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Guest Services Agent jobs at W.S. Tyler - 21 jobs

  • Front Desk - Guest Service Agent (Part-Time) - SpringHill Suites Turlock

    WS Management 3.3company rating

    Guest services agent job at W.S. Tyler

    As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service. Duties and Responsibilities Manage and resolve all guest complaints and compliments professionally and courteously. Checking guests in and out of the hotel efficiently, courteously, and professionally. Reconcile daily activities and close all necessary accounts. Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly. Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all times. Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction. Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM. Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile. Must have the ability to multi-task in a fast pace environment. Skills Demonstrate a Spirit to Serve, Enthusiasm for Hospitality High school education or equivalent experience. Professional in presentation and demeanor Enjoy working with a team Demonstrated ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Ability to cross-train in other hotel related areas Must show initiative, including anticipating guest and operational needs Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
    $34k-41k yearly est. 12d ago
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  • Front Desk - Guest Service Agent (Full Time) - Sonesta ES Suites San Diego Rancho Bernardo

    WS Management 3.3company rating

    Guest services agent job at W.S. Tyler

    As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service. Duties and Responsibilities: Manage and resolve all guest complaints and compliments professionally and courteously. Checking guests in and out of the hotel efficiently, courteously, and professionally. Reconcile daily activities and close all necessary accounts. Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly. Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction. Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM. Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile. Must have the ability to multi-task in a fast pace environment. Skills: Demonstrate a Spirit to Serve, Enthusiasm for Hospitality High school education or equivalent experience. Professional in presentation and demeanor Enjoy working with a team Demonstrated ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Ability to cross-train in other hotel related areas Must show initiative, including anticipating guest and operational needs Additional Details This position may require working weekends, holidays, and variable(AM, PM, Overnight) shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
    $33k-40k yearly est. 4d ago
  • Athletics Events & Guests Services Representative

    Sacramento State 4.0company rating

    Sacramento, CA jobs

    Athletic Events & Guest Services Representatives Casual Worker Posting Details Hiring Preference Not Applicable The Events & Guest Services Representative position at Sacramento State Athletics is a crucial role dedicated to providing exceptional service and ensuring a safe, enjoyable environment for all guests attending athletic events. This position involves various duties, including event setup and takedown, crowd control, ticket assistance, and general guest services. FLSA: Non-Exempt Hiring Range: $16.00 - $18.00 Recruitment Type: Temporary Time Base: Hourly-Intermittent Work Hours: Hours vary based on operational needs; ability to work evenings and weekends. Department Information With a current student population of approximately 30,000, Sacramento State, the capital University, is one of the larger campuses in the 23-campus California State University system, the largest system of higher education in the nation. The Athletic Department at Sacramento State supports 21 NCAA division 1 athletic teams and includes over 450 student athletes competing in the Big Sky, Big West, and the Western Athletic Conference. Required Qualifications 1. Strong understanding of crowd control and guest services. 2. Excellent communication and interpersonal skills. 3. Ability to remain calm and handle situations professionally under pressure. Ability to work evenings and weekends. 4. Physical capability to assist with event setup/takedown and provide aid to guests with special needs. 5. Willingness to work flexible hours, including evenings, weekends, and holidays. Knowledge of athletics venues. 6. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment Must be able to pass a background check. Physical Requirements Ability to lift 35lbs and carry 25lbs. Ability to stand for long periods of time. Documents Needed to Apply Resume About Sac State Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety. As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit *********************************************************************************************************************************************************** . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit ************************************************************************* . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at ************************** . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at ****************************************************** and questions may be sent to *********************** Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
    $16-18 hourly Easy Apply 60d+ ago
  • Fully Remote Agent

    Fuji Partners 4.0company rating

    Riverside, CA jobs

    Are you looking for your next opportunity? We are currently seeking enthusiastic and self-motivated individuals to join our growing team. This is an excellent opportunity for sales professionals and entry-level candidates to kickstart their careers in sales and make a significant impact while enjoying the flexibility of working remotely. Prepare to unlock your full earning potential, as we stand by your side every step of the way, all while enjoying a rewarding and fulfilling career path. Responsibilities Establish and nurture relationships with clients through effective communication. Deliver engaging and informative product presentations. Conduct virtual demonstrations to showcase key features and benefits. Work towards achieving individual and team sales targets. Skillfully conveying the value propositions to potential customers. Contacting warm leads to move them through the sales funnel. Maintain accurate and up-to-date records of all sales activities. What's in it for You at Our Organization? Work from the comfort of your own home, eliminating commute times and allowing for a personalized and productive workspace. Benefit from an uncapped commission system, allowing you to directly influence your earnings based on your performance from this 1099 position. No prior sales experience is required, Receive thorough training on our products/services, sales techniques, and use of virtual communication tools to ensure success in your role. No more cold calling; we provide access to the best leads allowing you to concentrate on closing deals and realizing your full potential.
    $57k-81k yearly est. 60d+ ago
  • Front Desk Agent (Part Time) - Martis Valley Lodge by Hilton

    Schulte Corporation 3.9company rating

    Truckee, CA jobs

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $34k-39k yearly est. 9h ago
  • Guest Service Representative

    SP Plus Corporation 4.2company rating

    Truckee, CA jobs

    SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What do I do as a Guest Service Representatives? As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include: * Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards. * Collecting valet parking fees using latest technology, parking software. * Answering phones with a smile. Notes: This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office. This document does not create any employment contract, implied or otherwise, other than an "at will" employment relationship. A full job description is available upon request. Qualifications ….But wait! Let's be sure you possess these minimal requirements first! Are you Neat, Clean and Polite? It's our company motto! Essential Qualifications: * Ability to smile, acknowledges, greet and extend a warm welcome to each customer. * Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. * Ability to communicate effectively in English in both written and oral forms. * Must be at least 18 years of age. * Must have a professional appearance and demeanor. Physical requirements: * Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break) * Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service. * Ability to manually calculate rates offhand, without the help of a calculator or fee computer * Ability to work outside and withstand extreme temperatures * Ability to use hands and arms in repeated motions (making change, punching clock, etc.) Classification: Non-exempt Hourly Wage Pay Rate: $20.50 to $22.50 per hour SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. * USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you. Location US-CA-TRUCKEE
    $20.5-22.5 hourly Auto-Apply 20d ago
  • Guest Service Representative

    SP Plus 4.2company rating

    Truckee, CA jobs

    SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What do I do as a Guest Service Representatives? As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include: Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards. Collecting valet parking fees using latest technology, parking software. Answering phones with a smile. Notes: This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office. This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request. Qualifications ….But wait! Let's be sure you possess these minimal requirements first! Are you Neat, Clean and Polite? It's our company motto! Essential Qualifications: Ability to smile, acknowledges, greet and extend a warm welcome to each customer. Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. Ability to communicate effectively in English in both written and oral forms. Must be at least 18 years of age. Must have a professional appearance and demeanor. Physical requirements: Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break) Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service. Ability to manually calculate rates offhand, without the help of a calculator or fee computer Ability to work outside and withstand extreme temperatures Ability to use hands and arms in repeated motions (making change, punching clock, etc.) Classification: Non-exempt Hourly Wage Pay Rate: $20.50 to $22.50 per hour SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. *USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you. Location US-CA-TRUCKEE
    $20.5-22.5 hourly Auto-Apply 60d+ ago
  • Front of House Associate

    The Wonderful Company 4.7company rating

    Shafter, CA jobs

    The Wonderful Company is committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We're looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change. La Cocina Shafter is The Wonderful Company's new café located within the Wonderful Logistics Center, catering to the culinary needs of the company's employees as well as neighboring tenants in the area as well as patrons from the surrounding community. We are committed to providing delicious food, efficient service, and a welcoming atmosphere to enhance the daily experience. Are you a people-person with a passion for great food and coffee? We are in search of a customer-focused, motivated, and organized Front of House Associate. This person is responsible for ensuring a welcoming guest experience and takes pride in delivering high-quality beverages and front-of-house service. The work schedule for this position is Monday - Friday (7:30 AM - 4:00 PM flexible). Job Description Greets customers with a friendly, enthusiastic, and positive attitude-always with a smile-creating a welcoming environment that encourages repeat visits Takes and prepares coffee shop orders accurately and efficiently Operates registers and communicates clearly with customers about daily specials, updates, and upcoming events Prepares daily specialty drinks, including espresso beverages, in-house coffee syrups, freshly-squeezed fruit juices and wellness shots while working in a safe and organized manner Assists with prepping fresh fruit for the Grab-and-Go area Plays a key role in supporting both onsite and offsite catering events including tracking, prep, delivery, setup, service, and tear down as needed Helps Front of House Supervisor track inventory and restock supplies for FOH operations Follows proper food handling techniques and physical safety rules Ensures all FOH equipment is properly functioning and identifies any repairs or maintenance needs, then reports to FOH Supervisor Assists with keeping all service and storage areas clean, sanitized, and well-organized Communicates customer feedback to managers and recommends new menu items or improvements Supports tasks assigned by the Food Service Manager and/or Front of House Supervisor to successfully operate Wonderful La Cocina Restaurant Qualifications 6 months - 1 year of previous work experience in food service, barista, or hospitality roles preferred GED or high school diploma required Food Safety and/or food handler training or certification; awareness of local, state, and federal health and sanitation laws Basic knowledge of food and beverage preparation, including coffee techniques Understanding of proper use and maintenance of café equipment including espresso machines, grinders, brewers, refrigeration, and kitchen tools Ability to work in a fast-paced, team-oriented environment with a positive attitude A strong commitment to exceptional customer service and attention to detail Excellent communication and active listening skills to effectively interact with both customers and coworkers Problem-solving ability and openness to take direction Conversational Spanish is desired but not required Must be able to lift up to 50 pounds Valid driver's license required Pay Range: $19.00 - $21.00 per hour. Final compensation will be dependent upon skills & experience. Additional Information Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's “100 Companies That Care” list and was named one of Fortune magazine's 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com. Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company's 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company's market share: Wonderful Pistachios is America's No. 1 tree nut and America's fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America's No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world's leading floral delivery service. The Wonderful Company's connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley. To view the current Corporate Social Responsibility report, visit ********************** To learn more about The Wonderful Company, its products and its core values, visit ****************** or follow us on Facebook, Twitter and Instagram. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law - click here for more information
    $19-21 hourly 12d ago
  • Front Desk Agent / Courtyard by Marriott Little Italy Hotel

    Schulte Corporation 3.9company rating

    San Diego, CA jobs

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $34k-39k yearly est. 9h ago
  • Front Desk - Guest Service Agent (Part-Time) - SpringHill Suites Turlock

    WS Management 3.3company rating

    Guest services agent job at W.S. Tyler

    Job Description As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service. Duties and Responsibilities Manage and resolve all guest complaints and compliments professionally and courteously. Checking guests in and out of the hotel efficiently, courteously, and professionally. Reconcile daily activities and close all necessary accounts. Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly. Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all times. Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction. Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM. Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile. Must have the ability to multi-task in a fast pace environment. Skills Demonstrate a Spirit to Serve, Enthusiasm for Hospitality High school education or equivalent experience. Professional in presentation and demeanor Enjoy working with a team Demonstrated ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Ability to cross-train in other hotel related areas Must show initiative, including anticipating guest and operational needs Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
    $34k-41k yearly est. 13d ago
  • Electronic Monitoring Agent- Monterey, CA

    Scram Systems 3.8company rating

    Monterey, CA jobs

    IS ON-SITE IN Monterey, CA BONUS OPPORTUNITES As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of California's electronic monitoring initiatives. Duties/Responsibilities: * Conducting intakes, including screenings and assessments * Managing all new referrals, including scheduling and managing all enrollments and installations * Install, remove, and conduct routine maintenance and cleaning of our equipment. * Manage daily alerts. * Conduct other related services such as home detention monitoring and drug testing. * Continuous monitoring and surveillance. * Timely and accurate reporting. * Communication and collaboration with team. * Technical troubleshooting and maintenance. * Feedback and improvement contributions. * Travel under 15% is required Skills/Abilities: * Technical Proficiency in electronic monitoring systems and GPS technology. * Attention to Detail and Analytical Skills for accurate data interpretation. * Strong Communication Skills for effective collaboration. * Reliability and Integrity in handling sensitive information. * Empathy and Cultural Sensitivity in interactions. * Patience and Resilience in handling challenging situations. Education and Experience: * Bachelor's degree preferred * Knowledge of Criminal Justice preferred * Bilingual- Spanish verbal and written communication preferred * Customer Service Physical Requirements (With or without reasonable accommodation): * Sitting: Over 70% * Standing: 41% to 70% * Walking: 41% to 70% * Kneel: 41% to 70% * Lift/Carry: Under 15 % and 5-25 lbs * Fine Motor Movements: 41% to 70% * All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $42k-72k yearly est. 6d ago
  • Electronic Monitoring Agent- Monterey, CA

    Scram Systems 3.8company rating

    Monterey, CA jobs

    Job Description IS ON-SITE IN Monterey, CA BONUS OPPORTUNITES As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of California's electronic monitoring initiatives. Duties/Responsibilities: Conducting intakes, including screenings and assessments Managing all new referrals, including scheduling and managing all enrollments and installations Install, remove, and conduct routine maintenance and cleaning of our equipment. Manage daily alerts. Conduct other related services such as home detention monitoring and drug testing. Continuous monitoring and surveillance. Timely and accurate reporting. Communication and collaboration with team. Technical troubleshooting and maintenance. Feedback and improvement contributions. Travel under 15% is required Skills/Abilities: Technical Proficiency in electronic monitoring systems and GPS technology. Attention to Detail and Analytical Skills for accurate data interpretation. Strong Communication Skills for effective collaboration. Reliability and Integrity in handling sensitive information. Empathy and Cultural Sensitivity in interactions. Patience and Resilience in handling challenging situations. Education and Experience: Bachelor's degree preferred Knowledge of Criminal Justice preferred Bilingual- Spanish verbal and written communication preferred Customer Service Physical Requirements (With or without reasonable accommodation): Sitting: Over 70% Standing: 41% to 70% Walking: 41% to 70% Kneel: 41% to 70% Lift/Carry: Under 15 % and 5-25 lbs Fine Motor Movements: 41% to 70% *** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $42k-72k yearly est. 7d ago
  • Guest Service Representative - Team Member

    Bliss Car Wash 4.4company rating

    Placentia, CA jobs

    Job Description BLISS Car Wash Customer Service Representative - $500 Sign on Bonus Base $16.90 - $20.00 hourly base pay, plus commission and incentives. Benefits: $500 Sign on Bonus Hourly plus commission and incentives Flexible working hours Medical, Dental, Vision, Critical Illness & Accident Insurance Plans 401k with Employer Matching FREE weekly car washes We offer the opportunity for growth within the Bliss family and value each one of our team members Bliss Car Wash is rapidly growing and looking for energetic, smiling team members. At Bliss we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we'll do whatever it takes to make our guests happy. We are water warriors. We believe water is life so we fight to conserve it at every turn. We are united. We're all part of life on this planet and together we can make it better. If this sounds like you, then Bliss wants to invest in you and your future. Duties include, but are not limited to: Greet guests and create an exceptional first impression for all guests. Educate all guests on wash, upgrade, and membership packages. Be able to process payments. Ensure all vehicles are loaded safely and correctly onto the conveyor. Prep the vehicle within company guidelines. Quality Control area, verifying all vehicles are BLISS clean and wiping down vehicle within company guidelines. Provide excellent service to ensure all guests have a great experience. Maintain a safe and clean work area. Perform after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walk ways, queuing area, etc.) Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy. Ability to follow direction as well as to exercise good judgement and make decisions consistent to the job functions. Follow company safety protocol. Be a team player. Job Qualifications Experience: Combination of experience such as car wash, retail and guest service industries preferred BUT NOT NEEDED. Knowledge: Must always maintain the highest level of service. Ability to adapt to the ever-changing high-volume retail while working in a team environment. Flexibility to adapt in a variety of situations. Ability to work varied hours/days as business dictates. Demonstrates ability to improve through training. Skills: Build great relationships with guest and co-workers through great communication and follow through. Work Schedule: Full time & Part time employees that have the ability to work varied hours/days as business dictates. Reporting Relationships: Reports to the Site Manager. Working and Environmental Conditions: Works mainly outdoors and at times indoors. Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity). Some noise and vibration exposure. Physical Demands: Must have the ability to lift up to 15 lbs. Ability to stand or walk for long periods of time. Ability to operate all related equipment. BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances. We offer Flexible Working hours, Holiday Pay, Medical, Dental, Vision, Critical Illness & Accident Insurance Plans, and 401k with Employer Matching. Sign-on bonus is paid after 90 days of continuous employment.
    $16.9-20 hourly 30d ago
  • Front Desk Associate (Part-Time)

    PMP Management 4.0company rating

    Los Angeles, CA jobs

    Job DescriptionDescription: PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Fitness Center - Front Desk (Part-Time), Marina City Club, Marina Del Rey. Who We Are Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members' a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry's top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. Who We're Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: Fitness Center - Front Desk, Marina City Club The main functions are (1) Greet and direct members and guests: (2) to answer phones and direct calls for Fitness Center, Tennis Program and Waters Edge Spa” (3) to collect daily fees: and (4) to enforce policies and procedures set forth by Marina City Club Fitness Center. Duties & Responsibilities: Demonstrates courteous, friendly, respectful and cooperative behaviors towards others. Supports and participates in activities that promote customer services. Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen Courteously, accurately and efficiently answers the telephone for Fitness Center, Tennis Program and Waters Edge Spa. Directs Phone inquiries to identify staff if necessary. Reports member issues to Fitness Director Calls individuals the night before to remind them of appointment scheduled (message, orientations to equipment, tennis reservations). *Specific to Closing Staff person. Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate. Exhibits good communication and listening skills. Speaks clearly and actively listens. Able to work with diverse populations under difficult and stressful situations. Supports the team approach. Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude. Participates in operational duties of the Fitness Center as necessary including: sales promotion, tours of facility, facility safety checks, office supply checks, etc. Cleaning responsibilities for front desk area. Provides member/guest with temporary locker for the time in facility. Performs any other duties or responsibilities that may be assigned. Qualities Desired: Follows all department policies and procedures. Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur. Readily accepts work assignments. Performs work that is accurate, neat, and consistent. Documentation is legible. Keeps the work area neat and provides a safe environment for members. Report safety issues and equipment failures appropriately Sensitive information, including but not limited to member and employee information, is kept confidential without exception. Demonstrates organizational skills in the form of prioritization and time management. Ensures that supplies of the organization are used cost-effectively. Identifies cost-saving strategies for the department. Maintains high productivity and performs efficiently. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercise good judgment and arrive at sound decisions. Accepts guests and other fees. Accounts for daily receipt totals when closing at the end of the shift. Required Qualifications: High School Diploma or GED - Required Previous Gym and Fitness experience - Preferred Current Basic Cardiac Life Support - Required Basic First Aid & Basic Water Safety - Preferred Requirements: Shift: Afternoon swing shift, weekdays and weekends ( Sat/Sun) required Shift: 20 to 25 hours per week
    $33k-42k yearly est. 1d ago
  • Front Desk Sales Associate / Social Media Coordinator

    Rockridge 3.8company rating

    Oakland, CA jobs

    *PLEASE FULLY READ THE JOB POST AND SCHEDULE NEEDED BEFORE APPLYING. WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. WHO WE ARE LOOKING FOR: We are looking for a highly motivated and experienced Front Desk Sales Associate for our salon. Your focus will be meeting monthly/weekly goals, providing excellent customer experience to all of our guests, and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, adding upgrades services. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service. We are looking for a person with a strong work ethic that shows up on time and has a good track record of outstanding attendance. RESPONSIBILITIES: Increase membership sales and retail sales. Meet weekly/monthly salon goals. Professional phone etiquette Greet and assist guests with check-in and check-out Sell memberships, packages, and retail products Answer phones, book appointments, and manage the front desk Create and post engaging content on social media Help promote specials, events, and services online Support the team in delivering excellent customer service Calling leads and providing service information. Greet visitors and provide an excellent customer experience. Book appointments in person or by phone. Maintain a clean and inviting environment. Assist with promotional events at the salon or outside the salon to help market the salon and build the brand. REQUIRED SKILLS: 2+ years customer service or retail sales experience 1+ years front desk experience Strong attention to detail Strong computer and phone skills Required proficiency with Microsoft Word and Excel. Ability to multitask in a fast-paced environment Ability to work some weekends and evenings Strong customer service skills and the ability to work professionally with the public. Experience with MindBody Software is a plus! WHY JOIN OUR TEAM? Hourly wage; commensurate with experience + Commissions on sales Promotion opportunities Free lash extensions and all other salon services Discounts on retail products Positive work culture Position will start off at full-time for a month and then will go to part-time. Part-Time Schedule Three days during the week, 12-8 pm Every other weekend: Saturday - 8:30-6 pm, Sunday 9:30-6 pm Compensation: $0.16 - $0.18 per hour WHAT WE DO: The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence. WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you'll get both intensive theory-based and hands-on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
    $34k-44k yearly est. Auto-Apply 60d+ ago
  • Front Desk Sales Representative

