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The differences between warehouse assistants and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. Additionally, a warehouse assistant has an average salary of $33,353, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a warehouse assistant include customer orders, pallets and industrial trucks. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Warehouse Assistant | Customer Service, Warehouse | |
| Yearly salary | $33,353 | $30,800 |
| Hourly rate | $16.04 | $14.81 |
| Growth rate | 1% | -4% |
| Number of jobs | 216,320 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 37% | High School Diploma, 43% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
Warehouse assistants oversee a warehouse's stocks and products. Their primary responsibilities include receiving and sending products from the warehouse. They move materials and inventory across the facilities. It's their job to sort, organize, and keep stock in the right location. They are also responsible for issuing materials and other supplies for storage in the central warehouse. The skills they must acquire include road transportation, packing, stocking, loading, shipping, and general labor.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Warehouse assistants and customer services, warehouse have different pay scales, as shown below.
| Warehouse Assistant | Customer Service, Warehouse | |
| Average salary | $33,353 | $30,800 |
| Salary range | Between $27,000 And $39,000 | Between $25,000 And $37,000 |
| Highest paying City | Portland, OR | Kent, WA |
| Highest paying state | Nevada | New York |
| Best paying company | ALDI USA | Steel Dynamics |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a warehouse assistant and a customer service, warehouse in terms of educational background:
| Warehouse Assistant | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 37% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between warehouse assistants' and customer services, warehouse' demographics:
| Warehouse Assistant | Customer Service, Warehouse | |
| Average age | 38 | 40 |
| Gender ratio | Male, 81.2% Female, 18.8% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 9.8% Unknown, 5.7% Hispanic or Latino, 22.7% Asian, 6.6% White, 54.2% American Indian and Alaska Native, 1.0% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |