deemed primary and ECF's coverage is secondary.
Driving Disclaimer- Employees driving for company business must maintain a clean record and operate vehicles safely and responsibly. Company vehicles will be monitored and activity recorded. Violations of the driving policy may result in disciplinary action, including suspension of driving privileges, reassignment, or termination.
Provide evidence of a negative TB test initially and every three years afterward.
Pass a pre-employment physical.
Obtain NCI, Medication Administration, and First Aid and CPR certification within the first 3 months of employment and maintain as required.
Equal Opportunity Employer:
Exceptional Children's Foundation is an equal opportunity employer. We are on a mission to support independence, belonging and community. We strive to build a culture that is safe, respectful, fair, and supportive for all employees. We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward.
Summer Intern, Philanthropy: Global Health
Palo Alto, CA jobs
Emerson Collective (EC) is a company of investors, changemakers, creative thinkers, and problem solvers working to make a lasting mark on the world. Emerson Collective's summer internship program places rising college sophomores, juniors, and seniors - and, for select opportunities, undergraduate students graduating in 2026 - in paid internship opportunities across Emerson Collective and our longstanding nonprofit partners XQ Institute, E Pluribus Unum, and Chicago CRED.
We're looking for college students who think big, embrace challenges, and thrive in collaboration.
The internship is onsite, 40 hours per week, from June 15 through August 7, 2026. A mandatory paid virtual onboarding and orientation will take place June 10-12. See below for more details.
Application Deadline: Tuesday, January 6, 2026, at 2:00 PM PT / 5:00 PM ET. Applications submitted after this deadline will not be accepted.
The Opportunity
The Philanthropy team partners with visionary nonprofits working to create opportunity for individuals and communities.
As the Global Health intern, you'll gain exposure to how philanthropy can accelerate impact in global health, from shaping strategy to evaluating outcomes. You'll contribute to work that strengthens access to high-quality health care for underserved populations, particularly in sub-Saharan Africa, and helps address barriers to well-being and health equity. Throughout the summer, you'll collaborate with the team to conduct research, draft materials, analyze data, and participate in key meetings that inform our support for high-impact nonprofits. Candidates should have a passion for global health as well as strong multitasking, research, writing, data analysis, and communication skills.Role and Responsibilities
Support the organization of events that provide technical support in digital health to global health partners.
Conduct research across a variety of topics, leveraging online resources, reports, webinars, and learning sessions, and more.
Prepare written materials that support various initiatives.
Participate in meetings that advance our understanding of issues and/or the work of nonprofit partners.
Assist in data collection, analysis, and/or visualization to support team objectives
Other duties as assigned.
Qualifications, Skills, and Requirements
Rising undergraduate sophomore, junior, or senior, preferably pursuing coursework in global health.
Demonstrated interest and understanding of global health issues and the social and economic determinants of health inequities.
Analytical and research skills, including the ability to assess data quality, gather and synthesize relevant data into actionable insights and/or recommendations.
Strong organizational and project management abilities - able to balance multiple priorities, meet deadlines, and maintain attention to detail.
Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences and distill complex topics clearly and persuasively.
Generous and resourceful collaborator, supporting teammates and colleagues as needed.
Excited to gain a deeper understanding and experience of a variety of health topics and to advance their learning in global health in a collaborative environment.
Lived experience in the sub-Saharan African region is a plus.
Demonstrated curiosity about technology's role in health systems; familiarity or experience in digital health is a plus.
Internship Details
Compensation
- All interns are paid $25 per hour and can expect to work 40 hours per week from June 15 to August 7 (eight weeks). - Interns will also be paid $25 per hour for onboarding and orientation sessions taking place June 10-12. - All interns receive a lunch allowance and a commuter allowance, and may also receive travel and housing allowances as needed.
Key Dates
- November 18 - January 6: Internship applications accepted; interviews begin on a rolling basis
Applications must be submitted by 2:00 PM PT/5:00 PM ET on Tuesday, January 6.
(Please note that not all applicants will be selected for interviews.)
- January 12 - March 7: Interviews continue and offers extended- June 10-12: Mandatory virtual onboarding and orientation- June 15: Internship program begins- August 7: Internship program concludes
Auto-ApplyCommunity Health Worker
Los Angeles, CA jobs
The Community Health Worker (CHW) offers preventive health services to prevent disease, disability, and other health conditions or their progression; to prolong life; and promote physical and mental health for the participants and community served. The CHW serves as a navigator to link healthcare and social services to the community through a culturally responsive lens to improve quality of care.DUTIESSUMMARY
The Community Health Worker (CHW) offers preventive health services to prevent disease, disability, and other health conditions or their progression; to prolong life; and promote physical and mental health for the participants and community served. The CHW serves as a navigator to link healthcare and social services to the community through a culturally responsive lens to improve quality of care.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conducts outreach activities to identify community members who may benefit from health education and support services. Provides culturally appropriate health education to individuals and families in the community, including topics such as chronic disease management, healthy lifestyle choices, and preventative health measures.
Advocates for community members' needs and connect them with community resources and services that address the social determinants of health, such as housing, food, and transportation.
Supports participants to enroll or maintain enrollment in Medi-Cal or other assistance programs that are related to improving their health if such navigation services are provided pursuant to a plan of care.
Outreaches to potential members from a call list to inform them of the program and its benefits and enroll them in services. Outreach includes phone calls, in-person visits, letters, emails and text messages.
Attends assigned community events and meetings on behalf of CII to represent the organization and support program visibility and enrollment.
Serves a liaison between participant, healthcare team, and other community resources.
Establishes and maintains rapport and effective working relationships with children and families and works effectively within CII and community at large.
Initiates and maintains communication flow between community groups, and organizations.
Accompanies program participants to office visits, as needed and according to applicable guidelines.
Develops and maintains effective communications with appropriate stakeholders.
Collaborates with multi-disciplinary teams, participates in meetings with the CII Community Engagement Team, and required meetings/trainings by funder as assigned.
Maintains complete and accurate documentation ensuring compliance of service standards and policies as stipulated by contract.
Other duties and special projects as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONSEDUCATION & EXPERIENCE
High school diploma or general education degree (GED) required.
Bachelor's degree in any field preferred.
Community Health Worker Certification Required and/or ability to complete CHW Certificate Program within 6 months of employment.
Lived experience in communities for this program and/or one year of community-based direct service experience.
OTHER QUALIFICATIONS
Maintain annual requirement of 6 hours of continuing education courses
Ability to work well with others, gain consensus, and work towards a common goal.
Ability to work collaboratively with healthcare providers, social service agencies, and community-based organizations.
Ability to identify and research community resources, and initiate/develop/cultivate new professional relationships with potential members and program partners
Ability to work with minimal supervision.
Strong interpersonal skills and critical thinking abilities
Must have access to reliable transportation.
Establish and maintain effective working relationships with those contacted in the performance of required duties
Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
Ability to handle confidential information.
Sensitivity to service population's cultural and socioeconomic characteristics.
Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
Excellent verbal and written communication skills.
Punctual and dependable attendance.
CERTIFICATES, LICENSES, REGISTRATIONS
Community Health Worker Certificate
COMPUTER SKILLS
Working knowledge of computer programs in a Windows environment.
VISION REQUIREMENTS
No special vision requirements.
NOISE LEVEL
Moderate noise
REQUIRED TRAINING
New Hire Orientation
AB-1343: Sexual Harassment Prevention
Mandated Reporter
COMPENSATION:
$26.75 USD - $32.10 USD
In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.
BENEFITS:
Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities
CONTINGENCIES:
Influenza immunization or declination
COVID-19, MMR and Tdap immunizations
Education verification
Reference check
Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
Drug and alcohol screening
Tuberculosis screening
Auto-ApplySenior Community Health Worker, Ambulatory Care Network
Alhambra, CA jobs
Salary Range: $23.00-$28.62 per hour
The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS). It is committed to providing world-class, compassionate health care that is safe and accessible for everyone. Our community-based health clinics offer quality primary care and specialty care services for families within the Los Angeles County. The ACN Patient Access Center helps align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. It also helps enhance and support access to clinic services within the ACN Network of clinics across DHS.
Description
Interacts with patients via phone using call center software while demonstrating a high level of customer service; makes and receives calls; determines when language interpretation is needed and utilizes interpreter services when necessary to ensure language access standards are met. Requests demographic information to assure proper identification of caller, schedules appointments to a variety of ACN facilities according to guidelines; orients patients by providing direction to appropriate locations and/or services. Reviews insurance verification for specific health plans and follows all standardized workflows to assure patient is visit ready.
ESSENTIAL FUNCTIONS
Answers phones.
Follows appointment-making processes and procedures per policy.
Completes accurate patient scheduling by following detailed algorithms.
Ensures accurate verification of patient demographic information and payor source coverage details.
Identifies discrepancies in coverage or empanelment and appropriately refers cases for processing.
Determines which appointments (types, date, time, provider) meet the patient's needs and schedules / confirms appointments accordingly.
Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments.
Enters scheduling notes and relevant information when needed.
Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc.).
Operating Systems:
Ability to use several technology platforms simultaneously.
Assures proper understanding and adherence to primary and specialty care scheduling guidelines rules.
Customer Services:
Adheres to LACO-DHS behavior and appearance standards.
Demonstrates strong customer service and communication skills.
Treats patients with courtesy and respect.
Adheres to HIPAA and patient confidentiality.
Job Qualifications
Excellent communication skills
Ability to work independently
Ability to use several technological platforms simultaneously
Provide personalized customer service by responding to patients' individual needs
Ability to provide clear and concise instructions
Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration.
Utilizing scripts and tools appropriately
Understanding and striving to meet or exceed metrics established by department
Education/Experience
Contact center experience desirable
Bilingual in English and Spanish preferred
Certificates/Licenses/Clearances
Clearances per DHS employment contract
COVID vaccination required
Successfully clear the Live Scan process through Los Angeles County.
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, and TEAMS, etc.
PHYSICAL DEMANDS
Stand Occasionally
Walk Occasionally
Sit Constantly
Handling Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Not Applicable
Lift / Carry Occasionally - Up to 15 lbs.
Push/Pull Occasionally - Up to 15 lbs.
See Constantly
Taste/ Smell Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoor Temperature Controlled
This is a temporary, grant funded position.
Employment is provided by Heluna Health.
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Senior Community Health Worker
Selma, CA jobs
Salary Range: $23.00 - $28.62 per hour
Olive View UCLA Medical Center (OVMC) is a facility/department within the Los Angeles County Department of Health Services (LACO-DHS). Olive View UCLA Medical Center (OVMC) is a community hospital where the primary focus is to contribute to the health of the communities it serves by providing high quality, patient-centered care.
Description:
Qualified individuals will use several technology platforms, this includes ORCHID electronic health records and websites to assist in determining insurance coverage verification. This functional unit is a fast-paced, high-volume environment which interacts with patients. This position must adhere to HIPAA and patient confidentiality requirements while providing high levels of customer services in a culturally and linguistically sensitive fashion. As one of the first points of contact with Olive View UCLA Medical Center and the Department of Health Services, this position is essentially to creating an environment for a positive patient experience.
ESSENTIAL FUNCTIONS
Patient Access:
Greets and registers patients in person, not limited to obtaining demographics, preferred pharmacy, emergency contact and insurance information; enrolling patient using electronic system; providing forms to patients and completes paperwork for requested services; determining when language interpretation is needed; and orienting patients to Health Services by providing direction to appropriate locations for services
Evaluates patients' financial data and resources to determine ability to reimburse the County for services consistent with department policy; completes/assists patients with completion of benefits forms for third-party resources; contacts private insurance companies to verify coverage and obtain authorization for services; verifies existing governmental coverage for health care services; and refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or Patient Relations Representative
Communicates with patients, responsible relatives and/or representatives, attorneys, employers, and insurance companies to explain County policies and obtain, verify, or clarify information required to complete billing forms
Completes required federal, state, and County forms for patients during Emergency Department/Urgent Care visits
Re-verifies eligibility in the month of the appointment to financially clear patients for appointments; conducts patient outreach by phone and/or mail; explains coverage options; refers patients to member services as needed; and cancels appointments
Checks-in patients for appointments to explain payment options, obtain signatures, collect fees, and update records of insurance and patient identification
DESIRABLE QUALIFICATIONS:
Excellent communication and organizational skills
Knowledge of financial clearance process
Patient registration experience
Ability to work independently in a high-volume work environment
Ability to manage multiple tasks/assignments simultaneously
Strong problem-solving skills
Operating Systems:
Ability to use several technology platforms simultaneously
Assures proper understanding and adherence to ER registration guidelines rules.
Customer Services:
Adhere to LACO-DHS behavior and appearance standards
Demonstrates strong customer service and communication skills
Treats patients with courtesy and respect
Adheres to HIPAA and patient confidentiality
JOB QUALIFICATIONS
Education/Experience
Minimum 2 years customer service experience
Certificates/Licenses/Clearances
Clearances per DHS employment contract
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Outlook, and TEAMS, etc.
Typing skills
PHYSICAL DEMANDS
Stand: Occasionally
Walk: Occasionally
Sit: Constantly
Handling: Frequently
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Not Applicable
Lift / Carry: Occasionally - Up to 15 lbs.
Push/Pull: Occasionally - Up to 15 lbs.
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Community Health Worker, Health Tech Navigator Office of Patient Access (OPA)
Alhambra, CA jobs
Salary: $19.41 - $24.88 Per Hour
Location of employment: Greater Los Angeles Area Specific Locations for on-site work include the following:
South LA Area
East LA Area
Long Beach
High Desert
San Fernando Valley
San Gabriel Valley
Sylmar
Downey
Torrance
SUMMARY
Office of Patient Access (OPA) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). OPA aligns and simplifies patient access services through call center services and patient facing tools like the LA Health Patient Portal. This position is to assist with enrolling patients in the LA Health Patient Portal across DHS.
ESSENTIAL FUNCTIONS
Interacts with patients in person at clinic and hospital sites while demonstrating a high level of customer service and cultural competency.
Determines when language interpretation is needed and utilizes interpreter services, when necessary, to ensure language access standards are met.
Approaches patients in waiting areas or as directed by DHS staff about benefits of the LA Health Patient Portal.
Assists patients and families to enroll in the Patient Portal (via email invitation or self-enrollment).
Provides technical assistance to patients experiencing issues.
Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient's smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.)
Records and reports a log of all patient interactions.
Updates interactions log daily.
Meets team enrollment goals
Updates personal outlook calendar with daily activities and assignments.
Reports all technical issues experienced for examination.
Educates staff on the LA Health Patient Portal processes and functionality through trainings and demonstrations.
Passes along patient feedback, concerns, and opportunities for growth in the context of facility goals and initiatives.
May help navigate to other Primary Care Medical Homes (PCMHs) or patient access team members for questions or concerns that they cannot be addressed.
Participates in special projects as needed and perform other duties as assigned.
JOB QUALIFICATIONS
Patient/Community Facing experience desirable
Customer service experience preferred
Bilingual in English and Spanish preferred but not required
Excellent communication skills
Team player
Schedule flexibility
Able to work independently as well as work as part of a fast-moving team
Strong social skills dealing with a diverse mixture of personalities
High degree of comfort using technology - tablets, smartphones, apps
Project high level of energy and enthusiasm to patients about the Patient Portal
Assesses barriers to enrollment and provides personalized customer service by responding to patients' individual needs
Ability to provide clear and concise instructions
Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration.
Utilizing scripts, tools, and training materials appropriately
Understanding and striving to meet or exceed metrics established by department
Education/Experience
Customer service experience preferred but not required
Bachelor's degree preferred but not required
Certificates/Licenses/Clearances
Clearances per DHS employment contract
COVID vaccination required
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, TEAMS, tablet navigation, smartphone navigation, downloading smartphone apps, etc.
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling: Occasionally
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 50 lbs
Push/Pull: Occasionally - Up to 50 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Senior Community Health Worker - Call Center Agent
Alhambra, CA jobs
Ambulatory Care Network (ACN) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). ACN was created to align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. The LA Health Portal Contact Center works to outreach to patients to enroll in the LA Health Portal (patient portal) and outreach to patients to improve their health metrics.
This position is to assist with enrolling patients in the LA Health Portal (Patient Portal) across DHS and outreaching and scheduling patients for quality metrics (example: flu vaccine).
Description
The position of Senior, Community Health Worker, acts as a liaison in linking patients to the LA Health Portal (patient portal) and primary care services (example: schedule a flu shot) in a contact center environment by processing referrals and scheduling appointments to any LAC-DHS 4 hospital-based clinics or 18 ambulatory care centers.
Qualified individuals will use several technological platforms including:
ORCHID electronic health record
Call Center platform (Telax)
Bidirectional texting platform (Artera)
Cherwell - email bidirectional messaging
DHS and other related websites to assist in determining insurance coverage
This high volume and fast-paced contact center interact with patients inbound and outbound phone calls while using sophisticated call center software and providing a high level of customer service. It assists patient/significant others in obtaining and securing language access services to meet cultural and linguistic needs. Obtains demographic information to assure proper identification of caller, adhere to HIPAA and patient confidentiality requirements. May act as the patients' first point of contact with LA County Health Services.
Essential Areas of Responsibilities
LAHP Call Center: Make and receive phone calls and text messages in designated applications to assist patients to enroll in and use the LA Health Portal.
Assists patients and families remotely to enroll via email invitation or self- enrollment, download the Patient Portal app on patient's smartphone, sign into the app, and teach patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.).
Patient Access: Answer phones; Perform appointment making processes; complete accurate patient scheduling and registration, such as verification of patient demographics and pay or coverage.
Operating Systems: Ability to use several technological platforms simultaneously assuring proper understanding of scheduling
Customer Service: Adhere to LAC-DHS behavior & appearance standards; Demonstrate strong customer service and communication skills; Treat patients with courtesy and respect; Adhere to HIPAA and patient confidentiality
Call Center Agent Duties and Responsibilities LA Health Portal:
Interacts with patients over the phone to enroll patients in the patient portal using a high level of customer service and cultural competency.
Meet team enrollment goals
Goal: 50+ enrollments per week
10 total enrollments and/or appointments made per day when working on enrollments and quality improvement campaigns simultaneously.
Determines when language interpretation is needed and utilizes interpreter services when necessary, to ensure language access standards are met.
Assists patients and families to enroll in the Patient Portal (via email invitation or self-enrollment).
Provides technical assistance to patients experiencing
Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient's smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.)
Records and reports a log of selected patient Updates navigation log daily.
Inbound calls via Telax
Bidirectional text messages via LA Health Link
If unable to fill out logs by end of day email supervisor to notify.
Updates personal outlook calendar with daily activities and assignments:
Share calendar with program supervisor, and
Communicate issues that may happen with manager.
Meets with supervisor on a weekly or bi-weekly basis to discuss program development and support.
Reports all technical issues experienced for examination and resolution to team chat and IT solutions when needed.
Educates staff on the LA Health Patient Portal processes and functionality through trainings and demonstrations.
Passes along patient feedback, concerns, and opportunities for growth in the context of facility goals and initiatives.
May help navigate to other Primary Care Medical Homes (PCMHs) or patient access team members for questions or concerns that they cannot be
Participate in special projects as needed and perform other duties as
Referrals and Appointments
Processes referrals and schedules appointments to any LAC-DHS 4 hospital- based clinics or 25 ambulatory care centers.
Supports flu vaccines scheduling and other primary care quality improvement goals by educating and informing patients of services and scheduling patients for clinic appointments.
Communicates and implements patient campaigns via phone, bidirectional texting, or other channels to inform patients of primary care updates and engage them in preventive care measures.
JOB QUALIFICATIONS
Bachelor's Degree preferred but not required
Customer Service experience preferred.
Excellent verbal communication, and the ability to convey important information clearly and effectively
Education/Experience
Bachelor's Degree preferred but not required
1 year of experience in related field preferred
Certificates/Licenses/Clearances
Clearances per DHS employment contract
COVID vaccination required
Other Skills, Knowledge, and Abilities: Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, TEAMS, tablet navigation, smartphone navigation, downloading smartphone apps, etc.
Bilingual in Spanish and English preferred but not required
Excellent delegator and mediator
People person, able to provide excellent customer service
Quick decision-making and problem-solving abilities
Excellent time management
Responsible, goal oriented and organized
Strong attention to detail and able to multitask
Confident, proactive, and willing to take on workplace challenges
Strong listening skills and receptive to feedback
Works to positively motivate others
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling / Fingering: Occasionally
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 25 lbs
Push/Pull: Occasionally - Up to 25 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Community Garden Intern
Los Angeles, CA jobs
JOB TITLE: Community Garden Intern
REPORTS TO: Community Garden Program Manager
SCHEDULE: Tuesday-Friday (9:00 AM - 4:00 PM) (Varies), 150 hrs in Total
CELL PHONE: YES
No [if yes, please reference driving policy]
STATUS: Part-time, 20 hours/week Non-Exempt
PAY RATE: $20/hour
NOTE: This position is only for youth members that are currently receiving services from SPY. All outside applications will not be considered.
Safe Place for Youth (SPY) is growing! We're excited to expand our programs and services, creating new opportunities to support youth experiencing homelessness.
ABOUT US:
Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.
SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.
SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.
ABOUT THE ROLE:
The 150-hour long internship will offer participants the opportunity to receive on-the-job training, professional development curriculum, and support identifying and transitioning into long-term employment. Centered around the SPY Community Garden, this internship opportunity will highlight food justice, community-building, and healing.
The first 3 months of the internship will take place at the SPY Community Garden on Venice Blvd, where interns will learn about gardening, urban farming, landscaping, cooking and more. The second 3 months of the internship will take place at a partner business of the intern's choosing, in industries like food service, landscaping, nurseries and more. Throughout the program, interns will receive one-on-one support sessions with the Intern Liaison, as well as group based professional development classes.
This is the ideal opportunity for someone who is interested in developing their workforce skills.
WHAT YOU'LL DO:
Support the SPY Garden Team in growing the SPY Garden (planting, watering, weeding, composting, harvesting, distributing).
Authentic participation in activities and discussions around garden-related topics, garden walks, and workshops.
Help plan and co-facilitate garden-related workshops for youth and community members.
Support management in tracking plant and volunteer data, as needed.
Attend SPY Garden team meetings.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.
Safe Place for Youth
is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
Requirements
WHAT YOU'LL NEED:
Demonstrated interest in gardening or urban farming.
Active listener; uses reflection techniques when working with others to learn their needs and interests.
Ability to adapt to a dynamic work environment; willing to work as part of a team. ? Collaborative and efficient problem-solving.
Takes initiative; sets high standards for personal and team performance.
Open to learning; willing to take a patient and consistent approach to one's own development and growth.
Takes direction easily and responds well to feedback.
Thoughtful communicator; seeks to provide feedback in constructive ways.
Welcoming personality; able to encourage and promote group and service participation.
Is authentic and respectful of other members' authenticity; appreciates diverse perspectives.
Able to maintain a safe atmosphere for all people in the SPY environment.
BACKGROUND YOU'LL NEED:
Must be between 18-24 years of age
Must be a current youth member at Safe Place for Youth
Must be engaged in either Education & Employment OR Case Management at SPY.
Has interest in exploring gardening/urban farming in a professional capacity.
Has a reliable method of communication.
Willing to complete a live scan (background check).
Is punctual and organized.
Able to work effectively with people of diverse races, ethnicities and sexual orientations in a multicultural environment.
Can utilize a harm reduction, trauma- informed approach when working with young people.
Experience providing peer education and knowledge of issues relating to youth homelessness preferred.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer.
Changes in the environment, such as the office or outdoors.
Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.
SPECIAL CONDITIONS:
Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to ************************. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.
NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee's introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor's responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.
EEO STATEMENT:
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.
Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
Please include references in your application
Social Worker I or II
Los Angeles, CA jobs
We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment.
JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.
JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.
Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website *************
The Social Worker I for the Multipurpose Senior Services Program (MSSP) Program is responsible for providing case management activities. Services are provided to older frail older adult clients. The Social Worker I will work as part of a team that consists of Social Worker I and a Registered Nurse to provide care navigation and case management support to clients. S/he is responsible for conducting in-depth intakes and assessments covering psychological, social and physical, and environmental concerns for frail, Medi-Cal-eligible older adults and their families. S/he will evaluate participants, identify the potential limitations which impede independent living, and activate resources to allow participants to remain safely in their home setting. Field-based services are provided within the client's home setting with the goal of maintaining independent living and activating resources to allow the client to remain safely in their home setting.