    Alvarado Family Fitness Inc. 4.4company rating

    Santa Ana, CA jobs

    Job DescriptionFront Desk/Sales Associate The Camp Transformation Center based out of California and founded in 2010 has quickly grown to over 100 locations and is expanding across the country. We are looking for team players interested in a dynamic opportunity in the fitness industry with a lot of potential to grow their career. Check us out on our website: ************************** If you are: A passionate, positive, and energetic person that loves to help people be the best they can be Someone who enjoys teamwork and providing a world-class fitness experience Someone who promotes an upbeat, enthusiastic high-energy environment Then youre probably the right person for us! Because we are: Fun, exciting, and rewarding experiences for our team members and staff Expanding rapidly around the country and the world Looking for successful and motivated people who want to improve themselves and their career As a Front Desk Associate, you will be part of a dynamic team that positively affects the lives of our members on a daily basis! You will participate in the daily operations of a fast-paced fitness center, and build relationships with the members/challengers and the community in order to help maintain and build a member base. Also, you will be responsible for providing our members with an amazing customer experience. Company Benefits & Perks Employees are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top-notch team members. Flexible Schedules You and 1 person of your choice workout free! Fitness casual dress-code Passionate, collaborative work environment If you are a Health Enthusiast with the following characteristics, The Camp wants YOU! Excellent verbal and written communication skills Enthusiastic, energetic, personable, and friendly personality Passion for health and wellness Team player Requirements In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience Required: High school diploma or equivalent; or one to three months of related experience and/or training or equivalent combination of education and experience Basic knowledge of computer, Excel, and the ability to learn Mindbody Online in a timely manner Fluent Spanish/English Bilingual is a must! Sales experience is a must. Physical Demands On occasion, a Front Desk Associate may need to lead a fitness class. This requires them to be on their feet leading and instructing members for the entirety of the workout. On the workout floor, trainers must demonstrate all exercises for members which can involve Bosu balls, medicine balls, dumbbells, TRX, ab dollies, or other fitness equipment. To learn more, please visit our website, ****************** APP/EEO Statement The Camp Transformation Center provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of the characteristics. Discrimination of any type will not be tolerated. Job Type: Part-time Salary: $15.50 - $17.00 per hour Benefits: Employee discount on supplements and apparel Free Membership Discounted Friends and Family Schedule: Monday to Friday (4:30 am - 10:30 am and 4:30 pm- 8:30 pm) Saturday Availability (7:30 am -10:30 am) Application Question(s): Are you available to work from 4:30 am -9:30 am or 4:30 pm- 8:30 pm Monday-Friday? Do you have any scheduled trips or plans that would prevent you from working if hired? Are you able to start immediately if hired or do you need a two-week period to leave your current position? Language: Fluent Spanish (Required) Work Location: 1918 S Main St, Santa Ana, CA 92707
    $15.5-17 hourly 25d ago
  • Night Auditor (Part-Time) - SpringHill Suites Turlock

    WS Management 3.3company rating

    Guest services agent job at W.S. Tyler

    The Night Auditor is responsible for delivering exceptional guest service with a touch of outrageous hospitality. This overnight position involves reconciling accounts, processing and delivering required reports timely, and maintaining a positive and professional atmosphere throughout the night. Responsibilities Greet guests upon arrival, checking them in, and providing them with any information they need to enjoy their stay. Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Answer telephone and e-mails in a timely & professional manner. (Calls must be answered by the third ring). Coordinate solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments. Perform hotel accounting functions as directed, including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis. Ensure the accuracy of guest billings and city ledger transactions. Communicate with Management team and department heads on any deficiencies or issues found throughout the day. Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies, and other various duties. Learn the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly. Monitor property security and respond to overnight guest needs. Help set up breakfast area and ensure morning readiness. Complete and distribute required audit processes and reports. Serve as Manager-on-Duty for overnight shift. Contact hotel leadership when operational matters require additional insight and authority. Follow and process proper cash/check/credit card/AR control procedures; always use proper guidelines and security. Adjusts or corrects accounts as needed. Maintaining responsibility and proper security over cash and deposits at all time. Help set up breakfast area and ensure morning readiness. Performing all other task and assignments requested by manager. Essential Skills and Experience Prior hotel front desk or night audit experience preferred (Marriott experience is a plus!) Enjoy working in a guest service oriented environment Excellent communication and multitasking skills Strong attention to detail and ability to work independently Experience with Fosse or similar PMS is a plus Demonstrate ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Self-starter, must show initiative, including anticipating guest and operational needs Have the ability to multi-task in a fast paced environment Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
    $34k-41k yearly est. 12d ago
  • Front Desk Agent

    Usc 4.3company rating

    Parksdale, CA jobs

    USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage. We are seeking a Front Desk Agent to join our rapidly growing team. The Opportunity: As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. We constantly strive to provide the best USC experience , and we hope that you can help us continue to exceed our guests' expectations. The Accountabilities: Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible. Review accounts and charges with guests during the checkout process. Assist in pre-registration and blocking of rooms for reservations. Take same day and future reservations when necessary. Know cancellation procedures. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Coordinate requests for maintenance and repair and maintain guests' room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges). Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions. Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette. Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures. Read and initial the daily pass-on log and bulletin board. Knowledgeable of daily activities and meetings in the hotel. Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate and managers. Arrange tours, taxis, or other transportation, or restaurant reservations for guests upon request. Report any unusual occurrences or requests to the assistant manager or manager on duty. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: High school or equivalent. Minimum Experience: 1 year. Combined experience/education as substitute for minimum education. Minimum Field of Expertise: Customer service. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: Bachelor's Degree. Preferred Experience: 2 years of experience in Hospitality and/or Hotel customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit ***************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: High school or equivalent Combined experience/education as substitute for minimum education Minimum Experience: 1 year Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Customer service USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
    $28 hourly Auto-Apply 10d ago
  • Guest Services Representative, University Club

    Usc 4.3company rating

    Los Angeles, CA jobs

    From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values. We are seeking a Guest Services Representative to join our rapidly growing team. The Opportunity: Customer service is our number one priority, and the Restaurant Guest Services Representative will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a Guest Services Representative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression. The Accountabilities: Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests. Maintain the cleanliness of the facilities, equipment, and service wear. Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays. Stock and maintain all supplies, food items, and utensils. Provide basic hot and cold food and beverage preparation service. Serve food and beverages to customers. Assemble and package food and beverage products. Interpret and execute directions and requests on Banquet Event Order forms. Provide basic audio-visual service and support. Open and close facilities as required. Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures. Adhere to department service standards and to all health, safety and university rules and regulations. Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: High School degree not required Minimum Experience: 0 - 6 months Minimum Field of Expertise: Demonstrated customer service experience Experience working in a fast paced environment Ability to communicate effectively in English Ability to lift up to 50 lbs. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: High School or equivalent Preferred Experience: One year in high volume fast food restaurant/hotel or other food service operation. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit ***************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $25.50. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: Less than high school Minimum Experience: 0 - 6 months Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
    $25.5 hourly Auto-Apply 34d ago
  • Guest Services - Floater

    Usc 4.3company rating

    Los Angeles, CA jobs

    From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values. We are seeking to build a pool of candidates for future Guest Services - Floater positions to join our rapidly growing team. This position will work in multiple locations and will not have a set schedule. The Opportunity: Customer service is our number one priority, and the Guest Services Representative Floater will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a Guest Services Representative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression. The Accountabilities: Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests. Perform sales transactions utilizing department standards and policies. Maintain the cleanliness of the facilities, equipment, and service wear. Assist in set-up and break-down of coffee stations and product displays. Stock and maintain all supplies, food items, and utensils. Provide basic hot and cold food and beverage preparation service. Serve food and beverages to customers. Assemble and package food and beverage products. Interpret and execute directions and requests on Banquet Event Order forms. Provides basic audio-visual service and support. Open and close facilities as required. Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures. Adhere to department service standards and to all health, safety and university rules and regulations. Attend and participate in meetings as required. Report to station, ready to work at the time work assignment is scheduled to begin. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Education: High School degree not required. Experience: 0 - 6 months. Demonstrated customer service experience. Cash handling and barista experience in a fast-paced environment. Ability to communicate effectively in English. Ability to lift up to 50 lbs. Must have open availability. What We Prefer: Education: High School Diploma. Experience: 1 year in high volume fast food restaurant/hotel or other food service operation. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit **************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: High School degree not required Minimum Experience: 0 - 6 months Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs. Demonstrated cash handling skills. Knowledge of food handling and sanitation procedures. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************
    $20 hourly Auto-Apply 60d+ ago

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