QUALIFICATIONS:
* Minimum of a Bachelor's degree in social work, psychology, counseling, rehabilitation, gerontology, sociology, or related field, plus two years of experience working with frail older adults.
* Current unrestricted CA Driver's License and proof of auto insurance.
* Care management and field-based service delivery experience preferred.
* Ability to target and navigate needed resources for the aging population preferred.
* Bilingual Russian, Spanish, or Farsi is preferred
* Experience conducting in-home visits is strongly preferred
* Excellent communication skills both verbal and written and ability to utilize telehealth platforms.
* Must be computer literate in MS Office applications.
* Culturally sensitive and able to work with a multicultural client/customer population; ability to work in a non-judgmental manner and foster positive outcomes; able to work as part of a team and maintain professional boundaries.
* Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
* Respond to intake callers to gather initial information and provide information and referrals.
* Review monthly service delivery invoices, verify client receipt of services, and process invoices for payment.
* Provide outreach and support to clients in collaboration with the Registered Nurse as tasks are assigned
* Assist clients in applying for basic grants and other government benefits as assigned.
* Assist with the coordination of family or other informal support for clients that are assigned.
* Arrange transportation for doctor's appointments or assistance with other client needs.
* Process monthly food vouchers for assigned clients.
* Provide timely documentation in keeping with funding requirements and electronic health records.
* Participate in multi-disciplinary team meetings as scheduled
* Participate in weekly individual supervisory meetings
* Other related duties as assigned.
Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
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Social Worker
Moreno Valley, CA jobs
Job DescriptionDescription:
Provides full case management and counsels individuals, groups and/or family regarding psychological or emotional problems, develops and implements therapeutic treatment plan in various settings in compliance with applicable laws, regulations and standards of practice, and conducts assessments and/or screens relevant to the population being served or program.
In addition to performing duties of the position, Lead Individual provides supervision to assigned program staff including but not limited to: hiring, training, weekly supervision, completing chart audits, and performance documentation to ensure continuity of care and accountability of services.
Pay Range: $27.46 - $39.23 per hour.
Essential Duties:
· Acquires, maintains, teaches and demonstrates knowledge of Prevention of Sexual Abuse (PSA) and Sexual Harassment standards at care provider facilities, evidence-based practices, and trauma-informed care and maintains a professional environment that is consistent with Title 22, licensing regulations, and established agency policies.
· Participates in interdisciplinary treatment planning.
· Provides support, training, to the Resource Family, working in collaboration with various members of the treatment team
· Conduct Pre-Service and on-going trainings to Resource Families as indicated.
· Develops a comprehensive psychosocial assessment.
· Conducts assessments and screens as required.
· Provides crisis intervention consultation to all members of the team.
· Assists in maintaining client.
· Provides timely and accurate documentation as required by payment source.
· Transports clients to appointments and activities as required.
Requirements:
Minimum Qualifications:
MA, MS, MSW, PsyD or PhD in a related field of human services from an accredited school. Proficiency in threshold language is required of positions primarily assigned to mono-lingual clients.
(Some contracts may allow waiver of advanced degree, with a minimum BA/BA and two or more years of directly relevant experience.)
Additional Requirements:
Must be license-eligible or a registered intern and must have a minimum of one semester of relevant practicum, working with adolescents or families.
· Must possess and maintain a valid, unrestricted California driver's license and current vehicle insurance.
· Must be able to complete and maintain required certifications and training including, but not limited to, First Aid/CPR, PRIDE, and as applicable to program.
Social Worker
El Paso de Robles, CA jobs
Essential Functions
Working collaboratively and cooperatively with property management staff and other personnel
Solicits and responds to referrals from property management staff, residents directly and people in the community calling on behalf of rental property tenants who have challenges related to day-to-day functioning.
Client assessments, development and oversight of case management plans for long term success.
Emphasis is placed upon collaboration with other community agencies.
Assists residents with referrals to community resources, benefit programs and related services.
When appropriate completes an evaluation, a plan and a service agreement with the resident.
Documents all face-to-face contacts, phone contacts with and on behalf of the resident and all activities related to the service agreement.
Maintains identified service record in the SHP database.
Accompanies residents to appointments as required, to ensure services are received
Crisis intervention, counseling and case management with residents as needed.
Referral to long term therapy services in the community as needed.
Assists with property activities related to Health and Community Services functions
Other duties as assigned by the Clinical Supervisor and/or Director of Resident Services
Requirements
Skill & Knowledge Requirements
Ability to handle sensitive information in a confidential manner.
Excellent communication and organizational skills.
Computer skills, including Microsoft Word, Microsoft Outlook and Excel.
Ability to work with different cultures, ethnicities and minorities.
Ability to identify mental health conditions, diagnose and provide treatment and/or appropriate referrals.
Experience Requirements
Bilingual (English/Spanish) is required.
Education Requirements
Master's Degree in psychology, social work or other relevant field
License/Certification Requirements
Valid CA Driver's License with access to reliable vehicle.
Physical Requirements
Sitting for long periods of time, walking and stretching, occasional light lifting, travel via automobile.
Travel may be required during regular business hours.
Adult Mental Health Educator
Hayward, CA jobs
Job Details Community Outreach VESL HUB YFO CYB - Hayward, CA $21.35 - $21.35 Hourly Up to 25% DayDescription
Under the supervision of CyB Supervisor, the Community Health Educator/Promotor in the Cultura y Bienestar (CyB) a
Latino Outreach, Education and Consultation Project
provides outreach, mental health promotion education, peer support, and referrals to community members within Eastern Alameda County: Pleasanton, Dublin, and Livermore. This position will be focused on a specific age group: Adults & Seniors work site will be in the Tri-Valley Area (Livermore Office). This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2026: 3% base pay increase
January 2027: 3% base pay increase
Future increases will be subject to the terms of the collective bargaining agreement
Essential Job Functions and Responsibilities:
Provide support, education, and/or advocacy within the Latino community.
Commit to addressing issues of stigma and discrimination related to mental health issues.
Demonstrate community outreach and engagement methods.
Provide culturally sensitive and linguistically accessible prevention and early intervention services through Outreach, Education, Consultation and Early Intervention services.
Work individually and as a team to meet the following contract deliverables: Community Events, Psychological workshops, Support groups, Traditional healing events, Prevention Clients (1:1 Outreach), Promotional materials developed, Mental health referrals that result in successful linkages, One to One Prevention visits, Early intervention visits, and Consultation with natural leaders.
Other
Attend trainings and participate in events relevant to key responsibilities
Administer and collect participant satisfaction surveys and/or pre and post surveys
Track and regularly report on key metrics for responsible function areas
Leads and collaborate on special projects related to agency objectives as appropriate
Qualifications
QUALIFICATIONS & EXPERIENCE:
Bilingual English/Spanish required, bicultural preferred.
Requires high school diploma or equivalent, plus one (1) year of experience providing supportive services in the community.
BS/BA in Administration or related field and 3 years of experience in the mental health field highly preferred.
Knowledge of, and respect for, a variety of distinct Latino communities in Alameda County as well as familiarity with cultural wellness practices and the role of importance of traditional healing.
Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
Strong group facilitation, presentation, and organizational skills required.
Experience may be gained through employment, internships, or volunteer work. Must have experience serving the specific age group assigned to the position.
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver's license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
OTHER RESPONSIBILITIES:
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Timekeeping & Attendance Responsibilities
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
TEAM COMMITMENT:
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
WORKING CONDITIONS and JOB SETTING:
Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
May require travel, dependent on agency needs
Can work under deadlines
Performing general physical activities such as picking up, moving, and using objects, tools, or controls
The noise level in the work environment is usually low to moderate.
Physical Requirements
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization
BENEFITS:
Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family's well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you'll have access to structured mentorship and ongoing training. Whether you're pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2026: 3% base pay increase
January 2027: 3% base pay increase
Future increases will be subject to the terms of the collective bargaining agreement.